- 42.1LEGITIMACY SCORE
- 44.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Vivint Classic App Complaints & User Negative Comments 2024
Vivint Classic app received 71 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vivint Classic? Can you share your negative thoughts about vivint classic?
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Vivint Classic for Negative User Reviews
✓ Vivint Classic AppI one of Vivint’s oldest customer in this market. I was solicited when sales people was walking through my community! I’m all about growing the company, but not to the point where with “basic service” where the app no longer support the basic service. I’m super disappointed, three support reps no solution to resetting my password. Uninstalled and reinstalled app been down hill ever since. Really need to be able to set my alarm on the go..Version: 3.2.9
✓ Go back to old appThe previous app was easier to use. Temp increments should be 0.5C. Please go back to the old app design..Version: 3.0.2
✓ Why have two apps?I just need to change my notification settings so we don’t get an email every time there’s motion from the doorbell. Apparently I have to download this app to do this as it isn’t possible from our Smart Home app, but the login is different than the Smart Home app... and of course I can’t for the life of me figure out what that password is and there’s no option to reset the password, so I click on Login Help.. and nothing loads. It shouldn’t be this hard to make some minor changes, I shouldn’t have to download two apps to do so..Version: 3.2.9
✓ Not as good as beforeSomething has gone very wrong. I’ve had Vivint for 6 years and this app is now nothing. It takes 12 tries to sign in and only account info is available, and it shows suggested purchases that will not happen. I followed the directions of customer support to reload the app; nothing changed. I used to be able to view my cams, but now I can’t. Nor am I able to know the status of the security of my home from my phone. It was good will it lasted, but viewing cams and knowing home security from a mobile device may be ending..Version: 3.2.9
✓ Can't get anything but the camera to workOur thermostat hasn't updated since August 2015 we can't get anything to work anymore..Version: 3.2.9
✓ AnnoyedThis layout is very annoying to use and uninteresting to look at. It's hard to make heads or tails of it you needn't have changed anything. I find the temperature setting very confusing compared to the previous version Please bring back the old version please.Version: 3.0.2
✓ What a JOKEI have tried more than 10 times to have this new data thing installed so I wouldn’t lose service but each time something happened and their service tech cancelled and twice NEVER EVEN CALLED TO LET ME KNOW they wasn’t making it. I reported my cameras not working close to a year now and they know it and keep saying we have to update your panel and then we will send out a tech and they never show up. For the last week, they have sent trouble alert notice over the panel at 2am to tell me about the panel update needed. Well I’ve made several appointments and I’ve gotten hundreds of text messages and voice mails from them. Even when I answer the phone it hangs up and then I get a voice mail telling me to contact customer service about my service panel. HOW MANY APPOINTMENTS ARE THEY GOING TO MAKE AND NOT SHOW UP FOR. BEEN with them for close to 15 years and this is the treatment loyal customers get! JOKE!!!!!!!.Version: 3.2.9
✓ HORRIBLE!If this app is intended to give you peace of mind it has failed miserably! My windows and doors will all be closed and locked and yet the app says certain Windows and doors are open and or unlocked. If your out of town it's enough to worry you. I can't tell you how many times I've driven home to find my garage door isn't open! I've had all the sensors looked at and they're fine so it's just this crappy app. This app was a big draw in signing up with vivint now I'm rethinking it. I've even paid extra to have a tech come out and check the sensors smh waste of time and money..Version: 3.2.9
✓ CRITICAL FLAW!This app absolutely needs to add the ability to silent arm and disarm and quick exit and silent quick exit from the ios app and the watch app. Painfully so. Also I have the garage door sensor however that garage door open/closed pic shown on the pain app image previews is completely missing from my app???.Version: 3.2.2
✓ NEEDS A UPDATEThe app is good and it does get the job done but when arming or disarming your alarm sometimes it will either freeze or load for awhile. Which is a problem for me since when arming my alarm I have no entry delay, so when I'm trying to enter my house and have to wait 2-3 minutes to hope the alarm will disarm I just end up going inside while my alarm goes off but then it'll get the signal as I'm keying in my passcode and it'll disarm it self. I would like to see a update for the app itself so that it could run as smoothly as it should..Version: 3.2.9
