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Joss & Main: Furniture & Decor App Complaints & User Negative Comments 2024
Joss & Main: Furniture & Decor app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Joss & Main: Furniture & Decor? Can you share your negative thoughts about joss & main: furniture & decor?
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Joss & Main: Furniture & Decor for Negative User Reviews
✓ Never buy from these scammersWhen i recived my order, it was missing an item. After few emails they said sorry its a mistake in the order information. I give you 1 star. I would give zero.Version: 4.6.1
✓ Gorgeous stuff... But no SM optionsWhy can't I share items on Pinterest or Facebook or Instagram? Wouldn't that be beneficial to your business? Not going to surf the app if I can't share things too..Version: 2.1.0
✓ Constantly crashingI've had this app on my iPad for a few hours. Since the get go as soon as I click on the Joss & Main icon it opens to a white page then shuts right down. I've rebooted my iPad but that did not fix the problem. My last resort was uninstalling then reinstalling the app but was unsuccessful. I have this app on my Samsung Galaxy S7 edge which is working without any glitches. Funny thing happened. I was on the Wayfair app on my smartphone picked out a few items for my bathroom and when I opened the app on my phone these items had somehow got transferred to my Joss & Main phone app. How weird is that? I'm not sure if Wayfair was created by the same developer but I'm having the same crashing issue on this app too. Can someone please fix these bugs? TIA.Version: 4.33.1
✓ Figure out Apple Pay!Your checkout experience is seriously flawed! Apple Pay is not integrated correctly in your checkout process. I know this because it works with other merchants and there is a handful where it doesn’t...and they are merchants new to Apple Pay. I then added my own credit card and then you sold something in my cart! Plus you kept saying I needed to add a payment option twice after I already added my own cc after the failed attempts with Apple Pay. It was a $1,000 transaction!! And you can’t even take my name for the review b/c it is taken!!.Version: 4.45
✓ Do not order thereQuality of the products they sell is really disgusting. And when you will try to return stuff they send you they will find a way not to give your money back..Version: 2.3.1
✓ Check outIt has taken me two days to get checked out online for a chandelier I just ordered. The problem has been the same for a long time with this app when ordering online. When it’s time to place the order it won’t go to the payment or shipping addresses to order. It just says oops there was a problem. Nothing appears but that and all I do is try to check out. I get up this mor I g and no problem. It always makes me never want to order from Joss and Main again. I try on my phone. I try in my computer. It’s the same thing. Must be when there are too many people ordering. I started in Friday and now in Sunday morning finally get it placed. I could have received it on Thr 29th snd now it’s going to be much later in May. I’m sure everyone e gets fed up with it kind I do..Version: 4.69
✓ Unable to view saved itemsI really like shopping on the app, however, when I save things to a project, I can’t go back to view the items in detail or add them to my cart. I can only scroll through the list of saved items and have options to comment on them or delete them. If I decide I want to purchase, I have to go back and search and then add to my cart. The point of saving is to avoid searching. If I try the same thing in Wayfair, it tries to pull up and then errors out. Seems to be an issue between the two apps saving the same items..Version: 4.66
✓ Great Merchandise But Not-Great TechnologyOk, so the variety, quality and price of items available through Joss & Main is terrific. BUT their technology is a little lacking. For example, I purchased black velvet pillow but the App and email and website showed a picture of yellow pillows and the order details did not specify the color. So I had to call Customer Service to find out why they swapped my black pillows for yellow. Cuts service person said she could see I definitely ordered black pillows and that’s what they’ll ship, but it just show incorrectly in App and online. Then when I tried to review recent purchases, he App is only showing a duvet that has yet to be delivered. So it’s a little glitchy. Just pay attention to what you purchase and you’ll be ok. But don’t expect super great technology. They’re just not there yet..Version: 5.4
✓ Not for canadiansGreat app, works well but every message across saying "free shipping" is exclusively for the states, which means everytime I want to order something, the shipping costs are so heavy that I end up not ordering, and then I get a load of emails and notifications because I didn't purchase what was in the basket....Version: 4.15.1
✓ Great prices. App needs workI kept trying to buy curtains and the app wouldn’t let me. The curtains would be added to my cart and I would try to check out but couldn’t pick a shipping address, then couldn’t click on the promotions button, and I kept trying to buy the curtains and I wouldn’t work! So frustrating. Turns out the curtains were out of stock but the app doesn’t remove them from your cart automatically, and lets you add the item to your cart when it’s out of stock..Version: 4.44
✓ App displayI preferred the way the App used to look. I feel like trying to find what your looking for, takes more steps now then before. Also a lot of products sold on the site, are not actually “discounted” their the same prices the original manufacturer is asking. Seems deceptive. The point of using “Joss & Main” is to get a better deal or lower price. When in actuality, if you do your research, your getting the product for the same cost if you would have gone directly to the source..Version: 4.48.3
✓ App Needs WorkThe products are beautiful and all, but this app has issues. I was unable to upload a room photo. I couldn’t go back to the product pages for the items in my favorites list. I couldn’t change my email settings from the app. The room view is nice in theory but you can turn any of items, there’s no indication of scale, and some of the product photos had backgrounds that imported into the room view. The favorites issue is the most unfortunate. I collected various pieces of office furniture so I could go back and look more closely at the dimensions and reviews, but I can’t access that information from the favorites on the app. My options are add to cart, comment or delete. Please fix..Version: 4.67
