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Expedia Group Partner Central App Complaints & User Negative Comments 2024
Expedia Group Partner Central app received 76 complaints, negative comments and reviews by users. Have you ever had a bad experience using Expedia Group Partner Central? Can you share your negative thoughts about expedia group partner central?
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Expedia Group Partner Central for Negative User Reviews
✓ Try to get the phone number for a guest: good luck!It’s so frustrating to get a phone number to call guests!!! Argh!!! The application asks you to log in several times and it gets into a n endless loop. Terrible! Worst application ever!! Especially if you are in a rush to contact the guests! Fix it please!!!.Version: 1.9.23
✓ MessagesThe app has stopped letting me read and respond to guest messages. This is a crucial part of the app for me. Can you please fix it.Version: 1.21.21
✓ Not easy to useThere is no way to manage your bookings with this. It does not allow you to see all your reservation at a glance. You can only see what’s happening today. It does not show any upcoming reservations. If it is not happening today you have to scroll through the calendar and hopefully remember arrivals dates and click on it. All calendars gives you multiple views-weekly, monthly, yearly. I guess Expedia wasn’t going for ease of use. You gotta work hard to manage your reservations..Version: 1.11.18
✓ Update killed usefulnessI use this app for staying on top of real time feedback. Since the latest update this is no longer an option. The app is completely unusable and no functional. Very disappointed with the new update..Version: 1.9.0
✓ App doesn’t workOver the last two years, I have had numerous issues with this Expedia partners app. I don’t take one nighters and I keep getting one nighters. People continue to show up last minute bookings for one night and when I turn them away because it’s against my policy. Expedia give me a bad rating for turning away individuals based on my policy. I called a helpdesk tech help support. For them to make the correction to my settings this is not taken by my input. I would love to be able to start over maybe is the fact that I’ve been on Expedia quite a while I don’t have the know how to correct it. This does not work for me..Version: 2023.43.0
✓ OwnerI have multiple listings with you. 6. Half of them are deleted. Or something. I cannot find and guests can’t either. Some manager. Consolidated all my building to one account at the beginning of the season. Whatever he did. ??? Didn’t get a reservation for the last 6 months..Version: 1.22.43
✓ Buggy appLots of bugs. Even though I have touch ID enabled, it asks to enter the password and confirm that I'm not a robot (????) every few days. Please make it simple.Version: 1.6.13
✓ Review from EmployeeThese reviews have to be paid I work at Expedia and all day I get calls from partners saying how awful our website is and how hard it is to use. The ones who even know about the app say its even worse. I have to agree the website is constantly bugging, they are always updating it causing it to crash. Absolute garbage would expect better from a company like this..Version: 1.11.4
✓ App doesn’t openApp was great but now just gets stuck on “authorizing user” when I try to go in. Have tried everything...even deleting and reinstalling app multiple times. Nothing works. I googled it and I’m not the only person who has had this issue..Version: 1.11.7
✓ Doesn’t work all timeVery hit and miss ! No consistency Not so easy to operate and understand where things are on the app , need to look at booking.com.Version: 1.19.38
✓ Horrendous serviceThis is the worst company ever!.Version: 1.19.35
✓ Too clunkyThe fact I have to reset it every few days with a new verification code is tiresome. Then the message function stopped. Booking.coms is seamless and so easy..Version: 1.8.4
✓ Never WorksThis app is consistently having issues, I expect it to not work every time I open the app. Causing a lot of unnecessary stress!.Version: 1.20.30
✓ Not straight forwardNot straight forward. Need to switch to different properties to review booking and calendar.Version: 1.19.48
✓ Expedia is expiredThe reason I don’t like the reservation because I don’t when they send email to guest to choose a checking is good or bad. I want them to remove.Version: 1.19.28
