Apple Support Negative Reviews

Apple Support App Complaints & User Negative Comments 2024

Apple Support app received 130 complaints, negative comments and reviews by users. Have you ever had a bad experience using Apple Support? Can you share your negative thoughts about apple support?

Apple Support for Negative User Reviews

✓ Round in circlesSimple task of updating an outdated card on iCloud payments - one might think. Card wouldn’t delete. New payment methods didn’t show. This support app was hopeless. Told me to log out and back in again - I did this and the whole support thread disappeared. Automation might seem clever but it ain’t human and I have wasted over an hour trying to sort the simple business of making sure I can pay my Apple subscriptions. Crap..ManofdogzVersion: 4.5

✓ Review system is inflated and scamTo make this short thumbing thru some of the apps reviews mainly the one I use and or have done businesses with all seem to have this 4.5 or 5 star rating but if I briefly thumb down thru it I see more 1 to 3 negative stars giving out by individual but some how. The bigger companies rating always seems to be 5 stars . I like Apple and I use Apple products and I think they make a great product but I think their whole review system has got a glitch. How much are the companies paying Apple to keep a five star rating ?big money tops, which is a shame because they not really know what company or product you’re doing with.Zek2MobileVersion: 4.8.1

✓ Great customer service but...They have good customer service. Always fast and prompt but I've had issues with technical support understanding more complex issues even when selecting a certain category of specialty when it comes to a problem. I've actually been able to figure out some difficult issues myself before support was while texting back and forth. I understand there's human error in everything --- but I don't think that should happen. Especially since I don't hold myself to high level of expertise when it comes to an iPhone. I'll give them credit on always being quick to respond but that goes hand in hand with having expertise in solving issues. Otherwise it's frustrating.Richie $Rich$Version: 3.0.1

✓ Lack of Service ExcellenceI’ve been a customer for over 12 years. I have almost every Apple product except an Apple TV. I called in regarding another replacement for a leather case. Directed into the store. Turn away from the Apple store because didn’t have receipt or case that show that it was replace in that store. Called back in & the rep provided the original receipt & the repair ID number & directed me back in to the store just to be told that they couldn’t replace it because it’s a year from the original purchase date not the replacement date. A COMPLETE WASTE OF TIME- SENT ON A WILD GOOSE CHASE! Can you believe all I ask for Apple to consider a 25% off a new case for the inconvenience & supposedly the Apple Advisor, Apple Tech Support, & Apple Sales team (not sure who I was talking to because the reps and chat team kept transferring to different people). Sooo disappointed in the service..DarealEboniVersion: 4.7.1

✓ AirPodsLa personne était incapable de régler mon problème qui était pourtant très simple, j’ai dû répéter 5 fois mon problème avant qu’il le comprenne vus qu’il parler a moitié français. Je suis très mécontente car il ma fait faire des manipulations sur mon téléphone qui on enlever tout mes réglages et mon contenus en général de mon telephone. Extrêmement mécontente..Melodye manoukianeVersion: 2.4

✓ Rip offI arranged to have my airpod pro case serviced/ repaired by Apple. It was a very slight problem where due to contact corrosion i occasionally had to wiggle an airpod in the case to start it charging. This wasn’t really a big problem but I expect Apple products to work faultlessly as the premium purchase price would suggest. I was told that I needed to pay £230 up front and after the product had been repaired the remainder would be refunded. I was also instructed that I needed to send the AirPods as well as the case back for repair even though they worked perfectly. A few days passed and Apple sent me a refurbished set of AirPods and charging case and charged me more than the price of a brand new set from an Apple shop stating that my original set was beyond repair. Many hours spent on the phone being pushed from one department to the next got me nowhere with my complaint so I have just accepted that Apple has ripped off a loyal customer and that there is very little I can do about it. I hope by writing this review I may help someone else avoid being ripped off by Apple.Once upon a time 2Version: 4.7.2

✓ How do I book Genius Bar appointment if my phone needs ios13.1I can’t update my phone to book a Genius Bar time ... I have ios 12.5 that’s it!! So I throw out this iphone 6s ...? amazingly however I can book an appointment to buy!.TrogstomperVersion: 3.3.4

✓ Updates and bug fixesWhy is it that I’ve had an IPhone for almost 20years and only the last year i need to update apps almost everyday. Ant it’s been happening for the last year.. what seems to be the problem here APPLE ??????.63morrisVersion: 5.0

✓ Will randomly not work as intendedDuring crucial steps, such as confirming that a specific number should be used for the next step, the app will have a continue button with no text that can’t be clicked. I have never had so much trouble with any large company’s account system as I have had with apple ID, and this sub par support app (which they have decided to entangle in this process). The numerous steps that it expects you to perform while verifying your apple ID are all points in the chain where things can and do go wrong. The app adds yet another layer where everything can go wrong. If there is anything that will drive me away from apple, it’s their inability to decently implement their accounts in a way where they aren’t a continual massive hassle to the end user. The inability of the support app to deal with even the simplest of task like email authentication without falling over completely is just the final nail in the coffin..Naysayer451Version: 4.2.1

✓ Not Expert in resolving issuesI have an issue with my Purchased softwares with My New Mac Air M2 . Softwares were already installed in my mac but they were unable to update , those soft are not linked with my apple ID. Apple Tech dont know whats the issue is and how to resolve it, they are putting me to the next person on line, and next to the next and next to the next , but strange thing is they dont know how to resolve it. It’s frustrating, they put me on hold about 2 hours and 3 days with multiple calls . I am so disappointed. 👎🏼 i would give you minus -5 star if i could ..SarohaVersion: 4.7.2

✓ Worthless piece of junkApple should immediately take it’s name off of this monumental waste of time. Every developer who had any decision-making responsibility for this worthless app must be fired immediately and laughed out of the business, so they can start new careers anywhere but in tech. Staffers who worked on this travesty for more than a year should be banished to entry level call center jobs in Bangalore. This app is so obscenely worthless at first I thought I’d been pranked by the Apple employee who recommended it to me. Not once, not one time, never has this app answered any of my questions with anything even remotely close to the subject. I’m gobsmacked that Apple released this as anything other than a cruel joke. I implore Apple to immediately pull this app from the App Store and start from scratch..Cedrik ZVersion: 3.3.3

✓ UselessIt is totally waste of time. Customer service is not good. The people who are trying to help they didn’t know what are they doing just asking silly questions again and again without any reasons. I’m totally disappointed with apple support..DrgononVersion: 4.4.2

✓ Really disappointingThought this web 3 and all these safety features where here to make us safer. No all I’m finding out is it makes it easier for Apple to not help at all. I’ve been calling and writing and all I’ve found out is Apple dosnt care one bit about its customers all it cares about is selling you a phone. Every conversation ends with we’re sorry sir there is nothing we can do for you or that’s a third party app we are not responsible or my favorite we can’t do anything because of privacy laws. So the people that steel from you have more rights then the people getting robbed. Makes perfect since Apple I’ve literally lost everything and everyone in my life in the last year. wish I would have never left my 50 dollar flip phone..Grizzly burVersion: 4.8

✓ Not worth it!I use an iPhone 6 still and downloaded the latest for it. It prompts me to upgrade and the current support software is BROKEN!! I can not use it at all, it just loos and says I need to upgrade..CeldzVersion: 3.3.4

✓ Experience with support todayI love Apple products and always previously had good experiences. Unfortunately, not so today. I contacted chat support to see why unable to activate a promotion that should come with new Mac. Uploaded copy of receipt at their request. Person stated the promotion had been used previously, which I did not understand, as I had not activated to my knowledge. Worker typed “no worries” then later came back with curt statement that decision that promotion was ineligible was final, without my having any opportunity to ask more questions. I would have appreciated facts on when this had supposedly been activated previously, which I assume would be in a record they are able to see. Ending the chat in this abrupt manner was the equivalent of just hanging up the phone. As a loyal Apple fan, this was not how I would like to be treated..Word wrangler 2Version: 4.2.1

✓ Latest update for iPhoneI am very disappointed in the fact that your most recent update to iOS controls the volume level for Bluetooth headphones. It turns down automatically because of hearing problems. The reason why I have it turned up is I am a disabled veteran who has hearing problems caused by protecting the very freedoms you enjoy everyday due to an IED (improvised explosive device) that exploded near me while in Baghdad 13 years ago. I have constant ringing in my ears ever since. So when it turns down, I can hardly hear the audio if I am working out or simply mowing my lawn. I am very disappointed in Apple since Steve died. Tim Cook is garbage. Fix the volume controls on the next update or I will never buy another iPhone again. Very dissatisfied disabled veteran.....OsctbrVersion: 4.1.4

