4.8
4.84135 star

Total 67 Negative Reviews

MyBuick App Complaints & User Negative Comments 2024

MyBuick app received 67 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyBuick? Can you share your negative thoughts about mybuick?

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MyBuick for Negative User Reviews

Hasn’t worked since last updateVery disappointing. App doesn’t seem to be connected to my car. Fob options just spin and then timeout..Version: 3.9.0

Myrna oDoes not work. Just keeps spinning updating..Version: 3.19.0

Great! When it works..Have had several issues getting this to work 100% of the time. Usually works about 65-75% of the time. Mostly have to try twice to get my vehicle to start. Sometimes it won’t start at all. I would love to see them integrate some way to deal with unreliable cell and WiFi connections which I believe is the cause of all the failed remote start commands. Also Competing companies like Viper are allowing virtual assistants like Siri to start/stop, lock or unlock the vehicles using verbal commands, which would be a fantastic improvement. No idea why GM and onstar aren’t doing this as well as I would think this would be pretty simple for a company like them to do..Version: 3.11.0

CrapHasn’t worked properly since I started paying for it. Delete app reload over and over. Vehicle fine, according to dealer, yes spent $200 to have dealer check. I’d give 0 stars, it won’t let me..Version: 6.1.0

The worst appInsane process to get the app downloaded and create an account to where it is usable. Are you people seriously this far behind on technology??? You don’t have a database of all vehicles manufactured, really? The app asked to create an account. Ok, understandable. Then it asked me to press the on-star button in my car. Really, I don’t subscribe to that crap and this app requires it for me to view/edit features my car provides. Nuts! To make matters worse after I get the VIN entered the app now wants me to enter the freakin year, make and model… insane. Ok, so I fell for this too. Guess what.. please press the on-star button it asked AGAIN! I’m done with the app and probably done with car. A car that used to be American made now made in Korea. Thank your government officials..Version: 6.22.0

New update looks great- but usability has suffered.The latest updates are visually pleasing but the functionality of the remote start is frustrating. The requirement to “hold” for what appears to be in indeterminate amount of time greatly reduced the connivance of this feature..Version: 5.0.1

App doesn’t workAfter the most recent update the app does not open. Says to contact help. But the app doesn’t even give you a help link. Useless..Version: 5.5.0

Awful!!I have a 2018 Buick Encore and loved the MyBuick app…everything I needed was right at my fingertips. After the latest update of the app, it’s worked for me maybe twice. Most of the time it doesn’t load. When it does, noting is available but the buttons that are available on my key fob. I’ve read many of the latest reviews and have even tried the ‘fixes’ that many have suggested: including deleting and reinstalling. The app then worked for exactly one use. The next time…it was back to nothing but the buttons. Deleted and reinstalled this morning and now it won’t even access my account details when I try to log in. Frustrating…. Give us back the app that actually WORKED!!!.Version: 5.0.1

MyBuick app ~ $10 per monthI have been leasing cars since 2016 and not only one car but two simultaneously. I loved using the app solely because of the remote control. When my car is parked too far away from building, I am able to use the app to remove start and to be able to know that it is successfully done. But just a few weeks ago, it turns out, the remote control function isn’t free to leasing car owners. And the cost to use the functions on the app cost $10 per month. I don’t understand why they need to charge $10 monthly for this since technically the remote control is the same thing as having the key but just using it on the app. Every other automotive company like Ford and Toyota that I know of let’s their lease owners use it free and/ or is included. I CANT BELIEVE YOU HAVE YOU PAY $10 PER MONTH TO USE THE REMOTE CONTROL FUNCTION ON THE GM/ BUICK APP. 😡.Version: 3.16.0

The power buttonLately have issues with the app. I start the car one day, the next day for example the power button says off. So I can’t start the car. I have to delete the app and reinstall in order for it to work. Hopefully you can fix the problem.Version: 5.7.0

