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Okta Mobile App Complaints & User Negative Comments 2024
Okta Mobile app received 84 complaints, negative comments and reviews by users. Have you ever had a bad experience using Okta Mobile? Can you share your negative thoughts about okta mobile?
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Okta Mobile for Negative User Reviews
✓ Worst app / totally uselessThe main site doesn’t work on the iPhone. So I figured I would get the app. But all the app does is direct you to the main site, which of course doesn’t work. It’s not really like an app at all. If I wanted to use the main site, I have Safari and I can go there all by myself. The point of an app is to function on mobile devices more easily; not just direct you right back to safari. The only way to do anything on the site is to go to my laptop and login. Can’t do ANYTHING from a mobile device..Version: 5.16.0
✓ Complete JunkThe Okta Mobile app refuses to connect successfully with the interconnected Outlook app which my University uses as its email provider. Clicking on the Outlook button within Okta Mobile yields the most incredibly frustrating message of “Error: Too many HTTP redirects.” Uninstalling and reinstalling the app has done nothing. Complete and total junk!.Version: 6.30.0
✓ Always shuts down and won't loadI need this app for work, when it actually works it's really good. But for no reason at all some days it decides not to work and comes up with an error. I then have to turn my phone off and restart, hoping that will fix the problem. Sometimes it does and other times it still won't load. Very very frustrating 😡.Version: 5.2.0
✓ APP FAILUREAttempting to logon, the system comes back and states in error message reading “ This organization is not supported on Okta Mobile, but you can access your dashboard from your browser.” But yet the company logo and name appears up top. And when using browser, it works perfectly fine. So one star for the app and gave two stars because I can actually use the browser to gain access until this app is fixed..Version: 6.30.0
✓ Can’t login. Can’t use my YbikeyI’m totally able to use my Ybikey on the web, but for some reason the app doesn’t support it. Can’t use the app because I can’t login..Version: 6.20.0
✓ Not WorkingI’m not sure why none of my apps show in the mobile app (I just downloaded it so it has never worked for me). I checked to see if the software had an update to fix a bug but it looks like that’s not the problem..Version: 6.30.0
✓ UselessCan't share, can't open in safari. This app is not made for people who need to work. It's only going to waste your time..Version: 5.4.0
✓ Screen stackingMost recent update causes the screen to stack and jumble up all the lettering and tabs on mobile when using the my work tab..Version: 6.30.0
✓ Yet another pin to rememberI just downloaded the app, signed in, and the first thing the app asks me to do is create a pin with no explanation on what it’s for... why would I want to create another pin for me to forget... I thought this app was supposed to make logging in easier than the web interface? Immediately deleted the app. No thanks..Version: 5.12.0
✓ So glitchyThis app is so glitchy especially it seems if there’s an update either from Okta or the company I work for. Constantly get errors doesn’t show what it should very unuser friendly. What a shame my company uses this. Same on computer as app.Version: 5.10.2
✓ Too many glitchesIt is really useful to get access to my school website but for blackboard it is basically useless. I cannot click on the resources. When I scroll down to see them they go away and I cannot click on them. If they fix those issues I would be able to utilize this app much better..Version: 5.16.0
✓ Piece of %#*%This app is terrible, I wish my company never switched to it. Not user friendly..Version: 6.20.0
✓ Target = _blank issuesAny link that opens a new tab does not pass session to new tab. It acts as if you are logged out and does not auth. again. Also caching is horrible for any dynamic content sites since it will hold onto the cache and not display updates to sites that a user is expecting. Needs improvement..Version: 6.30.0
✓ I HATE THISThis is NOT “super easy” with “clear vision.” I absolutely hate this. It’s like trying to solve a rubrik’s cube while also having bricks hit you in the face. Nothing is simple about this. One click leads to another and so on and so on. It’s link after freaking link and download after download and the next thinking I know I have 12 tabs open, I’ve done 7 sms confirmations, and my blood pressure is through the roof. I know it sounds like it’s not that bad but it is. I cannot properly convey how frustrating it is to just need one small bit of information and, instead of finding anything remotely close to what you’re looking for, you just keep going in circles. Everything about Okta is time consuming and tedious. I AM STRESSED. I have never before understood people getting upset with computers or technology. Now, thanks to Okta, I feel rage on an atomic level. Best idp? According to who? Who is making these statements?.Version: 6.25.2
