- 89.9LEGITIMACY SCORE
- 92.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
CASETiFY App Complaints & User Negative Comments 2024
CASETiFY app received 101 complaints, negative comments and reviews by users. Have you ever had a bad experience using CASETiFY? Can you share your negative thoughts about casetify?
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CASETiFY for Negative User Reviews
✓ Terrible.IT Doesnt work, i am stuck on the home screen and this stupid add with no exit button this app is terrible and i hate it! DONT RECOMMEND!!.Version: 5.9.94
✓ CAN USE APPWhen I all the app it is stuck on a tutorial on how to make a phone case. I know the problem is not my phone it is brand new and my internet is working Please fix your app.Version: 5.9.94
✓ App isn’t rightThe app doesn’t have a collection section where i can shop premade cases, the app also doesn’t have customizations for any products other than apple.Version: 5.9.87
✓ Terrible product decisions madeI only downloaded the app because the mobile browser experience was difficult to use - the search? Nowhere to be found. The filters and UX are not intuitive. Now I’m completely turned off at the time consuming difficulty experienced while attempting to browse the products on mobile web and on the app. This app is not accessible or intuitive. Why is the first thing we see a live video with zero affordances indicating how to get past the video screen (no arrows, buttons, text)? Then the second you figure out how to move past the video, the app wants immediate access to my camera? For what? Pretty sure I don’t need to give casetify camera access in order for me to browse the products and make a purchase. Then there is no option to skip allowing camera access. So it’s basically a dead end onboarding with no access to shopping - which is the entire reason ppl are on your site/app. Completely absurd..Version: 5.9.94
✓ !Very upset I asked to change my car before it came and did not get a reply then I asked for a refund and I have been waiting for 4 weeks!.Version: 5.9.88
✓ If you have the time to wait then it is goodIt is ok.Version: 5.9.88
✓ Customer serviceAfter arguing with me that the phone case was the right one even though I send pictures proving it was to small they finally agreed to send me the correct case then proceeded to send me the exact same case they sent before which clearly did not fit my phone, they don’t have a return option so you have to email them and wait days for a response. Don’t order from this company you will loose your money. I lost $75..Version: 5.9.90
✓ Cases are awesome, app is notMy case is finally looking tired after 2+ years but when I try to upload images using the app it gets stuck on “loading” and then crashes. It never gets to the point of showing me my camera roll or social media to connect to..Version: 5.9.87
✓ App sucksToo bad the app is so flawed. Gonna go spend $300 on cases somewhere else because the interface sucks. Just tried making cases after a few updates and still sucks royally. Will not try again and certainly will not recommend..Version: 5.9.85
✓ Below average customer serviceAfter being a returning customer of multiple phone cases this is the first time I have had to contact their support. I was over the moon to see the final release of the Pokémon series of cases and signed up for the wait list straight away! The wait was up and today was the day I could finally purchase my new case! I received the email and jumped onto the site straight away and added the case to my cart. Now this is where things went south. I had added the two cases I was after and proceeded to check out and due to the large amount of traffic (I presume) the website became unavailable. After refreshing the page for over two hours I decided to leave it for half an hour to see if it would resume normal functionality. After I got back on, the cases i had been waiting weeks on a waitlist for had now sold out. Now the worst of it. I contact the support to be met with a charming lady named Rebecca, unfortunately this support person had no interest in helping at all but simply offered the tone of “too bad you missed out” and left it at that. In all I very much like the quality of the product as I now have multiple of these cases, however after the sour taste in my mouth this customer service person has left I will not be purchasing from the company again. Product 10/10 Customer service 2/10.Version: 5.9.68
✓ Help meI downloaded Casetify to not just have photo cases but also the one re made/built one but when I press make case I can only make a photo case and can’t figure out how to get to the ready built/made ones like the Mirror or neon sand case for example. Please help me! But it’s still go for the photos I just want to see the ready made/built ones!!!.Version: 5.9.87
✓ Horrible Customer ServiceI had a few issues with my order so I asked them multiple question and they never answered any, they IGNORED them. I’ve ordered more than 7 cases with them and this was my first time having problems with them. So I asked to cancel it since they never processed/made the cases and they did (only question they did answer). So I then emailed asking for a refund, I got an email back saying I would get my money back in 5-7 business days. 9 days later I still haven’t received my money back and when I emailed them to let them know I never got my money, they never answered me. If you want a refund because you never got your money back, instead of emailing them again just call your bank and dispute it..Version: 5.9.76
✓ WowIt won let me design my case!!!?😡.Version: 5.9.90