✓ Not updating inventoryI had a booking come through for dates that wasn’t available So I looked and found 4 other dates that the app didn’t block off after 3times trying to block off dates on the app I had to use the desktop to block the date So double check your dates to make sure they are blocked.Version: 1.10.12
✓ Not favorable to property owners.I have noticed since longtime that Expedia partner central is not favorable to hard working hotel owners. They rush to the conclusion Lightning fast instead verifying the facts. They promote shabby environment by allowing third person book the hotel rooms and by doing so they promote many crimes indirectly. I will not be surprised if they hit with hasty law suits down the road..Version: 1.23.20
✓ Does not workEvery few days it work and then stop working it’s kept on searching something then you have to delete and get again from App Store again same process..Version: 1.10.9
✓ Terrible appThe most appalling app for hotel partners to use... want something that works... replicate what Booking.com dose then you will be nearly there.Version: 1.20.2
✓ Really needs workGood app but suffering from some neglect: -terrible load time -irregular load -late of viable Rates feature. You can only scroll Day by day and can GO TO specific date which is problematic for many days out -Conformations n system very inconvenient. At least should remind of last confirmation number used -lack of scroll to bottom on Availabiliti s..Version: 1.8.11
✓ New update not the bestFor some reason if I receive a notification that a guest has sent a message then I go into partner centrals message center you cannot see the message that has been sent, I have to log in on my laptop to see it..Version: 1.20.50
✓ Obvious fake booking not easy to cancelWe got a booking for someone from Any street in Any City in a foreign country. Try to request cancellation is not possible when using the app. Or it is hidden so well to make it difficult. Guess we will soon say good bye to Expedia. Get more bookings from other sides anyway. And when you try to leave a review you spend 20 min to find a nickname not been taken already..Version: 1.21.10
✓ Stuck at log in page!It stucked at "Authorizing user" the login page AGAIN!. And have no back buttons. Please fix it asap..Version: 1.9.0
✓ DisappointedCan not read and reply any messages since last update. Always say: "oops, something went wrong. Try again.".Version: 1.23.40
✓ Rate AdjustmentI can’t turn on or off my special discounted rates. I’m only able turn on/off my standard rate.Version: 1.21.45
✓ AppNot easy app to navigate.Version: 2023.43.0
✓ NaThis App is pathetic. Absolutely useless!!.Version: 1.19.39
✓ Could be betterHas limited features but it’s ok..Version: 1.19.39
✓ Horrible and difficult to useHorrible and difficult to use, for the commissions that we pay Expedia it seems like they would take more effort and make this app truly usable by hotels..Version: 2024.11.0
✓ IOS 11 update requiredThe app needs a major update... Especially to make it iOS 11 friendly. The bottom option bar has stopped showing up and the login process takes forever. Most of the times it has started forgetting credentials and the only way to fix that is by exciting and reopening the app.Version: 1.8.19
✓ Outdated dataSite is extremely slow to react to changes in regards to inventory control and pricing strategy We like to offer our customers special discount in some event and the site don’t react in a timely manner to reflect the changes.Version: 2023.50.0
✓ Connection problems...log in problems...poorly executed log in interfaceThe app has issues at log in. It’s been more apparent in recent updates. Even with Touch ID, or manual password it won’t let you log in at times and sometimes it tells you either to enter captcha but aren’t able to click on it, or it says connection problem and won’t let you access the app. Poorly designed for something that should make it easy for property management. It’s less of a hassle to log in on the website compared to this. Frustrating!.Version: 1.19.29
✓ ClunkyApp isn't as bad if you have only one property, but I own two, therefore the app is insanely clunky, annoying, and time consuming..Version: 1.8.7
✓ Problem openingI’ve had this app for a while all working well Since a recent update I am now unable and I access the app Have deleted and reinstalled but still not working Any help?.Version: 1.20.28
✓ Customer serviceDoes not give accurate guest contact info so guests do not receive our check in information. If we use the app to send the check in codes it says unable to send because it thinks it’s a marketing message. Very frustrating and causes a lot of angry guests.Version: 1.23.10
