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Zillow Rental Manager App Complaints & User Negative Comments 2024
Zillow Rental Manager app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zillow Rental Manager? Can you share your negative thoughts about zillow rental manager?
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Zillow Rental Manager for Negative User Reviews
✓ Mobile app doesn’t workYour mobile app version needs serious updating. I have reached out about this issue multiple times now with no response. When clicking on my listing for a property it asks me to edit it and confirm all of its details. Every single time, no matter which property listings it has been, I get to the pet policy section and select my option and it pops up a red alert message that it couldn’t save my progress. I can’t even exit the screen and have to close the app to get back to my home page. This has been going on for at least 4 weeks..Version: 8.0.13
✓ Not designed for LandlordsWhen one of my properties came up for renewal this year, I found out Turbotenant no longer can provide listings through Zillow. Although I love Turbotenant, with Zillow being a favorite of so many users, I created my ad and set up an account with Zillow Rental Manager. I experienced several issues and waited days (instead of hours) for the help desks response. I received over 50 leads and numerous applications through their app (which was great and the reason for the 2 stars) but spent hours (instead of minutes) to manage them. As far as sending out denial letters (as required by the Fair Credit Act) you are on your own. What a mess, I will never let another applicant submit an application through Zillow! Let’s hope they are listening and make improvements..Version: 7.7.7
✓ Good start, but BIG holeThis app works very well until you introduce email into the line of communication between potential tenants and landlords. The messaging feature does not pick up replies through email and display them in the app making a very confusing and clumsy, disjointed experience where you cannot tell when someone responds via email unless you manually check. So it might appear that your messages are not read when they are, it’s just that you have to leave the app and check email. And once you start communicating through email, the app is rendered useless and the process becomes the old inefficient way of communicating that the app appears to want to solve.Version: 7.9.6
✓ Not well builtDoes not sync well desktop. Does not always mark messages as read. Does not allow me to mass delete messages or notifications. Throws "read" messages back to to the top again. Does not allow for making a list. No search function to find someone that I interacted with already. Only allows me to perform certain actions on the desktop only. 3 messages sent to customer service and all replies were not helpful. 18 years a landlord and 2 years using this app now. Please scrap this one and start over. By the way, what's the purpose of a messages and a notifications button. Very unsatisfied. But Zillow does bring tenants for the $10/week which used to be free. I'd pay $15/week if this frustrating app and website worked smoother. Matt.Version: 7.8.17
✓ Protect Your Money. $2,800 MISSING!Update: This issue happened in July, it’s now October and I haven’t received a cent. Zillow sent me an email saying that the money was not taken out, even though they received a screenshot of the transaction from my tenant’s account. They claim she had insufficient funds. I went to court with my tenant yesterday and she had statements from her bank showing that the rent was taken out. I believed Zillow at one point, but the fact that this has happened to other people makes me not trust them. If you’re interested in reading about a similar experience, look up, “Warning on using Zillow for rent payment” on Reddit…………………………………………………Original: I had to come out of pocket for the bills on my rental property this month. Zillow says that my tenant’s rent wasn’t taken out because of insufficient funds. My tenant’s bank statement shows that the full rent was deducted. My money is floating out there in the world somewhere and Zillow has been 90% useless in rectifying this issue..Version: 8.1.4
✓ Could be all in one solutionHas so much potential and I could use it as all in one solution in my landholding business but the app has been so buggy ever since it came out and even after the update has more issues than the previous version that I am unable to use it. The most notable issues that I’m dealing with now are the fact that I can create a listing but cannot activate it - keep clicking activate button but no response. Keep trying for days. One listing eventually got activated by itself. The other one sits as off-market. Support is useless with their no-solution responses days later. Another annoying thing is that the new messages do not get marked unread when they arrive so I have to go to each message to see if I responded to the inquiry..Version: 6.2.6
