- 92.3LEGITIMACY SCORE
- 92.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Aura: Meditation & Sleep, CBT App Complaints & User Negative Comments 2024
Aura: Meditation & Sleep, CBT app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using Aura: Meditation & Sleep, CBT? Can you share your negative thoughts about aura: meditation & sleep, cbt?
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Aura: Meditation & Sleep, CBT for Negative User Reviews
✓ RubbishAll I wanted was to see what they had to offer before signing up. The app tries to go through data gathering sign up process so I thought it would be better to check out their website first. That did the same thing. Rubbish, annoying, and disappointing. Still, I went through the questions and even gave them an email. Last thing I am presented with is credit card information form and the usual attempt to get you on free trial that clearly turns into paid because that's the trick. If they were genuine and confident about their offerings they would not need this cheap ploy. I am not giving over card details details before I can see what is on offer, no matter how cheap something may claim to be. At the very least display your full content listing on the website to allow people an informed choice..Version: 3.18.106
✓ Unable to useI have tried to start free a trial for over a week.. Every time I try the app says cannot connect to apple subscription service please try again later..Version: 3.11.6
✓ Just looking for your moneyThey try to force you to buy their premium membership immediately. Before you even have a chance to see what it’s actually like. And then they lock all of the emotions because only people with money are allowed to have those, right? I’m just a broke university student who’s trying to find something that’ll help my anxiety during exam season, I can’t be worried about cancelling a trial that’s going to cost me more than $80 for a years subscription. This app is just looking for your money, they don’t care about anything else..Version: 3.0.15
✓ Great app but misleading subscriptionSuch a great app with a wide range of wellness features. Was so happy to find it. Very disappointed with the subscription options however. The free trial puts a hold of the yearly amount onto your account. Only when you cancel this they give you the option to pay monthly. After cancelling I then received an email with a hefty discount to persuade me to go premium. This isn’t fair for those who have signed up at the full price point. A fair set price for all would make more sense, which could be paid through the apple App Store and not with banking holds. I initially recommended to friends who have not signed up due to the subscription method..Version: 3.15.18
✓ Used to loveThis app was great when i could use and listen to all the meditations without having to purchase a membership, now you can’t really do or listen to much without having to pay, disappointing..Version: 3.1.7
✓ Want my money backI have no idea why I have a charge for $177 from this company.Version: 3.18.95
✓ SCAMHad absolutely no intention of signing up for 12 months. Had $120 taken from my account. Have emailed the company, but had no response. I don’t want the 12 month contract, I want my money. Even if they charged me for one month, it would be liveable. But to have $120 taken from my account for something I don’t even want is disgusting. And to not even reply to my emails is worse. I would recommend this service like a hole in the head. I’m feeling very cheated right now. I was looking for something to help with my mindfulness, not something to completely infuriate me. I couldn’t be more dissatisfied..Version: 3.14.8
✓ Didn’t like itNo.Version: 3.18.92
✓ DO NOT GET A FREE TRIALDo mot get a free trial they woll charge you immediately. I decided to try out the free trial thinking that they would charge me and as soon as i signed up for the free trial they charged me 60$. this company is STEALING from you please be aware before 60$ goes down the drain. this entire situation caused me more anxiety than anything else. BE AWARE. i am also a college student dealing with a lot on my plate. i don’t have money to just waste like that, i’m literally selling all of my clothes online just to make money. this is disgusting and the company should honestly be ashamed of themselves. i also read the terms and agreements very well thinking that i would be able to try out the app before having to pay. it also says that u can just pay 5 dollars a month instead and somehow it wouldn’t let me choose it. this company is nothing but disgusting they’re targeting people with mental health issues and stealing their money which is just absolutely disgusting. i emailed them to get a refund but looking at these other reviews i won’t be getting one which is just great. please give me a refund if you see this..Version: 3.12.38
