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Your Texas Benefits App Complaints & User Negative Comments 2024
Your Texas Benefits app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Your Texas Benefits? Can you share your negative thoughts about your texas benefits?
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Your Texas Benefits for Negative User Reviews
✓ Not user friendly. At allI’ve been attempting to send information via app and website and it has taken such a long time. First, every time I try to log in, the system is either “updating” or didn’t recognize my password. Then it asks for proof of employment and insurance but I’m unable to send anything without it being a headache and a hassle. Not only for me, but also for the person who has to review what hope I’ve sent them. Anyway, I hope this website can be more user friendly by letting users be able to copy and paste information, versus expecting us to be computer savvy. Thank you.Version: 5.9.3
✓ Can’t upload filesThe file upload function of the website has easily been THE single most frustrating experience with this service. There is ALWAYS a system error with no valid error ID. I downloaded the app in hopes that I could upload the requested files there, but it just directs you to the completely broken website functionality. I’ve tried on iOS, macOS, and Windows all using different browsers. The files also meet all of the requirements for uploads. Since there is a DEADLINE for uploading these files you can imagine I’m panicking a bit, especially since government benefits always take SO long to process and I really do not want to spend the time fighting it. What’s the point of this app if there is no differing functionality from the website? Even worse - there is LESS functionality..Version: 6.3.2
✓ FrustratingHorrible experience using this app!! Or “trying” to use because I have not been able to actually make use of it as the app decided to show me a pitch black screen when entering my info! I have downloaded and deleted the app several times. I even contacted them through the email they provide for assistance with the app and they were unable to resolve my issue as a matter of fact they stopped emailing me back and never heard back from them now it’s an inconvenience as I am not able to upload any files before the due date they’ve given me it’s a shame! Get rid of this wasteful app..Version: 6.2.1
✓ Blacked out screen!!!Clearly this app is ran by the government. It doesn’t work!! I tried to create an account and as soon as I press enter my screen goes black. I thought maybe it was because my phone was hot or something so I turned my phone off and on then deleted and the redownloaded the My Texas Benefits app. No success!!! I also thought that maybe it was because I already have an account but when I put in my case number or member ID and even my SSN to no avail. I’m deeply disappointed. These apps are supposed to help us and yet cause more stress. I will try the website if that doesn’t work I’ll have to wait to go in person, which is no fun for anyone trying to get benefits..Version: 6.2.1
✓ RenewalI am having to reapply and send documents when I shouldn’t have to. I tried renewing online and a 211 person even tried helping me. It refused to let me submit multiple times. Then I called for help and it refused the 211 worker. She suggested I go to the office in my hometown. That lady gave me the wrong papers. She assured me that was all I needed and I got denied. I called and was told I had to reapply. Now my daughter is out of very important medication that I can not afford and is needing to see her psychiatrist who can’t see her without insurance. I know this isn’t everyone’s fault but I’m worried about my child and her mental health. As my youngest needs his adhd meds for school and just ran out this morning. I’m sending in the requested forms but this should never happened in the first place..Version: 6.2.1
✓ Snap(TXLoneStar)An Honesty of years of experience…. Extremely difficult for even a disabled citizen with a fixed income, Medicare & Special Needs Medicaid. Turn around time for applicants is beyond long. Local offices are very unhelpful and in a hurry to rush applicants and renewal’s questions as annoying to them. Phone lines to just speak to a live person on Snap Benefits is only just getting hopeful. Contact with your case workers are not accessible as they once were. Meanwhile, you are down to high preservative foods that aren’t part of your health plan, or make a small amount of delivering just to afford better food. Only to then get quickly shot down during a LONG application process or renewal, on the the assumption that less than $85 of deliveries can support a month of your health nutrition expectations. Not taking in count, you may not always have the health or physicality to make delivery funds every week or month. Most people with minor children are the only citizens Texas Snap continuously approves…Any age of Disability (especially without children) are least likely to be included in Lone Star benefits more than $20 a month (if at all)..Version: 6.2.1
✓ Something’s wrongEvery time I try to log into my account, it’s freezing up, and taking longer then usual to load me in so that I can check my account. It needs to be fixed. This morning it kept saying I was entering the wrong password and I have my account set up to where my face logs me into my account and I’ve had my same password for a while a now. I changed it and it’s still not logging me. I do like the convenience of the app, but I don’t like that it’s freezing up and kicking me out..Version: 6.1.0
✓ Completely useless for voiceover usersThis app was supposed to make it easier and less time-consuming to fill out paperwork upload paperwork and get things done however for people who happened to be blind and use voiceover on their iPhones it is completely useless I used to rely on this app and it was very helpful in helping me renew my benefits this time however I missed the deadline because I thought that there was something wrong with the app turns out it just doesn’t work with voiceover anymore thanks government!!!!! I know I sound a little short but it is irritating to have something work at one time and then not have it work again I’m told the app works fine for everyone else just not for anyone who happens to be Blind and using voice over I’m sorry that’s just not convenient or a timesaver or anything but crappy!!!!!! And what’s even worse, there is no tech-support so there’s not much we can do about it except for leave bad reviews!!!!!! Hope these bad reviews help fix what is wrong what I’m really hoping for is a response back from the developer this would be a great app if I could use it again..Version: 5.5
