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Barclays UK App Complaints & User Negative Comments 2024
Barclays UK app received 83 complaints, negative comments and reviews by users. Have you ever had a bad experience using Barclays UK? Can you share your negative thoughts about barclays uk?
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Barclays UK for Negative User Reviews
✓ Overseas residentsTotally agree with person complaining about not being able to use Barclay app with an Australian mobile. UK banks at least 5 years behind Australia as I can use my National Australia Bank app when in UK with my UK phone SIM in the same phone I use at home with an Oz SIM Get your act together Barclays.Version: 2.69
✓ AngryStill very upsetting to see that this is not available to people outside of the UK 🤬 When are you goi g to get with modern society and appreciate that people live in other countries????.Version: 2.89
✓ Could be improvedCompared to other banking apps, it is very far behind..Version: 2.63
✓ Rubbish!!Using this app was so much easier than logging into online banking however after being logged into the app 5 minutes earlier it had randomly unregistered me, made me re register and didn't seem to want to accept my log in details and made me go through the whole rigmarole of having to upload not only my passport photo but also driving licence and wanted me to do a Face ID video which was totally unneseccary after being logged into the app 5 minutes before!! Also be careful once you have downloaded this app your camera settings are automatically set to allow Barclays access to your camera so make sure you check this and switch it off if you dont want to give Barclays Bank access to your camera. Overall a rubbish app that throws you out of the app at random and makes you re-register so it can have your Face ID very sneaky. Passwords are not enough these days but carrying a contactless card that you can swipe anywhere at random is very secure apparently!.Version: 2.91
✓ Fail.Only works with a UK mobile number..Version: 2.88
✓ Started strong, changed recently, now disappointed.I switched to Barclays when they were offering a large Avios reward in conjunction with the Barclaycard CC and was impressed at the start. Seemed simple (as simple as my other banking apps at least) and the bonus trackers for Avios rewards (annual spend amount and anniversary date) were terrific. Then the trackers went away and the amount of time spent with customer service either within the app chat, talking directly, or even worse, the dreadful sms option, has left me extremely disappointed with it all. Am I going to change banks because of it? No, the rewards are fantastic and I travel a lot. However, after being re-directed to what seems like every other department except the one that can solve the issue is ludicrous. Or, worse, being told by an agent that it’s there and they can see it clearly, is frustrating and doesn’t help anyone because, I, the customer, cannot. I will happily change and amend the rating when it doesn’t but for the time being, the app is dreadful. Barclays, please fix the your app!.Version: 3.24.5
✓ International transferThe app is useless. Doesn’t do what is promised and is been down 3 weeks and despite numerous phone calls from Nz to uk it has not been fixed. Your Indian speaking staff with their pigeon English are a waste of time and no help at all. Am at my wits end with your App and Service- it’s useless.Version: 2.36
✓ Total waste of timeIf you’re not a UK based Barclays customer, don’t bother. Why Barclays can’t include their global customers is beyond me in this day and age. Wake up Barclays!!!!!.Version: 3.21.9
✓ Terms n conditionsThe only banking app where you have to agree to lengthy terms n condition every fortnight. Too long to read and hard to understand - every other online account is able to run without this. All others update without this happening. I’ve screen shorted the last 12 months of this and sending it to the banking regulator coz it’s ridiculous - also they’re trying to get you to link other account to their app fine n dandy till something goes wrong then it’ll be everybody’s fault but theirs - remember banks are ran by greedy twats and this app with its fortnightly terms n conditions changes is a perfect example of this - also Barclays Services Limited are thick and send replies saying they’ve got to update the app to keep money safe and totally miss the point about terms and conditions every fortnight, can’t you update the app without me having to agree to something where I can’t even tell if it’s changed it’s that long. Every other bank seems capable of updating their apps and keeping my money safe without getting me to read a novel every time they do it.Version: 2.59
✓ Fault registering on mobileRubbish app. Won’t let me register on my mobile whilst all ok on my iPad. Other banks have infinitely better apps.Version: 2.34.4
✓ Worst bank for world travellersNo way to access this app unless you have a uk phone! Worst bank for travellers and people who live in different countries besides the uk. -difficult to make payments -too expensive to make calls to fix issues Problem after problem after problem NEVER WANT TO USE BARCLAYS AGAIN!.Version: 2.49
✓ MsI have been a customer with Barclays for almost 50 yrs and still can’t use the mobile banking app as I now live in Australia and have to have an English registered mobile phone!! This is insane any other bank would enable this facility. I’m not keen to change accounts as it will involve a lot of hassle however it seriously needs to be addressed..Version: 2.33.1
