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Disney World Lines (TP) App Complaints & User Negative Comments 2024
Disney World Lines (TP) app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Disney World Lines (TP)? Can you share your negative thoughts about disney world lines (tp)?
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Disney World Lines (TP) for Negative User Reviews
✓ Plan is great, but not the appI am happy with my purchase of the yearly plan, but the app is not fully functional. There is a spot to tap for Dining where you should be able to see the menus and it does work for some restaurants, but not all of them. I contacted the company a couple of weeks ago and they said they’re working on it, but I feel a bit deceived, as I feel like the app is only half baked. The plans work well on my computer, but this review is for the app itself..Version: 2.0.19
✓ Wait until things return to normal at the parks to use this app!During normal times this is the best app ever for touring anything related to Walt Disney World! We used touring plans for well over a decade, every other year, going to Disney World. So we turned to it again this year(July 2021). Epic fail!!! It’s as if the developers and researchers didn’t do anything to update their app or software or algorithms to handle the lack of fast passes and ride closures as well as increased crowds. The crowd levels were way off as were the wait times! And on one day none of the official wait times were showing in the app. We had to turn to the crummy Disney app. All of our touring plans were a waste of time. We abandoned this app at each of the parks and instead turned to the Undercover Tourist app. They have a one day park plan for each of the parks accounting for all of the changes. They also have the updated Disney wait times. It’s not as full featured (no estimated wait times) but it was a better alternative in this case. When things return to normal and when we return to Disney World in a few years, hopefully the developers will have gotten their algorithms back in order. Until then don’t spend much time on this app..Version: 2.0.13
✓ Wildly inaccurateThe crowd level estimations are extremely inaccurate. We were in Hollywood Studios on a day that was estimated to be a 4, and the crowds were very large. Normally I’d just chalk it up to the fact that, even though a 4 feels crowded to me, it’s nothing compared to a 10 just because I’m not in the parks every day. But we went back the the next day and the crowds were estimated to be an 8 and it was the exact same crowdedness as the day before! This happened several times during our trip. One day in Animal Kingdom, the line for Flights of Passage got up to 130 minutes, but this app estimated the crowd level at a 2 out of a 10. And walking around the park was horrible, it was shoulder-to-shoulder. I could understand if it was this inaccurate infrequently, but the app got it VERY wrong literally every day we were there..Version: 2.0.17
✓ Lots and lots of bugs on iPadsI’m trying to make a plan for a few hours now, but the bugs are KILLING ME All of the scroll wheels are 1 tick off. ALL,OF THEM The meal planning/scheduling screen has overlapping fields such that you cannot select the duration of your meal and therefore you cannot optimize. The biggest issue is that my set end time is STUCK on 6pm. I partly think this is the case because I’m scheduling on dates without published park hours but I feel the app should be able to work through that. Beyond that this app is great but it needs pictures and summaries of what each attraction is, what each restaurant is, and a small mini map, showing where each attraction is. Also, in the final steps I would love to see an interactive map showing my route that I can click on the stops, get info on the stop including a picture of 360 deg picture would be great Update: 2 years later, not a flipping thing has changed. The app is hot garbage. STEAMING PILE OF USELESSNESS.Version: 2.0.18
✓ Crowd predictions are never accurate!!I have used this several trips in both WDW and Disneyland. They have never been correct or useful. Booking a trip months out means nothing when the day you arrive what was supposed to be a 3 day suddenly changes to a 5. Or like with Disneyland they failed to take into account a school holiday which means the 1 we were promised became closer to an 8! How do you not know what school holidays are happening in the city the park is located in?? I have paid for this service the last time. This week was supposed to be quiet in WDW with the crowd calendar even showing a 1 in Animal Kingdom today which we just left and was definitely NOT a 1. It more like a hard 9. Granted there are good things about the website and app but for me the most important parts which are the crowds and plans are not worth the price. Make it free and I’ll happily try it again..Version: 1.9.9
✓ App is pretty primitiveThis needs a lot more work and not really worth the effort!.Version: 1.6