✓ Horrible experience and support despite premium membershipAs a landlord, my experience with Zillow has been nothing short of frustrating. Let me break it down: Listing Data Issues: The data I input doesn’t consistently appear in my listings. Accuracy matters, especially when attracting potential tenants. Zillow, please get your act together! Applicant Filtering: Where’s the feature to filter applicants based on provided information? It’s like searching for a needle in a haystack. Not cool. Support Quality: Zillow’s support team needs an upgrade. Their responses sound like they were written by a script-happy child. Unhelpful and infuriating. Premium Membership Lie: I upgraded to premium, expecting great support given it is mentioned in their premium list of features. Lies, Zillow, lies! Listing Removal Mystery: My listing was taken down without any justification. No one bothered to answer my questions or guide me on how to resolve it—even though I’m a premium member. Seriously, Zillow? In summary: Zillow, you’ve lost a landlord. I’m moving on to greener pastures (and better platforms). 🏠🚫.Version: 8.3.5
✓ Works in the most basic senseI am able to communicate back and forth with renters, however, the app hardly ever works. Initially, I couldn’t even activate my listing. Once it “activated” on it’s own, things seemed okay. Then I was struggling to get certain buttons to work, I could not send feedback because the app keeps saying it’s “having difficulty” and now I cannot view applications on the app due to an error that says the app is being developed... this is ridiculous. Dear Zillow, troubleshoot and fix your apps before making them live to customers who will not be able to properly use them..Version: 7.1.1
✓ Tours & Applicant TrackingGive home owners a way to add a link to their own scheduling tool. 90% of my time on Zillow is spent just messaging applicants a link to Calendly so they can schedule a tour. Let me put the link right on the listing so when they click Book a Tour it goes to my Calendly. I have a ton of Applicants which is great, but no way to reject them or archive them after I review. I must have reviews the same applications 10 times now because I can’t archive the ones I’m not interested. I can only archive the message conversation, not the application itself. Feature Request #1: ability to reject or archive applications. Feature Request #2: ability to search messages. This includes: name, email, phone, and message content. Feature request #3: allow users to add a post-dated tour to the notes. I can’t add a note showing that an applicant did a tour last week. Feature request #4: the ‘Tour Scheduled’ filter only shows upcoming tours. Show previous tours as well. I want to follow up with people who have had a tour….Version: 7.9.13
✓ Key rental management tools missingZillow (the website, not this app) has a great tool in taking rental applications online, & you can send an invite to others for them to apply. When you receive a completed application, you get an email, and you can review it on the website- but not this app. Why not? A step beyond that would be a display that compared key aspects of each applicant (occupation, # of months employed, income, credit score, debt to income ratio, # of pets, etc), instead of having to open each application individually and having to make your own spreadsheet for comparison..Version: 5.2.10
✓ Love retail managerI love the fact that I can list my homes for rent. It is easy to setup and work with. I do have a few issues I have faced.. 1. Unable to single sign with Facebook. I tried access Facebook on the app and browser and when I pull up the retail manager so I can use the application section it doesn’t single sign on with Facebook nor does it gives me another option. 2. Loading pictures takes too long to load. I am currently facing that I can’t view the pictures section. It acts like its opening and then it closes the app. Very frustrating. 3. It would be ideal to get the URL that we can share with different apps and so forth with a simple click. 4. Ideally after someone has viewed the home, it would be nice to have an option that we could send to obtain feedback regarding the home. 5. The new sort on property is perfect 6. It would be ideal that we could export all the details that were provided for the potential clients on the homes. I have found myself copying and pasting into excel spreadsheet so that I can contact clients to come view the home. 7. The push notifications are the bomb! Love that feature..Version: 6.1.7
✓ Overall Good Enough, Could use some improvementsOverall the Rental Manager by Zillow is decently good for managing rental leads and receiving rental applications directly. The rental application options could be more user friendly and need to be updated for organizational purposes. Currently, it still keeps ALL rental applications for a property ever received, which is completely unnecessary and is an organizational nightmare. Zillow rental manager should provide a way to delete or archive any applications older than 8 months. There are UNDELETABLE rental applications from 2018 still cluttering up the space on the rental manager listing page for a few of our management properties..Version: 7.8.27
