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Barclays UK App User Positive Comments 2024
Barclays UK app received 33 positive comments and reviews by users. Can you share your positive thoughts about barclays uk?
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Barclays UK for Positive User Reviews
✓ Hard to get technical problems fixed.. but mostly OKI wonder if this is the way to get to the developers. I have two Barclaycard accounts, and you are kind enough to load statements from Barclaycard so they are available in the Barclays App. However both accounts are given exactly the same name, and this causes problems when the files are downloaded. PDF readers have caches and will show only one of these files. The filename for both accounts is something like: 'Monthly Barclaycard Statement_07_MAR_23 NUMBER'. NUMBER is the same for both accounts so the name appears twice. It causes a lot of problems when downloading to the iPad or iPhone, you tend to only get one of the two files. Ideally the names should ALSO contain the last four digits of the account number so the names are different. You put the account number into the file name for regular statements which is great. It would be really helpful to have partial account numbers being available for Barclaycard account statements. Thanks..Version: 3.24.6
✓ Barclays AppUpgraded to latest iPad app a few days ago version 2.26. This version is just as slow as the recent ones. It still gives me a login screen where I can't enter anything then refreshes when I can login. The thing that annoyed me most was that there was no logout button available unless you go to the MORE button at the bottom of the screen. I have tried several times to use the contact by email button at the top of the first screen but this bombs out and goes to the screen asking for my login details after I have written a few lines. I have also tried the online chat button several times recently and always end up being directed to the 0333 banking number after about 20 minutes, because they decide they can't help me. I tried calling by phone today and spoke to someone for 10 minutes only to be told he would pass me on to someone else. On hold again but only to be cut off after 5 more minutes. So as far as I can see Barclays have become uncontactable so after more than 50 years with Barclays I am afraid it is time to go elsewhere. Sad day for Barclays customers..Version: 2.26
✓ Intuitive, clean: all you needGreat app for UK banking. That's all. People seem to be complaining that (1) the Barclays application process is convoluted, (2) it's hard to use with foreign credentials, or (3) it doesn't cook three course dinners. But those have nothing to do with an app, designed for U.K. banking..Version: 2.27
✓ Barclays AppBrilliant Application, fully accessible and safe, friendly and easily manageable & functional.Version: 3.35.1
✓ No transfersThis app used to work quite well but some months ago it started to crash when I tried to do transfers between my own accounts. I’ve since replaced my phone and reinstalled and updated the app. But it still crashes inelegantly when I try to make between account transfers. It also gives messages about my phone software being too old despite having cancelled the old phone from the account. Plus, most times when I want to use it at the weekend it says it cannot access some of my details and I shd try later. But I get the message repeatedly. It’s not much use. And there seems to be no way to complain or ask for assistance with it other than following the link to rate it here. I’ve gone back to using my laptop, much more inconveniently..Version: 3.17
✓ Keyboard lets this app downYour app is fantastic, but the keyboard in your chat is so bad it makes my blood boil, to the point where I actually shout at my phone. It’s usability hell, and even more annoying when you are in a rush or an emergency, and then you have the keyboard adding to your woes. I’m sure you’re breaking accessibility rules, I am someone who I would say is physically and mentally able, put yourself in someone shoes who may have a physical impairment or disabilities that affects their ability to use the keyboard. You have in-effect discriminated and thus limiting people’s access to your services. This is actually quite a serious matter - i work in digital web and app development and accessibility is something that people are giving the attention it has needed. That’s bad product management and bad user experience. I am actually shocked that your product manager or ux designer hasn’t noticed this because if they had done I wouldn’t be writing this review.Version: 2.28
✓ Best version so farI’m happy with the latest version of the app, my only criticism of the previous version is that the if a new update is available and you don’t have your internet access on , the app won’t open until you have updated it again (which is an issue for anyone who is ‘out and about’ but have a very low battery or a poor signal! If you need to transfer money between your accounts in order to buy something and you get the “you need to update your Barclays mobile banking app first before you can use it “ message, and you have a poor signal, you can not do anything! I don’t know if this newest version has sorted it out yet because it’s not happened to me with my latest iphone but it happened to me twice using my old phone! Apart from that I love the app! I hope it’s now sorted out (and it give s you a pre warning message a few days before the update is available and mandatory! ) well done Barclays! I hope you have fixed this problem! If not you need to!.Version: 3.11.9