✓ Has the potential to be great!This app does work and will save you a lot of time with a subscription to touring plans. This said I have noticed a lot of user issues. Most notably it relies on honest user feedback for the information it gives you. People trying to 'beat the system' and reduce their own wait times constantly post that headliner attractions are closed when they are clearly open. This user abuse takes away any useful information and leaves you guessing..Version: 1.9.8
✓ Outdated..There’s several mentions of “fast pass”. There’s no way to add Disney Springs to your plans. Editing and adding is a pain. Not straight forward. The concept is amazing. But the execution needs work..Version: 2.0.18
✓ Ok, but needs some additionsFor a first time Disney goer I thought this would be excellent. I was super frustrated outer first day out as a result of some lacking features. First, I need to know what area things are in, otherwise it’s next to impossible to find it on a map, especially with sometimes abbreviated names. Second, it would be helpful to have a walking directions interactive map so I know which way to walk to get to my destination, think mapquest style. Third, I’d really appreciate a map integrated to the app showing my destination. I know this was available pre trip on the website, but it’s more beneficial on the app. Also, don’t waste time printing the list before you go because it’ll change based on you’re stops and timing. I did find the timing mostly accurate, with the exception of something being closed..Version: 1.9.9
✓ The App is disappointingThe desktop version is useful but I found the app to be horrible. While in the park, the app is useless when our plans changed. For example, we decided to skip the parade and get something to eat and after eating we saw a nearby ride with a short wait time (found it on the Disney app). The app kept the parade on our schedule even after the parade time had passed and I tried to optimize the plan but the parade remained on the plan. Additionally when trying to add an activity to the plan, it adds to the bottom of the list and you have to keep pressing the “move up” bottom. Also the crowd estimator was off. The app said Monday would be a crowd level of 5 and Wednesday would be a crowd level of 3 and we found the crowds to be much heavier on Wednesday than Monday. Overall the desktop version is helpful for planning but the app is not good if you have to deviate from the original plan..Version: 1.9.9
✓ Missed out!!Your predicted wait times were grossly inaccurate a 20 minute prediction turned into a 120 minute reality, shame on me for trusting junk science.Version: 1.9.8
✓ No compatible with iPhone X or aboveThe app doesn’t work properly in IPhone X or above. The home button (swipe line) sits above the bottom row of icons so you can’t press them. Update: there is now an IPhone XS and XR and yet still no update to make this app compatible.Version: 1.9.9
✓ I don't understand all the great reviewsThe app is supposed to help you plan which is the best time to go to the parks but how many people writing these great reviews looking at the accuracy of their predictions. When you look at the ten day prediction and scroll down you can find a tab that takes you to their actual website. They actually post what the predicted and what the actual crowds were. Much of the time, the crowds were significantly higher than what they predicted. You can't access this information unless you pay for the yearly fee. I've used this app several times to plan my visits but it's been more crowded than they predicted every time. I don't mean by my perceptions but when you look the next day to see their reported comparisons they were usually off. Just went to EPCOT yesterday. The predicted a 3, it was actually a 5. Just goes to show there are too many variables that are not predictable and their accuracy in predicting crowds is off to much to justify paying their annual fee. I guess you can use it to determine that when kids are out of school, the parks are busier. But I'm certain most people can figure that out on their own without an app..Version: 1.9.8
✓ Great when tempered with common sense and checking actual park scheduleIn theory, this works well. Most of the time. It also does random crazy things like tell you you can use a fast pass an hour before or 20 minutes after the time of your FP. Spoiler alert: you can’t! Don’t ask me how I know. :( It also made us miss the character greeting with the very character my little girl had been dressed up as and waiting to see, because the app apparently doesn’t tap into real-time schedule data from the WDW website, which we sadly found out had said our desired character greeting was scheduled to close five minutes before this app told us to go. So sad and frustrating. Lesson learnt: check the official WDW website for schedule information; DO NOT RELY ON THIS APP FOR ATTRACTION SCHEDULES! With those caveats, I will continue to use this app but never blindly rely on it as my sole insight into my planning..Version: 1.9.9
