- 90.5LEGITIMACY SCORE
- 92.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Zara Home App Complaints & User Negative Comments 2024
Zara Home app received 121 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zara Home? Can you share your negative thoughts about zara home?
Please wait! Zara Home Facebook comments loading...
Zara Home for Negative User Reviews
✓ Very nice app. Hard to navigate!I thought this app would be similar to Zara app. But does not explain the return policy and difficult to navigate that part of the purchase!.Version: 11.3.2
✓ Can be more user friendlyI really like the product line you present yet the app can be tiresome. You must choose a new filter when you go from depts. An example is when you change from “recommended to low to high price” - and go from bathroom to living room etc. You must re-select the filter each time you go from dept to dept. also if I recall, you were able to continue through the store by pushing up the app towards the top of the screen. You do not seem to be able to do so any longer and you must go back out and select the dept you desire..Version: 12.0.1
✓ Beautiful App, Awkward FunctionalityThe application is designed beautifully. The aesthetics are phenomenal how they exhibit the products is gorgeous, but the functionality is in the user friendliness is way off. There’s a huge learning curve in using this app not saying that one cannot overcome it, but it goes hand-in-hand with how it was designed based off of aesthetics alone..Version: 13.5.4
✓ Decent app - localization issuesApp and account set to English yet receive notifications, order confirmations in another language. Browsing is slow but intuitive..Version: 12.1.3
✓ Can’t change currency or view storesI thought downloading the app would give me a bit more information than the website. Turns out I still can’t locate a store or even change my currency from euro to aud. Pretty annoying when you want to spend a lot of money somewhere but you physically can’t..Version: 12.0.1
✓ Problem with Address inputCannot complete purchase because app does not recognize address.Version: 13.5.6
✓ Would be great it it workedThe convenience of this app should mean that it gets more sales. But I have such trouble paying for orders that it’s a waste of time and easier to just drive to the nearest store and buy in person. It would help if there was a decent support service when I needed it.Version: 14.1.1
✓ App Closes ConstantlyThe app has a nice layout and simple design however it always closes whilst i'm browsing which is annoying. I have to them go back on to the app and get back to the section I was on and it will then turn off again. Other than that I really like Zara Home as they have some nice items on this app..Version: 8.4.1
✓ Bad experienceI made an order and tried to expedite the delivery, and all i got is please wait for the delivery , the chat agent was not flexible not helpful didnt give any alternative solution, and when i tried to collect the package instead of delivering it to me or at least transfer the order to any branch , the agent said he cant change the delivery policy if the order is made, i cancelled the order because i got no other option!!!.Version: 13.2.0
✓ Zéro étoileCe site ne fonctionne absolument pas. Que des messages d’erreur. Malgré plusieurs contacts avec le service à la clientèle, impossible d’ajouter des articles et/ou de voir le panier..Version: 9.2.0
✓ Problem with shipping and billing addressesThe shipping and billing address is not clear on the app and needs to be fixed. I purchased something to send to my brother but the billing address was my home. There was never a clear spot for both. I hope this works out okay but I’m already anticipating a problem..Version: 9.3.1
✓ Poor customer serviceThis app is totally pathetic with poor customer service, firstly they don’t even bother to reply you and when they do they are so slow that you start regretting that instant why even you purchased from them. My order arrived damaged and they are not even replying me! Frustrating.Version: 10.4.5
✓ What has happened to all the cool stuff that was in store????So disappointed in the online store. Everything is so drab and boring. I couldn’t wait to smell that luscious fragrance, walking into the city store!! Bring ZARA HOME Walk-In Stores back!.Version: 9.1.0
✓ Zara AppZara App is a total waste of time. What’s the point of downloading it if you can’t purchase anything . 😡.Version: 8.4.1
✓ Stop creating updatesAt this point you should be a web app anyways, but do you know how frustrating it is that you guys request an update around every month?.Version: 13.4.1
✓ Great design, terrible execution.This app is great but buggy. Cheers!.Version: 9.8.3
✓ Zara employs racistsI can’t support a company that knowingly employs a racist as their head designer, do better Zara!.Version: 11.4.2
✓ If I could give a minus star, I would.Once again was trying to order from your app in China but again I can not finish my payment because it asks me again and again to veryify my identity in a never-ending loop . This is been going on for so many month now and I am getting so frustrated and feed up with your store..Version: 12.4.4
