FreePrints Photobooks Negative Reviews

FreePrints Photobooks App Complaints & User Negative Comments 2024

FreePrints Photobooks app received 15 complaints, negative comments and reviews by users. Have you ever had a bad experience using FreePrints Photobooks? Can you share your negative thoughts about freeprints photobooks?

FreePrints Photobooks for Negative User Reviews

✓ LeavingI have used this app for over a year. I have enjoyed getting my books, but yesterday I placed an order for my August book and it has just disappeared. The company was no help. The new book generally goes from In Progress books to Purchased books. It did not happen this time and the company rep says there is nothing they can do. I will no longer be using any of their products. Not that you were concerned about me leaving, but Good-bye!!! I was very upset when I wrote this review. I am going to have to eat my words. I looked at several other apps and could not find one that allowed me to place up to 6 photos per page. I also want to be able to edit each photo on a page and this app allows me to do this. I still wish the representative had been more concerned about my issue and offered at least a free book since I have used the app to purchase 9 hardcover books and 15 softcover books. I will continue to use the app because it is a good app. I just hope this does not happen again. It is frustrating to build a 25 page book and lose it all. I am still giving only 2 stars because of this inconvenience..WakawatVersion: 1.17

✓ Don’t waste your time and moneyI ordered my package on the 8th of December hoping to receive it by Christmas as it was to be a gift for my stepmom. Initially, it was said to arrive by the 17th, updated to say it would arrive by the 19th, then the 20th, and has not been updated since, and according to the tracking number I was given, it has yet to even arrive in my state. It is the 28th, 4 days after this book was supposed to be gifted to my stepmom, and significantly longer than the 6-11 day time frame I was given when I first placed my order. I have tried to get in contact with the company and have yet to hear anything back more than a week later. Not only am I frustrated, but day after day I am saddened and disappointed when my package, one I was very excited to receive, has not arrived. I will not be ordering from any of these apps again, and frankly, would like my money back. I would give this app 0 stars if I could. I would not recommend this app to anyone looking for a gift or an order to be processed in a timely manner. I feel lied to and cheated out of my money..SapphireSkye18Version: 2.7.5

✓ UnreliableDO NOT ORDER IF YOU HAVE A DEADLINE. Judging by many other reviews, it seems my issue with their shipping delays is not uncommon. I ordered 2 Photobooks on Dec 13th, paid for expedited shipping (4-6 days) in order to receive them in time for Christmas. The app originally said I’d receive them by December 19th…. I did not, and hadn’t yet gotten any tracking info to look into it. I just got a notification that my package has been shipped… on the 21st, and won’t arrive until AFTER Christmas. And based on other customers stories, I’m not even expecting them to arrive at all at this point. This is SO frustrating because it completely ruins the entire purpose of the books, which was to announce a pregnancy to our entire family. We were really looking forward to the surprise, and now we are just angry and left to scramble and figure out a different way to announce. THANKS. Will likely never use or recommend this company to anyone again..ThetinymomVersion: 2.52.5

✓ Horrible shipping and customer serviceBook was easy enough to complete but I’m still waiting on my book to arrive that I ordered on Dec 17. On Dec 20 I asked for tracking info bc I was told by email it has shipped. Two days later received email that there is no tracking info but was on track to receive by the 26th. My question back, how do you know this? If you have tracking to see that send me tracking info. Two days later another email telling me the same thing. I emailed again on the 27th since it did not arrive on the 26th as expected. Two days later email response that all shipping is delayed and to be patient that it should arrive by Jan 4th. That’s quite a delay from the 26th, still no tracking. Emailed them again expressing my concerns about this whole process. Two days later received another response stating the same generic shipping delays and thanking me in advance For my patience as I should receive my package now by Jan 5th and if not to reach out again for resolution. Just sent another email this morning stating that this the reason they should only ship with tracking so customers can self serve and check their Package themselves or at least provide a customer service number to avoid a two delays for every email sent! Regardless if the book itself was free I paid for shipping to get here by a certain date. The savings on the book itself is not worth they delayed no tracking available shipping method, so I will not reorder anything from this company..NickibartleyVersion: 2.16.6