✓ No search optionI wanted to search for coffee cases - but this version for the iPhone X has no way to search for what you’re looking for! Almost makes the app useless as you have to find what you want by chance. So frustrating!.Version: 5.9.49
✓ Wrong orderMy first order was ok. The second was downright disappointing. What’s upsetting is I found out my order is completely different from what I wanted. When I called this to their attention I was informed that they can’t do anything about it because It is already being delivered. The real problem is nobody even emailed and informed me that my order is not anymore available or discontinued or whatever reason they can give. Instead they call it upon themselves to decide for themselves what I will be getting . This is not a cheap purchase. And I expect PROFESSIONALISM. It arrived just 5 minutes ago and I didn’t accepted it..Version: 5.9.88
✓ There Is Very Limited Phone case sizeI have an iPhone 6S and I saw a review and it had been replied to saying go to the web site and there will be the right size for your phone. I then proceeded to the website and there WAS NOT a case for my phone on there even though I was told there would be. Ridiculous. The only thing I could do was order a SE size and hope it would fit.Version: 5.9.83
✓ Just being honestJust like my review title says just being honest I downloaded the app because my cousin said it was really good for making phone cases. Which she has three of from this App the only downside is the app doesn’t let me select my actual phone bread everything on here is for apple… a Phone I clearly do not own I had to go to the website to actually find a Samsung phone case and design it on there. But I would be happier if I could use the app instead because it has easy access to my photos unlike the website I have to download and transfer my photo onto it just to create my phone cases. Also it would be really helpful if the app was iPad friendly as well since I practically live on it. It would be nice for it to come up as a full screen instead of looking like a small cell phone screen. For now i’ll give it 2 stars Cuz of the lack of navigation and product selection options when it comes to The app itself but if I could leave a star rating on your website I definitely give you guys five stars as a present day customer and a future customer I would suggest you guys put a little more effort into your app to make it work as good as your website..Version: 5.9.88
✓ Can’t customize your fav singerI’m actually upset that Casetify had to put my order on paused because it’s been copyrighted.. like what’s the point you guys create this ? You supposed to make your customers happy with their custom case of whatever they wanted. I wanted to customize my favourite singer which is The Weeknd. I swear y’all are money grabber. Let us customize whatever pls..Version: 5.9.93
✓ PriceIt told me the case was $65 and they took $90 out of my account.Version: 5.9.94
✓ Logging inI like the app it's easy to use but EVerytime I go on the app I have to log in again not sure if it's my doings that makes it do this!.Version: 3.9.1
✓ I don’t get it...I got this app, now it says “purchased” but I can not go into the app because it doesn’t show up on my phone, and I can’t “get it again” cuz it says its already been purchased.Version: 5.9.88
✓ Terrible functionalityLagging all the time! Cant even reduce quantity in shopping cart, wont let me delete my order and restart.Version: 5.9.88
✓ Still Haven’t Gotten My CaseAround a month and a half ago or maybe even more, I ordered a case. I had heard that their cases were very high-quality, (I have seen some of them, and I will say they are) so I was really looking forward to it. The first few days it said it would come August 14-17, and I was fine with that, but IT STILL HASN’T COME. I checked every single day on the porch and in the mail, but I got nothing! I am still very upset and want my case as soon as possible. And, every time I would open the app to check on my case, it would log out for no reason. Then, when I would log back in, it would say the order is “on hold”, though it’s been like that for a month and a half. I am very upset. I want my case. I am a 14-year-old, and I’m writing this. This should show that you guys need some stuff to work on when it comes to ordering..Version: 5.9.79
✓ Can only make your own design can’t look like on websiteYou c.Version: 5.9.91
✓ Casetify is horribleI ordered my phone case on January 8th, it is now February 6th and it is still on hold. The app is so annoying, it signs you out every time you leave the app. It says at the bottom of the home page that there is FREE shipping world wide yet I got charged $6 for STANDARD shipping. They should not be putting false information on their home page and they should at least allow you to actually contact them. The only way to contact them is emailing so I did email and a bot replied saying “we have received your request” but I never made a request I made a complaint so clearly they didn’t read it..Version: 5.9.85
✓ Photo CaseSo I recently purchased the more expensive drop-proof case with the super cool octopus on it, I fell in love with the case instantly and love how well it protected my iPhone X. It logically followed that I’d try out the same case with pictures of my dogs on it (I’m a dog trainer and thought this would be super fun). I made sure when I selected photos that they were the highest quality (and I also made sure the option said high photo quality in the app). I got the case in the mail today and discovered that the image quality on the case was no where NEAR what I was expecting from this company. I still love the case and at least I know it will protect my phone, but the photos are so grainy that it’s hard to make out what’s in some of them (and I used photos taken with GoPros, iPhone X, and Canon Rebel t5- all of which have amazing photo quality). I would’ve expected them to print the photos and enclose them inside the case (resin or something similar)... but they are printed on the outside of the case which means they will eventually scratch off. I’m super disappointed in both the case and the company which I previously associated with high quality products..Version: 5.9.62
