Bed Bath & Beyond Negative Reviews

Bed Bath & Beyond App Complaints & User Negative Comments 2024

Bed Bath & Beyond app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bed Bath & Beyond? Can you share your negative thoughts about bed bath & beyond?

Bed Bath & Beyond for Negative User Reviews

✓ COMPLETELY FRUSTRATEDWent through the app to purchase a pot that the app said it was in stock. I use the coupon for 25% off one item. Order was confirmed, upgraded to same-day shipping, text message sent, saying it was being delivered by a certain time, then text message saying it was canceled. I spent an hour with an agent on chat, trying to figure out what happened. The agent could not figure out what the issue was so they were sending it to the same day response team and I would hear back within 24 to 48 hours. At that point, I could no longer make any changes or cancel my order, and the agent could not tell me how long the item would be on sale and could not give me back my coupon, stating the most they could give me is 20% instead of the 25% that I had on my original coupon. Today I received a text message at 11:50 AM stating that my order will be delivered at 12:23 PM. At 12:18 PM. I received a text message that my order has again been canceled. WHAT IS GOING ON WITH BBB?!?! This time of year this is not the kind of shopping experience I want to have. It will also have me taking my shopping to another retailer..Kellster4769Version: 26.4.2

✓ DisappointedI ordered an item on the 14th and received a arrival date of the 16th it didn’t arrive and that’s ok I didn’t need it till Christmas. The weekend came by and bed bath and beyond started advertising last chance to order and get it by Christmas. I reached out to fedex and they said it was the shippers issue. So I reach out to bed bath and beyond saying the package hadn’t moved in days they said not to worry it was still on it way. A couple more days went by and I reached out again. They said there was a 3-5 delay from the original ship date. I said perfect it’s already been 5 days. She then said it would be here by the 22nd. It is now the 22nd and the package like I’ve been telling them still hasn’t left moved on the tracking at all. You shipping is an absolute joke and if there’s an issue I understand but don’t lie to me and at this point I’ve been lied to twice. Don’t purchase from BedBathAndBeyond.JoeakaserjVersion: 22.26.1

✓ Support is impossible to reach - app is glitchyGetting support for the app and rewards membership is next to impossible. Go to the website and they directed to use the app. You go to contact us in the app and it says page cannot be found. One trust data for the app is not available and or misconfigured. I scan the barcode at the store and the cashier told me I still need to use the paper coupons the system won’t accept the rewards membership for some items. I hand her the paper coupon and they work. Really I still need paper couples and the rewards app. The staff also don’t understand how to the the app barcodes in the store. Try following the directions to get 20% off and have them Scan the barcode from rewards app at the end of the sale like instructed and am they don’t need to do that. Tried getting support through the support link in the Apple App Store for the app and the link is misconfigured as well. It just goes to the main BBB website page. I used to love BBB as shopping and returns were easy. Now with all the hoops, exclusions, and no app support, it is becoming inconvenient..Jurassic Jet PilotVersion: 26.18

✓ Poor service when mgr is on vacationThis Canoga Park BB & B: I shop here 3 x a week. On Jan 11 and 12th at approx noon NO registers were manned or open. To purchase one Sodastream gas canister you had to wait in line at the Refund/ Exchange counter which one overworked girl manned. On the 12th, the second day, three customers in this line were in front of me at this Refund / Exchange counter, the one immed in front of me was refunding at least six items in her cart. I req to speak to mgr. After a full 5 mins, the asst mgr appeared & informed me the actual mgr was on vacation. At that moment three new customers appeared with mdse to purchase and immediately THREE registers suddenly opened. Clearly no one was “ minding the store” TWO DAYS in a row. Not the way to run a store when many BB & B stores are already closing down. Dreadfully Poor service !.Numis1793Version: 26.7

