- 93.6LEGITIMACY SCORE
- 95.1SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
MyGMC App Complaints & User Negative Comments 2024
MyGMC app received 67 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyGMC? Can you share your negative thoughts about mygmc?
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MyGMC for Negative User Reviews
✓ Money grabWon’t be paying for a service that came feee with my 2017 vehicle. Not Happy GMC! Will definitely check out competition next time in a market for a new truck..Version: 3.22.0
✓ Insufficient AppUnimpressed that my husband and I each pay $15/mth for each vehicle and the app doesn’t work more than half the time..Version: 6.4.1
✓ GMC appI like the app while I have my free trail. Other companies don’t charge you to use theirs.Version: 6.0.0
✓ HorribleNothing but issues with the app non stop, when i hold the button to start then it says send then does nothing at all or at times when i try to start it and hold start it won’t do anything at all but i can lock or unlock my vehicle which is odd but i don’t know if my truck even starts while im about to leave work until i reach my vehicle , i have to continuously to log out and back in or even delete the app to start fresh and that still doesn’t correct the issue, then when i use my face ID it never works half the time i turn on face ID and when i close out the app and when i go to use this app to log back on it once again ask me if i want to use face ID and sometimes it works without re-saving my settings for it, i have even called on star with the starting issue they open a case up for me with all the troubles i’m having with this app, i just want it reliable and working properly as it should be i have a 2022 duramax diesel and i rely on this app which i can’t do so please fix it.Version: 5.9.0
✓ BadRarely does it work.Version: 6.4.1
✓ Block heaterWould be nice if on star could detect that block heater was working prior to starting vehicular in cold weather…..Version: 5.21.0
✓ AppVery slow. Stupid password.Version: 5.21.1
✓ Nice features but completely unreliableI’ve been using various versions of this app on iPhone and Apple Watch for several years. I like the feature set, but the latest versions of the app are completely unreliable, bug ridden and infuriating. For example, I’ll use my watch to attempt to start the truck, but all I get is messages that I must login on my phone and select a vehicle, even though I’ve configured the app to save my login info and save the PIN number on the watch. Then when I launch the app on my phone, it either freezes or my credentials aren’t saved and I must login again. I’ve deleted and reinstalled the apps on both devices, but nothing seems to help. Everything worked great until their app redesign a few months ago..Version: 5.8.0
✓ App won’t even openUsed to love this app, it worked great to start my car or lock or unlock my doors from my phone or my Apple Watch, which was amazing to me and those around me alike. I enjoyed these features so much that I was willing to pay for it once my free usage went away for my 2015 terrain. Now, however, the app won’t even open. That @#*%$ little processing wheel just keeps turning and turning and turning and turning and turning and turning....and turning! Then the app never opens. STILL PAYING FOR THE APP. The last time I was able to get it to open it wouldn’t start the car with me standing next to it. I used to be able to start it from Timbuktu with my car safely in the Target parking lot. Wouldn’t lock or unlock the doors either. I used to think this app alone was the reason that I would keep buying GMC’s. The convenience was that useful for me. Now I can freely look at other vehicles as I become ready to upgrade without FOMO on the GMC app. Surely whatever sloppy software other brands are throwing out exceeds this nonsense..Version: 5.2.0
✓ App update...now doesn’t work!I used to use this app daily as part of my daily routine. Each morning I used the app remote functions to warm up my car as I got ready for work. Since the new update, my remote functions are lost, all my data is gone and it doesn’t recognize I even have a plan with Onstar. I’ve tried several times with customer service to try to get this resolved as it’s been an inconvenience not to be able to use the features the app provides and not to mention still paying for it when it doesn’t work is a little frustrating. The customer reps keep talking me through the same steps...delete app and reinstall, log out and log back in, pull down on the main menu to let it update (doesn’t even give me an option to pull down btw) and been told twice that this issue has been escalated and will receive a call back. First time I received a call back, the lady was short and rude and walked me through the same steps as before and again said it will be escalated and I will receive a callback. It’s been 3 days as of today with no call back and an app that still doesn’t work. Worked fine before the update, now it’s like I’ve been erased off the data base all together. Unhappy Onstar customer and I’ll be canceling my service. Amazing that no one from Onstar or the people that created the My GMC app and responsible for the update that crippled my app can help fix this issue..Version: 5.5.0