✓ Does not workDoes not work to add address.Version: 13.2.0
✓ Dissatisfied customer from Zara HomeZara in General used to care about their customers. The whole experience from ordering to our order getting lost to the customer service agent who was horrific and never followed up and then when we called back three weeks later to get the same customer service agent and told us not her fault but rather we should follow up with Purolator….we would never suggest anyone order from Zara or Zara home again. Clearly they don’t care - there are too many retailers that value their customers and we don’t need to support retailers that do not care about customer care or whether you get your product or not..Version: 12.6.0
✓ Still Needs ImprovementApp is hard to use. Some products are nice but photos are too edited and deceptive. Bought a table but quality looks worse than in photo…return is tricky..Version: 11.7.1
✓ Sconto non funzionaDopo aver contattato l’assistenza per ben due volte, ho dovuto inoltrare il mio ordine senza usufruire dello sconto..Version: 11.4.2
✓ No internal settings to change countryAs the title says. Settings for the app aren’t there. It redirects to iOS settings..Version: 12.4.2
✓ WebsiteThe website is terrible takes me ages to order anything constantly can’t go back a page hopeless logs out etc. not the first time happened before spent over an hour on it once trying to order and gave up . Quickly have to order before it goes back and chucks my basket out. Very very frustrating website.Version: 12.5.1
✓ My opinionIt was the worst app I ever communicate with , i talk with the zara home chat and the agent answer was so bad , she or he didn’t give me any answer, and at the end she closed the chat while i was talking with them , I ordered on 4th of May and they said you will receive your order on 9th of May and we’re now on 2nd of June and I didn’t receive my order.Version: 10.4.3
✓ Always issues.Such a poor app. It’s a shame, a global company can’t have a workable app!.Version: 10.3.0
✓ Impossible to order onlineHi I tried to purchase items over the phone and they told me they don’t take phone orders: is this true? I just had surgery and it would have made ordering much easier, if I was able to order over the phone. I signed into my account but could not see how to order online..Version: 12.4.4
✓ Easier Change of shopping countryI would like to easily be able to change country as I’m moving/living between a few different ones.Version: 13.5.6
✓ Bring it back to basicsNot an easy app to navigate. You can’t just see all the items for sale, you have to shop by collection, and they show all the items staged in photos and you have to go through each photo and choose to “see items” in photos rather than just scroll through each item in each collection..Version: 11.4.0
✓ Not user friendlyThe help phone number is automated and tells you to fill out a form then hangs up. The form I filled out twice; when I was able to chat text they couldn’t see / find the prior forms I filled out. I went to look at my order to tell the chat person specifics and the chat literally disappeared without anyway to get back to it! So frustrating and very disappointing for such a huge company. The person I did chat with was friendly but the app is NOT user friendly and I am tech savvy..Version: 12.0.1
✓ Asked for VATI’m an individual buyer but the app kept asking for a vat number and wouldn’t let the order process. Even now as I type there is no visible text. Fix the bugs Zara app..Version: 10.6.3
✓ This company is a jokeThey do not offer free returns, unlike Zara so you are expected to ship back your items on your dime. Also there is no store opened in Canada anymore to complete your return in store. DO NOT BUY FROM HERE, unless you are prepared to pay for all your returns. Terrible customer service..Version: 11.4.2
✓ Love Zara Home Hate This AppNo matter what category I choose, it never shows any product..Version: 9.5.3
✓ Freezing issuesApp will sometimes freeze on me. I’ll have to exit it and then restart it to get it working again and then that will keep happening over and over again..Version: 11.4.2
✓ So what’s this app design for?I thought I can at least buy something in this app!.Version: 8.6.0
✓ Still can't shop online!!!Still doesn't work.Version: 8.9.0
✓ No online shopping option!Why have an app when online purchases are not available? Closed Melbourne store - not happy, Jan!!!.Version: 9.1.0
✓ Lots of broken detailsThe fact you can’t use the same account as other Zara apps and web pages means you need to re-enter all your info and have yet another password The payment flow erases your details if you change screens which many times you have to do if you are using a digital payment method. The payment flow crashed twice I was unable to pay despite correct payment info. Search is iffy and not great at finding what you are looking for. It’s hard to find matching items like the sheets for a given duvet set. Hard to search by materials. Descriptions are too basic. I.e. doesn’t tell you if sheets are soft or crisp, for cool or warm weather..Version: 11.8.0