✓ Function but has its issuesFunctionality is such that I still use this particular tool, but there are issues that you’ll come across during use that hinder the user experience. For example, often times the inbox will not properly consolidate conversations with the same user so it can lead to a jumbled inbox, as well as not getting any feedback from the App when you invite users to apply to the unit. The second item leads to some awkward moments where you’re not sure it’s processed your request and you hit the button again, just to find that you’ve now invited the person to apply multiple times..Version: 7.9.2
✓ Terrible bugsI’ve been sending feedback thru the app for weeks and they don’t fix the problem. It reloads the old messages I’ve deleted, every time I log in. Even for properties not listed anymore. It’s maddening. To constantly have to scroll thru old messages to make sure I don’t miss new ones. Done it will mark as read, others it won’t change. I have sent them countless messages about this over weeks and weeks. I’ve deleted the app and downloaded it again. Nothing. I hate it. I only gave it 2 stars instead of 1 because it is nice to message everyone on the phone. But that’s it..Version: 7.1.1
✓ Great! IF YOU LOVE BUGGY APPS.I have used rental manager for about a year now. A year too long. Every time I upload pictures, they either 1) don’t actually upload, 2) duplicate and have multiple of the same pictures or 3) completely screw up the order of the pictures previously uploaded. When you’re trying to reach out to leads, good luck swapping between different properties to contact the potential applicants who inquired about a specific property, your app will probably just crash or make every message disappear! For such a huge giant like Zillow, you’d hope there would be better quality control than this. And these are not new issues. These have been consistent since I started using this system. Unfortunately, it’s the one my boss chooses to use since he doesn’t actually have to use it himself. Please…. PLEASE fix this app. No updates have ever addressed these issues..Version: 7.7.8
✓ Poor customer serviceGood luck getting someone if there is a problem. For some reason they didn’t recognize my device and locked me out. I got a screen that said to click this link to reset. Click it and it takes you back to the screen saying locked out. Then you get a screen with an email link. Click it: nothing. Called general number and after being on hold and transferred for nearly an hour, I got a snotty person telling me there is nothing they can do and they’ll get to when they get to it. Very poor business practice. There are better alternatives.Version: 8.0.0
✓ Can’t delete a property I sold!!I’m a property owner/manger and this Zillow manager won’t allow me to do even the simplest of things!! I used This app for one of my property’s that I just sold. It’s still listed under my property’s and I can’t remove it! This should be VERY simple to do! I call tech support and even they cold not delete it!! Next, I put a property for rent using this app. I received almost no inquires at all. Ended up leasing to a guy who saw it on Craigslist two weeks ago. Well last night out of no where I received 17 inquiry’s from this app on my phone. To make matters worse... I have NO WAY to view those on this app... I had to use my PC to see them and respond to them! Then... once I responded to them... I had no way to delete them!! Zillow Rental Manager... PLEASE get your act together!!!!!.Version: 5.1.10
✓ Application feeThe app is not bad overall but it is missing a very important feature. It doesn’t give me as a landlord the option to charge an application fee. Charging an application fee solves the biggest problem that you have when using Zillow Rental Manager for your properties: 1. Reduce “spam” applications. Every time I list a property I get too many applications that when I ping the people back to discuss their application (less than 24 hours later), they don’t even respond to you anymore because they probably applied to 100 places since they only pay a flat rate ($29 and is good for 30 days). If they have to pay even a small application fee(like $20-$30) then they will not apply in 100 places. If I see this feature being added, I will update my review.Version: 7.8.27
✓ LandlordFor some reason your application tells us the name of the tenant Perspective, of course but when we try to find out how to contact them or get their phone number, or have them contact us, there’s no way to do it. I don’t know if you have too much security or what but I used your app last year and it was great and now it is terrible.I cannot contact the people that apply to your site directly. I have called I have text you. I’ve emailed you, never got a reply back nothing. Not the right way to run your business. Been a professional real estate agent for many years. When someone is interested, we get back as soon as possible. The red tape in your app makes this impossible. George.Version: 8.3.5
