- 87.3LEGITIMACY SCORE
- 89.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
International SOS Assistance App Complaints & User Negative Comments 2024
International SOS Assistance app received 124 complaints, negative comments and reviews by users. Have you ever had a bad experience using International SOS Assistance? Can you share your negative thoughts about international sos assistance?
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International SOS Assistance for Negative User Reviews
✓ Can no longer log inI can no longer log in to the app. And I’m not getting a link to reset my password. The web site works fine. The app is a nightmare of epic proportions..Version: 7.0.0
✓ So buggy it’s worthlessI would love to have an app like this that works. When I want to have it automatically locate me, it thinks I’m in the UK no matter where I am. It leaves my home country page as Brazil even though I checked in at home in Chicago. Push notifications sent to my email are all outdated..Version: 5.1.1
✓ Wrong PerspectivesAs an app, it should always be designed from the users perspective and not anything else. In today’s world, most users have more then 100 apps in their devices, lots of users uses the search function to look for Apps within their devices. What words do you think they would search for ? iSOS, Emergency etc... and your app is called?... User interface isn’t design to optimise on iOS. Where I can see cut off statements.. unclear which tabs the user is in. Although you may say many users could still see it but... is emergencies designed for many? Or for everyone? Being an international security company. What this app is saying abt the company may not be just. But do take note it is saying something and it’s not something nice..Version: 5.3.2
✓ Piece of...This app is so useless. It collects your location data and gives you nothing. I’m in NY why are you showing me weather alerts from Kansas? I can’t even select a city to receive alerts about. Cheap UI/UX may require to bleach your eyes. As bad as an app can get....Version: 5.3.2
✓ I can’t create profileGreat app, used by all staff in my company (about 1000 people). Problem I have is that it won’t let me create my profile! I was able to do so on the SOS Travel website. But it won’t allow me to in the App, neither would it synchronise with my profile on their website.Version: 5.2
✓ Can’t login - spinny loader stuckCan’t login to the new version. Was able to register (again… thanks for that). Now after logging in the app just sits with a loading wheel. Can’t use at all.Version: 7.0.0
✓ Very bad appThe new App is very bad. Continually crashes. Given that it's for security and safety not a great look. Should have been robustly tested before release..Version: 5.1.3
✓ Says it needs to be updated but no update availableYa.Version: 7.3.0
✓ Difficult to navigateI remember the previous version having sections with the security cultural and medical guidance for each country but now I can only seem to view the alerts. It's also too easy to log yourself out, and if you have logged in via your company membership number, it doesn't seem to remember your profile, you have to create a new one every time you log in. For an admin perspective, I don't like that members can log in without an individual profile, it makes it hard to track who is/isn't using the app..Version: 5.1.2
✓ PasswordPassword reset every time, makes this app quite the opposite of useful in an emergency. Also doesn’t seem to have a clue where I am, I’m in a Singapore but I get alerts for London. I don’t even live in London when I am home and won’t be travelling through London on my return journey.Version: 5.2.3
✓ Gets stuck loadingRegularly seems to get stuck at a percentage loading, glad I’m not needing to rely on this for my security 🙈.Version: 7.1.0
✓ Password HassleA very difficult way to reset your password, the most complex I’ve ever seen, it was a very long and lengthy hassle of resetting just before a business trip was required. Be prepared !!.Version: 7.7.0
✓ Doesnt loadUsed to be great... since upgrading to iPhone 8 the app no longer loads. Tap on icon to load... get the apps blue screen for about 15 seconds and it just closes back up.....Version: 5.2
✓ App Just crashes and won’t openI recently upgraded to latest iPhone with latest iOS and the app won’t open. This is concerning as previously I would have rated this app and support as 5 star following the great service e for a medical issue when travelling previously. As I am about to travel shortly I opened the app to check - it just flashes then crashes. Very concerned..Version: 6.0.1
