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CBT-i Coach App Complaints & User Negative Comments 2024
CBT-i Coach app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using CBT-i Coach? Can you share your negative thoughts about cbt-i coach?
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CBT-i Coach for Negative User Reviews
✓ Easy sleep logger, but entries disappearI’ve used this for a couple of months now and find it very easy to enter details of my previous night’s sleep. I found it helps to use the 24-hour clock instead of the 12-hour am/pm as it defaults to morning times during entry. But my larger issue is that entries mysteriously just disappear. I make my diary entry, save it, close the app until the next day. When I go back the next morning, I see entries from a few days ago are just gone and just 4 or 5 of the last 7 days still exist. No idea what’s going on here. Doesn’t happen all the time, just when it feels like it. This is a major annoyance and reduces the value of the app. After entering and saving the sleep details, and then losing one or several, the graphical outputs are not as useful as they might have been with all data. All my data is entered into this app on my iPadPro 4th Gen with current versions of iOS, now on v16.2..Version: 2.5
✓ Removed all my data!!!!!I have been using this for years and wake up to a new app and all my data gone!!!! No warning whatsoever! I’m expected to start over? I needed that historic data. I will not be using this..Version: 3.0
✓ Clunky technology and obvious education1. It is impossible to forward a day to enter “yesterday’s” nap on the day it is taken. Not helpful for people who can’t remember yesterday. If one has to make paper notes to use the app, what’s the point? 2. Most of the advice is about sleep hygiene. Chronic insomnia is not caused by, nor cured by things like sleeping in a cool room. 3. If you think a worry time is effective for PTSD then you don’t understand PTSD. As usual this is just good advice for normal people. Sure think about how you can’t pay your light bill then stop thinking about it, you’ll probably feel better..Version: 2.4
✓ Better than nothing but needs a lot of workI’m a provider that does CBT-I and this app has so much potential. The Sleep Need Questionnaire needs to be added to assessments. There should also be an easy way to access average bedtime, sleep latency, awakenings after sleep onset, wake times, etc. Also, the sleep efficiency average given is total, not by week, and the graph does not expand/it’s too small to read exact numbers at each data point. It would be a much more useful, convenient app if it had these features. Hopefully they can make improvements soon..Version: 2.4
✓ Why did you change?I used app for awhile and was happy with it but one morning the icon had changed and the functionality changed also. Calendar is set to 2022 so I can’t track sleep accurately and years of records just disappeared. If I were working with someone I would have no data. It’s become an annoyance since it doesn’t track anymore..Version: 3.0
✓ Still not there yetThis app *looks* user friendly and aesthetically pleasing, but it’s really clunky and still very basic. I appreciate the effort to get more of these tools out for people who need them. But the things I found that I liked were either removed, or it took way too long to find them again. It’s not easy to navigate at all, and you’ll find yourself in loops of trying to get back to the 1 or 2 things you might find useful or unique. Again, thanks for the effort - I was getting stressed just trying to get back to the tools I liked. Maybe they were removed? So it’s making me feel crazy too! Eh, not good I guess..Version: 3.1
✓ UglyDude why this app so ugly.Version: 2.4
✓ My god, please fix yr new version - catastrophic errorsPlease fix the gross errors of the new version. I’ve used this for years and now it’s kaput!!The old version was old school but it worked. New version— doesn’t work on iPad landscape mode so that you might type. Doesn’t save entries when you press SAVE. Opens the Sleep Diary in some random date in the past, instead of Today. Once you finish an entry you don’t automatically see your sleep efficiency stats— you have to go back home and search for it! Surely you know these things! All the VA money and labor just to break a priceless tool???.Version: 3.0
✓ Made problem worseAll that entering in the sleep diary caused me to fret more about my insomnia. Nighttime awakenings increased in length as anxiety increased. The app is also like a scolding school teacher e.g. “warning!” “looks like you have insomnia (duh) talk to your provider”. Tells you NOT to look at the time but how are you supposed to know how long you were awake in the night (worrying about not sleeping)? If you have anxiety and some OCD tendencies, I cannot recommend this app. At all..Version: 2.5
✓ App is great, reminders are notThis is a great app to improve your sleep. Be aware, the reminders to do your diary do not work consistently so I recommend setting a reminder elsewhere on your phone..Version: 2.5
