- 34.6LEGITIMACY SCORE
- 39.1SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Cox Contour TV App Complaints & User Negative Comments 2024
Cox Contour TV app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using Cox Contour TV? Can you share your negative thoughts about cox contour tv?
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Cox Contour TV for Negative User Reviews
✓ Nice app but need a lot of workI would like to see the tool bar edit back that displays the time Internet connections etc. Please add this back. It would also be nice if this app worked outside of the home network. It is ridiculous to have this on your mobile phone when you cannot use it when you are mobile. Also, I am legally blind and use voiceover on my phone and have turned on the function that is supposed to I don’t know what happened to this app. When I try to look at my TV shows, I get a error message and I had to close the app and restart it only to get the same error message again. Please fix this problem..Version: 5.11.2
✓ ContourSo I actually like the app for the most part. It’s convenient when I’m on the go but I really do t want to miss what I was watching. Now to the other side of that the channel selection is very limited on what you can watch when your not connected to you at home wifi. Now to me it makes no sense especially when I really total up the monthly payments and fees added to this. I feel more shows should be available and all of the recordings should be available no matter where I connected at..Version: 6.1.0
✓ Waste of MoneyOn my “high speed” Cox home WiFi this app streams horribly. Most shows are only available if you are using your at home WiFi, definitely not “on the go”. The shows if you can get them to load have more ads than they would on the normal television and you can’t cast to your tv. Cox touts the contour app as it’s best feature but if you want to really watch your tv through cox you are forced to buy a box. This tv provider is a profound waste of money. I only recommend this if you are rich and retired and this is the only tv provider in your area. Even then I would implore you to invest in bunny ears for local news and a Netflix account. At least those services are usually reliable..Version: 5.12.2
✓ One of the worst apps ever!The title says it all. Truly one of the worst apps ever. I use cox for almost everything…I have to.. they have a monopoly where I live… thankfully their cable, Wi-Fi & phone services are a little more reliable. This app rarely works completely and when it does, it’s not great. How can they not fix this after this long? Please fix this cox. PS. I just tried to use an older iPad because my newer one is dead...I can’t use the app because it’s not updated. I can’t update because the iPad is old. Another reason to dislike this app greatly..Version: 7.6.1
✓ The app doesn’t workI don’t even know where to start, there are so many problems with the app and I’m pretty sure Contour knows about them but does nothing. I watch shows on demand and it freezes, glitches, replays from the start, commercial audio goes over the episode, the audio goes away, the screen turns black, audio plays with black screen, the app closes and crashes, the app says I forgot my password when I didn’t, it logs me out the account, deletes my previous watches, duplicates channels, time zone is wrong, etc. At this point just use others apps, don’t waste your time with Contour..Version: 7.11.0
✓ IssuesI’m always having issues with the to go channels no matter how strong my signal is, specifically Fox News, weird how that’s the only channel that’s always messing up, every other channel works perfectly fine. PS I just updated this review because I forgot that I even wrote one, so when I tried to write one this one came up, anyways here we are months later and I’m still having issues with that particular channel, so…… could we get some answers please, anything, a little crumb, maybe try to figure it out and help us customers that are paying hundreds of dollars or am I doing something wrong, let’s try to figure it out that’s all I’m asking ugh!.Version: 6.6.0
✓ Worst paid cable appRecent update make using the app even more frustrating. The video player gets stuck under the app when searching for other content to watch. If you change channels and the video player gets stuck under the app, you will hear both channels playing at the same time, but no video. You have to reboot the app to fix and you end up missing part of the program you were watching. All network stations have duplicate channels. I can’t wait till my contract with Cox cable ends. I am definitely going to choose a different cable/satellite provider..Version: 5.12.2
✓ Awful On Demand AppWorst on demand app I’ve used. Cannot escape commercial cues. 6 people over to watch a movie. 1:30 into the movie. Bathroom break. Restart; app takes playback to 30 minute commercial cue. Try to get back to 1:30, can’t escape the 30 minute commercials. 5 times. We all know more about a WWE female restore and a bone density drop than we ever wanted to know. Let the movie play past the 30 minute commercial cue, try to get to 1:30, the app takes you back to the commercials. 6 people here now hate Contour app and Cox. Found something else on Netflix..Version: 7.6.1