✓ Love it!Brilliant.Version: 2.7
✓ Definitely better... as above but have to agree with the Oz expat comment..Version: 2.29
✓ Happy daysAlways nice and easy can’t fault it.Version: 3.38
✓ Paying historic payeesBecause you have only allowed the latest versions of iPhone or iPad you are forcing your customers to either pay a lot of money in new phones or tablets to continue making payments online. Also the fact that you have now introduced a delay of up to 4 days to now make payments to third parties which historically have been made instantly. E. G. I am leaving the country for a month and wish to arrange a future payment for my credit card. I can no longer do this. As a result I will incur late payment charges. This will affect countless numbers of you customers. It will make a lot of extra cash for Barclays!! Definitely NOT customer friendly. I pity someone didn’t engage brain before launching the changes to your app! Why should I remain a Barclays customer after being one for over forty years..Version: 2.58
✓ One big flaw!The app works fine unless you forget your passcode. The only way to re-activate the app it is to re-register for a new account but the app will do that until your old phone is removed from the first account. If you can’t access the account because you have forgotten the old passcode then you cannot delete the mobile number. The only way to proceed is to register another mobile number - if you have one! Impossible to contact anyone from Barclays to speak to them to resolve it. Update! After failing to get any response from the automated online helpline I resorted to making a costly phone call. I spoke to Mark and although he could not solve the problem at that time he did give me enough help for me to resolve the issue later. The App is now working. You still have work to do with the 24hr (???) online help facility..Version: 2.90
✓ Mrs AndrewsI have never had any problems with this app either in the UK or NZ Is fast and caters for all my needs but when make an update international transfer I still use the computer But I still rate this app highly.Version: 2.29
✓ Gets worse all the timeUseless bank with no counter staff, no backup staff, no resident business manager so it’s reliant on the app. I pay in cheques and after 2 years of waiting I still can’t pay them in on the app and the local branch (on reduced opening hours) won’t accept them in an envelope with paying in slip through the letterbox like they did up to November last year. This means a separate journey each time, pay for parking and walk half a mile to put in one cheque. I have said this to staff and they have said you can ‘post with slip’ - err no you can’t, ‘do it on the app’ - err no you can’t. So even they are confused. When is it coming on the app?? Not content with stripping away every possible customer interface to beyond minimum Barclays has wrecked itself and become a generic faceless internet company. The first bank that reinstates staff, actually has a manager, business manager, personal bankers and proper setup will wipe the floor with the current Barclays model..Version: 2.50
✓ God send!Love that I can manage my UK finances from my Ozzie mobile, and it's so easy to use. Please, keep adding functionality!.Version: 2.21
✓ Good but room for improvementConvenient for checking balance, moving money and paying bills. But for some reason whenever I open the app it comes up with a message saying the process can’t be completed now, but then it lets me log in anyway. There’s supposed to be an option to scan cheques and get them cleared faster, I’ve used the direct call a couple of times to enquire about this, but they transfer me to the technical team who in turn put me on hold, the wait is too long so I end up just hanging up. Cheques are pretty much redundant these days as far as personal banking is concerned, however many businesses still make payments that way and I think the clearance cycle of 5 working days way too long. But on the whole the app works for my needs and so far I’ve found their customer service people very helpful and efficient in addressing other issues whenever I’ve used the direct call facility..Version: 2.28
✓ Excellent AppThree words to describe this App: Secure, simple and fast..Version: 2.46.1
✓ Very good, though Logout still a pain.This App continues to improve in functionality, but doesn’t seem to pay as much attention to the detail of the user interface. The biggest bugbear is still the Logout, which now can only be accessed by going to the ‘more’ menu. Although you’re in theory logged out when you quit the App, Barclays stress the importance of logging out properly, so why isn’t this feature on the main page? Other niggles include data entry. For example: If you want to transfer funds between accounts, you select the two accounts, and then the field for the amount. At this point the keypad pops up (on an iPhone), and obscures the amount you’re typing in unless you scroll the window above. This should be an easy thing to avoid at the programming stage, but just smack of a rush to get new features out without thorough testing. If Barclays can crack the fine detail, they’ll turn a very good App into a superb one. It certainly makes my banking very much easier!.Version: 2.29
