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Citrix Secure Hub App Complaints & User Negative Comments 2024
Citrix Secure Hub app received 128 complaints, negative comments and reviews by users. Have you ever had a bad experience using Citrix Secure Hub? Can you share your negative thoughts about citrix secure hub?
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Citrix Secure Hub for Negative User Reviews
✓ If I could give it zero stars I wouldComplete garbage. Most unreliable, non-user friendly, frustrating way to get email..Version: 10.4.0.21
✓ Garbage app! Amazing sales team?I’m writing this review with so much anger. All the “secure” apps require authentication through this “secure hub”. What kind of user experience is this considering it’s already 2020 when most apps could stay logged in permanently. While this app would ask for a re-login every so often. And it takes such a looooooooooong time to get connected. Recently it started to act more dysfunctional. “Secure Mail” would pop a message when you open it saying the app has been removed and I have to delete the app. “Secure Hub”, in the mean time, is completely logged out as if it was never configured before. For your reference of how frequent this is, it has happened 3 times last week alone. And the configuration process would also fail most of the time or take very long to pass to the next stage. Like most users here, this is the corporate email that our firm made us use. I guess the Citrix sales team is just amazing that they can sell this garbage to a corporate. And think about how big of a deal that is! Of course they don’t have to care about our reviews here since they only have to convince the corporate leader to make a huuuuuuge sale! What a garbage.....Version: 20.3.0.8
✓ IOS 14.5Secure Notes is no longer compatible with iOS 14.6, which returns an error message “Secure Notes needs to be updated. The developer of this app needs to update it to work with this version of iOS”. It had same error with 14.5.Version: 21.5.1.3
✓ Time killerThere is a lengthy process to get this setup at my company. I have to try multiple times if not this stupid app will not let me download my company apps. After all the effort it only works for a few more months then quits. I have start all over again. Very finicky app. Also if you open a secure hub app it open the hub authenticates and goes back to secure mail everytime. This whole authentication is weird and clunky. I blame my company for using such an awful app..Version: 21.4.0.3
✓ CrapAnd once again locked out of this pathetic app.Version: 19.9.0.6
✓ Profile failsCan’t install this app, profile can’t find server. I’m not a computer so all online help has been useless.Version: 20.2.0.6
✓ Cannot beat a proper VPNUsing a VPN it takes 1-2 seconds to start it and you can configure it in ondemand mode. With this it take over 10 seconds and you are forced to use a limited set of apps. Cannot see any valid selling point..Version: 9.0.1.23
✓ GodawfulSame things as other reviews— continually asks for password and says I “may need to contact my administrator”. I did not have this issue a year ago, for me it started recently. I don’t believe my company has changed their security settings since then so I would assume it’s the app. Shockingly terrible..Version: 19.2.0.15
✓ Save your team a headache - AVOID AT COSTThis is the most buggy useless work software money can be burnt with. For the love of god, discontinue this awful piece of software.Version: 21.10.2.2
✓ Almost unusable for meJust the process to install and sync with my desktop email was an ordeal. I couldn’t get past the profile download. After 3 deletes and reinstalls I finally got to the credential verification. But the system wouldn’t recognize my credentials. What it did do was somehow lock me out of my desktop system. I had to create a new password, delete, and reinstall a 4th time. I’m in now but from the looks of other users, I won’t hold my breath for continued problem free usage..Version: 10.8.20.1
✓ This is trashThis sucks.Version: 18.11.0.6
✓ Poorly designedConstantly forces you to authenticate for no reason. Associated apps randomly stop working until you go and authenticated. Over and over and over again. You’d think the integration with FaceID would minimize this need for constant reauthentication but it does not..Version: 18.10.5.3
✓ Not good at allIt is extremely annoying to use it. Every week or other week take about 45 min to one hour of my time to reinstall it and install updates. I do not know why are we obliged to use this nonsense.Version: 10.7.20.4
✓ Worxmail does push notifications on iPhone6Please fix it to get 5 stars.Version: 10.0.3.83
✓ Worst app ever, but forced to use itMy company forces me to use this app for email on my phone or else I wouldn’t touch this thing with a 10 foot pole. I rarely get push notifications for emails, which means I have to open the app regularly throughout the day to refresh my inbox. App lags and the unread messages total is never accurately reflected on the home screen icon. Also, they still need to update the app to fit the iPhone X screen size..Version: 10.7.0.6
