- 88.1LEGITIMACY SCORE
- 91.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Cold Stone App Complaints & User Negative Comments 2024
Cold Stone app received 36 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cold Stone? Can you share your negative thoughts about cold stone?
Please wait! Cold Stone Facebook comments loading...
Cold Stone for Negative User Reviews
✓ Lucky the cakes are goodThe app is a hassle. My old account doesn’t work. Fair enough. My email doesn’t have an account attached to it so “forgot password” doesn’t work. Fair enough. Trying to create a new account doesn’t work because some piece of information I entered is already attached to an account. I assume this is my phone number, because in the store they ask for your phone number when you make a purchase. But “forgot password” doesn’t work with a phone number, only an email. I have to proceed as a guest. Then at check out the app doesn’t take Apple Pay and can’t access the card my phone has stored..Version: 3.1
✓ No options for adding your gift cards to the app?I just purchased an E gift card, assuming, common sense, business practices, that I would be able to attach that gift card balance to the app to conveniently pay for purchases and not have to carry around a piece of paper with an E gift card or attach it to my E wallet. Honestly, what kind of fast food app doesn’t have this option to pay directly from the app? I would say this app needs some work..Version: 2.6.3
✓ Mobile OrderI placed a mobile order waited 15 minutes order still showed processing. Called into store employees unable to assist. Attempted to cancel order which now shows processed and receive a message must call store for assistance. So I stand in the line that was out the door to still be told the store employees have nothing to do with app unable to help! This was the worst I will never patronize Cold Stone again!.Version: 2.55.14
✓ So Many Issues!First of all - we love 2 miles from our nearest Coldstone, but because it’s technically a different city, Coldstone doesn’t deliver to my location! Secondly - App crashes and gives me a blank screen when I try to apply my rewards to my order, so I can’t ever use them ordering online! We order AT least once a week, so not having this app working is beyond frustrating!.Version: 2.55.21
✓ Cold Stone is Great, the app is notI love Cold Stone, which is why I was so disappointed when they were no longer available on the usual delivery apps (DoorDash, Uber eats, postmates). Then I saw they had their own app, which is great. Until it doesn’t work, ever. No matter what I do, how I change things on delivery, pickup, etc I cannot place an order. Super disappointing but I guess I won’t be having it any time soon.Version: 2.7.4
✓ Won’t let me sign in or even create an accountHad to create my rewards account on the website because the app wouldn’t let me do it. Also, when I try to sign in through the app after making the account, it keeps saying that there’s a connection issue when my internet is working completely fine..Version: 2.7.4
✓ DisappointedFebruary 26, 2023 I placed an order online through email special get delivery for .99. So I placed two orders of Gotta Have It Coffee Ice Cream with Graham Crackers Pie Crust and Kit Kat one with Chocolate dipped waffle bowl and one in a cup. When it was delivered both came in cups and one was not in a chocolate dipped waffle cone. Anyways the ice cream cups want filled up and the Kit Kats was just broken into pieces and the Graham crackers pie crusts they were not mixed in at all they were just dumped and piled on. It looked like a mess and unpresentable. I was very disappointed with it! Plus being charged $1.99 for chocolate dipped waffle cone and $4.99 delivery fee instead of .99 as advertised on email. Whoever did my order didn’t do a good job at all. That person needs to be trained or retrained! Just because I ordered online maybe that person doesn’t think I won’t complain about it well I surely did! I even took a picture of the ice creams. It’s better to go inside the store and watch them do the work!.Version: 3.1
✓ App is buggyCan’t sign in half the time. When setting up pickup time, it won’t actually choose time you select and no error is given. Even when I finally got a time to ‘work’ for next day pickup, after checking out it says order will be ready today. Webpage is MUCH easier to navigate and more reliable. Webpage explains why I can’t set time I want and recommends next available time for pickup. I recommend just using webpage instead of wasting space with the app..Version: 2.7.4
✓ Buggy and Apple Pay doesn’t workI left my wallet at home and tried paying with Apple Pay through the app. Got a processing error every time. Went down the road to the grocery store and Apple Pay worked just fine. App is also buggy and slow. Basically whole thing is useless..Version: 2.55.8
✓ App Changes Lication without WarningI picked the closet location, chose to order for pickup, the at the top is Menu and previous. I picked previous and my last order so I would not have to pick everything again. The app changed my location to the location of the previous order with no warning or confirmation. . VERY POOR DESIGN AND EXTREMELY FRUSTRATING.Version: 2.55.23
✓ Service.The ice cream is great, the only thing I don’t like is the way one of the guy prepare my ice cream because he doesn’t break the health candy and doesn’t mix the ice cream enough. My luck, the last five times I have been there he is the one getting my ice cream ready and is not just my it’s my family’s too, every time I go we buy five and sometimes seven ice cream. Usually when I go I watch all the others preparing ice cream and they mixed them good so I think he’s the oldest one there so I guess he got comfortable or lazy..Version: 2.6.3