✓ Don’t download thisVery difficult to understand subscription and how to stop any payments. It is a very expensive app. Be careful, as it doesn’t show up in your subscriptions and you can’t find any subscription period on your account. They do not manage the subscription within the App Store as all my other apps, are so you do not have the apple protection of the App Store with clear subscription listing and annual cost. Apple only shows the initial free download and no further costs so you are mislead into thinking there are no more costs. The app doesn’t show any renewal dates. Aura also upsells. Individuals are charged the more expensive $119 ‘family’ plan. For such a highly rated app all this is very surprising . Apple needs to monitor this behaviour within its App Store products. If you buy an App through the App Store the annual subscription should be shown..Version: 3.18.18
✓ A LOT of average meditationsThe app feels like you’re using a public site where anyone can upload their meditation guide, meaning there are literally thousands of meditations to choose from. When you’re anxious or stressed, the last thing you want to do is worry about finding the right meditation, and sifting through all the bad ones (which there are a lot of) Has potential, but I’m disappointed I wasted my money on this app...Version: 3.14.29
✓ No free content on this appMakes you go through a lengthy quiz and sign up for an account before you can see anything on the platform, and once you get though you use it, you discover that all the content requires payment. There’s a free 7 day trial period, and then it auto renews a large fee. I thought there would be at least a few free things to use. It doesn’t make it clear before undertaking the quiz or handing over your email address that this app requires a paid subscription. Don’t bother downloading or doing the quiz unless you’re willing to pay for the content, otherwise it just wastes your time..Version: 3.14.55
✓ Glitches and fixesGreat content, but the app has problems, poor programming. The constant refreshing is A BIG PROBLEM needing fixing: the app refreshes each time I go back into it from another app, or from the phone being locked. THIS IS EXTREMELY ANNOYING because I would like it to stay on the track. Sometimes I have to pause to do something else on the phone, other times I get a track ready before my commute so that I can start it easy while driving, but, poof!, it refreshes. This app acts like a social media app, which it shouldn't be. It distracts from it's purpose. Find a better term vs “Level up” or just remove it; makes it like a kids video game (wrong feel). Creepy“welcome to aura” clip that is on some tracks (it sounds cultish). Also, problem of not being able to get to the lowest playlist when the current selection banner is across the bottom..Version: 3.14.1
✓ Be careful during the free trialI downloaded the app to take advantage of the 7 day free trial. I cancelled the trial on the last day only to realise the next day that they’d charged me for a full year only an hour earlier that my cancellation went through. They don’t send any emails or other reminders or let you know when you use the app how many days you have left in the trial so be careful to cancel early if you don’t want to pay for a full year. After emailing them about the full year charge without notice, I was met with a “oh well, you must have disabled notifications in the app, too bad” response. I find it hard to search for decent meditations within the app and the ones I’ve tried are quite generic and underwhelming. There’s better options out there for meditation apps and they don’t resort to underhanded trickery to get money out of people..Version: 3.18.36
✓ Aura stole money off my credit cardI am now fighting to get my money back and my bank says i have to change all my credit card details to block this company from stealing more money. I did a seven day trial and found nearly all the mediations are the same with different people. I thought it was ok until then so didnt want to use it anymore, some of the recordings were starting to become brate with background noises putting the whole meditation off. I got an email confirming i am no longer able to access as my 7 day period is up then i got another confirmation from the co founder Daniel lee saying can i do video call to say why i dont want the app anymore and then when i pressed that it tried to sign me up on another free trial platform.. Tottally rigged Nd then money missing out of my account.. I am still waiting to even here from them let alone get my money they stole and pay back my bank for overdraft fees.Version: 1.3.38
✓ Keeps crashingThe app looks lovely but I can’t get very far with it crashing every time I try set the 3 minute meditation part..Version: 2.8.8
✓ Lost my streakI was really enjoying Aura and I saved alot of my favorite teachers who did wonderful hypnosis and meditations for me to fall asleep to. I know I had also signed up for a yearly membership that was not even close to expiring. My membership will no longer work. I have lost all my daily streaks and contacted Aura. I am really disappointed in this and it’s made going to bed a unpleasant experience. Please connect with me as I would like to get this rectified..Version: 3.18.87