✓ Leicester, we have a problem…This app has for a long time been the best of my banking apps but since version 3.20 dropped (and/or the new iOS came out) some bugs have crept in for the first time ever. Firstly, the biggest flaw is that notifications are broken (other reviews in Dec 22 have said the same thing) - the “push notifications” toggle switch won’t stick in the “on” position (it reverts to “off” automatically, meaning no notifications are possible). This is a fault and needs rectifying. Secondly the app now freezes a LOT - this has never happened before, but now happens daily, on every single screen. I have an iPhone 13 on iOS 16.2 so there should be no lag, but I (and my partner) have this regularly. This is annoying and inconvenient and I have lost track of the number of times I’ve had to restart an important transaction because the previously flawless app now has bugs in it. Please can you sort this out ASAP- this is a 5* review for versions 3.19 and earlier, and 1* for version 3.20..Version: 3.20
✓ Problematic for expatsI have used Barclays for banking for more than 27 years, however, I am currently living abroad and as such do not have a UK telephone number, without which I cannot use the app. This is a huge inconvenience..Version: 3.20
✓ Worst Bank there isFor a long time a have had numerous problems with Barclays, often for cancelling my card for ‘fraud’ without telling me and sending a new one (this has happened 5 times). Their customer service both in branch and over the phone in generally useless, normally sending me back to the other when they don’t know what to do. They made a mess of upgrading my account and switching me from student to graduate, and I have frequently had periods unable to access anything. Having said all that for a long while their app was their redeeming feature, I have found it easy to use and, although clunkier than pure digital banks like Monzo, it was always a very useful tool. However recently, after changing accounts it’s just stopped working. No matter what I do, reregister online or in branch, I just get various error codes, and now that the PinSentry on the app doesn’t work for me I can’t even access my account on the internet. They cancelled my card again recently so I have no card and no access to my account. I have been saying for a long time that I’ve wanted to change accounts, but this has now been the final straw..Version: 2.47.2
✓ Terrible appThe app is not responding. I need to keep it to reload. And all of this going on on the iPhone 13 pro max. Terrible ..Version: 3.15.1
✓ Too many distractions1) Remove the stupid video on the login screen. It’s not needed and appears to slow down the app on my phone. It doesn’t actually have anything to do with banking so why is it in the app in the first place?! I can’t tell you how much I despise the video, makes me want to delete the app and just login via Safari * EDIT - I worked out that you can press the question mark on the login page and turn off the animation/video, wish the video wasn’t there to begin with to be honest 2) Choice to remove other distractions - on the home page, I should be able to turn off things like offers and different products Barclays offer. I want a simple app to do banking, once in logged in, all I want is my accounts and nothing else. 3) I want to get your app development team into a meeting room and really drill into them; what is the purpose of this app? Well, I can tell you - it should be so that people can quickly access their financial information and make payments etc. in as short a period as time. Anything that distracts from this should NOT be in the app, see my previous points!.Version: 2.98.1
✓ No good outside U.K.App doesn’t work without a UK mobile. I’m sure Barclays could afford texts internationally 😕.Version: 2.60
✓ Good breadth of features, but multitasking with it is virtually impossibleThe app does a lot - you can run a surprising number of banking functions with it, and the developers are doing well at keeping the momentum going. The frustration for me is we do more and more on our phones these days - eg I receive invoices, and want to copy and paste account numbers into the app so I can pay them. But the app is constantly either logging out, mere seconds after I switched apps, or stays logged in but doesn’t stay on the same screen. Eg I can be having a chat with support, go to check the account number they request, flick back to Barclays and I’m no longer in the chat. I have ‘extend session’ turned on. I do understand the need for security but this level of time out is bonkers and makes the app a lot less useful. If a laptop can stay logged in for 5 minutes, why can’t a phone?.Version: 3.35.1
✓ Absolutely useless from Barclays yet againBeing a Barclays customer of 53 years YES 53 YEARS! And using their internet banking regularly from my home laptop I thought as I was going to be away from home for a while I would get with the times and download this app to manage my account on my phone rather than take my laptop. As ever with this poxy bank nothing worked. I naively thought that I would be able to set it up using details from my debit card and my existing security information associated with the account to use in parallel with my existing access arrangements I.e. internet banking from my laptop but oh no. When I entered my mobile number (after ticking that I was an existing customer) the stupid thing said that this number was already associated with an existing account and that I should enter another phone number to continue. Well done Barclays you have excelled yourself in the field of abject stupidity and zero customer service once again. Why am I still with you after all these years? Too much effort to switch perhaps and no I am not expecting any feedback from you. Why break a customer service habit of a lifetime.Version: 3.7
✓ No love for expats! 😞As a long term Barclays customer since my teens, I’ve been bitterly disappointed to not have access to the mobile banking app since moving to Australia. The need to have a “UK registered mobile phone” to use this app seems ridiculous. Instead Barclays posted me a Fisher-Price looking calculator toy for security that makes my online banking a pain. It took 2 weeks to arrive and to manage my finances I ended up making expensive international calls to their telephone banking service all at my own cost. Cmon Barclays, get with the program. Sort out a convenient banking experience for your expats please or else HSBC will get my business..Version: 2.28
