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MetaTrader 5 App Complaints & User Negative Comments 2024
MetaTrader 5 app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using MetaTrader 5? Can you share your negative thoughts about metatrader 5?
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MetaTrader 5 for Negative User Reviews
✓ Mt5 not working on iPhone 13Mt5 charts not loading up.Version: 5.0.4009
✓ Works well only the color themes bother meI've been using metatrader since it was version 3 and I really like the dark default theme it's easy on the eyes and it's very contrasty. With this version even though they have colors you can't really change the entire layout like in the desktop version or the iPhone version. I felt it's important to address this issue because trading at night on the iPad is a disaster. Update I wish the company could add feature like sorting out your live trades into categories. Short term, long term etc... Update. It would be nice to have percent change and amount of margin you’re holding. In $ value as you did with the desktop app.Version: 5.0.2346
✓ Unable to make any adjustmentsModifications to operations positions on my iPhone can be made quite well but I am not still sure if I can adjust trade sizes for open positions there. And I can’t make any modifications on open positions on my iPad. So, I really hope the feature will be included or the issue will be fixed quite soon..Version: 5.0.2565
✓ Objects Disappearing from chartsEveryday all my analysis lines and objects on my charts keep disappearing. After spending a good couple of hours each day analysing and manually drawing lines for trends etc. it’s is incredibly frustrating for them to disappear without warning every day. I have looked to see if there is a way I can save all objects I draw on the charts hit am yet to find a way. Otherwise, app is very easy to use and a good experience..Version: 5.0.1781
✓ AccountI can’t delete my own account useless.Version: 5.0.2941
✓ Little bit confusing but it’s actually good 5/5I like it.Version: 5.0.4009
✓ Don’t use this appMT5 does not verify there brokers at all, there are plenty of scammers who will hide behind MT5 just to look legit but for those without experience will not do research on the brokers themselves and fall into there trap. I’ve personally lost all of my life’s savings because of this mistake and there is no way of contacting MT5 customer support to chase up on the issue to force brokers to withdraw your money..Version: 5.0.2829
✓ New version faultyI just got this new version less than 24hrs ago and it’s trash on my iPhone 12. It’s not showing my indicators on the secondary chart only if I turn my cell sideways then they show up. Using my tools on the main chart it’s acting up as if I want to move the entire screen, and then when I finally get a chance to fix my tools the app closes, when I open back up it doesn’t keeps the memory of what I just did😡. Can’t see all of the numbers anymore of where price is at (if it’s a 8 digit number now I can only see 5-6 digits even if I turn my cell sideways…. Before this new version I never had these issues and I love mt5 so please fix this asap!!!.Version: 5.0.3580
✓ BEWARE OF FRAUDThis app lists fraudulent companies who claim to be brokers. If you choose them and invest your money through them, they will defraud you. There is a security hole in this app where those fraudsters will give you a fake login that only works on the mobile version of MetaTrader 5 and not on the desktop version. They take control of the app and show you charts and account balances that are fake. Therefore, until this app begins to properly vet those who say they are brokers, I think Apple should shut them down because people are losing their life savings on this app. Also, they should know the servers that are connecting to them and be able to provide the locations so that any scam or fraud perpetrated through this app can be traced. USE THIS APP AT YOUR OWN RISK..Version: 5.0.3107
✓ Stop loss or take profit does not appear and 10sec to update chartStop loss and take profit does not appear in the history if trades closed manually. Please make it like MT4 which SL/TP level appeared when trades closed manually under the trade history. Also it takes good 10 seconds for MT5 to update charts from opening the app first unlike MT4 it immediately update the chart as soon as I open the app.Version: 5.0.2266
✓ Scam from dating sitePlease google search Matatrader scam online. Scammer will offer to teach you forex trading to scam money..Version: 5.0.3298
✓ Been scammedPlease help!! I started trading using this app and with the broker “RichnessEmpire”. After a month when I asked for a withdrawal, they stopped replying and today I am not able to contact them ( blocked me from everywhere). If this happened with someone else too, kindly suggest what to do..Version: 5.0.2829