✓ Slow and crapSlow, complicated and crap.Version: 1.21.20
✓ Absolutely AwfulThe Expedia Group are, without a doubt, the most unfriendliest and difficult on line travel agent to do business with..Version: 1.23.40
✓ Broken updateApp not launching since yesterday's update..Version: 1.8.7
✓ Not user friendly - no back buttonI got a notification that I had a Real Time Feedback. I clicked it and the app opened. No where is it possible to check real time feedback on the app. Another annoying thing is that when I click a topic there is no back button so then I’m stuck on the page. Weird..Version: 1.8.19
✓ Lacking required capability to be usefulTo be a great app, the user must be able to do what they need without resorting to jumping through hoops. Sadly, to block a room as sold out, this app currently fails. Only through using browser can the user do what truly needs to be done: To keep from being overbooked..Version: 1.3
✓ Synching with other booking sitesThe app should be able to have an option to sync calendars of other booking sites. This will Make it more efficient in terms of calendar management and also to avoid over booking..Version: 1.11.20
✓ So unusableSee title.Version: 1.19.48
✓ Affiliate partnersI am a family run Guesthouse. I need guests details. At least a phone number so I can contact them for an ETA. I am sick to death of agencies/affiliate partners booking a room with me and I can’t contact a Guest. Also if there is a request from a guest to change something it is impossible. Hotels.com are by far the worst for this. It’s got a point where I’m going to come off Expedia. I know this is no big deal for you but it effects my life badly. I know many small operators like myself that have left you for this reason. Feel free to contact me about or moving forward to 2024 you will have lost another provider. Mark..Version: 1.23.37
✓ So far behind the competition - not good enoughExpedia need to modernise as it’s structure is totally wrong. Takes forever to upload a new property, need a human to check everything Constant verification by email to gain access or view telephone numbers Telephone numbers are wrong (should be verified) Interface is property view only so cannot view important things across properties - messages, reservations etc. Such a pain to constantly switch between properties. Booking.com, AirBnb, Tripadvisor are far better..Version: 1.9.28
✓ App not working at allJust downloaded this app. Log in but not loading home page.. it’s just keep kicking me out on log in page. There must be some bug that need to be fixed. It last updated every week and I still face this issue!!!.Version: 1.11.27
✓ Bad updateThe update removed the menu at the bottom of the screen and now I cannot check my feedback, or anything else except when I get a new booking. I am stuck on the activity page and that diminishes the reason I downloaded the app in the first place. Zero stars from me..Version: 1.8.19
✓ Easy access.Easy access to Partner Central, but sometimes has problems to change between properties. When changing to another property keeps showing the last one..Version: 1.11.27
✓ Terribly unresponsive and limitedTerribly unresponsive and limited.Version: 1.11.4
✓ Very slow, logout often, keep breathing in effort to relogin1. Not sure why it logs out i often. Relogin takes ages. So we can’t immediately close property and often risk of overbooking, as room is already booked from other website 2. Greyed out date after 12 midnight and can’t update room. It’s illogical as you allow guests to book after midnight as well. So, need to go to website then update room. Again risk of overbooking 3. There must be calendar view so that we can see future reservations & empty rooms without pain of going through all dates. Coming from IT background, I find it’s not good design..Version: 2023.50.0
✓ Ok but could be easierApp is ok but keep having to log in every time you open it makes it a nuisance. Never had this issue..Version: 1.6.11
✓ Doesn’t work with iPhone 6 Plus with 12 and upMy app been crashing and can’t open it in iPhone 6 Plus. I have the latest version of iOS. After this update, it doesn’t work. Hard to contact the developer too..Version: 1.20.28
✓ Worst appYou have to log in every time to open not user friendly app even after several complaints our issue is not solved. There is no way to mark pre paid guest as no show. Even if marked a post pay reservation no show they are allowed to write review without staying at hotel ridiculous system. Update it and let it log in using our face id.Version: 1.21.35