✓ Way off on wait timesWe went to Magic Kingdom on consecutive days that were both predicted to be 10 out of 10 crowd level days. Made touring plans that started at park opening at 8am, through about lunch time. Wait times were consistently much higher in reality than were predicted. We got through maybe a quarter of what we had planned. The Disney posted wait times were if anything more accurate than the touring plans real time data. The suggestions were really poor as well. Following the optimized plan, we wasted precious time early in the morning on attractions that never reached stratospheric wait times. For example, the optimized plan has us visit tinker bell in the town square first thing, but the wait for that later in the morning wasn’t as great as the wait for the attractions we were supposed to visit late morning. The second day I completely ditched the touring plan and we got a lot more done in the first 2 hours before the parks got really busy..Version: 1.9.8
✓ Can’t use thisI downloaded the app, tried to set up an account and got the same message four times. ‘There was a problem’. Not much help. What was the problem?.Version: 2.0.18
✓ WasteNot even close. Complete waste of money and time..Version: 1.9.8
✓ Useless without paying for it!The other reviews are clearly written by the app owners. Basically it doesn't work properly unless you pay $10 a year for it..Version: 1.9.8
✓ Free app that requires a paid subscriptionDon't waste your time on this one!.Version: 1.5
✓ Not worth the money anymoreThis app used to be really good but unfortunately it is no longer accurate from my experience and it did not accept my dinner times and was bugged for rest times. Disneys wait times were much closer to accurate times. For the 2 days I used this app, we had to double all the times it predicted. It was much better in the past. I have purchased it 4 times over the years. Was happy with it in the past but no longer. I sent a message regarding my concerns and was told someone would contact me but with 2 days left to our vacation no one responded yet. Not worth the cost !.Version: 2.0.21
✓ Good for planningOverall this app and associated website were helpful in planning our trip. In the future I think I would use this app for the itinerary part of the planning, but take the crowd levels and expected wait times with a grain of salt. Unfortunately I think the projected park crowd level was way off for our trip (listing some as a 2 or 3 to see it actually end up being a 6). This in turn ended up making the projected wait times way off (character spot in Epcot projected at a 5 min wait ended up having a posted wait time of 50min and crowd inside to correspond). Even with the crowd/wait time issues the itinerary part was very useful to keep track of what we wanted to do next. My advice would be to not feel like you have to do your itinerary exactly as planned, and to adjust based on wait times (cross check in the actual Disney app) I would also like to see more of the character meet and greets included as options to pick as steps so they show in the itinerary (ie the ones without fastpass lines/wait times). I also did experience some glitchiness when trying to record wait times..Version: 1.9.8
✓ Damagingly inaccurateWe used this app for our Disney and Universal week 3-4-19 to 3-8-19. It is well laid out, easy to use, and got very good ratings so we confidently expected it would be a great help in planning our days so we could best enjoy the big rides we love. Unfortunately the information on crowd size and wait times was not only inaccurate it was misleading and steered us wrong time and time again. We’ve been to the parks during low crowd times, so when Universal was predicted to have a 2/10 Tuesday, we changed our plans to attend then — but it was VERY crowded, very difficult to even walk through the streets, and all the wait times for the popular rides were at least 30 to 60 minutes longer than reported. It was even worse during our days at all the Disney parks — crowd sizes were much larger than predicted and wait times were always 40 to 95 minutes longer than reported on the app. We wasted most of our days in lines, riding only 3 or 4 attractions, partly due to the misleading information presented here. The apps we’ve used previously were much more accurate. Save yourself the money and the frustration— choose a different app..Version: 1.9.9
✓ Clunky and slowMy review refers to the app itself rather than the quality of information presented. It's very slow, it's very clunky with a very poor and outdated user interface. For the price, I expected something a lot more performant. It's very tedious to use when creating your own plans. I suppose it's just about useable as purely a reference, but try to customise the plans and you're in for a long frustrating time..Version: 1.9.8
✓ Great, but where is the map???!!I love playing out different scenarios and getting the optimizations. But the ESSENTIAL feature IMO, of seeing the resulting map for the plan is not available! Right where you need it: in the app on your phone, in the park. Having to print it and bring it from home kind of defeats the purpose 0f having an app..Version: 2.0.20
