Atom - Movie Tickets & Times App Negative ReviewsAtom Tickets, LLC

Atom - Movie Tickets & Times Negative Reviews

4.8
4.87317 star

Total 55 Negative Reviews

Atom - Movie Tickets & Times App Complaints & User Negative Comments 2024

Atom - Movie Tickets & Times app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using Atom - Movie Tickets & Times? Can you share your negative thoughts about atom - movie tickets & times?

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Atom - Movie Tickets & Times for Negative User Reviews

GarbageComplete garbage. Stuck on verifying phone. Also the tickets cost $1 more on the app..Version: 3.13.5

A Security NightmareMy account was hacked and Atom showed no initiative to help. Their only form of support is an email hotline, which I emailed 3 times without receiving a single response. During this time unauthorized purchases were being made. I had my Apple Pay linked to my account and there is no option to remove your saved payment method. I had to completely disable Apple Pay from my phone to remove access to Atom. I had changed my password 3 times, none of which kicked the hacker off. As long as you have a logged in session, it seems you can stay active as long as you’d like. There is no 2 factor authentication. This is a security nightmare and I can’t imagine how this is remotely passable for a technology company in the modern era. Use Fandango, buy direct from theater, anything but this..Version: 3.20.1

RobbedI recently found out my account was hacked. Someone bought $150 worth of tickets and decided to return them. The money was taken out of my checking account and left as a credit on my atom account. I have reached out to try to get my money back, through email. There is no customer service number to call. They have responded every other week getting no where. I don’t believe they will give me my money back. I highly suggest not downloading the app and putting your personal information on there if you are expecting them to be helpful in anyway when an issue arises. I don’t believe that will be the case..Version: 3.24.0

No bonusWhen this app started there were bonuses. Now I don’t know why I use it. Waste of points..Version: 3.17.3

Charges waaaay too muchIf you buy tickets at Landmark website you will be buying tickets anywhere between $4-$6 cheaper. That’s per ticket. The app is a scam. Just check the price here and on the cinema website and you’ll see the difference. I stopped using the app after having paid them enough since I was lazy not to compare..Version: 3.19.3

Does this work?It’s been a long time since I’ve been able to make this work… I’ll just log into a computer to look up movie times.Version: 4.5.0

Location uselessI live in Toronto Canada. It told me my nearest theatre was in Hollywood. Completely useless. Why did google Canada maps give me a discount code for a U.S. app?? Stupid.Version: 3.0.14

Too many obnoxious behaviorsForces you to enable or reject push notifications EVERY time you open the app. I’ve complained about this in the past and the developers ignore my complaints, and with each update of the app this annoying behavior persists, meaning it’s a conscious business decision to irritate people. Automatically plays ads that take up a large part of the screen. This app would be fantastic if it didn’t have so many ways of trying to shove specific movies and content at you but it’s not user friendly. I would recommend just buying tickets in person at a theater or using the theater’s app directly instead of this advertising laden junk..Version: 4.1.0

Gift cardsThey do not accept when the gift card is full and while using the camera..Version: 3.16.8

Customer service sucks. Lost $60 on ticketsSo I have been using this app on and off for almost 4 years. I would get a new phone and download it instead of just going on the landmark website because of the cancellation policy. I bought 4 tickets a week before and found out I had to work overtime that day. As the time for movies approached I realized it wouldn’t be possible to make the showtime and tried to cancel it. The app would not let me do so. After working a 12 hour shift I wasted another hour driving to the theatre and getting a refund. The manager there said I needed to deal with the app. She used my phone to send the email through the app. The thing was when she used my phone she send it with my personal email that was not linked to the app. So no this place has my personal info which I was trying to avoid. I have been going back at forth for a week with some associate named Carlos about getting the refund to no avail. I sent him the screenshot of the time when I tried to cancel it and still just getting emails back about why I should deserve a refund. Funny I don’t have to spend this much time going back and forth when buying my tickets. The tickets were not scanned and I obviously did not use them so why do I not get my money back? Honestly it’s a piss off that after years of using this app, the first refund is not being processed. I hate this company because they were quick to take my money and now when a refund is required I am just getting a run around by some outsourced tech that doesn’t even live in Canada..Version: 3.18.2