✓ Generally very good but don’t try and use the cheque pay in feature!!Ok, so a short and sweet review. The app itself is generally very good covering all areas of online banking that you could possibly need, although I’ve found that it does struggle sometimes showing account balances but I think that’s more server issues than app problems as most of the time its fine. The cheque paying in feature was something I was looking forward to using as its a nightmare to get in a branch sometimes to pay the odd cheque in but compared to trying to do it with the app it’s a doddle!! The app feature is a TOTAL waste of time as no matter how long you try or the orientation of the phone or cheque even, it just never takes a good enough photo and keeps asking to try again...the photo grid is all over the place and very unstable...I’ve tried light backgrounds and dark backgrounds but it makes no difference, it’s total rubbish! Good try Barclays, but needs huge improvement to be a functional feature!!.Version: 2.76
✓ Add the app to the US appstoreI have been calling, emailing, posting on twitter and Facebook too... Why on earth is this app not on the US appstore??? I've moved there and I have migrated my appstore account to a US one and now I have to get a second one just for this one app! Very very silly. I have to log out and log in with the UK apple account once a month just to see if there is an update available! Please fix this, it is a very easy process to add it to the US store!! Until it's fixed, I give it 1 star!.Version: 2.29
✓ Cannot Use Mobile App AbroadI have been Barclays customer for over two decades! I have not been able to use Barclays mobile app since I moved to Australia. It just doesn’t make sense in this day and age..Version: 2.52
✓ RubbishI’ve had this app in the past. I rarely used it so, therefore, deleted it, however, I then needed to order a replacement card reader as Barclays “helpfully” no longer keep them in the branch. The process to re-download the app was so over-complicated that I gave up. If I had a working card reader I could easily use that to download the app - but the only reason I was downloading it was because I NEEDED A NEW CARD READER! Without the reader I had to jump through so many hoops it became impossible. I provided my mobile number, my current account and debit card details and even photos of my driving licence. At this point I was then asked to take a SELFIE VIDEO of myself. I am 53 years old, not a twenty-something,tech-savvy instagram idiot, I DO NOT TAKE SELFIE VIDEOS. If Barclays are so keen on pushing their customers out of the branch and on-line they really need to understand that a huge proportion of the population find technology daunting at best and not make things so difficult for the customers they profess to value. It’s not like I’ve never had this app before so why treat me like a performing monkey when I want to re-download it..Version: 3.11.9
✓ No support for people leaving overseasAbsolutely ridiculous that Barclays still only allows use of the app with a requirement to have a UK mobile number. Removal of that requirement should be top priority if the bank cares to keep customers that currently living abroad..Version: 2.56
✓ It was great until I updated itNormally I’m happy to recommend the Barclays app to anyone who asks but following an update last week there is one particular part I cannot access. The link it there but whenever it is pressed it takes me somewhere different. This has been made an impossible situation as after going via the chat bot and being told I could leave the conversation and receive a notification once I had a real person to talk to, I did just that. I received the notification, returned to the chat… and no one was there. For 20 minutes I tried to get their attention by sending messages. There is no option to open a new chat and find a person to talk to. And judging from the original chat that told me I could leave because it would be 16 minutes until a colleague became available, I would still be waiting to talk to a person after an hour had passed from my original enquiry. Thoroughly disappointed in the whole process. The 3 stars are for the functional parts. The 2 missing are for everything else. I can’t do what I need to do to keep myself and my money safe but accessible..Version: 3.12
✓ Doesn't downloadCan't download. I suspect it's because I'm not in the UK. That's just ridiculous in this connected age!.Version: 2.9
✓ Access for overseas customers.Poorly designed for overseas phone number. HSBC do..Version: 2.55
✓ Changing referenceI would like to be able to change and update the standing reference when making a transfer to another party. At the moment it is always just set to the first time I made a reference.Version: 2.60
✓ Using app overseasHi why can’t we use the app overseas? I now live in Australia but still actively use my Barclays’s account so the app would make it much easier to manage my money!.Version: 2.90
✓ No details of what is being updatedIf Barclays cannot be bothered to write something a little more substantial than the ‘general improvements and bug fixes’ line for a 150MB update, I can’t be bothered to download it..Version: 2.28