Safety & Security? None.My elderly parents have a Buick LaCrosse that WAS in great condition, until the VIN was somehow RELEASED to several USERS in our area. We have had people REMOVING items from our vehicle when securely parked, the Intelilink computer, literally taken over by passerby’s, allowing them to “Listen in” to ALL conversations in the vehicle, pirate the Radio Am/Fm AND XM. Also the transmission has been “messed” with, I’m assuming the vehicle speed sensor, RPMS literally JUMP while we are driving down the road! This intrusion has cost my parents and myself a good amount of money, replacing stolen, destroyed, AND the damage done to the transmission is inevitably going to add to this accumulation of OUR money spent. How are these people able to obtain this info? Diagnostics as well. Shutting down the power steering, then after purchasing power steering fluid, we get back to the vehicle and it is no longer displaying the “power steering fluid” dummy light and works fine. Who should we turn to for reimbursement? And why on God’s green earth is there no way to LOCK others out of this vehicle? Highly unsafe, especially for my 82 year old mother. EXTREMELY disappointed. Looking forward to hearing from your company..Version: 5.3.0

DisappointedFor whatever reason app does not stay signed on, I have toggled the stay sign on to on and it logs out on its own. Everything I go to use app to start Enclave with watch or iPhone I have to sign in.Version: 5.7.0

Always crashesI’ve had to reinstall this app 3 or 4 times because the starter button locks up and just says Off or Sent and doesn’t reset itself. I truly dislike how flakey it is..Version: 5.7.0

Start feature shutting offAll in all app is pretty good. Do have an issue with the start feature turning off. I have to delete app and reinstall for it to come back..Version: 5.7.0

No info on appFor the past 3 weeks I have not been able to successfully use the app to get any vehicle information. Keeps telling me to refresh and see help..Version: 6.22.2

Buick hasn’t made real cars since about 2010…Most Buicks now are these stupid tiny mini SUVs that are all swoopy and rounded off, they all look like giant babies shoes now… Bring back the Roadmaster & Park Avenue!.Version: 6.7.0

App is a pain in the arsEvrytime there is an update becomes a pain in the ars.Version: 5.3.0

Est-ce une blague?Je ne peux rien faire ou presque avec cette application. Elle ne se connecte même pas en copiant le lien qui est : www..ca il manque quelque chose à l’adresse..Version: 6.18.0

They’ve made the app worseIt was a 4-5 star app but one of my fave features was being able to see my mpg per trip and compare it to previous trips. That seems to have been completely removed for reasons I can’t fathom. Not I can only see my lifetime average mpg which is virtually useless. They’ve also moved the trip stats into an Onstar section. You have to agree to their terms to see the data — presumably so they can sell it as grouped data or otherwise to third parties. Terrible move and a much worse app..Version: 6.22.0

Distance remote startI am having difficulty using the app regarding remote start at 2200 mile distance. I was told I could start the car from the west coast. It worked one time. After speaking with several On-Star customer representatives, I received several different responses as to what may be occurring. I learned some information about the distance remote that was not provided at the Dealer’s car clinic. I am disappointed that the app repeatedly loses communication with the car. I would like a consistent response as to why this issue is happening. The app itself is wonderful when it works..Version: 3.16.0

Won’t remote start carThe “start” button has mysteriously turned into an “off” button. Won’t start, but the key fob will. Broken after last update. Running iOS 15.1 Update: Seems they fixed the previous issue with the “off” button. But now when pressing and holding the “start” button, it says “sent”. After that, 30% of the time the car will start. The rest the button says “failed”. Sometimes a second attempt will work. Sometimes it won’t work at all. Must say that I’m disappointed in this “remote car app”. It is more of a frustration app..Version: 5.12.0

App is awfulIf I could give this app zero stars, I would. Every time I try to start my car a second time from the app, the app glitches and gets “stuck” as to where the “start” button cannot be pressed. I’ve trying closing the app, not using it for several days but it still stays stuck and the start button cannot be pressed. The only solution is to uninstall and reinstall the app. What a pain to do this many times a week. I see in other reviews that people are being advised to uninstall & reinstall the app. Is this seriously the best and most efficient solution? How about fix the problem!.Version: 6.0.0

