EF Go Ahead Tours Negative Reviews

EF Go Ahead Tours App Complaints & User Negative Comments 2024

EF Go Ahead Tours app received 13 complaints, negative comments and reviews by users. Have you ever had a bad experience using EF Go Ahead Tours? Can you share your negative thoughts about ef go ahead tours?

EF Go Ahead Tours for Negative User Reviews

✓ Tour Director opinionsI don’t appreciate listening to the political opinions of Tom Fin, nor do I appreciate the pejorative references to women. When he references the Prince and Princess of Wales and refers to his opinion of how Kate Middleton “catches” William by wearing a see-through blouse, is insulting to all women, suggesting, that the only way to any man is through seemingly sexual advances of women. He also referenced in derogatory terms Meghan Markel’s very real concerns of threats to her physical person and her children’s safety, as does Prince Harry. I’m an American and understand the real threat of racial violence to people of colour, not only in the US, but throughout the world. Britain has a marked history of violence towards people of colour. He needs to quell his personal opinions..Catelpeacock1951Version: 5.2.0

✓ Don’t trust them to book your FlightWhen i booked the trip I made a request to fly as direct as possible and offered to drive to larger Cities to catch our flight. They put us on a horrible flight schedule with Delta that had us checkerboard the East Coast before even leaving for Greece. When I called to request a much quicker flight schedule that I did all the research to find and was available at a reasonable price they said it would take 3 weeks to get back to me. Then I received an email on the weekend telling me I had only 24 hours to respond after fares had increased simply because at this point We were only 2 weeks from departure. Now I have been instructed to wait 5-7 days for this “internal flight team” to make the change but when I opened the App I was already being billed. We haven’t even packed yet and are already sorry that we booked with this travel company, and certainly do not let them handle your flights..Flight RunaroundVersion: 5.3.3

✓ IcelandA friend and I just returned from your Iceland tour. A beautiful country with lovely people. We went two days early. Perfect. Go Ahead uses nice hotels in good locations. Our guide was knowledgeable and flexible. Were it not for her we would not have seen the lights. The food was always well done. On the con side. The first day is awful. Go ahead needs to change that, as many have suggested. Their flights are usually the least expensive they can find , with no frills airlines, so I suggest booking your own. There were 35 people on this tour. Way too many. A good value but I would prefer more from my tour company. I would not recommend this company/tour to my friends. It just is just too basic..Mikie3245Version: 4.3.4

✓ My experience with EFGoaheadtours has been very disappointing, to be kind.Terrible business practices all around. Difficult to get refunds on trips canceled by EFGOAHEADTOURS, and flights not booked in a timely fashion so impossible connecting flights only option. Charged me for asking them to book earlier. Increased price on trip booked last year which had to be bumped out to this year. I will never recommend this company based on my experience so far. I travel a lot & have never encountered this kind of attitude or incompetence in basic planning & and taking responsibility for decisions made by them..Taxi dancerVersion: 5.0.4

✓ Failure in designContact info in this app insists on a US state and zip code. Not friendly to others..Rick7077Version: 5.2.5

✓ Travel experience .Our name as Raj Reddy duplicated for both passenger names . THIS HAS BEEN POINTED BY CHAT AND PERSONAL PHONE CALLS. This was not corrected . When we arrived at Airport AMERICAN AIRLINES will not give Boarding pass on 2nd passenger NIRMALA REDDY . We called emergency # and not corrected on time to catch the Flt on time . Therefore I have to buy NEW TICKET to arrive Denver on time and meet Tour Director as per schedule .. I am yet to hear from you guys nor reimbursed for the Ticket I paid for . After talking to Tour Director return ticket was corrected and we reached home 1. Air line Ticket issued RAJ REDDY name twice on the same name instead 1. Raj Reddy 2. NIRMALA REDDY 2. No response from customer service . 3.We went through lot of trouble to get a a 2nd Ticket in the last minute. 4. Our UPGRADED TICKET CANCELED 5 . They accommodated us at last minute in very different seats .( This happened based on my being AMERICAN ADVANTAGE MEMBER ) 6. The planned pleasant trip turned out to be night mare till we reached Denver. Tour Director ( Brandon Smith ) understood and extremely helpful to correct the issue and made rest of the trip pleasant. We travelled all over the world with different Travel agents . This is the worst experience and will not book another trip from your Travel services. I expect to be reimbursed for the Ticket I bought. Thank you Raj Reddy. kuraparti @ gmail. Com..EF TOURVersion: 4.1.2