✓ Services I pay for monthly have disappeared from appPart of the OnStar services I pay for disappeared from the app months ago, such as Locate Vehicle and GMC Smart Driver. I have been calling OnStar for months now, with zero results. They are still charging me for these services I cannot use, and ignore my requests to downgrade my plan. We were in an unfamiliar city and could not remember which parking garage we had left our car in that morning, as there were literally dozens in that small area. It took us over an hour to locate our vehicle, since the app feature was gone. Additionally, I drive one of the top five stolen vehicles, so the Locate Vehicle feature made me feel better about that. No one at OnStar seems to have any idea why these features have disappeared from the app. (I would like to note that these same features on OnStar’s myChevrolet app are still there and functional - so what gives?!).Version: 5.11.0
✓ How does GMC app not coordinate with dealershipsUpon purchase of my truck, the salesperson spent time explaining the value and potential of the app for monitoring my truck and for remote features such as start, lock, unlock, and for reminders/scheduling of service. Upon first use to schedule an appt, everything seemed to work fine, receiving confirmations of the appointment request and scheduling, only to find that the dealership does not get the information with reliability. Service managers said that 50% at best of appts come through from GMC to the dealership and I should use the dealership website. Additionally, the app lit up with issues on most systems, only to find it was not accurate and can vary pretty significantly. This makes the convenience of the app useless except for basic remote features..Version: 5.16.0
✓ Bad upgradeA real pain to have to run all the screens to get to key fob screen. Isn’t there a way to just have login straight to fob screen.Version: 3.31.0
✓ So annoyingI have to accept terms and conditions every time I open the app. Please fix this..Version: 5.21.1
✓ Key Fob / Navigation No Longer IncludedI loved this app. It was awesome for navigation and for the key fob option for my truck. I’m not sure whether it was GMC or OnStar that changed this to a paid benefit of this app, but I will most definitely be searching for a company in the future that supports its customers appropriately, not nickel and dime them after they already pay a premium for GM’s luxury line of vehicles. I understand that OnStar’s service is a paid subscription, but these two options were included as a freebie for using this app. Typically, companies move forward producing better, more advanced technology. I would not expect to start charging for something that was given to customers for free as far back as 2015. Now I will have to reflect my rating as such, and ultimately delete this app unless something were to change. I would invite others to do the same..Version: 3.16.0
✓ New updateI’ve been using the app for almost 3 years and I for the most part i’ve been beyond happy with it. Until the update. I have had nothing problems since this new big update. I either can’t log in, get logged off after signing in and saving it multiple times. At first I was able to use the 3 main settings lock, unlock and start your car. Now I am only able to lock and start my car for a solid 2-3 weeks I have not been able to unlock my car. I common feature I use often. I used to tell my friends all about it and they would be so interested and want to have the app too. Now I have nothing but frustration when it comes to using the app to the point where I don’t even want to anymore which is so disappointing since i’ve used it for as long as I have..Version: 5.5.0
✓ New update has potential- when it worksGMC just updated the app a few weeks ago to an all new interface (I wish the ratings would set when an app does a redesign). It still takes a while for the app to open, so the app is not a quick replacement for the key fob. Being able to start without opening the app with a full press of the app icon (like on the iPad) would be a nice shortcut. Vehicle status no longer works (blank screen). Fingerprint ID won’t stay turned on, and the new “press and hold to start” button is not for the fat-thumbed who completely cover the button. There’s no way to tell if you’ve held it long enough, and sometimes holding it for several seconds still isn’t long enough. Haptic feedback would be a great addition there. Historically this has been a really good app. The new version needs a little more development..Version: 5.0.1
✓ GM AppWorse app I ever used. Need to log in almost every time I use it. Even this questionnaire. Nick name why!!!!.Version: 5.20.0
✓ Works sometimeWhen it works it awesome Sometime just doesn’t start and no reason why I have go and start manually then it will work again.Version: 5.21.0