✓ Not native to computer environmentWhile it is clear and useful to some extent, the application is just an adaptation of the iPad version, not utilizing any features of the MacOS capabilities, thus limiting functions and features that are available on the PC version, examples generating a history of your transactions, trailing stop, and others. This application is not for fun item and might be a decision maker to go to other OS.Version: 5.0.4009
✓ CautionThey change your pip spread while you have a trade lock in. I have deleted my account.Version: 5.0.2157
✓ FailureThe app just keeps hanging.Version: 5.0.2658
✓ They let scam broker on the platformI used HeliusCapital as my broker for trading, and thought MetaTrader is a legit platform. However, now the broker disappeared and took all my money. And MetaTrader doesn’t have any support channel..Version: 5.0.3193
✓ Chart freezes for long periods of timeThe chart has froze for the second time for. The first time for over 1 hour and currently for over 30minutes plus. The demo account is fine..Version: 5.0.4009
✓ Great app but real time clock is missingI love this app and strongly recommend but few missing features made me give only three stars. One of them is the missing real-time clock: I have to close the app to check what time is it. At times this becomes real annoying. Another one is the missing overview of all your indicators with set parameters. You have to open each indicator to see your settings of parameters. The overall overview on one screen would be appreciated..Version: 5.0.2941
✓ Vertical freezeThere is a big problem after turning my Iphone 2020se into vertical view. It is not responding but stays frozen then turns off after a couple of minutes and then the phone restarts itself. This problem is staying with me since last year. Any suggestions? Otherwise the app works fine but I would like to ask the developers to review this issue. Regards, Matt.Version: 5.0.2941
✓ Worse updatesBad update version keep loading and nothing happening.Version: 5.0.2565
✓ Scam softwareI was scammed by this software. The whole chart could be controlled by somebody..Version: 5.0.2565
✓ Cant see the priceI use iphone8 but i cant see the price. Please fix it :(.Version: 5.0.3580
✓ Could definitely be betterIt works fine, it just feels as clunky as the desktop version of this app. But I really want this feature: ability to see the dollar value I’m risking. Small things like this make worlds of difference..Version: 5.0.2941
✓ Easy to use but less featuresEasy to use. But should include more features like drawing, long and short position tab, custom indicators..Version: 5.0.4009
✓ Some dealers scams and taxesCareful. There seems to be many dealers on MT5 that require you to pay capital gains taxes to withdrawal your money. Some even blatant enough to take your tax payment money and still not let you withdraw your balance. They just keep pocketing all the money you transfer into the MT5 account balance. Stay away from Indusgold Markets Limited. Indusgold Markets Limited is the dealer that stole my money and requires me to pay capital gains taxes to withdrawal my money. Keep in mind. If you are in the USA all capital gains taxes are to be paid by you personally to our government treasury department and IRS. Do not fall for this scam by this particular dealer..Version: 5.0.3107
✓ Objects keep disappearing no way to contact supportLove the simplicity of the app but objects keep disappearing and no solution or dev contact available, tired of doing analysis over and over again. Also a close all trades button could be useful on app especially for scalpers or fundamental traders.Version: 5.0.3216
✓ SCAM ALERT!!!Fraudsters are able to manipulate this application to make you believe that you are trading real money on their behalf but this is nothing more than a demo account made to look real with imaginary funds. They use this method to entice you into creating your own account which they get you to send money to them to help setup your own “real” trading account. But it’s all a lie. Everything you see is being controlled by whomever runs the trading server. Your so-called gains are completely imaginary. The money you have sent them, however, is not. As far as I’m concerned, this ability to control what appears to be real to the end-user opens the door wide for potential criminal behaviour. Shame on you Apple for allowing such a flawed application into your ecosystem. I trusted this app because I had assumed you had done your due diligence when checking the app for potential flaws. Because I put my trust you, Apple, I have lost a large portion my life savings. Due to your negligence I believe you are complicit in this criminal behaviour. I implore you to do the right thing and remove this app from the App Store entirely so others don’t have to experience the pain I am feeling right now..Version: 5.0.2759
