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- 91.9SAFETY SCORE
- 12+CONTENT RATING
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Dillons App Complaints & User Negative Comments 2024
Dillons app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dillons? Can you share your negative thoughts about dillons?
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Dillons for Negative User Reviews
✓ Not getting any better for in-store shoppingSee the weekly ad and need a 3-day digital coupon? Better sit down in do some serious scrolling through hundreds of random coupons. Need to know which local stores carry that special treat in the ad? Or need help navigating the floor plan? You will still need lots of clicks and a high tolerance for frustration if you are counting on the app. But suppose you asked a helpful employee, so now you wanna to thank them. Good luck with the receipt survey! If you can even find it, the new, expanded format takes longer than ever to fill out. No with new pickup/delivery/shipping options, this online app is a terrible tool for those of us who want to squeeze our own Charmin..Version: 19.4.1
✓ Needs to raise the barThere is a pandemic and this is the grocery store. It’s not an optional, niche business. What this app needs is more functionality and options for online ordering. So many times I’ve ordered online only to have the app tell me that an item I want/need is not available. Huh? They don’t have ANY potato chips? Like in the whole store? Or if they do they offer something ridiculous as a substitution like saltines. So I end up picking up my groceries and then park and run into the store to get the things they left off but are actually there. It’d be nice if they let YOU choose the substitution rather than just the option of taking or leaving what they select for you. If the point is to keep people safe and out of the store, this app doesn’t do a good job of that. Additionally, options to filter search results would also be nice. Especially now that they offer options of 3rd party sellers..Version: 28.0
✓ Frustrating at timesWhen there is a certain item out of stock and they supposedly don’t have substitutes, they don’t give you options to pick anything what. Example I click on oat milk that the app said they have and then the next morning it will say they DONT have that item and DONT have substitutes for oat milk? It’s Dillons! For gods ales give me ANY dam oat milk! What’s the point of doing pick up if I have to get down and go buy the exact oat milk you said you’re out of? This needs to be fixed by adding a comment section on order where I can comment that I’ll take ANY NON DAIRY MILK! This has happened with my chicken as well. I want to comment I just need any brand..Version: 33.3
✓ Kroger CasinoAs if their website isn’t one of the worst of any large company. It’s not that they pack frozen stuff to the very top of cheap bags ghetto become soggy and rip on the way in from the car. It’s not that they pack huge amounts of heavy stuff and put a couple of small light items in a bag by themselves. It’s not that they send obviously spoiled apples home with you. It’s not that they allow too many people to put place orders in the same time lot then call you literally 5 minutes before your pickup time and tell you it will be an hour late. While these are ALL real examples of my experience there is one thing that drives me most insane. THEY LET YOU ORDER ITEMS THEY DON’T HAVE AND NO SUBSTITUTES AVAILABLE! Obviously if they don’t have items they shouldn’t let you order them, right? Right? It is just plain mismanagement! So my suggestion for renaming Dillons is the KROGER CASINO. You pays your money but you never know what you will actually get! Ask yourself how many times you actually end up taking home what you actually ordered?.Version: 35.2
✓ Changing the appWhen I first started using this app, a user could tap the screen on the grocery ad pic to add the sale item to their list, while it also left a circle around the item to let you know you have added it to your list. Their app developer took that away a couple of updates ago. So, now, the tap of the screen brings up three choices which, starting a cart is one choice, that puts you into the mode of adding items to your cart but you are then scrolling through every item to do so. And, a user can no longer scan the ad quickly to ad what your interested in to your list and now there is no circle. There are moments that I don’t have time to go through the whole ad and need to do a little at a time but I have no idea where I have left off at or if I’ve put an item on my list without starting all over again. Sure miss the simple touch of the screen, quickly add that item leaving a circle and move on to view other items in the sale ad. I’m about to ditch this app and go back to using a marker and the actual ad to circle my sale items myself. Not happy with their “updates”. They “giveth”, they “taketh” away..Version: 52.3
