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Mindbody Business App Complaints & User Negative Comments 2024
Mindbody Business app received 137 complaints, negative comments and reviews by users. Have you ever had a bad experience using Mindbody Business? Can you share your negative thoughts about mindbody business?
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Mindbody Business for Negative User Reviews
✓ Not ReliableOften, I open my app to find that I’m logged out, even though I have NEVER logged out. When I try to log back in, I receive the message “This sign in is for staff only.” One time, I called support and they couldn’t help. I can, however, log in using my web browser on my iphone. I use that until a few hours or days later when the app “magically” allows me to log back in..Version: 6.15.0
✓ FrustratingI work at various gyms and have to swap in amd out constantly, The app often logs me out of one or two gyms and I have now deleted and reinstalled app 4 times 😳.Version: 6.10.0
✓ Glitchy appVery glitchy app. Closes randomly, logs you out randomly. The sales reports date range doesn’t work..Version: 5.3.0
✓ Lots of bugs, loading problems.Needs a lot of improvement. Too often I run into problems with the schedule loading so I am unable to see my schedule. I work at two offices that use their app and logging into one office to the next becomes slow and problematic. Schedule does not sync with my calendar, so I have to constantly log in to see my availability, all to just have the loading error and not be able to see my schedule. I also cannot add soap notes in the app, I have to login through safari which defeats the purpose of the app. Annoying to say the least..Version: 5.11.4
✓ Poor app/booking systemI have to use MINDBODY for a clinic I work at. I’d never recommend. App crashes, SOAP notes very unintuitive. SMS reminder system was recently cut off and reinstating was an absolute nightmare due to needing to get paperwork for their third party..Version: 6.17.0
✓ Thumbs downI really dislike how I have to log out and in again on the app in order to view my entire roster at various studio locations for the same business . Much easier to just log in on web browser.Version: 5.2.2
✓ Do not get involved with themIf I could put zero I would. Outrageous I’m turning them in to BBB. Deceptive billing ( that 1.9% on cc no thats over 4% once you add the sneaky fees on the back of your bill that the rep couldn’t even explain to me) I bought a package and they slowly increased the price while taking important features away. How is that even legal. Couldn’t even reset my employees password without upgrading. Then when I sold my business they dragged their feet 6 weeks with the transfer. This cost new owner business and she eventually had to start a new account typing in all the contacts. Meanwhile they double dipped charging us both for service. Still having to spend an hour plus each month three months later as they continue to bill me..Version: 6.19.0
✓ Good, but . . .The business app has a few glitches. It keeps landing on dates other than I choose. It could be weeks ahead, or years in the past. In week-view, I touch today’s date represented by an orange circle with a number in it (left bottom corner), & it bounces me weeks forward / or backwards. Other times it takes me to today’s date, but won’t populate the screen with appointments, until i bounce the calendar forward & backwards a few times. Developers, please note - this is very frustrating..Version: 6.8.1
✓ Poor IntegrationBig promises as part of the sales pitch- the system does not integrate with itself and a lot of functions we signed up for have not been continued with the development..Version: 7.1.1
✓ App is broken beyond belief!I can no longer log in - the app thinks my password and email are wrong, and won't let me reset them. I can't even see what my hours are for the next day! Please fix this!.Version: 6.7.0
✓ Feedback for the business appThe app is to limited comparing with website. If I want to change the time of the class or check any report I need always to refer to the website. Basically I can only book or change the of the instructor in case of cover. The app could be better.Version: 5.2.2
✓ Mind body not value for moneyThe price has increased to £90 a month recently for little me with only one studio!!!! It started at £40 less than a couple of years ago! I expect much more functionality from this app and also from the website! Very disappointed and feel as if I am being ripped off 😢.Version: 5.3.0
✓ Great but since!Great app but this morning a message flashed up saying there are problems now it's s blank screen, on the app support site there is not much help. Shame.Version: 2.3.0
✓ Price increaseJust received an email informing me that both the monthly subscription fee is increasing AND they are now going to be taking a 20% fee from all new sales via the app. That is completely unsustainable, and considering how often the app crashes, completely unwarranted..Version: 6.16.1
✓ Frustrating6-7 months and counting and still no fix on issue of seeing specific notes of what I am teaching. MINDBODY Online....why is this issue not fixed? This is absolutely ridiculous. I wish our company (Merrithew) would cancel this app..Version: 5.5.0
✓ The WORSTI don't like to leave bad reviews but if you're considering this for your fitness business, let me save you hours, days, weeks, and possibly months of wasted time by offering you this tiny bit of advice--choose something other than mindbody. MBO is bulky, slow, glitch-filled, and they'll charge you more to use this crap software than pretty much any other company out there. Not to mention they continually raise the prices while their help desk quality gets worse & worse and you get nickel, dimed, quarter, and dollared for every add-on that would actually make it useful. Check your merchant processing very carefully of you already fell for this tap and signed up. You're paying WAY MORE than you think..Version: 5.3.1
✓ Clock In and OutPLEASE ALLOW STAFF MEMBERS TO CLOCK IN/OUT DIRECTLY FROM THE APP :).Version: 5.3.0
✓ Apps does not workFailed to log in via the apps for the last two months. Removed the apps and downloaded again. Don’t even get pass the business name input..Version: 6.5.2
✓ Hopeless, clunky, and buggy.This app is hopeless. Constant error messages when trying to book sessions render it useless as a mobile booking app. Very frustrating if you are away from your home computer and need to update bookings and schedules..Version: 1.6.4
✓ Very limitedI don’t know why they haven’t improved this app in the past few years to compare to using the website.. it is only useful as a reference for timings/client details. Beyond that you will need to use the website version! Please improve this!!.Version: 5.2.2
✓ SlowGrbrbrb.Version: 5.11.4