✓ Availability of ProductsLately there has been less and less availability of products I’ve been able to purchase in the store. Hope it’s not closings - also there was a disappointing time when I made a purchase of a vacuum I forgot my coupon and the sales person told me to come back with the coupon whereas one other time the same thing happened and the sales person looked me up in the system and gave me the discount. I was later told by a friend that that should of not happened especially as I am in the system. Again I do hope that Bed Bath and Beyond is not closing as I’ve shopped there for years. Can’t let this one incident stop me from returning just wish the sales representative would of taken the time to look me up in the system unless something has changed they did not say..NorCar74Version: 26.11

✓ Very DisappointedLove local BB but when signed up for $29 for year long discount made an error by leaving out one letter from my email address. So have two id’s with BB, with one with the first letter of last name and another for $29 that I can’t use because of original typo leaving out the one letter of e-mail address. Have spent four hours on phone with BB and another three hours with store personnel. I finally said take the $29 and have a party, (ok was a little more graphic) I’m done with stupid games and incompetence of corporate idiots, local store staff tried and tried to fix several times. So still shop in store but have extreme anger for corporate idiots and lack of success to fix what should be easy piesy problem. Corporate = 0 Local store = 4 for effort. Boise Idaho.Patience-running-thinVersion: 5.126

✓ The worstCustomer service is a nightmare, fake promises and terrible estimates, first agent apologized and made a request for another order to be shipped(all lies), after 10 days contacted second agent said sorry the first agent didn’t make the request and i will go ahead and make it(lies again), after few days received an email saying the 2nd agent is refunding my order and i should get a refund in about 3 days, after another 10 days received no refund(I never asked for refund) and i received an email saying sorry for delays and you should get your refund in about 5 days. Now its been more than another 10 days and never heard anything for these guys. I am going directly to my American Express Credit Card to get my money back. My experience showed me the truth behind bbb.Master-UzerVersion: 13.1.1

✓ Money Missing/My Funds Not UsedI had made a prior purchase where there remained a balance from the gift cards that I selected to keep in My Funds. When I went to make another purchase after that transaction, the money was no longer in the balance of My Funds. I also added a gift card to the My Fund balance to make a purchase and selected my debit card for any additional cost over the amount that would be covered by the gift card. The transaction instead charged my card the entire amount and the My Funds balance has not changed and still includes the gift card balance. It is really frustrating as we do not have extra money to be throwing around and the gift cards are from our wedding two years ago..HilnicknameVersion: 15.0.5

✓ Buggy and scam filledThis app is constantly pushing me towards the marketplace items, never keeps my local store options. And shows me availability of items that I might like, only to find out that it’s only available in an obscure color, 30-50 miles away from me. No shipping + no same day availability. Or it shows me a great sale price for an item I wasn’t even searching for, after impulsively, clicking on the option, it’s only available in 1 color, 1 size 1 location that is nowhere near me, but every other color and every other size at my preferred location is full price. I give it to stores, because utilizing the discounts and coupons is easier than some other apps. Though if you look closely, after the discounts, promotions, the discounted price isn’t far from other retailers, we just have to do a lot more work to get it. They mark up a lot of the items so that they can add discount, and leave you with the impression you’re saving money. I often only save $-12 on my entire purchase. lastly, the app is very buggy, constantly bouncing me around and crashing..DgonzalezreviewerVersion: 26.6

✓ Good app, needs some QA testersI like the app. It does what it needs to. I definitely prefer the app over the website. I wish products had more pictures. I can’t believe the number of products I’ve looked at that only have one photo. Also, idea board products don’t allow you to click into the product. No matter where I click on the product (image, reviews, etc) it brings up the little pop up asking how much I want to add to the cart. I just want to look at the product again for some additional info/specs. Only the Add To Cart button should bring up the add to cart pop up. Right now, there’s no way for me to get back to the product again without manually searching for it, which is frustrating..AhryseVersion: 17.0.2

✓ Over priced and lack of reasonable productsI’m disappointed on the lack of products in the stores. Selection is blah. Lack of color choices and pricing is too high. In order to find what you want you are forced to look online. Lack of speed to have products. Color selection in sheets has disappeared along with towels. I used to enjoy this store but everything has been downsized. I don’t expect this company to last if something doesn’t change. Coupons used to be accepted even after expiration and that was the only good thing but now that even stopped. Using Covid as an excuse is getting old!.MyMusic11Version: 22.41

