JOANN - Shopping & Crafts Negative Reviews

JOANN - Shopping & Crafts App Complaints & User Negative Comments 2024

JOANN - Shopping & Crafts app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using JOANN - Shopping & Crafts? Can you share your negative thoughts about joann - shopping & crafts?

JOANN - Shopping & Crafts for Negative User Reviews

✓ FIX YOUR APPMore problems with this app than I can count. I don’t understand all the positive ratings and reviews. The search engine is terrible. There is no way to filter what’s available in your store. If you try it still shows you out of stock items. You can’t favorite things in the app, only on the website, and there’s no way to access your favorites from the app. When you try to select a color of thread or fabric from choices, there’s a glitch where the choices disappear. Just now I filled my cart with items in the app, try to check out, and it says there’s an issue with processing my payment. But not what the issue is. This is with my card that is stored in the app. I back out and try again. This time I thinks I’m a robot. Once I get through the captcha, everything in my cart is gone. As I have done SO MANY TIMES I end up getting off the app and using the desktop browser. The only good thing about the app is that they finally integrated curbside pickup - and miraculously, that works well..Tess329Version: 7.3.9

✓ Your app’s cart has been difficultI love being able to pick up my online order at the store, but lately it has been difficult to remove items from the cart as it continued to show the items I removed still remained in the cart. I thought maybe if I just continued shopping/adding/editing the cart it would eventually correct itself, but no! As I tried to check out the cart just continued to add up and up! I deleted app then redownloaded the app several times, but the cart stayed the same. The same problem persisted. I eventually had to go into the store, and try make my purchases in person. I tried to tell the cashier this, as I was trying to express to her that I was trying to shop online because the price of an item I wanted was $5 less online than it was at the store and I wanted to use the 15% off entire purchase coupon as well which I understood was for online purchases. But I could not use the online price nor the coupon bc the cashier insisted they were exclusive online price and coupons. She did not seem to want to work with me and understand that I could not do my purchase online, so I left without my any of my craft supplies. And now there is a 25% off shop online pick curbside coupon that once again I cannot use! My phone setting is at automatic update software and so is my App Store. It is not my phone’s fault. It’s your app!! Joann’s please fix your app!!!.La-dee-dah!Version: 7.0.6

✓ Wish it had more useThis is pretty pointless if you’re shopping from anywhere outside of the US..StephMelbbbbnVersion: 7.7.8

✓ App won’t let me check out, keeps deleting my cartI thought this app was great until I had about 25 items in my cart and went to check out. It lets me put in all my information and then crashes and deletes my cart when I try to place order. When I try to add things to my cart it will tell me that I have 23 items on my cart but then when I click on my cart it’s empty. Eventually after I have added stuff back in to my cart the originals reappear and the app tells me I can’t check out because of the duplicate items however it will not let me delete anything. I have gotten to check out at least three times and had the app crash and delete my cart each time after telling me I have a gift card to cover the entire balance when I have not entered any gift card info. I especially dissatisfied because I’m trying to use a 25% off online order coupon that expires today so I will have to go into store and spend an extra $40 since the app won’t work. I’ve tried closing the app, logging out and back in again, and deleting and redownloading the app and am still receiving the same results. I would not recommend this app and if there was anywhere else for me to shop I would not be shopping at joannes for my supplies..Toria.snow6Version: 7.1.4

✓ I never write app reviewsI never write app reviews but the Joann’s app is just THAT bad. First of all, the item scanner is super glitchy and does not work. Every time I go to scan an item it says the item cannot be found. But if I dig around the website for a bit I will find the item. So it’s not that the item isn’t in their database or isn’t available, it’s just that their system is glitchy. And this is extremely inconvenient because items are always on sale in Joanns so the real price is rarely every the sticker price. Also, the app gets super glitchy in store. Idk what it is about Joanns stores but they cause the app to run slow. I will literally walk outside and boom it’ll start working again. I have a conspiracy theory that it glitches in stores to prevent you from using coupons or rewards but thats just my 2 cents. In all, Joanns, you need to seriously fix this app. In an era where brick and mortar sales are plummeting, this should be a top priority to keep customers coming back!.KbalaniVersion: 7.0.4

