- 74.3LEGITIMACY SCORE
- 74.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Apple Support App User Positive Comments 2024
Apple Support app received 89 positive comments and reviews by users. Can you share your positive thoughts about apple support?
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Apple Support for Positive User Reviews
✓ Fantastic!I am truly impressed with this app. Yes it starts for giving all kinds of articles you can read for help and then it asks you what the problem is and gives you the opportunity to “chat“. When the virtual assistant couldn’t help they sought another specialist. It was like talking to a person. Like I was in the Apple Store talking to one of them and they always seem to care about what your concerns. That’s what it was like and when it was done I thanked them and they responded with a beautiful text one that not only thanked me for being a member of the Apple family but gave me encouragement in my endeavors. They really made me feel like I was a member of the Apple family . The experience really made my day! Thank you Apple!.Version: 4.2.1
✓ The bestBest support Service ever.Version: 3.1
✓ PerfectThis is great! Couldn’t find what I was looking for then this came out and the Apple staff helped so much !.Version: 1.2.1
✓ Mail AccountsMany thanks for your assistance today. As instructed I have been successful in deleting and adding back on all email accounts. Thanks Apple Support. Tony..Version: 4.1.2
✓ Really excellent, much easier than using the support website, particularly for iOS devicesThis is really great ato use and much more reliable and searchable than the Apple support website. It’s a real time saver and the integrated contact support options work really well too..Version: 2.1
✓ Look,To have an app, that has many options to choose from when fixing/troubleshooting an apple issue, ( While also providing you multiple answers or ways to fix most issues ) is quite a innovative twist. You won’t be using this app day to day, you would use this if you’re having an issue with a product, can’t get it to connect need to get a repair (ect.) boom open the app, you have every product, and every subscription, that could have ever possibly been bought or thought of from apple, you can then choose from a laundry list of fixable quality of life changes that you may not even know you could do! I encourage anyone who has more than a single Apple product / subscription, as managing one single apple product really isn’t such a pain, however, this is what I consider a “all for one” app. Great job apple!.Version: 4.4.2
✓ SupportIt’s first time when I ask for help from Apple support. During my experience with other customer services I was a bit worried. But this how helpful they was today I wish to have in every customer service. I’m happy that the chat was with real person not with bot as others companies do. Even with my not perfect English was really easy to talk. Thank you xx.Version: 4.7
✓ IpadBonjour, J’ai reçu un service impeccable. Aussitôt ma demande envoyée, aussitôt quelqu’un m’appelait. Mon problème a été réglé sur le champ. Vous offrez un service de très grande qualité. Je suis admirablement surprise. Merci beaucoup de votre service à la clientèle. Bonne soirée Diane Paradis.Version: 3.3.3
✓ Can you help me get a new phone right now at the t mobile store with a wallet passThis is the stuff right here folks. I’ve been using this app for many years and it has never failed me yet and I recommend it if you need support this is the hottest thing in town. I have done a lot of things to help get my job done and man I don’t know what I would’ve have done with out these people. I thank you apple support for everything that you do. They even listen if you just want to talk. Everyone can have a bad day and sometimes the best place to go to is someone who is in the support business. Love you guys. Five star rating..Version: 4.7.2
✓ Very HelpfulApple support has always helped me with some major problems. If you are someone needing professional help or are not good with tech and have a iPhone you should 100% download this. Thank you apple support!.Version: 2.4
✓ Streamlined process, Impressed!I had to file a claim for my iPhone and my AirPods in the same day. I have the receipt for my AirPods, but when I went to add them as a device covered by Apple care, they were already saved in my phone since they connected through Bluetooth. They made that process extremely smooth and easy. And I didn’t have to pull out the warranty info on my email or anything. It’s all just saved in my phone automatically - even gives me the date that my Apple care+ expires for my AirPods!.Version: 4.5
✓ One of the most useful apps ever!This app is SO convenient when I need to contact Apple Support. It even allows me to message them and get an instant reply which is so useful when I’m not bothered to talk on the phone. I would definitely recommend this app to anyone because it’s so convenient. It even provides articles to read about a certain product or topic if you don’t want to talk to an Apple advisor!.Version: 3.3.3
✓ Alexandra Dear apple usersActually iPhone 7 is actually one of the worst phones after all so maybe try a different iPhone you don’t need to just giving you a suggestion cause my oldest sister had a iPhone 7 and she also had a problem with it too she said there is something wrong with the iPhone 7 she has a iPhone 8 now and she seen a difference between them.Version: 3.3.3