✓ App crashes and loses your whole cartI spent about two hours shopping for the right size of cabinet organizers and things I needed for my place. Then when I started adding silverware, it didn’t want me to add anything to my car because it said I had another browser open. All I had was just the app open. So then I tried again and it worked. But then I went through the whole process of putting in my information my credit card. And then as soon as I hit place order app crashes. And I tried really hard to use this very limited coupon, I was excited that’s why I spent two hours shopping for things that I needed. And then the app crashed. So I just reload the app and my entire cart is empty. And nothing that I have done for the last two hours is there. The only things that were still there were items that I saved for later purchase. Sadly the coupon expires in 47 minutes from me writing this review. And I do not have the time, and I’m super tired, too quickly, in 45 minutes to try to find every single item I had in my cart to buy and use this coupon. Also I have a fear now of losing my cart again. I guess I will just visit the app and try to purchase it another time maybe. But they have my money, that’s one thing for sure!!.JCalderon2016Version: 20.0

✓ FrustratingWhen you are searching through items, many are out of stock. Why do out of stock items even show up? The first five things I looked at had “choose option” and every single option was “out of stock.” Especially annoying when it makes you choose a color and then a size. When there are 5 different colors/patterns and three to four sizes for each, and all are out of stock, you spend ten minutes looking through and it is all wasted effort. My membership won’t get renewed. I bought it for the free shipping but if there isn’t anything to ship, it is useless. Went to a different retailer, found the item I was looking for in less than 30 seconds and it is on its way..FlybabyaprilVersion: 22.12

✓ Frustrations with Beyond+ to Welcome Rewards+ transitionFirst off. I love the quality of products at BB&B, but I’m primarily reviewing the app and not the store. When I downloaded the new app update mid June, I was given the option to transition my Beyond+ subscription into a Welcome Rewards+ subscription. This was the first time I saw this screen and had inadequate info to make a decision at the time. Because it stated the change can not be undone, I selected “not now” thinking I can return to this option later. Instead there was no longer an option to change over and it would charge me another $29 if I wanted it. I went through customer help chat, but they said they can’t do anything. Now I plan on waiting until my Beyond+ expires in December before considering the new subscription. I am dissatisfied with the implementation of this new rewards launch. If you want me to try out this new plan, don’t give me the free option just the first and only time I log into my account. Let me know if anything changes with giving customers that option back..Moonlit.sageVersion: 22.49

✓ Bed bath beyond plusI would probably give BBB a higher rating but a year and a half ago I signed on for their plus plan with 20% off all purchases. Though I used it for a few things I didn’t renew, however, I just got an email congratulating me on my 6 month anniversary. When I called to say I didn’t renew and didn’t want to I was told it is automatic and unfortunately even though I never used it they would not refund my money This is not good practice for a company to get money from unsuspecting buyers. Since I was in the process of moving 6 months ago and then hardly shopped, especially with the Covid shut downs, the plan was useless but I was charged for it anyway. I feel a refund should be in order. But they tell me that’s out of the question..Marley542Version: 15.2

✓ Be Careful when Ordering with coupons/offersI love Bed Bath and Beyond but recently on the app, when I am ordering items, it will remove offers from my order randomly. I am a college student so I have the student savings pass. I will apply the offers that I have, and then when I go to input my credit card information, the offers will be removed. Also, if you click away from your cart, it will remove all offers (i.e If you click to look at the pictures of the items you are buying, and then you return to your cart, it will remove all coupons/promos/offers. Its very annoying. I went and put in a new credit card and pressed order only to see on the next page that they had removed my free shipping and 20% off coupons. Very frustrating! I had to call and cancel my order and then I had to reorder with the promos. Also, I have yet to receive an email or any proof that my original order has been cancelled (including a refund). Bed Bath and Beyond, you need to fix this issue..Marie SegalVersion: 5.124