✓ Cannot log in with Apple IDThis app is so annoying with logging in please can it just log in and stay logged in ?? I cannot access now using my Apple ID but I can using my email address and password but the orders are placed on a different account that I logged in with the Apple ID so I cannot track the items? The person on the live chat I found was so rude and not understanding me at all! Oh and the just closed the chat without asking if I needed anymore help because I brought this topic up again, what on earth is going on? So annoying because there is no zara home in wales so can only shop online !!!!.Version: 12.6.1
✓ No tracking number.Never received the parcelLoved ABSOLUTE LINEN, and finally they got it in stock. So I ordered it and CLEMENTINE. They were supposed to be delivered by 20200314, but they weren’t. wait for another 5 days and called. Being told that they have no idea where they are, without tracking number provided how they supposed to trace the parcel? Then being told my fav ABSOLUTE LINEN is not in stock anymore... what can I say... Poor online ordering system&tracking system caused this very disappointing online shopping..Version: 10.1.2
✓ Terrible appFull of bugs Now after last update can’t even open app without getting an error message..Version: 10.7.1
✓ Misleading - window shopping app onlyThe description of this app is misleading - window shopping app only. No shopping option at all. Very disappointing....Version: 8.3.1
✓ Constantly needs to be updatedConstantly needs to be updated, once a month.Version: 12.8.1
✓ Annoying websiteTried for 2 hours to put order through, wouldn’t accept p/w, asked for reset, nothing came, asked again, nothing! Made another account in the end, what a flippin palava!.Version: 12.6.0
✓ You can’t checkoutI tried to checking out and it’s beyond cumbersome. I emailed the support team about registering for a new account because on an IPhone X, you cannot register as an individual. When I click the fields to enter information, the keyboard doesn’t pop up. So they emailed me back basically providing no help and told me it’s fine. I finally hit ‘save’ on the upper right corner and I got validation errors - FINALLY - so I could enter my info to register. I registered and began my checkout only to get stuck AGAIN. After you select shipping and add in you address - nothing happens. There is no button to continue or do anything. So you just go in a loop. YOU GUYS NEED TO HIRE A PROPER UX AND QA PERSON! I can only bet that they are losing sales and customers from this..Version: 8.9.0
✓ Incompetent App DevelopersThe app is definitely unfinished. So much money and they couldn’t find a competent dev team to make this work? 1) Half the products won’t load they details (kitchen trash can) other times 2) I will type an items and it won’t be able to find it in the search engine but only when going manually. 3) you have to log in every and each time you terminate the app…. Come on, these are rookie mistakes!.Version: 12.4.1
✓ Paid for order and was told I didn’tI recently paid for an order and the status was always pending. I contacted Zara and said they would check and contact me about it it has been over a week and still nothing. Not even a refund. I try contacting by phone and the have hung up on me both times. The app has many issues and not recommended with AliPay and WeChat Pay. Zero stars if I could.Version: 10.1.2
✓ Return at own expenseI have no intention of using this app again. I bought something, but within an hour knew I didn’t need it and wanted to return it. I tried to cancel and the app wouldn’t let me. Now they are saying I have to pay for the return, even though I didnt want it to begin with!!! Don’t use the app, just shop in the store or don’t shop there at all; it’s overpriced anyways..Version: 10.4.3
✓ Disappointed!I had high hopes for this app but found it difficult to use. Search function was useless and no filtering eg colour, size etc I ordered too much stuff by mistake but could not delete what I wanted to because I couldn’t see how to edit my basket so ended up ordering nothing ! I love Zara home but this app is enough to drive you crazy.Version: 9.4.0
✓ Very bad experienceI ordered some stuff on Black Friday and all I needed was the oil filter, I ordered the white one ( there was 6 left at that time ) and I also added some stuff to enjoy the free shipping fees. They placed the order and took the money then they emailed me after a week telling me that they can’t send the oil filter because it’s out of stock and they will refund me with the proper amount, I asked them to send the black one instead with the same discount but they refused so I asked to cancel the whole order and also they said they can’t and they are sorry. Although they are mistaken but No One wanted to help or even fix the mistake. I asked to return the box but HEY it’s not for free I need to return on my own expense. Regarding the app itself it’s also awful always down and need to be closed and reopen. That’s awful. I will delete this app after making sure it’s been posted. No more shopping from Zara Home So disappointed 😞.Version: 11.9.2