✓ MitsaklasFrom Apple I will try to find everything was complaining with my Id soonImpossibly.Version: 4.7
✓ FaultlessFirst time, I think, in about 20 years of Apple ownership that I’ve needed to ask for telephone support (to find three weeks’-worth of archived emails that had vanished from iCloud). I instantly got a very polite and calm helper, who tried everything, then referred me up to a manager in Ireland. She swiftly went through a dozen very clear steps, then undertook to do a full recovery - images came to mind of vast server farms in California all working overtime to find my lost messages... She also gave me her contact details and said she would call back to check progress - which she duly did. By then the lost emails had started trickling in, and continued to do so for several hours. I’m worried that iCloud somehow lost the data, but the support from Apple was first rate..Version: 4.0.2
✓ FantasticI think staff at a particular shop should be looked into or could've looked into they way things are done but apart from that for what I am going through we (myself and Apple) are slowly moving forward and I'm extremely impressed by the customer service/the support emotionally, mentally and physically they have listened to my pain moans. Lol. Thankyou guys, always on target, keep up the good work..Version: 4.9.1
✓ Worked perfectly.I read the reviews about the app prior to downloading and I wasn’t going to after seeing the negative feedback. My girlfriend persuaded me and I’m glad I did. I got through to someone straight away and had an Apple customer care call booked in for the following morning, sure enough the call came through on time and the issues with my MacBook was partly resolved and I’m very happy with the service that was provided. I’m now aware of the issue I have with my laptop and I’ll sort it out when I’m back from holiday. I would recommend this app..Version: 5.0
✓ GREAT!The workers are so nice, and they helped me so much. get this app if you have any questions about apple devices!.Version: 3.2
✓ My Battery you say is not a genuine Apple Battery!Well the battery within this iPhone is definitely an Apple battery which I had fitted from a damaged irreparable XS Max Apple Battery at the same time when I had a brand new Screen! Now this iPhone is perfect and does not need any more servicing by Apple. Co. Uk. Please find a way to return my phone back from its battery warning and let me see just what the health of this Apple Battery is % health! Please!.Version: 4.5
✓ Hope for next software update plz!!!Hello, I can’t believe this happened again!! I was writing a message in WhatsApp then I cut to paste into Notes, then a call come in, After answering the call accidentally I copy again something else before paste, then I lost everything that I just write. This is not the firs time. We need to add to the cut,copy,paste at least 3 options. For example, if I want to copy something from a full page I have to copy and paste many times. If at least I have the option to copy 3 times And then go to paste will be more useful. And will save me from this type of accidents..Version: 3.3.3
✓ Apple SupportHi everyone, I know that sometimes Apple Support may not be reliable. But it’s really the opposite! All the staff are so welcoming and kind to whoever they talk to, they give all the support they need. One of the staff even left me a voicemail saying if we could reconnect because our call got cut off. Normally staff never call back, but today is the best call of my life from Apple. It just gave me so much joy getting a message asking if I needed more support. I really advise that you use Apple support when you need it! Thank you so much for all the help and support!.Version: 5.0
✓ They are so awesomeThey helped me so much lead me through all the steps and even have polite manners defiantly recommend this app.Version: 4.9.1
✓ Great ServiceI had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has..Version: 4.1.1
✓ Apple Store creditThey really helped out and the person I was taking to was Rockell at first I didn’t trust him but when he asked for my Apple ID I was a bit sceptical but I gave him it and he restarted my balance which is what I needed so I think this app is great for problems whith your apple products.Version: 4.8.1
✓ FriendlySuper friendly and nice chat system cuz you can talk with real live people, it’s great for people who doesn’t want to call..Version: 4.5
✓ REVIEWI have had to use the message conversation chat several times due to some issues that I was just helping myself in regards to the most fraudulent era in our times. Out of 5 different issues and 5, I believe associates, my experience was absolutely OPTIMUM! They were respectful and so very down to earth in making me and my issue at hand not feel inadequate, irrelevant, or dismissed. Everyone of my my experiences was handle with great awareness to my concerns. I did not go through this app but online through my private and secure browser. But I have downloaded app and well, my single experience was okay. I want to go in saying, that two of the associates were so “Outside the box thinkers”, as well Gave the whole experience a great personal comfort and resolution. No bot as I asked every time. I wrote the names down but forgot where I wrote them. The 2 very special associates were the last two contacts. Apple,I know you keep track of all support calls or messaging. These two deserve more than an “ATTA-BOY(GIRL). Thanks Guys and again, Merry Christmas! A breath of fresh air..Version: 4.4.2
