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Disney Cruise Line Navigator App Complaints & User Negative Comments 2024
Disney Cruise Line Navigator app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Disney Cruise Line Navigator? Can you share your negative thoughts about disney cruise line navigator?
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Disney Cruise Line Navigator for Negative User Reviews
✓ Unreliable wifi on ship degrades the experienceMessaging is very unreliable on the Disney Wish. It seemed to work better on the Dream. Notifications arrive, but messages are not in the chat. At the beginning of the cruise, lots of “not connected to DCL-Guest” messages despite being on the wifi and have an IP address. Some things that worked sometimes were toggling private wifi address on and off and turning off all SIM cards. The new uncharted game is cool, but can also be slow and unreliable when creating teams, joining teams..Version: 5.14.1
✓ Disney MagicPre departure check in was a nightmare , Departure check in also a nightmare took two hours to get on the ship Getting put on second dining and kids cubs clashing with show times meant the first night we couldn’t see the show and kids fell asleep at the dinner table which was very disappointing as just wanted the magic , second morning breakfast was also not so good , restaurant experience was saved thereafter by amazing servers and head sever giving us great service and making us feel special and changing us to early dining service which meant we could see the show on the finally night which was amazing . All crew were really great just shame about some of the experiences we had !!!.Version: 4.6
✓ Mrs COverall quite nice experience, but would appreciate that we can communicate in different Languages, as it is a Worldwide welcome guest cruise, not everyone knows English. It would be much efficient if we can leave voice messages or send photos too..Version: 5.18.0
✓ This app is NOT a Disney experienceThe cruise was outstanding - every detail anticipated and handled flawlessly. Unfortunately, it appears Disney's IT department is not up to the same standards as the rest of the Disney Cruise. The app's functionality is very limited. The only meaningful functions are as an onboard text messaging app and a daily calendar. You cannot do anything else - you cannot schedule appointments, you cannot confirm your reservations, you cannot even view your bookings, excursions, dinner times and restaurants. It's not integrated with the photographers, guest services, your account, or the spa, or the cruise tickets, or castaway cay, or anything for that matter. You also could not use the app in advance of the cruise. You cannot order room service on it, you cannot communicate with your host, you cannot order gifts or a bottle of champagne from the bar. You cannot see your purchases. So, good for texting and to see the daily schedule. Not good for anything else. Advice to Disney Cruise Management - get funding focused on getting your IT infrastructure and resources devoted to fixing the technology side of the Disney equation..Version: 1.6.1
✓ Great idea but a few suggestions....My son came from Japan to meet us and never got it to work until we hit the first port and he could reinstall. Great to have guests communicate with their group members as we had eleven so came in handy. Guests excursions should drop into their individual app as well as shows and events they want attend so a daily calendar is organized and instantly available Couldn't add a person to an existing group, you had to leave the group and start a new one and the entire process was not intuitive Undoubtedly it will be more robust when completed. Felt sorry for those that didn't bring a cell phone or carry it at all times which we had hoped not to have to do on vacation. For heaven sakes give people wifi rather than charging for it....limit data and streaming, but give folks basic email july 2023 Not much improvement since last review. Difficult to go from group chat to activities. Disney is forcing vacationers totally depend on their phones and carry at all time which is not the point of a vacation. Still no free text or wifi even just limited to check in with home or pets. Rather stingy. Miss the printed daily page with updates and numbers one might need. Had to resort to the what’s app group for great information. Not a fan of carrying my phone all the time, even to dinner for a menu, to use a crippled app.Version: 5.13.0
✓ Loading issuesIt’s a fine app IF IT CAN LOAD! Had to delete the app and download it multiple times over the time leading up to my cruise. Very clumsy and slow..Version: 5.18.0
✓ Used to love it but update looks awfulI actually think this is a great app and would 4 Star it for use on the ship and if it was available before you actually got on I’d go all the way and 5 Star it but when your not on the ship all you get is the cruise countdown clock which used to look awesome but since the last update is a bland countdown clock. Used to check it very day in the lead up to a cruise. Now it just annoys me every time I look at it as the blandness is so un-Disney like..Version: 2.0
✓ Good start but it could do so much moreTakes a little getting used to, but once you get the hang of it the info is easy enough to find. You can't make calls over the app so rely on push notifications. Also it could easily give a running bill of your spends on board but doesn't. Definitely needs further development..Version: 1.6.1