Good but wouldn’t paySo I work in cellular, everyone offers things like this car monitoring , road side assistance, remote start. What makes this the way to go is it’s by your cars manufacturer, I like to go to the dealership not because the tech in the bay is 35 and has held a wrench since 3 but because it’s a dealership. This app works when you’re using it. I have to go section by section and update to see what the cars status is. If my tire is low I want to get an alert on my phone, not go to where I’d find tire pressure drag it down and release wait for it to load and then know, by that time I’m already in my car driving. Even if it being more live, or if it automatically updated when I open the app would be great. For the first week I was just opening the app and thinking the app was updating with me opening it, boy was I wrong. I’ll tell you I love he buttons on there, the point there’s added security when opening in, turning on etc. But would love the app the work outside of me having it opened if that makes sense..Version: 3.14.0

Need to updateIt freezes every single time.Version: 5.8.0

Buick appI am very disappointing that we bought 2020 Envision with all the whistles and bells only to find out 6 months later Buick took them away and started charging exorbitant prices to get them back. I understand Onstar sort of, but they shouldn’t be charging for remote start and some of the other basic features that came with the vehicle. We are ready for a new vehicle but it won’t be a Buick. Most brands leave the original features on for at least 3-5 years. What a rip off! I know you probably won’t post this and probably don’t really care but at least you heard it from a customer who used to by Buick..Version: 6.21.0

Crap since last updateSince last update I can no longer start my car. So frustrating.Version: 5.9.0

Updated app and don’t workI updated the app and it will not load on my iPhone. Once the app starts I only get a black screen and it won’t show anything else. Very disappointing..Version: 5.2.0

Isn’t working rightIt is no longer saving my email address, so I have to type that in and my password in every time. Then it freezes up and won’t load for me to type in my passcode after two minutes. Then I have to shut my phone off and start it back up to get it to act right. Please help with this. It’s been doing this for a week or longer now. I should be able to keep my email in the sign on like it was before. And please fix the lockup so I don’t have to shut my phone off to get it to load up properly.Version: 5.10.0

Update is terribleRemote start no longer works with update. Even when you hold the button, it doesn’t work and holding the button is so inconvenient. Change it back! Will likely just cancel my onstar since this is all I use it for. Uninstalled and reinstalled multiple times. Still doesn’t work. Update: I’ve opened a case with onstar technical team. It’s been a week so far and all they’ve told me is to sign out and sign back in, yes I’ve already tried that. They are acting like I’m the only one with this problem but clearly not since the most recent reviews say the same. Think I’m just going to go ahead and cancel..Version: 5.0.1

Useless if your vehicle is older than 2015Junk app..Version: 5.18.1

Mama Bear 101Not very impressed with this at this time. We purchased a new vehicle and added it to our list. Now all I get is a blank page. I need this app to work so I can start it at work. I’m a little ticked. You have changed the easy way to start 😡.Version: 5.12.1

Buick Encore UpgradeSince the upgrade neither fuel level or oil life update. Tire pressure is not updating either. Very annoying. GM please fix!.Version: 5.19.0

A few troublesFor the most part has been pretty good except for what I needed the most coming home from the airport tried to start it by the app wouldn’t start kept asking me to sign in it it’s got a long process to go through clearly if I have a face password I’m the one using it so you have to go through all that every single time to sign into use it is a little annoying of the upgrades you’ve made in my opinion are not upgrades..Version: 5.11.0

Does not work half the timeI used to never heave trouble with this app but after the new update the start but doesn’t work half the time. I have to delete the app, reinstall it, and then it works. Super inconvenient and not at all worth the money I’m paying for this. Maybe take a look at your glitches and figure it out because people are paying money for this..Version: 5.8.0

Remote start works < 40% of the timeRemote start works < 40% of the time. Good thing I’m on a free trial because I wouldn’t pay for this!.Version: 5.8.0

Terrible app…This App gets worse with every update. Never works correctly! Charged monthly for connectivity, but it NEVER connects!.Version: 5.17.1

Not workingThe app hasn’t worked since the upgrade. You’d think you’d get better service when you pay for something. Getting tired of uninstalling and reinstalling every time I want to use it!!!! When is it going to be fixed?????.Version: 5.0.1

Legal Requirements UnreadableThis review is about the signup process & not the app functionality. The required terms & conditions are provided in a 1 pt font that is impossible to read on my phone screen. I tried three different times to email the terms to myself. Either this app doesn’t handle that correctly or Apple security controls prevent it. Regardless, I can’t find a way to read what they legally want us to agree to and I can’t agree to it if I can’t read it. I despise these forced contracts, and even more so when companies assume we don’t need to read them and will just agree to anything. Shame on Buick for such devious tactics!.Version: 4.1.0