✓ Deleted everythingI downloaded this app hoping I could get a phone case and when I made one there were explanation marks everywhere and they weren't duplicated or anything also really bad quality. When I pressed next I saw the phone case and all pictures were gone and it was blank. And I cant delete it!!.Version: 5.9.85
✓ OverpricedWell I love the appanol and it was a great thought but when I went to go make my case it popped up is $40 and I was not about to pay $40 for one picture image I was so mad about that because the case I picked was super super super cute and I really wanted to buy it but then when I seen it was $40 I decided I did not want to buy it because I was way too much but like I said I really do you love the app and I hope you guys can fix that price because if you guys six surprise I will decide to me by one but the prices to be way lower than $40 maybe $15-$20 but I cannot understand 40$and the last dollar broke or something you guys really really really really really need to change that price.Version: 5.9.90
✓ My case didn’t ever comeSo I made this case for my sister as a surprise but it never came I waited three months and it still says Oder status on hold.Version: 5.9.88
✓ App not workCan’t open the app, garbage.Version: 5.9.88
✓ It was okI couldn’t find the right type of iPhone case.Version: 5.9.88
✓ GreatI love it. I’ve got one that has marble and my name. I don’t use it all the time. But now though the app it doesn’t let me do other styles!.Version: 5.9.87
✓ Won’t let me get into my accountThe app was fine, and it got off on a good start. When I started using the app I made an account, but I woke up this morning and it had signed me out! It would have been fine if I was able to log back in, but it kept saying there was an error. I went through the forgotten password process, but when I clicked “change password” it said there was an error and still wouldn’t let me in! I’ve been trying all day it it still won’t budge. It would have been nice to at least explain the problem to me so I could fix it..Version: 5.9.75
✓ Ok but expensiveThese cases are amazing and unique and creative. However there is a very big flaw. These cases are SO expensive I could buy 3 of the same design for the same price for a different company!!!! So....... If your willing to pay £25-£50 for a phone case then go ahead. So Casetify THINK about your price!!!!!!!!.Version: 5.9.83
✓ Need an upgradeI think you should update your apps. Iwatch band is not on the apps. And the apps only show in USD. There’s no choice of other currency. Very hard to know the exact price for different currency. Your apps is HUGE different from your web when we open in safari or google. Please upgrade your apps..Version: 5.9.74
✓ OrderI recently ordered a case from Casetify and I am having to wait for quite a while (2 and a half weeks) for it to deliver, so of course I want to check everyday what stage it is at. But for the past 2 days I checked on Order History but it just asked me to make a case? I just want to know why it isn’t showing?! I am obviously very excited for the case to come but I wanna check what stage it is at and know when I am getting it. Apart from that the app is easy to use and it has lots of lovely layouts to use for your own photos but u just wish I could track my order down. I don’t know if it’s just a glitch or something but it would be good if Casetify could try and fix this problem?.Version: 5.9.88
✓ SlowThe app is slow and sometimes doesnt work I find it freezes a lot or wont let me delete things , very frustrating.Version: 5.9.88
✓ It’s okI downloaded this app to make this for my friend. But u can’t import pictures from ur camera role. None of the picture I need are on Instagram or Facebook.Version: 5.9.84
✓ Extremely buggyI love Casetify cases but from now on, I'm sticking to the website. This app is one of the least user-friendly shopping apps I've ever had the misfortune of experiencing. I tried to change my profile settings multiple times, including shipping address, payment information, contact information, etc, with unceasing error messages in response, and it wouldn't let me check out at all, despite restarting, clearing the cache, and redownloading the app. Also, it was kind of disappointing that the app only had the option to design your own cases, without listing any other products such as existing case designs, collab projects, and accessories such as AirPod or AirTag holders. I want nothing more to do with this app, it was a complete waste of my time to bother downloading it at all..Version: 5.9.88
✓ Haven’t gotten casesOK i ordered my cases on November 21, 2021 and then I got a notification that my package had been delivered on December 1, 2021 but I still have no package I spent $64 on two cases and I emailed the company they haven’t emailed me back it’s like they don’t give two craps about my cases and I’m really not happy with them I don’t know if this is happened to somebody before but I thought this was an app you could trust and I’m just really not sure anymore I’m hoping that my cases will just magically appear but I don’t think that’s the case here. please get back to me because this is very irritating and annoying. got pics of me and my boyfriend on my case for christmas/his birthday. not cool..Version: 5.9.88