✓ UselessHas been "updating" for the last three weeks so unable to use it and also unable to delete it..Version: 10.3.5.127
✓ Not the best appNot the best app I've ever seen.Version: 10.4.10.12
✓ Nothing but problemsI have nothing but problems with Citrix. First, it won’t download. This has happened every time I’ve had to install this useless app. I only use it because I have to for work. It’s awful. If I can get it to download, it won’t download any of the Citrix options (mail, etc) or they won’t work. It’s horrible and the worst part is I’m forced to use it. It makes me want to find a new job where they actually invest money in decent applications..Version: 18.11.0.6
✓ Terrible applicationI have used various mobile email apps in the past and this is by far the worst! Super quirky. Ive had to remove and reinstall on numerous occasions. It also fails to notify me of new emails and leaves a notification of an unopened email regularly after the email is read or deleted. These problems are ongoing and never get better!.Version: 20.12.0.1
✓ Awful experienceI think I have to type my passwords about 17 times per day into this thing, so yes it’s definitely secure. I’m actually a little surprised I didn’t have to type a password to write this review..Version: 19.7.5.3
✓ MrAwfully slow. Cisco shame. Hardly Worx.Version: 10.3.1.177
✓ Worx? No, doesn't workThe mail and web apps we are forced to use at my company designed on this Citrix Worx are incredibly poor. Lobby your colony against using these productivity killing apps. Without the rich functionality of Apple's built in applications, or using Microsoft's new Office applications, corporates are wasting their money and annoying their employees with systems like this..Version: 10.0.8.14
✓ Senior Account AnalystMy employer provided me with an iPhone 11 awesome phone and required me to change to this horrible app at the same time. I am a user less than three months, and I am on my third go around with the app closing, not opening emails, calendar and notes disappearing, and having to delete and reinstall the app. I pray my employer changes secure apps soon..Version: 20.2.0.6
✓ 🙁I must use this app because it’s mandatory at work but the user experience is terrible. The app is *so* slow. Updates are painful. Citrix: allow your devs, UX designers and software engineers to go back to the drawing board and let them work free from the classic corporate limitations these teams of professionals are subject to. Get it done, for real..Version: 10.8.10.4
✓ AwfulBug ridden, eats battery and will not update intuitively..Version: 9.0.1.23
✓ Too badIt is constantly asking me to update the app and when I accept to update it turns out that it is already updated but it keep giving me the same message and still keep not working..Version: 10.7.0.6
✓ Do not down loadThis app is stupidDO NOT DOWNLOAD.Version: 8.6.1.210
✓ AwfulUseless Counter intuitive Falls over regularly Work makes me use it.Version: 10.3.6.19
✓ Worst app I have ever usedIf I could give this app zero stars I would. Constant authorisations which then go round in circles. My record so far is having to input my password 9 times before I could get in to mail. Appalling!.Version: 19.2.0.15
✓ App no working anymore?$&@$&.Version: 10.3.0.160
✓ Not workingGiven then App does not ask for any user credentials renders it useless as you can't login to work application..Version: 9.0.0.357
✓ Totally not functioningNo matter what Worx app I tried to start, I always end up with the below message: Your app will become active again once Worx home starts. Click ok, the message came back again. Nothing I can do with it now..Version: 10.3.0.160
✓ Quite possibly the worst app I have used.My company requires us to use Citrix Secure Hub with Worx Mail and Worx Web. Every week or so I have to "Authorize" the app which includes extra sign-in steps. This is good for security so I don't mind doing it...except that about every other cycle, it exceeds the allotted time and times out. This also wouldn't be so bad, but when I attempt the sign-in process again, I get a message saying "the app has been removed from your device." No prior notification, no warning, no explanation. Seeing this, I realize I'm in for a 20 - 30 minute wrestling match-- re-downloading the app and various profiles, installing the app, enrolling my phone, then downloading and installing the email and web apps and re-setting all my preferences (signature, sync period, etc.). So the apps work OK for a week or two, and then they conk out again with no notification. And the whole distressing cycle continues. I could go on about variations on this theme, but I'm sure you get the picture....Version: 10.7.0.6
✓ Not functioning!!! Wasting time !Not functioning!!.Version: 10.7.0.6
✓ Latest Version doesn't workIt would be nice to be able to sync mail history further back then a month..Version: 10.2.0.83