✓ App crashes when launchingSince the last update I cannot open the app, continuously crashes..Version: 6.0.0
✓ App is terrible!Good idea, but the app only opens (iPhone) about 10% of the time, sometimes you can see the alerts, which are helpful when they flash by on your lock screen, but they need to really improve the reliability of the app itself..Version: 5.3.2
✓ Massively buggyHasn’t worked for me for months. Tried reinstalling, restarting, etc. Please fix..Version: 6.0.2
✓ Can’t change trip info after wrong inputNice one devs.Version: 7.4.0
✓ Issues that weren't there previouslyI started with this app earlier in the year and there appeared to be no issues. Since updating I am very much unable to access the content and information provided at all. Slow to use and I needed to reinstall the app as it wouldn't stop crashing on starting it (this did fix it though). Inside the app, if I want to read further information on a topic (i.e. Healthcare in Laos) it will just constantly load and not resolve. Needs to be fixed. Not a very usable app at the moment for research purposes..Version: 5.0.5
✓ App Launch CrashesApp has been crashing when launching, cannot even load into the main screen. Please address..Version: 5.2.3
✓ Rubbish appDespite all efforts to enter the correct membership number it keeps defaulting back to a wrong membership..Version: 5.2.3
✓ Rubbish.Everything you try produces errors. Literally nothing works. Good idea. Poorly executed..Version: 6.0.1
✓ Crashes never loadsDoesn’t load just crashes on iPhone XR.Version: 5.3.2
✓ Can’t open appApp keeps crashing and won’t open after last update..Version: 5.3.2
✓ App just keeps spinningApps keeps spinning and you never get into it. I am getting alerts but wish they were able to be more able to tell if they were really for my location I’m in US and get alerts for all over US..Version: 5.3.2
✓ PoorThis software has many bugs like display errors and save errors; it does not work well generally (iPhone 8 Plus). The principle behind it is good but basically the information given is basic and overly cautious. Security and other advice seems be based on hearsay and news articles and not actually based on reality. You would not go anywhere if you believed its security info! Medical advice is similarly ultra-cautious and not realistic from a local point of view. E.g. advising not to drink tap water as it’s desalinated and to drink bottled water in UAE..Version: 5.1.2
✓ CrashesHey I try opening the app and it keeps crashing I’m on an iPhone 7 and latest OS.Version: 5.1.3
✓ Update forgets passwordI do a lot of foreign travel and almost every time I need to use this app it has been updated since last use and forces me to log in. So what, we'll the password policy forces some characters resulting in me never being able to log in without first re setting my password. I would hate this to happen when I'm under pressure and need help immediately. An easy fix would be for the app to behave like almost all other apps by cashing the password even through an update..Version: 5.2
✓ Terrible using APPWhen I’m putting in a itinerary it allows some entries but freezes on some flight numbers or times and I can never complete a full entry to record my flight. When I click to give technical feedback the link doesn’t go anywhere. You just hit it and nothing happens. I’ve had to start over and still can’t finish a full flight entry 🤷🏼♂️.Version: 7.3.0
✓ Crashes instantlyI have this installed on my iPad and iPhone - unusable on both devices as the app immediately crashes on launch.Version: 6.0.1
✓ Update does not workMy company wants us to use this app, so I downloaded it. Right away it says I need to update it but when you select “update” it just takes you back to the App Store to open it. It’s a closed loop back and forth with no escape. First of all, why would they not have that latest version in the App Store? Second, if they need to do this way for some reason then fix the broken process..Version: 7.4.0
✓ Overly complicatedI’ve worked with other companies and they were not as difficult to get the information needed for the trips and provided more assistance with preparing for them with regards to visas, vaccinations, and requirements..Version: 7.5.0
✓ Location location locationWhy doesn’t this app detect automatically where I am? Why do I need to check in, and then the location doesn’t change... Frustrating for people traveling a lot #WhyUseThisApp? #AndThisIsNotTheFirstNegativeReview.Version: 5.3.2
✓ Doesn’t work on ios 13Crashes on startup. Had some good information in ios 12. I was impressed by the data supplied. Failing on ios13 after developers having access to the BETA for so long is inexcusable though. Poorly managed product..Version: 6.0.0