✓ Some BS lol$70 (or $77) a year, funny. As someone who doesn’t have a job, I’m not getting the full version. I’ve also deleted it, because i can do very minimal things, almost nothing. 1 Star..Version: 3.2.1
✓ Horrible refund procedure. Don’t expect a successful refundUsed the app during the trial period and decided to cancel it. Discovered later that I was charged for the full subscription after cancellation. Emailed and requested Aura for a full refund, but they advise me to check with my bank and with Apple store. The team does not take care of anything about your payment, doesn't make the initiative to help out in any way, just dumps the situation on you to fix it yourself with other services ( First with Bank, second with Apple ..etc ).Version: 3.10.29
✓ Nothing to do without payingSo I downloaded this thinking it might help with my depression and stress, only to find that you have to pay before you can try anything out. Hardly relaxing!! Apparently with the completely free version when it asks you how you are feeling the only option you have to respond with is OK and you can’t try any of the meditations or mindfulness sessions out! Even the 7 day free trial is just to get you to sign up then if you are suffering bad linked to depression like me then you are bound to forget. Feels like they are trying to catch people out. Would be nice if they gave you the option to try it for free for 7 days without money automatically being deducted from you account after this. For the completely free option Very disappointing..Version: 3.1.11
✓ Most frustrating, non user friendly app everTry cancelling the subscription. Very very frustrating. Absolutely not recommended.Version: 3.18.78
✓ Cheapo version of CalmContent’s somewhat decent. The app is a bit limited though and doesn’t work correctly on my iPad (no landscape which is REALLY frustrating). There’s also no dark mode support. These are things that work on Calm, which is basically a much nicer app experience. I’m only using this because my company cheaped out and swapped our Calm sub to this. I guess Aura’s sales department go around undercutting Calm corporate users. 😞.Version: 3.11.64
✓ J’ai payé mon abonnement à nouveau 85$ CAN il y a déjà plusieurs jours et je n’ai accès à rien!Pire service à la clientèle. Je leur ai écrit 3 fois et jamais de réponse, pas moyen de faire rétablir mon abonnement alors que j’ai payé pour un an. L’appli me demande de repayer et sur le site aussi pourtant c’est facturé et chargé sur ma carte de crédit depuis plus d’une semaine..Version: 3.18.80
✓ Disappointed:(I looked through the app and was really excited to use it, it seemed awesome and super helpful for sleep, but as it turns out- you pretty much HAVE to get the subscription. Was hopeful I had found a good quality app that you don’t have to pay for..Version: 3.14.21
✓ Cost way to muchWhy does this cost so much? U could just make this app free and help people with stress, sleeping, sadness ect. But u would rather make people pay over 90$ to help them with a app that just talks to u..Version: 2.8.3
✓ AnnoyingI found this app really unsteady because of the time it takes for the next session, I wouldn’t recommend it because it asks for money. You can’t really get apps these days that don’t.Version: 2.9.6
✓ Not ImpressedI downloaded this because I was having trouble getting to sleep and I just wanted it for a week and it said I could have it free for a week well I can’t download any apps on my Apple ID now because I only wanted it for a week so I didn’t have to pay I got ten emails a week so I am certainly not aloud impressed.Version: 3.4.25
✓ Insight Timer is free - why pay for this?I am turned off by the instant requirement to commit to pay if I forget to cancel a trial membership, with no other option to experience the supposedly purpose-driven product before committing to a subscription. Your first priority is profit, and that’s a moral issue with you using your poor mother’s depression to make you look altruistic. Don’t claim you are in it to help people like your mother and first make them sign up to subscribe first. Offer some free content to people who may need it and not be able to sign up. Show the value you claim you want to bring the world upfront. I downloaded the app, which looks like a direct rip off from Insight Timer’s UX and they offer their content free with an interesting support model. I couldn’t try even one experiences before you made me sign up for a we-hope-you-forget-free-trial. Just left a sour taste in my mouth. I’ll stick to generously supporting the plenitude of truly altruistic brands. I was drawn in by the story of the brothers, and turned off by the experience of commit-before-you-try..Version: 3.18.14
✓ Disappointed about the priceOn the app it say it will be $59/year and when i subscribe my confirmation was $79/year! Sad they can’t updating they’re price properly or just specified if it was USD $. After the app is nice but i don’t want to pay $80 a year when i know i might not use it all the time..Version: 3.11.28
