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Salesforce App Complaints & User Negative Comments 2024
Salesforce app received 100 complaints, negative comments and reviews by users. Have you ever had a bad experience using Salesforce? Can you share your negative thoughts about salesforce?
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✓ Tabs issueBottom tabs do not take you to the actual tab. Very random.. sometimes works and the other times it does not. You have to add a wait to your inputs as the app cannot keep up..Version: 222.041
✓ Horribly buggySalesforce doesn’t seem to have a staff who can write good mobile app. Extremely buggy and badly designed. I’m using it to view cases and such simple task can’t be accomplished smoothly with this pathetic app..Version: 234.040
✓ Disappointing, wastes time.The app seems to be getting worse. The search facility, for example if I want to add a contact or opportunity to a new Task, will only return results from the items I have most recently reviewed. If I haven’t looked at the contact or opportunity I cannot add them to a task via the search feature. The task feature does not work properly. When I use the list of tasks the app doesn’t allow me to move to a new task after working with a previous one. Hardly a productivity gain!.Version: 222.041
✓ Good app, bad speedApplication is great, works just like the website. But it is so very slow. Please fix this.Version: 220.0
✓ Great to have on my phone, slow page loadingI love that I can access Salesforce on my phone, I just find the page loading to be incredibly slow, which is very frustrating.Version: 15.1
✓ Barely functionalCompared to browser SF, this is barely the same animal..Version: 230.061
✓ Not a smooth workflowI rely on Salesforce for everything at work. I cannot stand the mobile application. It freezes up and lags very often. I have never used the application without it crashing. I manage multiple employees that perform service work and travel. It would greatly improve our workflow and mobility if this application had cleaner navigation and stability. When selecting cases or navigating through the application you tend to get buried in the app. Then there’s no way to return to the home page other than hitting the back arrow 20 times. That isn’t an exaggeration. Please improve this app. SF is too expensive to have these types of issues..Version: 18.1
✓ I believe all the 5 star ratings are fakeI'm the optimist. I want this app to work. It's fine to check names and addresses, but an app is geared to a mobile outside/field sales force...and this app is just awful. Slow is just the start. I'd like to schedule an appointment - Nope. Can't do that. I'd like to see where my prospective customer is located, and what other clients are in the immediate area to provide references. Nope. Need to have an add-in to do that. Now I see why so many developers leave Salesforce to create their own tools. Here's a novel idea - design it from the phone/perspective first - then make a desktop app for it, since desktops will soon be the modern-day 8-track..Version: 244.000
✓ Copy and paste Opportunity numberI like the app, but when doing my expenses I need to be able to copy and paste the opportunity id and the app doesn’t allow that. I have to copy the whole link, and then chop it up on my phone which is a massive pain and a waste of time. If you can fix that, more stars.Version: 224.010
✓ Hit and missSome functions are good but the app doesn’t flow naturally at all in how people work. Searching for items is cumbersome and not universal like the web app..Version: 17.2
✓ It would be difficult to produce a worse SalesForce appWhat a horrendous, awful application. This app is bad enough that it is often touted as the reason that people in my organization are unable to do 100% of their work from an iPad Pro - “I’d love to, but I need to use SalesForce on a consistent basis”. If SalesForce is Hugh Grant, SalesForce1 is Andie MacDowell; dragging down the entire operation, forcing constant recaptures of her dialog because she’s unable to enunciate properly, and generally making the whole process feel much more like a funeral than any of the four weddings. Let’s explore a scenario: You’re looking at a case record, and you’d like to communicate this case to your coworker. You swipe up and grab your company’s chat app to split screen - but wait, SalesForce1 doesn’t support multi tasking. That’s OK. You open up the share menu in SF1. Or rather, you try to open the share menu, only to find there IS no share menu - SF1 lacks ANY way to produce a shareable link to any record, contact or entity. You look at the case number and select it in order to copy. The cursor does not appear. You tap again. Yes, SF1 has also limited your ability to grab particular blocks of text. You’re forced to type out the case record, swapping back and forth between apps a few times to make sure that the 12-digit string is faithfully recreated. You weep softly into your Smart Keyboard and move back into your parent’s basement..Version: 15.3