✓ Useful but limitedIt works well onboard but no connection as you exit the ship. There is no search feature for people, activities, and crew. No way to send an emergency message and no emergency contact numbers for the port master or guest services. It has most information from the Daily newsletter of activities but does not always match the printed version. Don't know which one was right. Information is incomplete--such as where to get a mid-day snack which are often available in Cove, keys, the pub, and promenade. It would also be useful if your shore excursions and spa/Palo reservation reminders appeared on the app or allowed you to add them. Would also have liked to see the names of my servers, host, etc. so I could remember them faster. Yet it does have activities categorized by interest or restriction (e.g.,adults only) which is quite useful, you can save items as favorites--for which you receive 15 min reminders, and you can see all the upcoming activates and dining dress for the entire cruise . It's a huge advance from having to use walk abouts like we did 15 years ago, but it still has some maturing to do before I would call it a great tool..Version: 1.6.1
✓ UnreliableApp stopped working on the 3rd day of my cruise. It was crashing every time I tried to open it. The rest of my review is for the days it worked. App was not consistently providing notifications. It was nice to have visibility to all available activities and times in the app. Selecting favorite activities and the ability to list them helped with getting a quick glance at the schedule for the day, although I would have preferred for it to actually have an agenda or schedule feature. Connecting with guests in other staterooms for text messaging seemed more difficult than it should, as it required passing a long ID number associated with each other accounts to connect. You could be included in a group conversation but not be able to contact individual members of the group without first getting their long ID number. I understand it is a safety feature, but it would be nice if the app allowed the person in charge of the room to set the available contacts for everybody in the room. We had 4 staterooms and we desisted on trying to set this up for everyone as it felt very time consuming. Overall, it has potential, but we had to go back to the clumsy wave phones for now..Version: 1.6.1
✓ Good appGreat app on the ship needs more to do with bookings and DCL news.Version: 1.0.4
✓ Good but it locks up from time to timeThe app is mostly reasonably good but if you use the favourites feature under activities and list activities by favourites it locks up after a while. It would also be nice to be able to filter by multiple categories such as adult entertainment and all age entertainment. Being able to send photos messages to other parties on the ship would be really nice as well..Version: 1.5.1
✓ Disney cruiseGreat for kids under 14 but totally lacking interest for older kids. Not recommended if you have a big family with wide spread of ages..Version: 2.0.2
✓ Great app especially when on boardEvery time it is updates we have to reset the clock again. Can this be fixed? We have had 2 updates this week..Version: 2.2.2
✓ Need usability improvements and personal intimeraryMeets the basic need but other than favouriting activities is not linked to you. Needs to support entering stateroom number and password/birthdate/reservation# and then: list all spa bookings, port adventures, your meal times and venues, regular server names, etc. Navigation is also pretty clumsy. Move to tabbed interface to make switching to things easier - Featured, Activities, "My Day" (with your favs/bookings), etc. Favouriting also was messy - too many clicks..Version: 1.1.0
✓ Good app, can be betterOverall the app provides some good notifications and scheduling capabilities. Need more flexible ways to communicate though in my humble opinion. Chat function is only limited to people in the same room (or we didn’t know how to do it, either way it’s inconvenient design), which in our case with multiple rooms it didn’t work as what we needed. Activity bookings are convenient, but a lot of times they were disabled without any information, for first time cruisers like us, because of this we missed some good and important sessions like royal gathering. And once booked, in my case some paid activities didn’t have easy ways to cancel. The last night on cruise and luggage policies should be explained more clearly. There were like 10 last night activities for cruisers to attend to and we just noticed at dinner through random conversation that the luggage needs to be put out at the hallway before 10:00pm otherwise everything needs to be self carried. What a shock and exercise for ending a vacation..Version: 5.5.1
✓ SlowExtremely slow app from opening app to logging in to loading reservation. This app is just a waste of actually time.Version: 5.12.1
✓ Could be so much better.For giving the basic informations it is good. It could be so much better. Disney please add a voice client for the device it would eliminate the need to have as many wavephones. Add a live data stream for the onboard information on channel 4 or channel 1 for ship wide announcements. Add an on demand option for the TV..Version: 1.6.1
✓ Crashes and doesn’t loadRoutinely have to force quit app to login. Also the access from home regularly is not tappable. Force quitting sometimes fixes the issue..Version: 5.13.0