✓ Hopeless / glitchy and overpricedWe have used mindbody for over 5 years and a constant struggle I wish we would have used the more simple systems due to constant glitches , setup issues ,inaccurate reporting and their support unit is unhelpful Find an easier program this has been an endless struggle and expensive as.Version: 5.11.3
✓ Constantly “refreshing”This app has become almost useless! It is constantly refreshing every time I open it rendering it completely ineffective for business use. Unable to check client numbers or mark arrivals. Have uninstalled and reinstalled numerous times with zero improvement.Version: 5.5.0
✓ Not enough optionsI need to use MINDBODY at two different locations (and I use it as a participant) so I have to have two phones because I can't manage them both under the same app. I need to book appointments in the app/s and rebook them in my google calendar because you can't add it. This is such a pain and I have missed classes as a result of only checking one calendar. I wish the app could send me a message or reminder when other people at my gym make changes to my schedule. I don't want an email for every booking. Need to be able to SMS clients too - which would be even better if you could add them as a contact to the phone from the app so you know who has messaged you back, or message inside of the app so I can keep work and private separate. Otherwise it does work quite well, I do find the overall software has so many possibilities (many of which require additional fees) that it is maybe a little too complicated..Version: 4.4.0
✓ 30% and 60% Price Increases in 1 year.Price increases are steep and frequent..Version: 5.3.0
✓ Constant IssuesI’m calling or emailing at least once a week lately with software bug issues. I can’t even get into our software sometimes because they updated their interface and released it to the market without working out all of the kinks. I can’t understand why they wouldn’t FULLY develop the new version of their software and troubleshoot possible issues BEFORE it’s released to all of their clients. It’s incredibly frustrating and I cannot run my business properly because my staff is unable to access class rosters for attendance or retail for purchases. Until they get their act together, I would go with another service option if you’re just starting out. Update: still dealing with issues almost a month later. Terrible service.Version: 6.16.1
✓ Do not commit to this business!Ever since I started using the Mindbody app for my business, it has been nothing but problems. Wrong prices, classes that disappear from the schedule, inability to process payments, inability for clients to create accounts, and more. The back end software is difficult to use and time consuming. I have complained to the company repeatedly and they have horrible customer service. They locked me into a second year after telling me that I was only required to have a year contract for the first year. All they care about is making money and the small business owner is of no concern to them..Version: 7.15.0
✓ ReviewI love this app. The only reason I didn’t rate it 5 stars is because it doesn’t work when I have requests sent to me. I still have to log into desktop . If I could see the requests through the business app it would be perfect. Otherwise it’s a great app:).Version: 5.3.0
✓ Double bookings , waitlists, availabilitiesI hate this app. It doesn’t talk to the desktop. It allows double bookings. It doesn’t automatically add waitlisters to the class if there is room yet it adds them sometimes when there is no room It doesn’t let people book in when there is clearly availability. This all and mindbody itself is very old fashioned and needs a lot of work. Unfortunately I don’t have the time or patience to start again with another company just now or I would.Version: 5.5.0
✓ New updateThere seems to be a fault with the recent update. I need to be able to check my students in when they arrive to class, at present I can see the overview numbers but when I tap into the individual classes they appear blank. Please address this as ASAP as this overall affects client payments and my payments for attendance..Version: 5.3.0
✓ Misleading softwareUnbelievable that you can’t use all the Frederick tools while on the essentials package and are forced to upgrade to accelerate. We are definitely considering a move to another system..Version: 5.3.0
✓ Doesn’t respond well and crash oftenI’ve been a client for years and the app is okay. Sometimes the functions do not work and crashes often. Last week the app wouldn’t recognize my credit card swiper even after I call customer service to troubleshoot. My only option is to buy a new swiper (weight less then 1lbs) and they charge $30 to ship it 7 days later. It’s time to make a major update and upgrade and I hope it’ll get better..Version: 5.4.1
✓ Terrible appI use multiple apps in my every day life and I have been using MINDBODY both as a customer as well as in business for several years. This app is consistently problematic! It has multiple glitches and constantly signs out and needs the password and the people who are signing up for the classes have a hard time with their information not showing up or being incorrect, and it’s not updating for those of us that need to see who is signing up or canceling for our fitness classes. I have honestly never worked with an app that has had more problems. In this industry, I feel we can and should do much better!.Version: 5.5.0
✓ Why is this so pricyI’ve been looking at this for my new business but there is no way I’ll be paying $699 a month that’s crazy. The starter is also pricy for $159 and basically get nothing for it. Please drop your prices.Version: 7.8.0
✓ App has limited functionalityWe hate using MindBody and have to do most of the stuff on the clunky website as this app only really offers you to check people in (when it works). MindBody is overpriced and rubbish, had several issues with clients being overcharged which is a bad look and their support is a joke (when you do get a reply which isn’t always). Avoid at all costs..Version: 5.4.3
✓ Terrible support systemMindBody accidentally deactivated our business and once we contact them, we couldn’t get thru all day therefore loss of sales..Version: 6.15.0
✓ MsBefore using this App you need to create a login before creating a login it searches for your business, it couldn't find mine so that was the end of that. So if your business hasn't got a website it doesn't look like you can use this app. Poor!.Version: 3.7.2
✓ Not Flexible - in complete/inaccurate DataFor the most part, day to day customer business transaction work. Mind body struggles when breaking up cash and credit services on an order. It also does not always calculate sales tax correctly. The reporting continues to be all house standard reports. Mind body's unwillingness to allow your own data to be exported, results in having to run several reports each day to close the data and analyze the business. The customer service folks are always pleasant, but unable to assist with questions regarding reporting and data exports. I have had to figure it out myself for now ... but very inefficient system. I wish we had better options, but stuck since we are a franchise..Version: 5.11.4