✓ GarbageUsed by people who are forced to use it, written by people who don’t care and don’t have to compete, chosen by senior management on cost consideration alone. The result is a steaming pile of garbage..Version: 21.1.0.5
✓ Apple watchA neat little programme. Only problem I've identified is unpredictable notifications -- there's no way of telling when it is working and when it has stopped. Apple watch integration would also be helpful..Version: 10.0.8.14
✓ Alpha software at bestWorx and the entire suite is alpha software at best. I appreciate the amount of releases they're doing to fix the user experience however it is far from production ready. Citrix should be ashamed for charging the amount they do for this..Version: 9.0.1.23
✓ UnreliableUnreliable slow crashes.Version: 10.4.0.21
✓ Forever reinstallingClunky app which requires several other apps to be installed, the Hub doesn’t really seem to do anything. Constantly asking for passwords, often having to type in multiple times before it works. Often also comes up with “Connection timed out” errors, requesting me to connect back to the Hub (when I was already logging into the Hub). The only fix for this is to reinstall which means you lose all of your settings/email signature if you have one. I really wish I didn’t have to use this software but I have to for work!.Version: 18.10.0.1
✓ Bring back my blackberryThis thing is absolutely atrocious. It stops working minimum once/twice a week. Give me a blackberry any day. Awful..Version: 10.8.65.5
✓ Keeps randomly installing on my tabletI do not recommend should be rated -5.0.Version: 22.7.0.3
✓ Most stupid process to set it up with usersImagine that you need to go through all these profiles installation over the phone support. It’s not easy. Especially for the user, when they are setting up the secure hub, the profile installation is the most annoying. They need to go back and forth for settings and safari to get through the profiles set up. It’s so hard for users who do not know how to jump back and forth between apps/pages. Citrix and apple should work more closely to skip these annoying process for business. If this is a really truly “business”app, not just selling this app to the big company and telling them how secure this is. It’s totally not user friendly setup. And it’s not easy for remote site users to set it up if the IT support is not on site. You could have developed this app better. If I can give 0 star for this app, I would totally do it..Version: 20.3.0.8
✓ Pure warmed over garbageI’d give this zero stars if I could. Pain to use, rarely works and does stuff like installing an app and telling you it’s still installing, even after it has been installed. Only reason I use this is being forced to by my company. A root canal would be more pleasant....Version: 19.2.0.15
✓ CrapAvoid if you can. I’m forced to use it for work purposes. It doesn’t integrate with phone contacts or calendar. Would be so much easier just to VPN into our network and use the office 365 system we use on our laptops..Version: 10.8.55.5
✓ TerribleAbsolutely terrible especially since the latest update. Half the time I see I have new email but they won't load even after logging out and back in..Version: 10.3.1.177
✓ TerribleAwful app. Every time it updates it stops working for my company so now I can’t even use it to check emails on the go..Version: 10.8.57.2
✓ State of the art BAD WORKMANSHIPIn the middle of working the session expires - just the basics of app design doesn’t seem to work! Also every time session expires it does not recognize touch screen login and have to retype the password. Usability and refresh speed etc are poor as well. A clumsy poorly developed app..Version: 19.1.5.11
✓ Worx?? What a joke...The only reason I can think that anyone might use this app is because their company insists on it. This app is so awful that it makes Good for Enterprise seem slick and user friendly! Worx takes you into a parallel universe where all the functionality and user friendliness you take for granted on your smartphone is replaced by a slow and clunky world where even the most simple tasks are ponderous. Getting into the app is a nightmare. It demands that you repeatedly put in your password every time you actually try to do anything in it or or try use one of its associated or subsidiary apps. Surely even the most paranoid IT manager could live with an integrated environment? Apparently not, according to Worx! Having got used to the elegant user friendliness of apps like MobileIron, Worx is like going back to the 19th century. If you have any choice, avoid Worx like the plague!.Version: 10.2.1.85
✓ Horrible integration with iOSIf I wasn’t forced to use this for work I would have deleted this forever after the first week. The almost daily (but certainly weekly) necessity to delete and reinstall apps makes me dread taking my phone out to check email. Sometimes it can take 10 minutes just to log in. The iPhone for work is great unless you have to cripple the entire operating system with this terrible suite of apps..Version: 10.8.20.1