✓ Do better, salesforce.Unfortunately, my organization uses this junk of an app. The app has so many bugs. Home screen loads a blank page, when trying to log back in there are numerous error codes. The help instructions from Salesforce are vague and don’t provide help. No live chat with support. Try to reset password using the user name and NO reset email goes out. Their URL login no longer works - and throws back error messages. You can use your login credentials to get in, but as soon as you close the app then the credentials disappear. Why would anyone want to entered a password every time you open the app? When you close the app and immediately reopen it, then you have to start the login error cycle again. Frustrating beyond belief. Do better salesforce..Version: 220.5
✓ Continually CrashesI’ve only ever been able to use it a handful of times without any issues. On the go, I can never seem to get it to work..Version: 234.010
✓ Never worksApp has never worked when I needed it. Currently cannot access any deal support requests... disappointing... please return support for mobile web Can’t even leave feedback via the app....Version: 228.030
✓ Issues with submitting notesI have frequent issues with submitting notes or incident reports. This app is very easy to use but sometime written notes just disappears saying something went wrong when you try to submit. Please fix this issue devs..Version: 238.030
✓ Dreadful app, barely worksBaffles me how a company who’s entire business is built around a platform interface can have such a shambolic mobile app. Constant bugs, forced closes, blank screens when trying to log calls. Polar opposite of their website..Version: 224.010
✓ Not a good app for salesVery limited features. Not able to filter or edit the reports. Quiet painful to deep dive into opportunities, accounts as well. It’s kind of a Plan B when you have to look for an information and you have no laptop around, but the lack of features impact the user journey. Frustrating because the desktop version is not too bad. They should invest much more in the app..Version: 224.040
✓ Designed by Non-Salespeople?What is the opposite of intuitive? While engineers over at Apple are busy trying to figure out how to make their OS so simple my elderly mother could use it, the evil minions at SalesForce appear to have a singular focus: make the platform as confusing & difficult to use as possible, and then keep driving towards greater & greater levels of difficulty. Just imagine: a brainstorming session in one of the well-appointed conference rooms at Salesforce HQ… Product Delveloper 1: “What if we hid the contact info for the contact? Like, just buried it, where salesmen will spend up to thirty minutes trying to find the phone, email & address.” Product Developer 2: “Oh! That’s great! And to really get them foaming at the mouth, we’ll put info that’s completely irrelevant to making contact or to moving the relationship forward at the very top, so the mobile user has to scroll down and down (ad infinitum) to get to the ‘more info’ link.” Product Developer 1: “Ha ha I love it! But what if when they click on the more info link, it broadened the contact, but brought them /back to the top,/ so they had to scroll down /again/ to see what they were trying to see in the first place!” Everyone: *laughs*.Version: 232.040
✓ Improve PleaseGet a calendar. And have it sync to our phone’s calendar app. Also, allow us to punch in our pay days + pay cut-off days so it can add that up for us..Version: 220.1
✓ Glitchy and slowI couldn’t believe this app had 4.7 stars when I went to investigate. Even when they asked me for feedback I couldn’t complete the process b/c the text window didn’t prompt my keyboard to open. Laggy when opening an Account (among other things), freezes up every few minutes, half the time it never fully loads the content and I have to reopen the app, etc. Every time I try to conduct SF business functions on my iPhone 14 pro I end up giving up and waiting until I can get to my laptop. So frustrating in 2023!.Version: 242.000
✓ PoorReally poor, can’t view simple invoices and attachments, crashes regularly every time try to use, have to go back to desktop. Useless for mobile use..Version: 234.010
✓ Stay Away!Glitches, problems & is run by a group of far left political extremists!.Version: 228.031
✓ Dashboards are slow and unreliableAs a manager I like to be able to take a quick glance at my operations and on whats going on with my customer service when i’m not working. The app makes it frustrating to do that as it often starts up with the wrong data and needs to be refreshed systematically, sometimes more than once, to display the right info. I expected better..Version: 236.031
✓ No a great appUnstable - it crashes all the time. It's slow. The ux is poorly thought through - too many taps to get what you need. You'd think with all their resources SF could do better......Version: 7.0
✓ Improvements needed to Mobile AppYou can access basic information and functionality. Dashboards are extremely temperamental. Many times you can only view 1-2 components. Scrolling through Dashboards doesn’t work consistently. Refreshing doesn’t work consistently. Dashboards on the app need to be reviewed by the SF dev teams, and the UX needs to be improved..Version: 236.030