✓ So many good things in Jo-Ann app and a major bugI mostly really like this app, in some cases even better than the website. I love that when shopping for yarn or embroidery floss, I get a drop down with color name/number. That’s tons easier than clicking on every swatch to see if the name/number matches what I need. But in the last two days, I’ve had the entire 23 item shopping cart empty out on me between entering the items in and trying to check out. I estimate that it equates to 2 hours of my weekend being gone. Also, second time, clicking through to checkout, I couldn’t complete the checkout because it wouldn’t recognize my previously saved address as in appropriate format - for in store purchase, using a previously used and saved credit card. Trying to complete the purchase of that attempt in the browser likely wiped the cart too. I’m exhausted..The RenVersion: 7.2.7

✓ So-soSo far the major complaint I have is that the search function doesn't work....or if it does it takes way too long because it never seems to ever load for me. Unlike the previous reviewer turning off my data doesn't seem to remove my coupons...I turned it off for a while and when I went back into the app they were all still there. Fingers crossed that they are still there tomorrow as I am planning in going shopping south of the border and plan to use it!.Tito_bellVersion: 1.3

✓ It’s okayMy main problem with this app is the cart/save item for later functions. If you have more than about 20 items in your cart and want to continue shopping, when you go back to your cart it takes ages to load. Sometimes, it doesn’t load at all even for you to remove items. Obviously this makes it difficult to actually make a purchase. Additionally, there is no way to favorite items other than placing an item in your cart to a “save for later” page. But, the only way to access this “save for later page” is through your cart. Which sometimes doesn’t load. And if your cart does load, the “save for later” page has the same issue where if you have over 20 items it itself may not load. Otherwise, this app is accurate when it comes to representing in-store stock, searching for items is relatively easy, and the built coupons are very convenient! I really just wish there were an easier way to make some sort of wishlist to go back to without going through the cart, and make the cart actually load… so I can buy things… in an app for a retail store XD.COB CANNON!Version: 7.5.6

✓ Ok but slowI was excited but the app runs slow in my iPad, other apps don’t so I’m guessing it’s the app. Trying to buy many things and needing to be able to edit the cart is cumbersome. Ex, paper on a door buster is 10 for $2. At the store they all ring up as 20 cents but in the app I had to get in lots of 10 to get the price. I kept changing quantities to try to get there. It took so long I abandoned the effort. So the sale, which had many large cost items, was abandoned. At least it saved me money. Came back after the sale and now I have many different papers to remove from my cart, one by stinking one, slowly. An edit button and then being able to select all of them then remove in one removal would have been great. Did I buy the $60 worth of other items? No because I missed out on a shipping deal and was just frustrated. I’d rather have gone to the store but with COVID and at risk folks at home that’s not an option.6754qwertVersion: 7.0.9

✓ The online purchase experience is poor, esp with the appI bought a set of markers for Christmas, and when I put them in my cart it told me ships in 2 days or something. When I purchased it, it didn’t even show up in purchases. I had to then email them when the item never arrived. They gave me a link to my purchased item, and it said back ordered. When I asked them to cancel the order they said they can’t cancel orders! What??? This is so weird. You can buy it with poor information but can’t cancel it in the app. I had to escalate the issue then finally they canceled it. It took more than a week for my refund and the whole thing was loaded with confusion through the whole process. The issue is beyond the app - they need a user experience audit and take a look at the entire purchasing journey through the app. They need more up to date info on the item page. Waaaaay more info generally on the fabric you’re looking at. I can’t buy synthetics and that’s mostly what they have. It would be great if they had details about what the fabric feels like, drapes like, stretch, etc. And allow people to cancel orders they no longer need, or that won’t arrive in time. It should tell be so painful. It kind of feels like a trap if you can’t undo something you did not knowing any better. This is coming from a user experience designer..BeearbVersion: 7.6.5

✓ BuggyI had the latest version of the IOS Joann application installed on my iPhone 13 Pro running ios 16.3.1. I clicked on an email link, it opened in Chrome (my default browser), then asked if I wanted to allow Chrome to open the application Joanne. Allowed the Joanne app to load, and that was fine. Browsed around in the app on the President's day sale. Then I tried to do something else with my phone, and it wouldn't let me quit from the application. When I swiped up from the bottom to see a list of running applications, the Joann's app would show up at the top of the stack, and then steal the focus back. I could never switch to another app or go to the main window of my phone. After doing this for a few minutes, the phone starting getting warmer. I then did a forced reboot of the phone (up volume, down volume, then power button), and uninstalled the application. Not going to install the app again, just not worth it!.PatOmine!!Version: 7.6.0

