FreePrints Gifts – Fast & Easy Negative Reviews

FreePrints Gifts – Fast & Easy App Complaints & User Negative Comments 2024

FreePrints Gifts – Fast & Easy app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using FreePrints Gifts – Fast & Easy? Can you share your negative thoughts about freeprints gifts – fast & easy?

FreePrints Gifts – Fast & Easy for Negative User Reviews

✓ Never received orderI would give a zero star if I could..... I ordered a photo blanket in NOVEMBER 2020 For my daughter’s Christmas present. It is now April 2021 and it never arrived. I understand the shipping is out of this company’s hands once they ship it off. (I received a tracking number that quickly became invalid)..... I’ve contacted customer service a few times for a REFUND or to RE-PRINT AND RE-SHIP my blanket. Preferably with priority or expedited shipping since it’s now been 5 freaking months but no one has worked with me to make this right. I don’t recommend this company. Many people seem to have a good experience and that’s great but my daughters photos are too precious to have been printed on a blanket that is just out there in the world maybe in someone else’s hands..... I’ve had no problem with the other photo app “Free Prints” where I just print my photos and just put shipping. But these “free gifts, just lay shipping” I will never do again. Someone needs to contact me about making this right. REFUND OR RESHIP ITEM.Drillert450Version: 36.1

✓ Decent products overpriced shipping (Updated)The quality of the products are good. The free blanket is more like a throw or a baby blanket. And the shipping is so high you’re paying for the FREE gift anyway. The shipping is expensive on all their products. The free blanket didn’t even weigh 2 pounds, cost $15 for shipping and took almost 2 weeks to arrive (after it shipped) Ripoff. It should be a flat rate shipping. I won’t be ordering too many things from them because of it. The products are good quality but not worth the sky high shipping price. Update: the developers responded with a ridiculous excuse of “look at how many positive reviews we have” response. The products themselves aren’t a problem. It’s the fact that this company has duped people into paying high shipping fees for these items when the actual cost of shipping is half what they are charging. People are rating the products which are high quality. When you pull back the layers, people are being deceived. The free products aren’t really free. You’ll actually pay for it in the shipping cost when the item cost less than two pounds AND it’s been shipped snail mail..Erica JaeVersion: 49.1.1

✓ InclusivityThe Christmas ornaments that you can order around the holiday time are very cute however I believe they need to be more inclusive to all types of families for instance, if I want to order an ornament for three people I have to chose two adults and one child. Some families don’t have two parents also some families are of mixed races and genders, it would be nice to be able to customize the characters for the ornaments to suit your exact family. Lastly sometimes the shipping fees can be deceiving when you receive a coupon to order something for a discounted price or for free because the shipping is so high it covers the cost you were initially going to pay in the first place. Otherwise a nice app..WorldwideMusic16Version: 50.0.1

✓ Product incorrectly printer and no resolutionI had ordered three of the same product, all with the same photo. Two of the three products had not printed correctly and there was a white strip at the top. I reached out via the app to get this corrected and never heard back. I decided to follow up a month later and immediately heard back and was told that had I responded within 30 days it could have been corrected or refunded. The app doesn’t track your mail submissions, so I had no proof that I submitted the notice of error within the timeframe. So, faulty product and questionable business practices..M8642Version: 64.1.2

✓ Don’t have high expectationsI ordered a free calendar on the 4th of December and haven’t gotten it yet it was suppose to be here on the 16th of December but when I track it. It is still sitting in the same place since the 16 of December wherever ups passed it off to usps so my family pictures is just sitting somewhere but I won’t be ordering for free no more because I what I paid for shipping I could have went into a store and got a picture calendar and paid that price and have my calendar already done and picked up so that is what I did but my concern is my family pictures is just somewhere and emailing customer service is a crock because all they do is send you a message saying they sorry for not getting your package give them some information about you and they going to look into it well I did that over 3 times and still no response to where my package is so with that being said I’m going to delete this app and be done with it but I will recommend not to us this site just go to a store and have whatever it is you want done and pay and you will have your item whatever it is you want and your photos won’t be circulating around somewhere waste of money ……. Beware of free lesson learned.TikklemeblueVersion: 53.0.3

✓ ReviewI love the quality of the calendar I received however using the app can be difficult. I’ve had to pause and walk away from a project only to come back to it and it wasn’t saved. If you could have an easier way to automatically save the work done so that if a phone dies, you can easily access your project right back where you left off instead of starting all over again. That would be incredibly helpful.Katiedid77Version: 64

✓ Terrible customer serviceI was really pleased with this app all year. Until I tried to order the personalized calendar and the app couldn’t process my card. I wrote customer service and Corrianne W wrote me back asking me to use a different method for payment. She stated their app was having issues and since I didn’t have another payment method, I was out of luck. It literally cost $8.64 to ship the calendar, and since it was their app that didn’t work, they couldn’t be bothered to cover the cost to make the situation right. I have ordered almost every month from this app and never had a problem, but when I do, they offer zero solutions, even if it’s their error. I’m deleting this app..AllieGillard2012Version: 42.0.3