✓ Flawed appThe app won’t let me check out with only one design/phone case in my basket. Every time I try and delete unwanted cases in my basket it won’t let me. Incredibly frustrating and disappointing!!.Version: 5.9.88
✓ SadIt. Doesn’t have an option for iPod touch.Version: 5.9.79
✓ IPhone 6??Hello, i have the iPhone 6, and on the app iPhone 6 is not an option. please fix this, i really i want a cool case like this. fix it, the stars go up.Version: 5.9.85
✓ Glitches ConstantlyI can’t see my prior designs, can’t edit my cart, the app will say I have a “5 star” print quality, yet still have a yellow exclamation point next to the image, and there isn’t an option to place frames (2 pt lines) around pictures inserted into collages. I was about to order 10 cases, but now I give up and will have to start over- if I have the patience tomorrow. We ordered one last month and loved the quality- now I’m just too frustrated to finish ordering for the rest of the family. Great concept. The app needs a lot of work..Version: 5.9.88
✓ Major lack of customer careI ordered a phone case for my wife’s birthday in which I used a PNG image file designed by a professional graphic designer. During the horribly clunky and difficult to use case creating process, the thumbnail showing the picture being used showed me a picture with a transparent background (what I wanted). So I ordered. I did not receive a confirmation email with a time line, so two weeks later I still have no case. I contact customer service and am sent a copy of my confirmation email. Somewhat helpful. Two days later (day 16) I received the case and opened it. The app had added a whit whack ground and blocked off the whole back of the phone. Not at all what I ordered and paid $48 dollars for. I have been emailing multiple times a day with customer service for the last week with no helpful info given to me and no exchange or return being accepted. I even sent the png file with the transparent background to them but their response was for me to spend another $48 dollars and just see if it fixes itself. The case quality was okay, not $48 worth and the customer service/support was horrendous. Will never order again and will warn friends against using Casetify..Version: 5.9.76
✓ Doesn’t workEvery time I try to make a phone case when I save it most of the photos disappear!.Version: 5.9.85
✓ SCAM ALERTThis app and company are a scam. I was charged for my case and screen protector. Received no tracking number. The terrible website isn’t user friendly and forces you to log in but shows no previous order history! No email or way to get in touch. I have used every social media Avenue and gotten ignored! I want my money back and to never deal with this scamming company again.Version: 5.9.87
✓ No search, uk addresses are an issueCan’t do a search for keywords, also trying to set up my profile on the app, my address has been input but says I need to enter missing fields! No missing fields!.Version: 5.9.48
✓ Good app... but needs a few thingsOverall great app. Primary thing I don’t like is it gives you the option to have “favorites/loved” cases under your account. However it does not give you the option to mark any of the cases as a favorite to store for later reference to purchase. No point in having this feature if you can’t use it accept online. It also gave me a general summary when I first opened the app if features such as items for your birthday. But the profile doesn’t ask for your birth date. So how can u use that feature? Thought maybe you get a discount or something for your birthday. Don’t know as you can’t access it. Great app to shop with but in general has some basic items that need adjusting..Version: 5.9.63
✓ Not as good as it used to beI have purchased several cases from Casetify in the past and I created a fantastic collage of motorsport card on my cases the quality of the cases and the graphics are fantastic. However I recently designed anthother replacement case for my new iPhone 12pro and my order was declined. When I enquired why, I was told that I was not allowed to include any cars in my design. Bearing in mind that all my previous designs included cars I was confused and so disappointed ! Needless to say I received a refund but to be honest I thing it should be made clear BEFORE the order is placed that there maybe something not permissible in the design.Version: 5.9.83
✓ ShippingIt says free shipping worldwide its a lie as soon as you pick out of america it cost you half of what your paying for a case..Version: 5.9.75
✓ The app isn’t very good on a mobileI was on my phone trying to buy an already made case but you can’t on a phone so you will have to use a laptop to buy all ready made cases, but you can use a mobile phone to make a case.Version: 5.9.83
✓ ExpensiveIt’s expensive for just 1 case.. yes I can see why it’s expensive because you can customise it ,but why should it be £25 that is a lot of money for just one case like come on now I could buy hot Cheetos and a whole meal with that please fix this because it’s too expensive .BAI.Version: 5.9.83