✓ Glitch/bad UI prevents order with app. But the ice cream is good.I love Cold Stone’s ice cream. This 2 star rating is reflective of only their app, not the store or food. However, if the main point of a Cold Stone app is to make online orders easier then this app fails to achieve it’s main goal. I am unable to made an order via the app because when I go to pay for the order by filling out my credit card info it gives me the error “invalid last name” and prevents me from ordering. This is rather confusing, because there is no visible “name” text field for me to enter a last name. I assume this is a glitch, but it is preventing me from ordering ice cream which is the point of the app. Also, the text on certain buttons is like 1 point font. The rest of the app is quite nice though..Version: 2.6.0
✓ BuggyThis app is pretty hit and miss. Especially if you have to change your password. I changed my password, went to log in with new password that was approved, and the app told me it didn’t have enough characters. Went back through the process again, set the same password, and it took it the second time. So odd. It also said it wouldn’t take the card for payment from my Apple Pay wallet. So I manually entered that same card, and it took it..Version: 2.7.4
✓ Can’t select sizeThis problem has happened a few times now where there is just no place to select a size on the app or online when ordering ahead. This then prevents the item from being added to the cart and therefore unorderable. Which makes the app completely useless. The app itself is already clunky and rewards program is antique. Using rewards is a giant pain and takes several steps and logins..Version: 2.55.14
✓ Need to double check validationWhen I selected created your own creation, I kept getting the error message to choose a cone or waffle bowl. The drop down to do so was not an option. I had to get the pint option instead since there was no way around this error. Please test the app fully and update all glitches..Version: 3.1
✓ Doesn’t accept paymentApp doesn’t work, every time I enter all my credit card info and click submit it just shows an x and doesn’t load, tried multiple cards and tried doing this a few days ago and it didn’t work, didn’t have trouble before. Also they didn’t accept curbside even though it says they do on the app. Guess I won’t be getting ice cream today since they won’t take my money..Version: 2.55.23
✓ Not accurate on giving equivalent earned pointsThis application does not abide by. It’s guaranteed to give equitable points to one purchase after they make it online along with making the points available throughout the duration of your own existence . it is only quite pathetic..Version: 3.1
✓ Didn’t get what I paid forThe cake I ordered was to have writing on it for my daughters birthday. It was not done. I asked the ppl working if they could write on it for me. They fumbled around with it for about 5-10 minutes and then told me the writing tip was broken they couldn’t write on it. I have no confidence I even got the cake I asked for. It looks like they gave me a smaller cake than what I ordered. The guy was clueless my cake is probably still sitting in the freezer. Horrible customer service..Version: 3.1.1
✓ Not user friendlyVery difficult to use. Makes you pick options to don't want. Defaults a pick up time and then won't let you submit order until you enter a pick up time. Had to enter card number 3 times bc i kept having to back out to fix errors.Version: 2.7.4
✓ Too Many Requests Error when Trying to LoginI’m not happy with how this app is set up. I was logged out unexpectedly, but when I try to log back in, the error kept saying Too Many Requests. The only option is for me to push okay. I have tried uninstalling and reinstalling the app, but now it’s giving me a Connection Issue error! Fix this now please!!!! Do not download this app!!! Just create an account on the desktop site! Avoid this app at all costs to avoid error related frustrations!!!!.Version: 3.1
✓ I like Cold Stone but…The app doesn’t work well for me. I try changing my email to my main email and it states “Invalid Access Token”. I’ve tried ordering for delivery and it says nobody is available to deliver my order. If I could delete my account I would but I can and I tried making a new one and I kept pressing the create button and it wouldn’t create the account and did not give me any error message as to why I could not create my account..Version: 2.55.27
✓ Order not made correctlyI actually customized the cupcake order for my husband’s birthday and what I actually received was 2 of each flavor. We waited so long to get the order I did not bother to argue. There were 5 young ladies and 1 young man working, but only 1 was making the actual ice cream orders while the others were chatting about work schedules. There were only 5 customers in the store and took about 15 minutes just to get my pickup order. I’m going to the other smaller Cold Stone Location farther from my home. At least I know my order will come out correct from there..Version: 2.55.14
✓ Piece of crapFrom the moment I downloaded this app, it will not let me pick a size for create your own ice cream. I can order all other kinds but I like to create my own so I can have extra brownie. I figured it was a bug and they would work it out but it’s been months and nothing. It is way easier and less of a headache to just go to the store and order in person..Version: 2.55.3
✓ Disconnect between the app and storeThere’s a disconnect between the app and the store in terms of what the store has and doesn’t have. I ordered a ice cream in a dipped waffle bowl through the app and the store didn’t have any. I waited in an the store that wasn’t busy until my order was completed. Failing to inform me they didn’t have this item, They bagged my order and handed it to me. As I was heading out the door I over heard an employee ask the manager if she informed me about my waffle bowl and the managers response was “he’ll figure it out.” I checked the bag whenever I got outside to see my ice cream is in an enclosed cup with a regular waffle bowl freely sitting inside a Love It cup in the bag. I went back inside the store and the manager said “we’re out of dipped bowls and didn’t have time to make any.” I informed her that I paid extra for the dipped bowl and she rudely responded by saying “you can just refund it online.” I was not provided with instruction on how I’m supposed to go about refunding this order. This is my first time ever using the app and it’s a terrible experience. I love Cold Stone as I frequent the store regularly but I’m very displeased with this entire encounter and don’t know if I will ever go back..Version: 2.6.3