✓ Not iPhone X compatibleThe screen is still cropped to the old resolution, and does not fully utilise the display on the iPhone X..Version: 5.10.1
✓ BuggyThis app needs to be fixed for iOS devices. I use it as a college portal and it runs terribly. Probably half of the functions that work on the full site using desktops and books don’t work on the handheld devices. Make this app better please..Version: 5.24.1
✓ Needs workInfinite loading while trying to sign into Litmos on iPad Mini 2. Firmware is up to date on iOS 12.4.8, tried restarting, and uninstalling & reinstalling Okta to no avail..Version: 6.12.0
✓ Can’t loginA long time ago I’ve download this app and logged in to my company site but after 2 weeks after not touching it, I can’t login anymore no matter how, I just can’t login even my password and username is correct..Version: 6.3.0
✓ Unable to sign inMy college recently switched to this platform and I was delighted there was an app so I can easily access this without having to search it up on my web browser. However I can’t even sign-in! I keep entering the site name along side my user name and password however the correct site name I’m entering is not working at all. Please make signing in easier because it’s not great. Maybe adding face-ID or not asking for the site-name would be better. Until changes are made I am not redownloading this app again. Please make improvements, thank you..Version: 6.26.0
✓ Change password nightmareWent to change password on mobile app what a mess. It’s probably me but finally just deleted app. I can still get into my work but only on a computer. So frustrated. I have no idea who or where you get help for this app my job only fixes password on site doesn’t help with mobile app. I will try again just so frustrated Kim.Version: 5.24.1
✓ ClunkyDoesn’t stay signed in when you go to other apps, though it asks you every time if you want to stay signed in. Doesn’t automatically adjust calendar times for time zone, making it pretty useless for travelers. This is basic stuff that they just missed. I’m sure I will find other issues. Overall, completely underwhelmed..Version: 6.3.0
✓ No Hub & Spoke supportWe have the Hub & Spoke architecture which the mobile app does not support. Please build this is in..Version: 6.26.0
✓ Missing a few settingsI downloaded this app about 2 years ago and loved it! I have to use it for work. With that being said I’m able to call it, submit vacation and punch in or out though “Kronos”. However, the new update took away the option to add and rearrange our tiles. Such as punching out or in. I would appreciate it if you brought back the small gear on the top page of Kronos so I’m able to customize my application once again..Version: 6.26.0
✓ HorribleIt’s always something wrong, I hate getting a new phone because 100% of the time when I have to sign back in I have to go call to get my password reset. I’m not sure what’s the issue, I keep my passwords written down so it’s not me forgetting my password. I wish they didn’t force people to call a service line just to reset their passwords..Version: 6.30.0
✓ Glitchy!Very glitchy and keeps reloading pages randomly. Not very reliable as some days it will load and others it won’t!.Version: 5.24.1
✓ Cannot openThe app refuses to open after an update, making me unable to log in my work account, disastrous. Update: after a few hard restarts of both the phone and the app, it cam back to normal..Version: 6.20.0
✓ This app is terrible.Why does this app so worthless? It’s a terrible solution for paperless paystubs. You have to download a separate app for 2FA (the only service I know of that requires a separate app to do so) and when you verify with Okta Verify you switch back to this app and nothing happens. You sit there staring at your phone waiting for My PayView to load but it never does. Useless..Version: 5.24.1
✓ No longer worksOnly get a white screen! Does this work with latest iOS?.Version: 4.0.9
✓ Email reloads and crashesEvery time I sign in, it keeps reloading and ends up crashing. I’ve had this issue for almost the entire year this year!.Version: 5.26.1
✓ Okta oktaWhy doesn’t okta mobile integrate with okta verify?.Version: 6.25.2
✓ Stay signed in - every accessRecently I have been forced to acknowledge the “stay signed in” dialog every time I access the app although the checkbox was enabled. Appears to be related to one Drive activation. Also, don’t expect account name to begin in upper case. Understand the name is case insensitive..Version: 5.24.1
✓ Garbage AppNeed an option to not be challenged for password for 6+ months!.Version: 6.20.0
✓ BugSince updated to latest iOS, I cannot login..Version: 6.30.0
✓ Not greatSigning into an app presents black screen and stuck on asking to add icon to home screen login never happens, app works in windows chrome otherwise..Version: 5.22.0