✓ Apple SupportGreat service but terrible cost. Too expensive for the humble person who can’t afford Apples prices, without going into potential debt. Really should have plans for the people who’d rather not spend excessively on something that’s not as important as our health or mental health. Apple is rich enough to make this more affordable or even free to customers who are loyal. I’ve been loyal to apple since 2011, 10 years now. Surely that counts? Many people are in desperate situations. If you are rich enough you should pick up the slack for those unable too. Just my own opinion.MazzimikeVersion: 4.4.2

✓ The dumbest recovery experience possibleTrying to unlock an iPhone 6 to give to children. Cant remember the unlock code. Device said it can send a recovery code to another device, an iPad I dont have anymore. Ran through the troubleshooting to recover passcode. Wanted me to login into an @icloud.com account I dont remember the password to. Attempted password recovery to the @icloud.com email and it offered to send an unlock code to the iPhone 6 that isn’t working. Did “text me an unlock code”, entered the code, then the program wanted to send a verification code the the @icloud.com account I was trying to recover! Sure seems like Apple’s got a team trying to make owning their products as frustrating as possible. Thanks for nothing Apple.6523658263598739457Version: 4.1.1

✓ Same as not having any supportDownloaded it yesterday at the apple store because one of the store assistant told me it was the best way to have support but mainly because the store assistant couldn’t assist me with the question I had. I used the app twice since, to schedule a call (from apple support to call me), twice they failed to call me, I received no calls but the app’s log says they did call me which is a flat out lie. I don’t think I’ll bother trying again, travelling all the way to the store seems less frustrating even if over there they also seem to have no clue..Fed-up with appleVersion: 3.3.3

✓ Huge STEP BACKWARDS FOR APPLEWow!, thanks Apple. So okay, its bad enough you didnt put same brain to use on third gen airpods so they actually stay in your ear forcing some of us an hour after we purchased them to lose one having to go back and buy another pair. Now as opposed to earlier models we also lose them when trying to press them to get to next song or pause. Also, where is volume control on these? Im tapping and tapping and tapping NOTHING! Only to read today I cant be up anywhere where im not buttplugged into you or not connected to net wherebI must ask siri permission to increase or decrease volume. Sorry all you thousands of wifi only users or you guys who live in mountains. Also, cant seem to connect more than ONE ear at a time. Great plug n play using two "Apple" products👍 Jobs would be proud. So where do I go backwards and order your less expensive but better airpod '2's again??.GbbloomVersion: 4.4.1

✓ Why did this functionality have to be broken off the Apple Store app?Thanks Apple. Now I have another bloody app installed on my phone that will need regular updates. On top of all that the genius booking system is extremely kludgey if you are a parent trying to book an appointment for your child’s device. I would have expected you to have put more thought into this app before rushing it out..HoloVectorVersion: 2.4.2

✓ RemboursementJe trouve ça pas bon de ne pas rembourser si ont sais tromper ou ont ne savait pas qu’il y avais une autre versions pour la musiques..MNEWVE_OFFICIELVersion: 4.9.1

✓ Support, eh…a really polite script spoken by a FAQ Troubleshooting AI.If you have any sort of issue, with any device, just hard reset it. That is their go-to, first swing advice for EVERY problem I have encountered. I asked if that is their general go-to solution, the person I was speaking with confirmed. HomePod issue? Screw your ENTIRE smart home setup, reset the HomePod and see if that works. iPhone issue? Reset it! Asking any question that isn’t commonly asked, EG. Account specific, or anything more specific than “for iPhone(etc.)” is similar to speaking to a help bot. They’re very nice, yes. But this is the only support I’ve ever spoken to that has not presented a “recap” of my statement that conveyed understanding, and solution. Maybe it’s the forced recaps, possibility of managing multiple chats at once, or *Human’s* need for coffee for heaven’s sake, I don’t know. What I do know, is Apple hardware is the best on the market. Apple support, Care+ is an excellent idea. IDEA. It doesn’t deliver the greatness that Apple’s self-set standard expresses. I do hope Apple continues to dedicate resources to the development of Support..Ashtion34Version: 4.6.3

✓ Lemme be real for a min k?Ok so my mom is worried about her child yk watching “inappropriate stuff” which is completely normal! But don’t have a screen time down time thing! I’m going to a new school this year and the only way to contact my friends is by FaceTiming, messaging, and all that stuff and I can’t do it between 9pm and 8am! Well I’m awake before 8am and up after9pm! Why should there even be a screen time thing? Our electronics are our personal property! We shouldn’t have a bunch of restrictions! Honestly if you let the over protective people get a hold of that, it’s not even fun to have these things anymore. So why don’t you guys just quit the crap and let me learn from my own mistakes instead of having my parents prevent and restrict my learning! Ok? Oh wow there’s even a screen time thing on apple service! How nice..LugmylipglossVersion: 4.6.3

✓ Your mistakeI didn’t order the app. I was signed up by the salesperson without an explanation was to wha it was. Please cancel this. I don’t want or need Apple Care !!!!.SamtheLawyerVersion: 5.0

✓ NO SUPPORT!In the preview video, it shows that Chat Support is available within this App. No, no it’s not (not for everyone)! My error/issue is not listed anywhere on the App or the Apple/iTunes website! I found a very important error within Apple ID and billing addresses. I’ve contacted Apple so many times now about this issue (and similar billing issues in the past) and contacted Apple on many different platforms about my issue and no help! I am unable to call Apple about my issue either and I cannot continue anything until the internal error I found in Apple ID has been corrected. Again, my issue is not in any one of the help support options or FAQs. I have tried different multiple searches about my issue and no help has surfaced. Apple Support has not been supportive as of late and customer service has gone down hill since 2016. Disappointing..LouiseLj423Version: 2.4.1

✓ Atleast test your support website! It doesn’t work at all.I have been trying the support website tobget my refund but everytime i click on it, shows me something went wrong with the website! So I cannot ask for refund! The apple support application takes me to the same website which shows me the same error! I never thought it would be that had to get the refund!.Var VeeVersion: 3.3.3

✓ Purposely doesn't work in iOS 10.3.3Won't work in iOS 10.3.3. What if there's an issue updating to iOS 11?.ResorathVersion: 1.2.1

✓ Useless and unhelpfulStaff are polite but unprofessional. They took my money for an unauthorised transaction. I don’t have the product. They won’t refund my money (even though the game company support my claim for a refund). Apple support won’t explain why they won’t refund my money. They won’t switch me through to a manager or escalate the complaint. They won’t put the “denial of my claim in writing”. They won’t put anything in writing but my claim number. Clearly they stonewall customers in the hopes that the customer will have no evidence against them when the customer is forced to put a complaint into the ombudsman..BurntLotsVersion: 3.2

✓ Used to be so good! What happened.I am honestly so disappointed with the current state of this pathetic app. My phone switched off because of power saving mode and when I reentered the chat I had spent 40 mins of my precious time on, it went ahead and disconnected me!! Despite the fact i pressed reconnect and it said i had an ongoing chat. Not only this but it constantly freezes and quits on my new iPhone. Please Apple, fix your app..VR masterVersion: 2.3.1

✓ Avoids helping any way they can.All the cards I’ve tried have always been declined, requiring constant corrections even though my billing information never changed. Even my default card was declined for no explained reason. Attempts to change this went nowhere as apple decided that my password was suddenly incorrect, requiring several new passwords over the course of two years, and even then my cards and passwords were still invalid. Attempts to contact apple support were useless since a human could never be bothered to help..NianticDoBetterVersion: 5.0

✓ Watch ‘tell us what’s happening’ doesn’t allow selection of watch as deviceWhen I select my watch under devices, I am given a list of options and tell us what’s happening. None of the options matched my issue so I selected ’tell us whats happening.’ After describing the issue, the following screen lists all devices EXCEPT watch, and a device or option has to be selected to move to the next step. Had to select drop off repair for damage even though device is not apparently damaged and works otherwise (probably software on swim exercise) to get an appointment, hopefully can meet with Genius staff instead of just dropping off.MidwestDadVersion: 4.7