✓ Bring back Mood!!With the removal of the Mood component of the app in this new update, I unfortunately will no longer be using this app- as I’m sure many others will feel too. Why remove such an important and functional part of the app? This was a fantastic tool for self reflection and tracking your mood over time. How devastating it is to have invested over two years in this app to now lose all my diary entries from this time! 😣😔 I am so disappointed 😞.Version: 3.7.3
✓ Really, what’s the point?I can certainly appreciate that people are making free apps to help people with problems like stress, anxiety and depression, etc. But not this one. One of the first things you’re offered is the premium membership which already made me think “I know what this company is it for” but I still had hope. And then they locked actual emotions behind a paywall? The only emotion you’re able to choose without paying is feeling “okay”. Wouldn’t recommend this app to anyone, you might as well just go online to YouTube or other sources that are actually free and easily accessible..Version: 3.0.12
✓ 3 stars because it’s not free but from look I would give five.This is a first time I’m leaving a comment on any application. I liked it, the start is amazing, the questions, but then everything is locked. 7 days trial is great but what after that? It’s really sad that there is no good applications that are free to use who can help to those people who don’t have so much money to pay things like this... and usually those are the most who need help. I will try 7 days of trial but I’m already sad that I’m not gonna be able to use this wonderful application... all the best!.Version: 3.10.46
✓ Why should I have to pay to be happy?!I have been diagnosed with major depression, anxiety, and AD-HD (attention deficit hyperactivity disorder) and when I was playing Wordscapes, I kept seeing ads for this app. I decided to download it and figured it could be helpful. The meditations themselves are helpful but you can only do one 3-minute session every 2 hours. And you’re limited to what emotion you’re feeling?! How ridiculous is that?! And it was even worse when I first downloaded the app. It asked me how I was feeling and I couldn’t answer truthfully because the only option was okay, and I was not okay. The only way to access many of the features on aura is by upgrading to premium which is ridiculously expensive. Why should I have to pay to feel okay. And after all, money doesn’t buy happiness so what’s the point?!?! But the thing is, it isn’t just this app, but pretty much every meditation app that makes you pay. And this app called breethe, it was free to download (like this one) but as soon as I went on, it immediately made me have to pay if I wanted to use it so I deleted it right away. So I’m requesting that this app makes some improvements so I can actually feel happy or calm or able to sleep. That would be very much appreciated!.Version: 3.4.11
✓ £60 a year.Don’t download as they are NOT upfront about costs at all. Wonder why?? So they ask what you’re interested in first before you can go into the app, no you can’t skip this, then you fill in loads of stuff once you’ve done that they tell you they are loading you’re personalised stuff. . Oh did you want to listen to it??????? £60 Er no I can get this elsewhere for free, bye. Yes I would have paid something but not to you because you weren’t up front. Bye. 0 stars No one asked you why you need to know the person’s interests, that’s obvious. But you still didn’t address that you are NOT upfront about costs first before all the other questions and why, did you!.Version: 3.13.29
✓ TERRIBLEAWFULL! Wheeler you nées hop on ceirten Ways un’ess you pay a lot or monte you can only fêlé 9ne way and ne haltères un inédit way that dosent help on a lot or things.Version: 3.9.35
✓ Confusing and too many instructors with bad recordingsI want to like this app but it’s so confusing to find a good meditation. I’ll spend 10 minutes trying to find something to guide me. Second thing is, getting notifications about suggested meditations, I’m like “yeah that looks good, I’ll do that later”. Later, I open the app…. No idea where to find the suggested meditation. I really do not like this at all. Why couldn’t you send me an in app message? Then I could find it 💡 Seems like an easy thing to do, hope y’all do it soon or I will not be renewing. It really does annoy me that much. I get excited for the suggestion and then I’m met with disappointment and confusion. Third thing, way to many instructors. Makes it hard to find a good meditation to listen to. A lot of their recordings are bad. Their voices are way too loud compared to the nature and music sounds. Maybe I’m just spoiled I guess but I think there needs to be a better filter for who’s allowed to submit there audio, or maybe someone in charge of mixing them better. I literally just turned on the app to meditate and after I started 3 different ones, all sounding to bad to use, I had to come add this to my review. Hope to see improvements.Version: 3.18.96