✓ Time‘Time’ to put more detail into the app within the photo book-making. It takes too much “time” creating the fantastic photo book. I use downloaded shots from my device, load, crop, and use background, text and arrange my own for a minimum of three to four hours. Why? Getting lost in the process; had to chat (30 minutes) in the beginning and at the end, the chat was half that. It’s not so cut and dry as one may think. So my rating: a three (3) because the experience may be improved with more helpful guiding words. Truth be told, I’d probably make more projects instead of thinking in the creative process, I’m never gonna do this again. Yet this my second project (I’d hoped it would be easier). The best new is the finish product is unique and something to be very proud of. I want to try again but of course…the “time” is a factor (with a fair amount of frustration trying to figure things out without the guidance words included in the app). Thanks in advance..Flyme2tmVersion: 2.55.0

✓ Lost Book ( Alan for customer cares response)I ordered a book on Nov 7 for a family member in a facility. The book was supposed to be delivered by the 18th (it’s now the 25th) When checking the tracking number I noticed the book never made it to it’s destination. The last tracking information I had said it was in Nj on the 11 th. It never made it to its Pa location. So I contacted the company thinking they can contact the company they used to ship the product and see what’s seems to be the problem or resend a book beings I paid 20 dollars for a book that didn’t make it to its destination. Alan informed me that maybe I used the wrong information or maybe it was rejected by the facility. Grant it I have been using the same information on every book or picture I ever sent. And after you send an item the information is saved on there site. And never mind the fact that the tracking information they supplied states it never made it out of Nj. But somehow its my fault and I need to call the facility that the tracking info says it never made it to and see what they said happened to it. Because Alan said it’s nothing he can do. So no book and hey the 20 dollars I spent so what. It’s some how my fault..KeyshaDollardVersion: 2.42.0

✓ Terrible customer service & arrival timeLet me start out by saying, the quality of their product is great & so are the prices... once you actually receive it. That’s why I gave 3 stars. BUT my photobooks are always late. I’ve ordered in the past & there’s always a delay or reason as to why I’m receiving late. Even if I pay the extra $2 shipping to get it faster. This time we ordered from my husband’s account & what was suppose to be delivered the 23rd is still not here on the 29th. Haven’t received an update since the 22nd until today too. We also have never gotten a “free book” as promised each month. When we have ordered in the past, we order multiple books & once doing that.. our “free book” ends up being $7 anyways. I messaged their Instagram account & sent them the screenshot of the problem, even though it was read we never got a response. 🤷🏼‍♀️ if you’re not in a rush or buying a gift for a certain time, this is for you..MontanawpVersion: 2.16.5

✓ Not the Easiest Photo book app to useI am definitely a photo book aficionado. I have created more than 50 books from various companies. I am always on the look for the latest and greatest app to create my books, as I take hundred upon hundreds of pictures daily. A friend recommended your company, and after receiving my first book, I can honestly say I was disappointed. The app was not the easiest to maneuver around. In my daughter’s birthday book, two of the photos were cut off after I clearly clicked to reduce them in size to show entire photo. I just had a hard time with the layout feature and while the quality of the book is indeed top notch, the functionality of the app is not. I don’t think I will create another book, especially since I have to reorder this one to correct the image..ShishbVersion: 1.16.2

✓ Customer ServiceThe books are great don’t get me wrong on that, but the customer service is terrible. I have been trying to get in contact with them to find out why one of my products hasn’t made it to the shipping facility and I just keep getting the same email about being patient for it to arrive to my address. The live chat also never seems to be in service which makes it hard to try and talk with an actual person to figure out what is going on. I still have yet to have the tracking number say something other than it’s waiting for the package to arrive so it can ship it out. My opinion would be that if you are going to order something from them to do it several months in advance since they are terrible about giving you information and you will have some cushion time just in case they do something wrong such as not giving you good tracking or even turning it in to the shipping facility..Babylon123456789Version: 2.16.5

✓ Don’t purchase expedited shippingI have used this service in the past and generally I’ve been satisfied. I purchased my book last month and chose expedited shipping so that my item would arrive by Mother’s Day and it is past 7 business days and I still haven’t received my order. Highly disappointed right now. Update: I received my order 10 business days after it was placed my. My expedited shipping has been refunded. I also received follow up emails from customer service updating me on when to expect my order and their apologies. While I was not pleased with the shipping, the order came in good condition. If I decide to purchase another item in the future I will not get expedited shipping and just place the order well in advance..Lezn01Version: 2.35.4