✓ WHERE IS THE HELP WHEN YOU NEED IT - BE WARNEDRecently I made a purchase online using Apple Pay, at the end of the transaction I was told that the payment was unsuccessful, knowing that I had sufficient funds and that I had used Apple Pay many times in the past I tried again and again but without success so I tried to pay just with my visa direct but it still would not go through, I then checked my credit cards to discover that the card tied to Apple Pay had authorised FIVE payments without any secondary checks with me, as the payments were shown with my card provider as pending I tried to cancel them only to be told that this couldn’t be done as payment with a credit card was a guaranteed payment, so Apple Pay let me down, my card provider let me down and it was left to me to sort out, eventually I got the store to reimburse me it seemed that there was a problem with their modem going offline but at the end of the day an unsuccessful payment is exactly that and if I was told it had not gone through then I should have been safe in the knowledge that my money was safe when in fact it was far from it thanks to the incompetence of Apple and my card company..Very disgruntled of NIVersion: 4.6.1

✓ Impossible to contactApple it would be nice to know how we can ACTUALLY contact you ! This app is brilliant for anyone who doesn’t live in Africa ! As there is no option for South Africa or even Zambia ! We have your stores we buy your products but that is as far as it goes ! We have no apple support we buy your products with restricted usage and again have NO APPLE SUPPORT ! Seriously sort this out ! Your support system is worse than a phone operator . For queries push 1 for iPhone , Mac or iPod push 2 for wasting your time and needing to repeat push 1 . If you still don’t get this push 3 . It’s ridiculous for a first world phone ! In a nut shell ?….. WE NEED TO ABLE TO GET HELP and especially since your last update clearly had massive Bug issues !!! And our expensive phones are bugging out !!!! Love apple but hate the lack of support !.J -axVersion: 4.4.1

✓ ExpenseWe pay heaps to own this phone and then apple have heaps of hidden costs, if I add my bank card details they start charging me for different hidden costs and it can become a break and bust the customer situation, especially when we are already living on a very tight budget. I hate the hidden costs because it got me into a lot of strife and put me on struggle street with my last apple phone..Open ShopVersion: 4.1.2

✓ Useful is you own the product you want Support with.If you want to ask questions about a product your considering buying, don’t even bother. No matter how hard you try, it will always ask you for a serial number. I was unable to ask a question about an Apple Watch which is really annoying. If you own the device, it is much easier and most staff know how to help and what they’re talking about. They don’t take long to connect and are very nice. Just a shame you have to own a device to ask a question about it..William James10Version: 3.3.3

✓ Update available my a@sI open the app it says update available. It is a new version available for download. The update is required to continue using this app. It has options below that update now or contact Apple support Update now I’ll take you to the App Store and shows you that there is no update available and the current update has been out for a month Version 4.8 It’s glitch effect on both, my iPhones Se and my iPhone X Obviously you cannot contact Apple support through Apple support Apple support needs support Maybe they are taking some time off.DabanksuxVersion: 4.8

✓ Updating to iOS 13Is apple able to address the concerns of may many customers who feel disadvantaged that apple support has deserted them as shown by the unanswered reviews on this subject. Also can apple please supply review nicknames instead of wasting time with the current “system”of guessing..Sheps8Version: 4.3.1

✓ Apple support treats customers differentlyBought a pair of headphones from an O2 store, and when the case stopped working, took it back for them to fix/repair it. They referred me back to Apple who was not close to where I live. I complained to O2 but nothing was done as they couldn’t verify I bought that specific device from them as it doesn’t have an IMEI. When I finally took to Apple, the manufacturer, I was told in store that if I was to buy it directly from apple, I would’ve gotten the AirPods replaced but because it was from a third party company they couldn’t do it. I have an apple device, it’s not something from a different brand. Been trying to get this sorted as apple now wants to charge me £70 for something that should be fixed for free. The AirPods case was checked in store and it was not something I did. Spoke to apple support on this app where the only option was to charge me. Is apple becoming one of those brands that tries not to fix issues on their devices?.BertoGDSVersion: 5.0

✓ Absolutely friendly and helpful!I never write reviews about an app unless I see or experience something great! This app is VERY useful if you are stuck or need help with your Apple device! The Apple team is very very friendly and interact politely! Best app in the Apple Store! I recommend this to all my family members and friends!._iiamuii_Version: 4.3.1

✓ Extremely disappointedThe app is straightforward to use and log in a case for repair properly. However, the only option for repair is to contact Apple by phone which I tried, but they never picked up the phone. I was on vacation and The closest Apple store is in another country! Since Greece has tons of tourism during summer, how come here is no Apple store nearby? I tried to look for alternatives ( email, live chat) but there is none! I was trying for 2 days to no avail while my first year warranty active (and expiring in 3 days) but zero support from Apple. The problem remains and my warranty is about to expire. This is 1 star not only for the app but also to Apple support as a whole..Kostast88Version: 2.3.1

✓ Apple supportOh dear looks like I have a iPad Air too old now to update the current version of 13.1 sadly it is very disspointeing because I have added $10 to my account and it refuses to show me that I have added it . Thankfully I have the email that is sent when I have paid it so they can't pull the wool over my eyes by saying never paid it... come on Apple you are not funny and quite frankly wasting my time.Carolynn 01Version: 4.2

✓ I can’t sign in my Apple ID on my MacBook.Usually I don’t write reviews but rather give ratings, I’ve been using the Apple support and they’ve been doing great so far (no lies). Today, I updated my MacBook to macOS Catalina and boom everything changed, it won’t let me sign in my Apple ID... I contacted the support as usual and these great women attended to me but couldn’t get the problem fixed... after hours of trying I was told that I’ll be redirected to the engineering department that’ll help with that after safe booting and all... do you know what the department did when I was redirected? Keep ending my conversation before it even started 😂😂 I guess they couldn’t help me out but instead of stressing they kept on putting me off.. I don’t get it, why would I be using a MacBook but can’t use my Apple ID (including AppStore)..Godson GregorVersion: 3.3.3

✓ Customer serviceCustomer service with Apple has taken a nose dive over the years. After being an Apple junkie and spending $10s of thousands of dollars on every new iteration of phones and desk tops and laptops I am done with Apple..NgovernoVersion: 4.0.2

✓ Wish I could give zero starsAfter paying for apple care for one and a half years, I went into the store to get a new phone to replace my broken one. I was told apple had flagged my phone and i had to send my broken phone to apple in order to get a new one. Workers also told me to use the support app because it would only take 1-2 days to get my phone. It’s been over 2 days and apple has not even shipped my phone. When I called the apple store they were very unhelpful saying there was nothing they could do even though they told me to use the apple support app. I’ve talked to 4 different employees over the past 2 days and I’m beyond frustrated with apple and their customer service..KT (k.41569201)Version: 4.7.1

✓ Images sent via the chat are not viewable by support repsIt's a bit of a silly bug, but if you are chatting with Apple Support using this app, and use the function to send/attach images from your photo library, the support rep (in my experience over numerous chats now) is not able to view it. They all say that they're not able to open it. I have a suspicion that the app is sending the images in HEIF, and the backend platform that the support reps use to carry on the chats simply cannot view HEIF images. I've been asked by some reps to send images in JPEG or PNG format, but the app doesn't give any option to choose the format as far as I can see. So either the backend needs to be updated to be able to view the images that this app is sending, or the app needs to be updated to convert images into an appropriate format before they are sent..SmartygusVersion: 3.3.3

✓ Some support is restricted.I tried to search webpages not loading and the sorts for my apple watch, but it only brings a screen that has my other devices (which I have no problem with). I had the same problem fixed last year with the website. Will have to contact apple without the support app..JackoThePokémasterVersion: 4.7

✓ I can’t download apps that cost money even though I have an apple gift cardIt won’t let me download apps that cost money even though I redeemed an apple gift card yesterday! It says that I have to put PayPal details In but I shouldn’t need to. I have tried multiple ways to try and get it to work but none are working. And I don’t even know how to contact apple support so that is not very good Apple. I hope that you can fix this so that other people like me can download our apps that cost money.😡.Mr. AircowVersion: 4.4.2

✓ DisgracefulA search for “iPad battery replacement” results in an error message??!!.WishIhadanoptionVersion: 5.0

✓ Apple is no longer simple and easyHow am I suppose to help my parents set up an appointment remotely when you require so much unnecessary information?.DeniskuchVersion: 5.0

✓ Purchase rip offBeware... if you purchase credits for games and discover you have insufficient funds at the time you purchase.. then transfer money to your billing account you will be charged for the purchase but never receive the credits... very hard to try talk to someone about your account... never again.Dreamland11111111Version: 4.1.1