✓ StinksGreat until you request a return. Then it will not let you chose a delivery option. You cannot continue without that. So you then need to contact Zara. Wait for them to return your email and return label, which is not always promptly This has happened repeatedly for me even after informing them of the problem. Otherwise five star.Version: 10.0.0
✓ Can't buy anythingAustralian customers can't buy anything online. Why bother with a app?.Version: 7.4.3
✓ Will not allow me to ship through the appEvery time I enter my address, it says it’s an address that does not exist. So I have to go on their website to purchase anything..Version: 11.5.1
✓ Faulty website and terrible customer serviceI’ve never had a business so actively try to refuse a sale. Both the app website had so many glitches after repeated attempts to get it fixed and 3 calls to customer service, they wouldn’t even take my order over the phone and simply said sorry, I guess you can’t place the order. Beyond frustrated and shocked at how badly ZaraHome is not interested in business or satisfactory customer service..Version: 9.4.0
✓ Terrible experienceNo favorites. Freezes. Unusual and unfriendly browsing of products. Useless pictures. Makes you work too hard for too little payoff. Study wayfair and upgrade your experience. Your products look very intriguing, but it lost my interest after four screen freeze and restart attempts. Too bad. Delete..Version: 10.7.1
✓ Stole moneyI placed an order on the App and it said there was an error with the transaction. I then tried again thinking I didn’t put in the correct info. Says error again. I see that my debit card was charged twice but I did not receive any confirmation from Zara. I then called Zara and they had no recollection of the purchase being made. I have been on hrs of phone calls with Zara and Chase trying to get my money back. Still have not resolved my issue..Version: 11.7.1
✓ Really difficult to navigateThis had taken 15 mins trying to add to thie basket and click on the right size I gave up and went with the ones that worked. Also tried to reset password and it wouldn’t go through so had to make a new account.Version: 10.4.3
✓ Can’t purchase onlineI don’t understand why it states ‘online shopping’ when clearly it won’t let you purchase anything!.Version: 8.4.1
✓ Super buggy, like its websiteCan’t delete any items in my cart. Tried the same on the website but has the same issue :((((.Version: 10.4.6
✓ Pathetic customer serviceI have placed 3 orders and out of the 3 two orders were not received. I had to call and get in touch to get updates and ask for the refund. They block your calls when they don’t have an answer. Most disgusting company and customer service..Version: 12.7.1
✓ Most disappointing appYou can’t really shop. Frustrating. Not too many products listed on the app either.Version: 9.2.0
✓ Returns policy not shown in the AppAfter making a purchase through the app - not the easiest to find what you are looking for. 1 of the pumps on my hand soap dispenser was faulty, it doesn’t sit straight. I looked on the app for the return/ exchange options to find nothing. I had to email Zara home only to find I need to pay for the return. At $60 + tax for 2 hand soap dispensers (that are the same quality as those at home sense for $10) I am so disappointed like many more before me..Version: 11.6.0
✓ Not very user friendlyAfter having this app and using it for a few days, it could be greatly improved. It’s not intuitive , too many touch’s to get what you need, not laid out properly..Version: 10.5.0
✓ Horrible websiteReally enjoying the products and collections, however the website is a nightmare to use and always has glitches. Manipulating the bag is the worse, for example trying to add or delete items from the bag is always an issue..Version: 10.4.0
✓ Useless appIt was advised on website that download the app to shop online. But can't shop in app, there's no point of downloading the app then..Version: 8.0.0
✓ Zéro sur cinq pour vos commandes en ligneÇa fonctionne jamais! Plein de bog!.Version: 12.1.3
✓ I’m giving zero star ratingAfter going online to view the website and to try and purchase items that I hAve done so in the past , I noticed the website had changed , I was unable to view all the tabs on the website , especially the Christmas tab. Nothing was showing up , so I emailed customer service , to which I received a not so helpful response. I was told to download the App. So I did , why? Not sure cause every tab I Press on shows “No products available” ... Zara Home you need to lift up your game and offer proper customer service . Not happy !.Version: 9.8.1
✓ Very deceiving.Pointless app. Just a catalogue..Version: 8.2.1
✓ Terrible experienceWhy the hell Zara Home is still not available in Australia to shop online in this day and age !!!??? VERY DISAPPOINTING !!!! What is wrong with you people !!?? Don't you want customers business ..??!!!!?.Version: 10.2.2