✓ UpsetYour saying it’s compatible for an iPhone but it won’t corporate. Even after I’ve signed in it just comes to a blank screen and ask for me to change something in the setting. Dear app engineers of secure hub, I had to go buy an extra phone just for an application this is ridiculous. Please help me.Version: 19.8.0.3
✓ Worst email app I’ve ever usedHave to use it for work, it’s absolutely horrible and unreliable.. 0/5.Version: 10.7.25.2
✓ Can't downloadAm I the only person who can't download the updated app? Have tried for several days but doesn't work..Version: 10.6.15.6
✓ Bad design or bad implementation?Forced to choose between legacy email system using Citrix's email client and this app's MDM profile or my organization's separate Google environment with a working office suite. Painful. How can we get both published through one MDM? Shouldn't have to choose between a collaborative, cloud ready office suite and my email..Version: 10.7.0.6
✓ Can’t use anymoreCannot login and keep asking password. Didn’t work after delete and reinstall it either. This makes normal working life suddenly become so inconvenient..Version: 19.2.0.15
✓ Poor performanceApp does not work. Keeps disconnecting. Very confusing error messages. Needs serious upgrades/ updates..Version: 10.7.0.6
✓ Overall good, but inconsistentWhen it works, it works great and is very user-friendly! However, it seems every time there's an update it makes the app glitchy until my tech department resets things. This is really annoying and disruptive to my workflow.Version: 10.7.0.6
✓ Just plain junkEvery other day I have to “authorize” which leads to exhausting attempts of authorizing, entering in pass codes, deleting, and reinstalling app. This goes on and on... every other day. Totally stinks when you’re trying to log into your work calendar to see where you’re supposed to be at any given time..Version: 10.8.10.4
✓ TerribleFalla molt, es veritablement terrible..Version: 20.10.5.8
✓ No support for iOS 8 yetCan't believe that there is no support for iOS 8, given how long it has been available in beta..Version: 9.0.1.23
✓ Can’t mute notifications based on work schedule; no link to OutlookThis is the perfect way to shift phone expenses to employees by tying up their personal phones with a work app. My issue is that there is no connection to Outlook, so that your drafts created here are only visible here and you can’t adjust notifications to reflect your work schedule. You can only turn them all on or off. This capability seems like a no-brainer but sadly it’s not a priority for Citrix..Version: 18.11.5.3
✓ Many Kinds of BROKENAn exciting new way to despise your work email! I cannot believe that Citrix has the nerve to release this app and call it "enterprise-grade". There are hundreds of email apps available that reliably handle email; this isn't one of them. Every update seems to introduce another bug or issue. Half the email I get from my IM department details how to fix the latest Worx Home bug. Meanwhile, Gmail humbly serves millions of users and has been rock-solid for a decade. Shameful. Breaks copy/paste: in a misguided effort to be secure, the app breaks the ability to copy content and export or paste elsewhere. Enjoy the workaround of forwarded the email to your personal email address, receiving it in another email program, then copy/pasting as required. Welcome to 2003! iOS 11 UPDATE: A new, different kind of broken: after using Worx Home, VPN setting gets stuck "connecting". Is it actually doing anything? Is it using up battery? Who knows!?!.Version: 10.7.25.2
✓ Not good softwareI have tried to get this to work for so long. It is a pain to use! When it was working, I would have to re-login regularly, like every other day. Now it’s not working at all, and I can’t get back in. Here’s the fun part. The “report issue” doesn’t work. It literally opens a pre-filled email with NO TO ADDRESS! I'm not making this up. It is that bad. You literally can’t report an issue. I would much rather my company not use their software..Version: 21.6.0.1
✓ Upgrade broke our Production EnvironmentSo our users began upgrading to this new version and once hey had they lost the ability to see any published apps in our store. Uninstalling and reinstalling the software fixed absolutely nothing, and intact the issue is now worse. Do not upgrade!!!! At least not yet!!!.Version: 10.2.1.85
✓ Poor qualityAgree with other reviewers, the app keeps requesting passwords and fails to connect without remove and reinstall every week or so.Version: 19.8.0.3
✓ Absolutely terrible applicationWe are requiring to use this application due to security issues. But the app is so poorly designed and usually doesn’t work. I can start name one problem by another but it’s going to take forever. Only reinstallation sometimes fix the problems..Version: 10.7.20.4