✓ Alright cases but terrible companyOrdered a case that said it would arrive inbetween 1 and 2 weeks. I told them it needs to come during its estimated time because I'm moving on the last day of its estimated arrival. They constantly assured me it was getting there on time, though it hadn't even shipped. A couple days before the last day, I emailed them telling them to cancel the order. They told me that they couldnt cancel it because it was already shipped, but the USPS tracking said it was still awaiting the item for many days after. It finally shipped a week after the final date, to the old address. I will never be doing business with this company again..Version: 5.9.88
✓ OkI like their cases they’re nice and durable, however the designs are pretty basic, and theres only so much the buyer can customize about a case. Despite this I have bought one for my own phone, and my brother has bought one in the past as well, however recently I purchased 1 cases for my mom as a Christmas present. I ordered it on Nov 30. It said it would take 11-20 days to arrive which is long for how expensive they are but i did customized it, so I just assumed that’s y it would take so long. However it’s now Dec 26 and I still don’t have a case. Its literally been almost a month and my mom definitely didn’t get her Christmas gift. In the past they have always taken long but never this long very disappointed. I guess if your looking to gift a case make sure u do it 2 months in advance..Version: 5.9.83
✓ EnhIt’s a great app love the concept and all the neat cases just wish it wouldn’t get stuck loading when I try to look at a collection of cases.Version: 5.9.41
✓ UghI made a phone case I thought it was great I saved it to send to my dad and when I went to go back to buy it it was apparently sold out and gone and when I kept trying to sign in it said there is are in the account with us so I tried signing up said the same thing so I had to delete my last account and make a new account just too much trouble was really easy to use but then ruined it. That’s why I gave it to start one for doing a good job and letting us drag it and one for being crappy....Version: 5.9.87
✓ I wasn’t able to deliver my phone caseI was so exited to download this app so I could get a knee phone case for my new phone! I was so happy cause I could decorate my case with all the pictures of the people I love! So I designed my phone and I made the case clear and decorated my phone case then I filled in all the info needed and I double check to make sure that it was the right phone case, and all of a sudden it was yellow! No matter what I’d do it would never change. I’m really upset that I did not get one of my dream phone cases :(. Other wise that it’s a pretty good app I guess..Version: 5.9.83
✓ OkI downloaded it and then I had to delete it that day I’m downloading it one more time and I’m gonna see how it is because I really wanna make one with my brother and his girlfriend are away to Bali for 11 months and I wanna make one with photos of them thank you.Version: 5.9.88
✓ MidThe app is hard to navigate and I can't find the signature designs. And I can't really change certain features of the phone case to what I want them to be depending on the phone case. For example, when I choose the iPhone 13 and the Ultra Impact Case which costs $65, I can't change whether the backside of the case is transparent or not unless I choose to use my own custom picture. But on the desktop version (specifically on a computer or laptop), you get your full selection of options to customize to your liking. And I don't even know if it'll be work after I use my own picture for the back of the phone because I haven't been able to order one. I don't know if I need to put this part of my review on customer service or whatever but I'm gonna put it in here because why not. Whenever I try to order my phone case on either the safari version or the app, it stops me when I'm finishing the order and I get a popup that says"Gateway Rejected: AVS. Please verify your billing address.". If you have an answer to this problem, please tell me how to fix it because I just want my phone case..Version: 5.9.88
✓ WhyI have a iphone 6😡😡😡😡😡😡😡.Version: 5.9.87
✓ My case won’t comeI order from this app but they always put it on hold then they cancel my order for what and I pay it and still it won’t come 👎.Version: 5.9.88
✓ Cute cases, Horrible appIf you are thinking about designing your own case, use a different app here’s why, I have been playing to get a new phone case but I have the iPhone XR in the color blue so there aren’t much nice cases that fit my phone. I told my cousin about the app so he got it. I see him a lot so when he purchased it said it will be there in 3 weeks which would be December 22nd. I didn’t even notice he didn’t have the case until 3 weeks had passed we were both looking for phone cases then he told me he ordered a clear one I said “why are you getting a phone case when you ordered one from Casetify?” he told me it was a rip off and not to get it they took 46 dollars and no refund. thank god he told me because I was just about to purchase. here is my side of the story and why you should. I hope the owner of this app sees this please make changes and don’t scam people for money. I’m very disappointed because I have been trying hard to find apps like these. thank you..Version: 5.9.85
✓ Beautiful products but missing some convenience featuresI love most of the cases and bands available, but don't like that it's a dedicated app yet you are treated like a guest. I think it needs the ability to set your default devices (model and colour for XR/watch for example), so they can load by default in cases etc. I'd also love a favourite/star feature to collect all my faves and then choose later without losing them. Finally, I think the sharing functionality is limited; it should include a copy link to clipboard so you can link friends to actual products anywhere, eg via FB messenger (currently can only save and send a photo, which won't take them to the product they may want to buy)..Version: 5.9.67