✓ GM Takes Away Features to Force Onstar PurchaseSo after two years of having a General Motors vehicle, a GMC Yukon Denali and having basic OnStar which I feel should have basic features I have had my send to navigation option taken away from the app after two years with no notice and no consideration for the fact that we own multiple General Motors vehicles. you took away navigation from the consumer in order to force a sale of higher priced OnStar services which I feel only makes your product now look less desirable and I hope that everyone reading this will consider not purchasing a General Motors vehicle based on the heavy-handed approach that you have taken and taking away the liberties of a simple send to navigation. I noticed that as developer you were leaving remarks back to bad reviews please don't bother leaving a standard copy and paste remark telling us about how awesome General Motors is when all you do is take away features and force people to pay for things they didn't have to pay for before. I moved from Jaguar and Land Rover to GMC and Cadillac, I have owned BMW and Mercedes very happily. As quickly as I divorced them I will divorce you General Motors and I will go back to your German adversaries. This is an absolute shame in business ethics that you would resort to nickel and diming a simple navigation feature to try and push your ill prepared and very non-feature-rich OnStar services..Version: 3.9.0
✓ Buy a Toyota. No more GM for me.No improvement in 5.3.0. Still randomly crashes on start and when accessing features. All 5.3.0 adds is a spinning wheel when it gets stuck. Watch app still broken. App now starts but all the features randomly disappear. Have to log out and log back in which fixes it sometimes but other times it acts that I don’t have onstar. The watch app is completely useless. Worst part is that it’s broken for a month and GM shows zero interest in fixing it. Guess their outsourced contractors are incapable of simple logins. No I don’t want to talk to your useless social media contractor to be told there’s nothing wrong. I want you to FIX THE APP. No wonder GM has so many recalls. My Toyota app has none of this crap and it costs half the price as GM’s onstar crap. They need to refund my $40 a month for this garbage I can’t use. Last GM product ever..Version: 5.3.0
✓ Not working on iOS 16. iPhone and iPad.120k vehicle and 488 mb application not able to retrieve details. Unreal..Version: 5.21.0
✓ Like it but..If they didn’t force you to talk to some salesperson to activate it and deactivate I would totally use this app. But it’s so annoying with the up-sell and very very annoying trying to cancel it. I had to report my card as stolen so they’d stop charging it. Do like every other modern company and let us do it online ourselves. I can’t wait for the Tesla truck to come out so I can sell this OnStar crap..Version: 6.0.0
✓ Remote features Status: UNKNOWNVersion 5.20 & 5.3.0 states that “You can send remote commands and check your vehicles status from your Home Screen”. This is only half true. The app has no indication on the Home Screen as to the current status of the remote commands for Start, Lock., Unlock, etc. Once a remote command is sent, for a brief 3 seconds, its status is shown, but then disappears. So I cannot really tell if my car is locked or not before pressing the button. This security flaw might trigger a worry as to whether something could be stolen if it had been unlocked, or that a bad guy could be in my car waiting for my return. Also, I found no settings to make this app “customized” at all, as claimed in the app description. Nothing is customizable..Version: 5.3.0
✓ Newest version of the app is very disappointingThe new app is not nearly as easy to navigate as the previous which wasn’t as good as the one before that. Seems like every time there’s a change in management or the development team the ease and functionality of this app gets worse. Now, for the past few months my login information gets dumped after each use. I have to re-login long hand. The app also doesn’t show detailed information the way it used to. The app no longer shows my VIN, tire pressure or current mileage. As an on star subscriber and GM owner for decades I would expect an app to provide more functionality that a WiFi remote start/lock/unlock. The best functions of the app are gone. I told my wife to not bother with an onstar subscription on her new vehicle. It offers very little that my auto insurance doesn’t. I used to justify the service partly because of the app functionality, which is basically gone. The login issue is a major PIA..Version: 5.12.0
✓ Terrible since update1* because of most recent update!!! While I enjoyed using the OnStar app and was subsequently forced to download this app, it worked just fine when I originally downloaded it years ago. NOW it’s complete garbage! Can’t access any unlock or lock controls for my truck (2011 Sierra). There’s times I need to know I’ve locked my vehicle but am unable to even get any “buttons” to appear on the app Home Screen. Have logged out, logged in, uninstalled and reinstalled all to no avail. The status bar tells me I need to schedule maintenance, I JUST had it done last month. I don’t drive a ton; and use the app to check the status of my tires and to unlock and lock my vehicle while I’m at work so as to not have to retrieve my keys from my locker at the other end of my place of work just to run to my truck and get something. This is unacceptable, and is apparently not a “one off” issue, I just read a review stating almost the exact problem I am having. I really don’t want to have to wait on a customer service all back! FIX THIS APP!!!!.Version: 5.0.1
