- 79.9LEGITIMACY SCORE
- 82.9SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Oxford Deluxe (InApp) App Complaints & User Negative Comments 2024
Oxford Deluxe (InApp) app received 81 complaints, negative comments and reviews by users. Have you ever had a bad experience using Oxford Deluxe (InApp)? Can you share your negative thoughts about oxford deluxe (inapp)?
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Oxford Deluxe (InApp) for Negative User Reviews
✓ Buyers bewareI purchased the Oxford Delux version last year. A couple of weeks ago it said I needed to update the app, after I updated it blocked access stating that I needed to repurchase the app. I have tried emailing the support team with the link provided in the app it comes back as mail delivery failure. This is very misleading and caution people from buying this app..Version: 14.0
✓ GarbageJust paid for this app. Get on message saying “Ready to Go” then get a error message. Have the little purchase wheel continually revolving. Is this a scam? Followed the instructions in “Help”. No Help!! AVOID.Version: 13.3.2
✓ Needs update!Same problem as iPad version. Looks like an update is needed..Version: 13.3.2
✓ Great reference, but app crashesI paid the in-app fee, but it continues to prompt me to pay. When I click the “restore in-app purchase “ button, the app crashes.Version: 12.1
✓ Buyer beware!I bought a full version of Oxford Deluxe (ODE + OTE) which is another app from this company just over a year ago on Nov 28, 2021. There was an update a month ago, then a few days ago the app stopped working with a message saying “total failure” and opening it redirected me to this app. At the same time, the old app listed an update citing “security fixes”. I waited a few days for new reviews but decided to update anyway as my app was unusable. The update was 98kb and the result was the same. So I downloaded this app, and tried to “restore purchases”. “License not found!” So basically this developer made my $37.99 app unusable, and wants to charge me another $38.99 for the same app. How is this not theft? What’s to say if I did buy this app the developer won’t decide to do this again and make it unusable to charge me yearly or monthly based on previous behaviour? I will NOT be buying this app, and I will not be buying from this company again, and I will be writing to Apple about this. How is this allowed?——————————————— Feb 28 2023 update: I was able to update my original Oxford Deluxe (ODE + OTE) app, which is not this app Oxford Deluxe (InApp), as reviewer conqtc suggested, by updating it from the past purchases section. However, I am not changing my rating as the trust is lost. I have not encountered a licensing problem with other apps. The old app at one point was deleted from the app store (“no longer live”) though at the time of writing it seems to be back. When I tried to “restore purchase” on the new app Oxford Deluxe (InApp), it didn’t work. The reason given by the developer doesn’t ring true. If it was Apple’s fault, why did the app fail? Paid for apps don’t generally need to verify their licenses to work. I suspect there was an attempt to force users of the old app to repurchase the new, otherwise why did the app fail after an update and users redirected to almost the same app apart from it requiring an in-app purchase? And why was the old app deleted from the app store shortly after (even if it’s now back)? If there was an issue with the licensing system, why couldn’t I restore my purchase on this (new) app? The old app didn’t fail straight after an update, it failed some time after. Is my old app (now apparently restored) going to go into “total failure” again some time into the future? (Forebodingly, I got a notification right after I updated both apps that I need to download a new version! Again, when both are up to date!)——————————————— Maybe the developer restored the function of the old app to avoid being banned from the app store, as whatever happened, if it wasn’t the result of Apple’s licensing system, seems to have contradicted this guideline, or at least the spirit of it.———————————————App Store Review Guideline 3.1.2(a): If you are changing your existing app to a subscription-based business model, you should not take away the primary functionality existing users have already paid for. For example, let customers who have already purchased a “full game unlock” continue to access the full game after you introduce a subscription model for new customers.———————————————If it fault really was with Apple’s licensing system, perhaps the developer could explain how things happened the way they did. As it is, I still don’t have enough trust to buy from this developer again..Version: 14.0
