Indian Motorcycle® Negative Reviews

Indian Motorcycle® App Complaints & User Negative Comments 2024

Indian Motorcycle® app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using Indian Motorcycle®? Can you share your negative thoughts about indian motorcycle®?

Indian Motorcycle® for Negative User Reviews

✓ Needs improvementThe app is ok overall but routes cannot be planned in the app. Online instructions from Indian say go to MAP - TOOLS - PLAN RIDE. Simple, except that PLAN RIDE isn’t there. Track ride and add place are there but the plan ride button is missing. Hopefully they fix this in a future update. The Polaris app has it, but that is a trail app. No roads..AlwyzsmilngVersion: 8.3.01

✓ Not ready for prime timeThe concept of this app is great. Monitor my motorcycle status, location, and service timing. Unfortunately it doesn’t work consistently. Too many rides aren’t captured. Routinely has my bike at the wrong address. Can’t clear the service warning yet the motorcycle shows service complete. Needs a lot of work!.Pursuit riderVersion: 8.3.01

✓ Rarely WorksThe app connects to the bike randomly. When it does connect, the info on the app is wrong. It’s 75deg out today, but the app says it’s 19. It also says, I’ve only gone 1.2 miles. I’ve gone 2000. Never shows tire pressure. App and RC are worthless..Dmross767Version: 7.2.02

✓ No longer worksApp used to show all kinds of information. Battery level, engine hours, location, neat service, etc. The app no longer displays any information. Just shows mapped rides. No longer useful..Erock1315Version: 8.4.01

✓ Vehicle info goneVersion 7.0.5 was to fix an issue of vehicle not showing on the Home Screen. My vehicle info had always been there, now it’s gone..Bucky1Version: 7.0.5

✓ Does not pair with bikeHave a 2020 chieftain Bluetooth connected just fine but ride command app does not connect tried uninstalling and reinstalling nothing. Maybe you have to have the navigation option. If that’s the case then waste of time..Envenum03Version: 6.3.02

✓ Last update lost tire pressure , mileage etcThis was all useful but with this update yesterday all that data at top is gone! Only the mileage is there! Please fix this.Texassteve1951Version: 6.2.05

✓ This app never worksI bought a 2021 Challenger. The app has NEVER worked since the first day I got my bike. The information about my bike is always off. The latest version of this app also doesn’t work. It just says Please pair to the motorcycle via BT. After the pairing, nothing happens. The information is still off!!! Good thing I like the bike. The app? I would say it’s useless at all..AitchChungVersion: 7.0.7

✓ Doesn’t workThe app would be great if it worked like it should but it doesn’t. The app shows my motorcycle with less than 500 miles on it, it has over 6,000. You can track rides and look up dealers but as far as keeping up with your motorcycle it’s useless..FishjsimsVersion: 8.1.0

✓ You made it worseVehicle stats no longer work. Worked fine before. And yes I have uninstalled it and reinstalled it..Brilliant Blue ChiefVersion: 7.0.5

✓ Was a good toolWas using it to trace maintenance done but it self reset then have lost all data. No one seem to monitor the help section . So it become kind of useless to me..CéréaltherealVersion: 7.0.7

✓ Stopped workingI’ve used this app to track all my rides for the past two years. It’s worked great, up to now. The app won’t open or allow me to view tracked rides. There doesn’t seem to be any method of getting support once the app crashes..Allen BuschVersion: 7.1.03

✓ No stats on main pageAll it says is “Pair your bike with Bluetooth to see vehicle data” and has not worked from day 1. Very disappointed overall. The RZR RideCommand is far superior, it records tracks on power on, the Indian version does not. This doesn’t support WiFi, the RZR does. It seems buggy, driving at night it randomly will go to daytime mode and blind the rider, a good way for an accident. It seems like the Indian version of RideCommand was a fork by developers and forgotten since updates are rare. CarPlay is nice but I paid another $99 for a wireless CarPlay adapter. I want this to work but for me but it just doesn’t. I hope they spend more developer time fixing this app and the Indian RC in general. I had high hopes but so far am underwhelmed..Benny5579Version: 7.0.5