✓ Crap!If I could do a 0 star, I would! I get logged out every single time now and have to relog in every time I want to use the friggin app! Annoying, time consuming and pointless! And get asked if it’s me! Fix this issue! Also stop making people pay for your app! Ridiculous!!!.Version: 6.2.0
✓ Was GoodThis App was good before the update that now requires you to Agree to the terms and conditions every time you open it, this should be only happening when the terms are updated, this causes such a lag in the app now.Version: 6.2.0
✓ GMC App Doesn’t WorkI purchased my $70,000 truck with all the bells and whistles. One of those “bells and whistles” was the remote-start via the GMC app. Here in Phoenix in the summer this feature is really handy to cool the truck down for awhile before getting in as one can imagine. However, I try starting my truck on one hot day and my app NO LONGER WORKS. I tried resetting my password which their system allows you to get about half-way through the procedure and then the emailed link to me had “too many re-directs” and kicked me off. My next step was to call customer service. After several attempts I was finally able to talk to CS. He told me “Oh, the remote feature was disabled to all who don’t subscribe now to On-Star”. I said “WHAT?? I’ve been using this app for about a year and one-half and now you simply turn off the feature without any warning to your customers? That is REALLY CRUMMY customer service. It really is a “bait and switch” scam. I give this app one star only now because of really poor CS and Bait and Switch antics on the part of GM..Version: 3.19.0
✓ Hasn’t worked properly in 3 yearsAbsolutely horrible app!! If I could give no stars I would.Version: 6.4.1
✓ Experience ?In consistent with connection.Version: 6.3.0
✓ IssuesLegal form comes up every time app is opened up.Version: 6.3.0
✓ Remote PersonalizationI purchased a new GMC Terrain last week. Previously I owned a Chevrolet Traverse. This app is useful and exceedingly better than the myChevy app. However, the Remote Personalization function, quite possibly the most convenient function, has yet to sync with my vehicle. I am able to use every other app function: key fob, vehicle status, vehicle locate, Wi-Fi Hotspot, OnStar account information, and turn-by-turn navigation. I’m signed into the same account in the app and the vehicle. If I were not, as I understand it, those other functions wouldn’t work. Five days ago, I signed out of the app and signed out of my account in the vehicle as well. I then signed into both again, waited several hours, went on a drive, and, after 45 minutes of driving, the personalizations I set in the myGMC app - both in-vehicle apps and favorites - have yet to sync. I’m able to download apps *in the vehicle* through the 4G LTE connection. I’m also able to *manually* set favorites as well. Since downloading apps and setting favorites work in the vehicle and every other function, except remote personalization, work as expected in the app, I have to presume it’s a flaw in the myGMC app. If this problem is resolved or if I discover that the error is mine, I’ll rate this app five stars. For now, it’ll remain at three..Version: 4.1.0
✓ My GMC AppLiving up north in the winter remote start from the app was a selling point for me. I owned a Chevrolet Impala and always used it on those cold winter night here in Wisconsin. I traded it in for a GMC Terrain Diesel with the same app capabilities. I owned it a couple of short months and the app no longer works without paying for it. Now winter is upon us and I'll have to pay extra every month if I want this feature. What a disappointment. Working nights on below zero temps and I'll have to wait until I'm in a straight line of sight to start my brand new GM vehicle. Unbelievable ! It must be a cost savings at the expense of there customers. I can't afford anything more. I will be looking into other manufacturers options available. I love my Terrain but absolutely hate this app and what GM is doing. This may be my last GM I ever buy. Beware folks! It's sad General Motors seems to be losing focus on its customer services. Cutting corners in all the wrong places. Put it back in order or lose another loyal customer. Help me help you ! Turn this service back on as a benefit of owning a GM Vehicle. P****d off in Wisconsin .....Griddy.Version: 3.22.0