It won’t let me purchaseError message “check payment method” every time and would not work..Version: 3.22.0

Terrible experienceI gave this app a try for the first and possibly the last time. I purchased confirmed tickets and even was able to load them in my Apple wallet. So far so good. However, once at the theater they could not find the reservation, the worst part it isn’t clear how to contact Atom. I was told by the manager on duty at AMC that this happens with 3rd party apps. Kinda sounds like the scam Priceline. Anyway, the manager allowed us in the theater but the previews were nearly over. Yes I’m one that loves the previews for upcoming movies. So I hope that others read this and just stick to the theater apps as I still have not heard from atom. So kudos to AMC for the assist. What’s even more ridiculous is that I tried to contact support for this app and it takes days for a reply that’s not automated. And no other assistance for 2 weeks. I guess the movie has come and gone and they don’t care if there was any inconvenience..Version: 3.23.2

App errors on loginLogging in with my email and PW, but the app keeps requiring my phone number ‘to complete registration’ even though I already have an account - and then won’t let me proceed. Logging in via a browser works just fine, and I don’t get prompted for my phone number there..Version: 3.25.1

App is struggling with functional issuesI loved using This app but lately it’s been having issues being about to get tickets to a major theater like AMC, which is unfortunate especially when there are promotions . Also in regards to their message center, you click on the offer regarding a certain viewing/show, and it takes you to a totally different one. I.e Taylor swift viewing and it took me to The Good Mother. Emailed them about the issues about the promotions and AMC tickets and they did nothing but say it was a theater issue, to go to a different theater. What’s the purpose of that? Might as well just use the AMC app and uninstall atom if that’s the case..Version: 3.25.0

This error makes the app unusable.I already had an account with atom tickets from a few years ago. When I downloaded the app and hit log in and selected forgot password I opted to change my password and that worked successfully. The app proceeded to ask for my mobile phone number. No problem. I put it my phone number. The number was not accepted because it was already “in use”. How could that ever be possible when I am currently in the login process and if it was actually in use it would be tied back to the account that I am logging into. Makes zero sense and prevents me from ever being able to use the app and buy tickets..Version: 3.27.1

Horrible customer service and deceptive worry free guaranteeUpdate: after 8 emails asking for any help I left a one star review and they sent me an email about the review saying my only option were pay the fee to get refund to my credit card or take Atom Credits. The same time they sent this email they also refunded the full amount. They asked me to update this review so I am but I still feel it’s bad customer service to only offer a solution after a public bad review. I will add a star for offering a solution after a review but it should not take that much effort to honor a worry free guarantee. I booked tickets for myself and friends family and we accidentally both booked. I tried right away to request a refund and if I wanted money back I would lost the $15 fee unless I want credits. Since I don’t have use for 8 tickets currently I emailed and asked for a refund. It’s been 8 emails and most ignore the request and tell me how to get a refund or credit online and the ones that do read it say I’m “only responsible” for the fee if I want money back. I’ve tried to explain this was an error realized right away and 10 days before the movie but they won’t do anything..Version: 3.26.0

They deactivate without noticeThe worst customer care service! My account as deactivated after over 10 times to purchase tix with my atom cash (a refund without fee penalty that I regret choosing). Now mind you the span of me trying to purchase tix was done in a month. Continuously got error message to update my payment method when I have proof that I had money in my atom account. What was the resolution for the customer care Dept? Deactivate my account, supposedly wait 7-10 days to get part of money back. It’s better not to do third party sellers. 1. Third party are NOT FREE! They need to make money, so there’s fees when purchasing. You canx, they stay with the fee portion altho u didn’t watch the movie. Fair? No! 2. On Atom your are also limited as what you could purchase in the concession stands whereas with AMC it has the full menu. 3. Third party sellers are limited on their customer service. Remember they are more worried on getting themselves money instead of the full experience as they are not the movie company themselves. You will not get what you want not expect them to resolve your issue. They don’t care. Don’t my mistake. I know there could’ve been other options to take care of my issues, gift cards, put in the order for me, etc but don’t just deactivate my account and take my money!! My advice, don’t use atom cash, don’t use or buy gift cards, don’t leave your wallet saved. I don’t feel safe..Version: 3.23.1