✓ Anything but simple...Want to know what it's like to use this app? Imagine a simple task like going to driving to work in the morning, but instead of simply starting your car you must get in and buckle and unbuckle your seat belt 4 times, get back out, walk backwards around your car twice, get back in, and then your car will start. Then instead of simply driving to work you must navigate there only making left hand turns. Upon arriving at you are told that you must go back home and try it again just because. Sounds great, right? Seriously, you have to switch from the worx mail app to the worx home app to log in daily. Then when returning back to the mail app it hangs up on the splash screen making you force quit the mail app and starting it again. Usually it logs in at this point. Want to forward emails? Want to get notifications when mail comes in? Want to see a preview without having to log in and sparing yourself that awful process? Not a chance..Version: 10.3.5.127
✓ Continually asks for password. Tedious to point of inducing violenceLike many others who have reviewed this app, I have no choice but to use this for my work email. About once a week the app tells me I need to authenticate and then we get into this vicious circle whereby I input my password again and again and get nowhere. Then I try to delete the app and reinstall it and again get asked for login credentials again and again and get nowhere. Some of the reviews pointing out this issue date back years. Citrix clearly don’t give a monkeys or they would have fixed it by now. I feel close to violence. I bet the writers of Black Mirror could make a great episode based on this app..Version: 19.1.5.11
✓ UselessConstantly have to re-install. V unstable. Why not test a version properly before you release it?.Version: 10.6.15.6
✓ Worst app on the planetNever works.Version: 22.8.0.1
✓ SickYou should be embarrassed to turn out such awful applications. Takes over iPhone and eliminates everything good and convenient that the phone otherwise offers. On top of that, constantly crashes and reduces productivity. Horrible!.Version: 10.8.10.4
✓ NigelHorrible, mechanical, slow, and awkward. Haventonise this for work otherwise I would have given up a long while ago.Version: 10.8.65.5
✓ Some iPads cannot be located on MDMWe use secure hub with MDM on 20 iPads, even though the Wi-Fi, proxy settings, app version is all the same across all iPads, only 6 of them can be located through MDM (using web link) trying to figure it out now.Version: 22.2.1.5
✓ Hard to apportion blameI don't know if it's our corp deployment or the underlining tool but my user experience of this tool is rubbish. Why create a walled garden for apps that's always behind the App Store? Our corp store rarely works. iPhone updates break the tool or have to be delayed. Links don't work in emails. It's more a hindrance than tool for anything but very basic email reading and checking your calendar..Version: 10.5.5.8
✓ It’s badI’m actually surprised how bad this app is. I am having the same problem as a lot of others I noticed. It’s a endless cycle of wanting me to type in my pin and making me accept in my duo app. It’s incredibly annoying. I noticed the only time it doesn’t do this cycle is when I’m on my work network. So I am not sure if it’s a weird security feature. Also it holds on to emails that I’ve moved out of my inbox. It says I have an email from a year ago but I don’t. If I try to open it and move it the app crashes..Version: 23.4.0.5
✓ CrashingThis app crashes all the time. Half the time it says I have mail; when I don’t. I continue to see issues trying to open it, but failing to open. This happens at least 3 times a week. Would not recommend this app to any business or individual until these issues are resolved..Version: 10.8.50.1
✓ A big disappointmentThis app and the associated e-mail client are mandated for us, for use with e-mail and calendaring on personal smartphones. I am perplexed as to why a company like Citrix would develop a dysfunctional set of apps like these Worx series of programs. An earlier iteration would repeatedly freeze, necessitating expunging the app from active status on the iPhone. This took about a year to get rectified. A recent updated version has somewhat improved this. They still haven’t fixed the need to “authorize“ and “re-authorize” the app each couple of days, which now twice in two months puts the sign on process into a repeating “loop”, which never gets beyond the sign on page, but does go through the “authorize” functionality within each and every loop. I must now delete this app and the associated apps, and reinstall and reconfigure. As I said before, a big disappointment..Version: 10.8.20.1
✓ How is this the only option we haveI find it hard to think about how you could design a worse app suite. Setup is a pain and half the apps straight up don’t work. Secure hub also prevents you from signing out or refreshing your credentials without explicit network admin privileges, which means every 90 days I need to wipe and fully re install to access the apps, which hardly ever work in the first place. Secure mail is consistently several hours behind and secure web is slow and buggy. Honestly don’t even know why I bother.Version: 21.12.0.2