✓ Sarah Dickinson: Barclays banking appThe Barclays mobile banking app has changed my banking completely. In the past I have struggled keeping up to date with my spending. Now I can check my balance all the time, after I have been shopping, when bills are due to go out, internet shopping. It gives me complete control of my finances. I also appreciate being able to transfer money between my current account to my savings account. It means I rarely have to visit the branch, as I can do everything I need to do on my phone. I would give the app more than five stars if I could, as it has enabled me to budget and as I said before I now have complete control of my finances. This has enabled me to improve my style of spending, and hopefully in the future improve my credit rating and account activity. As you can see the banking app has made a massive difference to my life, so thank you Barclays!!.Version: 2.44
✓ Great international bankingI love Barclays. I live in Australia and need international banking and they are just terrific..Version: 2.90
✓ Tune the features used mostI love this app, as my bank it allows me to do everything via my mobile. The only two things that really find annoying (sorry, I did say I loved it), are when I transfer between accounts, it used to fit on one screen, select account from, account to, amount, send. You then changed the app so I now have to scroll down to click send. You had something in 4 clicks, now it’s 3 clicks, a scroll and another click??? Makes no sense. Then you get a system level pop-up saying the money has been transferred. That’s stays on the screen for about 4-5 seconds where I cannot clear the pop-up, nor can I interact with my phone. The pop up is overkill, and stops my ability to use my phone for a few seconds. Change the alert to within the app gui and allow me to clear it. Hopefully you read these and do something with the feedback 👍.Version: 3.6
✓ Cheque problemThe service is simple to use on the whole but when I deposit a cheque I cannot use the funds in my account if the cheque exceeds that amount. For example; if I have £200 in my account and deposit a £1000 cheque, my account will show as £800 overdrawn and I won’t be able to use my card until the cheque clears. I have spoken to 3 different members of staff in branch and 2 different people via customer services and the problem still isn’t resolved. The first person I spoke to on the phone when it first happened and the first two members of staff in branch each came up with their own separate excuses and acted as if it was normal but the third branch member acknowledged there was a problem and attempted to help. I am currently in the process of trying to resolve the issue with help for a member of customer services..Version: 2.36
✓ Good but needs better spending analyticsThis app has been good so far - suggestions about improvements to payments and having multiple accounts visible (including Barclaycard) have been taken on. I use it maybe once a month but would use it a lot more (daily) if the spending analytics where better and more user friendly. I feel this would really Enhancethe user experience and enable me to take better control of my finances. I’d like to see a month by month chart (like the timeline in the clear score app) for my balance and spending. I’d also like to be able to categorise the merchants. I only ever shop in the same places and would wan to be able to put merchants in my own categories. There are way too many clicks to understand where my money is going. There are loads of really good spending apps Barclays could take a look at for inspo as this function is really lacking..Version: 2.72.2
✓ Rubbish upgradeI've always liked to do my banking by app. Very quick and simple to use. So why have Barclays gone and spoilt the ease of the app with some stupid extra functions. I don't need all the extra information on the balance screen it just means you have to scroll down more, and now the pay and transfer buttons have been merged. The font size is so big that you have to scroll through many large font payees to get to the correct one. Why have you done this? it just adds time to my transactions by scrolling constantly. grr! I've looked to see if I can change the size of the font but can't see anything. Why fiddle with something that works. Do your developers have time on their hands to think "I know I'll change stuff just to annoy regular users" On the plus side I do like the search function..Version: 2.29
✓ SolidAll peoples mentioning it does not work overseas, specifically australia - most apps and banks will be the same. Barclay’s are not unique in this regard. If indeed you have moved to Australia, simply open an ING account in Australia, of which was previously Barclay’s and ING in the Uk. Other than the above, the app is great for its intended purposes - a UK bank..Version: 2.60