✓ No longer works on 3rd gen. IPadI used to use this app every week to make my shopping list so I could load coupons and buy sale items. For several weeks now, I get an error message when I try to open it. I tried deleting and downloading it again, but it still did not work. After some research, I think the problem is that I have a 3rd gen iPad and it cannot utilize I0S 10. The updated Dillons app requires IOS 10, so unless your phone or tablet supports IOS 10, you are excluded from using this app. The good news is that since I didn't want to purchase a new tablet, I decided to start shopping at Walmart since I couldn't use this anymore and my shopping bills have gone down! Plus, I no longer have to keep track of things like buy 5, save $5. I just buy any amount I want.Version: 12.6
✓ Love the store, frustrated with the appI love Dillon’s. Been shopping there my whole life. But I hate that the app will not allow you to shop from the weekly ad. And if you add something to your list, you can not just add it to your cart. Like most, I am a busy mom. I don’t live in or near town and I hate going into town to do all my errands and still have to go inside the store to get what I need to while bringing along a VERY tired crying baby from a day of in and out of the car seat. I would LOVE to do buy online and pickup, but I get so frustrated with the app because I can never find the sale item on it or just add something to the cart from my list. Which that list does me no good if I can not just put it in the cart and order it. So with a crying baby I am starting to hate grocery shopping and half tempted to shop elsewhere for my own sanity..Version: 41.0
✓ Problems with Clicklist orderingI use Clicklist about once a month. The last two orders I have placed I made sure to deselect the allow substitutions button. However when I received the confirmation email and reviewed my order, it showed everything was substitutable. In addition I’ve received products that had expired the day I ordered the groceries. I work two jobs and go to school. I don’t always have time to shop for myself. I liked the convenience of Clicklist in the beginning when it actually worked. It’s no longer convenient when you don’t receive the things you want. Next month I’m trying Walmart grocery pick up..Version: 15.3
✓ ConvenienceOrdering groceries online is pure laziness and I love it. Entering text in search or credit card/address is frustrating. The app seems to send each keystroke to the Internet as you type and it’s really slow and delayed. I spent 4 minutes toggling the keyboard between numbers and letters because it would delay each keypress then randomly catch up later. It shouldn’t be sending data regarding what you are doing on the keyboard until you hit enter but I guess they want to track each swipe, each keypress you make..Version: 20.5
✓ Unable to get to checkout w/ price drop items I neededThis has been the first time when ordering on the Dillons site that I have experienced a problem I couldn’t figure out or work around. I needed unsalted butter sticks. Three of my items had price drops but when I attempted to accept the price change repeatedly, I could not move on to the checkout page. It was maddening. I finally ended up deleting the items so I could checkout. Would not allow me to go to checkout. So I am missing three items I needed that appeared to be in stock w/ price drops.???.Version: 20.0
✓ Kroger First Time Customer OrderThis application will not allow a new user to place an order over a certain dollar amount for the first couple of times they are using this application. This is very inconvenient for a large family that recently moved to the area, and wants to place an order for a weeks worth of groceries, and who is paying for their order in full up front. Don’t understand why Kroger would have the application limit a new users purchase amount for a first time user when they are paying up front for their groceries. Seems like they don’t want any new customers. Why put up road block for new clients? Customer service is also unable to and unwilling to assist with the issue. Went to the store in person and the manager of our local store didn’t understand this either and could not assist. Went to Wal-Mart online and placed my four hundred dollar purchase there instead. So Kroger lost out on four hundred dollars. If this happens regularly seems like Kroger is loosing out on a lot of money. Maybe want to change your policy and how the application works for first time users..Version: 49.1
✓ Horrible customer serviceI’ve had it with Dillons and their third party company Insta-cart for deliveries! I placed an order to be delivered at the beginning of March because my son was in need of diapers/ wipes/ snacks while I was at work! The driver never made it to the address and I was promised a $30 credit to my account. WHICH WAS POINTLESS. In attempt to use the credit I had to call 4 different numbers. I tried using it on another delivery order which was a FAIL. I called customer service to see if I could just be refunded the $30 from the order. She told me it was fine and they removed the credit from my account. I was told I would receive a refund within 7-10 business days. Well guess what, she LIED. It’s been longer than 10. STILL haven’t received my refund. I DO NOT recommend using the dillons app for placing an order for delivery. If I could give this app 0 stars I would. Absolutely ridiculous! GO AHEAD AND LISTEN TO THE RECORDED CALL. I will continue to encourage my friends and family not to use the app and leave similar reviews until I get my money back!.Version: 21.2.1