✓ Aisle Numbers?This isn’t a bad app but I can only rate it 3 stars because there are no aisle numbers listed for the products. I thought since no aisle numbers were on the website, I might be able to find them by registering for the app. Michael’s lists the aisle for products in the individual store locations the customer is shopping at. What is the point of the Joann App allowing me to make a shopping list for my visit and not telling me where the item is in the store? It isn’t easy to find an available employee to ask where something is in most stores. By the time you find someone, you could have been done with your shopping if the aisle were listed for products. Please add this feature to your app and I would be glad to give it 5 stars..Queen MusicVersion: 7.6.5

✓ Virtually unusableI own a small business and usually buy most of my supplies in person from Joanns. I recently moved somewhere I cannot easily run to the store, so I’ve tried multiple times to order things from the Joanns app. Almost every time my order will say it was confirmed only to later receive an email stating I “did not pass their verification process” and that my order was cancelled. Sometimes Joanns charges my card three or four times only to refund each one. This has happened both for shipped orders and store pick up orders. Unfortunately now it has happened again, this time I tried four or five time to place my order through the app, only to have my partner try to place it from their desktop website. All of these attempts were met with “there’s an error with your address”, “there’s an error with your card information”, and finally “we could not process your order because you did not pass our verification process”. Not that my business makes or breaks the company, obviously, but I will not be shopping with Joanns again. It’s not worth the hassle..Larkspur1984Version: 7.5.6

✓ Review is about app, not the store itselfThis app crashes constantly. I can’t even get through the process of selecting a product after comparing a few. I have to keep starting over because it crashes. My phone isn’t old and my app is updated, so this is really unexpected and annoying. It essentially renders the app unusable. In addition to the crashing, the filters don’t work. If I filter out products only available in-store, I don’t expect to see them in my search results. And sorting by price is nearly as useless. I should be able to view only the items that are available for shipping— and in order from lowest to highest price. This is very basic stuff. Since covid is devouring my community, I’m not going to shop in-person. And unfortunately most of the items I want to buy aren’t available for curbside pickup either. If I run out of patience with the app, I just won’t buy the products. We are nearly 2 years into this pandemic, so it’s inexcusable for a big company like Joann’s to still have an app that cannot do well with the most basic elements of online shopping..QuirkyCarterVersion: 7.2.9

✓ Leaves much to be desired!The app is really not user friendly. When searching for something specific, either nothing comes up or 100’s of items come up which may or may not include what I’m looking for. Searches load so slowly and on some items, you get only partial pictures of the object! Letting the consumer use landscape instead of portrait might actually fix this! Every time I have a $$’s off coupon for spending X amount of money at JoAnns, it disappears from my phone app when I walk into the store. I refuse to use the free JoAnns WiFi because even stranger things happen to my iPhone and the coupons in the app, so I stay on my cell signal. Now, I waste ink and print off the coupon or just ignore the coupon. It’s only good for a few days anyway! I was hopeful that when I updated the JoAnns app that it would finally allow it to go to landscape. No, it doesn’t. Why not? It’s a simple thing! For iPad or tablet app users, wouldn’t it be nice to give us a choice? I rarely shop at JoAnns anymore. Usually it’s a must have trip to the store. And I won’t go if I don’t have a coupon. You’re pricing yourself out of the fabrics and notions market. I’d much rather shop at a locally owned fabric/quilt shop if I’m paying the same prices for quality fabric that I pay at JoAnns for slightly less quality in some cases!.Kansas20Version: 7.3.1

✓ It's good but could be betterYou should really be able to see past orders on the app and not just on the website. I'd like a wishlist feature to save particular items to a project list so I can keep track of the specific fabric I might want to get without having to find it again or take a screenshot on my phone. Maybe come up with a better old version of the app for people with pre-iOS7 because I know people who are getting the smiles rewards but have no way of seeing them cuz their app is unable to update. Also either state plainly on the rewards that they don't work with other coupons/doorbusters or just let them work because it's confusing for those who aren't well versed in the fine print. Plus it's a reward for spending money at your business. I think the people have earned it and it'll entice more people to get the app if they don't already..MaplepigeonVersion: 6.1.3