✓ What a surprise…Well well , I had a feeling this was a fake app when I contacted them through the app to report a problem and the message set up was not quite right . Long story short it was a bot messaging me not a person and the big give away was the messages was not coming through on I message just normal sms. I have since tried to report this app to apple and guess what there is no record of me ever downloading it. I’ve got the receipt number on my phone to prove it . Wake up apple ur so called invisible iOS is not so? Trying to report or get advice is like pulling hens teeth. They don’t want to know and call you all sorts as iOS can’t be hacked? I beg to differ . My phone is is totally under the control of someone. And before u say back up and restore, i can’t back up it won’t back up at all. It says it backed up then when I check the back up it’s 100k data when it should be like 15G Looks like I’m going have to start from scratch again and set up another Apple ID . It will be my 4th in 2 years . Thanks for the support apple . Since Mr Jobs has passed away the company has deteriorated badly, I’m going back to a Nokia 3310 ..Down hill appleVersion: 4.7.1

✓ Speaker faultDue to software problem my normal speaker stop working and using loud speaker for answering the phone. Coming same problems in other iphone 12 software.BdbjnbVersion: 4.8

✓ Sorry, there is a network issue.Your chat ended because of a temporary system issue. Please wait while we connect you with the next available Advisor. And advisor will be with you in a moment. We look forward to helping you. After the 3rd time I got this message, I gave up. ‘Promising’ though.. the Advisor’s were trying to help, but I did NOT get a resolution on my issue, because I’d go through a whole speech describing my problem, just about get an answer.... then..... “Sorry, there is a network issue”... I don’t know 100% whether it was mine or theirs?... but I’m on broadband... and with names like, ‘Viswajith’... I’m wondering if they aren’t in some 3rd world country, with a couple of tin cans connected to the internet?.Tbanger9Version: 4.0.2

✓ Full of bugs; no response from advisorsTried connecting with chat support (AppleCare should give priority access), wait time was listed as 2mins and less and waited for 10mins, no response. Tried calling feature and it gives an empty pop-up with ok button. Never going to use this app to connect with support again..YgkananiVersion: 4.4.1

✓ Supporting their own walletsBeen with apple since they brought out the iPhone.. disappointed with my refunds!! Had a game and spent about £150 ish on it to find myself frozen out of it. Contacted support but they would only give me half back? Don’t understand why I couldn’t get a refund for entire lot? Developers of the game were as much use as a chocolate teapot. Wouldn’t have bothered but had only had the game about 4 days. Be careful what you spend on all these apps as apple are not interested in you at all.. just your bank account and how much they can squeeze out of you!! Soon as my contract is done. I will be going over to Samsung 😀.DazfjVersion: 4.2.1

✓ Unable to successfully update or access this app for MONTHSFor months, this app on my ipad mini has continually displayed the symbol to update the app. I click the app, it cycles through loading a supposed update, only to immediately again display the upload symbol on the app. It doesn’t seem to matter if I attempt these updates multiple times a day, it never seems to take effect. Due to the update symbol appearing, it is impossible to actually open and use the app, only click it to have it cycle through the non-effective update. As a work-around, I tried generically having having all apps ‘shake’ to display the ‘x’ to delete the app. When attempting to delete the app with intent to reinstall it, a message displays: Delete “Apple Support”? Deleting this app will also delete its data. Cancel/Delete. Folks should not have their historical Apple Support app data deleted just to reinstall an app clearly having ongoing refresh issues. Of note, none of my other apps have refresh issues and behave normally. I’m curious if others have been experiencing these same issues and if Apple is reaching out to customers unable to access and/or successfully refresh their installed Apple Support app, via the app itself? Also of note, the Apple Support app on my iphone works fine. APPLE STORE LISTS FOR THIS APP THE FOLLOWING MESSAGE:.AnnoyedRBVersion: 4.0.2

✓ Well, Apple support is down the drainI purchased the latest and greatest, bells and whistles, flagship heavy weapon iPhone. There were some issues with it. Used this app, which then diverted me to their iMessage service. 45 minutes of texting with someone (their name is never given) they couldn’t provide a solution so they transferred me over to a low tier agent (poor spelling, grammatical errors, weird wording, clearly not native English) just to give me absolute garbage and unrelated solutions. I asked them to log a complaint. This was ignored and they were adamant of calling me over the phone instead just so they don’t have to log a complaints ticket. Sad to see that even Apple goes down on this route. Native English agents to sort out anything on the ‘have you trued turning it off and back on again’ level. Everything else, you are sent to the cheap, and poorly trained Indian support. Good luck from that point on, you are pretty much on your own. Funny how some of the best engineers and techs are Indian yet companies like Apple don’t want to spend money on them and contract the low tier ones. Gotta cut down on those expenses and squeeze the most profit out of phones that cost more than some people earn in a year. Truly dissapoonted..RobertbondiVersion: 4.7.2

✓ Doesn’t workDoesn’t work very well. Half of my messages don’t go through. Sometimes it takes so long to get anything to go through that the agent disconnects me. The customer service agents are not very helpful and seem more like bots most of the time. If you need help with your account or anything more complicated than adjusting your volume you should not use this app..OnicchrVersion: 3.3.1

✓ Don’t have version 15. Can’t updateSo does that mean no support for my 12.5 version?.GoldenEarsVersion: 4.9.1

✓ Changed payment detailsI changed my bank and I’m awaiting new credit card and account number. Meanwhile I have spent 40 minutes just trying to pay from another account I have but I have to give up. Has anyone ever been able to get an Optus ‘voice’ on the phone?? Let me know!.EanuniceVersion: 4.1.1

✓ Horrible serviceGreat concept for an app, but the Apple “techs” are useless. I’ve asked at least four to help reset my watch and they all refer me to an article on how to reset the watch that we have tried multiple times, even after I tell them that we have tried that and it doesn’t work. After wasting 30 minutes of my time, they tell me I have to go to an Apple store. After explaining the issue and how the reset attempt did not work, a competent Apple representative should be able to tell me if there is another way to reset the device on my own or should be able to immediately tell me that I need to go to a store. Apple should keep the App but take a good hard look at the individuals that they employ if they plan on keeping customers happy..Maserati754Version: 3.1.1

✓ Don’t use unless you have all dayI’m SO frustrated I could cry. I tried for help 3 different times tonight. The last guy I stayed in the chat for an hour and he still hadn’t resolved it. So easy...wanted to know why my daughters screen time was not blocked when I blocked from my end. What the heck is the pint of this app? To waste peoples time and frustrate the heck out of them?!?!?! . It shouldn’t take 25 minutes for the rep to figure out what the heck I need help with. So bewildered right now..OnedayihopethisworksVersion: 2.4.1

✓ Complete failureI started off with the chat feature to get help and the person did not understand my request of getting support around my watch no longer receiving notifications. After sitting and waiting for the person to respond, I decided to call the support number instead. That person asked me two questions and then said she couldn’t help so she would transfer me to a watch specialist. After 10 mins on hold, the person the picked up only spoke Spanish. No English whatsoever so that was another dead end. I then immediately tried to call back, and they’re closed now. So 50 mins of completely wasted time. I don’t understand how Apple has this crappy of service for a products that cost as much as they do. Every computer product I own is Apple. I now feel like a fool..Kkcb32Version: 4.6

✓ USELESS WASTE OF TIMETHIS APP IS WORTHLESS!!! I’ve always raved about how superior Apple is to anything else available and while I still believe this to a large extent, their customer service is ABSURD for a multi-billion dollar company! Apple does NOT stand behind their products OR their clients. They have no problem charging your HUNDREDS or THOUSANDS of dollars for their equipment, but when it malfunctions, you get ghosted! Even if you have paid for extra warranties, even if it’s a well known issue, etc… TOO BAD! This app is a JOKE! It’s a bot responder. And we all know what a hassle and JOKE it is to go to any Apple store and deal with the “geniuses.” HA! So fed up with the consistently terrible customer service by Apple. Any other retailer wouldn’t get away with treating customers so poorly after a sale. I guess when you make billions, who cares about the customers lining your pockets. SHAME ON YOU APPLE!!.DocSeven7Version: 4.2.1

✓ Update available not loading loss of function of the app.States only works after iOS 13.1 ... beware if your phone is not installing iOS update past 12.4.8 (states in mine your software up to date) as app seems not to update... maybe my phone but if this a general problem Apple should not state update available for the support app ( which used be very useful) if the phone is not updated or cannot be updated past iOS 13.1... especially as if attempting to update the support the original apple support no longer functions. This sort of lack of attention to detail is slowly turning me away iPhone... apologies if this is a specific problem to my system..OdontaVersion: 4.1.1