✓ Not as comprehensive as the phone appI have a top of the range ipad and have automatic updates on so I definitely have the best version of the ipad app. However, it does not include the same functionality as the one on my phone. For example, when I go to “Manage accounts” on the phone there is a section on “Statement and letter preferences”, but this is not there on the ipad app. Also, the chat function on ipad is very slow. I don’t know if this is caused by the app or if it is due to lack of availability of staff. However, I just spent 50 minutes on a chat that should have taken 5-10 minutes. The agent repeatedly left and joined the conversation and there were unbearably long gaps in between. This was all to solve the above problem of getting statements - an issue I should have been able to take care of myself. When I mentioned this to the agent they told me to update the app, but it was already up t date. Later, I realised that the ipad app does not have the features they were telling me to look at. Hence: the ipad app is not as good (a real shame as it is easier to view everything on it!) AND your agents are not well trained in the functionality of the apps. Nor do you have enough staff to remain on a five minute conversation. Not happy..Version: 3.00
✓ Good app but only UK mobile # acceptedGood app but only UK mobile # accepted: Barclays Bank plc offers accounts to clients loving abroad, like myself. We are unlikely to have a UK mobile phone. Another reviewer said people like me should not complain because this was an app for "UK banking": Barclays is not just for little Englanders. They tend to think bigger.....Version: 2.57
✓ Doesn’t support mobiles outside the UKHey Barclays, it’s 2022…crazy that this doesn’t support overseas mobile numbers. Impossible to keep track of finances whilst overseas and the last century pinsentry is the only way to login on desktop computer..Version: 3.15
✓ No use Down UnderI loved this app but now I can’t update it in Australia or re-download. I have to login online using the ridiculous calculator every time..Version: 2.46.1
✓ Doesn't update and work in the USI've been a Barclays customer for years and mainly wanted to remain with Barclays when I moved to the US because I thought it would be easy to continue to manage the accounts with the iOS app. BUT the app does not update on my iPhone in the US and has stopped working. Any internationally mobile banking user should consider a bank whose app works and updates in multiple app stores..Version: 2.57.3
✓ Useless for overseasThis app is useless for expats looking to view their UK account. Asks you to reaffirm login every couple of days which requires a UK phone number..Version: 2.27
✓ Would be a godsend if it worked!I agree with some of the other reviews on here, get something arranged with the app so expats who have banked with you for years can access their account on their phones!.Version: 2.33.1
✓ Needs to be on the US store tooSome of us operate internationally. The app won’t update while one’s store is set to the US store. Apple could help by allowing one’s appleid to be in more than one country at a time. Switching is a big nuisance, because one has to set up payment methods afresh on each switch..Version: 2.85.5
✓ AustraliaWhy no access from Australian phone number - can’t believe this - first world bank, 3rd world technology ☹️- very disappointing.Version: 2.34.3
✓ Barclays App in Oz!Please can you do something about the access for those of us who live abroad! With your resources you should be able to do better!!.Version: 2.41
✓ Still not for expats 😩Unlike any other banking app in the world, you can’t register for this one with a foreign phone number even when that number has been registered on the account.....Version: 2.46
✓ Browsing the Barclaycard section in this app initiates a credit check each time?Why does simply browsing through the credit cards available on the Barclaycard section of this app initiate a soft search on my credit record? I’m interested in taking out a credit card, so I’m merely shopping around and browsing through to see what rates are available, not inputting my details to check any success for an application or anything like that at all, and there’s a section on the Barclays app to Barclaycard to see what cards are available. Meanwhile I check my credit record on Equifax and saw a load of soft searches initiated by Barclaycard and Barclays Group, when I never checked any eligibility criteria for any credit cards whilst on the Barclaycard part of the Barclays app. It’s like the Barclaycard app records each time I merely open the section and lays it on the credit record. A load of soft searches on a credit record wrecks it because when you make an application to lenders and they see the load of soft searches, they think you’re desperate and refuse to accept any applications. Of course I opened a dispute with Equifax and got most of them removed, but I’m writing this to warn people interested in taking out a credit card to watch out for this sort of behaviour within the Barclays app..Version: 3.19
✓ The styles and fonts are a bit outdatedThe App is ok. I like the colour scheme which is simple (blue and white). This makes it easier to read things and stay in the app longer. The fonts in the iPhone App do look very thin and the style looks a bit outdated. The app has no shadows and it is very prominent that the developers didn’t put much effort in using Apple’s API to deliver richer user experiences (e.g something as simple as using the system font, applying some gentle shadows, rounded corners in some areas could make a big improvement)… The App still feels a bit like browsing a website, rather and an app and I can’t tell why, but wouldn’t be surprised if the developers used some third part tool to cut corners and make it a more generic JavaScript based app.. or at least that’s what it feels like…. The feeling the App gives me is… we had to make this app because every other bank has an app so we had no choice but to make one too.Version: 3.6
✓ JonoWon't let you register with an Australian mobile despite saying it will work. Waste of data even downloading..Version: 2.9
✓ Not in AustraliaYou may be a good Barclays customer, but if you live in Australia, sorry we not interested....Version: 2.33.1