✓ GarbageThis app is absolute garbage. I’m forced to use it for work, and half the time it doesn’t work. If it was up to me my work would use a different service. I absolutely hate it and would never recommend it to anyone else.Version: 5.1.3
✓ Feels heavy with consistent glitches.The app is useful for the company i work for but it feels heavy whenever being used with random spurts of glitches like being thrown to another month. Also there’s a lot of redundancies i wish could be avoided, such as no options for repeated bookings. Wish we could move dates around by dragging the appointment if i needed to reschedule ( website version does it ) - I wish it would load faster and be more user friendly. On average i spend a decent amount of time on this app on a daily basis and would love to see some improvements for the user. All the best.Version: 6.10.0
✓ GoodI have had some great training with Jessica but have had several issues with the system which are now being sorted out by the tech team ie reminders not working as they should.Version: 5.4.1
✓ ScammersBeware, they will lie over the phone to you on how my body business easily integrates with any software and website. Upon hearing these things I was inclined to go through with mindbody for my business. The support specialist that they give you are from the Philippines, which wouldn’t be a problem if they knew how to integrate MINDBODY with my business. None of the stuff they said over the phone was true. It does not work well with my business. I’ve had a MINDBODY for now two months, even though I’m paying a lot of money a month I can’t even use it because it doesn’t even work with my software/website. When I further complained about this. They let me know that they denied my request for cancellation. They don’t work to help your business, they are destroying mine. I’m having financial hardships just because of it and they don’t seem to care at all., would definitely not recommend..Version: 7.8.0
✓ Issues for ipadIssues that Ive experienced since January 2018, the app will not show the schedule if you check past 7pm, often needing me to check on a desktop or mobile website. The functionality is bland and should be improved overall. The schedule should only show My Schedule on the days we have availability instead of making us switch to list view that only shows day-to-day. A recurring appointment option on the app would be a time saver! Notes should have a date/time stamp option as well..Version: 5.3.1
✓ It’s fine when it isn’t freezing or kicking me out of my own accountFor an app for business, it surely freezes a lot. Then it would take forever to reopen, and I would find myself signing in all over again. When it is working well it looks great and seems easy to use. But for some reason, it certainly seems to decide to not work for quite a large portion of the time as well..Version: 5.1.5
✓ Enabling cookies fixed my log in issueIf you are unable to log in and the app takes you to the site but doesn’t recognise log in. Enabling cookies in safari may fix it..Version: 6.8.0
✓ Biz site vs the appMe and other instructors cannot see a particular class on the Biz side but the class is on the app to book. ?! I can see this particular class on my iPad. I called in, spent a long time on the phone with a friendly woman, Ann. She sent me several links, we logged out and back in. We tried this and that. She apologized and was going to transfer me to someone with more experience. I kindly asked that she just have them check into it and call me if there is a fix. Frustrating ….Version: 7.15.0
✓ New update unstable.Despite reinstalling, clearing caches, signing out and in, soft and hard reset on my phone and iPad - the app crashes as it signs into the initial page..Version: 6.5.1
✓ Very buggyThis app constantly has problems with logging in. Too bad I have to use it for work..Version: 5.2.2
✓ Always breaksHave to constantly uninstall, reinstall. Happens at least twice a month..Version: 5.9.2
✓ Worst customer service EVERThe customer service is EXTREMELY slow and not very helpful. It’s taken 8 months to get a COVID consent form working and it still isn’t! I had to give one star but I’d like to give a negative rating..Version: 6.8.1
✓ Font update is just not going to work.I was so relieved to see the latest update for fixing the dynamic font situation. My phone settings is set to larger font, but it was a mess with the last update bc the font was so large it was unreadable. Now, with the update, which I appreciate the effort, is just as bad because now if I turn off the dynamic font setting it is WAY TOO SMALL! and now unreadable that way for me as well. I am begging you Mind body— change the font size back to how it was before the original dynamic font update. That size worked perfectly (not too large, not too small) and I could actually read the student names and lists on sign up page. **** Or on the class roster page — you could change the size of the font (to be smaller) on the class purchase type (in the grey rectangle with white writing) under the students name. It’s just enormous with the larger text turned on. Please FIX it!!!!!.Version: 5.8.0
✓ NOT GOOD :(I can’t even see my clients. I’m using an iPhone 7plus and have just been told it’s my phone. NOT GOOD :(.Version: 5.3.0
✓ InquiryHow do I register my company to this app? Is there any fees to do so? How many users/employees of mine can use this app?.Version: 5.1.5
✓ Limited Functions & Consistently BuggyI've used this app through necessity for years and it's never worked flawlessly. It's getting better but it's never quite there. It always opens up with a blank screen, regardless of what the support team recommend; and once appointments do appear (through my own fiddling of parameters or scrolling back and forth) the dates listed will very often not correspond to the appointments shown, which is one of the worst things a scheduling app could do! There is also very restricted function for viewing clients' payment history so I often have to use the main website alongside, which is annoying. I don't have to do that when using other apps to send emails or do my banking or even use MS Excel..Version: 5.11.4
✓ Freezing/unreliable - Once a great appI can’t give it just one star because, for a while, it was going great. I could easily log in and see classes, check people in etc. Nowadays, it just freezes up, staying in that loading mode (with the little circle moving) without ever loading, and shutting down on its own. I’ve updated it and have been looking out on the App Store for any new updates, but nothing so far. Maybe I’ll try uninstalling and reinstalling (again)..Version: 5.3.1