✓ App CrashesI don’t usually write reviews but since I have been using my app more for grocery shopping I am realizing that is missing many functions. When there is a Buy4Save4 or B5S5 and you are making your list on the app it doesn’t let you know if that item qualifies for the sale. The circulars don’t always have all of the items listed so the only real way to know is to go to the store. I like to prep lab my trips not knowing if the item qualifies for the BOGO makes it hard to stay on budget. Also it would be awesome if when you load an item to your list and you have a coupon for said item or if it qualifies for the bogo that the total at the bottom would show after bogo/ after sale..Version: 13.4.1
✓ Lack of checkout lanes open and customer serviceI wish there would be more checkout lanes open. I feel that Dillons charges premium pricing but does not deliver premium customer service. I shop for our family and spend over $500 per trip on most occasions. I have to check my self out on most of these occasions, or wait a very long time for one or two lanes that are actually open. Last time I had to check myself out with a cart full of groceries. There were 3 employees standing around talking and watching customers check them selves out. I finally had to ask them to at least get me another cart so I could put paid for items in it, as the bagging area is way too small. I feel that this is completely inappropriate. Give customers a discount for checking them selves out, open more lanes or lower your prices..Version: 49.3
✓ Fresh produceFresh produce hasn’t been as good as usual. The last two weekends I’ve came in they have been out of stuff and then some items looked to bad to buy. We quit going to the Starbucks because our drinks never tastes the same. The turnover is crazy right now for everyone but the old saying still holds true, “you get what you pay for” maybe pay your people better and they will stay longer and want to work harder because they feel appreciated. I worked for Q.T. For 30 years and they have record low turnover. They take good care of their employees so they stay and treat customers better. You have your tried and true long term employees and their friendly face and your hard workers keep me coming back. I just don’t want to see my store get any worse..Version: 61.0
✓ Not customer friendlyDillons is not the neighborhood store that it professes to be. The shelves are empty and the people there are either overworked where they hire people that just don’t care. If you listen to your people you would’ve change the store to make everybody frustrated and even to the point of being literally ready to choose any place but Dillans. I have resorted to using a click it list and yet it to has its challenges. For example, once you put together a major grocery list it would be nice just to be able to check the items that you want to go that week and then the following week to choose from that original list that had everything that you use on a regular basis. If Dillons really cares, They will return their stores how they were prior but no they paid consultant somewhere who thinks they know best how to make more money I’m sure. Don’t get me wrong I am definitely for companies making money but that doesn’t mean you have to be greedy and make your customers frustrated to the point of wishing they had another choice but in Kansas that’s not the case unless you drive to Wichita or go to Aldies..Version: 15.1.1
✓ Horrible Online ServicesThere online ordering service really has a lot of flaws. I have been using their pick up services for a few months now and the last two times that I have ordered through the app... I’ve always left pick up with less items than what I had actually ordered. Like where do the items go?? Is the person picking out the items just decide to stop looking for items and delete the ones they don’t want to find???? I literally ordered 81 items yesterday and picked up ONLY 67. With only 2 supposed “out of stock” items. I came home to find I didn’t have ANY of the milks I ordered plus some other items. There’s no way to show what I actually ordered but I KNOW I had ordered 3 milks. But received NONE... and it doesn’t show on my final receipt either. It’s a huge flaw that needs to be fixed.Version: 30.1
✓ Is it just me?I stopped shopping with Dillons due to their app. I use customer pickup since the beginning of the pandemic & I was grateful Dillons followed Walmart’s adoption of this service. However, Dillons did NOT follow Walmart in their development of their online system. Whether using the computer or my cellphone, Dillons system has been frustrating & cumbersome. Also, the amount of ads being interjected onto every page I move through is irritating. If my favorite pharmacist was not still at our local Dillons & the organic coffee I like, I would never return. This is sad because I used to enjoy shopping there. It was almost a social event in our small town. Eventually I’ll take the time to find a coffee at Walmart I can tolerate (or online) & my pharmacist will retire & I won’t have to deal with Dillons online program in the future. Did Dillons really think, ‘we don’t need to look at what other online grocers are doing ‘cuz we can do it better.’ No. You can’t. Shell out the money, get a consultant, fix your online service or soon there will be Kroger/Dillons following in the steps of all the other brick & mortars who thought they knew it all too. You’re not that good..Version: 28.1