✓ ‘Free’ Trial MessAs others below me have said, it is almost impossible to unsubscribe from the trial. I did so through Apple subscriptions immediately after signing up to ensure that I wouldn’t forget, found the app disappointing (more on that below), yet was charged for a full year. I emailed the company and was told I could only unsubscribe through Apple…and on and on. I still can’t tell if they are going to charge me again after 12 months. I’ve tried using the app a few times, but it is a messy combination of Insight Timer, which is mostly free and uncomplicated, and Calm, which is just generally a much nicer app. Those apps, as well as others I’ve used, like Smiling Mind and Headspace, are well organised, have a consistent style or clear purpose, and will suit different people based on personal preference. This seems to be trying to be everything, which kind of defeats the purpose of mindfulness in my opinion. If you are looking for something with a million options at once and find places like casinos meditative and chill, this could be for you. I found it overwhelming, with unclear categories, unnecessary graphics, and unwanted and sounds. The sounds are just as difficult and frustrating to turn off as the subscription. Not recommended..Version: 3.18.44
✓ Problem with the appI have recently had my phone stolen , I had paid for a full years subscription a few days before , I now have a new phone when trying to reinstate my Aura App I have now been sighed up for another 7 day free trial which obviously I don’t want as I already have a year subscription I have tried emailing my reply is you are dealing with a high volume of requests I would appreciate someone getting back to me before another lot of money. Goes out of my account ..Version: 3.14.25
✓ I am on the fenceI usually love this app i use it every night but i have just gone into my subscriptions to check if i needed to cancel anything i didn’t need, up poped a subscription fee of 154$ to renew it but i have NEVER and would never pay that much for a subscription so please explain..Version: 3.18.89
✓ Extremely limited if you want free versionUpdate: developers contacted me extremely fast when I left this review and I do appreciate that they care enough to do that so I boosted this a star. There is a very limited option for “free” users but I still wish apps like this weren’t so aggressive with pushing you to subscribe immediately and set up a new account etc. It’s like, just let me see what your app is about first. I am sure this is a nice service for paying customers but with all the subscriptions out there, I’m scrutinizing choices and with this one it was hard to know much about the content from the stuff that was free. Old review: I saw reviews of this app and downloaded it. I assumed that like any app of this kind, it would offer some sort of free content. I’ve been trying and trying, and as far as I can see, I cannot access anything unless I subscribe to their premium. I understand that it’s a free trial but that’s the way they try to hook you in. I have no desire to give yet another company my email so I can receive a ton of marketing emails every single day before I even know if I want the service. So now they just lost me and I’m going to delete the app..Version: 3.18.7
✓ Impossible to cancelJust keeps taking out money and doesn’t offer an option to cancel auto renewal..Version: 3.18.91
✓ MoneyHow would it make you feel if you were suffering, someone finally came alone and said “I can help,” and you turned to them in trust, truly hoping that they could help you, and the first thing they say to you is the nature of the payment plan for their service? For me, it makes me feel like money is the primary focus, and not whether Im okay or not. If what you have is truly worth having, people will happily make sure your monetary needs a met to keep you around. ** The problem the way the subscription is set up is that people are turned off by the nature of free trial subscriptions. Namely because many companies factor in profit made from people failing to cancel in time. So when people see things like that they assume it’s all about profit. You’d be far better changing it from a subscription base to in app purchase and making the primary function of the app more accessible without subscriptions. I’m sure you’ve noticed many people delete the app as soon as they hit the subscription screen. **.Version: 3.11.22
✓ Pretending to be freeYou can’t get anything for free unless you do a free trial that automatically charges you almost $60 after 7 days. I hate fishing apps like this. Don’t make it seem free and waste peoples time than..Version: 3.2.2
✓ UI improvement opportunityLots of pop ups - not really a zen atmosphere but quality of content is good.Version: 3.18.79
✓ Aura 1 star reviewHi, I downloaded Aura because I saw an advert on Instagram which caught my attention. Once I downloaded the app I realised that most of the app was premium, when it asked how I was feeling the only free option was “okay” I personally found this annoying and worth only 1 star because it didn’t help me overcome my problems like it said it would do because of how limited the app is to users who don’t pay premium. I believe that if this app would give more options to free users it would be amazing! I don’t mind the fact that there is premium I just mind the fact that it isn’t made for free users. Just an opinion :).Version: 3.9.21