✓ Worked great till recently.I had no complaints till they did this last big update. They changed everything. It wasn’t broken so they fixed it till it was. Now I have to log out and then log back in just to start the vehicle. Takes at least 30 additional seconds every time which is time I don’t necessarily have. Sometimes when logging back in, it won’t remember my account right away so I’ll have to sit and wait for it to finally go “oh, I remember you.” Sometimes it will show that my engine is still running when it isn’t. Scares me to think what would happen if parked in a garage and it really is running. Uninstalling and reinstalling didn’t solve anything. Note to developer: bring back the old version of the app that ran well. Continuing to take our money and leaving us with this piece of junk just isn’t cutting it..Version: 5.7.0
✓ OnstarI have had several calls from Onstar offering me a free extension on the onstar services, I accepted but they want a credit card to give free stuff. I think that once you give a credit card for the free months and then try and cancel once the free trial period is up, one will have trouble cancelling. If they are legit and honest they would give the free months without needing a card, why is the card necessary unless they think they can make money off it after Thanks.Version: 5.21.1
✓ Application hors serviceConnexion impossible Un problème est survenu lors de l'établissement de la connexion. Veuillez essayer de nouveau plus tard. Quand ? Serait-il possible de faire fonctionner la section consommation d’essence?.Version: 6.4.1
✓ Money grabCan’t believe they got rid of the key fob, not impressed!.Version: 5.0.1
✓ Pay for the app and command start doesn’t even workOnce I have used the command start to start my vehicle once, and go into the app again, the option to start my car again is gone, the button just says “sent” from the last time. Have had to delete app and reinstall in order to use the feature that I should let even have to pay for in the first place..Version: 5.7.0
✓ Convenient…. When it worksThe Chevrolet app worked flawlessly and was very convenient when I needed to start or secure my vehicle remotely. Since I got upgraded to the GMC I have had nothing but problems with the GMC app. Rarely does the remote start work and once I do get it to work, that’s the last time I can use the remote start button for a few days. It takes several tries to get the remote lock to work and then it sticks and won’t let me use the button again. Several times I’ve had issues the “vehicle status” not giving any issues. With all this said, I have updated and reinstalled the app and still continue to have problems. This could be a great app and be extremely handy if it worked like it was supposed to. The layout is great and easy to navigate. Hope the administrators can get the bugs worked out.Version: 5.7.0
✓ Software consent annoyingConstantly asks to agree to software consent form everytime you start the app. Is this a feature or a bug?.Version: 6.2.0
✓ Terrible New UpdateWhen I purchased a 2017 Acadia and a 2018 Cruze it was supposed to come with 5 years of free basic connectivity for Onstar which included the ability to remote start and lock the car from the App as well as some diagnostic features. It seems now that maybe none of that is included in that 5 year free basic service anymore after the new update to the App. There is no way I’m going to pay 15 dollars a month to be able to start and unlock my card from an app. This seems to be something that should be just a basic free feature in 2021. On top of all that now the only thing I’m getting now is phone calls from dealers telling me to come get my oil changed because they are monitoring my vehicle diagnostics. If they are going to use Onstar to track my vehicle and try to sell me services they could at least continue to provide that basic service. Now all I have is an app that is worthless. I guess if I’m going to get nothing out of it, I’d also like them to quit using Onstar to try to sell me overpriced oil changes and quit calling me..Version: 5.0.1
✓ TerribleIf I could give this version a zero it would still be too high a rating..Version: 5.0.1
✓ Redesign dangerous and worse than beforeIt was buggy before but now it’s downright dangerous. I went to lock my vehicle and instead started it! Typical developer focus on the UI vs the information and the functionality. The updates required me to delete the old app and reinstall it from apps- without any support or warning - AGAIN! No improvement to lock vs unlock- we should know the status vs just have the ability to lock an already locked vehicle. Now to get to the additional features we have to tap a tiny icon and then scroll through that list to find the details we are looking for - and tap that and scroll and tap and…. It was so simple before and now it’s a process. And the core functions are so close together you could tap the wrong one- their idea of a fix to that issue is we HOLD the button vs before - we could see it happening without holding the buttons. It was better although needed improvement before when the alarm and start and lock functions were stacked vs jammed into one dashboard like box - cool looking but not an actual improvement. The only real improvement is the how things work catalog but who has time to dig for the details in this thing..Version: 5.0.1