✓ Don’t trust their inventoryGiving 3 stars cause I know their trying and the app use to be great. But now all I can say is don’t trust the app if it says something is in stock. You’ll drive out of you’re way to a store and find out that item has been out of stock for weeks and even days after you go to the store they still won’t update the inventory. The app clearly says 10 units in stock. After contacting them they said the site doesn’t reflect their active inventory. Which pretty much means the app is useless. I’ve tried the shop online and pick up in store option and the items become sold out by the time they try to fulfill it. Or I guess in my previous case the item has been sold out for weeks and they just can’t update their site even after numerous customers show up looking for these things. You’re better off going to the store yourself. The app is only good to browse not help you find things in stock.Kenn1800Version: 7.0.1

✓ TerribleFirst off. You have to download the app to report a problem. You can only contact them through email on the app if you have a problem and some of the links don’t work within the app. If you press one it will take you out. I ordered glass candle holders from them. The first order took forever to ship out, then While at the warehouse the package was damaged and sent back by FedEx. They refunded me the money and I had to order again. This time I had to pay more because they raised the price. Which was unfair! I added two more to the order. They reshipped the order 7/17 items were broken. Some shattered. 2 of those weren’t wrapped at all, 4 poorly wrapped and the other one broken in the wrapper. This was supposed to be for my wedding. Which I cannot use now. I would never order anything online from them again not even if it’s to ship it to the store. I just want my money back..Very upset bride to beVersion: 7.5.5

✓ WARNING App Highjacked My PhoneThis app highjacked my iphone. Would not allow me to close app or power off my phone or use Siri. Took me over an hour to delete the app. Worried about permanently damaged or what information it stole. DO NOT INSTALL!!!!.SofwpgVersion: 7.6.6

✓ Coupon ScamsI received through the app a coupon to get tulle for 89 cents a yard. I am preparing for a wedding so this was great since I needed 36 yards of tulle. When I get there and try to use the coupon it would not work because it was only good on regular price tulle. Joann had all the tulle on sale the same time as they put out the coupon. The coupon was only good for 3 days, the same days the tulle is on sale so the coupon is useless. Why would they send out a coupon on an item that is only good when it’s regular price then put that same item on sale? This is just short of being a bait and switch scam. When they told me why I couldn’t use it I asked why would you put all the tulle on sale and then offer this coupon knowing it could not be used. I am so disappointed in Joann Fabric and that they would deceive the customer like this. The only good thing I will say is that one of the employees called corporate and talked them into giving me another coupon but it still did not get the fabric to 89 cents like advertised..DV427Version: 6.2.8

✓ Very Irritating - Has a lot of PotentialI was sooo excited for this app when I saw it on Joanns site. I thought it’d be a much simpler more connected experience than the site itself. I loved seeing a bunch of ideas and easy access to coupons. But I really struggled for a moment to find the shopping option - the part I was excited about. The app legit just loads the websites page. This makes the app irrelevant. The key to making this app popular is too provide a simpler shopping experience for users to use. On the homepage should be coupons, deals - stuff that’s going to drive your sales up. Below that or next to it on the tool bar should be ideas and that sort of thing. But let’s be honest most of us probably have Pinterest already. Also, the app itself is beautiful. I love the simplicity of it. Just please make it an actual shopping app that’s targeted at helping your shoppers! Lots of potential..SpottyLynnVersion: 5.2.2

✓ FrustratingThere is no Joann store near me so when I saw they had free shipping no minimum purchase I went on the app to buy some items. The app closed on me multiple times as I was shopping. Then had to start over searching. Frustrating. Finally had the items I wanted and wanted to check out. I had to sign in even though it shows my name in the info section. Fine extra security to make sure I’m the one ordering. I couldn’t remember my password since it’s been a while and tried to reset it. Apparently you can’t reset it in the app because it kept giving me an error message and that I had to call the 1800 number. Don’t really feel like sitting on hold for how long to reset a password. Finally found out that you have to reset it through a browser window. So I do that and go back to try and check out again. Of course the free shipping doesn’t include free handling and they added a charge for that. I was so tempted to not order at this point but I needed the items I had. I go to pay and of course they don’t accept PayPal you have to do it through a browser. Deleting the app because you have to open a browser window for almost anything anyway but lying about free shipping and then still sneaking in a charge for handling…not shopping here anymore.Summers03Version: 7.7.0