✓ HiHi.Version: 5.0.2519
✓ BEWAREBe careful using this platform. I downloaded this app and a man off a dating site was teaching me how to trade/ instructing me what to do with my own money I had transferred in. When push came to shove I lost 5000 NZD and was unable to withdraw any of the funds I had supposedly made as they kept asking for a “tax” to withdraw then a “gas fee” of 1200 USD each time..Version: 5.0.3193
✓ Security and other features on mobileThere is no method to secure login of application. Pl enrol touch id for opening application for iOS. There is no trailing stop loss feature on mobile..Version: 5.0.2658
✓ Missing moneyUsed app for trading with Just2trade, tried to transfer money from my trade account to my bank account and the transfer has lost, can’t get $500+ back, just2trade not taking any responsibilities. After a full month of correspondence with just2trade realised that nothing you can do about it. Well managed fraud system..Version: 5.0.3148
✓ Got scammedI usually dont write reviews at all but i got scammed for $5000. From not this app but the people(brokers) using it. I highly suggest to verify your users of you want this to be a reasonable app..Version: 5.0.2941
✓ Please stop working with Rui Win Capital LtdThey are scammers, they have suspended my account and took $57,000 usd.Version: 5.0.3107
✓ Wait.. no multiple charts feature?Still one of the better apps and some improvements seen here but I’ve had to drop it and go back to MT4 because unbelievably they have removed the ability to view multiple charts. I don’t get it! I’m not confident they’re understanding how their users use the app well enough. Please bring back this feature. It’s a basic fundamental that set the ipad version apart from the iphone which isn’t as good because you can only view one chart at a time..Version: 5.0.2658
✓ Hard to recommendComing from cTrader to this, this has very few features and more button presses to do simple things, so it’s not good for scalping the market. It also doesn’t tell you your SL or profit price on that charts, only the pips, which is no use. Need more info on the charts, without taking you to another page to find it. Also, need to be able to pan up and down and use smooth finger pinching without snapping to the grid. The user experience is bad, old and lazy..Version: 5.0.3651
✓ I would love to give this 5 stars but....I have been using MetaTrader 4 for a while and was excited to see the new interface one MT5. I started using it and found out that I could not connect with my broker or most brokers for that matter; which I thought was kind of strange considering that MT4 has that ability. So overall, MT5 has a great idea, I love how you can quick trade right on the charts, so for that reason I just use this as a demo account, but I really wish I could use it with my actual broker with my real money. When that happens, I will gladly edit my review because MetaTrader is a great app!.Version: 5.0.2565
✓ Account LiquidationWonderful software but I’m still here, patiently waiting to withdraw my $4.9 million. I used Victoria Capital as well as MT5 software and U8, so where are you keeping my investment? I became concerned after working with Skype customer service, even before I met their requirements. I highly encourage you to find my money and submit it to me before financial authorities spread more grief. It’s all about results and I made gains with this platform but I’m restricted from withdrawing my money? Very Awkward. Please cut through the red tape and help me get my money. It would be very sad to see authorities completely shut you down over this misunderstanding. Sincerely, Brad Clarke.Version: 5.0.3988
✓ Commissions missing on open trades???Doesn’t show commissions like MT4 on open trades, really annoying when trying to figure out profit margin when having to manually work out what commission is on bunch of trades as a daytrader. Why was it removed?? Desktop app the same. MT4 still seems superior..Version: 5.0.1781
✓ Bugs on chart preferences and Quotes tabI can edit quotes tab to build custom pairs of portfolios, but if it count as switched, it is as if I have never added the pears to trade. It need to be re-edit it each time I switch accounts to trade. This is on iPad and iPhone and does not hold editing settings. This is important for my teaching color coding and organization for students. Hopefully this is fixed due to it taking time to reset all to match formatting of our trading day..Version: 5.0.4009
✓ Very very poorWhen they get you started it seams good as the money goes up quick for the first few weeks, then the start putting the pressure in to give them more and they stop trading until you do, then it’s more money again, if you wasn’t to leave they ignore you for weeks and set up a very dad account so you lose money and you have to try and work out how to withdraw such yourself, and don’t believe them when you say you can withdraw the money at any time you can’t ??.Version: 5.0.2658