✓ Infuriating!Swapping bank accounts is still a big decision. Sometimes I am tempted because of this mobile banking app’s cheque photographing facility. The amount of times it refuses to accept the photos is shocking. I regularly have to stop myself throwing the phone. I NEVER have ANY such difficulties with my Lloyds business account. The Barclays photo facility takes photos when you don’t want it to and at weird angles even when the phone is level to the cheque. It needs perfect light too. Barclays should sort it out. If they were to see how the Lloyds one performs you’d hope they would sort their act out. On a plus side it is in all aspects a pleasure to use. I can give it only one star though because of the sheer frustration I feel when trying to use the cheque photo function. Contact Barclays? Forget it! Have you tried? A complete and utter waste of time that results in losing one’s will to live. Shameful customer service. You can’t even ring head office and get put through to someone in the tech. team. Even finding the phone number takes initiative. They just don’t want to know. Abysmal. Where the f***k have firms like this lost there sense of personal service?.Version: 2.85.5
✓ Too much noiseFunctionally a good app but personally I find there is too much content that is basically advertising for their own products. Example - the feature store content..Version: 2.29
✓ Foreign smart phones/ tabletsI bought a smart phone and tablet in the USA when I tried to download the app it's not possible to register. They now have so few physical banks and cannot support their app.... I will have to look elsewhere for better service:(.Version: 2.12
✓ Living and working overseasI live to and from the uk and New Zealand. I have to change numbers for this. Why is it impossible to register my new phone with Barclays over here. I’ve tried all the channels and it just lets me down. So frustrating I had this going on for 3 years at one stage and still no access to my uk banking.Version: 3.35.1
✓ No good if you haven’t a UK mobile numberWould love to use this app, but as a Barclays customer living in Australia it is inaccessible due to not having a UK mobile number. Very frustrating!!!!!!!.Version: 2.49
✓ Frustrating setup procedures hinder a decent app…The Barclays app works on a day to day basis and let’s you check your balance on the go…. once setup that is! Honestly… this app has THE worst and MOST frustrating setup systems known to man that I have ever encountered in my years on iPhone. I’ve constantly had issues with setting up this app on 2 different phones in the past and I dread re-setting it all up everytime I have to reinstall this poxy app. There’s NO login option for previous users upgrading; so you either have to re-register completely or setup a new Barclays account altogether. Ridiculous and stupid! How did nobody test these systems in other locations outside of their premium-grade office before releasing this? The cheque system is also complete rubbish as well as it NEVER picks up the quality properly, and unless you’re in a professional studio with professional lighting - you’re going to be heading down the bank to pay in cheques like you always have, more often than not probably. Dumb and flawed system here too. If these systems got worked out? Great, finally the app would be worth giving some credit to - but until then we have to live under sufferance..Version: 3.15.1
✓ Won't OpenSince the last update the app wont open at all. Im in New Zealand and it used to work here when I arrived from the Uk, now it doesn't. Utterly useless. Please fix it..Version: 2.40.2
✓ NiceNeeds a global currency card.Version: 2.46.1
✓ Unable to accessAs another review I am living outside of the UK and unable to access my account given I don’t use a UK mobile. It’s never been more painful and complicated to check my bank details. Unable to access my account..Version: 2.33.1
✓ UselessThis app is useless, it won't let me create an online profile, so I ring the help line and they are even more useless then the app. Barclays is the worst bank I have ever been with and i can't wait to change. Pathetic!!!!!.Version: 2.21
✓ Multitasking is impossible!PLEASE extend the security time out to at least 1 minute! Instant time out makes it impossible to multitask 😩 The sign up flow requires customers to enter a number from an SMS. This requires multitasking. Likewise making payments usually requires reading an email or message for the payment details. Plenty of other banks offer a secure app without making multitasking impossible..Version: 2.24
✓ International Customers left out in the coldAlthough the app works well as a 'lite' version of online banking, the inability to use the app with UK-opened accounts and an international number (i.e. customer has left the UK and no longer has a UK mobile) leaves global customers out in the cold..Version: 2.11
✓ It was good, but…I had many, many years of access to personal and business accounts, but suddenly they withdrew the business account because we have two signatures on cheques over a certain limit. They didn’t bother telling me they’d done this but left me to find out for myself and phone them to sort it. They have notifications and messages in the app, but did’t use it. No phone call to Barclays takes under 45 minutes, sometimes over 2 hours (menus, reading out the account balances you don’t want to hear and can’t skip, getting through to people who have to pass you on, and then being passed on again etc). Having spent around 4 hours on the phone in the past 2 weeks, I’m less enthusiastic than I was. And it can’t be fixed. Update: The developer responded on 12 September 2023 inviting me to complain to Barclays. But you can only do so by phone (as to which there is no chance of me doing that, as above) or post, and the last time I complained by post (because it took hours to get through on the phone to deal with fraudulent use of card) I received no response. In any event, I am not interested in compensation and the bank know as well as I do that they don’t answer phones in a reasonable time. Life is too short..Version: 3.30.1