✓ Worst shopping experience at BBB everI used to love shopping (in person) at BB&B - I went today and I was sooo disappointed. I am even a “yearly paying member” for the 20% off entire purchase. Can easily buy $250+ in one visit. For starters non of their carts rolled/moved. I asked a salesperson and she actually said that they are awful & most don’t work. The store looked empty and in disarray and SAD - maybe it’s going out of business. It was not appealing. Couldn’t find anything on a wedding registry for bridal shower. At checkout there was the longest line, considering there isn’t anything nice to shop for I couldn’t understand. There were no bags (not even the ones you can buy). The checkout girl was nice but seemed to be confused. I went to use my membership discount but she said I should use a NEW one to get points, but then I couldn’t get my 20%, then you actually have to punch in your cell # instead of scanning my barcode. It was just an awful experience. I will never go again. And this used to be such a high end place to shop. Maybe I’ll have better luck online. It used to be enjoyable to go into bed bath & beyond, but that all changed today. I literally got a headache. Bye bye BB& B.ArelysVersion: 25.2

✓ Super slow, cannot use coupons as a beyond plus memberThis app is SOOOOO slow and has been for the year plus I’ve had it. Adding to lists was improved as it was inaccessible prior. You cannot see photo reviews which is awful. You also cannot write reviews of products in the app which is ridiculous. The most disappointing is that if you are a beyond plus member—a yearly subscription that gives you free shipping and 20% off all items—you cannot use coupons. Not even a $10 or $20 off your purchase. This is also ridiculous and very disappointing. BBB only allows “1 coupon per transaction” and considers being a beyond plus member and utilizing your 20% off as a coupon! It’s not a coupon, it’s a paid in full subscription service. This is appalling honestly and I’m not happy with BBB..Be_lovelyVersion: 10.3

✓ Glitch app-super frustrating waste of timeThe app is extremely glitchy! The prices on the product page will show one price, and when you add it to your cart it'll be a higher price. And if you have more than one item in your cart and try to apply multiple coupons, the coupon with the higher percent off will apply to the lower priced item, and the lower percent off to the higher priced item. You have to purchase the items separately if you want the coupons to apply correctly, which then could mean no free shipping. I spent two hours on the chat with a Bed Bath and Beyond representative, which was a complicated mess of trying to honor the price that was listed in the app's product page. This will be the last time I use their app. I just lost hours of my precious time..BumbleGee33Version: 26.4.2

✓ Horrible experienceUsed this to order new sheets for our recently purchased bed. Ordered two different sets of sheets on Dec 2nd, 2018. One order came right away. Second order, which showed it was in stock, had a delivery date of March 2019. Tried to cancel it several time but the app would not let me. Called customer service 5 times and while some reps were trying and were very nice, no one could cancel the order. Finally the order was delivered the first week of January as someone finally got the order expedited. After we received the order, I deleted the app. I recommend you go to a store near you. It’s worth it not to get the hassle through online purchases. BB&B is still a good store but their online web site and app are just horrible..RickstermonVersion: 10.2.4

✓ Membership scamI was given false informationIn January when I was in Beaumont, California and the bed Bath and beyond store there and with that faults information I bought into membership and was told I’d have money deposited in my account for joining and the money never came so my next bank statement when it wasn’t on that I called Bed Bath and beyond and they told me they would reimburse me in another month went by and checked my bank statement so I went into the one in riverside California on Tyler Street. And they informed me that I had only 30 dayTo get my money back and it should’ve been on my Bed Bath & Beyond membership not my checking account! I even spoke to the woman atThe Beaumont store and mentioned to her that I heard a rumor that bed Bath and beyond was going out of business And she said not her store. It’s number one store. in Southern California!Sad that a store would have to lie to their faithful shoppers to make a few bucks! !!.Jus4ddVersion: 26.21