✓ The Advisor was greatI had a problem with an unrecognised purchase and we called Apple Support about. Our Advisor, Alvin, was AMAZING. He was polite, kind and funny. Although I didn’t get the problem solved with Apple, as it wasn’t related to them. I did have a very sweet phone call with a very nice man, especially since it was quite late at night. He also advised what else I could do to solve the problem. This man deserves a promotion. (Apple Support Australia).Version: 3.3.3
✓ IOS updatesEnjoying the app but needing to upgrade to iOS 13. Or above now as some of my other apps are requiring it so that I can update them. Please can you help me out and update the software to iOS 13. or above as soon as possible, thank you. 👍👍 Now asking to update Apple support but will not update without iOS 14. Or above.🥴🥴🥴🥴🥴.Version: 4.4
✓ Great support team👌🏻Support team is litteraly chillest dudes ever 😂 They provide actual help and try to solve the problem in any way they can..Version: 2.3.2
✓ Apple did it once again!I’m enjoying my new iPad Pro I got last Christmas and with modern day tech, sometimes we struggle with knowing how to do certain things or not now what to do if something goes wrong. This brilliant little app allows you to get help and support and FAST! I think it’s brilliant and a lot quicker to access the help that you need instead of having to browse through the internet. Overall, I love it!😀😃😄.Version: 2.0.1
✓ Amazing AppSuch an amazing app!!!! It helps me keep all of my products in check and has some really helpful services include. Had a question about my MacBook, the service team helped my find a solution in under 10 minutes!!!.Version: 4.0.2
✓ Above and beyondI rarely have an issue but the few times I’ve resorted to Support, they really couldn’t do enough for me. The adviser I was allergic to didn’t leave me until not only I but himself too, was completely satisfied he’d done all he could for me, including several incoming calls. The only things I’d point out are, 1) that they get some pointers towards listening with attention to what we’re really saying - I kept stressing a few key points for me re: interest and the means (or lack thereof) to carry out some of his suggestions, several times and in detail, and he kept at it until I finally declared myself in no further need of assistance l, and 2) don’t push so much for a visit to my nearest Apple Support store. Besides being on an extremely low income, it was too far and I really didn’t want to spend a sizeable chunk of it on a service outside of my actual query, and not cost-effective for an old phone. Other than that, the service is brilliant and I do recommend it..Version: 5.0
✓ Great supportI was helped on a complicated issue with my laptop and tried the app for support. I expected I needed to get an appointment with the genius bar but when I was connected to a senior support person, he actually solved it for me. It took about 25 minutes but they worked through the issue diligently..Version: 2.3.1
✓ Hi!Could you guys make an optional control panel which would be always on display on the screen? For light, wifi, bluetooth and stuff which doesn’t have an easy access? Maybe it’s just me, but the swipe up doesn’t always respond well. I don’t really know where to write suggestion so I chose this way🦑 Thank you..Version: 2.4
✓ 5 stars for JerichoWas locked out of my phone, this young man helped me fix my issue. His manner was kind and patient. All round very happy I didn't have to trek into a Apple Store to fix my issue..Version: 5.0
✓ HeliaThis app is very nice and they are always there.🙃🙃🙃.Version: 3.3.3
✓ Very Friendly and Quick Service!When I contacted the chat 💬, Aaron was quickly available to me and was very helpful and friendly along the way. He carefully explained what I could do to solve my problem. 10/10 service 👍 😊!.Version: 4.9.1
✓ Love the articles!It's saved me heaps of time calling up. But if I can't fix it myself I love the options it gives me. Chat support is cool! Right through the app! I don't even have to go on my computer..Version: 3.0.1
✓ Problem after software updateI had a problem where my iPad would not turn off the screen after the last update, contacted support, today, using iMessage, the responses over the conversation were concise, he/ her worked through the problem and it was then solved, could not want anything more from them, I had reason to contact them years ago on the phone and they couldn’t have been more helpful,eventually solved the problem which was not a there fault, internet provider. He still worked through it. Apple give good support, just go about it the right way..Version: 4.6.3
✓ GaenselWhat an amazing app. I got some very detailed instructions for my problem. I’m happy This is the second time I’ve used the app and both times I got things fixed..Version: 4.9.1
✓ Toujours làC’est toujours un bon aide. Merci qui ? Merci Apple !.Version: 1.2.1