✓ Did not made the CAKE!!!!!!!!This is soo Embarrassing, doesn’t value the importance of the celebration and not even made a cake for my order. I ordered the cake in online yesterday and it was like 40$ and I had done my payment in online and the delivery time and date was fixed for 8:30pm tonight. The most irresponsible things was when I reached to pick my cake at the store they coveys that they haven’t really made the cake!!!!!!. It’s really bad and worst..Version: 2.6.3
✓ App crashesEvery time I open this app, it immediately crashes. I have to delete and redownload. It will work then, until a couple weeks later and I want to order again. Also every time I order ahead, I sit in the restaurant and watch them take care of everyone in line before making my mobile order… while I look at the signs that say “skip the line! Order ahead!”.Version: 3.1
✓ Just okThe product is wonderful. Pricey but I like to spoil myself occasionally because I get to customize my treat. The app is not always easy to use especially if you have to change your password. I am going to try the almond milk ice cream..Version: 3.1
✓ Issues with serviceOrdered 7 ice creams from the app for delivery. Only 5 came. Called cold stone, told me to call door dash, called door dash told me it’s a cold stone app but they handle deliveries cause he couldn’t see the order in its entirety. Then he found it and verified and hung up and had to recall again. Done with both cold stone as this is the second time they have forgot my order. Dashers need to verify the store is handing them everything. I actually felt bad at first when the tip was auto done through cold stone and I usually give more but now I am glad I didn’t..Version: 2.55.14
✓ Interface is horribleI could not set up an account, I could not pay with gift cards because it adds tax after you use the gift card and won't subtract it from the gift card. I tried paying the tax with a card and that wouldn't go through. I had to reenter my info 5-6 times because it reset everything every-time it failed..Version: 2.6.3
✓ Mobile orderThe last three times I’ve gone to this location the people don’t greet you or say give me a minute. They continue with their line. I waited 15 mins after my order today because no one said anything. Then, when my order was ready no one said thank you for your patience. Just rude..Version: 2.7.4
✓ Disappointed Customer ServiceEmployee automatically told me “door dash orders are backed up” and when I tried to tell her that I am not door dash I ordered and paid already, she dismissed me and said I had to wait. I Ordered online for pick up and had to wait past estimated pick up time. Didn’t receive my order until 35 mins after estimated pick up time. 5 people walked in after me and also had to wait for their online orders while every walk in customer was helped asap. Employee swamped with filling walk in customers’ order and didn’t start preparing my online order 25 mins after it was supposed to be picked up. I wanted to get a refund but they already charged me online and I couldn’t get the employee to assist me, so I waited patiently. By the time they prepared my order they got it wrong. Should I not pre order online? Should I just walk in and order because they completed at least 5 walk in orders before even starting mine. I ordered a banana caramel crunch with cookie dough bites and got Vanilla ice cream with 3 frozen banana clumps, that’s it. No caramel no cookie dough, definitely not worth the money I spent. Plus it came in a smaller contAiner than the one I originally ordered. I ordered a quart size so I was extremely disappointed. I get it might be busy but at least be polite about it and explain what’s going not waiting forever and watching 2 employees not even acknowledge you standing there for over 30 mins..Version: 2.55.20
✓ Can’t sign in to earn rewardsWhen I try to sign in it says “Password must be at least 8 characters with no spaces”. My password definitely meets these requirements. I tried changing my password. And then I triple checked that I wasn’t inputting it incorrectly. The app just won’t let me sign in..Version: 2.7.4
✓ App needs helpThe app should allow a customer to toggle between pickup and delivery options without the app deleting the entire order, forcing a start over! Also, ‘special instructions’ ought to allow more than 40 characters! Please improve the app..Version: 2.55.20
✓ App Needs ImprovementIt works but you cannot write special instructions or even select an occasion because the sale won’t go through. You have to buy it and then call them with instructions. Makes more sense to cute out the phone call and make the app more functional..Version: 3.1
✓ New Ui is awfulNo way to leave a tip any more. Not obvious when you have a reward. All this used to be on the checkout screen, it’s not there anymore. Tried to reorder with a previous order, and then edit one of those items, crashed the app. Takes more clicks to do everything now..Version: 2.55.3
✓ Not as user friendlyFirst time through the new app. Not as user friendly, if the pick up time has to change because it took some time to submit, let me select a new time right there rather than having to back all the way out and hope the next time works..Version: 2.55.14
🙂 Cold Stone Positive Reviews
Cold Stone works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cold Stone.
⛔ Cold Stone Problems