✓ Quite disappointedI love bed Bath and beyond but now even trying to write a review the app kicks me out. But I frankly have to agree with some of the other reviews about the fact that I apply my offers —take the time to put them into my wallet which yes is a great feature and then boom when it goes to process payment those offers have been removed. Now I don’t want to think that bed bath and beyond is sneaky I’d like to think it’s a glitch and it will be fixed because every time I’ve placed or try to order something it takes me a couple days because it keeps taking out the coupons and I get so frustrated that I just have to stop. Now for the last three days I’m trying to purchase the beyond plus membership and it either freezes takes forever or deletes all my information and I have to keep trying to do it. I am going to try one more time and hopefully I will not have any issues because I love bed Bath and beyond I love your coupons and I’m just so frustrated though with the app but hey listen technology isn’t 100% so if it’s the worst problem I have today it’s a good day.Kuma bear00Version: 10.3.1

✓ Watch outI have used the app to order products on several occasions and have never had an issue until now. I purchased a carpet cleaner using the app and it went through a 3rd party vendor to get the carpet cleaner. The 3rd party vendor used UPS for shipping. UPS shipped a 5 pound unknown item to an unknown person delivered by ups that didn’t match my name or my address. Ups says they did their job and item was delivered. No carpet cleaner weighs 5 pounds. I never received the carpet cleaner. BBB, UPS, and 3rd party vender called Infinity Merch all keep blaming each other and telling me they are not responsible therefore I am out $450 for carpet cleaner and taxes on it!!! According to UPS this has happened before and the account gets breeched. If this is the case the app should be shut down and/or never use a 3rd party vendor. I have filed claims with all 3 companies and received and email stating I will be getting my money back but that has yet to happen in a week. Needles to say I won’t be using the app again and if I don’t receive my money back I will never shop at BBB again either..TKBOO13Version: 26.7

✓ Terrible customer serviceI am canceling my membership and will never shop at bbb again. I purchased an led light bulb for roughly $14 from one of your stores that was closing. Brought it home and it was defective and did not work. I went back to the same store the next day and explained it just did not work. The associate, could have been a manager, said sorry all sales final. I explained again it was defective and did not work, I was sold a $14 bulb that did not work. Same answer, sorry all sales final. I could not believe it, bbb is not going out of business just restructuring. So I am so unhappy with the level of service, and I have spent a ton of money there, I am not renewing my membership and will not shop there. Hope it was worth the $14 bulb to loose a loyal and frequent buyer of merchandise. Very short sighted..GhjiuyfcVersion: 26.02

✓ It’s decent.App overall is easy to use without too many issues. My main gripe is obtaining info about the products. For example, baking sheets. If I click on “features and specifications” to obtain any sort of information on the product, the app tells me to select size and color first. It appears you can do it from that page, but you have to go back to the main product page. I’ll do that, and still receive the same message when going back into “features and specifications.” I tried getting info for sheets and it was the same story. Knowing ahead a time what the product is made out of, washing care, heat point, etc., is extremely useful (and saves in time, shipping, and returning)- I guess I’ll have to use the website over the app until this small but major issue is fixed..ITifVersion: 22.6

✓ Do Not Shop Here! Buyer Beware!Unfortunately Bed Bath & Beyond has gone down hill. They have terrible customer service. I received my order and 3 out of 4 things were broken. I called to get a replacement for the broken items. The person I talked to took all the information and said he was having technical difficulties so he would call me back to complete this within 2 hours. I never received a return call. The next day I chatted with another rep and they checked and told me it was in progress and I would receive an email with shipping info within a day or two. A week later no info. I chatted again and they checked on it…now they were all out of stock so that is why I didn’t receive an email about shipping. No email or call to inform me of this either!! They said I would receive a full refund. I checked my statement and they gave me a refund for half of the amount!! Now I have to call again!! What a scam…this is an awful business! How many people are they cheating out of money that don’t realize it??? Take your business elsewhere….this place is terrible!!.ShopperGirl-1Version: 26.5

Bed Bath & Beyond works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bed Bath & Beyond.