✓ HelpfulFor starters I am NOT a tech savvy person. I like my iphone but often struggle with the more “technical/settings” side of things. I was gifted airpods for Christmas & right off the bat had issues with muted sound/connection. I wish I had reached out to this app/service sooner. A very helpful tech named Rinky walked me though step by step in easy to understand language and was so patient despite my naivety in navigating iphones. The assistance they offered was not only helpful but HUMAN- tailored to what I needed help with. So grateful not only for the help, but for the real human assistance- I dread robots/automated responses. They were kind, polite & really went the extra mile to make sure I understood what I needed to do to remedy this problem. I never would have figured this out on my own. Saved me the hour trip to the apple store! Thank you again & would 100% recommend using this service if you have issues with apple devices..Version: 4.4.2
✓ Five out of freaking five!The apple support team is super nice and helpful! Thanks apple, but there needs to be more options for what’s wrong lol.Version: 4.1
✓ Great experience I would recommend this app to everyone who owns an apple product. I hade a problem with my MacBooks Bluetooth and I got my phone and got on the support app and the lady I chatted with asked me what the problem was and some information about the computer and them sent a list of steps to follow in the end I got my Bluetooth working. Another thing you can send a photo to help with your issues so you don’t have to try to explain the problem if you don’t know how to word it..Version: 3.2
✓ Country changeApple support was very helpful and fast on removing credit on my account that I couldn’t spend to change my country. Thanks apple.Version: 4.8
✓ Build on thisI am surprised that it has taken Apple so long to get its act together on supporting our carefully designed computers. For years it was quicker to search the internet than the Apple support pages to find something that would relate to the problem that I was having with a device. Now, finally, Apple has designed an application and a system behind it that approaches the standard of its other work. I dream that Apple will build on this to enable its customers to build better relationships with their devices..Version: 4.1.1
✓ Love thisLove this app. Easy to get in communication with tech support and they’re very polite and professional - they know exactly how to help!.Version: 4.5
✓ Fantastic service!I had problems with my iPad and an invalid Apple ID, and a deleted email address. Within minutes I was told to download the app, find the problem and I had a call back within 60 seconds, and a further 15 seconds was talking to someone. She fixed my problem and was so friendly. I never ever write reviews but good on you Apple!.Version: 3.3.3
✓ Apple could be earning more.I love apple, but they could be earning more if they keep Fortnite in the IOS AppStore. I need a response, everyone is waiting for Fortnite to come back..Version: 4.6.2
✓ Great App with Great support and customer serviceSome people are saying that you can’t chat with Customer Support, however all you need to do is find your problem in the app, click on it, scroll to the bottom and you can press Chat. The experience I had was brilliant. I chatted with Crissy and we sorted out our problem easily. The great thing about Apple is that they help you for free beyond when you buy the product. They care about their customers. Thankyou Apple for your help!.Version: 3.3.3
✓ Hacked and Apple no helpI was hacked. The hacker changed all my personal info so that I couldn’t access my account to change my password. The “Senior Advisor” from Apple informed me that even though my Apple ID was hacked they can’t do a thing to help me regain access to my account nor can they delete it nor can they stop the hacker from accessing my iCloud. Thanks Apple. After having been a loyal customer for many, many years (started with Apple iPhone 3G and many models later) I am switching to Androids. Their customer service has got to be better than this!! Stay AWAY from Apple. Their customer service is useless!!!.Version: 4.8.1
✓ Was 5 Stars, Now 4Prior version of app has a easier to use interface for finding support. Discover tab useful, but Get Support tab now harder to use, searching results in articles cluttering finding symptoms or leading to getting support from a person or chat or even email support. Recommend a Silo approach to search in the app Discover tab can search articles Get Support can search for symptoms to actually get support Articles can still be an option for resolution of issues, but after putting in symptoms.Version: 2.0
✓ Friendly Supportive Apple AgentWas having issue with my iPhone were apps kept freezing and crashing and handset heating up and a very friendly and highly helpful apple agent checked and resolved my issue quicker then i expected and provided useful advice on top thank you apple support.Version: 4.2