✓ Good software but you need to update crowd calendarI have used this software multiple times with generally good luck at Disneyland. However this is my second time using it at Disney World in mid to late January and early February and the crowd calendar and wait times are simply inaccurate. It is just so much busier than you are listing and the wait times are too low. We have arrived at exactly the time our plan says only to face wait times double what is on the plan, even first thing in the morning. This throws the whole plan out and you have to skip a number of things. The crowds are way heavier than you are predicting. I appreciate this software and wouldn’t go to Disney without a plan but it needs to be updated..Version: 1.9.9
✓ FrustratedI really wanted to like it. But this app severely underestimated line wait times (by half in many cases). I’m, as I write this, in a line that the app said would be 35 mins and I’ve been in it an hour with no end in sight. It is still early today but had the same experience a few days ago in MK. I followed the plan exactly. My suggestion to the creators is that it would be better overestimate than to underestimate line times. I would not have gotten in this line if i thought the wait would be 1.5 hours. But now I’ve been in it an hour I am stuck. I’d say getting the app is fine but build in “breaks” after every ride when creating you plan. 5-10 min breaks for unpopular rides and 20-30 min breaks for popular rides. If you move faster just delete the breaks and add in a meet and greet or shopping or quick ride..Version: 1.9.8
✓ Okay but not greatKnowing from prior experience how overwhelming planning a Disney trip is, I originally wanted to work with a Disney travel agent for our first trip with our 1yo and his 3yo friend, but alas we were too late in calling the agents (3 months). So I have spent days going through online sites and various apps. I bought the premium plan for this app. Overall I think the app is okay. The plans are doable. My biggest issue is that the user interface is not very friendly. Also it would be nice to have a one stop shop including food options, tour options, and special events like the flower and garden festival. I haven’t found my one stop shop app or website, I ended up manually making our plan using Apple numbers. I used a number of books including Birnbaum’s guide and the 2018 Walt Disney World Dining guide. I have tables for all of our travel reservations and a table for each day at the park. I might enter them into touring plan app just to create a map..Version: 1.9.8
✓ Too unreliable to properly useI've tried using this app over the last week and while with some rides it's close to accurate for wait times, too often I've found it saying a wait is below 10 minutes while I'm standing in a queue posting 30+ minutes. Also it's annoying having to often go back to the start to get to your plans if you want to briefly check something else and the the park levels have been way under compared to what we actually experience on the ground. All in it gives a good idea of what's possible but isn't accurate enough to be realistic. Image only use I can see is as a rough guide and then check the parks own apps on the way around for real wait times..Version: 1.9.8
✓ Not really worth upgrade for 1 dayWe went to a Disney park for one day (AK). If I had it to do again I would not pay for the upgrade for this app, especially if you go during a slow time, as we did (mid Dec). The app would not start tracking wait times until the park opened at 9am. We were already in line for Flight of Passage and in our last 15 minutes of wait time before the app started posting times. For the Dinosaur ride we found the posted time to be more accurate than the app’s expected wait time. Having our plan in the app was convenient, but continually had to switch to the Disney app or a paper map to get from place to place. Basically, we didn’t not get our money’s worth from the upgrade, in our situation..Version: 1.9.9
✓ Used to be great.I used touring plans for a previous trip and it was a great help, so I had no problem paying for a subscription this time around. I used the crowd tracker to plan my week. The crowd levels remained the same for months right up until the morning of our first park day after we were already in when I got an alert that there was an update and all of our park days went up several points. The crowds that were supposed to be 1's and 2's were suddenly 4's and 5's. The plans I had so meticulously planned were completely useless. Wait times were ungodly. And so far off on the app it was laughable. Touring plans was estimating lines at 6-10 minutes when in reality they were 30-50 minutes. Every time I re optimized it got worse. I can honestly say that this time around touring plans hurt us a lot more than it helped. Once I finally gave up trying to make it work and just used the Disney apps it starting smoothing out. Bottom line... I will definitely not use touring plans ever again..Version: 1.9.8
🙂 Disney World Lines (TP) Positive Reviews
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