✓ Horrible customer service & bait and switchI had such high hopes for this app. When I was initially contacted by mind-body all the amazing features that were supposedly offered seemed too good to be true. In hindsight they were. But as an eager consumer ready to offer our customers more I signed up. After laying out the complete requirements from our company to MINDBODY in the beginning seemed like a good match. Only two months into it to find out they cannot do what was sold. So we accommodated what their apps capabilities were and moved forward. Only to find out two months later they cannot do what they initially stated. Now five months down the road we have spent $430 a month for an hour but that is not functional for us. They breached the contract they initial stated. Their reps continually over sell and under deliver. They have the customer do a tremendous amount of work only to tell them they have to go back and redo everything. To top it all off every time you have an issue you never get to discuss it with your rep, you have to email to a non specified email address only to wait up to 2 to 4 days to get to reply. They make you feel like a herd of cattle that occasionally gets to the right department. It is a horrible set up for what could be an amazing app..Version: 5.6.2
✓ Glitches and lagsWorst app I have ever used. I will have a dozen sessions booked but then when I open the app it just won’t load anything - even after refreshing repeatedly and restarting the app. Please mindbody get it together and make something that works..Version: 5.7.0
✓ It's usually great....But I have to keep deleting and reinstalling the app to get in since the last update. Please fix this!.Version: 5.12.1
✓ Overall bad experience, zero support and they’ll keep you charging foreverApp glitches often, customer support is really poor and available mainly for Europe customers with scarce availability for the business owners in the western hemisphere. Even if you buy 12 months subscription they’ll keep automatically renewing it for another 12 months, without possibility of cancellation during that period. Basically if you give them cc you don’t have access to it anymore. Supposedly you can give them notice 30 days before contract expiration, I just did let’s see if they keep charging me afterwards..Version: 7.13.0
✓ No customer service.Paying the premium amount to be able to talk to someone almost instantly is a lie. Attempted to contact someone for over a week before finally getting ahold of them to be put on hold for over an hour with no resolve still. The software constantly crashes and glitches. If their payment processors fail you they make you pay for replacements. The app doesn’t require leaving a card to book so anyone can make an appointment through the app without following your business policies unlike any other software is capable of. Was told 1 year contract to sign up and monthly payments after yet now I have to request a contract cancellation to cancel service when that was nowhere in my initial registration agreement. Your money and energy and frustration is better served elsewhere with other software that can do all of the same things with actual customer service and 1/5 the price they charge..Version: 6.14.0
✓ A bad time to solicit a reviewIt’s a bad time to ask me for a review when my business app is not working at this very moment and I cannot see any of my appointments for tomorrow or any day! It’s also very frequently that I have difficulty with this software! It goes down a lot and there are other problems like the tipping function. Apart from that it is fairly user friendly and I will stick with it in the hopes that these problems iron out.Version: 5.2.2
✓ Terrible experience with them.Terrible experience with them!! A few friends told us that it’s a very good software, but we got screwed up. We were in touch with Jeff from the sales department as soon as we give the first payment he didn’t pick up my phone calls and didn’t reply to my emails. We got training 4 to 5 weeks apart because the trainer went to vacation. And at this point we weren’t motivated for it. A few months later we tried to contact a few months later it was very hard to reach and when we reached they give us 1 training and at this point we hate this software. And when I request a refund they said they can’t refund me because of non usage..Version: 6.14.0
✓ Beware if you use a monthly billing systemBeware if you use a monthly billing system like my studio does (in which clients get a certain amount of sessions per month and expire at the end of the month). Apparently if you make an appointment using the app it will automatically book AND APPLY the session which does not happen when booking on a desktop. This caused us to charge clients at the wrong time of the month and overcharge some clients for sessions they had already paid for. I brought this to the attention of a mindbody tech support person but they did not see the problem in this design. There should be an option as there is on the computer to just book a session and not apply the payment. I could see this feature being useful on the client app but not for the business owner/employee app. I’ve been using mindbody for 7 years now and I’m a little disappointed that this is not seen as an issue and cannot be fixed. I am also annoyed that I cannot use the app anymore to book sessions in the future..Version: 5.5.0
✓ The worst productTerrible product, buggy and inefficient, terrible company..Version: 5.2.2
✓ Very frustrating appAs a studio owner I find this app very frustrating and inconsistent. It doesn’t always show you all the classes scheduled on that day so you can’t see how many clients are booked. There’s also many functions you can’t do from the app. You are better off to just go to your Mindbody site..Version: 6.2.1
✓ Schedule times don’t show upThis app is frustrating because the main thing we would use it for is to schedule clients from wherever we are. However when you look at the schedule screen you can only see the word a.m. or p.m. to the left of the screen you can never see what the actual time as she will have to scroll around to try to gas and keep playing with it. It seems to be more trouble than its worth! Also it constantly says that the network had an error when you’re trying to schedule..Version: 5.9.0
✓ App won’t load appointmentsI’m a service provider at a spa that uses mindbody and I can’t ever check my appointments on the app. I have to keep deleting and re downloading the app because it won’t load the schedule to view my appointments. App just loads and spins for minutes before it force closes. It will work for a few days after deleting and re downloading but 99% of the time I have to close it and sign in online which is very annoying and takes more time than I’d like. Also I hate that I’m not able to read appointment notes any longer on the app so when it does manage to load I have to sign in online anyways to make sure clients don’t have any issues I should know about before preforming a service..Version: 5.4.2