✓ Speed of connection issuesIt takes a long time to check in to the app, that only works when good wifi is available. If none, I hate to think how long it would take to call for help. Once logged in, the information provided is certainly very accurate and useful..Version: 7.5.0
✓ Pretty useful app but terms of service notice appears every time I use itAside from the terms of service notice coming up every time (I “accept” each time too), it’s useful. High priority news and notifications must be more timely. For example, news about social unrest should be immediate. In the past, I got the notification a full day after the unrest and after it had already been widely reported in national and international news..Version: 5.2.3
✓ Awful - won’t install on my wife’s BlackBerryDespite several attempts using the advice of the help team, I still cannot get this to run on my wife’s BlackBerry. It just freezes on the cover picture of a plane’s wing and blue sky with clouds....Version: 6.0.2
✓ Garbage..I’m a pilot with Air Canada... the app no longer works nor can you load a newer version. NO ONE CARES. Use google instead....Version: 7.0.0
✓ Useful information, clumsy appApp is clumsy to use with elongated login procedure, constantly asking for rating in the App Store or fill out a survey, alerts are hugely generic and so not useful. There is some useful information provided but is lost in the vast amount of information in there. You have an hour layover in Amsterdam airport? It’ll alert you of someone protesting in the centre of Amsterdam….Version: 7.4.0
✓ Absolute junk and waste of timeMy university recommended we use this for business travel, but after an hour of various registration related actions and filling of endless forms, it still does not work. Utter junk..Version: 7.1.0
✓ No confidence - Don’t download this appI am not convinced this service we be here when I need it. Our company provide this service since we are Global and travel (A lot)! App worked when I first installed and never again. Tried uninstall and reinstalling to no bueno. Won’t let me log in, won’t let me get a new password, won’t let me send and error message. It has al the options but none of them work!.Version: 6.0.0
✓ FeaturesIt would be good if user could update the itenary/travel plans himself instead of the account holder/company..Version: 5.2.3
✓ Never Ending Notifications...I find this app frustrating... I get notifications for the entire US even though I’m in California, and a notification is for Florida. It wants my itinerary, yet once it gets the info, doesn’t seem to use it to limit alerts. Finally after looking through every notification, I still get a 1 on the notification badge for the app. My company is paying too much for this..Version: 5.2.3
✓ Please change location service settingsFortunately for me I have not had to use this app in an emergency. But is has been using mobile data even when the app is not open it in background. It must be sending my location and the only 2 options are never and always. Please add a While Using option. What is the valid and legitimate reason for accessing my location when the app is off? There isn't any..Version: 5.1.2
✓ Buggy appToo many issues to just login on this app. Very poorly designed..Version: 7.3.0
✓ Horrible appJust purchased the membership of International SOS, and went on to download app. Absolute nightmare experience. Crap does not work, cannot get past setup screens. I hope this is not an indication of their main product. For someone talking up their app as much as they do, it sure is a piece of S… technology. And getting to any support is a “go fish” type of experience. This is a do-over in 2023. Don’t expect this from companies like this..Version: 7.5.0
✓ Nothing but crushing - USELESSContinuously crashes upon launch. How can you rely on it when you need help in extreme circumstances if you can’t even start the the app??? I can’t believe my company provides travel insurance through the app. Garbage..Version: 5.3.2
✓ When in life and dead still need special characters... this is stupidYour password must contain at least one special character[@#$%^&+=_]..Version: 5.1.3
✓ Notifications not allowedIn Settings on my iPhone, I don’t have an option to turn notifications for this app on. I have turned on all possible notification settings in the app. Please fix, as getting push notifications is a pretty key feature of this app..Version: 15.0.21
✓ Good service, weak AppThe App is slow and clumsy. I hope it works better when I’m in an emergency.Version: 7.0.0