The previous app was betterThe previous app was way better. I have to hit turn the car off even when the car is already off in order to start my remote start for the second cycle. The lock and unlock buttons barely work most of the time. The only thing I like about this new app is the look, other than that it’s really not worth the headache. I have uninstalled and reinstalled the app more than would have liked and that still doesn’t solve the issue. Also having to keep signing in is annoying as well. Not really worth the headache. I will probably cancel my subscription since this isn’t working how it used to..Version: 5.10.0

Good app but diagnostics is uselessVery good app and has all information with your car. But diagnostics is kinda useless. I have check engine light and dealerships does not care about what the diagnostics in the app. They want me to pay for diagnostics for engine light on even though it says in the app Emission system. 🤷‍♂️.Version: 5.21.1

Stuck at updating, getting your vehicle dataNever worked on iPhone 13 pro max. Stuck at updating, getting your vehicle data..Version: 5.14.1

BogueApplication ne fonctionne je clic sur démarrer et l application tourne et gèle.Version: 5.7.0

Latest update ruins app for IPhone 6 usersNo stars is what this app should get after the latest update requires an iOS 13 for iPhones. You’ve arbitrarily decided that the iPhone 6 can no longer access your app because Apple doesn’t allow an update to iOS 13 for that phone. How many people with older phones now have GM vehicles that the technology’s functionality is gone? My husband and I have been brand loyal to GM for almost a decade, buying more expensive vehicles. But, time after time, GM seems determined to make us look at other brands when shopping for new vehicles. This is another example. We no longer have access to all the advertised technology (which we used!) unless we upgrade our phones?!? Really? Thanks for absolutely nothing, GM..Version: 4.4.0

Worthless waste of moneyWhatever they did to the app has ruined it! Ever since they updated it I have had nothing but problems. I pay for the service mostly to be able to remote start my car from the app especially in the winter. Before I used to be able to tap it and it would start right up, now if it even connects which 90% of the time it errors out, it fails to start over and over, it takes a minimum of 2/3 times of going out and coming back in the app for it to actually start. It’s beyond annoying and frustrating! I hate paying for something that doesn’t work..Version: 5.12.1

Watch won’t workUpdated 2/8/21. Whatever you did with the last update has made this app worse. Apple Watch no longer works at all. I have to log into the app every time I use it on my iPhone. Every time after logging in I have to agree to the terms of service. Not sure what’s going on but if it wasn’t -25 degrees F here I wouldn’t even bother with this app. I’ve had this app for years along with my Apple Watch. In the last few months I’ve noticed I can no longer use the app on my watch to start my car, unlock, etc. very disappointed. Now when I try to use watch I have to open my phone and put my pin in. Then use my watch. This makes no sense. I’ve checked all my setting and even marked the allow pin on I watch setting. Still doesn’t work..Version: 4.4.0

I would give them more moneyIf I knew for a fact, when I call customer service that I will get somebody that will actively listen to me and help me resolve some of my problems instead of repeating what I’m saying to them and doing the total opposite! And if customer service knew about the services and new better how to explain them, I may even purchase more services, but I am experiencing so many issues now I don’t know if I should keep on paying, but I cannot lie your cell phone doesn’t have service is good to have mobile Wi-Fi on your car.Version: 6.8.0

Dangerous appEvery time i use to open door i have to click to agree on leagal sheet . Every single time. If i need to get in my car fast there is no way. Today i cant get in my car in the states because there us an update i am forced to download while roaming. This is dangerous and very cumbersome. Never gm again..Version: 5.19.0

We asked, now take actionFirst line in your description says “You asked and we took action” But that is false. No one asked to have the “Keep Me Signed In” option to be removed, yet you did and everyone here is asking for you to bring it back, and your responses are all in disregard just saying to uninstall and reinstall, which does not bring back that option. Will you take action and bring it back? Can you imagine having to login everytime you checked your email on your phone? Nobody wants that, at least let us choose to stay logged in or not on this MyBuick app..Version: 5.10.0