✓ Way too slow and GlitchySalesforce has too much going on and is too poorly integrated with other platforms it pretends it can link up with to be successful. I absolutely hate it. Totally unfriendly functions and looks and acts like it runs on Dos and its 1989. At least 2/3 of the orders processed come back with errors and they always try to blame other software or the user when really their software is just garbage. I’ve worked with Dynamics and many many others that are far more effective and do far more to make them user friendly and take responsibility when their software is just crap..Version: 246.030
✓ Waste of timeSalesforce is not intuitive. We use this program for a few processes in our company and our entire sales team finds it extremely difficult to use. The employees who have used it long term still have difficulty doing calls and have quoted a 6 to 8 month learning curve. To enter a call report!? The terminology is misleading and the processes do not flow well within the app. What should be a simple and quick report, bogs down our team and keeps us from being in front of the next customer. If this was just me, I’d understand, but after sitting through 3+ hours of training on how to report a visit, our entire sales team seems to agree. Young and old. It does not create efficiency and productivity..Version: 248.020
✓ Doesn’t load cases on mobileCompletely pointless. When you receive a notification, the case never ever loads. No point even having the app installed..Version: 220.5
✓ Awfully slowVirtually unusable 99% of the time as it’s either so slow or doesn’t load content at all even when connected by WiFi. No end of sync failures meaning you lose any updates. Absolutely pointless app..Version: 220.0
✓ Uninstalling every other dayToo much going on with this as its so slow and every other day it locks up and the only option I have is to uninstall and download again. Painful.Version: 234.040
✓ Very slow with crashesThis app is soooo data rich that it takes forever to load and often crashes and has the be closed and reopened. And because of this if you’re working in a basement or location where you don’t have strong cellular coverage then forget it! And if you dare to not share your location it’s even worse! If you’re company cares more about babysitting your employees than their productivity then this is probably a good fit. I was told that the problem was with my phone and even though my phone was only about a year old I went and purchased a new phone and even changed my provider and it was for nothing because it still crashes and is miserably slow..Version: 240.020
✓ Loses dataLoses all data entered if you change apps (even for seconds to find info) and change back..Version: 220.1
✓ Salesforce AppNice App, gives you what you need when out on the road seeing clients, but does not have full capability of the server version, which sometimes is annoying. Also you cannot use it Offline, only works online. If you are out seeing clients then very often you have no internet connection or a connection that is very slow and then it does not work at all, which makes it non-functional..Version: 238.010
✓ Incredibly complex for a small business.Salesforce have introduced a new mobile app in October 2019. Any other company would simply upgrade the app and introduce it through the App Store. But Salesforce insist on a hideously complex upgrade route requiring permission sets etc. If you are a small business unwilling to dedicate skilled resources to administration of sales ‘productivity’ software then avoid Salesforce like the plague..Version: 222.001
✓ Good but much room for improvementWhen there is obviously a phone number in the text I should be able to click it and have it call..Version: 220.3
✓ Classic?I’ve been using the Salesforce app on my iPad for a year or so, largely without difficulty. Today I have logged on, had to re-enter my password - and it’s taken me into Classic! I have no idea why or how to get back to Lightening! Not very helpful!!.Version: 222.041
✓ Don’t fall into the hypePlease don’t fall into the hype! All these sales people here have convinced themselves and other people this is the best CRM ever. 1) so hard to set up 2) the assigned account executives don’t listen to their clients needs, therefore they mislead them 3) anyone you talk to or set a case with will send u an article and I have yet to receive the correct article. 4) I usually spend more time trying to figure out the set up part than actually using the software and I have been coding since middle school 5) anytime you reach out they try to sell you something you don’t need via licenses 6) they call about once a month to try to sell you a new license for your company 7) they are constantly retiring features so u have to learn something new about their system. They sold me on a feature that was expiring and claimed that they told me via video chat! Then claimed I didn’t use the trial license. Well even if I would have done that, it would have expired after the trial anyways! So why bring that up. Karma is real and there are other options out there for CRMs..Version: 246.040