✓ Good. Not greatI like the simplicity of it....it work well for arming/disarming. However the thermostat part of the app never seems to work for me. It would be really nice if I could update the hearing schedule from my mobile device..Version: 3.2.9
✓ App doesn't workI got a new phone and downloaded the app again. It will not let me log in and says I have the wrong password, which I don't because I can log into the website. Frustrating because we pay a lot for vivint's monthly service and now I can't use my phone to adjust or set anything, and that was the reason we chose vivint..Version: 3.2.9
✓ Crashes more times then a New York taxiCrashes or has to be reset half the time.Version: 3.0.2
✓ SCAM SCAM SCAM!!!Vivint is a scam. They did an amazing presentation and we were their customer for at least three years. We loved the service but HATE the fine print which was never explained to us. We moved from one home to another and they didn't send a tech to move the equipment for us. We had to do it. Fine. We moved it and then they had us purchase new equipment (upgraded equipment) and extended or contract without notification. We recently moved to a new home where we don't need the system anymore and they're charging us a monthly up until 'contract cancellation' WHICH IS FIVE YEARS!! They charged our account over $2000 to cancel the service. Keep your money folks!.Version: 3.2.9
✓ ZkyDoesn’t work at all poor quality. I regret 👎🏻👎🏻👎🏻👎🏻👎🏻.Version: 3.2.9
✓ NO star!Really terrible IOS app!! Too white and boring camera screen navigation the worst, does not work most of the time, if it does, it's slow motion and freezes. Worse than not having it, It's just not worth it. Since update I can't send any command at all, I am doing everything manually, locking doors turning off lights.THIS IS SO ANNOYING!!!! WHAT THE HELL AM I PAYING FOR?????.Version: 3.0.2
✓ Transfer service to new house.Too much hustle, can't send someone To take out the panel, they won't fix the holes on the wall. That's a good question? Are they supposed to take off something that is attached to the house..:..? Lexis.Version: 3.2.9
✓ Bad Customer Service/Poor Quality EquipmentPoor customer service and equipment support Been waiting for 3 months for a replacement CO2 detector and still nothing, will be canceling service at end of contract.Version: 3.2.9
✓ Amateur company with inexperience peopleNothing but miscommunication and try after try to show up with the right equipment. Halfass installation and without my guidance would of been a cluster! I would never buy another thing from this company! The installers were pleasant and willing to help but their company is a piece of sh!t. Not their fault they work for low class Managment trying to squeeze every cent out of you by lying and not delivering on what you agreed upon! This App I have reloaded a couple times now. Some times it allows me to login sometimes it doesn't. Not until I reload the app. I now have 3 years to deal with pile of crap. Security cameras and door locks! Most of all their ignorance on how to service a client!.Version: 3.2.9
✓ Bugs1. The activity section doesn't always refresh/update to show real-time activity. 2. False notifications of an open door. I don't know how many times I've gone to arm my alarm and it says the front door (which I've just locked) is still open. I check the sensor and battery, and everything seems fine. 3. Occasionally logging in is troublesome. Hangs for a long time; have to restart the app and try again..Version: 3.2.9
✓ Two thumbs downSince the update, live viewing doesn't expand. I hate the fact I have to go onto the Internet to do any changes and being on an iPad even that doesn't work without Java. Not something I would recommend to anyone!.Version: 3.0.2
✓ CancellationDon’t deal with company my contract has run out canceled my credit card. Been trying to cancel my account with no luck. Total harassment from vivint.Version: 3.2.9
✓ It crushesAfter Apple last iOS update the application is crashing before you can even open it. Please fix it..Version: 3.2.5
✓ Too much “work”For several years I’ve so much appreciated getting a notification via text when our home doors were opened. I get to know when family is up and about or when I’m taking care of kids it alerts me to doors that shouldn’t be opening are opened etc etc. Before when I erased the latest notification all the ones before that would also disappear. Now each one has to be deleted separately. A real pain. I’m thinking your addition of a phone number to the message has done that. Plus sitting at a Willy Nelson concert last evening I got several notifications one after the other that someone was coming and going from my home. Come to find out they were all from our early morning normal routine but it took all day to notify me. So please undo what ever the last update has done..Version: 3.2.9
✓ Do not updateJust performed the latest update and now the app does not work at all. Work flawless before update so if you have an older version keep using it..Version: 3.2.9
✓ Wow..Can't even create an account because the grey window with all your social media bs blocks the email entry...Version: 3.2.9