✓ Reviews hidden?What's up? iTunes says no ratings, and only one person's review is showing??.Version: 1.1.3
✓ DisappointedDisappointed by the cruise, lifts hopeless as everyone pushes in before disabled. Nothing good about the cruise, I had intended to book two more at time of travel, quickly decided never to book again with DCL. 1 out of 10 for quality of cruise, false promises, waste of money..Version: 5.18.0
✓ Very disappointedAfter paying in full and booking 6 adults and 2 grandchildren under 5, the communication was next to nothing. Never were we asked about scheduling an early dinner seating…we were assigned an 8 pm with a one and a three year old that couldn’t make it through dinner. We attempted to book excursions weeks in advance…the app listed all shore excursions as sold out. We attempted on numerous occasions to call..after literally over an hour wait time each time we attempted we figured we could just schedule once we arrived. We did not ever recall the contract stated we could not take our minor grandchildren ashore unless we booked an excursion. This was so disappointing as we had family that were meeting at the port in Jamaica to show us the island. We then tried to book an excursion…all sold out. 8 day cruise and only able to leave the ship at 2 ports, over crowded beach excursions in Cozumel and Disney's private island with no chairs or seating available The grand cayman stop was canceled, would have preferred to spend the 20k somewhere else..Version: 4.9
✓ Good when it worksThe app is very useful on-board to know what is happening and where. The chat is handy to be able to message your fellow cruisers but an option to message all of your group would be handy. The two problems we had were getting the app to connect to our account, and the chat ceasing to work. Both of these problems necessitated multiple resets and was quite a nuisance. But if you are on board the benefits outweigh the issues so make good use of it..Version: 5.14.1
✓ LacklusterCompared to the Disney’s park app, the Disney Cruise app is lacking. We just returned from Halloween on the High Seas and found the app to not be as updated as the paper navigator you receive in your stateroom each day. The parks app has so much integration in terms of scheduling dining, fast-passes, viewing photos, etc...this app just feels “empty”. We found that several event times such as fireworks, were not accurate on the app compared to the paper navigator. This is odd since the one bright spot of the app is the alert system. We were alerted that our glass bottom boat tour was cancelled due to weather early in the day which we appreciated since we were able to make other plans. Having said that, another alert popped up right before the scheduled time of the boat tour saying it was still happening. We just so happened to be in the right spot on Castaway Cay to check on the tour only to find out that it was still cancelled. Ironically, the weather was perfect at that point and had been for most of the day even though it was a little breezy and overcast in the morning. Odd. Again, overall, it seems like Disney needs to overhaul this app and my suggestion would be to take the lead of the parks app where applicable. Disney people like to plan. The app should help you do so..Version: 2.1.1
✓ Such a disappointmentAwful update - who thought it was a good idea to deny children access to a cruise countdown. I now find that my adult daughter has access to change our dining rotation, book and cancel excursions. Creating an account and obtaining the cruise reservation number now allows access to planning the holiday - a real thoughtless step backwards Disney. Have had to tell my children to delete the app until we are about to board..Version: 3.0.0
✓ Good but room to improve!This was our 1st cruise and we will sail with Disney again! My family and I downloaded it on our devices prior to leaving home. We frequently used it daily onboard for our entire journey. It was a great way to communicate with each other via text and review the planned activities onboard that were available for us to participate in. Things I'd like to see in the future: 1) an alert once a text is received because many times I didn't see the text until much later 2) DCL staff and guests to have the ability to text/call DCL staff/guests through this app instead of guests carrying a wave phone 3) phone calling capabilities to other guests who were with me and using this app 4) port adventures options with the capability to purchase through the app 5) access to photos taken by Shutters with the capability to purchase pictures through the app 6) ability to make dinner reservations at the optional restaurants onboard. Thanks for a fantastic time on The Fantasy and looking forward to an improved app the next time we sail!.Version: 1.6.1
✓ Still Needs WorkI’ve had the app since the days of the old fashioned suitcase which displayed the number of days left before the cruise. I’ve also been on 5 cruises (Iceland, Alaska, etc.) so I’m not a novice. The ultimate goal is to get rid of the daily paper navigator, which is an admirable goal. Here’s what needs work: still having to go in person to sign up for brunches, tastings, etc. Each time I’ve had to sign up in person, because the app shows no availability only to discover there was lots of slots still to be had. Palo was deserted and we had six people in our bourbon tasting. When the cruise is short, this time trying to book is burning my vacation time. Secondly, the ribbon that shows “Daily activities, character greetings, etc,” does not have a left swipe arrow to indicate that banner moves. I talked to others who didn’t realize this as well. The WiFi signup should coincide with the final setting up the app on board. There should be a prompt that indicates this as a next step. Don’t send me a long sheet of paper about the WiFi when the app could automatically do this and start the clock on the 50 mg of WiFi. Also, get the app to do little drop downs asking you to sign up for your placeholder on the app. Several new folks thought they had to go to the desk to do this. Keep working on this. I have faith in the design group! Put me in the testing group!.Version: 3.3.1