✓ Not usefulI logged in ok by filling out my profile and it recognized my company (from my email?), but after I logged in it asked for my name and number again which wouldn’t save. Also can’t create an upcoming trip, can only get info for the country I’m currently in not the one I’m Travelling to..Version: 5.1.3
✓ Slow and lagsThe slowest app on my phone right now, by a significant margin. This app is just a skin to external sites. All features and icons will just link to external sites using the even slower built-in browser. I’ve never seen so may requests to login and to accept cookies in my entire life. Not ideal for an an app that is meant to be used in emergencies..Version: 7.7.0
✓ App & Online AccountNot worth getting this App, no value!!!! Cannot get account updates, purchase or upgrade plans. No information to when plans are set to expire. Very limited and other organizations in the same sector have far better online/App services. If your a small business international traveler, this isn’t for you!!!!!!!!.Version: 6.1.4
✓ FrustratingEvery time I attempt to log on after changing country I am prompted to enter a password... very frustrating. The check in feature is slow...Version: 5.2.3
✓ Terrible AppDon’t download this app. It’s very user hostile.Version: 7.0.0
✓ IOS 11It won’t open, just crashes to the springboard immediately.Version: 5.1.1
✓ Very poor implementation to work in limited internet coverage areasThe application requires to be fully loaded every time and goes through some percentage of loading- however when I am in poor internet coverage area it never loads fully. It should have some cached data and use absolute minimum amount of data to warn about the various problems. It is also critical when internet coverage is affected by various natural disasters. It should have option of sending texts instead as well, when data is unavailable..Version: 7.1.0
✓ Some annoying aspectsWhy do you have to confirm every time you add or remove a favourite country? A useless step, please remove. Also, why limit you to 25 favourites? What if your area of interest, eg: Africa, has more than 25 countries? Who to ignore? Hmm..Version: 5.1.3
✓ Login not working?“Something went wrong” yep it certainly did, when you can’t make a simple webpage app work..Version: 7.4.0
✓ The App is not workingI couldn’t open the App on my iPhone 11Pro. Every time I’m trying to open the it’s exit by itself without reaching login page?? Looking for your fastest response or update. I’ve tried to restart the phone several times. Thanks.Version: 6.0.2
✓ Crashes on launchCan’t comment on the functionality of the app as it crashes on launch!.Version: 5.3.2
✓ Unlock email address updatingI was assigned a recycled account when I signed up and cannot update the locked email address over to mine. Useless to me until the update is done for me or unlocked for me to do it myself..Version: 5.0.5
✓ Unusable half the timeThis app used to be functional. Now it’s stuck on the ‘can’t check in because an update is required’ but then there’s no update even after a forced close/reopen. Frustrating when all you need to do is check in. Seriously needs a slimmed down no fuss version without updates every two days and added bloatware. It should allow to check ins if updated within the last few days. Data is limited depending on Country visited.Version: 7.3.0
✓ Garbage appYou can't log in no matter how you try it..Version: 5.1
✓ Crashes immediatelyDemands to constantly know your location and then crashes :-(.Version: 4.0.6
✓ This app is a waste of time.It always slow. We check in and it doesn’t keep track. We get people looking for us calling everyone even though we had already check in. SLOW!!!!.Version: 15.0.21
✓ I don’t want this appIt keeps downloading to my phone.Version: 6.0.0
✓ App needs significant workThe reason for the app is good. The execution is terrible. For a person who travels a lot there needs to be a way to check into several locations ahead of travel in order to see what’s happening before you get there. I should be able to pick a location and get all the most recent reports on it right away and sign up for notifications. The way it works now you check in with current location which isn’t helpful to anticipate issues..Version: 5.1.3
✓ App UpdateThe App has been trying to update its self for 2 days! It has everything enabled and I am using the data on my IPhone X all my other Apps have updated. Cannot connect to the App support either..Version: 6.0.6
✓ TerribleGPS continues to run, even when selected to use only when using application. Application routinely needs reinstalled, which requires phone connection, ie cannot be done over internet alone. Very inconvenient when faced with SOS distress call to have to reset your application ..Version: 15.0.10