✓ Needs more optionsIt’s a great app for the cases but the site is just a bit limited on the pattern of photos for the cases, it would be 5 stars if you could choose different pattens for photos.Version: 5.9.68
✓ Okay but not the bestThis app is very good for especially people who love photos. But there is one thing, you cannot make phone cases for iPhone 6 and lower. You can only make a phone case from iPhone 7 to 12. I wanted to make mine with some photos but I couldn’t because it didn’t have iPhone 6s. I don’t know if they used to have it or they never had it. Luckily I will soon be getting the iPhone 7 Plus so that way I will make my own phone case with my pictures on it. Prices are quite expensive too. Apart from that this is is really good..Version: 5.9.83
✓ OkayThis app is okay for iPhone users but, it’d be nice if they have an option for Samsung too? Maybe not for the older Samsungs but for the ones like the Samsung A20e? My boyfriend would like too order a case but he can’t. And it’s annoying how iPhone gets the most love? I ain’t no Karen but it would be nice and I get there good made cases but I ain’t got 50 pound for a phone case w some pictures on it? Really cute if you want it for you with some friends or family or pets on it and it’s nice quality by the looks of my aunties cases but hell naw. Lower them prices and get Samsung options.Version: 5.9.91
✓ App is nice but this company is awful.I thought it would be fun to create a custom case for myself with my own artwork. I have been drawing/painting for years and I’d prefer to have my own artwork displayed on my $50+ case. I used the app and used a few designs of my own until I found one I liked. I waited, waited, and after about a month I looked at my email. Casetify would not make the case due to copyright infringement. It’s my *own* art. I get it to an extent. That’s not what’s made me mad. I emailed back and thought I would get a response that was helpful. I asked how I could prove I was the owner of the image. Things started to become helpful, but then I got an email that resembled the first. Keep in mind, in the first email it said “if we do not hear back in 2 weeks we will cancel the order and refund the money”. I didn’t see this email for over a month. My money was NEVER refunded. They also took an additional $1.56 from my bank account. I told the email bot to forget it and just refund me. I also messaged them on Instagram and they didn’t get back to me after 12 hours and read my messages. Their customer service is a complete joke..Version: 5.9.88
✓ I like it but the picturesI like it because of the case helping with the phone but it is getting irritating because no matter whatever picture I pick it is still telling me my print quality is low which I don’t get at all and everytime I hit submit it keeps only showing one picture if I do multiples I been having to fight with this app since day one and no matter how many updates u do it still does the same exact thing and it is getting extremely frustrating for real hopefully you guys will get this fixed.Version: 5.9.88
✓ It’s good but confusingIdk how to get more photos (I have no idea how to use this app).Version: 5.9.85
✓ Doesn’t work and i don’t know whyThe app opened but it has stayed on the same page every time i login,it doesn't work for me and i am very disappointed and i even closed all of my tabs and it still didn't work.Version: 5.9.88
✓ ProblemsI’m an avid cellphone case hoarder LOL. So I was a bit disappointed when this site keeps giving me problems on bring up my cart to see my orders. I would add my order and try to go to my cart and it would say it was empty even though the cart icon said I had my quantity. Needless to say going back and trying to do it again and again only increased my quantity and was very frustrating. Two cellphone cases and a band for my Apple Watch turned into 10 items and couldn’t get into my cart to delete and purchase. For the price of these items I expected better please fix this I really like your site and would hate to shop elsewhere..Version: 5.9.62
✓ Okey butI don’t like that it’s only iPhone I wanted to make my mom a Christmas gift with a cute little memories of us but my mom has a Samsung 8 plus and I was very excited to see her reaction but there’s no Samsung.Version: 5.9.88
✓ I feel offendedI feel offended as you can’t even access half the iPad devices for getting a cover, I’m using the iPad Air 2 and it won’t get into that cover section, please fix.Version: 5.9.75
✓ Don’t buy before reading Trust PilotBelieve me, you don’t want to part with your cash with this company. No quibble guarantee is false and their CS is awful. Got a case that has a blurred printed design but according to them ‘that’s how it’s supposed to be’ multiple emails and photos later they’ll offer a refund on the basis YOU pay £6 to get the case back to them. On a positive note, the apps ok, but delivery is 14 days, comes from china. So your £45-65 case is actually just a £3 case customised. Never doing business with this shid show of a company..Version: 5.9.94
✓ Tried but got nothing.Yeah ordered a phone case an wouldn’t do the design I wanted. Waste of my time if you’re gonna let people customize a phone case then say we can’t use certain things. Jog off.Version: 5.9.91
✓ UselessEverything I’ve tried to do hasn’t worked. The ap won’t link to my social media so that I can access photos, it also won’t let me check out, despite me trying several times. Waste of time..Version: 5.9.63