✓ Continued audio issuesDowngraded my rating to one star. No audio on some channels. On other channels the audio drops after watching for a few seconds. Others it works just fine .. why?? This was an issue I complained to support about a while back and was eventually fixed .. now the issue is back. No Cox I don’t remember which channels are doing this, it’s random .. seems to change from day to day. I’m surprised I’m the only one experiencing this. Also, the Recent Channels function no longer works correctly. It does reflect recent channels watched. Please fix and I’ll increase my rating of it..Version: 5.9.0
✓ Contour pwd lost on upgradeI love Contour. i have become dependent on it or at least used to its convenience. I want to say that first because otherwise I wouldn’t be appreciative to the developers. And I wouldn’t take the time to review it. My recent upgrade to Iphone XS however caused me to need to re-enter my pwd. Now you may be saying to yourself ... yeah duh. but I backed up everything to my itunes and restored all the apps and data from my 7plus to this iphone. For some apps I lost my pwd and others I didn’t. God bless those developers who retained it and for those who did not... please mote this experience.... If I now reset my pwd I have to resign in with the new pwd on all my devices... the old contour pwd is stored on those others but removed on my iphone Xs now. I saved my conour pwd to a post it note but when I try the pwd it rejects and wants me to reset. I guess I have to bite the bullet and do the reset but sigh... Wife’s phone is gonna reset... kids... computers... all because cox doesnt back up my pwd.... which brings me back to the start... if I didn’t like the app I wouldn’t bother... but I do and it’s gonna cost me ....Version: 5.0.0
✓ RobThe app used to work fine. In the last couple of weeks, after the 5.9.0 update, sound plays for a few seconds and then goes away. Several minutes later the sound comes back and goes away again. I had this app open while I was working at my computer and the sound went in and out every few minutes for 2hrs. I finally switched to a different and listened to music. The app doesn’t remember the channels I watch anymore. I have 2 channels that I watch on a regular basis. When I launch the app neither channel is in the recent channels list. The list is full of HBO channels and local channels I haven’t watched..Version: 5.9.0
✓ Not so much a reviewWith all the problems, not only with Contour, but overall I can only say when the ‘exclusive’ nature COX has on the consumer is replaced or gone COXis going to see a large number of people migrating away from the company. We came from another state and had XFINITY and other service providers and COX even though electronically and programming wise being ver similar leaves COX lagging behind overall in many ways. We for one are planning a change as soon as our contract is up. COX’s attitude, knowing they have a hold on you, and not budging a bit on programming and forcing features not needed but by us not wanted and other conditions just leaves us very frustrated. Company policy can be changed to give good customer service and keep their customers. The quality of this so called service doesn’t come close to their cousin XFINITY or many of the other providers we have subscribed to before moving to Arizona. Looking into the exclusive nature and how they maintain that exclusiveness is my next research project...Version: 5.7.0
✓ Not mad, just disappointedI saw this app on social media and was like wow this is so cool! But just remembered it now. Downloaded the app signed in and... what the heck. First I was excited searched family guy there wasn’t many episodes. Then I was like okay let’s see about Kitchen Nightmares, not a single episode. Then I see in the related bar Hells Kitchen and I got some hope. Pressed it again. No episodes. I don’t like the app mainly for the lack of episodes. I will be uninstalling. Btw this wasn’t meant to be taken as offensive in any way, shape, or form it’s just my honest review..Version: 5.8.1
✓ Contour CoxThis app will not open🤬.Version: 4.7.1
✓ Trash AppCox needs to do better especially for the money people pay to have their services. Why have an to stream on the go and you can’t even watch anything unless you’re at home on your wifi?!? Where do they do that at?!? The whole point of on the go streaming is bc you are not home…duh! And when home you’d think people will be utilizing their COX services on their TV instead of using the app on their phone, laptop, or tablets….it could just be me but that’s my take on this useless streaming app for a service you already pay for. You’d have to download every single network app separately just to see if your service credentials will allow access….probably not so ….next please Cox is only good while at home..Version: 6.10.0