✓ Touch loginDoes not function.Version: 3.2.2
✓ Worthless for watching video clipsI have had Vivint since 2017 and everything g worked great until recently. I can not watch a video clip on my IPhone XS, since a week or so ago. I have contacted customer support they tell me it’s my internet, o thing has changed there either. I can watch them from a computer, if it was my internet it wouldn’t work there either. Going to start looking for a new company as they can’t get there stuff together..Version: 3.2.9
✓ FrustratedI get they want you to get the upgraded system with the upgraded app which has tons of great reviews but I think it’s crappy that you have a completely different app for your “more valuable” customers. We have been with you guys for a very long time and this app just doesn’t work well and I think we should be valued too. That being said, here are the issues with the app: The app does not stay updated. I like to see what the temp is in the house at random times and the app will say what the house was yesterday at some random time and when I try to pull down to refresh the info, the app takes several minutes of me doing this over and over to finally work. Sometimes when I change the temp on my phone after finally getting the info to update, it keeps changing what I said I wanted the new temp to be. Also, I loved the feature of knowing if I accidentally left my garage door open without driving back to my house but the app is so unreliable that I just can’t trust that it is right..Version: 3.2.9
✓ Update neededVivint, as a long term customer, I wish your IT team would update this version of the app, since this is what I’m stuck using. It won’t allow me to log in and each time I speak with a representative, they tell me to change my password, which doesn’t help, and then state “the app is being updated so check in 2-3 hours.” Since the app doesn’t show an update in 4 years, I’m under the impression that’s a farce to get me off the phone and can’t help me log into my own system from a mobile app. Not impressed. Unless this changes, I’ll be canceling my subscription and going with another company..Version: 3.2.9
✓ Crap Service and Equipment.First thing that you need to know is that after you spend thousands of dollars to purchase all the equipment and when the contract ends, You will not be able to use any of the equipment without a monthly subscription, nor will you be able to use the app. The cameras lag and constantly go offline same goes for the sensors and monitor. Oh and you will not have access to customer service to fix anything if you do not have a subscription. Morale of the story take your money and purchase your equipment and set up your own monitoring system on your phone..Version: 3.2.9
✓ Needs a lot of workThe key fob needs work. There is no confirmation when turning the alarm off or on. This has been a real pain and has resulted in the alarm going off if the fob doesn’t send the signal to turn off the alarm. Downloading videos takes forever and most times it won’t play back at all. My wireless has a very good signal. Horrible app. I’m paying for a system that is supposed to work..Version: 3.2.9
✓ Dysfunctional appI downloaded the app to my iPhone. The app doesn’t work with the thermostat, it’s VERY slow with unlocking the door, it takes a long time to disarm the system..Version: 3.0.2
✓ Old problem , fixed long ago. NEW problem 4th bedroom notListed on app as protectedWhy do I have to wait 7days to get service restored when all I did was what the person at Vivint told me to do???i have wires sticking out of my wall and am being billed! I can't even get a hold of anyone to make a an appointment sooner than seven days It works when it wants to. Often shows front door as open when it is not..Version: 3.2.9
✓ RidiculousThis app is just plain Ridiculous. It was somewhat tolerable before the last update but now nothing on it works and the new thermometer section is so unuser friendly. Would also be nice if Vivnt would allow you to set the temperature to half degrees. So bad we're thinking of switching companies..Version: 3.2.5
✓ Vivint: Bring back basic features!!If you're thinking about getting Vivint, keep looking. There are other alarm monitoring companies out there that have more robust features for the same price as account or less. This used to be a great app until they removed much-needed features. Used to get notifications the moment a sensor (window or door) was opened. As a parent of young children, this was extremely helpful in keeping my children safe. For example, if a child opened a window or a door, I would be notified the moment it happened and could address the situation. But Vivint has removed this feature from the app and now you can only get a notification if and when a sensor has been opened for at least one full minute. Also used to be able to see on the home screen of the app which sensors were currently open. That is no longer the case. This app hasn't been updated in OVER A YEAR. Vivint is neglecting their loyal customers, who have been around long enough to still have the GO! control panel and penalizing them for not upgrading to their more expensive smart home panel. If you look at Vivint's Smart Home app, you'll see that it was updated as recently as one week ago. Unless Vivint brings back these features by the time my contract is up, I will leave and go with another alarm monitoring company that has more robust features..Version: 3.2.9