✓ Can’t reset your apple passwordCan’t reset your apple password unless you buy new apple product. I have an old apple air computer, went to go look at some old photos which need to be downloaded from icloud, even though I pay $4 a month to apple for more storage, I can’t access on my laptop because it’s out of date. Can only reset my password on someone else’s device and even then have to wait 24 hours. Basically paying apple to not give me access to my own photos and videos. JUST MAKE A WEBSITE WHERE I CAN RESET PASSWORD WITHOUT NEEDING AN IPHONE/IPAD..AngryAF777777Version: 4.7.2

✓ Apple community has better info/solutionsYou can’t seem to ask this site a question re:how an Apple feature works or why the device is doing this or that. And for actual issues where you need to contact an Apple rep, I find it more efficient to just call, but then again, I’m older and not very tech savvy lol..Hate nosey pplVersion: 5.0

✓ Doesn't work and won't book appointmentDiagnostics on iPhone complains about not receiving diagnostics through a link which hasn't been sent and then greys out the option to book an appointment at the Apple Store. I tried to follow your method, got no value, and am now walking into an Apple Store without an appointment..OhNoRobotVersion: 1.2

✓ Does the job but experience could be improvedHas a good chat function that connects you to real humans if you don’t want to (or can’t) call to resolve a problem. Assigns a job number automatically - great for tracking jobs. Rating a 3/5 for the main reason that chats get cut off very quickly if there’s a lag in your response. This means you lose the person on the other side and have to start again with a new person. Quoting your job number speeds that up. I resolved my problem after three chat attempts..New Zealand User (iPhone)Version: 4.2.1

✓ Lost my beloved airpod pros in Brisbane.They kept picking in signal but unfortunately I left them in an uber. The uber driver is uninterested in ren turning them, even with a reward. Wish I could leave a reward for returning without and unlock. like health ID. Also wish I could brick them..RobbieFitzAUVersion: 4.5

✓ Disgraceful Service.Disappointed with the customer support team at first use. Their advice was useless and I am left in lack of a solution. Do not add a password to your notes, you will regret it because if you forget the password, the reset doesn’t let you access the notes you locked. I think this is extremely stupid, as the only reason anyone would reset the notes password would be to access notes they locked, but forgot. They rudely, abruptly ended the conversation on me once they felt they’d said enough despite my patience, and I did not lash out against the advisors. It just adds onto the list of why I’m done with apple..The random gal 👍Version: 2.1

✓ Hard to make reservations in Apple StoreThe staffs in Apple stores are more like scamming now. Each time I was asked to remove covers and they will check if there’s scratches instead of solving your issues.Brown201015Version: 5.0

✓ IOS 12 hiccupApp Store requests agreement to new contract. When you hit continue so you can agree, the screen goes blank..Millertyme7Version: 2.4

✓ Not very good on handling repairs.It is a mission trying to get them to repair your device..Onins.s.bVersion: 4.4.1

✓ Watch sent for repair and unpaired no longer in My DevicesJust using the app for the first time and I like the experience overall. I was able to see my case if against my watch and the watch was conveniently listed under ‘My devices’. However, when I handed it in for repair, I had to unpair it. Did not realise that this removed it from ‘My devices’. Took some while for me to find out that the case I’d can still be found against the Apple Watch product. Is there some way of retaining the product under ‘My devices’ when it is undergoing repair? Or a separate section for devices being repaired?.SH20161220Version: 4.2.1

✓ They are thiefs.They don’t provide any support at all. I have been the best at things only to have an argument about an emotional non-driving car permission that they need me to give them. They are so racial it’s ridiculous. Racial and complete theives. The customer service is like talking to a theif claiming they work for the government, but the government has issued newspapers that say women voting and dating rights are illegal. 🤨😒👸🏽😈 I can show you many times I’ve called and have been on the phone for hours every time and with the same mfkrs all the time. Stop calling me. I didn’t answer you 6 months ago. You’re calling 6 months later and you don’t think that’s stalking. Without any response from Apple..Ashbash23(;)Version: 4.8.1

✓ Terrible customer service, unstable payment gatewayFirst time using Apple Pay to buy in game purchases. Some sort of card or internet connect case payment error. Try a few time still error, not knowing they charge my card each time. Lost around $500 NZD. They deny my refund request without a good reason and dragged on for 2 weeks. Last guy even couldn’t give a proper explanation and hang up on me just now. Let’s just say, this will be the first and last time I will ever use Apple Pay..Kiwiland NZVersion: 4.5

✓ It is SHOCKINGI used texting support. Within their working hours, Sometimes it works and sometimes it shows that your location is not supported. Tried in calling was and it never resolved issue regarding my apple music. I cannot remember how many times I had to explain my situation and go through step by step from beginning to end.!!!!!!!! Everytime I call, I had to spend at least an hour on phone sometimes two hours but it never resolved. Even though I provided my case number but I had to do everything from the scratch and non of manager(staff insisted) did not fix my problem at all. Even did not get closer. It is very SHOCKING CUSTOMER SERVICE!! I won't never purchase any of apple's service again. Been with apple for a half of my life. But this is END.로너ㅓVersion: 4.6.1

✓ Apple support NOT!Useless says an update is available but after it fails multiple times, I noticed in grayed out print that iOS 13 is required. As I am using an older iPad I guess everything is getting outdated by these so-called improved applications that make your existing devices useless! Why force an upgrade when it is not compatible with existing devices making them even more useless. Should have left well enough alone for people with older hardware. Not a happy camper!.Argee77Version: 4.0.2

✓ Workers passing on info to SCAMMERS, be careful!They have a bunch of scammers working for them. It’s interesting how I always receive scam email pretending to be Apple directly after chatting with there support team, obviously they cannot be trusted with our personal information, as they are passing it on. Also when I last spoke to Support Team, it was a complete waste of my time, as no one was able to assist with my concern..Tick StoveVersion: 4.8

✓ Useless. Endless Loop on iOS 12.4.8When you attempt to install the app it offers the old version for compatibility. When you open the app it challenges you with the requirement for the updated version. It takes you to the App Store. And around and around and around you go..RatzovVersion: 4.2

✓ Planned obsolescence.Perhaps making the support app incompatible with older devices was not the best plan. I’m running an older iPhone6 with the most recent available iOS (12.5.8) and the app says to update for use, and of course the update requires iOS 13.1 or above....SerfxVersion: 4.2.1

✓ Can't do a refundNo customer value because they don't refund you for app that is useless to use they should consider refund within 7 days of purchase not because the app is not working but also they should consider that the app is useless to use.Ladydragon2018Version: 3.0

✓ A good troubleshooting appThis is THE place to go for first try when omg! My Apple device ...&$@)@($ Apple puts in the effort but sometimes the technologies just does too much to get around your head. I would like to download everything on iCloud archive on an external still accessible through iMac. and start a fresh 5g or or 200g 2.99 wasn’t bad But now I’m up to 2T .. it seems iCloud docs are everywhere & won’t go to one drive or folder DOWNLOAD HERE . Mainly concerned about getting the 7400+ photos & vid archived available but off the iCloud so I can take a vid or pic lol without having to pay 10$ month for 2T for it to just keep Working smooth if I need an certain image I can access iMac with files folder aka - drive I suppose I should be able to download all Cloud storage to whatever file storage device Simply.. WHERE THAT BUTTON IS I still can not find Download all you iCloud files now : to ~ external folder / all iCloud 2020 Is this possible?.Mjou812Version: 4.1.1

✓ Care factor zeroAlways been a fan of Apple, until now. I’m 6 foot 3 and an Apple Watch owner since they came out. I bought series 4 for the fall detection and heart rate notifications just in case. Well, in case came on December 31st. I suffered my first ever seizure from a standing position, blacked out and crashed to the supermarket floor onto my head leaving me heavily concussed and motionless until the ambulance arrived. 1. Fall detection did not pick up anything and did not inform anybody. 2. Within minutes and motionless my heart rate soared above 100bpm and again no notifications were received. The support team said posting it in was one option and then a couple of minutes later told me that it wasn’t an option and gave me an email address to inform them. So I did. 3 days later... NO RESPONSE I think this app should change its name from ‘support’ to ‘couldn’t be bothered’ Needless to say I have now bought my last Apple product and won’t spend another penny on the company..Pepsi1988Version: 3.3.3