✓ Lousy serviceIt is not the first time i buy something where not only the delivery date is already ridiculous ( 3-4 weeks ) but also its way passed the delivery date and the item has bot been shipped yet with zero email or update or whatever given. Its zara not a personalised decorative made to measure order.Version: 12.0.1
✓ Inaccurate delivery dates and not much customer supportItems bought on app are not showed whether shipping from inside or outside the uae and they easily miss delivery window. The customer chat seems to be isolated as the agents do not have visibility to your purchase history or who you are and have no visibility on your purchase delivery details.Version: 12.7.2
✓ Delivery chargeFrustrating when you’ve bought over £200 worth of sale items you have to still pay the delivery charge unless you buy £50 worth of non sale items! Other stores don’t have that..Version: 14.0.2
✓ No point buying on itWhat ever you may order and even if confirmed. You get what they have and not the full order gets shipped. No point buying anything on the online store. It makes no sense..Version: 11.0.2
✓ Not indicating sold out items until check out is frustratingThe app is nice looking but Two things that make it less enjoyable and time consuming Picking out sheets takes time, sometimes the photos of staged interiors and other photos are quite different in colour. Picking out sheets and then at the end finding they are sold out meant I had to go back and forth between the page and my basket to see if an alternative is available. This should be visible from the item page immediately. And an indication if they will be restocked, or a contact me when restocked note..Version: 11.3.0
✓ Deliveries just disappearDeliveries are never on the day they say they will be, you do not receive an update as to when they will be and have to chase them up yourself. Often there is no information on when the delivery will be. The problem seems to be that the back office does not communicate well at all..Version: 14.1.1
✓ Could be betterOn the whole a good app - products are fantastic and the app reflects that. Some user experience could be improved though - saving favourites without always having to choose a location would be smoother, and bing able to choose the order number and item that you want to discuss when on live chat just a couple of ideas that other apps do….Version: 13.6.1
✓ This is the worse app to order from.I am rejecting a parcel that I have ordered through Zara for clams of next day delivery when it is delivered two days later. I do understand this is not a normal time that we live in with covid and parcels may not arrive on time; however, Zara should not list it on their checkout before purchase is made. It is a matter of principal and. It the urgency of having the clogs. Although they were being given as a gift and now we do not have anything to give today. Thanks Zara for the horrific service. I will also leave this on your face book page. Disappointing.Version: 10.4.3
✓ Useless appWhy would you spend the time and energy in creating a “shopping online” app through which you cannot purchase anything? Pointless and disappointing, especially now that they’ve closed one of their major stores in Sydney CBD. Doesn’t help their cause..Version: 9.0.1
✓ PatheticBought a quilt cover in-store on a recent trip to Sydney (live 2 hours away), but the pillowcases were not included, web said I could shop online via the App but it’s just to look!!!.Version: 8.0.1
✓ 【Update】Package missingPackage was sent to wrong town by FedEx. I have contacted FedEx and was told to contact sender(Zara) to address the issues. I reached out via contact form(never received reply) and chat(no assistance but was told they will pass out information and get back to me via email). Hope they will actually do something since I sent them all screenshots to prove that package somehow went to wrong town. But Zara has bad reviews so we’ll see. 【Update】 I have received email from Zara that said “package has been delivered”. They clearly ignored all information and prove that package was dropped at wrong town. I connected to chat again with hope that they can see the log but it seems as if they aren’t reading anything so I had to explain same thing again. Eventually they refunded me. If you have issues just call and don’t let them hang up until they actually slove the issues. And be sure to check all reviews on online, apparently some people wait months to get their refund or replacement, if I had known I would’ve shopped at different brands. I will give them one star for having chat on app and actually issued refunds..Version: 12.9.1
✓ No returns availableNo returns available.Version: 11.8.0
✓ Need to work out kinksThis app really gave me the run around trying to set it up. Then when I was finally able to set it up and make a purchase, it wouldn’t accept my address and I had to use a drop off point?!?!?!? Too ridiculous and hoping things go smoother now. I just spent a stupid amount on candles…..Version: 12.0.1