✓ ScammedI ordered a phone case 4-5 months ago and still hasn’t arrived I’m thinking I have gotten scammed- I payed more then $100 for this and look what happened!.Version: 5.9.90
✓ Good selections, Horrible appI like to put the cases I like in the cart and then make a decision from there. Well every time I try to do this on the app my selections either don’t show up or the app crashes and it doesn’t save my choices in the cart. There’s also this issue of when I go to delete a choice. Instead of deleting one item it deletes all of them and my carts empty and I have to go through and find all the cases I’m thinking of buying again. To some this may not be a big deal but to me this is very annoying and it makes me not even want to buy anything. Please, fix this ASAP.Version: 5.9.68
✓ Small collectionI downloaded the app to customize and purchase an AirPod case and they only have phone cases. I’ll just have to stick to the website I guess..Version: 5.9.87
✓ Doesn’t functionI like to use the app to make collage cases whenever I get a new phone. The cases are amazing but for some reason, the app has gone down hill. It wouldn’t load my pictures. It decreased the quality. It wouldn’t show the pictures when you try to edit them. Worst experience I’ve ever had with this app..Version: 5.9.76
✓ Do not downloadThis is one of those apps which won’t let you enter inside the app unless or until you don’t give them full access of your gallery and camera so guys, it’s just a heads up don’t download such apps they will invade your privacy for sure..Version: 5.9.94
✓ Hard to find casesIt only gives you the choice to design your own case with photos and doesn’t give you the choice to choose a designed case. I have orders before and nice range of designs but it is so hard to find the cases on the app.Version: 5.9.88
✓ Hard to useThe new update is difficult to use. I know you have so many different cases but now it is hard to browse them. The only way I have found to browse them is by searching different terms. The interface needs updating past the four collections that are visible. I can only find how to view leather cases, special projects, skin case collection, and Casetify X which I know doesn’t show me all your options. This needs updating ASAP. Such a good variety of good cases are easily accessible..Version: 5.9.59
✓ This app doesn’t have ipad air 4 read this reviewSo i was trying to get my ipad name and they only have ipad pros and ipad minis and not airs or mUtch more ipad names i really wanted to get a new case but they didnt have my ipad i was really and am really sad bc i didnt get to make my own case i give this app 1 star its not that good.Version: 5.9.88
✓ The app is basically pointless 😠If you downloaded this App to make your own custom case than you got the right app, but... when you try to search something nothing will come up, I have tried and tried but when I search something up that should be easy to search like food, art or flower, nothing comes up and I am really disappointed! I deleted the app and downloaded it again and still no results came up when I wanted to search something. I wouldn’t recommend this app to anyone who wants to try and find any cool cases, I would just go online, but like I said before, if you want to make your own photo custom case than I would recommend this app. I’m deleting this app..Version: 5.9.75
✓ Worst app experienceHorrible. Cannot update profile or address details..Version: 5.9.88
✓ Why I don’t like the appI love the idea but there is no case for my phone. There’s an iPhone SE the bigger type not the smaller type.Version: 5.9.85
✓ I really prefer the old version of the app.Casetify has amazing cases that protects the phone and don’t mind me but the product is amazing! I just hope they make the “app” more user friendly. The newer updated version of the app isn’t very user friendly.. I’d use to be able to make phone cases really quickly and efficiently with the app but with the updated version it seems like there would be a background for the picture that your using. Ie. if we downloaded a line sticker it shouldn’t come with a background it should be invisible however the newer version doesn’t do that it automatically makes the background black which in my own opinion doesn’t look aesthetically pleasing. For the pricing of these cases $50 USD+++. I would prefer better quality when customising photos etc. on another note the photos don’t seem to stay on the page. logging into the profile section the photo images gets messed up although save has been clicked and the format really just goes out of proportion. Which isn’t very efficient because we’d have to go back into the photo album to look for those specific photos. I really hope they can make the photo templates more free since people really do prefer a UNIQUE, efficient, user friendly customisation app that doesn’t really lag..Version: 5.9.74
✓ Second Time This Has HappenedIm not the typa person to leave a review on literally anything ever but the first time i ordered a case from them it didn’t come for about 2 months and it only came because i emailed them 1000 times AND when it finally came they sent me the wrong size so i had to just give it to a friend. Now i just got a new phone and wanted a cute phone case so i placed an order over a month ago and it just says on hold but i already spent $55 on it so i YET AGAIN had to email the company. Said I wasn’t gonna use this app again but i gave in only to be disappointed for a second time if i could give 0 stars I would cuz this ain’t chill..Version: 5.9.88
