- 84.0LEGITIMACY SCORE
- 87.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Baja Fresh App Complaints & User Negative Comments 2024
Baja Fresh app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Baja Fresh? Can you share your negative thoughts about baja fresh?
Please wait! Baja Fresh Facebook comments loading...
Baja Fresh for Negative User Reviews
✓ Time stampI've tried to order food twice using this app, and it doesn't work because it tells me that the pickup time for my order has expired and wants me to pick a new one. Your app should automatically update me to the next pickup time if it's taken me so long to enter the order that it can't be ready when promised. Fix this, please!.Version: 2.3
✓ 3rd party trackingThey force you to allow a third-party track you’re spending to sign up. Not only will I stop using the app,But I will stop eating there..Version: 4.0
✓ Unusable embarrassment.Completely unusable except to get a phone number to call the store to place an order. Can't choose wheat tortillas and even if you could, you can't checkout because your order expires. Use the website on your phone, that will work..Version: 3.1
✓ Can't pay in app- CRASHESNeeds to offer a pay-in-store option because the app declines all payment types. Fix the app or give us another way to order online..Version: 2.2
✓ Crash crash crashDownloaded, created account, tried to order through the app several times and it crashed again and again. Total waste of time. Wouldn't have downloaded if I had known it would be such a waste..Version: 2.2
✓ Still brokenThe time bug is preventing me from ordering, too. I also could not figure out how to add an item once I had started with a saved order. This app worked well before this update. Go back to the old version! Do you really not want my business?.Version: 2.3
✓ Does not workI was thrilled to see Baja Fresh has an app, but it doesn't work. The list of locations is not current and the menu does not load. Maybe this is a scam?.Version: 2.2
✓ Asleep at the switchBF is closer than Chipotle or we’d order from their super easy to use ap. Why can you hold on to a credit card #. Why doesn’t this thing remember orders? Was this ap built in Albania? Almost rather starve.Version: 3.5
✓ Horrible AppDownloaded app -- entered personal information, credit cart, etc. -- selected time of pickup -- selected items ordered -- paid --waited for confirmation. Then, NOTHING. Called the store 15 min later and they got NOTHING. Pure vaporware --waste of time..Version: 1.4.2
✓ Doesn't work properlyFirst, the menu is lacking options available at the restaurant (for example, black beans instead of pinto ). Second, it transmits the order wrong. I ordered no pico de gallo but it sent my order as WITH pico de gallo. Awful experience..Version: 2.2
✓ APP doesn't work menu doesn't workI just downloaded this app to try it and very disappointed that I can't pull up the menu to place an order please fix! Will be deleting I can't use it.Version: 2.2
✓ App is slow. Order wasn't received. Most Baja stores have gone downhill in recent years.App is slow. Order wasn't received. Most Baja stores have gone downhill in recent years..Version: 2.2
✓ Most frustrating app ever!It always gets stuck when trying to use a reward. Very slow too.Version: 4.0
✓ Zero stars-doesn't workFor such a large chain, the app is horrible. I press order and the app closes out. Can't even get past the first screen. Zero stars if that were possible..Version: 2.2
✓ Please fixI used to love this app until this new release which has a bug. When placing an order for pick up, it automatically displays the pick up time with the current date and time. When you check out it tells you the pick up time has already expired. I go back, clear it, and start over. This time I change the time for a pick up in 1 hour. I go to check out again and get the same error message. Until this bug is fixed, the app is not usable.Version: 2.3
✓ Worse than worthless45s to jump between menus, then it drops the order. I could post mail an order faster than getting it through on this app..Version: 1.4.2
✓ Terrible appThe implementation of this app is horrendous. How do you expect people to order when you can't browse the menu or locate your location. This app will be deleted.Version: 2.2
✓ Poor apWorks occasionally. I cannot use gift cards on the ap. Sometimes unable to select protein on orders. Like the restaurant, would like a usable ap..Version: 4.0
✓ Terrible appDoes keep track any track of points. No way to add orders after purchasing in store. And no redemption after signing up..Version: 4.0
✓ Doesn't work properlyCan add items to cart, but get an error about breeding to enter a credit card every time... tried multiple cards...Version: 2.4
✓ App is uselessAnd it doesn't seem like anyone is doing anything about it. After putting my order through it told me I was after the time for my order. My order pick up time was 7:30pm and it was 6pm when I ordered. Is anyone even paying attention to this app. I would also like a section to modify orders, add or delete certain things that aren't on the drop downs. Fix or I'm deleting..Version: 2.3
✓ Can’t use a Baja Fresh gift card to pay- how stupid is that?Why wouldn’t you design an online ordering app for your fast food business which doesn’t allow customers to use gift cards purchased from your business??? How stupid is that??.Version: 3.5
✓ Can't OrderWhen I place my order it says the time has expired and to change the time. Did that but no luck. From the other reviews that I read it seems that this problem has been going on for several months without a resolution..Version: 2.3
✓ Horrible updateThe new update and redesign is atrocious. It freezes. Logs you out every time. Screen goes black after you order and you have to force quit. I use a new iPhone and this is the only app that does that. Eliminated my favorite section for easy ordering. Won’t let you reorder as it says it doesn’t have the proper signature. This app is trash and needs work..Version: 6.0.1