✓ Ok but...Great idea but I lost all my coupons when I turned my phone data off (was coming from Canada to US). That was upsetting! Please fix this glitch. You shouldn't be able to lose coupons in your wallet..Tdp325Version: 1.0

✓ Change countryStill cannot change country for shopping.G GMAVersion: 7.6.0

✓ Old reviews list problems still sameI just read several old comments from 1-2 years ago. I’ve experienced them over the COVID months 2020. I select a category of fabric and each and every time I pick a fabric color/print and want look at another I’m back at the beginning. WASTE OFMY TIME. The other thing about your app is passing it off as an iPad app, NOT. I prefer my iPad (in it’s case with the physical keyboard) horizontal to use it. Your app is LOCKED vertical. Now let’s talk about one of today’s daily ads. Lion brands 1 ball to make a project. Click yarn, click brand, click color & a list of 1/2inch pix comes up with a color name. Click color a “little” larger pic to see the jade, click back to check another color ,we’ll we’re back home. Click click c..........select another color to see how different from the 1st hmmm pic is same as 1st choice ?? But different name I tried another color (looked blackish totally unlike 1st, repeat all the yayayastuff 3rd pic same as first but name corresponded to my 3rd selection. Now if I’m looking for yarn with jade & all the green/blue yarn along with ALL of the colors in the 1ball makes a project pop up as the same color would you gamble on it or shop elsewhere?.Kiku92Version: 6.4.4

✓ Wish you shipped to CanadaI love the stuff this app has! But they don’t ship to Canada 😢.Pokémon realcoollizzyVersion: 6.3.1

✓ Awful AppI have walked away from my computer several times and bought nothing because I was so frustrated with the app and accessing the website on a PC is not any better. It won’t give you a quick preview of the item description. If you click on the item to see more details and then hit “continue shopping” it takes you back to the home page rather than back to where you left off. If you had narrowed a search for a specific group of products you have to re-enter the search terms all over again. When you actually click on something with an intent to purchase you really need to double check what the app put in your cart. I ordered one can of spray adhesive and got 7 cans shipped to me. I took them back to the store and they would only give me store credit which the app apparently doesn’t recognize. When you call customer service regarding an issue with a refund, they give you a long recorded diatribe and then hang up on you or ask you to leave a message and don’t return your call. I have been a loyal Joann customer for decades. The sales have always been great but this new level of inattention to customer service makes me not want to shop at Joann. It takes me no less than two hours to struggle with the app to place a moderate sized order..Touch Hocky Champ!Version: 5.1.4

✓ Worst app ever!!I have been a JoAnn shopper for decades and started utilizing the app in the last couple of years. I have placed orders, had them confirmed and received an email the next day that the full order had been cancelled as unavailable ( all of the items). I search again and everything shows as available!!! There have been too many instances to document. I wish there was someone else to buy from carrying the things I use. Today I am most frustrated with my attempt to purchase online for pickup. I have 18 items in my cart that all show as available in the store. I went to checkout and confirmed payment. I hit the review button and everything in my cart disappeared. I go back to try to add the items again and the cart populated with 18 items, I try to purchase and it goes back to zero! So now, not only am I not able to purchase, but I can’t do anything with the cart. I wait an hour and try again, same thing. For a business with stores Nationwide, it would be nice if it had a functional website. I can’t count the number of hours I’ve spent trying to nurse an order out of it. Worst website/app I have ever used!.Fun mom 5Version: 7.0.7

✓ Online Ordering Needs WorkI loved using this app to check what was in stock at the store which was great, but today I tried the online ordering through the app and it was horrible. I placed the order today to be shipped to my house. I then check my email to get notifications that many of the items I ordered are out of stock. Then I got emails saying my order was ready for pick up in Texas and another email saying Utah. I’m very frustrated because I can’t cancel the order. I did not place the order for store pick up I placed it to be shipped. I also have my store set and live no where near either states. I’m very frustrated and disappointed with the unfulfilled order. Update I called customer service they can’t cancel my order, they are charging me double of what I paid, and are not helping what so ever. Quite frankly they were not the nicest and provided me with no solution besides waiting 3-5 days to potentially be refund the double charge. I am so frustrated because I simply wanted these items shipped to my house. They are showing up in 3 different states ready for pick up..DfsrVersion: 7.0.6