✓ Re: Salesforce ReviewSeveral bugs here and there, not as efficient as it could be. Good system however it could be better..Version: 17.2
✓ Can’t get past the login screenTrying to sign in to my company’s domain. Tapping Continue does nothing, and tapping back doesn’t work either, nor does typing in the custom domain box after hitting Continue. No actual error message given at any point. Have tried uninstalling and reinstalling the app and turning my phone off and off..Version: 222.030
✓ Most horrible app everIt is so slow, so much reloading time and stuttering. The login doesn’t work 3 times from 5 times of trying it directs you back to home page and have to try second time to let you login. If you call customer service for changes in password or forgetting it. They charge you extra besides subscribing to their business. If my company is not making it obligatory to use this I will never use it and never recommend it. I hope they ditch it soon it’s so horrible..Version: 222.011
✓ Loading…Never gets past “Loading…” Don’t waste your time with this app..Version: 236.061
✓ Complex formulas supportAmazingly, the app doesn’t support salesforce’s most advanced customers who leverage the platform most comprehensively. The mobile app won’t allow me to open any opportunities because they have “too many formula fields with complex formulas”. The same goes for mobile safari. If I use desktop mode on mobile chrome, it loads perfectly fine. This issue has persisted for years with no fix. There is zero excuse for Salesforce to leave this functionality broken for so long. It makes our enterprise deployment (one of the biggest tech firms in the world) deficient on mobile devices..Version: 220.3
✓ Rarely worksUpdate after update this app continues to disappoint. The only functionality that always works is the chatter feature which I seriously don’t care about. I haven’t been able to search for an account for months and the scheduler feature doesn’t ever load, always says no internet connection. I’ve checked, I’m connected. Whether it’s a WiFi connection or over LTE in the field says “no internet connection tap to reload”. So I tap, it spins, I give up, open my laptop or iPad, find the record I need and move along. I keep thinking the app will work and to my dismay it never does. Salesforce mobile app, this is your precipice. Until the functionality is actually working this is a waste of time..Version: 15.3
✓ App is terribleI have a few issues with this app, mainly with how unresponsive and glitchy it is. It feels really sluggish to navigate and often data is not loading and I need to go a step back and try again. Also scrolling in this app feels terrible especially in longer e-mails I can’t seem to smoothly scroll down and sometimes not back up again at all. Also I need to navigate so many submenus to see the body of a new e-mail inside a case (Favorites>My cases>Refresh Cases>Case>Related>E-Mails>E-Mail>Details) With the sluggish all over performance it’s a nightmare to use this app and I get annoyed every single time and rather open my laptop if I have Wifi..Version: 224.080
✓ Great CRM, Terrible Mobile AppI am a huge fan of Salesforce, i have always spoke very highly of your company. The company i work for uses Salesforce. The overall CRM platform is very useful from a desktop, there are many ways to run specific reports and capitalize on opportunities with customers. The one thing i will say, is that the Mobile app needs a lot of improvement. If you are an outside sales person who needs to use the application on the road to find contacts, read prior notes, etc it is very time consuming and not user friendly. All of the information is there, but it takes for ever to get to where you need to go. It’s too many clicks, and unfortunately does not load in a proper time. If there is anyway that this app can be improved to be more user friendly and less time consuming, that would be very helpful. Sometimes less is more, simplicity would help this app in my option. As i mentioned before, i am a very big supporter of Sales force, and always recommend it, but please could you take some consideration into improving the mobile app. Thank you..Version: 224.010
✓ Most unreliable app I've ever worked withThis piece of garbage is basically ruining my life. Trying to keep up on calls in the field is nearly impossible with all the glitches, freezes and shut downs think hunk of junk encounters. I get home around 5:00 and, after trying to be an active and engaged husband and father to my young children, I get to sit down at 10:00 at night and start entering all the calls on my laptop that I couldn't throughout the day. I have never hated a piece of programming so much in my life. Absolutely horrible!.Version: 242.010