✓ Scam!I was using MINDBODY for 4 years after 3 years they emailed to an email I hadn’t used for 3 years. (Even though was logging in with my current email). I never received this email, I never confirmed or accepted but they raised my rates 100$ a month. I didn’t notice for 10 months and they gave me nothing back and said they could raise they’re rates anytime in there fine print of term and conditions. Wellness living offers a better service for a cheaper price..Version: 5.5.0
✓ Terrible “customer service”This app has always had random glitches but with the most recent updates, it’s even worse and it seems that the “support team” (if they even have a team) couldn’t care less to make the app work for everyone. Once I exhausted the “tips” they had sent to troubleshoot the issue I’m having (I should add that I’d already tried all but one suggestion; I’m not a super techie kind of a person so that tells you how poor the suggestions were), they just quit responding and basically said “you’re the only one with this problem so it’s not a problem.“ Even if I’m the only person with the issue, you’d think they’d try to help especially knowing that there are several things that could be causing it thatI wouldn’t know about from my end and that this is for business use, it’s not like my game of angry birds crashed. They just seem completely inept at this point. I’ll update this review if anything changes but from the lackluster help I’ve received so far, I can’t imagine it’ll ever change..Version: 6.8.0
✓ Very Clunky AppScheduled classes disappear then re-appear. Members calling through to the business to make appointments which they should be able to make on the app but can’t (which kind of defeats the purpose of having the app). Needs to be better..Version: 6.6.0
✓ Mindbody is awful, use something else!They promise the world, and far under deliver! Many of the things I was told the system does, and reasons to upgrade, don’t work or are further upgrades to outside services that are almost as expensive as this platform. Training time is WAY longer than they tell you, and you can’t go faster because everything is outsourced out of America and the people are supposedly so busy you can’t get more than one appointment per week. Mind boggling how bad our first few months have been so far!.Version: 7.9.0
✓ Great until you have to delete and download againI’ve used this app for work for a few years now. I teach group fitnesses classes for a business that uses this app. I like that I can see and plan for the number of students I have in each class and if a student needs to pay for a drop in I can charge directly from the app. However, I have to constantly re-install the app every few months because nothing will load. It’s a small issues but a very annoying one. Looking at other reviews I see I am not the only client having this issue. Would be great if the developer would listen to the feedback and get this bug fixed..Version: 5.5.0
✓ Painfully slowPainfully slow..Version: 5.4.3
✓ Always crashingSuch a bad app always crashing and always is loading or it just closes down by itself.Version: 6.5.2
✓ Difficult to useChecking appointments is difficult because the app searches and searches never coming back with info. Got to close it, fiddle with the settings, reinstall to view the days/weeks appointments. Adding appointments for new clients is impossible. Cannot add a new client on the go. I need to add an unavailable slot to block out the time. This app needs attention by the developers..Version: 5.2.1
✓ Reminders aren’t being sent to clientsThis system worked okay when I first started using it; 2 months ago. The last few weeks when I try to change the notification setting to email/text or just text only it goes back to email after I have saved. Some of my clients are still receiving the reminders via text message some have stopped receiving the reminders. In result I have clients text me frantically about their appointment or some have FORGOTTEN and don’t come to their scheduled appointment. My clients really rely on those reminders and is upsetting when I’m loosing money due to YOUR malfunctions. Also, there are a few things that I would like to change. If there is an appointment scheduled with two different names but paying together (brother and sister or mom and child, etc.) it can not be combined on the same ticket. Making the client do more than one transaction. There is also no feature for reoccurring appointments for those who come on specific days or every so often. It helps so that their appointment is already scheduled. Step up your game. If I had the choice I would use a different system but the salon uses this software..Version: 5.3.1
✓ TerribleThis app never works It freezes, has to be deleted and reinstalled all the time in hopes it will work, constantly shows empty schedule when it's not empty.Version: 5.1.5
✓ Buggy app that crashes too oftenThis app is so frustrating - there's limited usability (can't clock in on the app, for example), it crashes often, it somehow messes takes over your audio (you can't play music and open the app at the same time!), and right now I can't even get in to see my daily schedule and check in clients. Furthermore, why does this not have FaceID or some other way to auto-login? It directs you to their website to login instead of using the app interface directly, so you can't store a password for easier access. For how much it costs to implement MINDBODY in your studio, the app should be working nearly perfectly all the time!.Version: 6.13.0
✓ Removed needed featuresThere used to be a “change location” feature for staff to switch between multiple locations to view schedule. For some reason it is now gone and I am forced to sign out and sign back in each time to view my schedule in another location. Not sure why something like that would be removed but it’s made the app even more difficult to use. There is also no way to contact app support since the link in the app leads to a page labeled “under construction”.Version: 6.17.0
✓ We feel dupedWe started paying Mindbody in April 2021 and spent six months trying to figure out their very faulty platform. So much time spent on phone calls and emails. We weren’t even able to update photos without phone calls and waiting 48 hours. Between the money I paid my employees to try to figure out the app and the online platform and the time and money we spent with Mindbody, we truly lost thousands of dollars. To add salt to the wound, they charged us for several months after we canceled and refused to refund us. Save your time and money and find another platform..Version: 6.12.0
✓ Worst scheduling app i’ve ever usedThe load times are horrible it randomly logs me out it’s confusing to use the user interface feels like it was designed by an inebriated toddler only a masochist could possibly enjoy this app 0/10 would not recommend.Version: 7.5.0
✓ 0 stars if we could rate MINDBODY that!We hate this piece of software! There are so many bugs and restrictions. We waste hours of our day trying to fix things or speaking with support! The company makes a fortune and delivers poor quality! Very unhappy!.Version: 5.3.0