✓ DisappointedI have used Casetify more than once but when I have recently tried to use the app to make an iPhone 11 phone case and the app wouldn’t save the design. Once I got it to save after many attempts, it took several tries for it to let me pay then after they emailed me saying there was a copyright infringement. When i replied to them they didn’t respond to me after trying to contact them several times. When I then tried to make a new case, it told me the print of all the photos were bad quality even thought I have used them before on a different phone case and they have come out perfectly fine. I have never had this issue with Casetify before and don’t know what to do..Version: 5.9.95
✓ Complete crapI have purchased several cases in the past and I received my order today and I am 100% disappointed and unhappy with my order! Your new high gloss cases are complete crap!! My plate is already scratched and I have only opened the box! I have always recommended your cases and now I will NEVER recommend again and I won’t ever order again unless the matte case/plate is a choice! Why you would ever change the excellence you had is beyond me!! One very unhappy customer! I will be looking elsewhere for future orders!! I can’t even give you one star for the complete crap!! Pictures on previous cases were excellent quality and now a big ole mess! Again..why on earth would you change such an amazing matte case for glossy crap!!.Version: 5.9.41
✓ Too expensiveThese cases are too expensive 60 40 and $50 are Way too much for a case .I would probably buy one if it wasn’t so expensive..Version: 5.9.91
✓ Castify i give 10/10 this app 5/10So i love castify as the quality is really good and the personalisation choices are vast. In the UK the delivery choices are slightly limited either slow or fast but the price jumps up. Customer service i've received is brilliant at gets 100% feedback. This app however half stuff missing off it... So i give it half marks.Version: 5.9.72
✓ ——For some reason it won’t let me sign in to get my phone case it might just be for me but I don’t know why it is happening if the developers see this, do you know what is going on?.Version: 5.9.88
✓ DecentI think this is a very good iPhone case maker app but it does not have a case maker thing available for an iPhone 6 or lower. Although I have never made a case from this app, I have heard it is quite good..Version: 5.9.88
✓ Casetify on holdI ordered my casetify well my brother did 10 days ago and still haven’t arrived I’m afraid it will not arrive before Christmas or maybe even after New Years. It says its on hold for like 9 days now hopefully it’ll arrive before Christmas cause that’s a present of mine. I wanted to try out casetify since apparently they said it’s a good case and it “ships fast” it’s my first time ordering. Hopefully it comes before X-mas also when I MAYBE het it then I promise to write a better review. My brother paid an extra $15 for fast shipping too and its been like 11 days..Version: 5.9.88
✓ The company is not customer centeredI ordered a case but the print was blurry and the edges of the case were not smooth to hold. That was totally a quality issue of the company, however, the made it a horrible experience as possible to return!! it too me 1 week, 19 emails to communicate with them. I was told to send my reasons and pictures and shipping info, and then they sent me tons of versions of their internal manual calculations and got a every small amount refunded. Not a hearted company, as customer service just copy the paste the verbiage from their template like a machine. I have spent hundreds of dollars on the cases and most of them have beeb great. The problem is that they don't care about you if you want to return..Version: 5.9.94
✓ Horrible app, great cases.Love Casetify cases. They’re very durable and always look great. This app, however, is extremely buggy and not very user friendly. If you want to see their signature designs, or search for a design in particular, you have to go to your shopping cart and click ‘continue shopping’. This is not really something that just occurs to someone to do when trying to navigate to the signature designs/search box. So until you figure that out, you’re stuck with only being able to make your own case. The bugginess is a HUGE problem for me. Found a case I liked, but could not change the type of phone or any characteristics of the case itself. Pictures take forever to load, as well as the next page. Tried searching the case I wanted on the safari website instead, but the case wouldn’t pop up. I literally typed word for word what this case was called and it was not in there. I ended up emailing myself a link of the case from the Casetify app for it to suddenly appear in the online store after clicking the link. After hours of trying this and that, I finally found the case and was able to purchase it, but not using the app. They seriously need to fix the interface and the inner workings of this app, because it is not working how it should. Needs better navigation and less loading issues. 1 star app, 5 star cases..Version: 5.9.81
✓ >:(Bruh I ordered a case and it’s been put on hold for a week now can I at least get a refund.Version: 5.9.87
✓ Very limited phone models - advertises ones it doesn’t have!Would give it zero stars if it gave the option! Downloaded when the description of the App showed it would allow caes to be made for iPhone 6, and once downloaded it wasn’t an option to select as a case! Why advertise that model and then not have it when you go to use the app? Waste of time!.Version: 5.9.83
🙂 CASETiFY Positive Reviews
CASETiFY works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CASETiFY.
⛔ CASETiFY Problems
