Personal Creations Negative Reviews

Personal Creations App Complaints & User Negative Comments 2024

Personal Creations app received 14 complaints, negative comments and reviews by users. Have you ever had a bad experience using Personal Creations? Can you share your negative thoughts about personal creations?

Personal Creations for Negative User Reviews

✓ Non-personalizedI wanted to buy a stocking without a name on it but that wasn’t an option. I think that should be an option. I also signed up for emails in order to get 40% off but the price didn’t change. Maybe because the items were already on sale but in that case it should say that..Quality got worseVersion: 2.1.3

✓ Switch and NateThisCompany says that their shipping cost is $2.99. When I go to check out they charge me $7.99 without warning. As a senior every five dollars is worth a lot more to us. And after speaking with an AI representative they thought My order was going to Canada. After trying to understand why they that I gave up and will never order again ..Julios74Version: 2.1.3

✓ FrustratingTrying to change billing address is impossible. I called and they were no help either. How can I use this site if I can’t address my issue 😡.Antonella514Version: 1.2

✓ Discounts not appliedAnswered an ad that said if I downloaded the app I would automatically get a 50% discount and free shipping on first order but that didn’t happen.Sundijr1Version: 3.2

✓ Beautiful Baby booksI have given quite a few new parents the personalised Sweet Dreams book but it’s not an easy app to use. I would like clearer sections for billing address and recipient address as both have been wrong on a few occasions. Also a small preview with a sample to show that the baby’s name has been input correctly and throughout the book..OmafraukeVersion: 3.1

✓ Ease of use of appLove, love, love everything I have ordered. But, the app can be difficult. Tried to order and add phone number and there is no dash (that I could find) so kept getting error message. Then got something about items could not be ordered/delivered together???? Finally took off 3 items, waited until the next day and the order went through. Black Friday overload??? No idea. Even tried using iPad rather than iPhone and still got error messages. AI chat was helpful but unfortunately suggestions did not work for me. User error??? Could be. Not a young person who knows all the ins and outs for cell phones. Did not give up because I LOVE everything I have ordered..Grammy D 2023Version: 2.1.2

✓ Customer service is goneI know this is suppose to be about the app but I'm rating personal creations itself. I've ordered personalized ornaments for my children and their families for several years now and was always satisfied, it didn't bother me that it always say free shipping but I'm always charged for shipping. What does bother me is that when I pay for express shipping to have them delivered to me but a certain date, they come later then had they just charged me the standard rate. Also bothers me that when I talk with customer service they double talk about how free shipping is only if you are not a loyal customer purchasing multiple ornaments each year. I would understand if it was different addresses being shipped to but they all come in one package to me. Now with that all being said when I ordered last year I changed my address and recieved them fine, had even deleted my old address from my account, this year when I ordered it showed my correct address but when I track my package it is being sent to my old address from a couple years ago, so if I receive them it wi not be in time to give them to my kids when we all get together. When I call about this I got put on hold for over half hour then hung up on 3 times I called back and finally got thru and 3 times they hung up on me. Last year I buy from this company!!.Msm 93Version: 2.1.3

✓ Need to address issues with photo ornamentsI love this shop and I love the idea of the app. Very easy to use until I tried to do a photo ornament. It would not let you process the order to your cart. Did the live chat and the suggestion was to log in through the website which I did and placed my order. But the issue should be addressed because most people have their photos on their phones and the app makes it easier to order..A. M.S.Version: 1.2.5

✓ Server issueServer down could not order.WowfindVersion: 5.0

✓ Cart can’t show up on my computerShop on my phone and wanted to review my order on my computer but my items were not in my cart on computer. Should be able to see what is in my cart on my phone as well as my computer..Frustrated??Version: 2.1.2

✓ Really clumsy appThe products are good and reasonably priced but the app is just so disappointing. It repeatedly changes the address to number 1 (so if you’re fortunate enough to live at No 1 then you won’t notice this problem). Navigation is painful and it seems to wander off at random to irrelevant places. Uninstalled for now :-(..ChunderheedVersion: 3.2

✓ ShippingI love your site, have ordered multiple things from you but I can’t believe you charge for shipping on almost all orders. That’s a bit pricey and disappointing.Dani-El19Version: 1.2.2

✓ Expensive delivery feesFirst time using this organization. I heard the quality of products are good. We will see. They are expensive and the standard delivery free was over $12. Many other place delivery is free..Pegasus0115Version: 2.1.3

✓ Bait and switchCatalog has lower prices than what I was charged. I’ll reach out to the manager, to get a credit for that order. I’m hopeful this we’ll not happen on my next order..Roberta$Version: 2.1

Personal Creations works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Personal Creations.