✓ Not Ivy League.The concept is great just poorly executed. Had system for 6 yrs and my panel is not compatible with new devices and they want me to buy new panel to keep up with services I’m paying for. The app is steadily becoming more and more useless, have to try up to 5-6 time to change temps on thermostats. And sometimes never does it. Haven’t had a update on app this entire time. I find that hard to believe, someone is asleep in app development..Version: 3.2.9
✓ Didn’t Waste You Money or Time!!!I had to setup my system myself with help over the phone plus I could not get the credit they offered because I took over a system that already had everything I needed. I went back to find that clause but couldn’t find it. I guess making it up as you go along is a good and honest business strategy these days. On top of that got hung up on while on hold twice before the third time run around. I’m calling ADT which I hope will be better at customer service..Version: 3.2.9
✓ App doesn’t arm or disarmSeems it’s time to cancel this subscription and seek another company. They have tried forcing us into a new contract several times when renewing devices that “expire”, calls to pay on the phone cause their website don’t work, contract is 3 years, or a massive buyout. Not ideal for renters. This app only works on their old system which isn’t supported anymore. Last update on this app was also 4 years ago. They recently started charging 10 dollar late fees, this started the same month as a pandemic. Their bill pay website no longer loads no matter the browser, computer, phone or tablet. 5 years ago this company was great all around. Now I’d give zero stars if it was an option..Version: 3.2.9
✓ Beyond frustrated with appThis app works when it wants. There have been several occasions where getting access to my cameras or to unlock/lock my doors and this app just failed me by simply not working. And the access had nothing to no with connectivity from my phone. I’ve literally tried using the app within my house; same issue of failure. What’s the point of having a home monitoring system you can only control WHEN HOME?!?!.Version: 3.2.9
✓ Terrible delayThis is a “security” app, which means there might be instances when time is of the essence. But if you need to turn off the alarm or unlock your door, you have to wait for the app to “attempt” to open, spin endlessly, until it crashes, or even indicates that the door is “still” unlocked from the last time you used the app. It’s probably time for me to find a new security company, and 99% of my reason involves this app!.Version: 3.2.9
✓ Lied about cancel anytime.Lied about cancell contract anytime. Oh yeah U can, but it's a 60 month contract on the equipment. 29 months left only $1700, WOW!!! Their so nice when they come to ur door.😈.Version: 3.2.5
✓ Unreliable to the point of being uselessEach time I try and arm or disarm my system from the app, there is a 30-40 minute delay between the time I tap the button and the time the system actually responds. Oftentimes I get error messages saying that the command timed out, and was not sent to the server. It's extremely frustrating sitting in my car in my driveway for 30 minutes waiting for my alarm system to deactivate. And it's annoying having to run inside and disarm the panel manually before the shrieking alarm wakes up the whole neighborhood. There is also a delay in the time it takes for the app to recognize when doors/windows are open or closed. It gives me notifications that doors and windows are open, even when they have already been closed. It does not make a difference if I am connected to WiFi or using my cell phone's data. There is always a big delay, which makes the app unreliable to the point of being completely useless..Version: 3.2.9
✓ App down for 3 daysNo stars. I have been a customer with Vivint for 6 years. It’s time to take my business somewhere else. The mobile app went down 3 days ago. I called 3 days ago and was told it would be back up in 24 hours. Nope. It’s not up. Shopping today for new security system. Oh and by the way! Thanks for Leeman your customers know there was a problem, said with sarcasm. Never received an email or nothing from you about the issue. This is no way to conduct business..Version: 3.2.9
✓ DisappointedThis app was wonderful. I don't know what happened, but for the past several days I cannot get it to connect..Version: 3.0.2
✓ VicenteI cancald ur home system and ur still charging me fix this and return all my money I will report you to BBB Tell everyone on Facebook Instagram And anyone else I can find.Version: 3.2.9