Worst app I’ve ever seen!This is one of the worst apps I have ever tried to use, it might work 50% of the time! I have never in the history of apps on my phone have so much trouble with any other app that I have had with this one, never works when you need it to, very poorly made and unreliable!!!!.Version: 3.17.1

Landmark extrasI linked up my landmark extras account which gives me discounted movie tickets and no booking fee. Why doesn’t atom honour it?.Version: 4.4.0

It’s good but….It’s good overall but I can’t log into my Snapchat to make my a point it keeps on saying “wrong password” and I’ve tried changing it but still the same thing.Version: 3.23.2

I mean I guessIt’s an ok app unless you make a mistake or select the wrong theater because that’s easy to do when they all have the same name. AMC 18 or AMC 24 I mean it’s easy to do and Atom can literally do nothing but transfer you to the theater who will then Make you come to the theater (remember it’s not the one you might currently be at) and refund your ticket. It would be much easier to simply walk up to the theater and by the ticket at least then it removes the potential for mistake. Unless you buy tickets days in advance and can adjust Incase of a mistake, I probably won’t use Atom unless buying group tickets days I. Advance. It’s not good for anything else.Version: 3.1

Great app ONLY IF theater participatesPurchased popcorn and drinks with tickets for Springfield mall, VA. Prior to movie starting I got text asking if I wanted everything prepared and ready for my arrival. I was in parking lot when I got text so of course I agreed. When I arrived my purchases were not ready. The computer was blinking red with my order and no sound because they lowered the volume. 4 people working the registers and each one saw me. 3 males and 1 female. When the male with glasses finished serving his customers he went to assist his coworker even though he saw me. He walked in front of me to get something. Finally I had to yell “Excuse me. Are you taking care of Atom orders” If I wouldn’t have said that they would’ve continued taking care of others. What’s the point of ordering food purchases if you’re going to ignore the orders and customers ordering from Atom?.Version: 3.1.3

Garbage appHorrible interface, extremely confusing. Can’t choose my theatre. My only options are theatres that are in a different country 1000s of Kms away..Version: 3.0.14

GarbageWorst app ever can’t even get into my account.Version: 3.20.2

Account StolenMy account was stolen and replaced by a different user who had access to all of my information. This took a week to resolve, while fraudulent purchases were being made. Little effort was made by Atom to resolve this issue and I ended up demanding they delete my account and any information they have of me. I won’t be using Atom again and their security is awful. I recommend if you have the app to keep a close eye on it..Version: 3.17.2

Used to work fine but sadly no moreTo bad..Version: 3.18.1

Don’t buy through atomI bought tickets through atom for Cinemark, I went to see my movie and I was told I couldn’t go in with my minor at the time of the showing on a Friday night. They were going to refund me my tickets but couldn’t because I had bought them through atom and I had to go through them to get new tickets or a refund. I emailed customer service and they tell me they can’t refund me or give me new tickets because Cinemark doesn't know atoms cancelation policy so there’s nothing they can do I had to cancel 30 min prior to showing I didn’t cancel because I couldn’t make it I wasn’t allowed in. I said well as partners with cinemark I believe you should know each other’s policy that way this doesn't happen again. I lost my tickets and my money 😡.Version: 3.16.9

ReviewApp works really well, but is limited to non Cineplex theatres. I must use a different system to purchase movie tickets at Cineplex, which is the theatre closest to me. Is Atom proprietary to Landmark? When somebody develops a universal App for movie theatres, I’ll probably switch to it. RJ Graham Langley BC.Version: 3.16.6

Cost too much to useI love this app- used it for years but now they charge booking fees- which makes going to movies using atom so much more expensive. Sad to see this happening.Version: 4.2.1

Can you get better movie descriptions pleaseThe movie synopses on this app are so vague they are beyond useless. For example, Tadap: a remake of the 2018 South Indian film RX 100 Ok, awesome! Everyone I know loved that movie, I can’t wait to see this one..Version: 3.16.8

Atom does not workI have an account and tried to contact atom, its a waste of time. I have a card on file it used to work great now all it says is sorry we are having an issue right now and cannot accessing anything. This has been going on for well over a year! Even the staff says we have heard that from others too nothing they can do!!!.Version: 3.20.0

