- 37.4LEGITIMACY SCORE
- 40.9SAFETY SCORE
- 4+CONTENT RATING
- $7.99PRICE
My PG&E Toolkit App Complaints & User Negative Comments 2024
My PG&E Toolkit app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using My PG&E Toolkit? Can you share your negative thoughts about my pg&e toolkit?
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My PG&E Toolkit for Negative User Reviews
✓ Rates never up to dateThis app never seems to update their rates so the $$$ amounts are NEVER correct. It sometimes goes days without updating electric usage, and I have had it go weeks without updating. Not a great app if you accurately want to track your energy usage and associated costs..Version: 1.7
✓ Stopped workingBeen using this app for over a year and now it no longer updates with PG&E. Don't see any way to contact for support. Turned out to be a bust..Version: 1.6
✓ Only works for 1 year. $25 per year after that.Cool app for the first year, but then you have to shell out $25 per year after that to keep using it..Version: 1.5
✓ Great concept, needs polishingHaving this data is very informative for people trying to monitor and reduce energy usage. However, the graphics look dated, the data lags by 2 days, and more detailed plots/graphs are needed. Overall, too much text information, and not enough pictures. Could we get color coded usage graphs that highlight energy used in different rate tiers or time of use rates? Also, for people who installed solar or bought an EV, we would like some plots that compare current use vs. historical use..Version: 1.5
✓ WorthlessDoesn’t work.Version: 1.7
✓ Stopped workingData synced up only until Feb 2018.Version: 1.7
✓ Stopped working?Previous versions worked well. I reinstalled and my login is accepted, but the app never loads. Restart wants me to login again. Earlier versions were helpful because you could see if you would pay less on another rate plan, based on your previous usage..Version: 1.7
✓ Awesome app BUT.....This is an aw some app and there is nothing else like it. The big BUT is that is quit working and it appears my subscription expired but I am unable to tell because when I try to renew it just freezes. VERY UNFORTUNATE..Version: 1.5
✓ Doesn't work on iPhone 6I downloaded this app and have been unable to get it to work. When launched it asks you to log into your PG&E account. When I enter my account login information the app keeps telling me it's invalid, yet I can go directly to the PG&E website and use the exact same information to log into my account. I tried deleting the app and reinstalling but still doesn't work..Version: 1.5
✓ Not updatingMy usage hasn’t updated for the last 3 weeks. No contact information to let developers know. Useless..Version: 1.7
✓ Not workingSeems like an awesome idea but it dworks any seem to work. It took my PGE login info just fine but it still says "Initializing" under accounts after 24 hours. Totally stuck. Also, need to add EV-A and EV-B options..Version: 1.6
✓ Not working for meDid work a few months ago, but nothing now..Version: 1.6
✓ App stopped working October 24, 2021I have paid cloud storage through June 2022, but the app stopped gathering PG&E data on October 24. Not sure if this app is of any use now..Version: 1.7
✓ PG&E ToolkitDoesn’t work at all!! Who can I call to get my money back?.Version: 1.7
✓ Doesn't work again....Not sure how to contact the developer. This is the 3rd time in a year this program stopped working and with patience, it comes back. PG&E may be changing their logic which requires the developer to update the app, but their should be some communication back to the users that they are on it! Agree it's worth every penny for what the app does, but only when it works..Version: 1.6
✓ App stopped workingThe app just stopped updating I can't find anyone to contact paid for subscription until 2018 anyone have any suggestions..Version: 1.6
✓ Not working since May 2016Used to be a great app. Doesn't look like it's been updated and now it no longer pulls data from PG&E since May 2016...too bad since it was very useful before..Version: 1.5
✓ I can't log in to PG&EAfter providing my log in info, it hangs trying to get data. Nice idea, and I commend the developer for trying. My guess is that PG&E doesn't make it easy for 3rd party apps to login, and the last thing they want is for an app to provide actual usage and costing clarity for their customers..Version: 1.7
✓ 1 Year free, then a very expensive subscription.Work well for first year, make the subscription service reasonable. A dollar a year for thousands of users is better than 5 users for $1.99/month..Version: 1.7
✓ Great when it worksGreat app when it works but periodically stops updating for weeks or months. It’s been six weeks since it updated and no clue if they will fix this problem. It was a really useful program when it was working..Version: 1.7
✓ App doesn’t workI purchased this app and entered the information required from my PG&E account. All I get is the words “initializing please wait”. Its been a week and I’m still waiting. Waste of money..Version: 1.7
✓ Not working for me eitherSame as previous reviewer. Took my login and 2 days later still says initializing with no data. No way I can find to contact support to find out how to fix..Version: 1.6
✓ Nothing happensI bought the app and storage. I followed all the instructions. The app has clearly accessed my PG&E acct because my address and billing dates are there. But when I press analyze to run a report, nothing happens. SO disappointed. I feel cheated..Version: 1.6
✓ Does not work0 stars, does not work, gets stuck at "initializing, please wait." Latest iOS on iPhone 6 There is a google docs spreadsheet that should be able to do the same analysis.Version: 1.6
✓ Not working eitherStuck on initializing. I want a refund.Version: 1.6
✓ Not working nowWorked great for a few months, now just locks up and provides no support....Version: 1.7
✓ DisappointedI paid $4.99 this evening for this app. When I tried to launch in on my iPhone 6 plus, I was informed that the PG&E website is down till 3:30 am Sunday. So far I'm not impressed by this app. I'll check it in the morning. I hope it's not going to be a POS app..Version: 1.5
✓ Not working for a weekWorked well for less than a month. Hasn't worked for a month. Customer service not responding either..Version: 1.6
✓ Nice App, removed features without notificationVery useful app to determine best rate tier and understand net energy monitoring vs use. However, I was very unhappy when they removed View My Bill and View Payments functionality. Wrote to support and received a poor answer - they just quit supporting the features and did not notify paying customers..Version: 1.5
✓ PissedoffDownloaded the $4.00 version, installed on iPhone 4s and I have yet to see it run. Crashes every time I click on it. Really....what's up with that?.Version: 1.3
🙂 My PG&E Toolkit Positive Reviews
My PG&E Toolkit works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My PG&E Toolkit.
⛔ My PG&E Toolkit Problems