✓ Needs to fix the bugs or do an update on this app so it run betterNever fails every time I use this app to watch a show it either lags, freezes or the sound will all of a sudden go silent in the middle of the show I’m watching! No matter what I do, restart, close and reopen the show or delete and add the app back on I will not be able to continue watching the show that I am watching. It’s aggravating and disappointing that I pay a lot of money for cable and I can’t watch the full show that I would like to watch..Version: 7.9.1
✓ Worst APp I’ve Ever UsedI have continuing issues with this app and I find it easier to go out to their website and use their online version for Tv. This app willl just randomly close, freeze, not access channels that I have or the audio will just quit working and I have to restart the app to get it to work again. I have contacted Cox on this only to get an email saying that they have fixed the problem and it should work now only to not have it work. I’ll continue using their website than this piece of crap app..Version: 7.11.0
✓ University Sign-in issueSame issue as a previous review per stated. It suddenly started requiring “University sign in” on my iPad Pro. After calling their tech support, which was a lady working from home, she took a couple hours to say she didn’t know what to do. She kept blaming it on my iPad. Yet, every other app I’ve ever used still works fine. As suggested by the Developer on the other review, I’ve cleared the cache on both Safari and Firefox, switched my default browsers, uninstalled and re-installed the app many times- still same issue. This has been many months now, so it seems it is not a priority to get this fixed. So frustrating..Version: 6.10.0
✓ Worst app everRidiculous! In October 2018 Contour went to a different update so my Ipad-which was in perfect working order-could no longer update to the newest version. I had to go buy a new Ipad for $400 just so I could use the app. I only watch tv on my Ipad. So now, the three channels I do watch, that I pay A LOT of money each month just to have, no longer support volume to the channels and Cox has no idea why. I watch Hallmark and HGTV. Cox is THE WORST tv company out there! Stone age quality for an expensive price. We had Xfinity in an another state for 20 years with no issue. We move to AZ 4 years ago and it has all been a headache!.Version: 5.8.1
✓ Not on iPad Pro you don’t!I bought a new iPad Pro specifically to watch TV in my kitchen on a bigger screen. Contour won’t load and after too much time spent talking, emailing and texting with Cox there is no resolution. I have an older small screen iPad in another part of the house and there’s no problem accessing Contour there. Cox says to contact Apple, Apple says to contact Cox. Cox should not be claiming Contour can be used on all my devices when it can’t. That’s false advertising. I received an email response to the above review saying “we can make this work.” When I click “contact the developer” in the email, I’m taken to an unrelated page. Seems impossible to find a contact person. To answer questions I was asked: My iPad Pro has the latest IOS -13.4.1. My iPad automatically upgrades to the latest version. I have no problems with any other apps. I would love to get this resolved. Thank you!.Version: 5.12.2
✓ Not working anymoreThis app used to work perfectly. Now when I try to watch a show, it says my app is out of date. App store says there are no updates available to me. (iPad) So, I uninstall the app and try to download again. This time it states "This version of Cox Contour is not compatible with this device. Do you want to download the last compatible version?" It is my only option, so I download. Then try to watch a show,... says I can't because my app is out of date. What did Cox change on the last update?? According to Cox website, the ONLY requirement for Apple is "iOS 10.3 or higher". Well I have 10.3.3..Version: 5.8.1
✓ Another Cox scamAbsolutely disgusting job you did with app. Calls for ios13 or newer. My iPhone 6 states I’m updated with the latest be 12 something. This appears to be just another way to scam the consumer out of services Cox sent back a response that the problem is with Apple. The real problem is with Cox. Cox did not need to get rid of previous IOS systems and only support Ios13 or newer. I don’t need to go out and spend $1000 or more to be compatible with Cox. What I see is that Cox did not provide services they promised I could rely on when traveling. You owe me a refund for services not rendered. It’s also funny that the link for app support does work or my review doesn’t show up..Version: 7.5.0