✓ Good info but flawed functionalityThe data collected is great and the insight I get from it very helpful. However, I can’t update my sleep prescription nor will I receive the exported reports. Went on the app support website and there is no information on troubleshooting these 2 issues..Version: 2.5
✓ Export doesn’t workSeems good, easy to use, but export of data doesn’t work for me. Annoying to have to screen shot each page to send to my doctor.Version: 2.5
✓ Need to add more featuresIt would be nice to have the option to export the data. It would also be helpful to be able to view more than one week on the charts..Version: 2.3
✓ Can’t even begin because it is too limited limitedMy job begins at 1:30am. I tried to submit a sleep log off getting in bed at 6:30 pm and walking 3 hrs later unable to go back to sleep before getting up for the day at 1:00am. The sleep app thinks the wake time was for the next day and there isn’t any way to let it know it was for the same day. It will not accept the entry. So I can’t even begin to use the app because I can’t complete the first task..Version: 2.4
✓ April updatesI’m have been using this for a few months now, the updates it got in April have Mede the app worst. Is was nice and simple before. The dates are not automatic anymore, the Home Screen can be buggy. Wish they wouldn’t change the layout or at least let the user choose how they want it..Version: 3.0
✓ Some bugsI’m not able to change prescribed sleep and wake times, which I’m supposed to adjust weekly in the app. I wish the app gave me a recommendation vs me having to self assess. On a positive - I’ve stopped using my phone in bed and wake up at the same time every day now..Version: 2.3
✓ OkThe interface is not appealing but it’s otherwise good.Version: 2.4
✓ Buggy new versioI recently updated the app to version 3. I wasn’t told to back up data so I lost the previous data saved in the previous version on my phone. I know can’t enter any new sleep entries and I tried importing a previous CSV exported file and it uploads the data but isn’t displayed on Home Screen. DO NOT UPDATE TO THIS VERSION AS IT STANDS IT IS BROKEN..Version: 3.0
✓ Sleep Diary Suddenly Stopped Allowing Anymore UpdatesWas working fantastic, I was gaining so much insight from the sleep charts, then one morning it just stopped accepting entries, leaving me and my sleep Dr high and dry - our work relied heavily on the info & feedback provided by the charts. Such a disappointment..Version: 3.01
✓ Thank you, VANeeded this app so much after suffering postpartum depression and anxiety with awful sleep as an active duty mom. The app is great but there is an issue with the sleep prescription and entering prescribed wake and sleep times. The version I have will not let you update those two fields and default to midnight for both and this you cannot have a sleep prescription without them..Version: 2.5
✓ Good App but lacks integrationGood app with all the data collected but the lack of integration with apps that actually track your sleep makes it tedious to have to fill in data points from one app to another. Publish an api to the app and let the sleep tracker apps integrate to it. Then it would be 5 star..Version: 2.5
✓ Two things1) please allow me to view graphs of all my data, not just the last 7 days. This is paramount to identifying patterns and breaking habits. 2) for the love of anything, stop the notifications warning me that I’m not getting enough sleep to function. I KNOW!!! Why do you think I downloaded the app?!?! This garbage is making me not want to use the app and making me want to punch my provider in the face!.Version: 2.3
✓ Difficult to understand, can't useNot sure how this works.Version: 2.2
✓ Sleep tracking portion needs major overhaulI’ve been using this for several months on my own as I’m not affiliated with the VA. I can not set the sleep prescription and when I try it has me waking and going to sleep at 12 am. On the home page I try to set the sleep prescription and am unable as I am told my sleep percentages are too low for the past week and I need to see a provider. We’re told not to look at the time we wake, but this is required for the tracking (how long were you awake). I can only see one week of data on the graph and so am unable to track longer periods of time to show patterns to the person who is trying to help me with sleep. So, the major functions of your ap are flawed. Being a mental health professional, I find the helps to be a very nice addition, but know that some of them aren’t appropriate for chronic insomnia. Sadly, I’m unable to find a compatible program that would allow we to download/view the sleep tracker information to share with a provider. This ap needs major work, but is the best free one I’ve found to be available..Version: 2.4