✓ This app is a complete disappointment and frustrationStill even more disappointed. I’m adding to my previous review. Although I don’t know why... No one even bothers to respond to these reviews! It is really rare that I’ve seen a response from someone who addresses an issue. I was hoping for help to address my problem. Don’t bother with this glitchy app. I’m super sad because I love the store and I live 40 min to the closest one. I was hoping to be able to buy from as well as use coupons from their app. What a complete disappointment. Previous review from October 2020: All kinds of bugs. Even after being updated in a timely manner. I already have an account, but this app wouldn't let me use my current account. I was in a loop of not working pages over and over again to try and complete the process. So, I figured I would just create a new account. Same. Stupid. Problem. Endless loop of continual pages that don’t complete the process or crash the app. I really like to shop Joann’s and would rather use the phone coupons. I guess that’s not an option for me. I have a current phone and keep it updated in a timely manner. I am super disappointed in this app. The main reason I wanted to use it is for the coupons. I live a far distance from the actual store and a lot of times my coupons expire before I can get there. Which is why I thought the app would be a great thing for me. Guess not..SFDWVersion: 7.0.3

✓ App has potential...frustrating in current formThis app has the potential to be a real winner of a sales and marketing tool for Joann. However right now it is so frustrating to use it could (is?) actually be driving customers away. Hook your app developer up with an actual crafter! It's hard to program if you don't understand the subject. Get some beta testers who can work with you. Links for store locations, coupons, latest offers, weekly ad, and SHOPPING, go on that home page. NOT tutorials. A news app returns you to the main menu each time--so does your app. Your users want to look at other items in the same category. While I'm in the store I might want to know if you actually sell the item I can't locate. On the other hand, maybe I don't have a local store. Crafters are a creative and spontaneous group...they are going to head to your store to grab supplies, as a first choice the minute that ah-ha hits them. Online shopping is a good second choice if there is no Joann's available or your local store doesn't stock what they need. Use your analytics--if customers in an area are ordering stuff not stocked in the local store, use that to customize what that location offers. Tutorials will not generate business if the app doesn't work properly to begin with. Keep in mind the size of screen a typical phone has. Get the basics working first..Quiet RightVersion: 5.1.3

✓ Item availabilityI enjoy the app and frequently use it to compare prices between Joann’s, Michael’s and Hobby Lobby. Out of the 3 apps, the frustrating aspect of the Joann’s app vs. the other 2 store apps I utilize is that the stock shown available at my local Joann’s via the app, has NEVER, not even once, been accurate. I’ve gotten use to the inconvenience and have tried to call my local store with the item numbers of the items I’m looking for but I’ve also stopped doing that now; after having experienced 2 rude phone conversations when I was attempting to see if the items were available in store. I was told by an evening store manager that the app doesn’t update as items are sold in store and does not reflect what is actually available. I recommend removing that feature since it doesn’t work as intended. Thank you. Amanda.Mandypb445Version: 6.4.0

✓ Shopping on this app is a nightmareI shop at Joann’s frequently, it’s my go to crafting store. But oh boy, both the app and website are borderline unusable. The app crashes approximately every 5-10 minutes, if not more. It’s also unbelievably slow. I have attempted to check out this one order 3 times now and every time it has either crashed, said there was an error in their system, or that I have to restart the check out process for “security reasons”. This last time, it also completely deleted everything in my cart. I am buying THREE items and it has taken 30 minutes just to get them in my cart and try to check out and now I have to restart the process. Since I can’t shop in store these days, I legitimately dread buying anything from Joann’s with the knowledge that I will have to fight 1v1 with the app or website to purchase anything. They are actively dissuading me from giving them my money. Somehow, the app has actually gotten worse and buggier through the last couple of years. Like I said, it’s a nightmare to use and the website is no better..Mx.BondVersion: 7.4.1