No refund for an unauthorized transactionCustomers beware if you have your CC added as a payment method in their app! They will automatically charge your credit card, even when you do not click the “confirm purchase” button. Once you click your seats, go to the next screen, the payment screen will be skipped and you’ll get a “purchase confirmation” screen. This happened to me so I requested a cc refund, but was charged the convenience fee for a transaction I completely did not authorize. I’ve never had this issue happen and now I am concerned of how they handle their transaction flows. I contacted customer service w this issue and they were not able to resolve, or refund me my convenience fee. AND I even rebooked my showing + same seats right after this transaction. Seems unfair and a bit sketchy that they don’t care once they get your money. I hope this is customer experience is considered to be improved.Version: 3.24.0

Failure!!!!!So I had planned a trip for my boys and husband to attend a movie night before our daughter arrived. The baby came earlier than she was supposed to by a few days and they were unable to attend the movie, obviously. I reached out to get the same tickets just a different day for them I got an automated response and nothing, after a week still nothing so I responded to the automated message and still nothing it has been over a month without a single attempt to help! Zero (negative 5) for customer service alone. Even if someone reached out said sorry we can’t t refund for xyz or supply a new date fine! But not replying at all thats unprofessional..Version: 3.23.2

Protect your money and your wallet, disconnect Atom Tickets accountAtom Tickets app is an efficient way to part you from your money and empty your wallet. Several days ago I was charged twice for unknown tickets, for unknown movies, in unknown theater, in unknown town, not even in my state. My attempts to get back my money and have them rectify their error had no response from Atom Tickets: customer support email is in name only with no response action, telephone support amounts to a recorded message that such support does not really exist. If you want to protect your money and your wallet, I would recommend you to disconnect your Atom Tickets accounts and advise the same to your friends and neighbors. Act now, before it’s too late..Version: 3.20.1

Very DisappointedWas looking to use this app because I always buy tickets for a group of friends and have them all pay me later and I liked the feature where you can send them all their tickets using FB or their phone numbers. However, I was immediately turned off by the difficulty in navigating the app to find a theater near me with showtimes (that I know are at said theaters) but the app kept saying the closest theaters to me were about 2-3 towns over. I couldn’t find one of the 3 theaters in my city and when that happened I just uninstalled the app. Looks like I’ll stick to the traditional buy tickets on fandango and have my friends Venmo me and give me cash. I was looking for convenience and navigating the app alone was very inconvenient and frustrating..Version: 3.0.15

BookingIt is not able to give you the popcorn snack deal for Tuesday hard to navigate.Version: 3.15.0

Too many fees nowThe app used to be great but now there’s too many fees making tickets cost considerably more than buying them at the theatre. The convenience of buying them from my phone isn’t worth that much when the ticket prices on the app used to be the same as buying them in-store..Version: 3.29.1

Convenient, but App has some BugsThe app is very convenient for doing all your movie purchases under one hub. I have Both an Icon X membership as well as AMC premiere membership. I can access both under same app. On the subject of memberships, however, I have encountered a couple of annoying bugs when it comes to Icon membership. 1. When I save a credit card to the system, the cvv confirmation does not always work; I end up having to register the same card multiple times. 2. My membership renews on the 29th of each month (its based on the day you first purchase the membership). There are times when the app does not renew with my free pass; for the month of February I suspect its because most of the time there is no Feb 29th. There have been periods of up to 4 months where my free movie voucher was not added to my account; I would have to ask the manager at the Icon theater to contact support for the atom app. THAT being said, last issue I have had is the app support. You are only able to email them; I have yet to get a response. Room for improvement, but overall its a very useful application..Version: 3.24.0

3/5 StarsThe app runs well BUT it needs to have space built in for the use of gift cards..Version: 3.0.14

Cheaper Than Fandango, but concessions is a jokeYes, you will save money on the ticket fees which are cheaper in this app than Fandango. But the "fabulous" concierge-like features for concession ordering are a joke. I have tried it twice now, both times a complete fail. In the theaters I have tried, not only is there absolutely no "express line" as promised, but they also DO NOT get your order ready ahead of time. You have to stand in the regular lines like everyone else, and then you have to wait for your order to be gathered up like everyone else. So basically all you get is a prepay benefit. The money savings is OK. But given the fail of the promise of the rest of the app, it's not enough for me to keep using it..Version: 2.7.0

