Honeywell Portable AirPurifier Negative Reviews

Honeywell Portable AirPurifier App Complaints & User Negative Comments 2024

Honeywell Portable AirPurifier app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Honeywell Portable AirPurifier? Can you share your negative thoughts about honeywell portable airpurifier?

Honeywell Portable AirPurifier for Negative User Reviews

✓ Needs an update ASAPAdded a new filter and it didn’t really change on the app... 😡 Otherwise app works good.MisaaaakakakVersion: 1.0.3

✓ Does not workJust purchased the HBA250B and the app won't connect to the purifier. It also crashes repeatedly. Please fix this for iOS9!.MjM31Version: 1.0.0

✓ OSX AppPlease would you publish a simple OSX app to do the same? I have no iPhone and would like for my desktop to be able to control the purifier for example setting it to the appropriate level depending on local conditions even while I am not at home. Also I have 2 of these purifiers so please let it support multiple purifiers..ChinaBlue007Version: 1.0.1

✓ App needs workSchedule feature has numerous bugs. Schedule automatically turns off. Can’t have numerous schedules. Please address....Ron KochVersion: 1.0.3

✓ Doesn't work with iOS 9After upgrading to iOS 9, the app will crash when Bluetooth is enabled. Please fix..Ditch pickleVersion: 1.0.0

✓ Great idea BUT it isn't goodI was really excited when I found out I can program a schedule from the app and turn on the air purifier as I please. However, the range from the app to the device is rather short considering that it's linked via Bluetooth. And every time I open the app a pop-up appears saying "the schedule has been changed". This is quite frustrating as the schedule does not run at the times on the days which it is set. Nor are you able to run more than one schedule (which again defeats the purpose if you do require to run the device more than once a day) if you are able to run it at all. I love the idea of the app, but it is pointless. You might as well walk to the machine and turn it on and off as desired versus relying on this app to purify the air in your home..VbmaryVersion: 1.0.1

✓ Crashes oftenGreat idea and concept. When it works it's great but often when you try to open it the app crashes and is useless..Fireupchips15Version: 1.0.0

✓ Sorry if I missed this.Can you have two people download the app and run the air purifier?.HjieksasriacaVersion: 1.0.3

✓ Please fix appOnly connects to the unit half the time. App needs a major update..JazzNJonVersion: 1.0.3

✓ Doesn't work on iOS 9This app worked fine with previous version of iOS. Now it loads and immediately crashes..KmalaveVersion: 1.0.0

✓ Why not homekit?The app is ok. It controls settings, tells how much filter life left. Scheduling basically doesn’t work reliably. Doesn’t handle multiple purifiers well. Don’t need the shopping tools. Would be so much better if these products integrated into HomeKit. VOCOinc purifier has HomeKit..3703702Version: 1.0.3

✓ App not workingHello, Obviously by the reviews and customer ratings, the developer needs to look into restructuring the app. None of the links with the app are accurate. Every time I click on the link within the app, it says it can’t display the page. My filter needed to be changed and the app showed it was still green. Consumers paid a lot of money for this machine. We expect our money worth..Ney2015Version: 1.0.3

✓ About as useful as a screen door on a submarineSomewhat useful, very pretty app. The company that developed this for Kaz, did their job, and fairly well at that. Sadly, ever since iOS 9, it doesn't work AT ALL. Just flashes briefly on the screen, then closes. This is the sign of a company that outsourced their software, and then sat back, waiting for the revenue to flow in. I bet they haven't even realized the software they paid an outside company for, and therefore cannot possibly hope to support, no longer works. Yeah, that. Do NOT buy this air cleaner based on the software, as it does not function, and was clearly an after thought that is not being properly maintained..SeanPLogueVersion: 1.0.0

✓ Bluetooth not connectingI am trying to connect to air purifier through Bluetooth and it is not connecting.VinodMunnuVersion: 1.0.3

✓ App needs an upgradeI replaced my HEPA filter & prefilter but the App shows red (replace) on my prefilter setting & won’t reset on the app even though there is no replace light showing on the unit. I tried over & over to reset and followed every instruction possible so I know its the App. It also frequently loses the bluetooth connection on one or both of my units. Most of the additional information the app provides (in the More section) like the necessary manual, quickstart guide or registering your product for the warranty leads to a “page not found” notice. Really? Is your company even operating still?.Yogi7777Version: 1.0.3