✓ WORST APP EVER DESIGNEDI have to use this app multiple times per day, daily. This has to be the worst app ever designed. It takes me at least 5 force quits just to open up the app. Sometimes i clock in for work, but it doesn’t register. So, I have to close and re-open the app just to check if it records my log-ins. It seems as if I am using the beta and they haven’t released the full version of it yet. Even after all the updates it has, it never fixes how buggy this app is. You should fire your app development team and hire somebody new. I really wish my company would use a different app. If I could give this negative star review, I would. Sincerely, Frustrated..Version: 234.030
✓ App mobileSvp améliorer l’application mobile , ce n’est pas pratique d’avoir à dérouler pendant longtemps avant de trouver l’information ..Version: 228.020
✓ Great system, just never runs smoothly.Salesforce would be a great system if it would run smoothly, which it rarely does. On a desktop it can get really glitchy and I’ll lose information I just finished inputting, it gets stuck scrolling, or it starts backing the page up every time I hit backspace. The mobile app is absolutely useless. It freezes every time I use it, won’t open pages I want to see, it’s extremely hard to click the right box to input information, it gets stuck at the top and bottom when scrolling, it won’t back up, and it often doesn’t display the text saved in any of the boxes on the page. I know it can be really helpful, but with how much it malfunctions, it almost slows me down more than it helps me..Version: 220.0
✓ Slow, sluggish and crashyThis app is slow, sluggish and crashes regularly. This makes it very difficult to use when on the go and trying to fill in information as you go..Version: 236.040
✓ Ok, when it worksUsing app on an iPhone X and have constant issues. When I click a SF link that opens in the app, it only works occasionally... most of the time it never loads the screen. Additionally, reports of any size are practically unusable. Furthermore, when attempting to log a call, it should be more intuitive (checking matching leads/contacts/accounts in close proximity to the device). Instead the user has to perform a specific search and hope the results are relevant (and actually show up). For the amount of money spent on SF, one would hope to see a better thought-out and more thoroughly tested app. Very disappointing; my outside sales reps continually tell me it is easier to boot up their laptop to log a call then try to frustrate themselves with the app..Version: 15.0
✓ Slow and buggyFor as much as they tout a great mobile experience, this app has always been frustrating. It's incredibly slow and constantly has bugs. Today all my search results show empty boxes instead of the record names. Last week I kept getting redirected to a page that told me a needed a Salesforce engage license (the pages I was looking at were standard object records). It's just very frustrating because the app has the potential to be great but it's not even good. As a fully adopted desktop user, I would love to have a truly great mobile experience. Salesforce hasn't been able to provide that yet..Version: 15.0
✓ The positive reviews astonish meIf you’re viewing dashboards on the app don’t bother. It’s shockingly bad. It’s essentially non functional. Super frustrating.Version: 224.080
✓ BuggyGo to log in- correct name and password- stupid app doesn’t let me log in. Use the browser instead it works..Version: 220.3
✓ Cable routesI have been using safe grid but it suffers badly in one area, cable routes. A typical example is the Beddington to Rowdown 400 cable route which includes head houses and cooling stations. Safe grid needs to include these. Not just substations. Often staff work alone and these are not covered..Version: 18.2
✓ Worst appThis is probably the worst app k have to come across. Soo old fashion and you better off using the desktop (If you don’t have the option of using something else).Version: 234.030
✓ Sales Force is Laggy/Bad UpdatesOur hotel is state of the art and brand new, which means we have top tier technology. Despite our strong Wi-Fi signals throughout the hotel, I often find myself waiting for the program to finish loading. Also, their have been some unfortunate updates. An example would be in previous versions we could see all the different statuses of cases at once. That way we could quickly take notice of cases that were potentially overlooked. In a newer update, they removed this option. Because of these issues, I give it a very GENEROUS 3 stars..Version: 15.3
✓ Terrible User ExperienceI am very much a fan of integrating technology with business, but this application is wretched. I cannot believe this is not an app in Beta. The load times are horrible, I find myself clicking 100 buttons to get to something that should be readily available. The menus are confusing and not helpful. Links to projects do not work, and I am constantly having to reload the app because it will not load images. I should be able to log calls easier. I need this to actually help me not make me work harder. I have no reason to use this other than my work is requiring me to use it. Otherwise I would be managing things from another CRM. ridiculous..Version: 15.3