✓ App does not generate sleep prescription?Entered in 5 consecutive days of data but get error message saying there is not enough data. How many days total are needed before it gives a prescription?.Version: 2.2
✓ Useless if you’re going to sleep early morningThe app requires you to keep a sleep diary for five days before you can get into the sleep coaching. However, if you are an insomniac who cant sleep or can’t even get yourself into bed before 12 am it doesn’t work. If you enter a bed time after 12 am it thinks you went to bed on the morning of the the PREVIOUS day and therefore slept for over 24 hours. There’s no way to indicate that you went to sleep early that morning. I can’t make accurate entries in the sleep diary and therefore cannot use the app for its intended purpose.Version: 2.5
✓ CBT-I Coach not for erratic sleepersI started out ok, then I had a night that I didn’t sleep and a day that I did and it would not let me do that. I tried all different ways of manipulating it to no avail. Very disappointed..Version: 3.01
✓ Dont use the sleep diaryIf use have a abnormal sleep cycle then don’t use the sleep diary because no matter what you do unless you go to bed around so called normal times the it wont work at all it literally tells me the total hours are a negative number but i slept for 11 hours.Version: 3.0
✓ Date picker worse than beforeThere are a number of good things about this update but the date picker is worse than before. Previously the default date was today’s date meaning I’d have to scroll back one day for every diary entry. Now for some reason the default is in February so I have to scroll forward two months and then select the date. Please just make the default date YESTERDAY. Most people will be entering their sleep from last night — not from two months ago..Version: 3.0
✓ New version is worthless!I have used this app for a year, and it had some flaws but was helpful. The old version looked old school, but it worked. The new one is awful and full of bugs. Data export no longer works, which makes the app useless: I cannot read charts with no data point and with data all smushed into a tiny screen. When typing into the notes, the app doesn’t automatically capitalize anymore. If you create your notes in a different app and copy/paste, you have to give the app permission to paste EVERY time instead of just allowing it in settings. Saving an entry no longer shows you your sleep stats; you have to search for them instead. The app creates duplicates if you try to edit an entry. All of these are new issues since you tried to fix a perfectly good app! Please fix!! The one issue I had with the old app is that creating an entry requires that you focus on the sleep issues instead of on good quality sleep. You need to know how many times you wake and for how long, as well as what time you finally awoke. People who struggle with insomnia should not be focusing on these things. Developers, please create a sync to a sleep device that will automatically record this data!.Version: 3.01
✓ New version is way too buggyI have used this app for a year. The old version looked old but worked. The new version is riddled with bugs. When I first updated the app, it wiped ~8 months of sleep data history. I talked with the developer, and they said there was no way to recover the history. I continued using the app, but it’s so buggy. Export data doesn’t work. Editing sleep entries creates duplicates. The sleep charts are hard to interpret because there are no values/data points. Overall the new version is a downgrade from the old, reliable version..Version: 3.01
✓ Critical Data MissingCBT-i app could be a good app if: Modified to add you low/high SPo2 and HRV value to the Sleep Diary. Additionally, the PDF export is really inadequate to determine your overall sleep values. Suggest app be programmed to allow PDF export of a summary that provides the average: Total time to sleep, times you wake up, total hours of sleep. Also add to the Sleep Diary capability to add SPo2 low/high, heart rate and HRV values, which would also be included in the summary. A one page summary of the above would be beneficial to individual and Care Provider. No Care Provider is going to gain needed info provided in the current exported PDF format. As many have smart watches that track suggested new data, please consider..Version: 2.5
✓ Decent appThis app was recommended to me for sleep apnea. The app seems pretty straightforward on the surface, but the layout could be better. One feature that I highly desire is being able to access/input data using any device. That feature seems to be missing. Since I use multiple devices the data stays with the device the data was input to the end result being a mish mash of data on multiple devices. A simple user name/password and account would solve(?) this issue and would allow data to be compiled and provider access. I'm too new to using this app to give it an accurate assessment, but since I am made to, a neutral rating. I will update in the future..Version: 2.4
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