✓ Will keep charging you but not complete your orderBe wary of using this app. Twice it gave me an error message saying it couldn’t process my card, when I tried to complete the purchase . My checking account said otherwise - I got charged twice; however customer support said they couldn’t find my order and I kept receiving “you forgot something in your cart, come back and complete your purchase.” So now I’m $50 out and FreeGifts is saying they can’t help me. I have to go through my bank. Completely turns me off ever trusting this company. I’ll gladly take my business to their competition . Btw I used their website to get photo tiles about a year ago. The photos are now peeling from the tile. Like I said, look elsewhere..WoodffVersion: 50.0.1

✓ Not receiving productTwice I have not received what I have ordered when I was suppose too. My Christmas calendar was over a month late and now a necklace that I have ordered for my grams memorial will not be here. I understand shipping delays but what is frustrating how many times I had to email customer service regarding my order. They would ask me a question, I would answer it and nothing for days. I ended up receiving 2 identical calendars and now they offered to send a replacement necklace. That is appreciated but I won’t have it in time for my grandmas memorial and that was the purpose for it. I love all their products but strongly feel customer communication can be so much better. Thank you.LWGKGVersion: 57.0.1

✓ Disappointed in IndianaI used free prints gifts to purchase A blanket for my mother-in-law. A throw was delivered that was just a plain blanket design no pictures that we picked. I sent a message to free prints GIFs no response I sent a second message to free print GIFs no response I have now sent a third message to FreePrints gifts and I still have not received a response. I paid $33 for a blanket or throw with pictures of her family on it that haven’t been together in over 18 years. And I cannot get the company to return an email and to fix the issue. I am so disappointed I would not recommend this company to anyone let alone purchase anything else from them..Hondagoldwing12Version: 29.0

✓ DisappointedI really love this app and wish I could’ve given 5 stars but, my recent order is soooo late. I’m worried it won’t arrive in time for Father’s Day. This is an exceptionally difficult year…and most likely won’t ever change. My oldest of 4 passed Sept. 5, 2020 at 25 years old. My husband doesn’t ask for anything ever. I wanted to surprise him with something special so I ordered a customized photo gift. It should’ve been here June 10th. Then the 12 and after that the 14th. It’s now the 16th and I just tracked it again and it’s saying it will be here tomorrow. Needless to say, I’m not holding my breath..KillAimVersion: 38.1.2

✓ Lost hours of work; miserable customer supportI worked on my free calendar all day on 12/31. However, when I got to the very end of the process at 5 mins before midnight, there was no submit or next button on the screen, and no way to save my work. I immediately contacted customer support through the Help feature in the app, and after trying for several more minutes, also by email, sending a screenshot. I received a reply saying they were deeply sorry but were unable to assist, and asking for a screenshot showing the app version so they could escalate this further. When I replied (showing that the app was up to date) I got a response from someone who had clearly not even read the thread. My reply to this message produced another nonsensical and insulting response asking me to refrain from multitasking while using the app. I am extremely frustrated and am done with the free prints suite. I will look to snapfish, zazzle, or elsewhere..Kwright73Version: 64.0.2

✓ Severely frustrated!Normally I have wonderful service but it is so aggravating that I have paid for an order back in September that I have never recieved I used to never have any problems with my orders but it has happened few times now and I could contact them by message and would get a response and they would make it right they would get my order re sent if needed and didn’t charge extra now I am out $29 for first order and also tracking number they give doesn’t show up from my post office and supposedly they sent out a replacement of what I ordered oct 3 rd was supposed to arrive by the 14 th but it doesn’t even give you an option of a tracking number plus they charged me $8.46 to send that one!🤬 I have sent messages multiple times asking for help or answers as to where my packages are but no response! I want to know why they do not have a phone number to call to try and get this figured out! I have always loved everything I have gotten from them and made many gifts and order every month photos books gifts tiles etc! But I may have to move on to somewhere else!.Old hussieVersion: 41.0.2

✓ Disappointed.After using this service 3 times and only ever receiving one of the three items I paid shipping for I don’t think I’ll be using this service again. Customer service was very unhelpful, mostly because they never followed up on my request for a refund or the whereabouts of my item. An item being lost in transit is out of the apps hands and I fully understand that. I don’t understand why it is so difficult to get s response or a refund. I’m taking the loss because this app isn’t giving me choice but to. I don’t recommend downloading this app from my experience..Jigoku enmaVersion: 55

✓ Not a happy customerI have made multiple purchases last year and many attempts this year. However, I have not been able to purchase any more products from this app or company. Every time I enter in credit card info, the app declined every purchase and says to call my bank. There is nothing wrong with my bank and when I emailed inquiring about the issue, it took their department over a month to respond to me. Stating that I need to update the app. The app has been updated and I’m still having issues with ordering and making purchases. I’m done with them..247NRGVersion: 51.0.2

✓ Gimmick As UsualI humored them and installed the app, took one look and deleted. Was going to get my “ free” gift, a tiny 30”x40” blanket, and they wanted $15 for “ shipping and handling”. Folks, picture it, pun intended. 30x40! One side not even as long as a yardstick, the other 4” longer. They call this a blanket??? I call it a throw! And the BOGUS $15 for shipping!!!! That thing is so light anyone could mail it for around $5! I worked in a shipping dept. for 14 years and believe me folks, theres NO SUCH thing as a “ handling” charge! Its a phony,, contrived term, which just means you are PAYING for the product! Nothing is free! Wake up folks!! Get any of these products done at a local shop support your local businesses and probably pay way less. SMH.HavengraceVersion: 40.4

FreePrints Gifts – Fast & Easy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FreePrints Gifts – Fast & Easy.