✓ Good systemThere’s a lot to complete day to day and not always accurate. Opportunities don’t give accurate figures as each opportunity provided could be a platform of choices for a client and not everyone approved. Searching for a national account that is billed under a registered name is hard to find, so duplicates could result..Version: 232.051
✓ Bugs in latest versionUsed to be great and now I cannot refresh, cannot add anything and it crashes constantly since the last update..Version: 244.010
✓ Routes is brokenI exclusively use this app to cold call and the routes option from going to the business via google maps or finding more information about the account before I go in is a total pain and not at all user friendly. It used to be better.Version: 240.040
✓ Close but not quite there...yetGreat functionality, has all the content I'm looking for (just waiting for the offline capability). Just a shame that the performance doesn't quite meet the standard required to utilize as a fully fledged sales app in the field. Can't wait for the enhancements that will deliver this..Version: 5.0.1
✓ Good but why so slow?Great app but loading times are horrendous. Especially for events, why can’t you share events with outlook calendar?.Version: 15.3
✓ Terrible AppThe purported purpose of this app is to make things quick and simple, so you can enter information easily on the go. This app fails miserably. It's slow, buggy and anything but user friendly. Typical SF flaws carry over, like the inability to log a date or time for calls made in the past, or log actual customer visits in a straightforward way. Very little integration with mobile features like the GPS, email app or phone. Everything has to be entered manually, making me wonder why SF even bothered releasing an app in the first place. Did I mention it's very slow and buggy? Oh, I did. Just wanted to stress that. If I were a developer with SF I'd be ashamed of this effort....Version: 13.2
✓ Waste of timeI can’t view payslips through the mobile app and need to be sat behind a desktop to do this. What a waste of time. you can view all the pointless stuff no bother. but if you want to put in a holiday request? no chance, if you want to see what your getting paid that month? pfft not happening. Fix this app or allow access to the site through mobile internet apps..Version: 230.061
✓ Copy & paste functionIt would nice to be able to cut/copy & paste content seamlessly from in Salesforce and be able to paste detail from other applications such as gmail..Version: 16.1
✓ New Update - OUCHThe latest update was recently pushed to my iOS device. I know this is a new design, but navigating is the most painful experience I’ve ever had with an App. As a project manager who travels periodically I rely on this application to manage my projects. I am no longer able to see a list of my projects or even access them without digging so deep into the interface that I am ready to pull my hair out once I finally get to where I’m going. The experience with this app used to somewhat mirror the desktop version of Salesforce. Those days appear to be over with this new update as the two now look like completely different interfaces. Someone please explain to me how I can view the list of my currently assigned projects. I have been digging through the interface for over an hour I can’t seem to figure it out. This drastic of an update is quite disappointing to say the least!.Version: 224.000
✓ Super slow, even on wifi!Slowest app ever. Plus, all sections that are supposed to be accessible offline will only be accessible if you have taken the trouble to go online into every single subsection within the section you are looking at in order to sort of preload the data. Ridiculous. It does the job, but you have to be incredibly patient with it! I think my 2-star rating might actually be on the generous side. **Update (10th Nov 2018)** Just came across a review from 4 years ago by someone else here which describes EXACTLY my neverending frustration with this app (which I have been putting up with for work and NEED to use it on the go as I travel a lot and can’t wait to be sat at a desktop computer). Amazing how there’s been no improvement whatsoever in speed, not just since my first review back in February this year, but in all those 4 years! Therefore I’m downgrading this review to 1 star. Shame there’s no option to rate it ZERO star on the App Store. Well deserved, Salesforce! Well done… not..Version: 17.1
✓ Slow as hell but great functionalityLoading what you need takes too long. However, once you are able to get it to load, functionality is quite useful especially when you are on the run.Version: 17.0
✓ When is it gonna be compatible with iPhone X ?The apps does the job but, I have to say it is quiet slow... and it’s not compatible with iPhone X as well. Was wondering when will it be updated it ?.Version: 14.5
✓ Can’t debriefWhen debrief you can’t save, nor can you add a new labour line. Please fix this, as I want to use this app, but every time I try, I find something else that don’t work..Version: 224.080