✓ Stuck in Update NowI downloaded the app for the first time, opened it, and it tells me I need to update. I press the update button, it takes me back to the App Store, and then I’m presented with the Open button. Crap first impression..Version: 7.7.0
✓ Never worksI get push notifications from the app regularly, but when I try to open the app to learn more, the app just doesn't open and i go back to home screen. This has been going on for months. Makes the app essentially useless. Please fix!.Version: 5.1
✓ Doesn’t do muchCan’t find any way of loading a travel itinerary. It seems to provide some security information for cities and a direct call button and that’s it..Version: 5.2.3
✓ Not a lot of useThe app seems to think I am permanently in the USA. Lots of great traffic information for Illinois but that's of limited use when I'm 3500 miles away living in the UK. The check-in option didn't seem to work and I can't see a search facility to check on countries for forthcoming trips. Looks to me that they feel like they have to have an app on this day and age but have put little effort into it and created a token app..Version: 5.2.3
✓ UselessWon't open, not much point having an emergency app that stops working as soon as you need it.Version: 5.1
✓ Login broken by latest updateCan no longer login with email.. returns a generic error..Version: 6.0.0
✓ GarbageCan't even log in because "an error occurred". Deleted..Version: 5.0.5
✓ Doesn’t even workI cannot believe this an SOS app, it’s so slow and doesn’t even load. Useless app!.Version: 5.3.2
✓ This is a paid service?This is not a review of the services provided should you call, this is a review of the App itself. The App is cumbersome and has the feel of a first time developer. It is very rudimentary. The US State Department has more relevant information. The “Physical Safety” travel warnings information presented is out of date. I would expect information to be color coded and presented in 4 categories: Current (what is happening); Recent History (what has happened within the past month); and Historical (what’s happened from 1 month to 5 years ago-in a condensed overview); then linked with US State Dept (and others) Travel Warnings. For “Health Safety” here is no information provided via App for prophylactic advice to mitigate local health concerns. Appropriate links to US CDC, WHO, and others should be made easily accessible. There is no mention of the quality of locale health service capability, or location/contact information. The only information provided via App for those “on the road” is a phone number to call, which in most cases is not a local country call, let alone a toll free number. This App, if any indication of services provided, screams go elsewhere!.Version: 5.2.3
✓ Painful and frustrating to useMy organization requires me to use this service/app. If that were not the case no way would I use it. It is supposed to be easy, but isn’t, because the features that are designed to make it easy don’t work..Version: 7.7.0
✓ UselessSays already registered but then doesn’t allow login !!!.Version: 7.0.0
✓ Bring back the old appThis app is useless! It doesn’t load and is very clunky. Most trips don’t show and it’s hard to navigate. Please go back to the old trusted app. I have reloaded this 5 times and it still doesn’t work.Version: 7.0.0
✓ Travel Critical App… shame it doesn’t work…Home Screen frozen on “loading” for ever, not an app I would trust in an emergency, but it’s my corporation’s choice, so the option is sorting out SOS by myself… which I have!.Version: 7.0.0
✓ Profile updateThe app has a bug, does not save your profile, which means you cannot check in on the app. Very disappointed..Version: 5.2.1
✓ Useless appApp runs with interruptions, unstable, takes time to login, opens multiple pages, does not offer any value eventually..Version: 7.7.0
✓ Not working wellUser hostile app! It seems to desperately want me to fill in a survey and other things. Just want the App for emergency use when I travel.Version: 7.5.0
✓ Can’t do latest updateOn iPhone XS, latest update won’t update. App assistance is a broken link... not helpful with everything that’s going on right now!.Version: 6.0.7
✓ No longer works…. even after latest update. 7.2.0It complains about connection speed and never opens. Reinstalling changes nothing. Boy, I sure hope there are no emergencies….Version: 7.3.0
✓ RubbishThis App is rubbish. I can’t load my trip because the “need assistance” button covers the menu. The thought of using this App in an international emergency fills me with dread..Version: 7.7.0