✓ Dont like it!Camera's not working at all..Version: 3.0.2
✓ App doesn’t work well with thermostatChanging the temperature on my thermostat using the app is so frustrating. I will change it to my desired temp but when the app refreshes... I mean IF the app refreshes, the temp goes back to the temp it was before! Some times it changes the temp on the thermostat but doesn’t reflect the change on my app and sometimes, it doesn’t change the temp on the thermostat or my phone..Version: 3.2.9
✓ Horrible appI don’t know where my last review went but I can tell you it’s not showing on here. This app is worthless. Complete trash. If it doesn’t freeze on you when you’re switching cameras (granted it even loads and opens at all) then it will just not do anything. Yesterday I received about 30 notifications that someone was opening my door and at my door and my front yard. Non stop for about 20 minutes. I was literally looking through the door window at nobody. I had to reboot the system for the 1000 time since I’ve owned it. We are readying ourselves to switch to another service. We can’t even feel comfortable going away because nobody will be home to sort out the Vivint issues..Version: 3.2.9
✓ VivintHey there a quick note for you , there seems to be a bug in the thermostat section where it seems my system has this problem of adjusting the temp up or down when no one is home, it's disturbing to say the least in these times of low incomes due to the economy and you have to keep an eye on a electronic device that wastes money like its free, please fix this issue immediately.Version: 3.2.5
✓ App CrashesSomeone needs to be fired. They broke an app that worked just fine before. Way to go..Version: 3.2.5
✓ It works, but...Like I said, it works. Not a whole bunch to speak of. In comparison to other alarm providers this app is very basic and doesn't give you bells and whistles. However, I also feel that is something that Vivint is responsible for in their product offering. These probably do not directly correlate to the app. Add features like Nest, Lutron, Ring etc., not just your proprietary products and that will get you higher marks..Version: 3.2.9
✓ Good equipment but a crap appSo 10 minutes ago I got a text that says I have a visitor at my front door as I’m hearing police sirens at six in the morning so I click open and it goes to the Vivint homepage with the cute house and airplane flying over it saying connecting connecting connecting to your home connecting to your home nothing happening connecting to your home Sirens closer after 4 minutes IStaring at their orange homepage I gave up got dressed and went and looked out the window g good thing no one was breaking and it was probably just the wind but I can’t see the footage because the app won’t open ! this is happened several times in various locations from sitting at home being in the bedroom like now driving out of town and very rarely does it connect in real time to show me what’s going on what good is a service if you can’t see what’s happening with your security? Bottom line: CRAP APP.Version: 3.2.9
✓ Not enough featuresThe feature set it has works good, but this app allows only for the most basic control of your vivint panel. Please add the ability to bypass sensors! It is a pain to go through the process of bypassing a sensor using the panel. The features available should mostly or all be available in this app, so you can access them silently and even away from home! I'm surprised at how basic the functionality this app has, even with all the potential it has to be even better..Version: 3.0.2
✓ Worst serviceThis service sucks, the customer service is not good and the systems are just annoying, my family was getting ready for bed and the alarm box started going off for no reason at all and we dont know why, we tried fixing it but it kept going off until we finally called vivint and nobody we called helped us they all just said “just turn the power to it off” but that didnt work.Version: 3.2.9
✓ Doesn’t seem to support multitaskingIf I don’t keep the app on the screen with my iPhone, iPad, or Apple Watch awake after executing a command it usually won’t complete the command. Which means I have to keep starting at my device until it’s done—which usually takes an unacceptable amount of time. The Vivint app doesn’t even show up in the “background app refresh” settings, so it would seem that once the app isn’t on the screen, it stops working, like it’s 2009. Frankly everything about Vivint feels like it’s from the end of last decade, so this isn’t too big a surprise..Version: 3.2.9
✓ WellIt would be good if it worked all the time. But most of the time it won't disarm my alarm system from this app. I park in my detached garage so I need to be able to disarm my system remotely..Version: 3.2.5
✓ IOS UpdateUpdated this morning, pop up notifications no longer work..Version: 3.2.9