✓ Best Buy scamBought 3 of these from Best Buy and the filter pack they had next to it. Why in the world would there be a kit with an inferior filter set? Scammed by both Honeywell and Worst Buy. It’s not the filter set actually included with the unit. Once you finally need the recharge kit and realize they screwed you out of buying the correct thing, it’s too late to return or exchange so go spend more money. And you have to cut the prefilters which is stupid and part of the ripoff. So sick of dishonest companies. And where are the app updates? Once a year? Can’t get connected anymore. What a joke..CoachstVersion: 1.0.3

✓ New FiltersI replaced the Hepa filters and the app shows I still need to replace. I tried replacing again, downloaded the app again and nothing works. The indicator on the machine shows it is ok, but this makes the app useless!.Fri1359Version: 1.0.3

✓ Great features...if they workedI love the convenience and features of the app. However, like much more dated posts, the schedule doesn’t work for anything that crosses a date boundary - firmware issue? But no way to update it. Also Allergen Auto-Set doesn’t seem to be linked to Allergy Alert preferences..HolidayShopperVersion: 1.0.3

✓ Horrible appAs someone else said. You cannot schedule to go thru the night. If you schedule from 7pm - 1159pm it works. If you schedule 7pm -5am it doesn’t work. Won’t schedule past midnight. The app needs a lot of work!&.JoelvkVersion: 1.0.2

✓ Doesn’t turn onThe schedule doesn’t work if you put your phone on airplane mode..DamozeljaneVersion: 1.0.3

✓ App has dead linksWhen you push a button to get to the user manual the app shows a 404 “can’t find the webpage” error. Other links in the app don’t work either..YorbaLindaVersion: 1.0.3

✓ No access to manuals, filter purchases, or other honeywell informationDaily functions remain ok, but trying to navigate to honeywell air purifier information such as manuals, quick setup and filter purchases just takes you to a useless Vicks product website. Needs a serious update..ItsbadenoughVersion: 1.0.3

✓ So far it's a failureApp doesn't even open, just crashes and asks to use my location, so far it's a complete failure, big disappointment.I-geekVersion: 1.0.0

✓ Does not work with iOS 9Crashes every time with new update. Who do we call?.DuquerVersion: 1.0.0

✓ Bluetooth IssuesBluetooth used to connect and remain connected no matter where I was in my home, but since the most recent update, the connection drops all the time. It’s a pain. Bluetooth is on, on the app, and there are still issues. Wouldn’t recommend until they return the app to normal..N'dourVersion: 1.0.4

✓ Proximity sensorThe app decides to turn off this feature I keep coming home with my unit still on and have to enable it every time I come back.562_1320Version: 1.0.3

✓ CrashesI have had my purifier for just over a month and now the machine shuts off in the middle of the night and the app won't even open. Anyone else having issues with the app crashing?.Zouf16Version: 1.0.0

✓ Scheduling bug/flawWorks fine for me with one major exception. You can't schedule the unit for overnight operation. You can have it turn on, say, at 7am and off at 7pm. But you cannot have it turn on at 7pm and off at 7am. Clearly some amateurs involved in the app programming; I guess that was too difficult for them. Glad I got this unit for a good discount on Prime Day. Update - looks like they fixed the scheduling piece. Will see how it works in practice. But now I'm getting daily alerts even though I only have "high" level alerts set..Gordie74Version: 1.0.2

✓ Air purifierThe app does not work. Air purifier seems to be working great but will not connect to the app. The app crashes 90% of the time I try to open it. Disappointing :/.Asu22Version: 1.0.0

✓ Doesn't work!Every time I try to open the app it flashes and then crashes. I paid to have a Bluetooth capable machine, please fix this app!!!.Sjw1111Version: 1.0.0

✓ For Bluetooth Doesn’t allowed to Use two mobile dBluetooth Doesn’t allowed to Use two mobile devices,.Lilo2016Version: 1.0.3

✓ App is useless - save your $$ go manual not BluetoothThe app does not work, at all, on my iPhone. It’s 4 years old, so not a huge surprise. Bluetooth is on, but the app can’t find it, and literally every attempt at navigation yields the annoying “whoops, our bad” error. Not cute. Love Honeywell/Kaz products, but this is a bummer..Dorelda DoremusVersion: 1.0.3