✓ Why change what works!Bring back the PAY AT STORE option! Stop fiddling with things that were great.Version: 2.2
✓ Makes no senseWhen you order a taco, u get to choose a salsa. Next step is for no onions/cilantro... Only there's no choice of yes or no there. You have to click no onions/cilantro to continue to the next page otherwise you get an error that says you made no choice 👎🏼.Version: 2.2
✓ My local location not listedThe location closest to me where I buy Baja Fresh isn't listed in the locations. Apparently they think the app is useless too..Version: 2.2
✓ Crashes at CheckoutTried placing an order, was all ready to go. Then went to checkout, and the app crashed. No, it will not remember everything you put in your cart. I picked up the phone and placed an order directly. It was faster than using the app and the person on the other end of the phone didn't hang up on me when it came time to finish my order..Version: 2.2
✓ Poorly designed appThe developer of this app has failed to consider how people order food. When using the build your own burrito section the wizard requires you to choose a sauce. What if you DONT WANT SAUCE. Is it that hard to add an option that says NO SAUCE. What if you want to add rice to your burrito as I do in-store? Unusable as written..Version: 2.2
✓ Crash CityDownloaded app and was able to create an account. Then any time I go to the first step of selecting a location and starting to order, it crashes..Version: 2.2
✓ Worst food app ever!!Did you have a 5 year old develop this app? This is the worst of all the food apps out there. Why bother to have it!! I could write a better app in a few hours. The head of this project needs to be canned. Where’s the rewards point on the app?? You ask people to sign up but there’s no reference to the points within the app. This is a big oversight!.Version: 3.6
✓ Never accepts paymentThis app is not finished. It has no quality checking throughout. For instance, it wants to know what kind of tortillas I want my fountain drink wrapped in. Then there's the problem with not being able to complete an order at all because it will not accept any credit card entered. Just go into the store, or call the order in, because the app does not work at all..Version: 2.2
✓ Worthless AppThis app is worthless. When trying to order food you get multiple errors that never allow you to finish your order..Version: 2.4
✓ Very few locationsGood thought but they only have a couple locations that let u order online..Version: 2.3
✓ Menu missing (Broken and outdated)All: I have the sads. I love their food. Being able to order from my phone seemed incredible. Then it happened. The app has the not-gonna-work syndrome. No menu displays. No menu means no order.I was at least able to complete the registration (assuming that it sent properly). To Baja Fresh: Ok, first you should have an app. (One star for that.) You should not let Chipotle best you in this. You should know that apps require upkeep. I just saw that this hasn't been updated since 2014. It is suffering from the digital equivalent of mold. If you outsourced it, such should have been explained to you. If it is in-house, you may want to budget for an app developer or two, and some UX testing. Update: The menu doesn't display for the closest store to me; others appear. That's another ui/ux issue. If online ordering isn't available for a location, give some indication of such (either an icon or message would do great)..Version: 2.2
✓ Needs to be more reliable and take Apple PayThe app crashes a lot and doesn’t even integrate Apple Pay or add my receipt for points. Take notes from chipotle if you need to.Version: 3.6
✓ HORRIBLEI wish I could give it negative stars. It shuts down every time I open it. I can't even get past picking a location to order. Ugh. Wish it is actually worked..Version: 2.4
✓ An utter EMBARRASSMENT.- Navigation in the app is excruciating. - App said I needed to register, so I did. Then it said my email address was already registered. (They why say I needed to register?) Then after I logged in, it wouldn't take me back to my order. So I started over, but THEN it said there was already an order in the cue. (I know! But it wouldn't take me back to the order page!) What an absolute, COLOSSAL MESS. When placing an order, there's NO place to add comments (e.g., "extra cheese" or "extra sour cream"). NOTHING. You just place the order and (presumably) pay. No way to modify or ask for anything different (which of course I do at the restaurants without any problem). Baja Fresh, I love your food, but you should be UTTERLY ASHAMED of this ABOMINATION of an app. Seriously..Version: 2.4
✓ Can’t order foodI’m trying to check out for a p/u order and it keeps going to the main page when I select checkout! This app is useless..Version: 4.0
✓ Please fix!The app is currently useless due to a bug that prevents users from placing orders due to the pick up time. It's been over a month. You should have been able to get a fix out by now, seriously. I usually give app devs a bit of a break because I work on an app myself, and I know that some things can slip through, but this seems like nobody even tested it at all before it was released. And I won't even get into the UI issues, as they're made moot by the fact that the app is unusable anyhow..Version: 2.3
✓ UselessNo functionality whatever. Just a still picture with no links..Version: 3.1
✓ Reward status?I haven’t been able to find my rewards. Placing and picking up my order was smooth..Version: 4.0
🙂 Baja Fresh Positive Reviews
Baja Fresh works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Baja Fresh.
⛔ Baja Fresh Problems
