John Lewis & Partners Negative Reviews

John Lewis & Partners App Complaints & User Negative Comments 2024

John Lewis & Partners app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using John Lewis & Partners? Can you share your negative thoughts about john lewis & partners?

John Lewis & Partners for Negative User Reviews

✓ Terrible search and filtersI use this app regularly but hate the annoying issues with search and filters. You have to be incredibly specific with searching items. It doesn’t bring up ‘close to’ items the way other apps do. Also when you go into sections such as girls shoes boots and trainers, you end up with about a third that are boys. Frequently end up with out of stock items when you select ‘only in stock’. You also seem to get a weird selection of filters- like for instance you can narrow boys shoes boots etc by colour or style - but not size!!! You can spend 20 minutes going through filters then looking only to find they have nothing in that size. Often can’t select by gender either in certain things, such as if you’ve gone in via offers. Really really poorly performing app and not getting better. They seem to be working on developing new features such as whether things are available in store, rather than getting the basics right. M&S and Next apps work much better and more smoothly..SiobhainMVersion: 5.3.0

✓ YOUR WEBSITEI have bought items from John Lewis online since your company saw fit to close our local branch. Previously I had no problems with the site but it is rubbish now. You really shouldn’t have let the Managing Director‘s three-year-old kid redesign it. It is much more difficult to navigate. I was looking at bras and on some of them the sizes were not in order but were all over the place. I nearly missed the size I was looking for (36GG) because it was not in order. There were 34s with the 38s and 30s right down at the bottom. I have also been looking for towels and the whole site is not user friendly. It looks like someone was trying to make it arty-farty and failed by a country mile. Please go back to the excellent site you had previously or reinstate a John Lewis store in the city as we now have no department store, and nowhere to shop. Chichester has a department store but it’s a bit of a drag to go there to shop..DozibunnyVersion: 6.35.0

✓ Payment never links properlyAlways have problems paying. I’d much rather use this than Amazon but it’s too hard.MartyjimboVersion: 7.12.0

✓ Store Stock check is useless!With significant number of items unavailable on the website, which given the unbelievable decision to close the Aberdeen John Lewis store, is the only way we can shop there, I checked store stock level. I then thought I was phoning the store directly but was put through to Customer Services instead. Despite it showing on website that almost 20 stores had at least one in stock, I was informed that this item was no longer available in any store. Why therefore raise expectations only to dash them when you can’t order after all? Surely it is possible to provide accurate information? Once again my continuing disappointment in John Lewis is further confirmed..LClark2601Version: 7.11.0

✓ App doesn’t work for a week nowApp doesn’t work for a week now. Please fix it.Mohammed 2Version: 7.10.0

✓ Terrible Outsourced Customer SupportWhen going into a John Lewis store you meet the knowledgeable, kind, considerate staff we’ve come to expect, this is now meaningless as any problems (if you can’t get back to a store), or you’ve purchased online, you have to be deal with the terrible outsourced ‘customer service’. These people are rude, lie about your statuary rights, do not do what they say, leave you to chase & chase, and feels like they’re all reading from a script - all designed to avoid giving you your money back when something has gone terribly wrong. Might as well be replaced with robots for all the humanity and care they show. I recently purchased a Neff electric oven & Neff 2 burner gas hob - both were absolutely useless, flawed, poorly designed and built - and the online support were trying to blame the problems on me, how I’d used them, or I’d have to take up the fight with Neff. I did eventually get my money back, but with so much hassle, pain and exasperated anger that I will now no longer shop at John Lewis. It’s not worth it. The reason for shopping at JL was the customer service, now it’s gone - save yourself the hassle. Shop elsewhere..Ad-hateressVersion: 5.23.0

✓ Get woke, go brokeCongratulations. I’ve deleted your app due to your new woke app icon..Chrisso'72Version: 7.14.0

✓ Good but needs improvementIn terms of high street shopping apps it’s one of the better ones, although most high street apps are pretty terrible. There are several minor things that I think need improving but I’m not going to list them. I will however note my big gripe which is that of the filtering and sorting functions. Now I personally don’t want to see out of stock items(although I can see why some people would) but what frustrates me is that you select to not see out of stock items and then change departments where it resets so that you see all items again. Similarly sorting had the same problem, you place the sort parameters and change departments and have to change it again. There does not appear to be an option to default to these and Its just annoying. There is potential to be a great app, I just don’t think it’s there yet..Landm1980Version: 6.30.0

✓ Items continually out of stockIf you want to make money, you need to stock clothes. It’s not unreasonable to want to buy women’s jeans in average sizes and common brands in winter. Most of the sizes in Levi’s and 7 for all mankind have been out of stock for months. Come on John Lewis, get your act together. I’ve been a fan for years but even I am about to desert the sinking ship. What’s the point of having these items on the website if virtually every size is out of stock? I realise that this is a review of John Lewis rather than of the app, but I think this is feedback that John Lewis should be listening to. People would buy the things if you actually had them reliably available and then it would solve a lot of your problems..Antarctica71Version: 7.52.0

✓ HiGreat job.ZameelhVersion: 3.0.2

✓ Why app available in AustraliaIt’s not possible to add an Australian delivery address so why is app available?.BamboidVersion: 7.34.0

✓ Not Compatible with iPad 2If I could have given this "updated" App zero stars I would have but it seems this is not possible. Why zero stars? Simply because it doesn't work on an iPad 2, in fact you can't even download it as it would seem that it's not compatible! Let's start at the very beginning. On opening my old John Lewis app I was advised that there was a new version available and I should update it as my present app did not take into account my marketing preferences, whatever they were?.? So cleared the decks by deleting the old app then straight to the App Store to download the super revised updated version. That's when things went bad - on attempting the download a pop up message informed me that this new version was "incompatible with this iPad" !!!!!! Great, thanks a bunch techies - ever heard of beta testing? It's what we used to do in olden times to ensure a product WAS compatible with all flavours of the generic hardware and OSs. So now no John Lewis app any more - old one deleted and new one incompatible. If you have an iPad2 don't upgrade although by the time you read this it will probably be too late..Wingco70Version: 5.7.1

✓ Shocking serviceI ordered a bed and side cabinets in Oxford store in 19/11. Staff super helpful and told that I would be contacted when both were in stock for delivery. Approx date 1/12. Received text message on Friday to say ready for delivery but when I rang the number they were vague, not sure, didn’t say what problem was so anticipated that it was a scam and hung up. I tried to ring the store on the number at top of order but no longer in use and asked to dial another number. This took me back to a call centre type response and wasted another 10 minutes whilst the call handler kept putting me on hold. Eventually gave up. I have now ordered the items online and arranged delivery myself which is great but having made the effort to visit the store etc it seems counter intuitive. I could have been tempted just to buy a different product elsewhere and JL would have lost a £1,499 sale..Underwhelming serviceVersion: 7.48.1

✓ Navigation could be improved.Would like to be able to see the contents of my trolley whilst shopping for additional items as sometimes I end up with two of something in the trolley as I’ve already added it once. Also when you get to checkout and you have forgotten additional things you would like to buy there is no way out…you have to press the back button, abandon the trolley and worry what information you have lost. In this case I had to re enter all the gift voucher information. I was actually worried it would say I’d already redeemed my vouchers because I’d keyed in the information once but fortunately this didn’t happen. Far from ideal though as it does put you off going back and adding extra items = lost business I’m afraid John Lewis!.Beebopalula1234Version: 6.41.0

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