✓ A useful app with a HUGE flawWhy can't I enable multiple schedules at the same time? I want this thing to run on low at night and a higher speed during the day. I can't do that. Also, the proximity feature would be useful if you let me select whether to turn the unit on or off when out of Bluetooth range. I would also like to be able to make it run at a higher speed when I am out of range. Again, I can't do any of that. Also, when I override the schedule, as in selecting a higher speed, it disables the schedule selected. That's dumb. Please go back to the drawing board with this app..KevinzxdsVersion: 1.0.1

✓ UpdateNeeds update! Apple should pull it.AllankluVersion: 1.0.1

✓ HP250App will constantly lose connection over time using either iPhone or iPad. Very frustrating!.WizmasVersion: 1.0.2

✓ Does not work...This air purifier controlled by my smartphone seemed like a great idea. We have numerous other devices in the house controlled by apps and love how they work. This is not one of them. The smaller issue is that this is a Bluetooth device, and not WiFi. So no controlling the device from work - proximity only. The bigger issue is that after 5 days of working well the app has stopped functioning. Every time I try to open the app it flashes for a second then disappears. So I paid for a Bluetooth unit and now have a manual unit. Fix the App Guys!!!.Bill.A.BongVersion: 1.0.0

✓ I wish it had an updateWould there be any possiblity to have the app be programmed twice a day rather than just once? I might want the purifier to run on high during the day, but at night at a quieter speed. Right now it is just one setting for the day. Since the app is controlled by the smartphone it could be worked that way. It would be a great help..JosephToubesVersion: 1.0.1

✓ App Crashes after iOS 9 upgradeI have used this app for about 4 months with no problem. Now the App Crashes after the iOS 9 upgrade. After repeated tries to open the app it sometimes comes on, but does not connect to the air purifier. PLEASE UPDATE YOUR APP!!!.Mglp2132Version: 1.0.0

✓ App needs updatingFix the dead links please.... should make ordering filters a breeze, but not if the links don’t work!! Also, says not connected... could be out of range but my other BT products wouldn’t be at this distance.MishamotoVersion: 1.0.3

✓ Schedule doesn’t workI’ve set up both week day and weekend schedules, but it does not work at all. It won’t turn on or off based on the schedule set, even after many attempts to setup..CatfudproviderVersion: 1.0.2

✓ A complete waste of space on your mobile deviceFirst off, every single search on Google, and on the Honeywell site for instructions on pairing was a wild goose chase. You pull up the owners manual for the HPA8350B, and you’ll get plenty of information on the operation of the purifier EXCEPT how to operate the Bluetooth function. And why should I complain about that? Because the two air filters I have constantly unpair with the app forcing me to constantly repeat the pairing process. Also, you better be within 30 feet or less of a purifier or you have no connection with it. You might as well resign yourself to manually controlling the purifier or suffer the frustration of your wasted time trying to get the app to perform reliably. Honeywell? Fire your apps development department and save yourself some salary costs..Lousy stupid appVersion: 1.0.5

✓ Apps worth downloading and using butAll the links don’t work. Cant reset air filter once I’ve replaced it. I’ll change my rating once these are fixed. Should be a simple fix too..HeyitsomidVersion: 1.0.3

✓ OK for basic informationNone of the functions, such as links to where you can buy filters, work. I am in Canada. None of the “More” options work. Seriously needs updates. No help from Honeywell itself. Back to finding the filters the old- fashioned way (Best Buy Canada).Suann778899Version: 1.0.3

✓ Miss ordiwayDoes this app work for homes or Ionic pro or Eden pure brand? Those are the brands that I have.Ordiwaya fullVersion: 1.0.0

✓ App trashThis app is the worst.. Bluetooth doesn’t work.Queens Native 25Version: 1.0.3

✓ Timer fails at midnight. Major BUGThe timer is fine if you set it for 7am - 7pm. It fails however, if you set it for 7pm - 7am or any other setting that goes past midnight. Very annoying. This should be a really easy thing to fix..MazinVersion: 1.0.1

✓ LangageUne application en français serait appréciée 👀👍.Dant944Version: 1.0.2

Honeywell Portable AirPurifier works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Honeywell Portable AirPurifier.