✓ So upsetThis is my third gm product and now they want us to pay to use the app. That is sad my last truck it was free. This could be my last gm..Version: 5.0.1
✓ 2020 gmc sierra 2500 AT4HDApp is easy to use only thing I don’t like and the reason I got the app was when working 2week in and 2week out shift the app won’t start the truck sitting for two weeks. Biggest down fall for it and that’s what I wanted the app for.Version: 6.1.0
✓ Watch iOS Version needs workI am out of my 5 year free subscription to the ‘Remote Start’ package on my truck. I reactivated the subscription last night because I figured the watch app would allow me to start the truck from inside my work, since we aren’t allowed to have phones inside due to sensitive information being present. Unfortunately the watch version requires a connection to the phone. I have cellular service on my watch, and I feel the watch version of the app should also work through the cellular on the watch if the phone isn’t close enough for a connection. The only downfall. Not going to renew my monthly subscription since I had to use the fob in my pocket anyways, when I got within 150 feet of my truck..Version: 3.24.0
✓ Really UpsetI buy the Best Vehicle on the planet and end up with the worst Onstar service on the planet. The #1 thing that people use in the North is Remote Start. We want to be able to start our vehicles from our phones and warm them up before we get into them. This item isn’t even on the dashboard. They have to put it on there apparently. My sales associate said, “Sometimes it can take a couple hours to show up once you logged into it”. Well, it’s been a month and it still hasn’t shown up. I shouldn’t have to get ahold of anybody to correct this problem, it should just be there. This issue is really aggravating and I hope this “1 rating” changes the way they do things. This is horrible. I don’t wish this aggravation on anybody and everybody I talk to say they’ve had the same problem. What? Really? I have to call you to get this problem fixed? Why? This is horrible. The funny thing is, I can use a timer to tell me how long my vehicle has been parked where I parked it, but I can’t Remotely Start it at all. Hmmmm..Version: 3.24.0
✓ Worth it ?I’ve always loved this app since owning my GMC truck. I refer to it regularly and use it to monitor the diagnostics of my truck. Recently, I intentionally locked the keys in my truck, no big deal right…I’ll use the app to unlock it and start it right up. Not the case. Unfortunately, I lost my phone. Once I return to get a new phone the app will not locate, unlock or start my truck. I was thinking, I understand…it’s the new phone??? I contact GMC customer service. They, nor “OnStar” can ping my truck to simply unlock the pickup for me. I guess this is one scenario that either failed or just didn’t get tested in the brainstorming phase. I had to get a locksmith to unlock the doors, which we all know that’s not cheap. Face it, most people hate attorneys at $400 an hour but how does that compare to a locksmith for $100 for normally 5 - 10 minutes. I apologize, just wanted to add some humor to my first review. Yes, I will continue to pay for and use my GMC app and services, maybe a little more cautiously from now on. Bottom line and not to knock the engineers but maybe this helps someone??? Be nice to the locksmith regardless of his demeanor or appearance. Most of us never control our emotions or can stay calm when we misplace, lose or forget where we put our wallets, keys, or phones. Learning lesson, pray more. GOD bless the United States!!!.Version: 5.14.0
✓ Why isent this free?The fact u have to pay $15 a month for this is ridiculous. Not sure why GM needs to gouge There customers but they love to..Version: 5.0.1
✓ New 5.0 update made app uselessI used the old app every single day to start my truck from my office. It worked great. With the new app, the connectivity to my truck doesn’t work at all, and the user interface is terrible. Multiple times I’ve tried to start or unlock my truck and the app stalls out, doesn’t start or unlock, and doesn’t give me feedback on success or failure. The app also forces you to press and hold for commands - this is a stupid user interface decision. It’s a phone - don’t make me press and hold a button, and single press will suffice. The Apple Watch app is broken as well. Even after uninstalling and reinstalling the app, my watch still says I’m logged out and need to log in and select a vehicle on my phone. This is extremely frustrating, and dangerous in the event that I want to leave my phone somewhere (like to go on a run) and am depending on my watch only to lock or unlock the vehicle. Please GMC, fix this, it’s the entire reason I pay for a monthly plan..Version: 5.0.1
✓ Worst AppHelp is not responsive.App doesn’t work often and no easy resolution.Worst App I have ever used..Version: 5.21.0