✓ Dont update !!This latest update resets the app, meaning you have to register all over again..Version: 2.80.1
✓ Worst online customer support by any standardI am totally appalled by the service level delivered through the app, the so called “live chat”. Barclays should really give it up as it does more damage than help. You initiate a chat and agent joins the chat this can take anything between 0-5 min, in my many encounters the average join time is 4min. And then you sent an automated machine instructing you don’t be inactive for more than 30sec or the chat ends. This is fine if the other person on the other end is responsive, however with Barclays app once agent joins you send a text it take them between 3-8 min to respond. This entire time you losing out you cannot move your hand from the screen as it will end the chat and you have to start all over with a new agent and explain. This seem small but once you do this often enough you lose a lot of time waiting for their not so responsive agents. Barclays could take a page out of banks of the 21st century who uses combination of bots and personnel to keep customers engage and priorities customer experience. No thought has gone into their app and no improvements made. Customer support is appalling ! Deserves less than 0 ratings.Version: 2.79
✓ Uk numbers onlyI currently live abroad but have my uk account still. Because I’ve not used my uk number in over six months, it’s dead. So I can’t use the app because I no longer have a uk phone number. This is an unnecessary obstacle and renders the app useless..Version: 3.10.7
✓ Too slow and security overkillI like it save for two major issues: - it is very slow to open. Touch ID takes several seconds to appear, and it takes more time to then load the accounts list. All other apps I’ve used load much, much faster - I use a money management app. Reconciling transactions is an awful experience through the app switcher as Barclays have decided to require Touch ID every time the app is brought to the foreground. It also doesn’t remember where you were even despite this, so if I’m half way down my list of transaction in a particular account, I’m shown the main accounts screen again when I switch back from my money management app. The slowness mentioned above only compounds this awful experience. Clearly this is done for security, but Halifax, Nationwide and Santander allow their apps to persist in the background as just a few examples - this is security overkill and is to the detriment of the user experience..Version: 2.34.4
✓ Better than many, but cheque deposit is kafkaesqueGird your loins if you intend to use the cheque deposit feature. You have to take a clear photo of the cheque using a magical camera with a mind of its own that will do its best to stop you succeeding. First you arrange the cheque within the guidelines in the viewfinder. There's no shutter button, maybe it will take a photo while you're still lining it up or rotating your phone, maybe it'll make you just hold your phone there for a while until it thinks you are desperate enough. Nevertheless, it's not impossible to capture what *should* be a great image, it's just made unnecessarily hard. Wait for the next step though. The app shows you what it has done to the image. You guessed right! It has applied a random skew distortion to your perfectly flat cheque, and then also cropped one edge of it off complete with text, even though it was placed on a simple, contrasting, background. It asks you if the image is complete and in focus, you say no, you repeat the process a few times. Eventually you get past the trials of step two. You can submit your images. Now the bank's back-end tells you the image is not acceptable, and you go back to step one. After a few minutes trying to submit anything that seems vaguely acceptable from Barclay's magical camera, the computer says yes. I guess it's still less hassle than going to a branch though..Version: 3.18
✓ Screen time doesn’t work. Always goes back to main screen if you go to a another app even for 1sec.It would be very good if you could go out of the app and then come back in the same page you were on instead of going back into the account and down the transaction to find something. I understand it’s a security reason but if we had the choice to stop this I would really love it. I write down my expenses on excel so everything I go out of the app to type the transaction and figure and then come back in I have re enter the right account go down to the transaction I was on and then continue doing it. My transactions can go over 30 transaction so to do this every time becomes annoying. Please can you improve this. The other banks I’m using like Natwest, nationwide and hsbc doesn’t have this problem. I can continue from the transaction I was on but only Barclays this is a problem..Version: 3.17
✓ Rubbish in AustraliaNo love for expats still. Come on Barclays..Version: 2.69
✓ Smart Investor information displayThe app is very useful for all kinds of things: payments, money management, access to documents. And it is very helpful that the Smart Investor information is now available with additional functionality. The thing that stops the Smart Investor facility being completely helpful is the way it calculates the display of the percentage change of the whole portfolio over a year and since the start of the account. Currently, I have an increase in the value of the account since it started compared to book value of over £XXXX (which is accurate) but it displays the percentage change in brackets as -4%. This is odd. An increase cannot be a percentage decline. And the percentage change figures for the change of the whole portfolio on the day and the change over time of each individual asset are completely accurate. I rang up the help line, and they saw there was a discrepancy, but thought it was because I had held the account for less than a year. I have now had it for longer than a year and the discrepancy between money value increase and percentage change remains. I am having to keep the same data in other places to get an accurate view of overall value..Version: 2.81
