Daily Connect (Child Care) Negative Reviews

Daily Connect (Child Care) App Complaints & User Negative Comments 2024

Daily Connect (Child Care) app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using Daily Connect (Child Care)? Can you share your negative thoughts about daily connect (child care)?

Daily Connect (Child Care) for Negative User Reviews

✓ Less functional than the website without premium purchaseAlmost all features - including all photos, communication with daycare providers, and even the basic update history (over all or breakdowns for food, potty, sleep) - are obscured by a gray box with the statement ‘This feature is limited for your account. You need to upgrade your account to view more.’ EVERY update from the provider is obscured by this. The app functions solely as a check in/out tool for the school. For any parent updates you either have to pay or use their web interface. I’d understand unique features like timelines, growth charts or automated graphs being a premium feature. But they have paywalled any reason to have they app beyond check ins..DenebSwiftVersion: 7.12

✓ Has potential, but needs workThis app is used by my current daycare provider and I love that they use an app. I check this throughout the day and think it makes sense for every daycare to use. However, this app is a little sub-par for me. My previous daycare used BrightWheel which is much more new, fresh and innovative. It has a better layout, design and interface that I think DailyConnect is really missing. It's odd to me that DailyConnect lets me use the app as though I'm the provider (i.e.: I can enter feedings, diaper changes etc) and doesn't seem to have separate functions. There's so many great opportunities for this app, but right now it feels like I'm using an iPhone 3 vs iPhone 7..MCB530Version: 5.5

✓ Can’t even registerI can’t even register as a nanny so I find it useless. I guess you need to pay for the other version or nothing. Shame because it did seem promising.SirenaeraVersion: 8.9.2

✓ Notifications are very inconsistentOur notifications as well as the school’s notifications are very inconsistent. Even checking that they are “on” in all places on our phones makes no difference. This has been an ongoing issue for all of us. And just when you think it’s all good, then they stop coming again..HGoldbergVersion: 9.5.4

✓ Have to pay to useYou can download and register for free, then literally every single feature requires a monthly subscription. Just open in a web browser and it’s all free..FireGuySkalinVersion: 9.34

✓ Broken notificationsVersion 6.3.10 appears to have broken push notifications. In the app settings the notifications show off. When I flip it to on and hit save it turns them back off. Seeing how my child is doing throughout the day is nice without having to open the app..TchgeekVersion: 6.3.10

✓ Free version is uselessOur daycare provider uses the app to record our child's daily activities. My beef is that the free version of the app is practically useless because it shows only very limited data entered by the provider. Their model has the provider paying for their software on a per-child basis, and then they hit the parents for access to that data on a mobile device. So now I'm paying for this twice. Do yourself a favor and add their website to your home screen and save yourself the couple bucks..Dave314159Version: 6.3.8

✓ Subscription bitesI probably should have written this review a while back. I used to love this app until it went to a subscription format. I used to keep track of my children’s medical stats and symptoms when they got sick. Recently, while I was gathering data to store elsewhere I was reminded of how loyal users were priced out. To be fair I went back and looked at my purchase history. The history stated I paid $4.99 twice back in 2012. Once was for the iPhone version and the other was for the iPad version. I did get quite a few years of usage. But I lost the functionality after so much time and data were invested in the app. Be careful before they make changes again that push loyal users out..TomctamuVersion: 9.75

✓ Okaaay. But could make it a bit better.Our center uses this app. I love that I can see and get all of the updates on our littles throughout the day, but the app sometimes freezes up and the glitches are frustrating. Also, I don’t feel it’s the most user friendly set up to find what you’re looking for..TjjjosephVersion: 6.4.10

✓ YWCA OF MINNEAPOLIS DOWNTOWNOne of the poorest ran facilities in the metro for childcare!! They have only the care of themselves as staff and not the concern of development for the children. The app itself is vague from the truth of the actual place where you leave your children throughout the day. This not being the first child that was cared for there I thought why not because as usual the staff may change but the app I thought would make it possible to communicate better, yet due to the age ‘complexity’ of ‘some’ staff they weren’t able to communicate through the app but called my personal number numerous times of ‘child-like’ behavior from a child??? But thanks child connect for the app, I’m sure once we he’s at his new facility they’ll have staff professional enough to learn the app..Alijah716Version: 8.9.3

✓ Asking me to pay again. Excellent customer service.UPDATE: although the app has its problems, I must say customer service is extremely responsive and helpful. Every time I ask for help they respond timely and without complications! ———————————— We changed daycare location (being the same company) and now we can’t receive the updates from the new facility. I logged out to see if logging in again would fix the problem and now it’s asking me to pay again. Pretty trashy app..MakakonsappoVersion: 7.0.3

✓ Could be betterThe app works fine, but the overall UI needs some love. It seems confusing to use and the overall aesthetic is poor. It reminds me of a grocities webpage. I really hope they spend some money on making the app better..InunendoVersion: 9.25

✓ Glitchy and frustratingI’m a teacher who is required to use this app. In short, teachers and centers don’t waste your time. It kicks students out of my classroom daily so I can’t log anything for them with no way to get them back on my own classroom device, so I have to go to another classroom and use one specific device every time I need to fix it. I have parents who can’t view or download documents, and I don’t have the emails so it’s how I’m required to send newsletters. I’m admittedly picky about this, but I don’t like the design of the app (fonts, images, icons, etc.). I think it looks cheap and tacky. The only reason I gave it two star is because it does what it’s supposed to 50% of the time. Teachers and centers, run away! Pick something else, like brightwheel..Kp122017Version: 9.1

✓ Was brilliant, now won't loadThis was a great app, but since the last update it won't open, so is entirely useless..SmartiedriverVersion: 5.0

✓ Bait and SwitchPaid for this app 2 years ago to follow what’s going on with my kids throughout the day. Now they want me to pay $12 a month to see this information..SmalltownuserVersion: 6.3

✓ App isn’t working since latest updateMy app is no longer working since latest update. I keep having to delete it and the reinstall it for it to only work once before crashing again and nothing loading. I love this app as it keeps me up to date with my son when he is at nursery and currently feeling a little lost with it not working. I’ve tried to report the issue but it won’t let me as I haven’t paid for the app. This is the only way I’ve been able to contact you. Would happily give it 5 stars when the app is working correctly.JulesmaymartinVersion: 9.45

✓ MehHard to compare since I’ve never used a similar app and not sure if it’s my daycare not using it to full capacity but. It’s not super clean, I miss important updates and events because of how difficult it is to find the different formats of documents vs notes vs dates. My daycare doesn’t use the calendar feature so I have to make sure to check dates on forms and add that to my calendar manually each time..ByeFelicia777Version: 9.117

✓ Very disappointedI have been using this app for 5 yrs, last yr you did an update and required a charge that continue using the app. I did that, now all of a you want to charge a monthly subscription, for an app I already purchased. NOT GOING TO HAPPEN. 100 percent unethical. It is fine if you want to charge new customers but not for those who already purchased your app and have been faithfully using it..Writer that's newVersion: 6.4.1

Daily Connect (Child Care) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Daily Connect (Child Care).