✓ Latest update causes hassleWhen coming back to the app, it used to prompt with the pin entry screen to allow continued use. Now, instead of the pin entry screen, you get a blank screen. The app needs to be restarted every time you come back to it..Version: 4.7.1
✓ GlitchyToo many glitches, app crashes so many times and doesn’t allow you to rotate the screen without another crash. Needs major work..Version: 6.2.0
✓ Won’t load after my loginI’m a national university student and I used to be able to login to my soar account no problem since latest Update the login loads fine but my page rarely if ever loads. Even on my private WiFi of up to 300mbps speeds. The app was great when it was working. Mirrored the login on my pc. I know it’s an app issue because it works in my safari and chrome browsers on my iPhone 6 and I have deleted and reinstalled the app..Version: 5.24.1
✓ RubbishIt works very poorly with ios13 several things cannot be opened. When using success factor you are able to scroll down partially till it refreshes by itself back to the top, its been happing since ios13 came out???.Version: 6.2.0
✓ Tedious loginThe app has me create a pin (and confirm it) each time I use the app but it doesn’t ever prompt me to login with the pin or use it. The app also asks me if I want to login with Face ID each time. So basically logging in takes me longer on a phone than it would to scale a flight of stairs and login on my laptop..Version: 6.26.0
✓ Needs workI use it for time keeping for my job and the app isn’t at all intuitive. I select a day other than today to put hours to and it still has today’s date in the field that I have to then change. The time fields don’t have a way to preset them with a schedule I usually work so it’s necessary to change the time worked everyday. In order to put in one day of time you have to scroll up and down through cluttered fields and go back and fourth between multiple screens..Version: 5.10.1
✓ TerribleGenuinely so dumb..Version: 6.7.2
✓ OktaI absolutely hate this app. I can’t stand trying to login through this app/website on any device other than my work laptop. Trying to login is absolutely stupid it asks for different login info and the okta bot doesn’t help at all. I literally have 3 apps on my phone for this and I still can’t access my account. Despite trying to unlock it, changing the password, trying a different device; nothing works. I don’t understand why any company would want to integrate their apps through this, it’s a headache and a waste of time..Version: 6.26.0
✓ Incompatible appsSome of the apps especially service now must be optimized to fit for mobile use. It’s the same as opening Okta from the mobile browser which is difficult to use with so many missing functions like the global search which is crucial. Please consider this and it will be great to be able to use it in a better view than it actually is and then I would gladly make it a five star. Thank you..Version: 5.20.0
✓ Never worksSince I had this app on my phone I’ve never been able to sign on to our corporate site. So save yourself the bother..Version: 6.20.0
✓ Needs RefinedThe app and connections are a great idea, however the programs you then use through the app do not perform well. I have eXp and enterprise on mine. The TRX & enterprise applications only load a portion of the screen and you cannot use the rest. Cant scroll, just cant use it. The web pages do not work within Okta. Would love to see that fixed to use the app to the fullest.Version: 6.30.0
✓ Can’t even log inStore my logins and passwords phone which are the same as those in my browser. Can quickly log in using those credentials in the browser but nothing works to get into this app. This should be a solved problem. Okta aren’t unique for having a website and a mobile app both with log-ins..Version: 6.30.0
✓ Doesn’t workI login in fine, but when I try to look at my paystubs it’s takes me to a browser window and it ask me to login in again. But then my login doesn’t work. This happens on web version as well. This wasn’t a problem before..Version: 6.20.0
✓ Blank without any appsWhen it starts all is blank. No apps. Not able to use it at all..Version: 5.26.1
✓ AwfulIf I could give minus, I would put minus 10! I have to use this app every week to check my payslip and all the work requirements. Every week, every day it doesn’t recognise my Face ID, it doesn’t remember, save, accept! my password or username. Such a waste of time and it’s horrible I cannot chance it! Well done Bupa to use this rubbish..Version: 6.26.0
✓ Won’t work with new iPhone 12 ProI use Okta for work. I got a new phone a month ago and finally got around to having my job switch my access to my new phone. The Okta Verify works fine but Okta Mobile does not. I’ve tried several times to log in. I’ve rebooted, I’ve uninstalled the app and then reinstalled. It keeps saying Sign In Failed. Nothings changed except I have a new iPhone..Version: 6.20.0
✓ RubbishSays the certificate for the server is invalid for the app I need. No explanation as to what is the problem with the certificate. No explanation as to what Browser engine it is using. Funny how I can run the app via Okta everywhere else OK. Complete rubbish app..Version: 6.29.1