✓ Not workingI recently purchased this app on my IPhone 12. I have not been able to get it to work yet. Also I have not been able to get help with a resolution..Version: 13.3.1
✓ Update Violates My Original PurchaseThis is a very good app. Probably the app I’ve used the most since I move to a smart phone years ago. I PURCHASED the app for over $60. I made, what was at the time, a one time lifetime PURCHASE. But as of yesterday (01/23/) the app no longer works. Now when I open it an X and the words “Total Failure” appears on the screen momentarily before it redirects to the App Store. There I see the same app with the “Open” radio button you normally see there with apps you have previously purchased (v. “Get” or “Free”, etc. for apps you haven’t). Thinking “Well, the app on my phone must have somehow become corrupted, I hit the “Open” button assuming it would reload the app and it would work again. But now when every time I’ve attempted to use it, I get the message, “In app purchases are required to use this app.” Imagine buying a very useful product (not leasing or renting it), say your TV that you paid top dollar for. You use it all the time, until one day the manufacturer sends someone who enters your home without your permission or knowledge. He breaks your TV so you can’t use it anymore and leaves a sign on it that says, “If you want to continue using this TV, you’re going to have to start paying us to use it.” Would you ever do business with that company again? Don’t get me wrong, If this company decided to go that route for any NEW customer purchases of the app, they have that right. But to disable an app that a customer PURCHASED for $60+ as a one time buy is something like a breach of contract, a violation of consumer rights. But maybe - just maybe they will see this review and do the right thing by restoring my prepaid lifetime usage..Version: 13.3.2
✓ Pay again £40 really?App restore do not work. Simple inactive. I bought it about 3 years ago. On iCloud backup this app not backed. From AppStore despair over Year ago and now is again. If you update your iPhone then expect pay again almost £40. When was working no complaints at all. App very good, but if you don't backup iTunes on computer not in iCloud and trust your computer never fails then it's for you :-(.Version: 6.2.1
✓ Rip offI have to agree with the other reviewers. I've already paid a hefty price for this app, and now they want me to buy it again. No..Version: 6.2.1
✓ Words are too easyI like the format. The words are too easy..Version: 13.3
✓ AdsAds.Version: 13.2
✓ Could not restore!I bought this dictionary and I was using until few days ago. I tried updating or restore many times, but I couldn’t ..Version: 13.3.2
✓ They can’t get the license right.Update: 2/3/2023 Finally got a response from support on Monday Jan 30th. They acknowledged the problem and said the issue was fixed in version 13.4. Only one problem. The App Store still has on version 13.3.2. Sent them email on Monday 1/30/2023 about 13.4 availability. And it’s crickets from support AGAIN!! Very frustrating!! I love the app when it works, but how long until it works is anybody’s guess. I’ll update again when 13.4 becomes available, which I hope is really freakin soon. I wish support would at least let me know when 13.4 should be available from the App Store. ********* I have the previous version of this app. It worked great. When the latest version was downloaded it completely stopped working. And zero notice this would happen. Ok, I bought it years ago…so I can at least having to buy it again. I did the in app purchase. The App Store says I’ve bought it, but it refuses to get the new license to allow the app to work. Even tried deleting it and reinstalling the app. It still won’t give me the license. But they took my money. I emailed tech support from the app link about this on Wednesday morning. It is now Saturday morning and I’ve not heard back from them at all. So they took my $24.99 and gave me an app that doesn’t work and support is non-existent. The previous version worked great. I’m guessing if they would give me the correct license it’d be fine, but they have really barfed on this release..Version: 13.3.2