✓ Bring back the branchThis app is great when it works, Barclays has gone down hill as a banking system in the 25 plus years I have been with them, of late when I have needed them to function at their best for me to be able to use them for their purpose they have had nothing but problems with the software and trying to resolve any issues via it be the app ( that was a waste of half a day) or the phone (a waste of the other half) would of been quicker to have gone to a branch of only they hadn’t closed them a round where I live nearest branch 15 miles away and only open reduced hours, so half a day of work to book a slot to visit. Have moved to Lloyds bank far superior, would recommend to anyone. Also I have had a overdraft service for £5000 for years never used so I understand them reducing it but to £0 with out telling me or so called a letter was sent. ( not received) it was a safety net if I was unable to arrange cash payments in to the bank as stated branches are far and few round me with reduced hours on opening. Can’t pay cash in to an app.. so when contacted to arrange having the overdraft reinstated was told as I don’t use it I can’t have it? My credit rating is Excellent can’t get any higher, so no issues of faulted payments. Again Lloyds bank far more helpful..Version: 3.13
✓ Good App but constantly needs updates.The app is good, the chat facility is good but the agents leave you hanging for a reply for up to 10 minutes or more without letting you know. They just ghost you. Extremely frustrating!! To direct call it works but you have to go through so many options you often end up back at the beginning or being told to use the chat then the line cuts. Not an app issue but it’s still linked. The tech side of Barclays is shoddy at best and absolutely no use to older people at all. Today I waited on hold for 1hour and 33minutes before giving up. Wasted my time, my phone battery and was so stressed from waiting I lost the will to continue. The layout of account transactions is very confusing, it’s jumbled and even shows incorrect information like date. The app need updating constantly from week to week. I think it’s struggling now, few glitches here an there. Overall it’s a good app but but that doesn’t make up for for what’s behind the curtain. Barclays service is getting worse unfortunately. BARCLAYS, SORT IT OUT! 😡.Version: 2.93.1
✓ Hate New Update!Have used the app for years and every update in that time had been an improvement. This time it’s gone backwards! Stupid unnecessarily large font that looks like a glitch and can no longer click on pending transactions to view what they are (nothing shows anymore) which used to be such a useful tool to check if a card payment for a specific place had gone been earmarked and also to check you hadn’t been cloned/scammed super quickly when out shopping and using lots of tills/cashpoints. This new update is really disappointing which had erased the most useful thing about the app. Such a fantastic and user friendly app before this. Also hate the way you are forced to update to continue using the app with no prior warning. One day you try to log in and it will say your need to update to continue using this app’ out of the blue! You might be out somewhere with no access to wi-fi about to send some money to a friend or check your balance and you suddenly find you can’t get into your account without updating! Bloody annoying..Version: 2.98.1
✓ Pretty, pretty, pretty goodFunctional for the most part, good user experience, gets the job done and useful if you have all multiple accounts or barcleycard as you can see everything in the same place. Bypassing security checks by calling from within the app is also a really quality feature. Where it falls down is the offers. They are too frequent, and when you do actually require one, for a balance transfer, money transfer, loan or overdraft, you always get an error message. It’s happened so frequently that I’m not sure the functionality behind the ads actually exists! Also if you have a business barclaycard you cannot add it to the app like you can a regular one. After being passed through four separate teams I was told I would have to uninstall the app, reapply, add each card again and lose core functionality for 10 days and then it MIGHT fix the problem. Pretty poor. Never heard of having to completely uninstall an app and reapply just to update. So great in some ways, not so great in others. May be better for users signing up with the newer build..Version: 2.32.1
✓ Registration is ridiculous.I have accounts across various banks and this is by far the most convoluted process. 2FA should suffice, terrible experience which involved going to a branch to finish the registration. Other negatives is the size 104mb! Trim the fat please. Positives are design is clear and useful to have all accounts on one screen. (Barclay card, mortgage, everyday account) would like to have stockbrokers account linked..Version: 2.22