✓ LoginsApp requires login every few days. So annoying. Why do we have to input login details every few days??? So ridiculous!!! What’s the use of FaceID and finger scanner security if I have to input login details every few days? Worst app ever!.Version: 222.030
✓ Very slowThe app seems to be becoming slower and slower over time, taking ridiculous loading times and bugging out after editing and saving information on accounts. Not very useful as it stands, had to log in on my phone through the browser several times..Version: 220.1
✓ Still ongoing issue when you’re in landscape on iPadWe use this app on our iPad unfortunately still even my screen is lock on landscape it will go itself on portrait very frustrating!!!.Version: 226.030
✓ Never worksAlways slowly loads and 99% never works properly also to update any visits it’s very long winded compared to doing it on the web!.Version: 234.000
✓ So slow it’s unusableMaybe I’m missing something given all the positive reviews here but for me, this app runs ridiculously slowly: 30-60 sec just to open the first screen, another 30 sec to open any subsequent screens etc. We only have a few thousand contacts & im running the latest iOS on an iPhone 8 over WiFi with a decent ADSL & yet it’s still so slow, it’s unusable..Version: 14.4
✓ Have to payReally? You can’t even allow anything without login and payment? Garbage just marketed well the company and way over priced.Version: 15.3
✓ Very poor stuff from SFDCIn these days of ever increasing sophistication on mobile devices, I am able to run almost all my Sales Dept, on the road, via my iPad Pro……..with the exception of SFDC. The Reports look NOTHING like the desktop, cannot be amended in terms of viewing and are just useless. The App is SO different from the desktop that it might as well be a different, and much worse, package. I might as well use something else more suited to the mobile world……….Remember, this is supposed to be SALESforce, not FINANCEforce, or OPPERATIONSforce, and my Sales team is expected to be on the road selling, not stuck behind a desk managing SFDC. Come to think of it, I wonder if there is a better iPad App out there which can integrate with desktop SFDC - then I can just buy,that, and dump this App. Good idea!.Version: 236.061
✓ Slow and unreliableThis app has been a disappointment. It’s slow, poorly designed and just unreliable. It’s needs an overhaul. We know how good apps look and function. It needs to meet those expectations..Version: 14.5
✓ Does not work on an iPhone XRApp does not open on an iPhone XR..Version: 220.3
✓ Poor app for as large as SFDC isSo many issues and poor UX/UI designs in the mobile app. The desktop version is great, but the mobile version lacks so many features and edits that it’s almost unusable. You cannot easily get section totals, tiles won’t scroll in place like the used to. The appear in a much more random order than the desktop app with no way to rearrange them for a better experience. It takes 6 or 7 steps to get into an opportunity which seems to negate the point of being ample to use a mobile device on the go. It’s almost unusable outside of a quick glance if using a basic numeral or pie chart tile. Good luck with anything else. Has not been a great 2 years with this app..Version: 232.040
✓ Keeper getting logged outI can't give a proper review of functionality as the app kicked me out after 15 seconds and won't let me log back in..Version: 5.0.1
✓ More crashes than everSince the last update I have to force close the App several times before I can work with it. And it’s so slow! Needs a fix asap..Version: 236.061
✓ WASTE OF TIMEI’ve wasted so much time closing and restarting this app that keeps crashing and loading for years. Once broke my work Ipad because of how mad it made me..Version: 240.030
✓ No copy and paste??Dropped 2 stars simply because it's impossible to copy key fields, such as a case number... duh... to paste into either a different case or another app such as Slack..Version: 17.2
✓ Improved automated Call logging requiredAutomated activity logging functionality needs improvement with mobile calls, emails etc logged as activities when initiated from app.Version: 226.030
✓ ReviewIf I could leave a zero star I had an option. DO NOT PURCHASE This is my experience only. Product was tested for a few days. This company rushes you to make a choice or loose your data. So I purchased to continue to see if it was a good fit. Well was not a good fit and asked for 1/2 my money back and to terminate with them. The email ticket was sent back that I’m in a contract and we’ll nothing we can do. Then promptly seconds later shut down my ticket. So: again my opinion DO NOT BUY this product if you want to be bound to the most non flexible company I know. It’s terrible to give no options to help people have a good experience to a service they do not need if that happens. I will also tell anyone who thinks about This app do not get it..Version: 236.031
✓ Clunk Clunk Clunk just like the old times ;(Things have improved but some processes are clunky and have been for 20 years… Please spend more money designing in usability!!.Version: 240.020