✓ How many time should we have to pay?I purchased this app some time ago for more than NZ$70.00. Recently the app has been prompting me to upgrade. I have now upgraded and the app is telling me I need to pay again. It's a great app, but not if you have to keep paying and paying. BTW The 'Report a Problem' link on this page takes you to an inactive website owned by something called The English Channel.Version: 5.0.1
✓ WORST upgrade EVER!!Love dictionaries, love this one. That's one of the main reason why I bought a smart phone many years ago. Every time they upgrade it, something goes very wrong. I've bookmarked hundredths of words and for the second time now I lost all of them. IT IS THE MOST FRUSTRATING APP I've used. Not only I lost all my bookmarks, but now it's not even working! I'M READY TO GIVE UP ON THIS REALLY EXPENSIVE APP!! I USED TO TELL PEOPLE HOW GREAT THIS DICTIONARY WAS, BUT NOW, I WOULD ADVISE ANYONE NOT TO BUY THIS APP..Version: 6.1
✓ No longer functional after iOS updateI bought this app in 2012 when it was developed by Enfour. I used it a lot and loved it, however, since the last iOS update it has stopped working. To restore functionality - other than pay another 37.99 for the app - you are told to contact Support who will provide activation instructions. Well, I did that, but Support are not answering!.Version: 9.4
✓ DON'T BUYThis app is totally useless since the ios8 update. Software support is non-existent..Version: 6.1.2
✓ Utter disgraceI purchased this app two years ago and on upgrading to iOS8 it no longer works. I downloaded the new app and the was invited to either pay again for what was one of the most expensive apps in the Store or send them my wifi addresses so they could get it working for free. I am no expert on security but I am not about to start sending details of my hardware to a third party that has already proved incapable of maintaining the originAl version that effectively had malware with the demand to add the Twitter account. Do not touch this app with a barge pole. When they come up with a sensible way of upgrading perhaps by refunding the original purchase thence may reconsider but until then I would steer well clear..Version: 6.2.1
✓ What a con!!!Since when does "FREE" cost £37!! OED - This is like the car trade of the '70's - A con.Version: 6.1.1
✓ Stolen money and no supportAfter I paid $54.99 several years ago for this app they have come up with several revisions. Each time they try and charge me an additional $25 for the new version even thou the old will no longer work. I have set them 3 email and place 3 calls for them to support their app and they have never responded to either. Needless to say I would not purchase this app again..Version: 13.3.2
✓ Pay again?I paid for this some years ago and now it is asking me to pay for it again. As much as I like and use this I will not pay twice for it. Cheerio..Version: 13.3.2
✓ Not from Oxford’s websiteI downloaded and paid for 3 different Oxford apps from Enfour and Channel.tv. They link to Japanese websites with minimal information in either Japanese or English. I requested refunds and found alternatives through MobiSystems..Version: 13.3
✓ Waste of batteryAs soon as you open it tells you to make in app purchase. Don't wast your battery!.Version: 5.0
✓ NO NOIt is a con to get you to download it to find that you can't access anything without paying £30 odd pounds!!! The cheek of it!!! I would find a better word for it but I couldn't download the bloody dictionary to expand my vocabulary for the purpose of slating it! Good job really! 😝.Version: 6.2.1
✓ Not free - costs £37.99As soon as you download this app you have to pay £37.99 to activate it. Not free at all. Utter con, should be removed from store..Version: 5.0
✓ Oxford English Dictionary DeluxeThis app doesn’t work with OS8. Crashes when you do a search..Version: 6.1.1
✓ Stay away from English Channel, Inc!Apple MUST investigate this developer!.Version: 13.3.2
✓ I paid already and can't restoreHighway robbery.Version: 6.2
✓ What’s happening?Paid twice for this app and still not working correctly and still trying to make me download a new version, which the app store knows has been done (ie says open) and the phone app does not it’s upgraded! I use this app pretty much every day and it’s a frustration..Version: 13.3.2
✓ Most ghastly experience with the customer service.The worst ever customer service - Firstly, the person who dealt with my case had absolutely insufficient ability to communicate in ordinary English language efficiently and correctly. Secondly, the attitude and tone were terrible and extremely rude. Thirdly, the answers and solutions given were completely rubbish - worse than useless, if I may add. Plus it was supposed to be a very straightforward restoration as I only tried to restore everything to my new device - now it has become a terrible nightmare. Most ghastly!!.Version: 5.0.4