✓ Hard to find itemsThe way the app is set up is a pain to find deals. They kind of have a saving section set up but it’s pretty much useless. You can’t add anything there to your cart, you can only “add a coupon” then have to track each item down on the site to then add it to your cart. OR it is the weekly deals section that is just a jpeg of the newspaper ad without any clickable links or way to add the items to your cart. Also when I search for items that are clearly in stock, they don’t show up on the app. I’m 100% sure that I’d save way more money just going into the store and looking for deals.Version: 42.4
✓ ReviewI really wish Dillons would make more of an effort to improve their online grocery and pick up. Most importantly, have older staff do the shopping for online orders. Many times I received all my produce thrown in a bag without being put in individual produce bags. Often times bags of salad are really bags of soup salad. It almost feels like they put the worst produce available in the online orders. Substitutions are not provided sufficiently, if something is not in stock the app only offers one other substitution and it really often doesn’t make any sense. Lots to be done to make this a better service! I almost feel like my local store is purposely sabotaging pick up orders to discourage people from using the pick up option. So frustrating yet I still do it!.Version: 42.0
✓ Hate having to use an appHaving to use an app for a grocery store is extremely inconvenient. The number of times I have NOT bought something because it had a ridiculous “digital coupon” is extremely high. It’s almost like the management at Kroger decided one day “Hey, Let’s do these extremely inconvenient little coupons instead of putting things actually on sale so that you show up to the store and get these as a surprise, and then CANNOT OFTEN DOWNLOAD THE COUPONS BECAUSE OUR STORES HAVE DEAD ZONES!” Just put the stuff on sale or don’t. Someone is trying to justify their job with this “digital coupon” baloney. The worst is having an app that is NOT easy to set up, to figure out or to try to teach to the elderly. Older people shop at your stores. By making this app so incredibly complicated; they are not able to learn how to use it. And then to force updates? What were you thinking. You should be ashamed of yourselves. You already HAVE the data via the plus cards. Requiring this to do coupons is malicious..Version: 43.0
✓ Pick up ServiceWe have been using Dillon’s PickUp for over a month, now. We are using it during this time, because my husband and I are considered high risk, due to our age. We have never been able to get toilet paper, wipes, or any cleaning products using the Pickup. I know we might be able to go to the store at 7:00 am, and find these items, but we don’t want to go into the store at all. I feel like not being able to get these items at Pickup is inequitable. I would imagine that most people using the Pickup services, are doing so because they are at high risk. Why would you limit these items only to people who are able or willing to come into the store? The Pickup service has been less than perfect regarding substituted items. I know that your staff is overwhelmed, but sometimes I don’t even get the notice about substitutions. Sometimes, I get one smaller item replacing one larger item. And, lastly, please stop using the plastic bags. I know some Dillon’s stores are using paper. It would be great if all of them did!.Version: 21.5.1
✓ Horrible App and Pricing tacticsTried this for the second time in 5 years. I see the low pricing in the stores if digital coupons are used. Thanks again for making me feel like a circus monkey Dillons. Play along and try to load the coupons after logging in multiple times. Go to the store and gather up the deals only to leave them all at the register because the coupons were not on the card. I am guessing it could all go away if I gave you a yearly membership fee to be a certified monkey chasing around the store to find the special deals while dodging the remaining products that are giving you record inflationary profits..Version: 49.4.1
✓ Barely UsableThis app is one of the worst vendor apps I have ever had the misfortune to use. Kroger requires it in order to access their "digital coupons" and once selected, the coupon disappears so it is impossible to reference the selection. Also, they try to put too much info onto a small cell phone screen, causing it to be cluttered and difficult to navigate. If I had the option to shop elsewhere, I would on account of this app. Trying to use this miserable app in a crowded grocery store makes for a horrible shopping experience. If I could, I would give this app wless than one star..Version: 58.3
🙂 Dillons Positive Reviews
Dillons works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Dillons.
⛔ Dillons Problems