✓ Too many steps to log inThe app is a great too to ensure usage among the sales reps, but half of my collegues wouldn’t even know how to sign in..Version: 244.030
✓ TerribleI truly despise this app. If it was not required for work I would avoid it like the plague. I almost always submit my calls through my laptop because of how buggy and slow it is. I can’t believe all the positive reviews. Extremely frustrating..Version: 238.030
✓ Never worksWould be a great app to compliment the website if it actually worked! Trying to view anything through the app is virtually impossible as it just goes to a blank screen and you have to force close the app and reopen. After about 5-6 tries you finally get the part to load. Very frustrating.Version: 220.0
✓ UI/UX for timesheetI’m a software engineer and my company(software consulting company) uses Salesforce to log work hours for employees or so. The website version is okay to use. I never used the mobile version in the old days because it sucked. I saw an update coming to fix mobile version of this app and I updated today. Hoped everything would have been fixed and would have worked like a charm. I went to fill my timesheet. Saw this long extended timesheet bar sticking out of the UI to the far right out of the margin. I closed my app and deleted ONE MORE TIME. Salesforce if you don’t have developers work on your mobile app. Hire some. I don’t know what’s wrong with your executive level of people that dared to release this kind of garbage out to public and still be proud of what you did. Somebody needs to get fired in your company. If you can’t find developers, leave a msg here I can ask my company to help you redesign the mobile app. We can do it a millions better than how the current look is. This is unacceptable..Version: 238.010
✓ Horrible user experience -needs overhaulA $112 stock, millions of users do business on their Androids/iPhone every day, but yet the developers of this app still don’t get it or flat out don’t care because they are more concerned with business to business functionality. The old Salesforce app that they made us delete Dec 2017 was hands down 100 x’s better then this app. I am on the go non-stop, need quick access to get to a phone number, call that person, jump out , go to another account, create a contact/acct etc....but u can’t do that with this app. Not even close. Pros: Not much -truly Cons: I don’t want to have to click 5 times to get to the clients phone number. Load times are much longer. The alphabetized account list on the old app was fantastic —hit the letter —accounts come up. Now I have to start typing, then I have to click “related “ to see a contacts list , then scroll down and hold to see more contacts ? Guys cmon....really? $112 stock and this is the the best experience you can give us. It’s like you want people to move on from your services..Version: 15.0
✓ ServiceMax Is unusableWizards are poorly implemented in the interface, side scrolling is impossible which makes many items unreachable. Used this in 2 jobs with the same issue..Version: 236.041
✓ Not as good as the originalOriginal app was quite good, but using this new app over the past month was frustrating as Doc’s and pdf files I had in the data base would not open as easy as they did on the old app. To open each file you had to log in again and again. Salesforce would not acknowledge the issue so I have deleted the app., it is no good to me if it doesn’t work..Version: 224.020
✓ Terribly clunky and archaicI don’t know how this app gets a good rating. It’s terribly clunky and the app doesn’t allow you to do half the things you need to do resulting in having to use a desktop computer to complete tasks. It also logs out every day and it’s about a three step process to login (google authentication for our company)..Version: 246.030
✓ Doesn’t work after updateThe app use to work but not now, having updated it which said would improve the app performance did the opposite and it no longer loads. Please fix this..Version: 224.010
✓ So badHow is it that scrolling through every review is one or two stars yet it shows five stars as the average rating? This app is terrible just like Salesforce itself..Version: 244.050
✓ MrConstantly shuts down when moving from page to page plus when you add an event then move to another page you then have to shut/swipe the app do it closes snd then restart to see the event in the calendar.Version: 234.010
✓ Disappointed with the new updatesI used to love this app and use it daily for my work, but after the recent updates, it became buggy and frustrating. The new updates added unnecessary steps to basic functionalities, such as adding notes to entries. Now I have to manually link the notes to the entries, whereas before they would link automatically when I accessed the “notes” function from the entry. This wastes a lot of time and makes me less productive. I am deleting this app for now. It’s such a pity that Salesforce ruined a good app with bad updates..Version: 242.010
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