✓ Permanent resident should deserve all benefitsWe came to USA through UNHCR immigration process as permanent residency and than we have all approved of documents by USCIS. But one thing which I shocked is the TX benefits law of Medicaid is not deserved for foreign born kids. Because I have being got all federal government assistant benefits for my foreign born kid in Colorado state before I moved in TX. But here is not. I’m so depressed because I am very concerned for my kids of keeping good healthy. My kid have to go school soon without Medicaid soon. I don’t know how can I do for him because i have four family members and low income. How Can i effort for the rest of my crisis? So bad Sincerely Nathaniel Bya.Version: 5.6
✓ Bring back phone call applyingIt’s the second time I apply for benefits and I get denied because I didn’t send documents? I sent them and I even have the pictures in my gallery with the date to confirm it. I send the documents and the app says they are received only for them to NOT be sent! This happened to me for the first time in 2021 and I had to send documents FIVE times before the agent could even access them. This is horrible. I NEEDED the TANF as I lost my home. And I NEED the Medicaid for pregnant women, but according to the app malfunctioning I’m “not pregnant” even though I sent my notification of pregnancy??!! You will literally give the benefits to people who don’t even use them, they abuse them. And I ACTUALLY needed them..Version: 6.2.1
✓ Needing assistanceI have been trying to get my benefits renewed but have been denied although I have sent all requested information regarding why I’m not able to work due to my seizures disorder . My son and I have resorted to food banks and forced to eat stale bread and rotten fruit. I paid my taxes my entire life and now forced to beg my own government for help. I watch the news everyday and see immigrants come to this country and treated better than actual citizens. It’s so sad. I literally have no idea what else to do. I am currently in bankruptcy. I have to keep my faith in God since I can’t count on my own government. I’m sure this is not the first time you have heard this. I don’t expect a response. I know this review will be buried under all the rest..Version: 5.9.3
✓ It’s great but..I love the app because of the quick way to upload files to your case and you can see your case with some details. Wish you could see your EBT balance with the app and have access to notices/forms to view. Other than that I love this app for me to upload items quickly but that all I use it for. Usually finding myself on the website more than I actually use the app to view in detail items or looking for more information..Version: 5.9.3
✓ Can’t renew from app anymore**you can login via the app and go to manage , it takes you to the website, but regardless it doesn't work. can no longer renew from the app, i can go through the process of opening the renewal but goes straight from first page to the last page and has error message. Been doing it for months. Had to completely reapply this last time, even though it showed competed and sent (after trying for ever to get threw the renewal process)they claim not to get it on their end which in the ends denies benefits..Version: 5.9.3
✓ Pathetic AppAnd again I'm writing another review because as much as I have reached out or wrote reviews there are no changes. I write down all my passwords to make sure I'm putting in the correct one. As usually it says the password is incorrect even though I know it's not then it tells me to change password since after 2 tries it locks you out. Every time I create a new password as it tells me to do so it again tells me there is a system error and doesn't let me change my password!! I am getting extremely frustrated with this app Everytime I try and log in it does the same thing everytime there is no one I can speak to no place I can call and tell them the problem. This app doesn't even deserve 1 star i give it a zero rating And that website they give you to tell them about the experience that they provide does NOT WORK it just sends you to the same app but in website form there is no one you can speak to. The only way I can check my benefits if I call so there is no point of this app if I can't be checking. Most useless app I have ever ran into don't even bother downloading it or stressing over it! Biggest waste of time!!!.Version: 6.3.2
✓ Cannot not get text or email messagesThe update is nice but get an error when I try to sign up for paper or text notifications and I can’t receive them this has been going on for a couple years now and when you call 211 they say there is nothing they can do about it and they don’t have an it team to report it too. So I guess it’s paper for me and also my mom just had to change her number and started happening to her also. I hardly check my mail easiest and fasted is text for me and I can’t even use it. Great for uploading documents and seeing your status though..Version: 6.0.0
✓ Overall a good appThe app is wonderful for me to check on things cause I don’t get emails and when I do get letters when they need something I have a day to get everything they need together or my benefits will be shut off. But I’ve come across this issue of when I’m trying to upload files I had to rescan them in many times and when I try to make sure they got sent and they were the right ones it says there was an error and I need to try again later. Overall a good app very helpful, just a few bugs that I find annoying..Version: 5.5