✓ Big conTo activate the app you have to make an in-app purchase of £37.99. Go away..Version: 6.1
✓ The purchased one crashWith the last update, the purchased app didnot work.Version: 13.3.2
✓ ProblemYour purchase restore , doesn't work ???? I waste my money why why ?.Version: 13.2
✓ Terrible appAs soon as I downloaded this app, it asked me to pay $4.00! This app is supposed to be free but it is still asking you to pay! I deleted this app straight away..Version: 13.2
✓ Crashes and asks to pay againEverything was working fine until today the app crashes and redirects to App Store to download a new version of the same app and then asks me to buy a license again! The license already paid for! Restoring an in app purchase also fails. This app has been working great for years and now some crooked hand developer made a complete mess of it all..Version: 13.3.2
✓ Poor customer serviceI have purchased this app in March 2011 and paid AUD69.99 which was a lot of money ay the time when a lot of other apps were free. I used it all the time and never regreted buying it until last week after the usual update I was denied full access due to the app not recognicing my licence. I have emailed Help but have not received a word. That much for customer service!!! Tanya.Version: 13.3.2
✓ Bloody Rip Off!!!£42 for a dictionary!? What a Joke!.Version: 6.3.1
✓ Total Failure?Hi, I have purchased the ODE a while ago. I use it constantly. Now, i am receiving this Total Failure notification, and another one asking me to download another dictionary, which I need to pay again for? What is going on?.Version: 13.3.2
✓ This is a conThis is a con. Since when does FREE cost £37.99.Version: 6.1.1
✓ £37.99 oooftDon't bother as you don't get any further than a screen telling you a payment of £37.99 is required to activate the app..Version: 5.0.4
✓ RubbishDO NOT GET.Version: 6.2
✓ Be aware of that! This dictionary is going to turn out greedyI was using the old version of this dictionary which I had already paid. I don’t know what’s happening to this dictionary. It keeps asking me to update to the new version, and now I need to pay again for this new version after updating. It’s so disappointing! If so, I would love to use old version, and honestly I feel like it’s so greed. Best regards Joe.Version: 13.3.2
✓ Update failureWhen trying to launch the app I get a message saying ‘Total Failure’ which when I close it takes me to the App Store where I can download the app again. About the same time I receive notifications that I need to download a new version. So far, so good! Upon downloading the new app I go to restore InApp purchases to be told that I don’t have a licence. This is the second time in the last year that this has happened with this software developer. The first time with the Australian Oxford Dictionary. Customer Service never responds to enquiries so forget trying them. SO BE WARNED IF YOU BUY THIS APP THERE IS A GOOD CHANCE THAT YOU’LL HAVE TO PAY FOR A NEW LICENCE EVERY YEAR OR TWO!!!!.Version: 13.3.2
✓ I paid 27.99 dollars for license and app crashed to let me pay another 25 dollars to get the appWhat a disappointment! Double payment is fraud!.Version: 13.3.2
✓ It crashes frequently.Please fix it!.Version: 6.1
✓ FrustrationI paid for the Oxford deluxe dictionary for offline. A popup kept coming up saying that I needed to log in a some point, but there was no icon or way to log in. Then it just stopped working at all. I feel cheated.Version: 13.2
✓ TerribleAt such a high price point, it's disgusting that the publishers can suddenly hijack this app with constant "upgrade now" windows, forcing you, in fact, not to "upgrade" but to buy their different app with in-app purchasing. This is one of the most expensive apps I own, but it is also the one that treats its user base worst; I did not expect my product to be sabotaged by the developer, and I can have no confidence that it won't happen again. Based on my own experiences, I can only say AVOID AT ALL COSTS :-(.Version: 5.0.4
✓ IT IS NOT FREEIts cheating to tell that the app and once you download it asks for £37 purchase!!!!!!.Version: 6.1.1