✓ Slowest app in the worldSo slow to load.Version: 5.2.2
✓ Buggy and super expensivePrice went from $240/month to over $450, while the app gets more buggy.Version: 7.4.0
✓ MindbodyI’ve been using Mindbody for four years now, cancelled with them because mostly they kept raising there prices up, when I first used the app it was $95 a month then $125, now $225 I’m s small salon owner and even the $125 was a stretch for me. I’ve switched to vagaro and LOVE it!! It has everything Mindbody offers but half the cost. Mindbody also has many glitches you get kicked off there site many times, you can not opt out adding a clients email even though there is a box to opt out of it. Many of my clients have problems rescheduling or seeing there schedule. I will not be using this app again especially now that there are so many other scheduling applications available..Version: 5.4.3
✓ Works until it doesn'tI own my own business and use another booking company that is so much easier and works much more seamlessly. I have to use this app because I am an employee for another company. Well, for the most part, I can see what classes I have booked and see the students, recently it crashes every time I look at a class, and I can't change the time of the class to accommodate students! There are way too many steps involved to accomplish your goals with this system and this app. And it keeps crashing! But I have to use it as an employee… Please fix the bugs!.Version: 5.4.0
✓ App slow crashes somtimes doesn’t workApp slow crashes somtimes doesn’t work when I really need it too.Version: 5.3.1
✓ Crashing after update 💔It was working fine before and now keeps crushing shutting down when I try to make changes / add available appointment etc Please fix bugs Contact me / comment.Version: 7.5.0
✓ AccessI have no access to my clients phone numbers or contact information. I can not see my co workers schedules I’ve asked the owner several times to correct this and she says it’s the Mindbody app that is at fault. Very frustrated.Version: 5.4.1
✓ App only shows you what’s onCan’t make changes thru app Whole company is rubbish.Version: 5.3.0
✓ Horrible experienceDon’t trust this company and there staff. They all say different stories to keep you as a client. They lie and always a different representative they take like 1 hour before they answer. There merchant service is horrible they take 3 hour to answer, I mean 3 hours. Horrible I did a transaction for a client that purchased product never got the money deposited 2 weeks later I had to cancel the transaction that I never got. I lost product, money . The lie to keep you in the books. And they all twist stories . I will be posting all the recording I did when I talk to all customer service representative I talk to and how each day a different thing. horrible for business..Version: 5.9.0
✓ Biggest mistake using this company for 18 monthsSeriously I don’t understand why I ever bothered. The reps promise way to much, talk yo there business and when it all really comes down to it there app and other products are ridiculously overpriced and an extremely difficult system in ever respect of the word. Since moving to a simple system and $400 a month cheap my customers love it and it’s made my time free up. Do you research people MINDBODY are not the only company out there. I will never ever go back to mind body even if you paid me. Sorry I’m just being completely honest..Version: 6.1.0
✓ Really!!!!There’s no more time of day scale to find out when you’re booking a client?????.Version: 5.7.0
✓ Don’t buy mindbody for your businessThis company will price gauge you at every opportunity, provide zero support. It is impossible to reach anyone ( I have requested a call back multiple times at 8am to receive a call at 6pm saying “sorry we are now closed please try again tomorrow”) The developers have no concept of the industry’s they are building software for, basic requests to fix software issues go ignored. Don’t get sucked in like I did, look elsewhere for a business that will make your business better not one run by greedy aholes that con you to sign up and then put your business in precarious situations. In addition they fired over 700 employees using COVID as an excuse yet did everything they could to con clients into contracts at the same time while we didn’t know we would have zero support because most of the employees were gone!.Version: 6.5.2
✓ Good, but sick of reinstalling it all the timeIt corrupts every few weeks/months, changing your phone doesn’t help. Getting real sick of having to reinstall this!.Version: 5.4.2
✓ Doesn’t correlate to websiteFor simple client check in and sales processing the app works. But it has some major flaws. If you work from a tablet or phone the website keeps asking you to use the app but the app is extremely limited compared to the site. You can’t adjust activation dates, you can’t comp guests or customize transactions..Version: 5.2.2
✓ GlitchesI can no longer delete a client from my schedule no matter how many times I refresh it. It’s very annoying. All other functions work except that one. Please help to fix this feature!.Version: 5.10.0
✓ Pls helpCan you explain why I can’t access the app? Please make it simple and easy for businesses to access cause our business analytics relies on this.Version: 6.13.0
✓ Mbo AppIt could do with an update to allow promotional codes to be added..Version: 7.15.0
✓ Needs auto logout featureNo auto logout feature once you’re logged in. The Alberta Personal Information Protection Act requires that the app can’t remain logged in indefinitely as others could access the patient data..Version: 5.4.3
✓ No loveYour system is so not user friendly. We miss people Who have sighted up..Version: 5.3.0
✓ New version won’t remember view settingsThe latest version of this app does not remember my settings for default view preferences, which is extremely frustrating when you use it as much as I do. Every time I open it, I have to re-select list view and re-select all instructor view or re-select each instructor from filter view. About 50% of the time when I’m re-selecting these settings they don’t even populate and I have to restart the app entirely. Please fix this issue! It was never an issue until recently, over the last couple months..Version: 5.6.1
✓ Horrible serviceWorst service ever ! They make us wait on the line forever and nobody can help us with all the problems we have with this plateform..Version: 5.9.2
✓ A poor AppThe App has been faulty for years.Version: 5.4.1
✓ Capable but complex softwareMindbody offers great capabilities but suffers from poor work flow, I.e. it takes too many clicks to get something don as several screens have to be activated and if something goes wrong it takes a long time to figure out how to correct the mistake. When we add the fact there is not decent help or comment function and wait times to get customer service on the phone can exceed ninety minutes, this system is barely acceptable..Version: 6.2.0