✓ Trial isn’t available if you sign up with Apple!!I just attempted to sign up for the trial period and Apple immediately took an annual payment from my account. I can’t cancel because they say once you are in the app you can’t get a refund. Well of course I was already in the app having answered all of its start up questions. If I do cancel now, I am still paying for the year. Not cool as this app is over £50 a year! I want to know if I like it before I pay up. Outrageous and I will be calling Apple on Monday morning..Version: 3.16.31
✓ Doesn’t work for me and no easy contactUnfortunately, this app doesn’t work on my iPhone (Max Pro 12). The sessions/recordings and coaches seem excellent and I would truly like to have Aura. However, any session I tried cut out after 1 minute. And there is no easy way to contact the developer (there is a way but it’s not direct and you have to download the mail app as part of the process). So, good luck to anyone who can get it working as it really does have a lot of promise..Version: 3.12.4
✓ Warning: canceling is extremely difficultThough the couple of items I listened to on Aura were good, I did not have time to use the app enough during my $2.99 trial of just a few days, so wasn’t willing to subscribe annually or even monthly until I have more time to use it. But wow do they not want you to stop the annual (pricey) renewal after the trial. I have never found it so hard to cancel a subscription as with this one. I couldn’t find a way via my Apple settings or App Store or within the app, so sent an email asking to cancel. Instead of cancelling, the reply just gave me instructions on where to find it within the app, as it is quite hidden under ‘contact us’ (remember I had already contacted them via email). You then have to click the right answer to avoid being asked over and over and over if you really want to cancel. Yes I do! Tip to the developers: don’t make it so hard and so frustrating to cancel that people never want to use this app again. I will use an alternative should I need one in the future - I almost felt like I was being scammed. Put it this way - if my mother was using this she would never have been able to work out how to cancel. But maybe that’s the point..Version: 3.14.8
✓ SCAM!!!It’s a scam I got charged when I was on trial time, and I remembered cancel the subscription before my trial end but it was still charging to my Apple account Didn’t realize that I was still on it until they charged for the auto renewal.Version: 3.0.12
✓ Good content, hard to find what you’re afterI’m using this app alongside Headspace as that’s a big player in this area. I want to like Aura but I find the app could do with an improved UX. for example, when I receive the daily notification for my session, clicking into the app just shows the daily quote and then dumps me on the Home Screen of the app – leaving me with no idea of what my daily session was. When I start a course, it’s then also difficult to continue with that course the following day because it’s hard to find. If the team can improve on these basic UX pain points then this could be a great app. The content is actually very good, it’s just a shame that it’s difficult to dig into and be consistent with..Version: 3.18.78
✓ Annoying productYou turn off notifications, but they never stop coming. Oh, and all of their content you can basically find on youtube..Version: 3.18.97
✓ Pretty goodI find that aura is a really good app to use to calm yourself or to, I guess find the importance of some things, or to build self esteem and that sort of thing. The reason why I gave it 3 stars instead of 5 was because a lot of the podcast like things are locked, so you have to pay so for me that drags the app down. Apart from this I think it’s very good and I would recommend using it especially before going to bed.Version: 3.0.11
✓ Confused with pricingFree trial then as advertised, 59.99 per year (4.99 per/month)...attempt to start trial only to then see it’s now listed as 76.99 per year...click on “show all plans”, all that is listed is 11.99 per month or 399 for a lifetime program....??? Looks super interesting but that needs to be sorted :s.Version: 3.1.8
✓ Charge for everythingThe App content is good but I don’t understand why to get access to any of it you have to pay a fair bit. The App provider should make more of the content free.Version: 3.18.91
✓ SCAMTotal scam! This is the second time that this happened to me. In 2022 I got charged twice, so I cancelled. During cyber Monday this year I thought that I would give the company another chance. Bad idea! They just charged me a second time just Friday! Again! Can’t seem to get my money back..Version: 3.18.95
🙂 Aura: Meditation & Sleep, CBT Positive Reviews
Aura: Meditation & Sleep, CBT works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Aura: Meditation & Sleep, CBT.
⛔ Aura: Meditation & Sleep, CBT Problems