✓ In-App Purchase Not HonoredThe in-app purchase stops working and there are no means to get it back through customer support. ———-Update———-I received this message from the developer after two months: “Please contact our support desk.” But, the person who wrote this didn’t find it necessary to provide contact information for the “support desk.” Maybe in another two months I can get that contact information..Version: 13.2
✓ Fix the issue regarding restoreI buy this app a year before but can't use now ....restore option is not working ....kindly fix the issue....and don't concentrate on customer pocket.Version: 6.2
✓ Expensive flopHaving bought this app it worked well for a couple of months before returning a “total failure” message. Now it’s not recognising my original purchase and expects me to fork out $42 again for the privilege of a working version of the app..Version: 13.3.2
✓ MisleadingFor a free app it is not free! You must spend $54..Version: 5.0.1
✓ App no longer working after updateEvery time I open this app, after installing an update a week ago, a message pops up saying ‘total failure’ and then directs me to the App Store to update the app. However, the app is completely up to date and so my only option is to ‘open’ the app from AppStore, which of course loops back into the exact same problem. Ultimately I can no longer use this app, despite having purchased it. The apps support page seems to be depreciated and in Japanese language, so unsure how to even get in touch with support..Version: 13.3.1
✓ Misleading and deceptiveThe one-off purchase is not really a one-off purchase. At some point in the future, you will find that the app does not function anymore and you are asked to get another version of the app, and pay for another “one-off” purchase. Apple needs to ban this developer from the App Store, it is seriously ruining the reputation of iOS App Store..Version: 13.3.2
✓ Could anybody tell me whyIt is good dictionary . but it missing (can't find it on app store purchased tab) and i got the answer from itunes store support centre --------'i'm sorry to inform you that the app 'oxford deluxe' is no longer available on the app store...' could i get the help from Enfour inc?.Version: 5.0.1
✓ What?I had this on my iPhone, then it stopped working. I looked it up and it tells me I need to repurchase it??? What?.Version: 6.2.1
✓ Oxford DeluxI have given this product one star because after using it for two months (a one-time purchase) the message comes up TOTAL FAILURE. Then it asks me to purchase again. Whaaaat!!!.Version: 13.2
✓ Won’t loadOxford trash. When I purchase an app it should work immediately. It doesn’t..Version: 13.3.2
✓ Not free! Zero rating needs really!!!!Says its free then once you download it you have to make an "in-app" purchase! What a swizz!!!.Version: 5.0.1
✓ Great dictionary, horrible upgrade processThis company often mangles its upgrade/buying process. Be prepared for huge frustration.Version: 5.0.1
✓ NOT FREE AT ALLDownload 50mb free, open app to be told there is a £37 app fee!!! I don't think so. Is this the sign of things to come? Free apps that are not free?.Version: 5.0.1
✓ Oxford Deluxe DictionaryShows as a 1 time purchase yet will give one word and puts you back to the purchase screen after each word?.Version: 14.7.2
✓ Stopped working - wants another full paymentI purchased this app at full price on May 5, 2021. Great until it locked me out today and is trying to charge me again. There are two odd incomplete email addresses, no real way to contact them. Very very upset!.Version: 13.3.2
✓ Asks for $54 for every upgradeI bought this app a while back. It started asking for upgrade without stating how. Upon upgrade to a new iPad, the 'in app' turned up. But it asks for $54 again! There is restore button which does not appear to do anything. It is pointless if the app has to be purchased again and again. It makes it the most expensive app in the history of apps!.Version: 5.0.1
✓ “Total Failure” again!!!I too was affected by the total failure mentioned in previous posts from late January 2023. I did manage to get feedback then and was, ultimately, able to download an update. NOW IT HAS HAPPENED AGAIN! … with the same ‘catch 22’ problem that goes around and around. Please fix these annoying glitches in the app!.Version: 13.3.2
✓ Rip OffDon't bother. It appears to be free but requires a payment of £27 to activate..Version: 5.0.2
✓ Nice app but too expensiveAfter purchasing the app and using it quite successfully for several months, it started failing with “total failure” messages, telling me I need to upgrade and pay for a new version. At $25 per upgrade, I find that to be unreasonable. Hence I will be looking for another dictionary app.Version: 13.3.1