✓ Love BUT...From what I can see, they do not ship to Canada - which is a huge country full of home decor enthusiasts waiting for Joss and Main to be available to Canadians..! The decor is beautiful but I want to buy and not just look!.Version: 2.0.1
✓ App updateI have the original model Ipad which won't accept os6. While I have enjoyed this app for the last month, I am now required to update to an app that requires os6 and the former compatible version no longer seems available. Very inconsiderate of us Ipad luddites..Version: 2.0.1
✓ MehIt's good for decorating ideas.... But everything is WAY over priced and unrealistic for them to think people would purchase stuff from it.....Version: 1.6.0
✓ App doesn’t workWow, this is one bad app. I kept getting ads on Facebook and wanted to see the gorgeous furniture but I had no choice but to view via app. Found a lot of stuff I like but favorite feature did not work, kept getting error messages. I ended up having to share the link via text to myself and then copy the link, and open via website private browser to save each item. What a pain. Also, there are no filters when searching, every other company allows you to search by color, brand, material etc. just one jumbled mess. Even the sort feature didn’t work properly. It seems like it only pulls up the first 20-30 options..Version: 5.15
✓ Love the store not the appThe app always logs me out requiring me to log back in. This makes me not use it at all and I just deleted it.Version: 1.6.0
✓ Mirror broken to piecesMirror was shipped in pieces. I am trying again and spending more money this time. FedEx shipped I was given a 10% discount which did not help keep price as the price of the first mirror I ordered. I could not find the size 42x42 anywhere else. I was upset I gave three stars because I had to find a way to trash the broken mirror plus I got a piece of glass in my finger no permanent damage but it was poorly packed no cushion for a fragile package., I haven’t given up on you Wayfair..Version: 5.23
✓ GlitchyThis review is pertaining to the app. The app is glitchy and sometimes doesn’t load any product. Also, while shopping I will start seeing product I’ve already seen while scrolling so it’s just showing me the same items over again. I’ve also noticed that it will show items in a variety of colors via thumbnails while scrolling but once you select the item all colors are not available..Version: 5.13
✓ Nice Products - Awful AppI like the products they offer, but the app is horrible. It is impossible to narrow down your searches to a manageable set of products, e.g.. I filtered for natural materials, and I still got polypropylene. I filtered for indoor use, still got all the indoor/outdoor rugs, etc. etc. Scrolling through a list is jerky and very difficult on the eyes. And you have to go through through page after page after page, ad infinitum. The above happens on the three Wayfair apps. A total pain in the . . . ..Version: 4.35.4
✓ Newest update won't openLove the app more than the website (which is tedious to navigate between sales), but the newest update rendered it unusable. Crashes on launch..Version: 2.7.0
✓ Can't do anything...No functionality unless you sign up to be a member? The only reason I got the app is because the website doesn't work well on my iPad 2. Useless....Version: 2.2.2
✓ DimensionsSo much to choose from but many of the items don’t list the dimensions under the specifications. That is probably one of the most important features a shopper needs to know before they buy. So if you want to find out, you have to call or “ask a question” which takes a lot of time and a waste for customer services time too. . But I am looking at numerous end tables and that is just not worth it. So simple to put it in the description. I hope they fix it..Version: 5.16.2
✓ Nice merchandise but app needs work• Search function is limited. I tried to search for 4 inch garden planters and got sets of 4 items not necessarily planters and none of them 4 inches. • Also unable to view my list of saved items when I click on my saved list which is beyond frustrating since I took a fair amount of time searching due to the limitations of the search functionality..Version: 4.65.2
✓ New format is pretty badNew layout only shows one product at a time instead of a grid view where you can see more products at a time. Hurts my eyes..Version: 4.14.1
✓ Annoyed.For one, every time I have tried ordering something, it tells me OOPS SORRY SOMETHING WENT WRONG yet then proceeds to tell me my order was sent, then it never arrives. Second, it won't empty my cart's total, but only one item will be listed. Example my $9.00 order will total to $400.00. Third, my idea boards, one shows my items I've saved but nothing will appear when opened. I used to loveeee this app but now it's such a headache. I tried updating it and nothing changed. PLEASE PLEASE PLEASE FIX.Version: 4.5.1
✓ Will take your money and not deliverOrdered a bed over a month ago. They marked it shipped and charged my card immediately. No tracking has ever been provided, however after calling customer service says its on the way. After waiting a month, I contacted again and they have just said they’re looking into and promised to get back to me by a certain date. Date came and went with no response. Have contacted them twice without any response. I guess my only next step is to pursue a chargeback from credit card provider. Buyer beware, this company is not functioning well, at best. Update: Order was never received so I requested a refund, which was processed minus a $240 return shipping fee. FOR SOMETHING I NEVER RECEIVED - after waiting 5 weeks for deliver! This company is not healthy - AVOID AT ALL COSTS..Version: 5.55
✓ It needs workI wish I could view the products in my cart by tapping them. I find it weird there is no search bar..Version: 2.0.1
✓ Love the stuff...hate the shipping/checkout interfaceI love this app/website...though Canadian shipping and all the fees and duties add up, so I don't buy any larger items, and I wish I could. Other sites don't seem to have 5 different charges for shipping to Canada....hopefully they find a better/cheaper way to ship in the future. ALSO-- the 10 minute countdown for holding things in your shopping bag-- probably THE WORST CONCEPT EVER. Why would you hurry your customers to the checkout?! Don't you want them to keep shopping and adding things to their order?!.Version: 2.8.3
🙂 Joss & Main: Furniture & Decor Positive Reviews
Joss & Main: Furniture & Decor works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Joss & Main: Furniture & Decor.
⛔ Joss & Main: Furniture & Decor Problems