✓ Apple iPhone 12I have an Apple iPhone 12 that is 2 months old. I stayed on the phone with Apple Support yesterday (July 1) for over an hour because the speaker does not work. This phone has had problems from day of purchase. I have been on the phone several times with support with no problem solved. Yesterday Apple support told me to go to an Apple store and turn my new phone in and Apple would give me another new phone. An appointment was made today (July 2) for 10:30 am. I drove 2 1/2 hours to an Apple store. They checked my phone. Still no speaker working. The girl said I needed to send my phone back to “see if it could be repaired”. I even called corporate with NO HELP. I have 5 Apple products. At this point APPLE GETS A BIG FAT ZERO. The only reason they got one star is because it made me choose a star. FRUSTRATED IN SC...SemtyouVersion: 4.2.1

✓ They dont know how to answer questionsThese guys avoid your enquiry and want you to understand they have more power than you! Unpleased by just one experience, asked why my iPhone 11 was slow when I turned it off and they keep saying that I dont know how to turn it off properly that I am meant to hold the power and volume, but again I said I turn it off by pressing the power button once and its delayed by 2 seconds. Then the lady kept ignoring my enquiry and began being such a complete cow! Kayla, you better lose your job after this.All time liwVersion: 4.1.3

✓ Apple billingDear sir/ madam, you have been taking £9.99 out of my account, I have been in a serious car accident which I suffer short term memory loss, I have no memory of me signing up for Apple Music, or Apple news, while looking through what you have been taking the money for I have found Apple news @£9-99, my wife thinks it’s for Apple Music For what ever reason you have been taking this money for my wife has tried on a couple of occasions to cancel this from our joint account with no luck, if this how you treat your customers is it any wonder your profits are so high I own an Apple iPhone 11, as does my son, two Apple Mac’s and a couple of iPads that in it self may not be a lot to yourself but it is to us I am asking you for the third time to cancel my D/D from my bank, and leave my money in my bloody bank account I have little enough as it is Many thanks Noel O’Hare.Noel The SparkVersion: 4.1.1

✓ Apple support staff lieDon’t bother calling their support staff they will lie to you over the phone. Apple staff claim they don’t track you phone when find my app is whole purpose is to do just that and they will claim they don’t have this information when anyone with any knowledge knows this is not true. Don’t trust apple staff in anything they say look the information up yourself and if you want them to track any device stolen you won’t have any luck from apple they are useless. But like Facebook are happy to sell your details to everyone who wants it..Apple3467Version: 4.9

✓ Scammers!Be careful to share any information with them if your device is faulty. My iphone X silent button won’t work, then the support team asked if I did anything with the phone, I raised the hypothesis there was a bit of sand on my pocket. Immediately the staff told me that I broke my phone, and it was my fault. They are scammers! I paid a great amount of money to have a phone that can be easily broken. Also, I had apple care, but they said they could not do anything because my phone was from Japan. So, if you think that apple care is global, it might be better to check the coverage. Yes, those terms and conditions that are almost hidden..InawaVersion: 3.0

✓ Chat not workingWhen I opened the first case, I was waiting for someone for half an hour only to later find out that someone was actually chatting with me but nothing was showing on my screen. When I exited the app and reopened it and opened a new case, I finally got to chat with someone. After a minute of chatting I stopped getting responses, so I closed the app to wait for a response, but then I received an email that my case was closed and when I checked the transcript, I realised none of my newer messages have gone through. My cellular internet was working fine all time. Apple should implement a “message delivered” indicator and improve the messaging part of the app otherwise this app is useless for many issues..MaxCelarVersion: 2.4

✓ There’s still a problem and now I’m angryHelp came within minutes of selecting the chat feature. I’ve had the same problem with my iCloud and iPhone for almost a year. I’ve taken it to multiple stores and people to fix it with no luck. I downloaded the app in hopes of finally getting the problem resolved. After explaining the problem and telling the person on the other end what all is happening and what has been done, they belittled me and didn’t fix anything. Of course tones can be misunderstood through text, but this person was using exclamation marks and all caps followed by telling me “no” and telling me I’m doing everything wrong. Apple needs to get better customer service employees or not have so many issues..ToribeatyVersion: 4.2

✓ Gets my phone number wrong every single timeThis app adds an area code to My phone number by default when my phone number already has the area code included by default This means that by default the app automatically logs and the calls the wrong phone number (because it has my phone number with the area code included twice).LordGnartsVersion: 3.3.3

✓ PayPal?I would be grateful if someone could at least allow me to know what is going on with my Account please. I am not a customer of PayPal, am 64 years old and have just been discharged from hospital after a major operation. I will send iPhone 11 back to o2, plus any other receipts I can find. I have not as yet, looked at iPhone11 and would appreciate an explanation at the very least. I recently bought a HomePod from Apple and paid in full. It sits in its box unopened. Thanks. Hello again. I will put this sim into iPhone 11 then as low on space here..FlicksgirlVersion: 4.4.2

✓ Apple care FRUSTRATING!This has been the most frustrating app and Apple support experience in my life!!!! I have been an iPhone junkie since the inception of iPhone. I recently upgraded to the iPhone 11 Pro Max. Every thing was great didn’t lose anything! Then the update to iOS 13.5. After it restarted I look at my photos and POW I lost 30,000. Photos. The albums were all screwed with pictures in the wrong place! What’s the big deal? I am a photographer who was putting together a book of photos! I immediately stopped my backup from doing another backup thinking that might be able to restore my pictures. I decided to call tech support, I bought the Apple care for two years! This is where the frustration begins. Interminable hold! (1.5 hours! Transferred more times than I can count. Spoke to 4-6 peopled call dropped or transfers didn’t work. Lost my wait time twice after 45 minutes waiting for a representative! Last but NOT least, NONE of my reps knew anything about iPhone issues! The last guy I spoke with tried and finally said,” I’m sorry I’m just reading this off my computer but, I don’t know the iPhone” I did what he told me to do and it DID NOT WORK! My question is this all there is? This is as good as it gets? You would not believe the number of people who have said go Samsung!! Thinking about it.....!.Lady LarkinVersion: 4.0.2

✓ Mise à jour la dernièreDepuis les dernières mises à jour de Apple mon écran de cellulaire reste allumé, ce qui rend mon cellulaire que la batterie se vide plus rapidement, même si mon cellulaire est bien programmé à 30 secondes si mon cellulaire est debout par exemple dans le véhicule l’écran reste toujours allumé.Laurie 😊Version: 4.6.1

✓ Security UpdateThe important settings notification that constantly shows on my notifications list, that my screen isn’t genuine Apple actually isn’t that important. What’s important is my credit card details from the wallet were hacked and used to by a $2k item on eBay without the CSV number. Get it sorted Apple. Remove this screen notification and sort out your security..KiwiboyonlineVersion: 4.3.1

✓ App Login ProblemI firmly and Strongly Believe that Apple - or a Related Company (possibly Google or the Open Borders Foundation) has been Deliberately Blocking my Login to an Independent Website for Political Reasons. 🚫 This has happened to many other Users as well ! It isn't merely a Conspiracy Theory either. I checked All my Settings, which are Correct , and my Software IS up-to-Date. Apple LLC is Incorporated in the United States - therefore , If Apple is Denying my right to Login, that is my Right to Free Speech (access) under the First Amendment - it probably Constitutes a Felony Crime ! 🤐 The mere Fact that Apple Definitely Does NOT Allow access to numerous details of its' Algoriths and other Data of Public Significance - could also Amount to a Felony offense 🫵 ❗️ Personally, I believe it is Wrong also - to Promote Transgender , and Mixed Family Agendas and Homosexual Perversion Agendas - not to Mention The Violent Terrorist Organisation like Antifa 🥷🏼🔥 on your "Social Platform " Apple !🫵 In fact, the mere Symbol itself is a Threatening Device intended to Scare and Divide Nations. It Should be Deleted immediately. 🚯.Fan SpeedVersion: 4.9.1

✓ Poor Interface IntegrationI had an issue attempting to change my Apple ID on my iPhone. The system would not allow me to update any old application, asking me for the password to my old Apple ID that I had deleted through Apple. When looking though the listed browser options for “apple customer support”, I noticed that there was an Apple Support application in the iPhone App Store. Unfortunately, when navigating the application designed for support, there is no easy option to communicate with a support rep, and my technical issues are not listed. With the application on the phone, any attempt to scout the Apple website for support needs will automatically redirect me to the home screen of the support application. Please adjust the support application to pre-open support content associated with the link request from the initial browser search..Apple prisonerVersion: 3.3.3