✓ AtrociousThis app is horrible it’s literally just the crappy website that’s not mobile friendly in app form loss the same way it just opens the website in app similar to how Facebook would websites except they’re mobile friendly this app is atrocious you can’t get anything done on it try and complete a file it doesn’t work right since it’s not mobile friendly the website works fine on computer but having an app as a facade to make it seem like this would work better than the website on phones is a joke.Version: 6.20.0
✓ GlitchyThe company I work for uses this app regularly and with recent updates the app seems to be glitchy. It doesn’t run smoothly and by that I mean the up and down swiping to scroll is not smooth anymore. It stutters. Please work out that internal bug please..Version: 5.20.1
✓ Don’t downloadDaylight robbery.Version: 6.30.0
✓ Limited functionalityNot all the company apps are on the phone version compared to the website version..Version: 6.20.0
✓ KafkaesqueMy university asked me to sign in online and provided me with a QR code to scan in the Okta app. I downloaded that app and there was no option to scan a code. But there was an option to login. Which I did. Then the app gave me a QR code and asked me to download the Okta app in order to scan it. This recurred infinitely and I am now trapped in a kafkaesque nightmare zone outside of time and space..Version: 6.7.2
✓ Just got and don’t wantSo glitchy when opening the apps and was on a constant reload. I wasn’t touching anything and it jsut keeps glitching and reloading. It keeps reloading every time I click on an email. Then when the pop up asking if I don’t want the page to show again comes up, I click the box or make sure it doesn’t happen, it reloads again. I don’t know if it’s he updatenor what but it’s frustrating because i need the constant access to my school email through my smart device. Hope this gets fixed. 👎.Version: 5.24.1
✓ Not built for mobileIncomparably with the webpages or “apps” it uses. Crunch time is unusable on a phone.Version: 6.29.1
✓ Doesn’t workDoesn’t work, nothing loads . Waste of time.Version: 6.26.0
✓ Does not work after password changeMobile app keeps giving red banner “login failed!” (With an exclamation mark!) message after scheduled password update. Desktop version functions fine, so I know there’s no issue with my updated password. Neither old, nor new password functions. App is unusable after password update..Version: 6.26.0
✓ Constant reauthenticationWith the latest release of this app running on iOS 10 on my iPhone 5S, Okta now asks me to reauthenticate via Duo every 5 minutes. It used to let me go hours or even days. I don't want to upgrade iOS because Apple throttled your phone automagically. And I don't want to pay $1,000 for a new phone when this one is perfectly functional. But this is nearly unusable. To say the situation is frustrating is an understatement..Version: 5.10.2
✓ Ok appUpdate: just like the official response says, you can create tabs and reorder tiles, but only from the web page. Ok, but why not the app? 😢🐼 Also a coworker says that whatever page you have as the first page is where new tiles will show up. 😢🐼🤯 Works for what it’s intended to do, but needs a couple things: *Sort apps by most recently used. (Maybe my company is an exception with 35 apps) *Sort apps alphabetically *Make a favorites page, out of 35 available apps, I use 4 or 5 *Reduce, combine, and/or remove ridiculous vertical elements to give more space to the page. There is a bar that just says the current app name in the middle, yet it takes the whole width of the screen. The bottom bar has a print icon (how many people are printing from Okta app?) and a new tab icon. Maybe move that bottom bar to the top, and combine it with the title..Version: 6.1.0
✓ Remember my preferences!!!!! Stop repeatedly asking same Pop-Up questionsWhy does it keep asking if I want to open the native Gmail app ????? NO I DONT! If I did, I wouldn’t be needing to open it via this Okta mobile app in the first place. And then I keep getting this popup about wanting to open in an external App. NO. STAY IN OKTA MOBILE. Why does it keep thinking I want to leave Okta mobile??? Really annoying..Version: 6.3.0
✓ Always having issuesI need this app for work to check punch in’s and out’s, get pay information and check 401K. Was good for about 6 months with easy log in. All of a sudden everyone, including myself are having issues. We were to be reset and then tried, still gives a sign in failed. Guess I’ll wait to see my check!!!.Version: 6.30.0
✓ Lost sign in detailsThis app has forced me to enter my sign in details more than once, the seem to get deleted which is annoying..Version: 5.20.1