✓ HorribleNever actually works. I wouldn't recommend this to anyone..Version: 10.6.0.4
✓ Doesn't even warrant one star!Tried upgrading the app and it has not worked ever since; I can't even delete the rubbish off my phone. Sort it out Citrix. We don't have your app for fun - it's for work!! Oh, and while you're at it... you might want to know that iOS10 was launched a good few months ago. Make sure your app supports it..Version: 10.3.10.93
✓ Worst app design I’ve ever seenWhy on earth should I have to download a separate app just to be able to use another 2 separate apps? Not to mention this app doesn’t even work. When prompted to go the Citrix Store, the screen stays blanks after tapping the link. Fix it..Version: 20.3.0.8
✓ UghBy far the worst all I have to suffer using on my iPhone. Utter garbage..Version: 10.3.5.127
✓ TerribleIf I wasn’t required to use this for work I wouldn’t have it on my phone. Every time a bug fix is released, a new set of bugs are applied. I’ve been stuck in an endless loop of authentication ever since the last update so please fix it.Version: 10.8.10.4
✓ TasksPlease add Tasks..Version: 10.0.1.63
✓ UselessLike many others I have to use this for work. The app itself is useless and you often feel like you’re in some sort of Groundhog Day password cycle. Wouldn’t use if I didn’t have to..Version: 19.2.0.15
✓ It doesn’t workI am having problem similar to Coastie5554. The app allowed me to securely access work email and calendar for a week or two, then told me it had to “reauthorize” my mail app (Secure Mail). However, it won’t reauthorize, keeps cycling back to same login screen, doesn’t recognize my PIN, or just does nothing. Several others in my organization have the same problem, so the issue was escalated up the IT chain. We were told it was resolved and if necessary to delete and reinstall from the App Store. After having done that three times today I can report it still will not let me sign in. A big waste of time..Version: 10.8.5.1
✓ The absolute worst systemThe most unstable system I have ever had the misfortune to be forced to use..Version: 19.12.5.1
✓ Unable to install after upgrading to iOS 14Like all the others the issues keep coming, now I’m unable to install it as it doesn’t seem to want to get the certificates anymore since upgrading to iOS 14. This is going to be a massive issue if we have issues and cannot reinstall them..Version: 20.9.1.4
✓ Big: copy & paste within app doesn’t workWhen will I be able to copy something from within the app (eg mail signature from a mail I sent) and paste it within the app (eg mail signature details to be used when sending email from the app). Very annoying. Was working as I had email signature working but it’s gone and I can’t get it back.Version: 10.7.0.6
✓ ConcerningWas unable to properly install. Authentication consistently failed due to lack of availability. Had to go back to using the ever-reliable iOS mail to access corporate exchange account..Version: 7.0.0.18742
✓ Notifications not correctSince this is the official app that my firm uses I don’t have a choice The notifications count isn’t always accurate and doesn’t match the total unwed to the actual unread. So as not to open up my app every 10 minutes I have to remember the count of the false unread email.Version: 10.7.0.6
✓ Everything apps shouldn't beAwful, awful app. User interface is terrible and it flicks between screens several times just to log you in to your email. Breaks with *every* iOS update without fail..Version: 10.3.10.93
✓ No support for iOS 8No support for ios8? Seriously? It has been over 2 months officially released..Version: 9.0.1.23
✓ Clunky and terrible User ExperienceHave to use this for work as it's necessary but this app needs logging into constantly. You bounce around from one citrix app to another and get stuck in loops. Like the other reviews with every update you end up having to delete most apps and then reinstall to get them working. Considering the updates are frequent this is annoying. Probably the worst set of apps I've ever used. Very surprising for a company like citrix, who clearly don't care about there reviews considering the other comments on here!.Version: 19.9.0.6
✓ Does not work on ios10Message keeps stating need to update worx for ios10 but i am on the most recent version.Version: 10.3.10.93
✓ Why would you create this?Horrible. Just horrible..Version: 21.1.0.5
✓ AwfulWhat a awful app, the mail is ok but calendar is terrible. I personally missed 2 client meetings due to it not updating! If your a IT manager looking at something like this then avoid and find something else, it will save you ripping it out in 6 months!.Version: 10.4.0.21
✓ DreadfulAs has been already mentioned continually needs to be reinstalled. Citrix if you need help to fix this, having worked on many secure apps I am happy to offer my services for free as in the long run it will save me years of my life!.Version: 19.2.0.15