✓ Too many incorrect automated messages being sent to guests!!!Too many incorrect automated messages being sent to guests!!!.Version: 1.22.35
✓ JakeConstantly asks for proof of user.Version: 1.20.2
✓ Too much securityChanging the password every 6 months is a nightmare. Plus too little info from guests, no country, phone number without international code, no address....Version: 1.19.25
✓ Confusing not updating with site minderPricing and availability way out on some sites ?.Version: 1.21.48
✓ Don't work for appleCan't login the Touch ID don't work pl fix it it works fine on other phones then apple.Version: 1.9.0
✓ No helpCannot get in touch with anyone.Version: 1.23.25
✓ NotificationsIt would be great if they would add sound notifications on the App. Please please please.Version: 1.11.4
✓ Frustrating, app won’t openI work for an Inn so I use this app every single day and have never had any issues with it before, but the past few days I haven’t been able to open the app at all. I’ve deleted it and reinstalled it multiple times but it doesn’t seem to help. I need it to get fixed..Version: 1.20.28
✓ Not working properly on IpadWhen I open the App the window is only half the screen size. When you tap on a drop down menu to open Expedia TAAP, that doesn’t work either. Frustrating..Version: 2023.50.0
✓ App is not convenient for usingApp is not as good as airbnb.Version: 1.11.21
✓ Disappointing functionalitySupport messages not captured within the app. No notifications for guest support messages..Version: 1.9.28
✓ Keeps making me enter passwordThat's the whole reason I use a thumbprint, so I don't have to keep looking up passwords. Never can use the thing on the go cause all my passwords are on my computer, so it kinda defeats the purpose. Unfortunate..Version: 1.7.0
✓ AppNo one has got back to me to help with the app.Version: 1.19.44
✓ Bad version of the browser versionThis is just a cheap imitation of the browser based Partner Central..Version: 1.11.21
✓ Hotel ownerI can’t even open the app on my iPhone anymore . It’s useless, no notifications no nothing.Version: 1.20.20
✓ CalendarYour calendar is an absolute mess. Impossible to synchronize with other callers. There’s a fake option to handle opening or closing room in bulks, but one still has to close rooms one at a time. Just terrible..Version: 1.20.6
✓ Could be betterVery clunky and not an intuitive app..Version: 1.19.39
✓ Almost uselessNotification’s doesn’t work. App keeps me log out, so every time i open app i need to enter credentials..Version: 1.23.28
✓ Window opens in small squareI’ve just installed this app and when I log in, the window is only half the screen size. I think it’s using an iframe or something, so it’s like a browser window inside the app. The resizing of the square doesn’t work, and if you try zoom, the content within the square increases in size - not the square itself..Version: 1.22.11
✓ Clunky and not bestThe app is useful when out and about but can only do some things on it. Easy to shut wrong rooms out and not easy to switch between room availability and rates and restrictions..Version: 1.19.39
✓ Room for improvement but great appApp is not very intuitive but does work fast and notifications are instant. No glitches so far either which is great. I do find it frustrating that the app doesn't let me see past bookings and only lets me see future bookings. I would be inclined to give 4 or 5 stars if these issues were sorted out.Version: 1.19.44
✓ Message is faultyMessaging guest through the app has always been challenging. It never seems to work properly. It’s frustrating when you have to communicate with guests..Version: 2024.11.0
✓ Worst app everTotally fed up having to keep logging in. You get a booking, you attempt to log in, it then sends asks you to enter username and password - then oh hang on we are sending you a verification code to another number as we are joint owners, the other person than has to send me the code if she’s available- WISE UP STEP INTO 2019 if other apps can open with face recognition/ thumbprint why can’t you ?...your app is the worst app I’ve ever used and HATE when we get a message through your app as this is painful, the reason I give you a 1 star is because I can’t give you you a ZERO 👎.Version: 1.19.47
✓ Very poorNot user friendly and difficult to navigate. Both the Airbnb and booking.com papas are far better. I only use this app when it’s the last option....Version: 1.9.22
🙂 Expedia Group Partner Central Positive Reviews
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⛔ Expedia Group Partner Central Problems