✓ Barklys bankUv updated this app and now as I can’t afford £400 for a new fone because mine isn’t compatible anymore uve taken my Barklys bank app from me, I me severely disabled on benefits and can’t afford a new phone, and the option to carry on useing the earlier version of the app is a lie , it doesn’t exist anymore , so now I have no control paying my bills and since having control paying them on my payday I had no use for direct debits which because were spread over the month I would get banking charges for unpaid debts because I have little money left over at end of month and would have a couple DD’s not get paid because they went out the day before I got paid, but when I got the app I paid my bills on my payday and guess what I’ve not had a bank charge in two years, well now uve forced me into setting up DD’s again and because the way you have them set up ime guarantees ur going get banking charges off me again unless u find £490 for a new fone, but the stress and hassle ur update has caused me , it’s not simpler for me is it, it to force me into setting up DD’s again so u can make money out of me and thousands of others.Version: 3.28
✓ Not available to international customersWhy are international phone numbers not accepted? Impossible to use the app as I do not have a UK phone number..Version: 2.73
✓ Not workingThis app is not working well for iphone. The verification of new account numbers to make a payment fails for correct account numbers. As if this was not bad enough when you try to tell them using the app you cannot because the button to submit your suggestion does not appear. The buttons not appearing happens all over the app and you have to try little tricks to get it working, that is unacceptable. Really subpar development work and even worst testing and project management. This is an update for the developer: I have an iPhone X with the latest OS form Apple. No error messages the bank account number field in the ‘add new payee’ page shows an X instead of a tick no matter which bank account you enter, although it might work for barclays as the bank accounts I have tried were from other banks. Either way this indicates the verification does not work. For the other issue, when the buttons do not appear again there are no error messages they simply don’t show, you cannot scroll to them and you cannot hide the keyboard to try to reach them..Version: 2.69
✓ MrsWhy can’t you design a Barclays app which works with overseas mobiles for expats living abroad?? Frustrating that you can only use a UK phone to register!.Version: 2.7
✓ Please support your Australian clientsWhy won’t the app accept an Australian mobile number? There must be many expats, British travellers and students who are disadvantaged because they cannot use this app? Come on guys. This is the age of modern technology. Support all your customers. Also how can I be expected to rate a product that I’m unable to use so I gave it 1 star only because It won’t allow me to give zero stars..Version: 2.34.4
✓ Terrible app, poorly thought out security.The app itself is pretty buggy, it frequently crashes before reaching to login screen and periodically just stops working all together. Barclays solution is "erase and reinstall the app, then drop in to your local bank and we will activate the App" That does't work when you're in a foreign country and your nearest branch is 3 days travel away. Ive been repeatedly locked out of my online banking while abroad and I'm sick of it. The next time I visit one of their branches will be to close my account..Version: 2.40
✓ Australian app accessAbsolutely agree with previous comments, as a long term Barclays cusomter, it's very disappointing to not be able to access/update the app and manage my account simply. Please finally look at granting access for iTune accounts outside of the UK..Version: 2.41.1
✓ No communicationI had a credit limit of around £7000! I had used around 2/3 of the limit then paid it ALL back in one lump sum. Now for some reason Barclays has lowered my credit limit to £300 without even talking to me! I’m not that bothered I’m just going to change banks on principle now though! It’s especially strange as I got such a high limit when I was earning much less money and ironically I had a promotion some months ago and am now on far more money. According to Experian my credit rating is also one level below excellent (the top rank) and I was actually hoping it would go up to excellent a couple of months after I paid off my card. All in all I have been loyal to Barclays and feel they owed me the courtesy of a phone call before just messing with my finances. You may be legally entitled to do that Barclays but be aware because of the lack of conversation before you took unfounded action I am about to close my account with you as I no longer can trust you with my monthly earnings.Version: 2.73
✓ Another disappointed Brit in AustraliaIt’s 2020 and banking can be done globally - but not if you are with Barclays. Barclays - please recruit someone from HSBC or TransferWise who recognise international banking is not the impossible concept you make it out to be..Version: 2.79
✓ Forced to upgrade my phone or no App 😳I am currently forced to upgrade my 3 year old phone; or lose the banking app (that I am now very used to using). So I took the upgraded phone, but it is proving very tricky to get the updated banking app on my new handset. I even visited the bank to do it via the cash machine; but the Barclays cash machine I found at 10/11pm at night (Barclays cash machines are now very limited due to so many branch closures) didnt have the “select ‘other’ in the cash machine menu” option; so it was a wasted journey, late at night looking for a cash machine with my new larger phone in my hand. So I look forward to getting my banking app back up and running; because I even tried to transfer money yesterday evening too via telephone banking. But when no one answered after 1 hour and 20 minutes; I hung up assuming the staff forgot to put the answering machine on (the machine that says “we are now closed”.) So I look forward to getting my banking app restored / activated on the new phone; but I’m hoping this is not a regular trap of getting us customers in to ‘buying a new phone every year’..Version: 3.37
🙂 Barclays UK Positive Reviews
Barclays UK works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Barclays UK.
⛔ Barclays UK Problems