✓ Zero stars Look at recent reviews not overall!Run stay as far away from this software and anything tied to this company as it will cost you and your client base substantial amount of money I have been going on with this company for eight months and it has yet to work as we originally had been sold and described it would. We continue to have to re direct our clients due to the frustration factor that they cannot use the software. Out of all the software programs on the market this was supposed to be the Cadillac of all programs in it has been the absolute worst nightmare we have ever experienced in 10 years of operation. Again stay far away from all software associated to mind body and mind body companies if I could leave a zero star I would and if you really look at the reviews the past three years majority of the actual reviews are all negative the ones showing four and five stars have no reviews which tells me it’s just internal bots just like all these companies do to up their reviews and cover up their flaws. Oh yeah and when you submit a support ticket it takes two weeks for them to respond and then you give them the situation another 3 to 4 business days and then you get a response from somebody else and have to re-explain yourself over and over again.Version: 6.15.0
✓ Not user friendlyWould be nice to view all existing clients at once instead of searching each client. As well, i have to log into the website to view our sales reports..Version: 5.11.3
✓ MINDBODY BusinessFunctionality is good. However this app is not stable. Long load times, and sometimes does not load at all. Constantly having to close the app and trying multiple times to function. Fix the bugs!!.Version: 7.0.0
✓ DO NOT WEAR HEADPHONES WHILE APP IS OPENCurrent build emits a high pitched rapid ring when stock Apple headphones are connected and app is opened. Protect your hearing..Version: 5.11.4
✓ 4 years of commercial business useThe jerky nature of Mindbody holds it back from being the best fitness business management software available. It’s so so frustrating, from not being able to scroll through your diary properly, loading issues, randomly assigning staff to being unavailable. Ticks all the boxes on paper, but that’s useless without smooth operation..Version: 6.6.1
✓ They don’t care about they clients, they care about their moneyThey never help if they have a problem with Mindbody app or MINDBODY site, I had so many complaints from my customers about bookings, log in, cancellations, and I had to sort out everything by myself, as technical support never fixed any problem, they just pretended to fix it, but no one of my requests had been never done, it took a lot of my time and I decided to leave Mindbody as they services put my business reputation down. I was working with Mindbody 2 years. I used 2 business with them..Version: 5.10.0
✓ Awful!This app has constant problems at my end and for my clients that use it as well. It’s unbelievable how bad this program is and how many times it doesn’t work as it should..Version: 5.4.2
✓ IPhoneFix the bugs on Mind Body for the iPhone. Been a problem for months now and still not sorted. As a business owner this is time consuming and frustrating. You’ve massively increased your prices and your product has gotten worse! Have recommended other business away from Mind Body in the last 6 months even tho I’ve been a loyal customer for over 7 years..Version: 5.4.0
✓ Use other softwareTerrible customer service and sub par product. Use other software like schedule house. Nothing but bad experiences with mindbody.Version: 7.11.0
✓ AppointmentsWish it had appointment request/confirm abilities.Version: 5.2.2
✓ Another bugIn the latest version of this app there is now a bug that defaults to view the individual instructor’s classes only rather than all classes on the schedule. This was not an issue until the latest update. TO THOSE READING THESE REVIEWS: MINDBODY IS AN ABSOLUTE DISAPPOINTMENT. I STRONGLY SUGGEST THOSE IN THE MARKET FOR CLIENT/CLASS MANAGEMENT SOFTWARE USE MINDBODY AS AN ABSOLUTE LAST RESORT..Version: 5.6.0
✓ Always having troublesSo slow, always have errors, not recommend for business,.Version: 6.17.0
✓ Needs notificationsI’ve missed or nearly missed appointments that clients made last minute because the MBO app/site doesn’t always update quickly. The front desk is supposed to call us to tell us, but they don’t always have time, then there bad blood with management thinking we’re not checking our schedule and it’s our fault. It’s been like this for years, and all it would take is MindBody adding notifications for the app to indicate that today’s schedule has changed since the last time we opened it..Version: 5.9.2
✓ TerribleI can’t understand how this app has an average 4.6 stars. Look at the reviews. They are mostly terrible. The app is terrible. It works about 50-75%. And it doesn’t work well when it does. It crashes, fails to load, says you’re open when you’re not and says you’re not when you are, amongst many other things. They did a restructure that actually made it HARDER to use (which had to be a challenge for them to achieve) several weeks ago. I’m convinced the developers neither have experience in any sort of service industry nor enough experience writing software/programs. Maybe they work for Apple iPhone..Version: 6.16.1
✓ Too expensiveNew fees ridiculously expensive!.Version: 5.4.1
✓ USELESS frustratingIf you care about your own mental sanity and your business do yourself a favour and avoid. Its a big bug of an app and the whole system just so complicated. It is so frustrating to do aimple tasks and now it wont let you update your availability. So if you put yourself unavailable and than you will get a client you can not book they in and you will loose your appointment cause mindbody can not handle to change from unavailable to available for the day. JOKES..Version: 6.12.0
✓ Needs multi logginThis app is great for F45 studios, but as a manager of multiple studios it would be very useful to be able to loggin to multiple accounts at the same time. As opposed to having to log out and log back in again numerous times a day. Cheers.Version: 5.3.0
✓ Not impressed-Be prepared to waste your timeI DO NOT recommend signing up with Mindbody. The costs will quickly add up. The developers of the software clearly have never tried to troubleshoot with clients before releasing the programs. The most basic features to book appointments are not reliable. Many bugs since the July 7, 2022 update, with zero improvement. Incredibly unreliable connecting the Branded Web tools linking your schedule to your website. Customer service is out sourced. Be prepared to babysit and waste hours of your time!!!.Version: 6.16.1
✓ Poor app flowUnable to change locations within app without having to log out and back in.Version: 5.4.2