✓ Continued access difficultiesEach app revision comes with lesser functionality... 1- used to have okta verify passcode import automatically from verify app on same device (gone) 2- used to be able to attach items to an email in OWA (Now the ‘working’ animation/wheel spins longer than you’re willing to wait) 3- timekeeping used to allow login (though clearly suboptimal, better than not entering my time until I have better access - gone) ... heck, we used to be able to login to a fingerprint protected okta app with just a 4-digit pin.... gone. This is a great app idea that has been hurt these last few update cycles.Version: 5.10.0
✓ Doesn’t save login infoEvery time I open the app it’ll ask me for my pin or use Face ID then fail and ask me for the login info again, on multiple devices over the last 2 years I’ve never had login successfully work after the initial setup, why even have PIN or Face ID login if it doesn’t work..Version: 6.26.0
✓ Very under developedThere is so much room for improvement. The graphics are washed out is one example I can give. Please roll out more updates, especially to make the app better function with iPhone X.Version: 5.18.0
✓ Login doesn’t workJust reset my password, but the login at app launch doesn’t work. Deleting the app.Version: 6.20.0
✓ Doesn’t workI was able to access emails for about a week, after this time they would only infinitely load. Cleared the browsing cache, logged out and in, and reinstalled with zero success..Version: 6.26.0
✓ Login issuesWhen it works it's good. But most of the time it's a frustrating series of trying to login. It scans my face then sits for ages and half the time fails and asks for my pin which it then sits on and more than half the time that fails. When it's working it's always thinking it's the first time logging in and asks me to set a pin. Literally the worst and most frustrating business app I need to use..Version: 6.30.0
✓ FLO Does not work on iPad or iPhoneVERY cumbersome app. FLO does not work anymore on mobile or iPad despite updates and uninstalling app. No where to get troubleshooting tips. Very frustrating!.Version: 6.10.0
✓ New update crash the appThe new update crash the app as soon as you open. On top of that I’ve been waiting for an update to fix the bug which prevent you to attach the picture but today it got more worse then before. Need a fix. Thanks.Version: 5.24.0
✓ Wont work on iPhonesEver since the update last week it has stopped working for iPhone users. I used to be able to open the app and see the work apps I needed. When I open one app and click the menu and try to go to desktop version so I can punch in for work, it takes you to a blank screen. No one on my team can get the mobile version to work..Version: 6.25.2
✓ UselessIt only allows you to browse inside the built in browser. Even it you set to open in native app, it still open in built in browser..Version: 4.5.2
✓ Verify verify verifyI haven’t had the app long but I can already tell I dislike verifying every time I go in to see my schedule. Is there a way to fix this? It’s already extremely annoying and I hate having to call the verification number. I haven’t switched devices and I can’t find a setting to turn this two step verification off!.Version: 6.3.0
✓ Terrible sign in experienceYou have one try at the password/pin, if it’s wrong it signs you out and you have to enter site location and login details again. Don’t even try Face ID, never works and always makes you enter site location and login details. If I didn’t need to use it for work I wouldn’t bother.Version: 6.3.0
✓ Not a good appNeed this app for uni and it's slow and hardly works the way it's meant to and you need another verify app just to log in? why? such a waste of time.Version: 5.18.0
✓ Forgot passwordWhy doesn’t it have a forgot password/username? I can not access it to open . I want to look at work schedule but it will not let me in it. How to get in when you have forgotten password? I would’ve given 5 stars but don’t come with instructions on how to retrieve password..Version: 6.29.1
✓ Authentication times out every time. UselessAuthentication times out every time. Useless. Try Onelogin instead, at least that works.Version: 4.10.0
✓ Convenience at what costI love being able to access our extranet on any device quite simply. However I really don't like not being able to save or send files I download in the app. It's also frustrating when some of the extranet pages aren't optimised for mobile viewing and I can't request a desktop page while in Okta, nor can I access it any other way on the iPad now. Once the bugs are worked out it will be a great app.Version: 4.2.2
✓ Can’t log inI can never seem to login in from the app.Version: 6.30.0
✓ GarbageThis app is useless now whenever I login and try to go to my apps it keeps asking me to log in and after I do the login page keeps refreshing and I can't do anything. App is basically useless now and doesn't even show all possible options when it is working. Doesn't show half of the tabs available in the browser and has caused me to miss meeting due to how awful this app is.Version: 5.24.1
✓ ForceThis app forces students to download it, otherwise students cannot login to their uni account.Version: 5.18.0
🙂 Okta Mobile Positive Reviews
Okta Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Okta Mobile.
⛔ Okta Mobile Problems