✓ Updates made features uselessWithin the last year, an update rolled out that has caused the video features to not work. I can see the live video, but can’t playback recorded videos. I’ve tried several devices but it seems that it works on an older app version on an old phone. Also, the motion triggered alerts also are glitching. It used to send the alerts via text with a clip to play, now I can’t get text notifications to work. I somehow got the email notifications to work when motion triggers video but it clutters my mailbox, and, you have to check the app for the clip. It doesn’t attach one to the email. Please fix. Very frustrating that a feature I pay for hasn’t been functioning for months. Tech support via the phone only offers very basic app troubleshooting. They weren’t able to resolve the issue. A possible reason from customer service that this is happening might be that one of my door sensors has a low battery.... makes no sense to me..Version: 3.2.9
✓ Spruce groveThe pantilts are not fictional any more and having to pick a user name to leave a review is lame as well.Version: 3.0.2
✓ App is crashingUsing either Touch ID or my code, the app flashes on then crashes. Please fix. Very useless right now..Version: 3.2.5
✓ Could improve…Cannot always rely on app to manage on/off for the alarm & provides minimal information.. Would be better if you could see all areas of your set alarms are active. Recently I found out basement alarm has not been active & no warnings or alerts..Version: 3.2.9
✓ Good, but...It does what I need it to do. Although it would be nice to be able to remotely access the panel to send for help in case you're trapped and are unable to get to it..Version: 3.0.2
✓ Works ok but don't like temp incrementsApp works ok for me but would REALLY like to see the Temperature increments by by .5 rather than 1. Please change to match thermostat..Version: 3.0.2
✓ Wish I had never gotten VivintIt doesn’t matter if the app works or not when none of the rest of the alarm system does. To bad I’m locked into a contract. December 1st 2019 I’ll be dropping them. I’ve had nothing but issues. As I type this my doorbell and den cameras are off line again. Livingroom motion sensor isn’t working. Shop door sensor isn’t working and I can’t get the driveway camera to record anything smaller than my truck. I hate it. If you call customer support you will be fixing the issue yourself over the phone for well over an hour. If you want a tech get ready to pay for one and monthly because thats how often you’ll need one..Version: 3.2.9
✓ Keeps messing up the thermostatWe have a Vivint smart home at our apartment and it’s been a nightmare since day one. The door would randomly unlock in the middle of the night, lights would be turned on and off at random… It’s extremely unreliable and it’s very difficult to figure out why a particular problem is happening and his to fix it Nothing ever works right. There are always issues with the app communicating with the thermostat. There have been times where the thermostat turns on heat where as the app says it’s on cool. The could be problematic in the summer where it could’ve done some real damage to our dog. There are constant glitches. The customer support is a joke. The first time we scheduled a technician to come look at the issue he never showed up. Tue second time we had to schedule them a month in advance and they couldn’t fix all of the problems. Within a few days we were experiencing problems again When we changed phones and re downloaded the app the whole system was freaking out again. Honestly the whole Vivint smart home seems like a scam to get your money. The whole thing is counterintuitive and extremely underdeveloped..Version: 3.2.9
✓ Vivint classic appThis app used to work up to the beginning of December. Spent hours with Vivint support to get it working again. It will only give me the status of the alarm panel. I no longer have remote access to turn off or on the alarm. I would not recommend this company to my worst enemy. Be careful of making any changes to your existing service because they will lock you in for a 5 year contract. Terrible terrible terrible.Version: 3.2.9
✓ CancellationRidiculous hoops to jump through when trying to cancel services, even tho I was eligible..Version: 3.2.9
✓ The only change that was needed....Meh it's ok, but u should be able to remotely sound ur alarm incase your trapped somewhere you can't reach ur panel when ppl try to break in..Version: 3.0.2
✓ ServiceConvenient for making adjustments on phone but have dead batteries and still on 2G. Called for upgrade was told it would cost $400 plus to upgrade. I have had the same system for many years and they want me to pay more now than what I paid to get the service. How is that, you would think they would be trying to keep me as a customer but they didn’t care. Thinking about calling them to come get it and go with another company..Version: 3.2.9
✓ Great app, butBut most times I cannot use it because I always get a response saying "the signal cannot be verified" so it's just as well not to have it..Version: 3.2.4
🙂 Vivint Classic Positive Reviews
Vivint Classic works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vivint Classic.
⛔ Vivint Classic Problems