✓ App won’t connect to bikeThis app is useless. Bluetooth connected to my bike is fine. I can play music, get messages and everything. The app however says I need to connect to the bike. The app thinks my bike only has 226 miles... so it connected once but other than that doesn’t connect. Can’t figure out why. I contact Indian support and they give me a issue number but don’t ever call back or help. Seems crappy to me. All of the way around..Grsshppr94Version: 7.0.5

✓ Save yourself 15 mins and the disappointment.This app doesn't connect with bike even when your device is connected with bike. Uninstalled and reinstalled, etc. Gimmicky and redundant features..Professional consumer and bigVersion: 6.3.02

✓ Confusing appAfter planning a trip on my computer, sending via Bluetooth to my phone and then to the bike, I often get instructions to make u-turns long before I reach my destination. This seems to happen frequently..Harry3Version: 7.3.02

✓ Not fully functionalI had high hopes for this app when I got my 2022 Chief, but it won’t sync with the bike. I’ve tried syncing via Bluetooth and usb and no luck with either. The only reason I didn’t give it one star is because it does have some useful info in the app itself based on my VIN that I manually entered (vehicle specs, owner manual, nearest dealership, etc). Polaris really dropped the ball on this app & I hope they get the bugs worked out!.Hijinx1812Version: 7.0.7

✓ Update made it worseIt just Doesn’t work. Mileage is off. Track the location of the bike. Where is that??.Blackout70ssVersion: 7.2.00

✓ Home Page Non-FunctionalYou really need to fix your beta testing and release procedures. Reading the comments, this App has been buggy and non-functional from day 1. Connects to Ride Command, and I can transfer rides. But the Home Page is completely non-functional. No Bike, No Vehicle Data, and the Distance/Tracked Rides/Ride Time are not correct and will not update. When I try to add my bike using the VIN, the response is that the bike is already in the Garage. The Account Profile information is correct. I purchased my Chieftain Classic last week, the software was updated by the dealer. iPhone XR, iOS 13.6.PaulM_ChicagoVersion: 6.5.04

✓ Not connectingThe app would not pair with my 2021 Chieftain Limited. I can only add the bike using the VIN but then cannot establish a Bluetooth connection. Also, my password was rejected even though I had the correct password. Looks like this app needs some serious work..KeystoneRiderVersion: 7.0.5

✓ Ride command December 2019 Update - No SyncAfter the December 2019 ride commander update while connected via USB the ride commander application no long functions. - connected USB = will not sync - connected Bluetooth = will sync.Grimmsh0tVersion: 6.3.01

✓ Vehicle locationWith the last update. The location of the vehicle is no longer working. Please troubleshoot before next update. Was working on previous version.Shepardt14uVersion: 8.4.01

✓ HorribleIt’s a really cool concept. It hardly ever connects. And when it does it only tell me my fuel level and battery. Mapping out a ride is extremely hard to make work. Would be an awesome app if Indian would put forth some effort..Nichol manVersion: 7.2.04

✓ No dashboardI recently purchased a 2021 Roadmaster and when I added it to my app it doesn’t have a dashboard that supposed to read out your fuel,tire pressure, miles and volts. It just has a grey motorcycle and my last ride. Is there a fix or is my bike too new? 😂.MrgeorgiaVersion: 7.0.0

✓ Really need some support/how-to videos!The app is pretty interesting when you’re linking it to your motorcycle, however, there are a ton of features in the app that are not intuitive at all. For example, trying to plan a ride, group ride, or sharing things with the “community” leave me and others I shared them with, with more questions than answers..TmwolfeVersion: 7.3.00

✓ Features available for AustraliaIt is be helpful if you could mention what is available for users in Australia. Most of the functions don’t work here in Australia..DhbcunnVersion: 8.0.03

✓ FunctionalityI have a Scout, so for me, I use this as a ride tracking app. Please add functionality to the ride tracking. Add turn by turn navigation. I don’t have Ride Command on my bike and can’t sync planned routes to my bike. I need this app to function in that capacity..AnonymousReviewerTodayVersion: 6.3.02