✓ Used to be betterThe truck only runs for 10 minutes after a remote start and I usually need to start it again. Now after a remote start, the button says “Started” and there’s no way to keep the truck running an additional 10 minutes. There’s a reset but after that it still says “Started” and can’t be started again to keep it running. It used to say when the successful start happened too so that you knew when the second start was required to keep it running another 10 minutes. That’s now a thing of the past..Version: 5.21.0
✓ Registration does. Or work for Canadians with postal codes not zip codesLatest update does not allow Canadian users to complete registration. Requires a Zip code will not allow postal codes.Version: 3.25.0
✓ Give status updatesApp does not tell you if doors are locked unlocked etc. Ford does this and it’s a fkn Ford. Lol.Version: 5.21.1
✓ What a joke.We pay for this service, so why can’t GM hire a competent App company to supply a app that actually works all the time. We pay for this and you are ripping us off. Fix this piece of garbage and supply a app that works properly. Fix this garbage once and for all..Version: 6.2.0
✓ App no longer works with 5.0.1 updateApp no longer loads diagnostics, key fob nothing. Cannot start, stop, unlock or lock vehicle. Cannot bypass with watch app it tells me to log into phone where nothing shows up. I’ve talked to tech support everyday since the 26th and haven’t made it much farther than I was on day one. They call back and I have to give them the same information I gave the person the previous day that I talked to. I will give it to them I receive a call back daily but when it’s the same data I gave them the day before it’s a waste of time. I just want to be able to use my paid for services. If it was free I could understand to a degree but when we have to pay for it’s a different story. They need to roll back the app version until they get the bugs fixed on the new 5.0+ app.Version: 5.0.1
✓ New update took away remote featuresWorked great until the update. I Can no longer remote start my truck, lock, unlock, etc; using the app. It seems they took that feature away without warning. Now you have to pay for it with Onstar. Doesn’t seem very ethical. Maybe keeping it available for customers who expected these features to come along with their vehicle, and start limiting new customers (2021 and newer) and make the new customers pay for the app remote features. Seems very unfair to sell people on a vehicle with this as a feature and then randomly take it away (even though they thought they paid for it). If you read down through reviews, you’ll see many others share my opinion. If they switched it back to the previous version, I’d have given this review 5 stars..Version: 5.3.0
✓ Stop Logging me Out!The app works as it should and has good features. It appears there is no way to set a preference to stay logged in and over the course of several hours the app will log me out causing me to have to re-enter a user and password. Not what I want to see when I am trying to start or unlock my truck. This was not a problem until a recent update. Fix it Please!! received a response from the developer claiming the keep me logged in and pin were removed for security reasons and to use a biometric log in for faster access. Dear developer do you understand what logged out means? biometrics won’t work if you have logged out of the app! yes I have face id enabled for this app….it logs me out and requires a password to log back in and set the feature to use face id. It worked fine before the update so please fix this issue..Version: 5.12.1
✓ Functionality is less convenient for the customerSince the redesign and update the app requires holding your finger on a button to activate the feature. Such as unlocking or locking the vehicle you must hold your finger or thumb on the button for a period of time while short but still hold it until it activates. What I, and most likely other customers, enjoyed more was being able to tap the button and go about your business. The purpose of the feature is convenience so requiring me to hold my phone and watch the screen until I see that it actually activates my request is useless. Same for starting vehicle… the quick ‘acceptance’ of Touch or Face ID, made this very convenient. Additionally, when opening my app, it prompted a notification that my vehicle had started…. I wasn’t home and my vehicle was in the garage with my 2 dogs. I DIDN’T start my vehicle so I was concern until I arrive home and verify that my vehicle had not started and was not suffocating my animals. Luckily I was five minutes on my way to my house. What if I were two hours away what would I do? You need to add an option to turn off the vehicle and as well a status option telling the user windows being up down partially up or partially down which window what doors are locked or unlocked all of this should be a part of your vehicle status and then as well again allowed to use it to turn off the vehicle if it’s been started remotely or where the key let them turn it off with your phone..Version: 5.0.1