✓ Fantastic service, superb appI rarely write app reviews but have to for this app. Easy to use, easy to find information via the app, and - when necessary - you can chat to Apple support people *via the app*… who are always polite, courteous, friendly and completely professional. Never worried about saying ‘I don’t know the answer, but hold on while I find it for you’… and then they come back with the perfect answer, relavant, accurate and informative. And on the two occasions when the advice was to go into an Apple Store to the Genius Bar, they booked me an appointment there and then, at a store convenient to me. Cannot speak highly enough both of the app and the people who operate it..Version: 3.3.3
✓ Well engineered app with good UXVery well engineered app I found the workflow / UX good and quite natural to use. The ability to send diagnostic data while in a chat with support staff is a killer feature..Version: 2.4
✓ Best tool yet!I love the innovative minds that can work and function as a team at Apple! This app is ssooooo great for helping you troubleshoot your iPhone. I love the feature in it that gives instructions on using all the iPhone apps, and have found it very useful, and if you’re having problems with another area on your iPhone, just type your question in the search bar and it brings up possibilities! I can’t speak for how it works with their computers as I don’t own one (yet), but I have a feeling they got this….Version: 4.8
✓ Great app :)Yesterday I had changed my email and was confused since I hadn’t changed it before and needed help, I got into a conversation with a kind person who helped me. (I also realised that my problem was really simple) but they were nice about it and gave me steps to help fix my problem. If you run into any issues with apple devices would totally recommend downloading..Version: 4.1.4
✓ Very usefulI’m impressed. This app has a live chat option, and I got the Apple problem fixed in record time!.Version: 4.2.1
✓ What an amazing app!This right here is why Apple is and always will be the best! The new update makes it so easy to find the support solution your looking for, just like in iOS settings! it even ties in with all your device and account information so you can access everything you need no matter what device you used! An App like this puts Apple years ahead of the game for sure!.Version: 4.0
✓ ***** ALL STARS For Apple Support *****My horrible mistake was I didn’t write down my tech name’s (SHE was amazing)!!! My tech listened and remotely went into my iPhone SE and instructed me what to do and “WE” fixed 1 of 2 problems. The one that couldn’t be fixed was an Apple hardware problem and that may result in getting a new phone. Thank you Apple Support for getting me as far as we could go over the phone. She sent me an email to take to the Verizon store which backs up the problem I’m having. Great service and She went beyond being helpful and professional. I feel Apple only hires the best of the best techs..Version: 4.2.1
✓ Your own personal IT guy!This is one of the best things about Apple. I was worried my laptop had been hacked, easypeasy just to go to this app and chat to an advisor to get everything sorted. Took a half minute to figure out but was pretty simple once I got to chat. It’s a bit like having your own personal IT specialist with innate and intimate knowledge of Apple bugs at your beck and call. Turns out my “hacker” was just a High Sierra bug and I could rest easy that my bank account was not almost compromised. 10/10.Version: 2.0
✓ Absolutely amazingIncredible service! i used the text service they were so fast and helpful! Was able to resolve my issue very quickly, and was extremely patient with me as I’m not the best with IT tech! Fantastic absolutely would recommend.Version: 4.4.1
✓ Just One thingEveryone who I have connected with if kind and extremely helpful with my problems. I don’t know if it is standard protocol but they(Costumer Support) ask way to many questions. They need to ask questions like your serial number and other I.D. questions . When you ask Costumer Support why they need that much information they say statements like “We need you to tell me what device you have and what IOS it is running”. If that is the main reason then they can just ask us that. If a person does not know that information then they should ask for things like device serial number but beside that everyone is 100% GREAT!!!!.Version: 4.5
✓ Thank you apple supportMy laptop was not turning on and shanelle helped me turn it back on and taught me something new. Nothing was working the battery didnt charge the laptop wasnt turning on but then its working better than new now and thank you shanelle.Version: 4.1.1
✓ Great customer serviceThey’re professional but it’s rare When i asked to collect my delivery order! They said you have to place a new order and apply for a new finance application which is frustrating , as you already got everything Why you’re not able to change my order from delivery to collect in store ! in the meantime I’ll get my order either collect or delivery! Bad point....Version: 4.1.2
✓ Fantastic serviceI requested a call about an iPhone 13 pro issue. Thought I’d have to wait but a lovely young man listened to my issue, investigated and got back to me, apologising for the delay. He wasn’t able to help but has emailed Apple with the issue do an update can be arranged to fix. Fantastic service..Version: 4.3.1