✓ Worthless!I spent a tremendous amount of time and money on this ride command for my 2020 Indian Challenger. It is a complete mess and practically of no use bc of its software problems. Not only did I spend a lot on the system but installation as well. I’ve spent hours working with my dealer and Polaris and they can’t seem to get it working properly. They say many people have this problem. How about you stop the selling product until you can get it worked out, so future customers don’t go through the frustration I am?! SAVE YOUR MONEY AND STAY AWAY UNTIL THEY CAN GUARANTEE IT WORKS WITHOUT ANY ISSUES!.Indian IssuesVersion: 6.5.04

✓ Used to work....kind ofSeems to be a beta version. Was working if I closed then re-opened the app. Then I could see my updated mileage. Went in for first service on my motorcycle and hasn’t worked since. Will not “connect” to the ride command service (or server....can’t remember exactly). Pretty disappointing since the bike is awesome..LoonylarryVersion: 6.5.02

✓ Nearly pointlessThis app is almost completely useless. The biggest selling point of the new Chief was a built in GPS. However the only feature the app needed to offer was to enter an address and start directions. YOU CANT DO THAT! Sure you can pick suggested rides, add set locations or see some current ride info but you literally can’t get texted an address, copy the address and start gps. Instead you have save it as a set place. At this point I am going to just mount my phone to the handlebars again … on a bike with navigation built in.Charlestt1Version: 7.3.00

✓ Bad buggy programmingDoes not work at all. Connects with bike but will not transfer data or work in any respect at all 2020 Chieftain. Harley may have a clunky interface but at least it works. This is complete crap..RGTIII3Version: 7.0.7

✓ Needs lots of work for ApprLike most others, this doesn’t work with iOS. Yeah it can find my bike because of the log in but that’s it. No communication at all..JdswebVersion: 7.0.5

✓ Does No WorkFrom day one, this does not work. Every time I try to connect to the app it disconnects! Why offer the if it never works? We spent a lot on this motorcycle and then in addition, your app is useless!! Why can’t the developers fix this app! A very unhappy customer!!!.1999 Trans Am 30thVersion: 7.2.04

✓ Not that goodThe app keeps loosing both bikes and has to be reinstalled at times. Other times they are there? Information is removed such as service history and pictures of the bikes on the home page. Routes do work to be downloaded on the bikes but that’s all. This is the second time I have posted this review!! Previous one has been deleted by someone? The app needs updating as I am not the only one I know that this happens too. Several members of my local IMRG face the same issues and is frustrating to say the least..Biker blueVersion: 8.6.02

✓ App Halfway WorksI want to really like this app, but sadly I can’t. The reason is pretty straightforward it doesn’t work all the time (sync up) with ride command on motorcycle. I have to log in and out numerous times to get it to work. I have the latest software on the bike and the most resent app update. Hopefully Polaris/Indian will square this away soon..Megd29Version: 8.0.03

✓ Problems.The app was already cumbersome and intuitive. Difficulty to plan rides and kind of useless to share or find activities in my area. But at leas true bike stats worked. ….. until the last update and now service history doesn’t sync. So even though on my bike it says I am not due on the app it does. It looks like my service history as been lost and I cannot reregistered service. Please please please fix this. The bike itself is fantastic..Quintal of fishVersion: 8.3.01

✓ IssuesConstantly having issues logging in.Dale4646Version: 7.0.7

✓ So far, so frustratingEvery time I launch the app, it prompts me to login. Every time, it tells me my saved keychain password is incorrect and prompts me to reset. After I reset, it works until the next time I launch the app. This behavior is all the more baffling because I _never_ log out of the app. Perhaps someday this app will add to my otherwise awesome Indian motorcycle experience, but six weeks in someday hasn’t come..EruditewhitetrashVersion: 6.2.02

✓ Unfinished solution in search of a problemI can’t enter even the most basic information. The name field highlights but the keyboard doesn’t work. I get constant login and profile errors, apparently I have a Polaris Ftr 1200, and information about dealers is wrong. Seriously, if you’re going to build an app, you need to be razor sharp on the problems you want to solve for customers and make sure the features actually work as intended. Disappointing considering the quality and attention to detail on the Indian motorcycle itself..AntsVersion: 7.0.9