✓ Zillow lost all their videos!!Zillow is the best marketplace to advertise in my area but their app is very glitchy and struggles to upload pics and videos. On top of that they won’t let you upload your own vid file, they make you take it within the app. So I bought some expensive lenses for my phone and worked for a couple years to switch all of my marketing video walkthroughs into the Zillow app. Then last week I got an email from Zillow apologizing that they had lost ALL of the videos on their end. For me this is a huge loss because I can only take the best videos while my properties are vacant so now I have to go through a whole round of Re-leasing without videos which puts me at a disadvantage to any listings that do have videos! Zillow went through all this trouble to get market share but their product is horrible. I can’t wait for the next company to take over so that I can delete Zillow forever, but until then I need to use it to be competitive....Version: 5.1.2
✓ Frustrating - a glorified chat appThis app had so much potential - but it’s riddled with bugs. For example - 9 times out of 10 you can’t view a credit report for an applicant, the app just fails to load it. Same thing with the background check. Messages stay unread even after reading them - the list goes on. What’s even worse is that clearly there was little to zero thought put into the user experience - the most important thing to me as a landlord is to find out as much as I can about the applicant - some of this data is included in the emails (note: NOT the app!) when a applicant first messages you - such as their bio and credit score - try to find this info within the app - it’s impossible! The app had so much potential - but I’m considering just taking my properties off of Zillow all together so I don’t have to deal with this app. Frustrating..Version: 7.8.22
✓ Please fix your glitches!Zillow, you’re embarrassing me as a landlord. The only thing that HASN’T glitched so far is the payment platform. But I’m looking for another service to handle applications and lease signing. I can use DocuSign for the signing as I’ve tried to get my 3 new tenants to sign twice now and it glitches with the last signer every single time. The application also glitched with one of my three tenants and after several days Zillow customer care wrote back to me and said they fixed it. But even the fix was messy. So we just moved on. And now the lease issue. I give up. I may use this for listing and payments but so far it’s garbage for everything else..Version: 6.2.7
✓ Zillow Rental Manager is a tool with issuesIn concept, I love the app is it such a great resource for our family’s rental properties. However, we have really had a lot of issues with the app. There are spacing issues when you write up your property description Where it will not allow the simple ability to just put spaces in between bullet points or paragraphs. We’re also having a lot of sync issues with the photographs. We’ll add different photographs or reorder them in a listing and they just won’t sync up properly even though they’re the right size. Both of these issues are not an issue in Hotpads or Trulia and look perfectly fine there but, not in the Zillow Rental app, the regular Zillow app or the Zillow Rental Manager app. If reported some of these issues to Zillow support and they say that there’s nothing that can be done. That really isn’t an acceptable solution..Version: 5.0.1
✓ No Customer ServiceI was using the app to rent out my condo. The app was great through the tenant search and application process. I entered my bank account information to receive rent payments and a security deposit. However, as I tried to execute a lease, I received a message saying my account was disabled and to email customer support. I sent several emails, and tried to call their support line but only got voicemail. I never heard back from anyone, and have no clue why my account would be disabled. I am thankful that I learned of their nonexistent customer service before exchanging money on their platform. Do yourself a favor, and don’t use this app!!.Version: 8.0.13
✓ Initial Review - uploading the listing.The set up is easy but when it came to listing or uploading the photos I was not able to rearrange them in the order that I wanted to. Also it would be nice to be able to email within the platform to a potential tenant. wished there was on onboard application forms that can be tailored then sent to a potential tenant. also if I could upload the template for the lease so they can see in abvanced the terms and conditions. would be good if the background check connected with all three credit agencies..Version: 5.4.6
✓ Absolutely terrible customer serviceZillow has been an absolute nightmare to deal with. I tried to set up my rental property to pay through Zillow and I never received the payments. They stayed pending for over a month and after lots of one way emails to support they finally responded and said they tried to reach me but never got a response so the payments were declined. Also instead of just being able to refund the payments they make you have the tenant dispute it through their bank. There is no phone customer service everything is over email making it take extremely long to get responses and if they don’t resolve it will take even longer to go back and forward. If you look at other reviews online you’ll see I’m not the only one to have these problems..Version: 8.3.0
🙂 Zillow Rental Manager Positive Reviews
Zillow Rental Manager works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Zillow Rental Manager.
⛔ Zillow Rental Manager Problems