LOST...My Wife and I are EXTREMELY disappointed with this app. We only purchased this app so we could pinpoint where our grandson would be with our car. When we first installed it , it was great and provided not only a location map, but a physical address. Now when we turn the app on, we have no idea where the car is. We are just shown a map with location and nearby streets—no city name or even what STATE the car is in!! So this app no longer meets our needs. We are very disappointed in that. In addition, the app used to give you the option to link to Google Maps so that you could actually see how far away the location was, even giving directions on how to get there. It does not do that any longer. This is equally disappointing... We hope that you can revise it to work as it did before!!.Version: 3.17.0

Latest Update Not WorkingBuick was doing so well with this app…until their last one which has rendered the vehicle stats useless. Lock/unlock still works, but mileage and other diagnostics remain stuck at the pre-update level. Turned off my phone and started up again does nothing. Delete and reload the app again does nothing. Better QA is needed before releasing new updates. For what is being paid, GM MUST do better.Version: 6.15.0

FrustratingThis app is frustrating. It keeps greying out the unlock button causing me to have to uninstall and app amd resist all it. I called on star and they said it’s a bug within the app which they are “hoping” to fix. I previously had the gmc app and never had this issue. I also don’t really love the layout of the buttons. It could be better overall..Version: 5.4.0

Very poorSometime it works, but most of the time it doesn’t, very expensive for what you get! And if you call onstart it has to be between 9-5 otherwise they can’t help you..Version: 5.7.0

Fails on Apple WatchI absolutely love the functionality of the old version of this app. Back then I was able to use my Apple Watch to access my car whenever someone borrowed my keys to go do something else. The problem that we’re having now is that with the new app you can set it up to work on the Apple Watch but after a while when you try to use it the watch tells you that you have to connect it back to the app again. It’s constantly dropping your authorization making it actually useless. That new app runs fine on my phone however it takes longer to load and from time to time you have to jump through hoops to login. I’ve tried uninstalling and reinstalling the app and it did fix some of the earlier problems however the problems listed above still remain no matter how many times I reinstall the app..Version: 5.7.0

Glitchy and won’t connect to the carWhen this app works it works well, when it gets glitchy it won’t allow you to login. It’ll have errors with the two authentication system. It has since changed to not being able to navigate with turn by turn directions. For theist 3 months every time I want to use turn by turn directions the only option it gives me is walking directions. Walking directions are not helpful when driving a car. I had a hardware update nearly 2 weeks ago and now navigation is worse than before. It will not connect at all. It then sends me through to OnStart, which is also no help. Tech help is mildly helpful at best. For the past 3 months I’ve paid for this app and the OnStar surface and have received 25% of its service. No one knows how to fix it, everyone has the same answer which ultimately doesn’t fix the problem..Version: 6.19.0

I’ve experienced betterThis app functions to keep you at the dealer and upsell you on products you already have. On multiple occasions I’ve reported app readings to my dealer, to always be told they are wrong, inaccurate or unseen on their diagnostic machine. Tire pressure and gas levels significantly differ from the car to the app, and the auto start often fails. It also reads my key fob being in the car when it’s not. Ultimately, even being a proactive, tech savvy person, who performs updates and can troubleshoot effectively, this app malfunctions constantly. I only gave it two stars because the lock and unlock functionality usually works. In competitor apps, like my ford, I can schedule times for my car to autostart, I can see weekly reports, maintenance is easy to schedule with my preferred dealer, the mileage tracking is impeccable and any maintenance notices are accurate and verifiable. Unfortunately, for me, this app needs work. I’d suggest testing with patrons to make a more user friendly and customizable experience..Version: 6.0.0

Frequent resets hurt functionalityThe theoretical usefulness of the remote key fob is great, even better as a watch app. That’s the only reason I pay for OnStar. Unfortunately the app needs to be hard reset (sometimes even the phone) often. The watch app even more so, requesting the user to login on the phone first, eliminating any usefulness of a watch app. The app gives both the phone and watch the option to remain logged in, but that doesn’t seem to work. First world problems, I know, but if this app had the full support of one of the biggest automobile manufacturers in the world it would be perfect..Version: 4.4.0