✓ It’s OKI got this app because I thought it might be easier to always be signed in. There’s a few things I don’t like about it: #1 Ever since the new update, it won’t let me open my cart. It just goes into a loading screen that never ends. #2 Sometimes searching keywords is really not helpful. I searched “fabric marker” and barely anything came up. Yet while browsing idly, I found what I was looking for. #3 If you’re scrolling on a page and click a separate tab, it entirely resets you. So all that scrolling? Guess what, you have to do it ALL OVER AGAIN to get back to where you were! This is really something I think could be helped if there were separate pages and page number. Then you’ll know where you were and it’ll be less of a hassle. Half the time, I just give up on what I’m looking for because it reset me and I don’t want to press the ‘see more’ button twenty times to find it again. For context, I have a fully updated iPhone that’s almost brand new, WiFi, plenty of gb space, and have tried closing the app, restarting my phone, closing everything and opening the app back up but nope- the annoying issues remain. The most annoying at the moment is that I cannot see my cart..EmilyStudent18Version: 7.1.4

✓ Misleading stock numbersI have been having a particularly hard time trying to find a certain color of yarn to finish a project. I saw there were 3 balls in stock at a particular store. I drove 45 minutes out of my way to come to this store. I arrive and I can’t find the specific color I’m looking for. I bring up the app and sure enough it says there are still 3 balls of that color yarn in stock. I find an employee only to have them tell me that those numbers aren’t correct and they take 24-48 hours to update. Why even have this feature in the app if it’s not always updated?! Also what would have happened if I bought online to pick up in the store? Would no one have known this actually wasn’t in stock until an employee went to put the order together? Also, many stores don’t carry this color so my only option is to order online, which the shopping is $7.99 for a ball of yarn that’s roughly $5.....and there’s no option to have it shipped to the store. And the only online coupon is for free shipping with an order of $75 or more.... This is a poor excuse for an app. With the technology available to us now there’s no reason why the in stock numbers aren’t updated in real time! If this can’t be accomplished then don’t even bother with this feature. Thank you for wasting my time..KlcrochetVersion: 6.3.2

✓ Checkout and Cart are GlitchyBrowsing on the app works just fine although I have noticed discrepancies in inventory for stores on the app vs the website (some items will come up as not available at all near me but the app will say there are some available for pick up in the store). Coupon codes do not always work 100% in the app even if you meet criteria it still might give you a message saying that it doesn’t work (ex: 20% off in store pick up and even when all the items are available for in store pick up it doesn’t apply the discount). The biggest gripe I have with the app at the moment is the fact that even though I am signed in already when I go to checkout it still asks me to sign in or continue as a guest. This would be fine if I could just sign into my account but after entering my credentials and pressing continue it just loops on a loading screen and never continues. The only way I could check out was as a guest and I really don’t want to have to do that every time..KeikipuVersion: 6.0.8

✓ Pretty seamless except searching is a headacheI love being able to place orders from the app and search all the available fabrics. The search feature is a nightmare though; I apply filters to only see search results available at my local store and every result says “out of stock” at local store, but is available to ship. I’m trying to search for fabrics I can get immediately without paying and waiting for shipping (especially because so many have a 2 yard minimum to ship and I rarely need that much at a time); it’s so frustrating. Why have a filter feature if it doesn’t filter results at all? I would like to utilize the curbside option more often but if I have to constantly comb through results that aren’t actually available for curbside, it nearly defeats the convenience if it..GrneydmdgtVersion: 7.2.9

✓ Terrible experienceWas told to download the app at my local store. But the app didn’t work right away. Then the next time I was in the store I scanned it to start the smiles program. A few days later I got an email saying I had $5 to spend from my smiles program. The next time I tried to use it the coupons wouldn’t load. I showed the broken app to the clerk and she honored the coupon that wouldn’t appear. Today the coupons wouldn’t load again. The clerk told me to uninstall the app and reinstall. Which I did. And it told me to wait several days for the smiles. So no coupons. But I remembered my email saying I had $5 from the smiles program. But when the clerk scanned my phone it wouldn’t take the $5. I’m sure it’s because the clerk told me to uninstall the program and the app was still trying build my smiles program. The clerk didn’t know why it wouldn’t work. She told the app was supped to be available right away. Well I’ve uninstalled it. No smiles here..Sebec907Version: 6.1.7

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