✓ An emergency app that freezesThis app is slow, especially the location function. Why does an app that is for emergency situations freeze, need restating, or perpetually has the loading symbol..Version: 5.0.4
✓ ClunkyNew version is clunky, also in some places confusing and the advice from your help desk doesn't help!.Version: 5.1
✓ InconvenientEvery time I log in, I have to reset my password. It’s very inconvenient and frustrating. Luckily I have never had to log in to request assistance during an emergency!.Version: 15.0.21
✓ PoorEndless attempts at logging with repeated error messages ; get your app together and make it easy and stress free.Version: 7.5.0
✓ Does not work with personal travel policiesThe app does not recognize membership numbers for personal travel insurance purchased directly from the International SOS website. Customer service contact to try to get it working is useless, providing clueless responses such as :”We don’t know who the account manager for this membership number is. Please reach out to the account manager or the person who provided you with this membership number “. This, after forwarding the automatic email confirmation of the purchase, complete with membership number, instructions to download the app and instructions for contacting the the tech support folks that then sent me the clueless reply above. Makes it a worthless app..Version: 5.2.3
✓ App does not workSince the last update the app just doesn’t work. When I try to run it, it gets stuck in the spinner and won’t load. It used to be a really useful app, now I feel that my firm is wasting its money - just when we start needing it more as travel is increasing again. I have deleted it as it’s just a waste of storage space..Version: 7.0.0
✓ Great Service App needs workGREAT SERVICE! Used their service when I was drugged and physically assaulted in Shanghai. These folks did OUTSTANDING jib of getting me to hospital and even called me when back in the US to see how I was doing. Now the reason for 3 stars. The app needs a lot if work. It dies nit function as smoothly as most common apps. My biggest grip would be getting rid of alerts either once I read them or ones I don't want to see. I can not just swipe them to get rid of them. Lots of information here just needs some work on the app..Version: 5.2.3
✓ I don’t get itI’ve used this app during my travels throughout Central and Eastern Europe. I find the information about various countries to be outdated and simply worthless. Additionally there were things I expected to be reported through the app that were not appearing. Not sure how this company is a leader is travel medicine and security when it really has no clue what is happening..Version: 5.2.3
✓ Cannot log in my trip via appI think the app should include the option of logging my trip on the phone instead of having to go through the website only..Version: 6.0.1
✓ Keeps sending alerts when I’m at homeThis app is annoying me with constant requests to check in - even in my home country/city, and then keeps sending me alerts for not only my city, but also places all over my country - which being Australia means I’m getting alerts for cities on the other side of the country! This is bad, as I’m starting to learn to ignore the alerts, and if it can’t be stopped I’ll have to switch off the alerts, which defeats the purpose of having the app in the first place..Version: 5.3.2
✓ AwfulApp will no longer even open (iPhone 5c), absolute garbage. What the hell is my company paying you for???.Version: 5.1
✓ BadBarely works, takes 5 minutes to log in, and usually just fails. Didn’t even get to try the actual functionality.Version: 5.3.1
✓ Problems still not fixed!!I received a notification to say there is an update regarding covid but when you try to open the app and to read the notification, yet again the app just hangs. The developers are a disgrace!! This shouldn’t keep happening!!.Version: 6.1.3
✓ Sounds good, but......I travel extensively for my company and thought this would be a good tool to log where I go. The only issue I have is that the app refuses to accept my profile data and will not check me in when arriving at various destinations. I have queried this with Intl SOS but to no avail. The view my itinerary feature also does not work which is very disappointing when I key all my plans into their planner as well. So potentially a very good service let down by a useless app..Version: 5.2.3
✓ Stuff didn’t workSomewhat confusing, and when I actually tried to use it (using the check-in functionality) it failed every time. It didn’t fill me with confidence that it would be helpful if actually needed in a difficult situation..Version: 7.5.0
✓ Keeps crashingUseless. Crashes every time you try to open it..Version: 5.3.0