✓ NutsSays it will work on my iPad mini, but won’t download unless I upgrade to ios 14. My iPad mini will not upgrade to iOS 14. Also says support for all your Apple devices. I have around 20 Apple devices, the only one which will upgrade to iOS 14+ is my latest iPad pro, which also has many faults and glitches, swipes, touch selections, continual disconnects of earphones and buds, wired and wireless. I am not a happy camper. The other issue is fancy hi-tech machinery but virtually nothing on the software front that has any actual useful function. My old trs80 Tandy had better apps. I don’t buy expensive computers or tablets to play games which seems to be the trend nowdays. I would prefer opting out of seeing any games on any of my machines. Please add this option..Kissmek8Version: 4.4.2

✓ Support is horribleI never write reviews however I live remotely no where near an apple store. Lost my phone skiing. Got a new phone but forgot my Apple ID password .there is no way to reset the password with out a new number as I have to wait for my phone provider to mail a new SIM card. Pretty much told tough luck here are some numbers to call to see if they will help!.Apple support is horribleVersion: 4.4.1

✓ Another push awayThis app is trying to push you as far away from support. It’s like a maze trying to actually get help and the barriers they put in place are cleverly designed to make you want to give up. It’s a scam app..KarlostrumVersion: 5.0

✓ Can upgradeIt is really cheap shut from Apple delivery an update who cannot upgraded my old 9.3.5 It is less professionalism about the leader and creator of IOS..Caroll52Version: 1.2

✓ Warranty Repair.I sent my iPhone in for a warranty repair to the mute button, over a week later I’d had no updates or contact with the service department so I called them to find my repair had been put on hold until I’d paid for the now broken screen to be replaced. I explained the phone wasn’t like this when I posted it out (using their bag) but I’ve been told there’s nothing they can do, Either pay the £300 for screen repair or they’ll send me back my now destroyed phone..DaisruvixVersion: 4.3

✓ Apple parental controlsWe should be able to see when our down time is because you promise a friend u can talk for 15 minutes and you will call at 9pm, then u can’t because a parent changes your downtime and u never knew, then ur friend is mad at you the next day because u broke ur promise. There also shouldn’t be a way for parents to be able to block contacts because it’s cruel and it really hurts when someone can’t talk to their best friend anymore and they have no friends left. There shouldn’t be an option for parents to block password changes because kids deserve their privacy and some of us have parents who like to secretly snatch our phones and read all our texts. And when you turn 13 you should have the option to leave parental controls without leaving the family group and losing all the payment and The iCloud plus storage ur family might have..A kid with something to sayVersion: 4.6.2

✓ Payment scamDon’t download this app. After an hour of asking me about phone issues, the customer service rep sent me to a webpage that didn’t work then emailed a payment request. When queried, they were unable to provide me with any of my account basic information. Then they asked me to summarize the my issue, after explaining it to them for an hour. Total scam..JoJo a GoGoVersion: 2.3.1

✓ Phone and service sucksSo I think I’m getting a 2000 dollar phone with all the bells and whistles No all I’m getting is a copy of my kids iPad and all their games and poke something cards . Wow great buy. Spend couple hours on phone to support whom then says they are sending me a paper with everything we talked about with the instructions Never got that info Meanwhile I’m getting mail frequently saying my care help is ending and I will now have to pay. So I’m rushing in all these calls Next thing the free one year Apple TV is messed up doesn’t work charges me. Get the charge removed they put the blame on me for what ever , then .. I stoped the charge for that year charge so you don’t forget and get changed for the membership. Well they canceled the whole membership . Am I dealing with bell someone shake my head. My phones and tablets are all messed up still all five of them. Its not like I haven’t spent enough money with the company. Everything I have bought new and outright. My phones and tablets are all connected as one. What does the rep tell me,,, buy more space on iCloud. No, I need to put separate names on them an the problem is when I do that the emails will not verify. That is what I need help with . All I get to day from a supervisor is -you can find all that help at WWW. Blaaablaaa. I know where that is and it’s is not helping that is why I am making these calls. I mains well go back to blackberry and talk to someone in the call Center ten thousand miles away What do I now do with all these phones and tablets I still have one phone I need to set up as a phone but haven’t been able to get a chip for it because I can’t get past this problem all this time. All because I bought this iPhone max pro. The whole family is against me to the point I have had to sleep outside which is dangerous for a woman I did cause the phones to join it is the stupid iCloud and if iCloud can cause a family to turn against a person who is crying out for help several times. Who doesn’t even know they are making the mistakes such as the Apple TV. You are an insensitive company. I don’t look forward to any more business with you.1SunnyjaggerVersion: 4.1.1

✓ WORST CUSTOMER SERVICE EVER!These so called support people are a joke! They don’t help with anything ever! And they need to be wrapped in cotton wool because they take everything personally like babies.DonhopalongVersion: 2.4.2

✓ Disrespectful and nonsensicalMy first experience with support felt like i was talking to a 12 year old. I had to repeat things I said several times and none of the messages made any sense. The second support person (i called with my mother as it was a problem on both of our phones) had repeatedly referred to me as “they” “their” “them” after my mother had only referred to me as “she”. i called the support person out and they denied it. incredibly disrespectful. what was the reason for that? UPDATE: After meeting with several associates over the past 2 weeks i’m officially done with apple support. this is ridiculous. i’ve been trying to link my applecare to my apple ID and it gives an error every time. I’ve screen shared with support and was on call for over an HOUR for all of the support sessions. being passed around to different associates and nobody having an answer or seemingly asking the same questions and just completely wasting my time. it’s been WEEKS and i still can’t get this insanely easily fixable issue solved..CharisciVersion: 4.4.1

✓ Doesn’t WorkThe App doesn’t work so I have deleted it.OlddognewboneVersion: 4.0.2

✓ Apple Support has really gone downhillI have never gotten good support from this app. Most of the time the only solution has been wipe everything off the phone and reinstall. The only time I fell for that trick I lost years of my health data because the support tech never checked if it was being backed up. It wasn’t despite being checked in iCloud settings. I haven’t had GPS data in the workout app on watch for years, or my photos haven’t synced to my Macbook since Big Sur upgrade. The only suggestion they give me is wipe everything and reinstall. Never real help or even comprehension of the actual issue. The issue is the trick Apple plays. They make this stuff appear to work so well for a while you become reliant on it. Then when it stops working (and it always does) it’s such big let down..NotchristopherVersion: 4.2

✓ Very Poor Chat SupportThe app itself is pretty easy to use. Much easier to navigate than the website. However, the chat feature is very bad. You do not have the time stamp of your chat. And you do not even know if the advisor is still on line or not. An advisor left the chat in the middle without any sign and I have been left waiting and waiting. When I try to text back again, it just said “We're waiting for someone to become available. You'll receive a message when they're ready.” And this message is repeating itself after a while. Also feels that all the advisor in this app system is not as good as or knowledgeable as Apple use to have..XkaitlynxVersion: 4.0.1

✓ Chris.Hi they told me that they could not get any money from my account for the last six months and calls me all sorts of trouble cutting my phone off and everything I went to my bank and checked with them and that has always been the money in my account to pay for my phone bill so I don’t know what they are playing that and now my credit with themIt’s bad I could not even get a 50p credit on top of my account and I have been with them for more than 15 years now upset customer.Jericho boy 12Version: 4.7

✓ Doesn’t go beyond the continue screenDownloaded the app. Doesn’t go beyond the privacy prompt.PriyanthnVersion: 4.9.1

✓ Incompetent, lying bunch of buffoonsBy far the worst customer service of all the customer services online. Not only are they incapable of given the correct information in terms of the functionality of the iCloud and devices, they take no responsibility for any more functions, blame you for things that are clearly network related and on top of that blatantly lying. Trying to get any answers or any resolution is completely useless. This stuff are not educated at all as to the functionality of the organisation no are they competent enough to give any real advice. This so-called senior advisors unable to provide any real support aside from telling you how there is nothing they can do about the issue and there is no one else in the whole organisation that can help. Pretty insane to accept this kind of low quality support after spending thousands of pounds over the course of 15 years on their products. They don’t understand loyalty they don’t understand help, heck they don’t even understand how to talk to you and to read the actual wards you write. Absolutely appalling..JCOBBERNSON123Version: 4.2.1