✓ BugLatest release to have a bug, password box is missing. Unable to do the configuration..Version: 7.0.0.18926
✓ No notificationsI have installed it on my iPhone 6plus to access my company email. Unfortunately, Worx Mail still won't load sometimes. It will get stuck on loading the app..Version: 10.3.0.160
✓ Constantly saying it needs to update but no versions availableI can’t even connect to secure mail because it says the hub needs to be updated, when I click update, it shows no new versions and now I’m stuck in a perpetual loop of nothing and can’t get logged in..Version: 22.8.0.1
✓ TerribleIf I could give zero stars I would. Gets constantly stuck in a sign on/authorise cycle. Never works.Version: 10.8.15.2
✓ There are much better email clients availableSys admins do not inflict your users to a below average email experience... Notifications are flaky and at times don't seem to come through... Very slow to start up relative to any other client. The incessant need to log on with a long password with both letters and numbers every 15 minutes on an iPhone keyboard is so annoying that words cannot describe my frustration every time I have to log in to check. Inability to attach photos or copy /paste details from emails is simply stupid. Whilst some or maybe all of these could have been configured by my administrator - as a software vendor why would you allow this level of restriction that it so significantly taints and impacts end user experience that it basically is worse that a 20 year old blackberry?! Crazy!.Version: 10.0.3.83
✓ Could you stop breaking your product every other week?This product needs to be reinstalled constantly. Wish our company would stop always taking the lowest bidder on software and get something that isn’t total garbage..Version: 20.3.0.8
✓ TerriblePossibly one of the most clunky user “unfriendly” apps I have ever seen. Similar to a review posted on here by a previous user, if I didn’t have to use this for work, I would have stopped using it a long time ago - why everything has to sit in a multitude of different apps that require multiple logins and a reinstall at least once every 2 months I will never know. another piece of software that if it doesn’t get its act together will soon be on the scrap heap..Version: 10.8.5.1
✓ Slow, clunky when it worksWhen it does work, it's slow. When it breaks, the only fix seems to be to delete, reinstall and re-enroll. Painful because the advise is to have at least 4 bars signal otherwise the enrollment may not work. UPDATE: Now zero star. Apparently there are compatibility issues with certificates and iOS 11. This clunky app hasn’t worked since the 11 update and we’re told that Citrix is still working on the fix. This is horrific..Version: 10.7.0.6
✓ TerribleSpend have the time trying to get the app to work. Total waste..Version: 10.7.20.4
✓ Can't use the current versionI would write a review on my experience if I could actually use the app.Version: 10.3.10.93
✓ Software like this should not existBecause of these software like these are forced on the developers to access corporate network. Clunky cumbersome and not portable. Very difficult to navigate, does not sync with active directory. If you think of a software flaw this thing has it. Finally after 4 years we moving to office 365 and no longer forced to use this crap ware.Version: 19.9.0.6
✓ Defeats the purpose of a mobile appThis app requires the user to authorize the app quite frequently. Problem there is that to authorize you need a WiFi connection. Which completely defeats the purpose of having mobile access to email & other business functions that depend on this app. Please fix this very basic user need!!.Version: 10.7.0.6
✓ Latest version crashes on openingThis latest "bug fixing" version immediately crashes when trying to open it. Tried shutting the app down completely then reopening, no fix, tried shutting my iPad down completely and rebooting, no fix. Had to delete this stupid "improved" version and reload it completely which means having to reload all my companies setting. Pity they didn't trail this version before they released it..Version: 10.4.10.12
✓ Terrible user experienceConstantly faced with issues when trying to load the app. Flicks between screens several times. Also when the app informs you that an upgrade is required within a specific timeframe it is impossible to initiate with no clear instructions given, I am currently faced with this issue and cannot even open works home, simply receiving a cannot connect message. V frustrating..Version: 10.3.10.93
✓ Adds so much hassle to my lifeWhy is this app so stupid and time consuming???.Version: 10.8.20.1