✓ The worstHonestly - what could be worse about this site. To name a few... randomly zooms into the page so you can’t see anything and you have to reload several times or go onto another page to escape it, you can’t delete just one item if you’ve added multiple items, deletes them all and you have to go back and re add them, incredibly slow checkout... this is meant to be a global company, come on.Version: 10.8.2
✓ Pointless appCan't even buy products from the app... Is it because I'mfrom Australia? What a useless waste of my time downloading it and spending an hour looking at stuff.... NOT HAPPY.Version: 4.5
✓ TerribleThis App is just a lie ! You can’t shop online at all. Please fix this or change advertising ! This is seriously misleading. Don’t waste your time with this app !.Version: 8.5.0
✓ Could be betterOverall nice UX Wish it was easier to find things, the categorisation seems odd. Favourites would be a really handy tool if it worked - currently you go to add something and you can’t add it to a list so have to create a new list for every item.Version: 13.6.1
✓ Sue from Sth AustraliaZara Home app is useless. Tried to open but just get ‘loading’ then nothing!🤬.Version: 9.9.2
✓ 很差App很难用.Version: 10.6.0
✓ They changedIt sucks now. No more sales button. No more order history. They also increased prices..Version: 11.8.1
✓ Some unnecessary confusing favourites listWhat the is the point of creating titles for wish list ? What a waste of time . Also confusing adding things to the basket. The final busked only showing 1 photo of the item , you are not able to see a full description again if you are in the basket. Zara clothes App works much better..Version: 10.4.3
✓ Useless in AustraliaCan’t find any stores neither let me change the currency. This Appia for eUro zone only..Version: 12.9.1
✓ Useless appI have no idea what this app is for. Can’t purchase online, search for a store function provides no store results. If I could give zero stars, I would. Complete waste of time..Version: 9.1.0
✓ Keeps crashing.The app keeps crashing and sometimes fails to load all the items 🙄. It’s quite annoying..Version: 12.2.0
✓ Still can’t shopI read the other reviews and thought that the feedback that was given was acted on and fixed so you can purchase via the app... That would be a big fat no!! They must not want online/interstate business from people who don’t live in a big city to be able to go to the store. Really disappointing in this day and age; being back being able to purchase or remove the app entirely.Version: 8.4.1
✓ Like The Website The App has IssuesNot easy to use the website Not easy to use the App Because of weird choice of locations not easy to go into a store…. I don’t know why Zara Home make things so difficult for customers and themselves it’s a shame because some of the products are great.Version: 14.2.3
✓ App and user didn’t goAfter carefully prepared my basket, the app suddenly asked me for my login details and didn’t work. After a while I couldn’t even recover my account. Of course by the time I managed to get into it, half of the items were gone..Version: 13.0.2
✓ It’s alrightThe search feature can’t be a bit dodgy and doesn’t always give results. And they don’t send email notifications for when something is back in stock, despite signing up to be notified..Version: 11.8.1
✓ Great aesthetics but...Every time I need search for items, it doesn’t scroll down all the way down. Get freeze. Or when I wish to go back on the item I bought, it doesn’t allow you to the item. You need to type or search for the item, and guess what happens.... can’t scroll down. I really like the app, for inspiration and to buy 🙃 but the app has its limit and I have to resort to the website to get the online shopping experience..Version: 11.1.0
✓ Not greatThe up and down scrolling to see multiple product photos isn’t intuitive. There’s also no option to add my gift card to purchase.Version: 10.4.6
✓ App never worked for as long as I used itEvery tine when I tried adding an item to bag I get some red warning generic error and nothing is added. I thought I didn’t update my app so I did but still the same error! I so want to buy something every time but it NEVER WORKED. I use the Zara app all the time and never had a problem so what’s up with Zara home???? Also something is never in stock is having 20% off tonight. But it keeps saying coming soon and I never get notified. Why put things on sale but they are not in stock?!.Version: 9.7.1
✓ Bring the joy of browsing onlineFor places like Brisbane, ZaraHome online is great for diehard fans, however the fun part of your stores is discovering beautiful things you didn't know you needed. Currently the navigation makes it hard work as you have to drill down so many layers to discover something. Great if you have come online for something specific but hard work if you just want to 'browse' with the hope of stumbling on a pretty find. Perhaps a "view all" option at the top layer of each navigation eg bathroom/bedroom or even sales would bring the joy of wandering your stores just a little closer for those who's nearest store is 1650kms away 12 mths later.... after buying many items through your app it now looks like you have taken away the online shopping feature (aka the only reason I downloaded it) sorry review is no longer 4*, it was a poor browsing experience before, but at least I could buy..Version: 7.4.3