Great app interface but is more expensive than buying directly from the theaterSo overall the app interface is really clean and simple to use. You select your theater, showtime, seat and enter your payment details and your done. Really quick. However, right now they only support about 1/3 of the theaters in my area which is compared to Fandango which supports almost 100%. Also, I’ve noticed after taking into account the convenience fee that Atom charges you, alot of times it’s MORE expensive to buy through Atom than buying directly through the theater’s website which could make this app completely useless. Overall 2/5 since its more likely going to cost you more money to use this app than it were if you weren’t going to use it..Version: 3.1.3

Absolute worst customer experienceThis company should be ashamed of themselves. I had my first account over a year ago until I logged it once and noticed that it said a stranger name at the top. Then on top of that, they were purchasing tickets using my account and CC. Somehow their account merged with mine (I changed absolutely nothing on my end to enable this). I had to then deal with my CC company and Atom to get these charges reversed. Atom then told me to cancel my subscription and sign up using another email address, which I reluctantly did. This worked for about 7 months until now when another issue appeared using the app where I couldn’t complete a ticket purchase using my credits or even just paying for them. Each time I’ve spent hours chatting (no customer service #) only to be told they can’t help me. Then to top it off they emailed me saying I’m going against their T&Cs because I have two accounts! They told me to do that- can they not see the first is inactive plus the notes from my first issue?! Worst experience using an app/company. Wouldn’t recommend anyone use this unless you want to fill your swear jar in a day..Version: 3.29.1

Cool Idea, Theaters need to get on board.Wish this existed when I was a teenager, so perfect. Hopefully this social element will encourage studios and theater chains to embrace dynamic pricing soon, just like every other industry out there already has. In theory, ordering concessions ahead of time is awesome, but when I get to the concessions counter, the people behind the counter seem a little clueless. Occasionally, they don't start making the concessions until I arrive at the counter. It'd be nice if there was actually someone dedicated to incoming atom concessions alerts. Currently, theaters in Portland don't prioritize those alerts. Sometimes they'll serve all the regular customers before coming over to the atom lane to serve me. At the Regal Cinemas Bridgeport Village or Lloyd Center (Portland, OR area), to be specific, they treat the concessions piece of the experience like an after thought... it’s a bummer because in theory this idea is super cool..Version: 3.7.5

Error messageEvery time I choose a seat I get an error message saying that seat is no longer available. I think it may be a bug as it does it on my wife’s app too. Each time I need to go and purchase the tickets online on my Mac. Annoying and inconvenient..Version: 4.4.1

No benefit to the theaterYou have made a fantastic app. But when I used it, I was to by a theater manager that they don’t get any of the profits of items purchased through the Atom App. If the theater would get more profits from the app, then I’d give a higher rating..Version: 3.16.8

Cyber security very lackingI love the ease with which this app works. Unfortunately it also seems to be very easy for hackers as well. I had a Megaplex Theatres Megapass, which must be used through this app. In the past 6 months I have had fraudulent tickets bought 5 times. I’ve changed my passwords every time, but it happens again. I have been able to cancel the tickets, but Atoms only refunds them in the form of “Atoms Cash.” You must contact there customer service to get it refunded to your credit card, and it takes 7-10 days. Pretty messed up that it takes seconds for them to take my money and days to give it back. It’s really a hassle and frustrating. It should not be this easy to hack. If you trust a company with your credit card info, you hope they will protect it. I’ve finally canceled my account rather than continuing to risk my information..Version: 3.19.3

Terrible sign-up and no way to exclude genre or ratingThe sign-up process is terrible, very glitchy and frustrating. App took forever to download, nothing else open on my phone and over a 100MB connection. Simply weird. The want your number to send you your tickets?! Why? Just email them to me like everyone else. They probably just want my number to sell later on, not surprisingly they don’t have a phone number themselves. As soon as the app loaded it asked for notification permission, Ad tracking permission, and exact location tracking permission. Ahhhh No, No, and No. I can put the cinema address in myself. The app does not let you turn off all email adverting (receipts and tickets excluded of course), there is no way to select or eliminate movie genres, nor a way to block out certain ratings. Got this app for the T-mobile coupon. It says “zero fees”, only received a discount was still charged fees. Used and done, deleting until they at least add a way to block out genres and ratings..Version: 3.17.2