✓ Awful ExperienceWhen I first downloaded the app, I tried logging in with my correct credentials. The app told me I was using the wrong credentials and locked me out of my account... after only one login attempt and using correct credentials!! It was after 6:00pm on Friday on the last day I could upload requested paperwork to avoid my elderly father's benefits being cancelled! The app told me I could have my account unlocked by calling contacting the THHSC on Monday. As a result I couldn't upload anything until 3 days later, on Monday. Further, my father's benefits have been cancelled. I have to hope that the THHSC will take all this into account and reinstate my dad's necessary benefits. By the way, the photo capture utility for document image capture is frustrating to use. While capturing documents, the app crashed 3 times! Also, the app doesn't tell you there is a limit to photos you can take before sending them. It just starts giving a message that photos can't be saved at this time and to try again later. It was a very frustrating experience using this app!!!!.Version: 5.5
✓ App Not LoadingI'm new and I'm creating user ID or registration on the your Texas benefits mobile app but when I start the process, creating the ID, it takes me to where I need to put first and last name plus date of birth then when I click on next it stops working😌. Please fix the problem Note: it only shows the screen white but doesn't show any progress, even if you wait for hours. So I don't if it's only me or it's just not working. Because my internet, my phone and the app is All good. Thank you Zaland.Version: 6.2.1
✓ AppI receive notices on the message board that I have a letter I need to read several times a year, yet when I go to letters, there is never anything there. This causes me to worry and stress over what I may be missing or failing to do. Also, I was notified on 3/26 of documents I needed to supply. I uploaded them the next day. Yesterday, 4/1, I received another notice saying I had until 4/4 to get them in. Again, what do I do? Did you not get them, do I send them again? I went through this last year. Mother was denied services despite the fact that all documents requested were received in a timely manner as verified by every person I spoke to on my numerous, time consuming but fruitless phone calls. I finally filed a grievance and things were rectified. I vowed then to do paper renewals, but those letters only arrive on Saturday and are due two days later leaving me no time to contact the businesses I need to get signatures or information for the enclosed forms. Help!!.Version: 5.7.1
✓ I can’t even get past the log in cause a glitch I’m frustratedI have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems..Version: 5.7.1
✓ 😡😩I’m so frustrated. With trying to get current up to date information on my case during this COVID19 epidemic, I really was excited to see and download this app. However I get notifications to check the app for new correspondence that has posted and I’m not able to see nothing. I can not view letters, upload requested documents or see anything that was uploaded and recvd prior. None of the drop down menus with hyperlinks take me anywhere. I have the current software update (13.4.1 iOS) for my iphone8 so I don’t know what the problem is. I know for a fact, other friend and family members are able view and upload with no issues. Can anyone help ME with this issue? Pls and thanks 🙏🏽.Version: 5.8.2
✓ Account issuesI had to go up to the office a few times and have my password reset by an employee. When logging in to my account using the app I would be sent to a page to enter my SSN and my case number, after which I would be sent back to the login page. The fault app would give me a warning pop up that my account already existed? Eventually it ended up messing up my online account when using a web browser. I uninstalled and reinstalled the app and web browsers but ultimately I just ended up having to go into the office to submit anything extra. Finally an employee told me she could reset it. It worked and now I’m able to use the app, which is alright, but I’m still not over the stress and inconvenience of the first week trying to deal with the broken app..Version: 5.6
✓ App does less than the websiteThe app will redirect you to the website to perform specific requests. What is the point of that? In general, both the website and app are hardly useful and hopelessly unintuitive, which is not the designers’ faults as much as the people who decided what the limitations of the web/app should be. Whoever that is obviously doesn’t care about giving more convenient access of social services to people. Getting an A in logic with one of the country’s personal security consultants as a prof didn’t help me navigate this site. I can only imagine what it’s like for others..Version: 5.5.1
✓ App IssueThis app has great functions and I appreciate the interface. The only issue I have is on the Lonestar card screen. It says only the main person on the account is able to see this screen... but I am. I called 211 and my EBT help card number, and they both basically said they don't know why it's saying that when I am clearly the account holder. Unfortunately they told me they can't help further because they aren't trained to know about this app. I have no idea who else to contact about this... It isn't a HUGE deal because I can just contact the phone number on my EBT card but I have to do that every time I need to check my balance instead of the easy way by just checking the app..Version: 6.2.1
✓ App not user friendlyThe app is not user friendly. I’m a grandparent and there is no way to apply or to discuss aspects of a ‘child only’ case. It causes confusion and appears that I am also asking for benefits for myself. Everything requires that I make a phone call in addition to using the website. Also, letters often do not come in the mail, I then receive an email about forms needed and I’m given one day to supply what is needed. Very stressful process. On the up side, once you do get to speak to a person on the phone, which can take 10-90 minutes, the staff are always very friendly and helpful..Version: 5.9.3
✓ Inept SystemFirst a short dated letter with an already overdue Date for submission of Documents you need immediately with the threat of Losing Your Benefits if not received by... What a joke. Then neither your Website nor App (which I just downloaded to rush these needed Docs to you!) is functioning properly so as to Accept the Docs fm my IPhone via screenshots!!! You indicate Errors_ which after a phone call (211) I am told are due to "Technical issues we are having on both the Website as well as App with accepting Files and Documents." You ppl are totally inept and should all may as well be AI robots with zero human judgement call ability..Version: 6.2.0
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