✓ Cannot sign into contour appGet the following error message attempting to sign in on my IPad running IOS 14.7.1 Whitelabel Error Page This application has no explicit mapping for /error, so you are seeing this as a fallback. Sun Aug 22 19:54:58 UTC 2021 There was an unexpected error (type=Unauthorized, status=401). Unauthorized. Only able to sign in after shutting off IPad and turning back on. Then it happens again after signing out of app and then attempting to sign in later the same/next day. I never use a VPN on this device and using my laptop doesn’t address the issue. This started with my last IOS update, because contour worked find on my IPad prior to that update..Version: 6.9.1
✓ Worked fine but not nowIt was working fine inside my home wifi and outside my home network. I was able to watch my shows on the road and even while I was traveling international. Now it is not. Even in my cox home network it ask me to enable my privacy location ( hello I am home in my home wifi). When I am traveling also it asks me for my location and if I am traveling outside the US, it says that I cant use it. I am starting to wonder why all of sudden you need to know my location by enabling the gps? That is private. I dont like it and I must likely will change cox to something else.Version: 5.4.0
✓ Glitches not fixed in updates EVERStupid app added Telemundo to my favorites and will NOT let me change it. Will not let me remove Game Show Network from my favorites, which I never added. There has NEVER been a update to this app. The app decides which channels are your favorites, even if you never watch them and try to change them. Removing the app and reinstalling did not fix problem. Many unwanted channels appear on favorites and can not be removed. Within the app store, the 'report a problem' feature has been disabled. Having the channels you watch on the favorites screen is a must, to scroll thru all channels is 100's of screens with small, unrecognizable icons/logos. Some random channels are in in proper alphabetical order like the rest. NBC can be found in channels that start with "K" but you have to scroll thru 100's of screens to find it..Version: 7.11.0
✓ Was loving it, but now I’m just annoyedWhen I first downloaded this app it was great! I used it all the time on my phone! But now, every time I find something I want to watch and click watch, an error message comes up and simply says “Something went wrong: We’re sorry, something unexpected just happened. Please try again.” No matter how many times I try, it does not work. I have tried deleting the app and installing it again, signing in and out, turning on and off my phone, etc. Not sure what happened but it is highly disappointing..Version: 6.3.0
✓ Wants a “University” Sign in! Will not workI have used this app for the past several years with no issue. Over a month ago, it all the sudden asked me to sign in using a “university” login… I have contacted COX Tech Support, and after someone “worked” with me via an online chat for over 3 hours, they gave up and said they had no idea what was wrong on how to fix it. She was going to start a trouble ticket and get back with me…that was over a month ago!!! Still nothing. I have uninstalled and reinstalled the app several times and it still asks for the same thing. I have been on the COX forums and have seen others with the same issue…but no resolution or acknowledgement by Cox of a problem. They have no problem collecting my money every month…but seem slow to assist when they’re service doesn’t work. I see a lot of folks leaving Cox when Verizon FIOS becomes available in my neighborhood. Competition is a good thing, something Cox hasn’t experienced in this area before..Version: 6.10.0
✓ App rarely worksThis app would be great if it worked and did what it claims it does from their commercial. The commercial said you can record shows from the app and watch them from the app. This app doesn’t do this. It also has A LOT of issues. During a 30 minute show, the app crashes at least 10 times. It also has a lot of issues with the screen freezing as soon as the show comes back from commercial. The sound work but the screen freezes on the channels “we’ll be right back” screen. So, I hear the voice but don’t see it. I have to close and reopen 2-3 times to be able to watch the show with picture AND sound. This happens at lease once every time the show comes back from a commercial break. It’s never happened during a commercial break, just during the show. This app also cuts out parts of the show. When watching a comedy, it’ll come back from commercial break mid-punchline. It comes back mid sentence. Cox REALLY needs to fix A LOT about this app, or just delete it and start over. I’ve had several different TV providers and Cox’s app is the worst..Version: 7.1.0