✓ So many issues...I unfortunately have to use this on my company phone. Constantly need to re-enroll and it fails about a quarter of the time. When it works I find it the best mail app there is, or at least better than the default in iOS and Outlook for iOS. When it works...argh. In response to customer service, not in IT, just a user. I've contacted IT support twice and they say it's a common issue and to just turn my wifi off. Sounded crazy and when tried, it of course didn't help..Version: 10.6.10.15
✓ Multiple appsThe use of multiple apps and have to login multiple time a day is annoying. Even with touch login it still will time out and say need the passcode password..Version: 10.8.25.1
✓ The most horrific mess I’ve ever seenThere appears to be zero quality control or testing for this app. To list in detail all the errors, bugs, and just plain stupid design that exist in SecureHub would both bore and frighten you, so I speak in the abstract. Nearly every move one makes using this is met with either an error message or some cryptic, ambiguous prompt that serves to confuse even the most alert and savvy users. Things just won’t work, then maybe sometimes they will, it’s a crapshoot. The random timeouts and frequent need to completely re-enroll or re-install are alone enough to rate this a Zero (I gave 1 star only because zero isn’t allowed). This is NOT an app that any company should use for any critical functions. I write this as a corporate user forced to use this. This is actually my second review—I had written one about 3 years ago when first faced with this mess. Some folks I spoke about it said “It’s new, give them a chance to work out the bugs and mature the product”. It’s been 3 years. It’s still garbage..Version: 18.12.1.12
✓ Update what?I updated the app a few days ago. Tried to open the app and it tells me to update. Everything IS up to date. I restarted my phone and sure enough, I can't check any work emails without updating to a non existent update. Fine. I'm not getting paid to read these emails off the clock anyways..Version: 19.8.0.3
✓ Needs workSo much can be done to this app to make it much more productive and streamline. Apps are constantly asking to be authorised to citrix hub before use, this should be a once off process. Apps then continuously ask for passwords to be re entered, once again a once off process should be applied. Single sign on..Version: 18.10.0.1
✓ Dont go thereAbsolute rubbish. Crashes constantly. Slow to cater for ios updates. Erratic log in requests. Poor quality. Have had the misfortune of using it for 18 months. Avoid..Version: 10.3.5.127
✓ Worst app I have ever usedAs nearly all other people say here, this app is the worst app I have ever had the misfortune to use, due to the multiple requirements to login. It's tedious having to keep entering your password, so their idea of Touch ID is great. The problem is, it will only allow you to do that for so long, and eventually you will be forced to "authorise" the Secure Mail app through Secure Hub app, entering your password there, then being returned to Secure Mail. It really is very tedious. I just want to open my Mail/Calendar immediately. Often I am rushing to access information and having to go through this tedious process is very very frustrating. Again, my work forces me to use this terrible app. "If I could give this 0 stars I would".Version: 10.8.50.1
✓ Terrible inconvenient appThe short story is my company got suckered into using this app for email. One has to DL our email app through the secure hub app. It is basically app inception. The email app updates all the time, that in itself is not a bad thing BUT when the app updates one needs to delete essentially delete the mail app and re DL it. Only problem is that the email app is not available for about 24 hours. This means that every 2 weeks or so I have a day I cannot use the mail app..Version: 10.8.20.1
✓ Shokingly terribleI would give this 0 stars if possible... Authentication on it is aweful, not intuitive, badly designed, slow, doesn’t sync all the time... all around horrible app!.Version: 20.2.0.6
✓ TerribleI have to reconnect/update once a week.Version: 10.6.5.57
✓ Utterly uselessKeep re-entering your password at random times of the day and you might get access.Version: 19.1.5.11
✓ Terrible work applicationIt’s one thing to have this external app taking a memory and room on your personal device it’s another thing when you have to constantly re-download the application and give a whole bunch of permissions on your personal device.Version: 21.6.0.1
✓ Taking over my phoneI don’t even have this app installed on my phone anymore yet it keeps taking over my phone with pop-ups trying to install work apps on my personal phone. Unacceptable and neither me nor my work’s IT can figure out how to stop it..Version: 20.6.5.2
✓ Not a great appThis app will not work and wind download a real waste of time.Version: 19.3.5.8
✓ Terrible enterprise applicationMust be the worst enterprise email application in the market...unfriendly, unreliable and useless.Version: 20.6.5.2
🙂 Citrix Secure Hub Positive Reviews
Citrix Secure Hub works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Citrix Secure Hub.
⛔ Citrix Secure Hub Problems