✓ Suddenly unable to cancel a bookingI’m a tennis pro and the tennis club where i teach uses mindbody. i, myself, use the app for booking/canceling courts and lessons. recently, the ability to cancel a reserved court or lesson has stopped working. when i tap the trash can, nothing happens and there’s no other method of canceling (to my knowledge). also, whenever i try to book a 30 minute lesson, it says session time not available and doesn’t allow me to book half hour lessons. what that means or why it doesn’t allow it, i don’t know since i am able to book them from the website. this issue is not recent, it has never allowed me to book a 30 minute lesson in the two or three years i’ve been using the app. these are two small things but make a BIG difference in the usefulness of the app. so as of right, the app is pretty much useless to me which is too bad since the website is not mobile friendly which makes it hard to view the courts sheets on my phone which is what i use most to manage my courts and lessons since i’m on the court all the time and can’t easily access a computer..Version: 5.4.1
✓ Waste time and money!Don’t spend your money on this software!!! They don’t refund! and it’s very complicated to use!!!.Version: 5.4.3
✓ Don’t choose MINDBODY!DON’T CHOOSE MINDBODY! I have owned a gym for the last three years and decided to go with MINDBODY as my scheduling service. This was a huge mistake. MINDBODY raised my monthly rate THREE TIMES to more than double what I was originally paying. For zero added benefit. Every time I have had an issue with their software, they never have a solution - they would tell me that my client needed to call, making my gym customer service look awful. And they literally offer no extra services. My active client list was always totally inaccurate no matter how I changed the settings, and payments would be charged to my clients after I went in and cancelled their memberships. Sometimes even months later! MINDBODY made my gym look fraudulent by charging all of these erroneous fees. PLEASE CHOOSE ANOTHER SERVICE. You can thank me later..Version: 5.10.0
✓ Newest version missing important feature…This review is for the current release because it took away a handy feature. Why doesn’t the app now stay in the mode I leave it in. I.e.: if I have it set to see all staff in list mode it should stay there when I get out and come back in. It used to. Now I have to click and wait for the app to respond which can take a while especially in this latest iteration. 2 clicks to get back to where I was so I can see the numbers at a glance. Please fix if you can!.Version: 5.6.0
✓ Mindbody holding businesses to ransomSoon my business app won’t work as it has for the past five years because Mindbody decided to put the monthly charge up by $100 and if we don’t pay it we will loose functionality. I cannot afford to pay an extra $100 per month and Five years of being a faithful client means nothing to Mindbody. I am sorry that I have recommended this platform to other studios I had no idea Mindbody would stoop so low. As soon as I find an alternative I am out!!!! If you want to find out how many multiples of other businesses feel the same see yoga pages on FB. So many unhappy business owners. Mindbody does not give a Stuff about small businesses!!! 😠😠😠😡😡😡.Version: 5.2.2
✓ A simple shell of an appI’m sure it’s difficult to create an app from a full blown package. Mind body has attempted to do this but has failed. First of all is the instability of the app. It kinda works when it feels like it, and then parts of it just stop working. We run our front desk on an iPad and just this week I’ve been unable to access my clients account from the app. It just exits the app. Its so inconvenient. Now I have to take two hours out of my day to contact their tech support and figure out what’s happening. Another thing that makes me crazy is the inability to update and add inventory on the iPad at all, even in their full blown package that you can sign into in your browser. This really makes it hard to run a business. Mind body keeps taking away features and charging more money. They are insensitive to their small clients and see us as unimportant in their business plan which is total domination of the scheduling business. They actually told me they are trying to be a Google. Really..Version: 5.5.0
✓ Overall it’s great but lots of bugsOverall it’s great but it freezes very often, and annoyingly won’t allow me to add one specific member to a class since the last update..Version: 5.9.2
✓ -5 StarsThis is legitimately one of the worst companies out there so studio owners beware. Their software is not user or customer friendly you only have access to entry-level customer service personnel who know as much about the software as anyone. If you would like a upper level customer service person it requires an extra fee or you can pay to go through there technical support training even though you pay for the software itself. Unfortunately they have a monopoly on this market and know it. I have had the software for five years and would change in a heartbeat if there was one even slightly comparable..Version: 6.14.0
✓ UpdateJust updated the app and now can’t log in. I have had multiple issues in the past with app locking me out whilst using and crashing..Version: 5.6.2
✓ Time clockTime clock function is horrible..Version: 6.6.0
✓ Wish it showed the blocks of appointmentsWe are a mobile service so this is a great way to use Mindbody on the go & the integrated card payment works really well. Just wish it had a diary view like on the PC version so you could more easily see what spaces are actually free. I was told this was going to be available last March but a year later & it's still not..Version: 2.6.0
✓ Functional but inefficientI’ve been using mind body app for my fitness business for 2 years. Honest opinion, this app is functional but extremely inefficient. The loading for booking an session or checking out a session is super slow. When we want to make a booking for a client, the trainer cannot find the relevant service, even the appointment set up for the trainer has already included the service. The whole experience is not smooth at all, even time wasting to be honest. But we have not other option for our business, so we stuck with mindbody at the moment..Version: 6.9.0
✓ Loading errorsI keep having issues with the app not loading. I open the app and it’ll stay in the gray loading mode where you cannot tap any of the icons. I have deleted and re-downloaded several times which works for a few uses before the same issue resurfaces. Especially if I have the schedule page on “all staff” and close the app. Very frustrating since this is the platform I use for work. I’ve taken to opening a web browser from my phone to do my daily work. When it works, it’s a great app. When it doesn’t, it’s excruciating..Version: 5.2.2
🙂 Mindbody Business Positive Reviews
Mindbody Business works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Mindbody Business.
⛔ Mindbody Business Problems