Update broke a great appThis app worked great and flawlessly until last update. Now every time I use it I have to login. Very annoying. I pay extra to use this for remote starting of vehicle. I have now cancelled my service. Too bad they had to do this for only a few people that had security issues. Update: I’ve canceled remote access not paying for something you broke. Reply from developer about biometric being used is good when it works and doesn’t make you log back in. Now the big reason I’ve cancelled app no longer works on Apple Watch on its own. Have to use phone only. 4/5/22 Update. The other thing it does is after closing the app out and not using it for awhile it won’t use Face ID..Version: 5.12.0

Démarrer jeepBeaucoup de problème à démarrer ma voiture car très souvent ça indique désactiver et je dois à chaque fois supprimer l’application et le télécharger à chaque fois avec la version antérieure je n’ai pas connu ce genre de problème merci et bonne journée.Version: 5.8.0

Doesn’t work after iOS updateWell you guys just did an update and it still does not work on the Apple watch. Worked perfectly before iOS update 13 4 weeks ago, two days ago you updated to “ fix bugs” but they ain’t fixed! I used to love this app, after the IOS 13 update it needs to be patched ASAP. It no longer works at all on my Apple watch, I’m a runner & don’t want to carry keys & phone. Before I realized the app wasn’t working day after update I got locked out of my car after a run. On the phone- Face ID is not working & it will let you in the app w/ o the passcode bu hitting cancel. I have uninstalled/reinstalled twice, Face ID & allow pin on watch are both toggled in settings & “ show on watch” is selected in my watch app. Before IOS 13 I never had an issue..Version: 3.23.0

New Update Looks Great but You Lose Valuable Handy FeaturesFinally, we have received a New Update for our My Buick App but it comes at a Great Disappointment. We have a 2016 Buick Enclave and the old My Buick App allowed us to Locate the Vehicle, Run Vehicle Diagnostics, and even open up Navigation to send the address to the vehicle. The New Updated App just lets us Unlock, Lock, Sound Alarm, No Alarm, Flash or No Lights, and Start Engine. The New Updated App has No Navigation and No Vehicle Diagnostics Available. This stinks and is quite awful for the GM design team to push this update out to everyone. I highly recommend someone fixing this and helping us out. Thank you..Version: 5.0.1

Cannot set alertsIn Vehicle Locate, cannot set alert for vehicle arriving/departing location. Please fix..Version: 5.7.0

Not reliable enoughLove the concept of this app. Primary use case is to be able lock my keys and iPhone in my Regal, go for a run in the park, come back to my car and unlock it with my Apple Watch. Should be simple enough, but it’s a roll of the dice every time I come back from my run - could take 10 seconds, but more often takes much longer. I look and feel really dumb standing outside my car sweating in the sun while I keep clicking on the unlock button, eventually rebooting my watch, hitting it a couple of more times, then finally getting it to work 15 minutes after I started. There’s clearly message queuing issues between the Watch app and iPhone app. And speaking of that, at this point in the development lifecycle, there’s no reason that a cellular Apple Watch should need to be connected to an iPhone in order to work; it should be able to connect directly with OnStar web services..Version: 3.14.0

Connection issuesHave had connection issues with this app after the last update. Hit the refresh button countless times and won’t update the status of my car. Tried My Cadillac app and had the same problem there as well..Version: 6.22.2

When it decides to workI have to say it is great to know that your car is doing all right just by looking on your app but that’s only when it decides to work half the time it takes you to the normal home screen and then you just can’t do anything.Version: 5.20.0

AppThe previous app was much more user friendly! Just because someone wrote a new app doesn’t make it better.Version: 5.7.0

OkIt mostly works, I guess, but it doesn’t always register every trip and I can’t use the digital manual or videos option as these apparently don’t exist for the tourx yet and I have seen no date of when they might be available (if ever). Also wish it included a list of the options tied to your VIN number. You buy a car on the lot that has the things you want, but they come as part of a package (with other items you were indifferent to) and it would be nice to have a convenient list of what was on that package without having to go back to the sale papers..Version: 3.12.0

Remote start inferior. Same car same phone same location. This remote start doesn’t work.Doesn’t start my car. Previous app was fabulous. Same car same phone and location and can’t remote start the car..Version: 5.8.0


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