✓ Almost ready for prime timeI love this app. It’s great to be able to start my engine and lock my doors and unlock my doors from my iPhone. However, it needs a little more development to be truly convenient. To reach its full potential, I need to be able to adjust my heater, defroster and air conditioning to the temperature and fan speed that I want while the vehicle is warming up. When I go home after work, I’m not always thinking about what the weather is going to be like in the morning. When I get to work in the morning, I’m not always thinking about what the weather will be like when I get off of work. I need to be able to change the air conditioning and heating from my phone when I’m warming the vehicle up. Sometimes my windows are iced over a little bit and I want to turn on the defroster at maximum heat with maximum fan speed. Another thing: I don’t like being limited to having only 10 minutes to run my engine. If I have a situation where I need my engine to run longer, I want to be able to adjust it myself. It looks like some left wingers are running things at the GMC app laboratory. I don’t like being controlled like that. I know what I need more than you do, give me the controls. I don’t like being limited to two iPhone-initiated engine starts. Again, give me the controls, because I know what I need more than you do. I don’t need some left winger controlling my life and telling me I can only have two engine starts..Version: 3.16.0
✓ The Government is more reliable than this appApp actually only loads 1/3 of the time and when it does it takes forever to start up. When the app does load half the time it doesn’t work it give you an error message when you try to start your truck!!! It’s bad!.Version: 6.2.0
✓ Am I missing something???So this morning I decided I should start my truck before my shift ended and was surprised to see an updated interface. No problem... I held the start button as instructed and it said my vehicle started and displayed a countdown. Where I’m at a loss is how does one extend the run time since in someone’s infinite wisdom not only did we decide to run 10 minutes... we could only extend that to a max of 20 minutes in our frigid NE winter weather. Now I see nowhere that allows me to even extend the run time until it shuts off. What am I missing here? Also. Would be nice to have a setting to set the run time longer in the initial start instead of limiting everyone to a specific time. FL != MI in winter temperatures..Version: 5.0.1
✓ Terrible software choicesI bought my 2020 GMC Sierra and was excited to have the digital access to my vehicle for remote starts, unlock etc. After using the app I am really disappointed with the software/security choices. My wife’s Ford Expedition has the ability to schedule starts I.e. Every morning Mon-Thurs at 0700 the car starts and warms up before she has to take the kids to school. I can start the car with either my watch or the app. GMC excludes features like this, likely due to restrictions from Onstar. The GMC Apple Watch app is completely useless. If I attempt to start my truck on my watch I have to open up my phone and use faceid to unlock the function within the app and then use the app on my watch again to actually start the car. The fact that I have to use faceid every time I remote start the truck is also absurd. GMC missed the mark when it comes to convenience technology that actually makes your life more convenient. Drop faceid requirement for remote starts, add the ability to schedule starts, and let me start the vehicle from my Apple Watch without having to open my phone and use faceid..Version: 3.24.0
✓ PrixL’app fonctionne bien Mais devrais etre gratuit les 4-5 première année.Version: 5.21.1
✓ Frustratingly buggy and undependable after 18 monthsOne would think that an app so widely used by a major car manufacturer would have a killer app that always works. Nope. I’ve been using this for over 19 months and sadly must report that this developer team can’t get it right. I have had to (with instructions from tech support) delete and reinstall countless times. The app often must be force quit then relaunched. The app often requires signing in even with with it set up to stay signed in. Sometimes I’m told on tech support that they ‘need to reset my system on their end’. And then let’s talk about the WatchOS app. It rarely works ! Either offer a Watch app that works or yank it. The features represented by this app are excellent, but this developer team needs to get their house in order. I hate having to waste business hours time on the phone repeatedly dealing with this lousy app..Version: 5.9.0
✓ Nice, but still needs workI love the new interface, as it is pretty easy to use, and the look is fantastic. However, the two main caveats I have with the app is that it is not updating like it is supposed to with vehicle information. For instance, I have driven to work the past several days, but the app shows the last update of two days ago. In an older version, you could force the system to update to the MyGMC app. Another key function I would like to see incorporated in the MyGMC app, is a self-contained usable feature for Apple Watch, especially using cellular it would be helpful to be able to use an Apple Watch as a standalone when your phone is not available..Version: 5.19.0
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