✓ Upgrade Now! - How??The original App is great, until you need to upgrade it or get support. The upgrade process couldn't be more complicated or ridiculous. Just when you think you should try the support link; don't bother - it doesn't work either..Version: 5.0.1
✓ Please Fix!I purchased this app but the restore option does not work. Also, the reference to email the developer is not working. Please resolve the issues..Version: 10.0.5
✓ Have to restore my purchase every single timeEvery single time I use this app I have to restore my purchase first. If you're intent on trying this app before you buy try this version but then uninstall it and just buy the full version rather than using the in app purchase. The dictionary is absolutely worth the price, but version of the app is pathetic. The in app purchase technology is clearly far beyond the capabilities of the illustrious intellects at Oxford..Version: 14.7.2
✓ App Not WorkingI purchased the app in June 2022. It stopped working on my iPad though it still works on my Macbook Air and iPhone. I emailed the developer twice about the issue and have not received any response..Version: 13.2
✓ HorribleJust one of a million 'free' apps. What a surprise...once downloaded, it states that you have to pay to use. Joke.Version: 14.1
✓ Bogus Chinese hackI have been using and purchased (AUD$79.99) this app for 13 years and suddenly received a ‘failed’ message and that I needed to update. Then the restoration of my purchase received another ‘failed’. When pressing on ‘help’ it is mostly in Chinese and appears to be a bogus Chinese hack. I deleted the update immediately. Also, why is the value now $39.99. The email provided for support also is an obviously fake and bogus link and does not work. I want a full refund, but I cannot communicate with anyone. DO NOT DOWNLOAD THIS APP!.Version: 13.3.2
✓ Same deal… Pay again…?Like other reviewers I had previously purchased this app and it now wants me to pay for it again? Ermmm, No. Stick it mate..Version: 13.3.2
✓ Will not activateThis is poor software engineering.Version: 13.3.2
✓ Very Misleading !!!This is not a free app!!! All it does is takes forever to load and then gives you a page that requests you to purchase it for $54.99! Am I cheap? Absolutely not! I purchase some some apps (I plan to purchase a different category app with the same price tag). Other apps that I have are free, some have advertising, others are scaled down and do not have adverts. Oxford has been my favourite paper dictionary for a long time now. I don't appreciate being mislead..Version: 5.0.1
✓ Connection failed on installation. App Support link -> ‘This site can’t be reached’App Store purchase went through. Connection failed message appeared when app was beginning the installation. App Support link takes me to a ‘This site can’t be reached’..Version: 14.1
✓ Unidict blockedThis is absurd! I paid for the Oxford Dictionary and Thesaurus and have used it happily. Yesterday, without warning when I tried to use it I was shunted back to the App Store to buy it again. The name Unidict, which I had never seen before, is now attached. I imagine they have bought the company and feel that abusing the established Oxford customers is acceptable. Even if I have to pay again for a less fulsome dictionary/thesaurus from another company, I will gladly do it. Unidick needs to hire some consultants on customer relations or engage in deep therapy. I hope that anyone who has experienced this treatment will find another product that is produced by an ethical company. I cannot send this unless I rate it with stars I give Unidict a negative 5 deadmoons..Version: 13.3.2
✓ Failed Transaction - no refund.Failed/refused transaction via Apple Cash. App does not work, no customer support, contesting transaction with Apple Cash..Version: 13.3.2
✓ Полный обман !!!Версия якобы free , но чтобы зайти и посмотреть само приложение, "пощупать" его, надо заплатить 54,99 $ !!! Что же тогда free ?.Version: 5.0.1
✓ Zero Stars would be appropriateI bought this app, have a receipt from Apple and when trying to use the app, it says no license found transaction failed. This app needs to be removed from the store. I emailed support with no response..Version: 13.3.2
🙂 Oxford Deluxe (InApp) Positive Reviews
Oxford Deluxe (InApp) works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Oxford Deluxe (InApp).
⛔ Oxford Deluxe (InApp) Problems