Will stick with Regal appTried this app today with my son. Purchased 2 tickets with it. It did not apply a Regal gift card even though the app showed a picture of a Regal gift card. I have an Apple 7 plus phone and it gave me the option to put my tickets in the Apple wallet app… which I did. This presented the next issue. In the wallet the Atom ticket did not tell me what row my seats were… just the seat numbers in the row. I had to go back into the Atom app and actually count the rows. I was excited to try the concession ordering thinking this could help me get to my seats quicker… wrong again. Once we checked in with our movie tickets I asked where do I go to get my concessions ordered with the Atom app. I was told to get in line with everyone else getting concessions. I was expecting a dedicated line for Atom preorders. So basically I got to stand in line and get my concessions like I have been doing prior to using Atom. There was no advantage to ordering my concessions in advance. Long story short, Regal app works better and does anything this app does but better..Version: 3.5.1

False advertising!Atom claims to allow cancelation anytime before the showtime on their order confirmation screen, but in actuality some films (such as Beyoncé’s new film) are exempted from this policy, but you don’t find out until you try to actually cancel. They then say, you should have read the fine print about the movie before believing what the checkout screen says! A VERY dishonest approach to ticket sales. DO NOT USE ATOM! I took the issue up with two different customer service representatives and also asked to speak to a manager and their response was, sorry, it’s not Atom’s fault, it’s the distributor’s fault. That is patently not true. If the order checkout screen says “cancel anytime” you take their word for it. It does not even warn you that there might be exceptions..Version: 3.28.0

BrutalMy dad spent like 30 mins trying to get his account back that he never had.Version: 3.6.1

NEEDS UPDATEI tried to sign up because of the pandemic but it’s a huge disappointment because this app doesn’t want my cellphone number. It only recognizes BC’s area codes 604, 236, 778, 250 but the new area code 672 which has been in Vancouver that is almost 2 years, this app recognize it as VOIP. I think the developer of this app needs a MASSIVE UPDATE. This 672 is a LEGIT CELLPHONE NUMBER that was given to me by TELUS for almost 2 years now. I emailed and complained to Atom customer service twice already but all I got are just infos that didn’t help the situation. TO THE DEVELOPER, PLEASE SEARCH IT ON THE INTERNET BEFORE YOU RECOGNIZE MY CELLPHONE NUMBER AS VOIP..Version: 3.16.9

Not all it’s cracked up to beI prepurchased tickets to expedite entry to a movie. Well, that turned out to be a mistake. Not only was it not possible to “skip the lines” to check in with atom I wound up waiting in line forever and by the time I was in the part of the line that was actually indoors the movie had already started and the line was going to take another 20 minutes. Atom refused to refund my money. App deleted. This is garbage..Version: 3.16.9

Doesn’t workYou can’t even sign up through email because the verification doesn’t work. This happened to me and a friend. Don’t waste your time I guess....Version: 3.10.0

Decent appIf you want to just scan in and go to the counter with the goods ready for pick up this is your app! (Note -turn on location services your gps thingy it acts as a beacon alerting the concession stand worker you have entered and for them to prep everything for you pretty snazzy ) draw backs atom developers and the corporate side fail to insert conditions for service as in all theaters that participate MUST include allowing the customer the choice to buy the food in advance of entering Regal is the problem some refuse to participate only tickets only and if all things they exclude from the food menu if they do allow it are hotdogs they absolutely refuse to sell the hotdogs via the atom app. This is a regal branding situation sort of there is NO uniform conformity each theater operates independently not good Cinemark refuses to partner with atom and they should! Atom’s app charges less than the Regal app !.Version: 3.0.10

Awful experienceI have some credit on my account and I can’t even use it because this app won’t process any payment. I’ve tried credit cards, PayPal and Apple Pay. Customer service is the worst and nobody would help me. Thanks for stealing my money..Version: 3.22.0


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