✓ Ruined a Christmas presentI’ve ordered photo prints from this company before and didn’t have a problem. So, I decided to order a photobook as a Christmas present for my mother-in-law. I ordered the book with four weeks until Christmas, and never received my order. I contacted customer service (and had to buy a new, last minute Christmas gift), and didn’t receive a response until a week and a half later. It was clearly a robo email, which stated they had unexpected order volume and “got behind.” Then, I was told that my order couldn’t be located. I sent them the confirmation email that I received from them in November to help them do their job. Finally, I was told my order would be reprinted, reshipped (though not expedited), and that I would not receive a refund as compensation for the lack of professionalism and ruining my Christmas present for my mother-in-law. Over all, poorly handled, and lack of compassion and professionalism. If you choose to order from this company, don’t do it during peak season where they’ll be unable to deliver. I’d suggest finding another company that can do the same thing within an appropriate time frame..Er.kbradleyVersion: 1.14.5

✓ It’s ok. Overnight shipping is “up to 4 business days”Review 2: This is now my second review: paid $15 for “overnight shipping” but then was told by customer service: “overnight is up to 4 business days” as told to me by rep Delia Pelacastre. Not worth it when regular delivery is like 5-7 days. Review 1: I like convenience of having app on phone but I am surprised that when you make multiple orders (I ordered 4 of the EXACT SAME photobook), there are zero offers or coupons unless you sign up to recruit more customers. Seems a bit odd that they charge you same fee to do the same service repetitively. I would have ordered more books for family but 1 (each) is the same price as 3 (each) as is the same price for 4 (each) or 5 (each) or 6 (each). So if you order 1 at $100, then 3 costs $300; 4 costs $400; 6 costs $600, etc. So I ordered 4 and called it a day instead of 7..AnthonyskalaVersion: 2.47.2

✓ Sent wrong photo bookSo I have used Free Prints a couple times and have probably gotten close to 1000 prints from them and finally decided to try photobooks. I spent hours creating the perfect photo album of the first month of my sons life with intimate images, including skin to skin contact, that were meant to be seen by just my family. My photo book finally came and I was SO excited to finally share it with my fiancé. He opens the envelope to find a photobook for a different baby, a different families memory book for a baby girl that had passed away. Now this poor family has my baby’s photos and I have theirs. Free Prints photobooks has no customer service phone number on their app and I have sent them 3 emails with no responds. I am beyond infuriated and would not suggest anyone using this service. I feel violated and disrespected and I have no idea what customer service could do to correct this mistake to the point where I’d order again. 10/10 would not recommend.Ohhey513Version: 2.7.9

✓ Not worth it.Expect delays even if you pay extra for the expedited shipping. I ordered my photobook the beginning of last week and because I wanted it before Christmas (it’s a Christmas gift for the whole family) I ordered it with paying extra for expedited shipping. It tells me it’s supposed to be here and it’s not; I don’t even get like a notification letting me know as it’s shipping out to me that it’s going to be a couple days late or anything. I still paid for the rush shipping so I’m expecting to get it before Christmas still. I don’t care about any refund I just want it when I was told I would get it in the mail. They refund me half of the shipping charge and then tell me it won’t get here until after Christmas. Very frustrating, not worth dealing with this app when there are others out there that would give better service as far as showing your package shipping to you the whole way. Thanks for reading..Ann1beth2Version: 2.0.3

✓ Poor quality books, poor customer service.I ordered one book. It came damaged... got a replacement it came damaged. Took two times complaining just to hear from someone and then got another replacement sent out... guess what, damaged! Now messaging customer support for the second time today hoping for any response. I don’t want another damaged book I want a refund and to never order anything from you again. Would’ve been really cute to buy photo books from you and have them of quality but who cares about my order. I wanted one book that wasn’t damaged to give to my boyfriend for Christmas. A photobook of our son that was just born. Would’ve been a cute keepsake for years to come but clearly it’s not important. Not important enough to make sure it’s not damaged in the exact same way I specified three times over. I totally want to open up a hardback book of my son to see white spots all over the page time and time again..HowAboutNot??!?Version: 2.7.6

FreePrints Photobooks works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact FreePrints Photobooks.