✓ Support that is above and beyond expectationsI had recently purchased an iPhone using Apple Card monthly installments, and I had waited approximately 10 days for shipment. My new phone was not making progress with shipment and the only update that was received was that the label had been created, but the courier was still waiting for the package. I knew I needed to request a refund but with my fairly busy work schedule, I didn’t have much time (or patience) to explain the the situation over the phone, and I generally find that explaining my issue in writing is more effective. I was able to engage in a chat support using iMessage, and I was relieved with how quickly the support staff was able to investigate the issue and issue a refund! I was able to resolve my issue in such a short amount of time, during the day, without cutting into my work! Thank you for helping me breathe a sigh of relief, Apple. 😄.Version: 4.6.2
✓ Not really a review but read it anywayI would like to make it known that the support you get from this is beyond anything that I could get in person in a general tech repair store more specifically could Katie please note that thanks to her help my issues were resolved within 10 minutes (8 to be exact) so thank you very much Katie.Version: 2.0
✓ Very goodThe support people are very helpful and replied to my chats in less than 1 minute. Highly recommended before going to the Apple store where the queue are pretty long..Version: 1.2.1
✓ NecessaryIt works. I must say that people amaze me. How can anyone write a bad review because the app does not work on very outdated iOS versions and are paranoid to update. That's the way software improves, with updates. If you are smart you wait until the update has been out for awhile to be sure it doesn't have big issues. To NEVER update iOS is just foolish. I always have the latest iOS version and always wait a week to be sure and NEVER had a problem. People have to stop complaining and use their brains. If you are paranoid then find a good psychologist or shrink because the problem is you, not the way software is improved. Do you think that the way software gets updates will change with giving lousy reviews about updates that no one else has any problems with? It's the old thing that if everyone thinks you are crazy then you probably are or at least if you don't think you are it doesn't matter..Version: 4.3.1
✓ Fantastic ServiceFantastic service as always with Apple. They may be more expensive but you get a great product and great service. Got this app and with in minutes Jennifer sorted things out, she even booked an appointment at my local Apple store. Great work Apple team. Thanks so much, your products and service are truly appreciated.👍.Version: 2.3.1
✓ Help with iPad proToday I had occasion to need help with an overheating iPad. Used the app and got almost instant service and great advice. I’m sorry some people aren’t happy with the app, but my experience couldn’t have been better. Have to wait 48 hours for the iPad to assimilate all the upgrading I had neglected and then we shall see if the problem is resolved..Version: 4.1.1
✓ Apple TV remoteI called Apple support this morning and spoke to an amazing gentleman named Anthony. I was enquiring about a past generation Apple TV remote and he helped me so much with trying to find it and it made my day. I would highly recommend to use Apple support for anything regarding there devices they are amazing. I did also have a little joke around about with the Apple TV remote about how much easier it would be if it had find my phone/device on it and the lovely gentleman Anthony said it’s a great idea and I should write a review. Have a great day Apple and Anthony 😊.Version: 4.4.2
✓ First use. Awesome!Quick access and response. Helped me figure out my issue fast: I recently lost all of my emergency contact info and medical data and thought, the emergency contacts at least, were managed through the Contacts app, which is in iCloud account. Was worried about security and/or software. Both are (now?) apparently managed through the Health app even though I previously added emergency contacts in the Contacts app. As I restored devices recently, that data was lost as the Health app is not included in iCloud..Version: 4.3.1
✓ This app is amazing!Don’t let the 1 stars fool you, this app is everything you’ll need if you need help with any of your Apple Products! I’ve used this app quite a few times already (had a few issues with my AirPods that were happily taken care of every time, including today when I visited an Apple Store after getting an appointment scheduled by a Support Agent to get my cracked screen repaired, which ultimately got me a new device) and I can’t find one negative thing to say. All of the Support Agents I’ve encountered are very nice and they really do seem to care about your needs and try to help you take care of them as best as possible. Getting around the app isn’t as difficult as these people make it out to send and I don’t understand why people are giving it a 1 star when it’s literally super helpful and user friendly. It’s as simple as figuring out what problem you’re having with your device, selecting the appropriate option, and go from there! If you can’t find a description that explains your issue, chatting with a specialist is only a tap away! The reviews I’ve come across where people feel like they’re “going in circles” within the app is probably coming from people who have no general idea as to how to get around an app that’s literally made for those who need help with their device. Apple, this is a 5-star app and I can’t thank you enough for your help over the years!.Version: 4.4.1