✓ Cannot open after updateThe latest update keeps crashing when trying to open the app. Poor..Version: 5.3.0
✓ Very slow and poor featuresThe interface with opening up alerts consistently takes 30-60secs to load and fails often. The maps given in the alerts are fixed scale and therefore too small to make out locations of danger areas. The current alerts for the HK disturbances are infrequent and not up to date. This app has too many glitches to feel like a tool you can rely on when there trouble. I use other sources of information like the local news to understand where problems are..Version: 5.3.2
✓ Poor app for such an expensive serviceSlow to load and difficult to navigate. A simpler menu system would be better. The content though is excellent, and notifications come through albeit slowly..Version: 5.3.2
✓ Not a great app experienceThe app takes forever to load and crashes frequently.Version: 7.0.0
✓ Does not work on iPadThe app simply does not work on an iPad. When attempting to launch, a blue screen appears for a few seconds, and then it crashes. This limits the utility of this service when you really need it..Version: 5.1.1
✓ Keeps Freezing upThis app accepts my user name and password. After that nothing happens. I’ve restarted my phone, used wifi, used cell service, nothing..Version: 15.0.21
✓ Slow and painfulDifficult to navigate Slow Doesn’t work well on iPhone mini.Version: 7.7.0
✓ Works okThe app works ok for me, I don’t have the problems others have mentioned. However, I do struggle to read the light grey text. Also it would be really nice to be able to zoom and wrap the screen, as reading the text on a mobile phone screen is also difficult. Sort these and I would rate 5 stars..Version: 5.1.1
✓ Great content , poor functionality since recent updateAgree with windsurfingtrainer’s review. The app is full of excellent content, but the recent update has made it difficult to use. Every time I want to check-in to a new location, it makes me fill in my profile details once again. I move around a lot, so would like to keep my location up to date, but It’s getting to the stage that I no longer bother..Version: 5.2.1
✓ The last version was betterWhy change something that worked fine! Now it less functional and I had to set up my account all over again..Version: 7.0.0
✓ App Does not workInstalled however when trying to open, it says app needs an update. Press on that and it takes you back to the App Store which tells you it’s already installed. Frustrating..Version: 7.5.0
✓ Many shortcomingsThe time format if my itineraries only show in 12 hour format. So sometimes I arrive at a destination “before” I depart from my origin. I also can’t get the app to send me notifications to remind me to check in on a regular basis.Version: 5.2.3
✓ App tries to “correct” how you spell your nameThe app design is stupid. I typed in my name without realizing the app respelled it into a word. Now I’m registered with a name that isn’t mine (and likely no one has this last name). I tried to register a 2nd time, but it wouldn’t accept my name..Version: 6.0.0
✓ Difficult to startI have had to start over a number of times, this is a difficult app to use.Version: 7.3.0
✓ You wouldn’t want to be in an emergencyThis app is barely functional. It requires you to register each time you access and now won’t even let me enter my email address. I was trying to check an alert but impossible. Should be disabled until it is fixed.Version: 5.3.2
✓ UselessTakes forever to boot up. No Face ID (if someone has stolen my face them accessing this app is the least of my problems). No actual information included. Constantly sends you outside the app to the web and then times out.Version: 7.7.0
✓ Improved UI and Federated Identity, but issues still persistWhy do I have to authenticate every week? I set it up with the new auth before my trip and it worked the couple times I checked in during. But when I got back, it was like I never used the app before. Glad I wasn’t having an emergency and had to go through setup again in another country..Version: 7.3.0
✓ UselessResetting password email function is broken. Reset the password and the system doesn’t recognise it after following the instructions closely..Version: 5.3.2
✓ Incredibly Poor Personal Safety AppThis App forgets your log in details and account. As a result, when you need it there is no account. If you are a corporate department considering this App, don’t bother, it will let your employees down..Version: 15.0.21
🙂 International SOS Assistance Positive Reviews
International SOS Assistance works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact International SOS Assistance.
⛔ International SOS Assistance Problems