✓ Will not recognize that my phone is pairedI’ve tried every conceivable way to pair this app on an iPhone X with my 2019 FTR 1200S, and it will not recognize the bike in the app. I can pair the bike with my phone, calls and texts show up on my gauge screen while I’m riding, and it even shows a little phone with status bars on my bike’s screen at startup! Still, the app says “pair with your bike to see vehicle data”. My motorcycle will not talk to this app. I guess I’ll wait for an update and try again then. 🤷🏻‍♂️.BMattioliVersion: 6.1.02

✓ Still uselessApp crashed several times on first attempt to use. Interesting that the "tutorial" gives no information on how to create a route. Inability to search for places to add into the route makes it so difficult to use... Searching by dragging the map around and trying to zoom in and out without adding unwanted points is awful. I would have thought that given this is a supporting app for people that spent $30k plus on a motorcycle, it would so much more useful..Dt1524Version: 3.9.5

✓ Misleading, missing features- mileage and vehicle data syncing from bike does not work - ride syncing does not work - customer support told me it’s not supposed to work... Overall useless app as far as I can tell.Pilgrim689Version: 7.0.5

✓ Not workingThe App does not work, once I open the application the start page appears and then closes itself. I repeated the attempts and re-loaded the application. But the problem persists..AsahdgVersion: 6.3.02

✓ But whyDoes not seem to record your rides. The screen does not follow you. Your trip goes off the screen and it does not self centre.GearingregVersion: 3.9.5

✓ Waste of time and effort!This whole system is full of bugs. Weather connected Bluetooth or plugged in. I feel robbed, doesn’t connect properly with any phone that is usable while riding. I’ve had to turn around more because of the terrible navigation than just winging it. Leaves you disappointed and irritated. No reason for there to be such a worthless system !.Dpw75Version: 8.3.01

✓ Broke iPad version even worseEach update takes away something else. This time, I saw a ‘Upgrade to Ride Command +’, menu item pop up then disappear, which explains it. This version improved the iPhone a little by showing correct dashboard values instead of miles in the millions. The iPad version no longer shows anything. Ride Command on the bike and the Ride Command app were a couple of the selling points that convinced me to get a Roadmaster, but both have been disappointing. Ride Command on the bike is terribly buggy and the app is nearly useless. The developers need to understand that users want to use the app to support their riding by making and managing routes. There aren’t any users impressed by being able to check the odometer, fuel level or tire pressure by phone. I was terribly disappointed to find that the promises of the app with my premium motorcycle amounts to really nothing but a few values from my dashboard. I installed the app after buying the motorcycle—I didn’t get the app, then go get a motorcycle to match it. Forget about retrieving values from the odometer, fuel gauge or TPMS; I won’t check those on the app while I’m riding the motorcycle, and I don’t need to check them while I’m not riding. Instead, put in some decent features: -route creation and management -better waypoint creation -import/export of .gpx -allow landscape orientation on iPad The only reason this app is still on my devices is that I’m hoping a future version will have value..Engr_jackVersion: 8.0.08

✓ Modifications pleaseI would like to see the app country specific with the ability to add, remove and save destinations via Bluetooth. Thanks.Chief rider MRVersion: 7.2.04

✓ UselessWon’t synch with my new 2022 Indian chief. Never has. Would have been nice for tracking rides but I’ll not be wasting time on this app any longer..DjflkdajfldkkaVersion: 7.0.7

✓ Indian FTR1200Doesnt work with FTR1200, even though the Indian FTR Owners Manual gives instructions for Ride Command! Misleading of Indian to advise current & prospective owners, of this useless app..AelrikVersion: 6.3.0

✓ DisappointingThis is a great concept. The execution is terrible. The app works intermittently and as of late, not at. Would truly be awesome if it worked. It’s tempting to download this app but I would avoid it for now..SharkWhispererVersion: 7.1.03

✓ Don’t waste your timeWhat seems like a simple procedure is not. I had a simple question about login/password compatibility and after 3 weeks and poor response from Indian, they still couldn’t find an answer. All they could do is blame it on the app which they don’t own or understand how to use. There are other options..Raula21Version: 6.1.0

Indian Motorcycle® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Indian Motorcycle®.