✓ ErrorI am writing to you concerning software issues I am having with your programme. I am based here in the UK and I could not seem to find a UK based contact, which has resulted in me having to contact you on the MT5 Pakistan email handle. I have been using MT5 for over a year now and as of a few days ago, the software stopped working and constantly freezes up when I press the meta editor button and I am no longer able to use it. I have tried everything from deleting the software and re-downloading it, I’ve done a factory reset and I even tried switching users to check it wasn’t an issue with my iCloud account (I am using a MacBook). Unfortunately, when speaking to apple, they have now told me that the issue has not got anything to do with my laptop, however, I have been told to get in contact with the app administrators (being yourselves). I am not sure what to with this issue and I hope that you can provide..Version: 5.0.3341
✓ SuggestYour candle are dont have timer.Version: 5.0.4009
✓ Brilliant but...Had this app for a while & has been working amazingly whilst using a demo account to get to grips with things. Although app completely glitched out this morning upon loading & prompted me to make a new demo account but now it keeps saying my mobile number is “Invalid”. Tried 5 alternative phone numbers & various other brokers & every number is invalid. Hopefully this will get fixed ASAP!.Version: 5.0.2658
✓ Somethings got removed.I love the new layout of the app, being able to drag take profit and stop loss instead of manually putting it in. However, the biggest downfall for this version is not being able to move price (last data candle) to the middle of the screen giving enough space to the right to move analysis over. If that can be added in a new version then this would be the perfect version..Version: 5.0.2941
✓ SCAM!!! SCAM!!!! SCAM!!!!Please do not proceed with this app they have fake brokers and make it looks good and let you win and win as long as you keep the investment coming you will have no access to the profits i have lost 5k in a few days and once's they knew I wasn’t going to invest anymore they wanted me to do the market and they are in control of the market when i was giving in they stole everything . Its was a great scan they make it easy for you to win 1000 in 5 min and when i was trying to pull my profit our to pay my self they have complete control over this account and wasnt letting the funds proceed.Version: 5.0.3400
✓ Fake broker scammersHi everyone please read it carefully and slowly because it’s very important for you to save your money and life, at first i meet with a girl on social media and her name is Janice she is from Singapore as she told me and she started force me to invest money on MetaTrader5 and she told me to join the broker name”” HeHuan”” which is totally fake and scammers please don’t join this broker. The only problem is you have to have a broker, you should be able to trade without a broken because you can not trust a broker as a lot of the brokers are run by scammers and you cannot get your money out. MT5 does not verify there brokers at all, there are plenty of scammers who will hide behind MT5 just to look legit but for those without experience will not do research on the brokers themselves and fall into there trap. I've personally lost all of my life's savings because of this mistake and there is no way of contacting MT5 customer support to chase up on the issue to force brokers to withdraw your money. Please please it’s my request to new customers that first search the broker in Google after that start using the app. I don’t want anyone else lose there money as I did, please make sure first then start trading.Version: 5.0.3400
✓ Scam Alert Grandva Capital LLCApp seems to be legit, but there are tons of scams linked to social network apps and meta trader. I was contacted by someone on what’s app saying that there was a new group with a “Professor Jonathan”running the show. Some of the group members said they knew him. When I contacted them none of them had proof. The picture on the profile did not match the person speaking. “Professor Jonathan” would come and post on the group chat and give “knowledge” and trade signals. BTCUSD is what was being bought and sold. Everyone who was posting was a fake. I only found 2 out of the 15 people that I messaged who were real people. I even found the name and address of the person link to the LLC. We’ll see what happens next..Version: 5.0.3651
✓ Multiple chartsIs anyone aware if we can open multiple charts on iOS Mt5 ?.Version: 5.0.3988
🙂 MetaTrader 5 Positive Reviews
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