✓ Re app and ways to improveThe app was a little tricky to navigate especially hard to figure out when you don’t have access until on board for all of the navigator. Would have been easier to plan out events if I could have had an idea of what to expect and tried using the app at home first. Also on the daily activities there Should be away to not only see your favorites but also to show things you want to do as a must do. For ex maybe have an additional option to place a star on all the events you want to do and use the heart for the ones you must do. Bc I chose a lot of option for my favorites but it was hard to remember which ones were the ones that I didn’t want to miss. Also room service items should list more clearly what is available to get episode mentioned getting cheese platters and stuff it would be nice to know what all the options were and if any breakfast items were available And those items that cost additional should list the price. Lastly in case of an emergency there should be a way on phone that directs u to the muster area we went all over our ship on day 1 lost trying to find F. Very confusing if I needed to get there I would never be able to find my way. Just my thoughts..Version: 3.2
✓ Disney cruise AppGood App to use, would be good if there was more info about events and the likes of having to be in ques within a certain amount of time. Also serious lagging when you are on the cruise itself.Version: 5.17
✓ I love it but doesn’t work on iOS13I do thoroughly enjoy this app and everything it has, but it says that it is compatible with iOS13 when it is in fact not. It makes my app crash and does not offer and older version that does function on an older operating system. I cannot update my phone because like with most technology it will destroy the battery that was not made for the features of iOS14 and above. I would prefer if it could work on my current operating system and not have to make me sacrifice my phone to use it. Please do fix soon, I love this app. Update: I feel like the developers don’t really read these things. I was saying how I can’t get into my app at all because it keeps crashing, and they tell me to go into the app to report the issue in the future...IF I COULD DO THAT I WOULD. With the new update you can download an older version pre-iOS 14.1 BUTTTT it’s the a version that still does not work on iOS 13.5.1 and previous! Soooo what’s the point? The last app update to function properly was the 4.11.0, please bring that one back!.Version: 5.1.0
✓ Internet in cruiseInternet in the cruise Wonder was the worse I couldn’t see sometimes the app and my mom couldn’t even download the app through the entire trip.Version: 5.15.0
✓ FrustratingThis app was one of the most frustrating aspects of the Disney cruise. It crashes regularly meaning when I’d get a notification and try to launch the app, it would just close. The texting function is just ridiculous. For one, many sent texts are never received by the other person. My husband would show me texts he sent me, and I’d show him my app messages which wouldn’t event show they were there. Secondly, why do you have to know the other guest’s 6-digit number even if they’re in your travel party? Trying to book the Star Wars Hypeforce experience was unacceptable. The user would have to click into each “available” time, click Confirm, only to see that time slot was not available. The most frustrating was that the phone needed to have very specific settings to work: needs to be on DCL-GUEST Wi-Fi, but in airplane mode, with Local Network on for that app. It would make sense to give each stateroom a document walking through it and/or send the instructions along with the port arrival form..Version: 5.0.1
✓ I’m please add gluten free for dietary optionsSeems overkill to fill in the special requirement form when all other option (lactose free etc are just an option in the app). Also said form is not accessible via app… guessing it’s just a pdf.Version: 5.9.1
✓ Very helpful but could add so much moreThis app is a great way of finding your way around the ship and what’s going on each day of your cruise but it’s missing a lot too. The daily itinerary could perhaps advise when your Port Adventures are cancelled to save you making the effort to get to them. It could also provide detail of timings, meeting points, what’s included in those Port Adventures. Deck plans could include further detail such as where the laundrettes are situated, which lifts go through what deck. The app is also missing other interesting information such as the current Bridge Report, weather forecast, journey forecast etc. Nevertheless useful but sure Disney will add more features in the future..Version: 2.0
🙂 Disney Cruise Line Navigator Positive Reviews
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