✓ Lousy Software.... STILLUpdate 22 April..... Well you guys dropped another “update” last week. Figured I would give it a bit and see if “quality” was anywhere in the neighborhood. Nope. Still big lags in performance on a top of the line iPad. Perhaps the programmers could learn to pump gas for a living? Doctors practiced the way you program and cemeteries would fill. Cox: Later this year you are getting a competitor in my area and I will no longer be stuck with you as my only choice for TV/Cable. Up your game if you want to have a shot at my business. —————————————————————————- Update 17 February, 2019: Your “upgrade” 3 days ago was a bust, as usual. Uninstalling and reinstalling (1 week old iPad Pro with lots of memory— no hardware excuse available to Cox). ——————————- Response to my current review is a Cox cut and paste from last March! You guys are sloppy. HomePod is not the same as AirPod. 1. Still mistakenly prevents me from access when on my home wifi (and no VPN). Did everything including reboot multiple times. 2. Still denies the ability to play the audio through a HomePod speaker. Adjustments to the interface with the last “update” make the user experience worse. Please take more pride in your design and coding. Why not just drop Cox? Cox has a monopoly in my area, so I am stuck with you..Version: 5.6.0
✓ Recent channels not accurateNot sure where they are pulling the data to display recently watched channels but it’s not from channels I watch. Sometimes it shows channels that are not even in the same language! I remember this working correctly in earlier versions but now it’s completely useless. There is also no way to provide feedback from within the App to report problems. There is a Help section which just allows you to call, chat, or go to their social media accounts. It needs to allow submissions of bug reports and suggestions..Version: 5.9.0
✓ Cox suckersMy vintage iPad Air has worked well for years for utility purposes around my house, primarily to watch TV on Contour... like in the bath etc. Nothing wrong with the app... it worked great, wasn’t broke, and didn’t need fixing. I was able to watch TV on the move. Then Cox moronically created an updated Contour app that requires an upgrade to IOS 13.0, and of course Apple would rather have me spend $800 to upgrade to new iPad, rather than make the IOS version compatible with one of their “older but working products”... just so I can sit on the toilet, watch TV, and take a dump at the same time. F-you Cox... I’ve suffered with you insufferable antics for years now, and this is a typical example!.Version: 7.5.0
✓ Channel AudioSome channels have major sound issues when watching on tablet or phone, such as Oxygen and WGN. (plays volume for 3 seconds then silence. Very annoying.) If you read reviews I’m not the only customer with this issue. Update fixed the shrink/multitask issue, but I still can’t watch certain channels because no sound. Noticed difference in commercials with TV vs iPad. I’ll be sitting outside watching a show on iPad and see the same channel inside has different commercials which is very odd. Beside the sound issues, I use this app a lot and I like it. Just wish they’d fix the sound issue on channels that I pay extra to have but can’t even hear..Version: 5.10.0
✓ Change in policy?I love this app for the ability to watch movies and shows, but recently it started requesting my location when I tried to do either, even when I’m on my home network! This seems like overkill to me because the app already knows if you’re not at home because it only allows certain shows and movies when you are not using your home network. Is there a way to get rid of this location requirement? I love the service, but for the money I pay I shouldn’t have to give out my specific location. ‘Home’ or ‘not-at-home’ should suffice..Version: 5.3.1
✓ Nothing surprising from Cox at all...Just like everything Cox provides, this is a terrible, unreliable, scummy service. I downloaded this app because my dad passed away recently so I went to visit my stepmom out of state. Back home, I have the NHL package purchased ($40 for 5 out of market games in the season to avoid ridiculous blackouts) so I was really hoping to watch a game that was scheduled since it was only going to be an ESPN blackout game. Im thinking perfect, this is why i paid $40 for those few games, in case of a situation like this. Of course i log in and everything seems good. I go to see the hockey channel, and it says i need to be connected to my home network to watch...... if I am at home and have full access my TV, why on earth would I want to be watching on my iPhone. so just another useless and scummy "feature" from Cox.Version: 7.6.1
✓ Not be able to watch on iPadLately all I get from the site when I’m try’s mg watch on my iPad at home is browse to go tv. It won’t let me watch my regular stations like I’ve been used to. This is truly a shame because you guys have been doing great up till now. I pay a bill that’s already too high so the least I should be able to do is watch on my iPad when I move to another room without a tv. My internet is working great so please don't say I should check it and I’ve also turned off the iPad and I’ve deleted and put the app back on. So I definitely need another solution......Version: 4.12.0