✓ You can’t purchase anything onlineWhat’s the point of closing down the homewares stores to be told you can purchase on line in Australia. Is this the so called online shopping site? You cant purchase a thing.Version: 9.4.0
✓ Constantly crashesUnlike the Zara clothing app, this one constantly crashes. You lose your page and what you’ve added to your cart. Frustrating..Version: 8.5.0
✓ Terrible appFirst I have purchased in the past so you have my information. 2 hours and I was trying to put a sale through. You decided to deactivate my account. Next when I tried to order all of a sudden no more stock. 10 minutes later I tried to order again it’s showing up stock. Next your support does not answer your phone. What else can I tell you? Should I keep going??? Terrible!!!!.Version: 13.5.4
✓ Can’t shop onlineAbsolute waste of time...you can’t shop online....Version: 8.1.0
✓ GlitchyThe App freezes way too often.Version: 11.6.2
✓ FreezesThe app is always freezing. Even after the app has been updated and bugs fixed, it still always does this. After a year using this app, this issue still is not fixed. It also takes too many steps to save an item for later when you “heart” it. So many clicks..Version: 11.0.1
✓ Great products, website not always straight forwardWhen looking through the bed linen, it’s hard to see what colour your option have in your basket. Could do with more detail when browsing items with different colour options..Version: 10.9.2
✓ AWFUL! impossible to order! Ripoff!Ordering is impossible. 1)Sale announced to start 8:00 pm EST, which is 6:00 pm MST, my time zone. ALL other retailers, including Zara, allowed me to order at the announced time. Which is fair since I get to order at the same time as shoppers on the EAST Coast. But NOT Zara home!! Web site wouldn’t load, probably due to overload of shoppers. Or was deliberately out of order! Web site FINALLY came up at 7:50! Does no one, not a single executive at Zara Home, understand time zones? 2)Didn’t give me the advertised discount of 30% off entire site! When site finally loaded, it charged the list price for all sale items - and refused to give me the clearly advertised discount of 30% off entire site! What a rip off! Im calling tomorrow to get the promised discount..Version: 8.8.0
✓ App freezes when scrollingApp keeps on freezing, I have to exit and restart. This is very annoying, please correct!.Version: 11.6.0
✓ Not able to scroll after few secondsIt stops scrolling after seconds of using. You can press to open an item but scrolling is not working. Have to close it and reopen.Version: 12.0.1
✓ Pointless AppSuggests you can shop online, but adds no more value than the website. Which is not much. If you are close enough to visit the store and actually purchase, you probably don’t need the app. And if you don’t live close enough, you definitely don’t need the app..Version: 8.4.0
✓ Always bugLoading time is long and sometimes it can bug and app closes. You can’t scroll through the display sometimes too..Version: 13.0.2
✓ Le chat / service à la clientèleLe chat de service à la clientèle coupe tout le temps j’ai dû recommencer près de trois fois avec des personnes différentes à chaque fois. Super pénible en plus de recevoir des items abîmés et cheap..Version: 11.4.2
✓ AbysmalPressed submit order and was sent back to homepage. Has my order gone through? Have I been charged? Should I do it again? Have had nothin but trouble trying to place an order through the website and app, both have major flaws! Will not order from ever again..Version: 9.3.1
✓ I have tried 3 times to buy before the order was finalizedCouldn’t buy the order , had to insert my payment information 3 times.Version: 12.1.2
✓ Checking out sucksProcess prolonged unnecessarily! I almost canceled finalizing my order twice. Use the same interface as regular zara app!!.Version: 8.9.0
✓ Could be betterSlightly tricky to manage such as Check info on product once in the basket... edit etc was hard to fine. More info on product required..Version: 8.8.0
✓ Doesn’t work to place an order or store your credit cardHorrible site. Was ready with my order and couldn’t process it. Just annoying!!.Version: 10.4.0
✓ GlitchyApp will just shutdown without warning. All past purchases from a month ago aren’t showing. Shopping from website has proven to have better results..Version: 12.1.2
✓ Worst App and App’s chat everI was trying to reach someone with the App’s chat but it seems impossible. I think it’s a fake chat. I tried at least 5 times, nobody answered, the chat disappeared any single time, then suddenly a message appeared saying “please wait” but nothing happened and the message disappeared again. Trash chat. Then I tried to change my forgotten password, I got an email with a link to change it. Unfortunately the link doesn’t link you anywhere but the main page of the App!?? Where to change the password is still a mystery. Trash App..Version: 11.3.2
🙂 Zara Home Positive Reviews
Zara Home works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Zara Home.
⛔ Zara Home Problems