✓ Pleasantly surprised!Mistakenly thinking that someone was an iPhone user, I accidentally sent them an album from the iTunes Store. But since they don't have an iTunes account, they couldn't receive or listen to the album – so I was hoping to get a refund. I downloaded and used the Apple Support app and it was a breeze (AND I got my refund a day or two later)! If you need to contact Apple support, I encourage you to at least try this app. Hopefully, you will be as pleasantly surprised as I was..Version: 4.8
✓ Amazing serviceThe person I spoke to was incredibly helpful and understanding of my issue not to mention a lovely person. The conversation made my day they were so kind! If my person is reading this I’m Jazmin with the broken Mac battery and I love you, you are amazing! (I used the message option).Version: 4.2.1
✓ Excellent SupportI don’t like paying over the odds and let’s face it, with Apple products you’re definitely paying over the odds. That said this support service(I used the chat option) so far has been the best I’ve ever received. Granted I’ve only used it once; but it was fast, polite, efficient and very helpful. Well done Apple. I guess this is why we pay a premium?.Version: 4.4.2
✓ ScammedThank you so much for apple support and I feel silly because I’ve had an iPhone for years and just learned there’s an app for this.... while being out and about today I received calls saying my Apple ID was compromised and some suspicious activity with my account and I kept declining the calls but they called back for three hours so contacted Apple support and they made me feel so much better and even gave me info as to how I can stop the calls and what to look out for.... so I’m giving you 6 stars for being my rock star today... thank you so much Apple support.Version: 4.2.1
✓ HelpI need an ap cancelled. I have been talking to someone on this before and thought it was taken care of. I just received my Master Card statement and it shows 2 deductions from APL*ITUNES COM/BILL 866-7127753 ON. Amounts of 25.28 ..Sept 14. and 1.48 Sept 21. PLEASE have someone contact me ASAP..Version: 3.3.3
✓ Caring Customer SupportExcellent rapport, knowledgeable answers and tips to troubleshooting, helpful, polite and courteous. Love Apple!.Version: 4.5
✓ Amazing Help!I got to text someone and send screen shots of what I was looking at. They literally spent hours going back and forth with me and were super polite. At one point I took a break from it because I was getting frustrated. Then my husband said he actually was getting the verification codes sent to him. So I went back to the same conversation in my messages and after making some progress they helped me the rest of the way! Thank god! I will be using this more it’s so easy!.Version: 4.4.1
✓ Easy way to get supportSo easy to jump on the app and get support instead of making a phone call or going into a Retail Store.Version: 2.2
✓ This is amazing.Got some iCloud confusion? Just ask! Want to work out better parental settings? Give them a shout! Apple Music being odd? They have a simple fix. Got a problem with an ancient Mac-pro? They will still help!! I kinda abuse this service with vague questions, I always get interesting and helpful answers. Did you know you can integrate any domain name that you own into the iCloud email? You can even set-up emails at your personal domain for family members. I cancelled my email hosting after working this out!! Thanks guys..Version: 4.7.1
✓ Very very good support processSupport for products will be the death of me one day, but not today. I work for myself so have to be pretty IT literate but every so often I can’t figure it out. I’ve been a Mac user for 25 years and their support has never failed to impress me even if they don’t know they are happy to listen and work with your suggestions. One more one occasion this has resulted in me and the agent solving a problem for a benefit of the wider community. The app is so easy. Log on, press call and I get a call straight back. My only gripe is that you are treated like an idiot initially but once you can show you know what you are talking about they quickly move you to a senior engineer. I rarely give things 5* but I really couldn’t suggest an improvement. Well done Apple. Well worth paying the extra purchase price..Version: 4.3.1
✓ Super Helpful!Whenever have a problem with my tech they always are able to fix it and are super friendly and helpful!! 5/5!!.Version: 2.3
✓ FaceTimeHello. Is it possible to add “screen share” feature to FaceTime? Similar to what Zoom has and what Google Meet has? It would make it so much easier for those of us who teach. Thank you..Version: 4.3
✓ Fantastic!The Apple Support app is an amazing app that allows users to talk online with an expert, get information and book an appointment for free! This app is very fast and reliable to all Apple customers. I have never experienced any issues or bad things ever on this app. I highly suggest this to all Apple devices :) - Jacob.Version: 2.0
✓ Sent from my iPadI never realized I needed an app like this until now. Thanks!.Version: 1.2.1
😕 Apple Support Negative Reviews