✓ Helping my businessI don’t usually leave reviews but this app has helped my business so much since I chose Barclays. Starting my business there was so many things I was worried about but this app soon put some of them to bed. Not having to pay for other software elsewhere or create an invoicing template, and having them all stored in one place was excellent. Being able to pay cheques in through the app rather than having to take time out of my working day to get to a branch makes things so much easier and efficient. The one off payment for the chip and pin machine so people have more options to pay is a great option that no other bank was offering when I was deciding who to go with. I’m so pleased with all of these features and more with Barclays and the app and I don’t feel like there’s much more they could improve on. I would highly recommend them to anyone. J.F.Brookes.Version: 2.79
✓ Great banking appEasy to use and great customer service through the app..Version: 2.22
✓ Made my life a joyIt’s just great, takes away all the hassle 🍀💃☀️⛄️💕🌞🍀🤫.Version: 2.33.1
✓ Best mobile bankingSo i made a transfer unknowingly to a fraudster account. What barclays did was to immediately lock my account and tried to contact me but unfortunately i wasn't able answer them but i got no way of accessing my app and able to pay the fraudster coz they immediately put a stop to it. It would be nice if all banks does that. Monzo did not do anything like that. It didn’t block me from using my app. But it would have been nice and safer that way atleast you will not lose your money. It sure as hell as scary at first coz why all of a sudden you are having a hard time accessing your app but then it is much safer for costumer. So unfortunately i bought a ticket through this person, she sent me the tickets through skiddle app and read that app was almost perfect rating in here so imagine my surprise that it is a scam and the tickets are all invalid tickets so when i showed up to the event i couldn’t get in. I like what barclays did lock mynaccount so i have no way of paying it unlike monzo i was able to do the transaction. Not blaming monzo for my stupidity but it would have been a nice that it would protect people from scam and fraud. Kudos to barvlays for going extra mile protecting its costumer. Barclays is my main bank. Monzo is just for transferring small amounts..Version: 3.37
✓ The worse app for sending paymentDue to auto locking the screen and sending user all the way back to beginning every time app is backgrounded, it is impossible to send a payment to someone new just using app. Every time you have to note down the payment details on a paper and manually enter to payment form. You cannot even copy & paste a payment detail into that form. I think this has been the most dreadful experience I have ever seen in an app. For the sake of “security”, the user experience suffers a lot! If I have to use a pen and paper every time while adding a new payment detail, what is the point of having an app? Can you please stop that auto lock feature or at least user to opt in/out? This has been really an issue for me for a long time. I still have to use the app due to existing account but I’m thinking to move Monzo all together including my business account due to this really poor app experience.Version: 2.44
✓ Magnified screenThis version is the worse from all previous ones. Maybe I would appreciate it when I’m 80 and need glasses to see how much I spent to feed my cat but recently - seriously - I need a quick glance of the recent transactions on the mobile screen as it was before. Now everything is so magnified I can see just 2/3 transactions , seriously my brain hurts when I look at my screen . Awful, useless, not practical, bring the old looking scream back . Reply back: Hi again. I think the app needs the update itself as my own iPhone magnifying settings work automatically on everything, not on the chosen app. So ones I tried to reduce the size of letters so I can see Barclays display as previously, It also automatically scales down lettering on other apps too. So the best would be to leave the app as it was before so an elderly can fix it him/ herself the size of the letters from the phone setting as they preferable will want to magnify everything at ones on every app. Or,maybe enable something like this within the app settings, not the phone - I don’t know if it’s possible..Version: 2.98.1
✓ Flawless. All banking apps should be like this.I’ve used this app for years, and every time they update it, it gets more helpful. Today I saw an “upcoming transactions” button in my account view that I’d not seen before, and when I pressed it, the app listed all the direct debits that were due to go out of my account in the next week - which, by sheer coincidence, is exactly what I’d opened the app to find out. The app has this “effortlessly helpful” quality that has inspired me to write a review; I can’t remember the last time needed to in log into the Online Banking web portal, because the Barclays app does everything. I genuinely think all banks should take notes on what the Barclays dev team have done here - the app doesn’t just make day to day banking easier, it is the only app I’ve ever used that has genuinely useful “money management” features (rather than gimmicks and charts that just look pretty). By contrast, I also have an account with HSBC, and their app has always been dreadful to use (even after the recent updates), so I really see the difference first hand. Excellent work from Barclays - thank you!.Version: 3.2
✓ Excellent banking appI love this app. Really easy and full function.Version: 2.24
😕 Barclays UK Negative Reviews