✓ Poor client serviceTravel disappointments and terrible client service! While at the airport for the extension to Sicily, 4 passengers were advised to go to the airline ticket counter as our tickets were VOID. We were at the airport at least 2 hours in advance and ended up missing our flight. The tour director tried to assist us with EF travel tours but he was told they would call back and did it receive a call back before he had to get on the flight with the other 11 passengers. The 4 of us struggled with getting on a flight to get to Catania and the EF travel tours reps said that I had to deal with the airy, it was their fault. The airline pointed the finger at the travel agent, EF tours. The only way to get something done was to do it all. The 4 passengers split up, 2 tried yo take a flight to Milan then to Catania but that did not turn out. Then 2 got on a flight to Roma and had to stay on standby to get to Catania. 2 passengers went back to the hotel for the night and tried to get to Catania the next day. It is now 6:08pm, the 2 travellers/passengers that started their day at 3am are still sitting in the Roma airport still waiting for a standby call and no one from EF tours has reached out to follow up. During the morning and day ordeals there was zero attempt to help with the airline, only to ask for an update on what I found out. To say that I am incredibly disappointed and disgusted in the service is an understatement. I will NEVER travel with this your company again..A Crazy CanuckVersion: 5.2.8

✓ Still HOLDING 50 Minutes on PhoneThey were very quick to book my trip and get my business but when I went to check my first payment they are charging a bank card I don’t even own. Not even my card. I am literally still on hold after nearly an HOUR as I write this review. Very disturbing that not only would they make such a critical FINANCIAL ERROR but that they obviously do not care about their clients enough to offer adequate customer support with the millions they make on selling trips. Not impressed right now..Little rose of TexasVersion: 5.0.8

✓ DissatisfiedI have scheduled my second tour but this experience has been nothing like my first tour. We told the folks at Go ahead that we wanted direct flights and when we finally got to see the flights we were charged $530 extra when we told them it was an error giving us non direct flights so we were charged extra for Mia managed service. I talked both of my friends into using this tour group and now regret doing so as both are not happy!.Second time not happyVersion: 5.3.1

✓ Go Ahead Tours. - European Christmas Market TourSounds like a great experience, which for some people I am sure was good ! Although, not all hotels are acceptable, not to what we were expecting. Berlin hotel, no place to gather together with other guests, very small lobby. Food, scrambled eggs sickening and bacon full of grease and small wieners served everyday. Several dinners were included with trip, only one was acceptable. The first dinner served included a rock hard piece of chicken, at first one questioned what is was and a dried out potato mixture ! Atto is an excellent, outstanding and professional tour guide, taking on the job of caring of 30 tourists for a period of 30 days. He is worth every penny being paid to him. Always easy to talk to for any problem acting quickly to solve the situation. Would we go on another Go Ahead Tour again, not sure !.ChuckNoodlesVersion: 5.1.8

✓ Low budget with no styleIf you want to experience a high price low quality travel… then look no further… EfGoTours will ensure that you get the least bang for your bucks. The 1 star is only because the 0 star option is not available. I did not enjoy the tour at all… big hype, no delivery!.Safe n' sound...Version: 5.0.15

✓ UnusableI attempted to fill in my TSA and contact information through the app and was consistently kicked out of the page and had to attempt to reenter my info. I only saw proper drop down menus on one attempt but when it came to checking the box it again took me to the blank page which I was again forced to exit out of and restart the process. The app is meant to streamline this entire part of the process but if it doesn’t work there is absolutely no point..TparntoeVersion: 5.1.2

✓ TerribleThe app is terrible. I was supposed to submit a payment, but there was no balance listed. Then later, the balanced was listed, but it was not the correct amount. Customer service at EF is terrible, as the wait time on the phone is forever. Today, I just received two phone messages starting I needed to pay my balance on the app, or I would be removed from the trip. If EF wants me to pay my balance, they need the correct amount loaded into the app. I don’t recommend their app or their tour company..Liz&catsVersion: 5.0.9

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