✓ Access Apple Support from iPhone 7+Try to access apple support while on Verizon cellular data connected to internet Warning that need to be connected to WiFi or cellular data network go turn off airplane mode. It is not on. I don’t have access to WiFi. Is Verizon cellular data not recognized? I try to update Apple support app get warnings iOS 14.0 or higher is needed to update. I am not on iOS 14.0 I want to update my iPhone to the current update but for whatever the reason that is not possible on Verizon cellular data mode and once again WiFi is required. So I can’t download update because I don’t have WiFi. So I can’t possibly gain iOS 14.0 or higher to be able to download update for apple support so I can ask them why can’t my apple iPhone 7+ update anything to do with apple and why is WiFi needed? Isn’t Verizon cellular data a form of WiFi. I’m wondering if I finish this review and press send will I be brushed off again because I don’t have WiFi or maybe because I don’t have operational capabilities of an updated iPhone 7+ for functionality provided by 14.0 or higher.MekinmoVersion: 4.5

✓ Terrible customer serviceOpen weekends but understaffed. Some departments aren’t available, long wait to speak to customer service representative and then advised 30 minutes to speak to a supervisor. If you’re unable to handle the call volume, you should either increase your staff or not open on weekends. I ordered a battery exactly 2 weeks ago. Was advised it would get confirmation 3-4 days after. I called on the 4th day, advised they changed the service standard to 3-5 days and to call 1 day later. I waited until today to call, and got the spiel about the department who could answer the enquiry was not in, and to speak to a supervisor was 30 minutes. Which at that point I gave up..SagarChitnisVersion: 2.1

✓ Keyboard will not appear!I’m trying to contact Apple Support for an issue with my iMac and the scanner won’t scan my serial number and the app won’t let me enter it manually because there is no keyboard. So instead I try to schedule a call later only I need to update the phone number they have on file but again there is no keyboard so I can’t enter the new number! I just wanna get help with the OSX install so I can have my computer back!!.PurpleOlive56Version: 3.3.3

✓ “Thank you for thanking me”I cannot believe it was Apple that I was chatting with. After numerous security checks, u finally make it to the advisor. Who, 7 minutes into the chat wants to throw in a free ID check, thanks for every single thing, wasting so much time, knows nothing, reading something of the screen takes minutes, puts u on numerous holds comes back with absolutely nothing. I could have taught a dog how to shake hands in the amount of time I spent to make an Apple support advisor understand the issue I’m having. Unbelievable! Unbelievable!.MattdoganVersion: 3.3.3

✓ Great for ordering support but stinks for follow upHave a computer repair and nearly impossible to find out the status, been over a week in apple store and they send u a link to web support which is blank page or “error message” saying cant update. Then if u open this app there is no update either just the drop off appointment. You would think with all the money and skills apple has they could implement a simple WORKING system to notify the customer of whats going on. My only way to get update is call support have them call store, trick the sales department to ask one of the 2 genius people that work on mac there for an update and 30 minutes later be told 5 more days. Sad. Bad apple. Get it together. The overpriced devices should not be a struggle to repair, when the device doesnt “just work” maybe the support could?.TpromixVersion: 4.1.4

✓ I use alot good idea bad customer service!Not all problems listed to choose after connecting to people the last three times has resulted in long conversations with no support or solution who say sorry your going through this and I’m happy to help you today further I understand what you’re going through WHICH IS A LIE WHY LIE??? End result please take it in to the apple Store not everyone has one nearby nor do we want to go in support should know how to help in the same way ridiculous!.KinGBuDzK1LL4Version: 2.4.1

✓ This is badNeeded support due to a sudden bright background on my Apple Watch, looks like an LCD rather than an OLED, attempted restarting and resetting my Apple Watch although this issue persisted. I checked for updates but my Watch was already up to date. The Apple Support app let me book a call back at 11:45PM BST, well past my bedtime with early meetings the next day. Therefore due to my scheduled call back I stayed up awaiting the call. At 11:45PM BST I got a call informing me that Apple Support was closed!!!! Why can I book a callback for a time when the support line is closed?? Why waste my time????.LewisC94Version: 5.0

✓ I’d rather watch a donkey dance and fix my phoneYou see apple has a unique way to make you pay more and more as they cannot fix a problem, they can only escape it. I was having issues with my phone and a senior advisor from apple told me to sell my iPhone on eBay and buy a new one. I will happily buy it if he pays for it. Seriously that’s the solution that you provide - sell on eBay. What a shame to Steve Jobs stunning legacy. Another alert Apple will remove this because they only prefer positive feedback, they cannot tolerate or handle criticism or an honest feedback as they don’t care about customers as such. True story. If they remove this from Here I will post it on LinkedIn Apple and that will mess with you..GhostisbacknowVersion: 4.8.1

✓ So sick 😷 of AppleI can’t remove my old email address for my iPhone. My account has been locked every since I gotta this iPhone 📱 12 mini and it’s has been nothing but a headache 🤕 to me every single day since I purchased it. I’ve called Apple 🍎 support I don’t know 🤷🏾‍♀️ how many times and I been to the AT&T store over a dozen times and my problem hasn’t been fixed. Since day 1 of my purchase. They just add another email address on top 🔝 of my old email that I can no longer access with was crazy to me. When I just wanted them to remove my old email address. But, I’m paying hundreds of dollars a month for a phone with very limited access. I can’t update anything because of my old email. Apple support and the AT&T hasn’t done anything to help me in months. I just hate the day I decided to upgrade my iPhone. And, I truly wish I could give it back and turn back the hands of time and just walked out of the store. Beware of any iPhone it’s nothing be trouble 👿 and no one at the store or support will help you if you have a problem Big Facts..CancelAt&tVersion: 4.8

✓ Do it yourself?Hardly useful! I chatted with three separate people about my issue. Two hours later nothing is resolved. Being told to read articles and then left to figure it out on my own does not equal good customer service in my books. I am extremely frustrated and still have a non-functioning iPad seeing as my issue seemed to stump all the agents. Overall not a good experience..TanisReidVersion: 4.1.4

✓ Not supportive of customersI don’t know who’s the “ultimate” customer service guru whispering in they ears but they really need to stop that. They used to be number one, and I mean it, now it’s over. Every single time they don’t have the willingness to inform you and solve your problem they’d end up the chats rudely but with kind formulas. An hour wasted chatting with them and my problem is still a mystery... “Oh I’m sorry to hear that” “ are you doing today?” “Wonderful!”.... well, you already know the classics. But absolutely nothing is done to solve the problem for real. That’s the customer service job nowadays. They are paid to send “kind formulas” “kind words” “ gratitude” ....... I grew up in the 80 90s so Apple was something and the customer service was great when I first bought my laptop. I’ll say since 2016 it’s a complete BS. What happened to you guys seriously?.SevsevknightVersion: 4.1.1

✓ Utterly unhelpfulDear Apple, I hate you so much. You make it impossible to connect with someone and get real help. I looked online for about 20 minutes trying to find someway I could chat with someone online about my issue, but to no avail. The website leads you in circles, which wouldn’t be an issue if it had information that could ACTUALLY SOLVE MY PROBLEM but it doesn’t, and it gives you zero options for extra help if you need it. I’m trying so hard to contact you and you have made it a nightmare. THE ONLY REASON I DOWNLOADED THE STUPID APP WAS BECAUSE THE WEBSITE TOLD ME IT COULD HOOK ME UP WITH AN EXPERT BUT IT LIED AND I STILL!!!!!! CANT FIND A WAY TO CONNECT TO ANYONE IN APPLE SUPPORT WHO CAN SOLVE MY PROBLEM!!! So yeah, Apple is the worst, and this app does nothing. It’s the exact same as the website and doesn’t offer anything new or helpful. I’ve never written a review before but I was mad enough to write this one. I wish you the worst..JacefacetheflyingaceVersion: 4.2.1

✓ Worst service everI called to see why they put recovery in my account they said because changing my phone number then this lady very very rude calls back before we finished talking she hung up the phone and said I can’t help if she can’t help why is she sitting on the desk we have total 11 apple devices and 4 icloud accounts that we pay every month i will close up everything i will deal with Google and other companies much much better at least they will listen to you and your concerns...Dildar sabriVersion: 5.0

✓ FumingAbsolutely fuming with Apple , I installed a game that had a glitch on it and it wasn’t until I’d wasted my money on the game I realised I couldn’t get any further I wrote to the company who helped with the matter of the game , I got in touch with apple to try and claim a refund, try being the operative word , I keep getting refused, I have spoke to different members of the team that say they have tried to put in a request for a refund which was also refused ?? Yeah I’m sure they can’t do nothing, I’ve been told I will receive a call ? Nothing, for such a big company it’s awful customer service.Jo is meVersion: 4.3.1

Apple Support works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Apple Support.