✓ At Home Sign-In IssueI am trying to watch local channels and the app keeps telling me that I cannot watch them because I am not at home even though I am sitting in my office about 6 feet from the Cox cable modem and my router. yes, I am connected to my own network! I contacted Cox and performed all of the typical Cox recommendations: reboot the cable modem, reboot the router, restart y iPad, and uninstall and reinstall the app. Oh, I don’t want to forget clearing the browser cache! I told them that I had done all these things before I bothered to call them but they insisted that I do it again. After about 45 minutes I was transferred to a higher level trouble shooter and spent another 45 minutes making no progress. I was then told they would have to create a ticket and forward it to a special department that handles app problems. That department was supposed to contact me when they solved the problem. It has been a month and guess what? I have not heard one thing and my problem has not been solved..Version: 7.1.0
✓ Find Another CompanyThe app itself works fine but the WiFi is not what it supposed to be. They forced me from 30mbps to a 50mbps plan because the Cox rep said that 30 was phased out, costing more per month but I couldn’t see the difference. Lately when I want to just watch TV on my phone, it buffers BIG TIME. The Cox rep said my signal looked fine and that was AFTER rebooting the modem, router, restart and network reset on a iPhone 11 Pro. The iPhone is the ONLY device on the WiFi. Still buffers every 30 seconds without fail. On the other hand, Cox sure likes to remind and email me 10 days ahead every time the bill is due, AND every time I negotiate a new 12 month plan, my plan keeps expiring in 3 or 4 months… I keep notes and dates in my phone as to such. To top it all off, the rep starts getting pushy about upgrading the plan. Why would I pay more per month for the sloth speed service in a prettier wrapper ? Keep looking 👍 UPDATE: Dear Developer, Checked speed, Download is 50.8 Upload is 2.92.Version: 6.9.1
✓ So the point of the app is???So I moved from California where we had Xfinity and thought Cox was something similar but NOT so I travel a lot and thought umm why not download my cable providers app and catch up on tv. Well low and behold the app is so useless!!! What’s the point if I can NOT ACCESS MY RECORDINGS OR ANYTHING ELSE OF MY CHOOSING WHILE “OUTSIDE HOME WIFI!!! If I was IN MY HOME then I’m using the cable and WiFi no need to watch in ANY DEVICES!!! But if I’m AWAY FROM HOME I SHOULD BE ABLE TO WATCH WHATEVER WHENEVER!!! Cox only has “limited “ movies and tv “outside home WiFi” which is a complete rip off and highly disappointing WORSE CABLE AND APP EVER!!!.Version: 6.10.0
✓ Good and badThe app is really good and has got through so much amazing updates but I dislike how I can view tv channels for shows or live events I purchased for example I purchased the jake Paul vs Ben askren fight but no matter what I did I couldn’t access the channel through the app so instead of watching it in my bedroom I had to go to a different room with a cable box in it but other than that it has definitely gotten way better.Version: 6.3.0
✓ Absolutely TerribleI NEVER write reviews because I’m very laid back and understanding. However, this app provides a terrible user experience and the developers just don’t care. Given that many of us are spending money on Cox service, it’s hard to accept the ridiculous challenges from this app. I’ve constantly had to log in and out to be able to see specific shows. When I try to watch a show that I know is available (because I’ve checked the On-Demand option via my TV), the episode is greyed out without any option to press play. This continues for weeks unless I log out and back in. Now, when I enter the tv show title in the search bar, nothing even pops up. Literally nothing. I’m pretty much always on the go because of my job and lifestyle... so being able to connect on my phone and smart devices is important to me. It’s frustrating that a company of this stature has consistent issues with this. Do yourself a favor...don’t download this app...also, consider something else besides Cox. I just can’t do it anymore. You’ll regret it..Version: 5.12.2
✓ Cox Contour AppThis app is still sub par, it does not allow viewing of certain programs, the excuse is you need to be connected to your in home wifi. Well that is false, I am still not able to view certain programs even when I am connected to my in home wifi. I called customer support and I was told because of issues with that app, I would need to delete the app and reinstall. Well that did not work. This has been going on for years, and the response is the same, we are working on fixing these issues”. The app also does not allow me to download any shows for viewing off wifi, very disappointing for the money Cox charges. Direct TV is still a better option, Cox is years away from competing. VERY DISAPPOINTED long time customer☹️.Version: 6.9.1
🙂 Cox Contour TV Positive Reviews
Cox Contour TV works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Cox Contour TV.
⛔ Cox Contour TV Problems
