Xfinity App Positive ReviewsComcast

Xfinity Positive Reviews

4.3
4.39743 star

Total 18 Positive Reviews

Xfinity App User Positive Comments 2022

Xfinity app received 18 positive comments and reviews by users. Can you share your positive thoughts about xfinity?

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Xfinity for Positive User Reviews

It’s not worth the money, only if it really workedI am always calling Fakefinity; I call them that because they pretend for this amazing app to work, they pretend for amazing experience from their home security, Nope it does not work, not only that it is easily hacked and manipulated by anyone in close proximity. All they need is to be in range of your wifi and please tell me why would you reveal WiFi info via the television when anyone that comes into your home can grab the remote and simply say what is my WiFi and user name and Walla abracadabra there it is isn’t that against Hippa?? Well anyway if I was not under contract I would be an ex-customer this crap is way too expensive for what it actually gives you and that is a way to watch your family while you are home other than that it is not good don’t waste your money, look out the the suburbs and see people who have homes purchase they have the ring device or another company and I’m in the field a lot with my current job and I noticed that they none of them have Xfinity you wonder why right?? I hate what they are doing with their home security, and other services are just horrible and they keep raising the price!!.Version: 3.36.0

So Far So GoodSwitched to the 250gig level modem about a month ago. Since that time we have consistently gotten speeds between 250 and 300 gig. Then three days ago I got an email stating after a review of our account, we qualified for free WiFi extender pods. Received them today and they installed without a hitch. Now my three floor home has excellent signal strength everywhere I have measured. I appreciate that for the most part, we receive consistent service with very little downtime. I own all XFINITY services(TV, WiFi, VOIP, Home Security and wireless Phone) and although by no means cheap, we receive ours services with little disruption which in this day and age I feel is the number one measure of service. If I was asked for criticisms, I would list their automated phone system which I find cumbersome and the fact that they utilize customer service representatives who have English as a second language and for me, are difficult to understand..Version: 2.10

Love the control but internet drops a lotWe love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!.Version: 2.0

Internet outageBack around the first of August we reported a problem with our system, internet and TV( the HD side. They tried numerous times to correct the problem and could not, so they scheduled a technician to come out. He did some work in the protector and said that the service pedestal needed some rehad(cleanup work), he would put an order in to have that done. Seems that every night when the sun would go down and temp drop my internet and tv would go out and I could not use it. I call last Thursday and talked with the service center and they tried to reset to no avail! I got a call to set an appointment for 9/7/19 I said that was not acceptable have someone on 9/3/19. They sent me a text confirmed I was the #1 position for 9/3/19 between 1:00 - 3:00 pm. Then this morning I got a text that that appointment was not available and they could not do anything other than 9/7/19. Still having trouble with system. Have filed complaint with the IURC, not happy with service at all!.Version: 2.18

Awesome Customer ServiceSo I’ve been without internet connection for the past 3 days now and couldn’t quite figure out why. My bill was a little late and I figured that once I paid it, everything would go back to normal. I was wrong. After getting upset I finally decided to reach out to representative and luckily they provide a chat room option because if you’re anything like me, I hate talking on the phone with people about these kinds of things. Vachan came online and was very friendly and patient with me as promised me that he would help get my service back up and running. After about 25-30 minutes of troubleshooting, he was able to get my service back up and online and everything ran smoother than before! He was awesome and extremely helpful and it’s because of representatives like him that keep customers satisfied and wanting to continue services with them!.Version: 2.21.0

Setting up new serviceI was moving across country to Michigan and needed to set-up internet service from California. The service representative was helpful and asked when I wanted my device delivered. I asked for the device to be deliver on May 31. He said no problem and said it would be done. I arrived in Michigan on the 30th, and I don’t think my package shipped until the 2nd. The reason this was frustrating is I was stuck using a personal hotspot with virtually no data left. I had to keep buying data to avoid overage fees. Aside from the delivery delay I’ve actually been quite happy with Xfinity. They do offer personal hotspots for phones which I was able to use in my apartment. I also like the flex box and the WiFi coverage is great for our apartment. I just wish they would have been upfront about when it would have been delivered because then I would have just picked up the modem in the store..Version: 3.34.0

Jo sylParfait simple et efficace.Version: 2.9

Great, but could use...Overall, this app is solid and does what it advertises. I noticed, however, that unlike other routers, I’m unable to create a dedicated guest network to keep my devices and guest devices from interacting with each other. I normally setup my routers in this manner as a sort of extra security measure — never know when a friend may bring a virus-infected laptop over! I think the guest network option is missing because it is reserved for the public ‘xfinitywifi’ network...? If so, then it would be really cool if the devices connecting to my home network, but which are assigned to the Guest profile, could be logically treated as being on a separate network so home and guest devices couldn’t communicate with each other. Or, if a dedicated guest network could be made available again and have any devices connecting to it automatically placed in the Guest profile. Either way would satisfy the need while also still allowing customers to monitor usage of and manage guest devices..Version: 1.8

Is goodI say go by. It is good..Version: 2.3.1

Sign in problemsDoes gateway main router Does router mean modem Does the gateway password mean I’m connected to Comcast The animal icons that you have I have no idea what they mean or who they associate to because the number of the device that I have doesn’t correlate to what I have is a known item your glossary of terms related to the Internet and hard core items like TVs your boxes that I’m renting my computers my Xbox nothing relates to anything to some of the terminology that you use Renee car it’s hard to get through to talk to a real person and when I do get through I usually wind up talking to somebody and some other country who has a poor vocabulary and pronunciation of the English language and all this seems to be OK with you you can’t get a hold of anybody who is responsible for anything We have just gone through three months of trying to discuss with you that we want paper billing . what’s the problem.Version: 3.26.0

Assistance with new modem activationAfter much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley.Version: 2.17

Five Star So My Rating Is SeenWell like this other person said “If i wasn’t under contract I wouldn’t have this service.” WHICH I TOTALLY AGREE….. I have had issue over issue over issues with Xfinity. I had lost my mind at one point because they will transfer you to someone who is suppose to help then after bunch of circling around finally someone says they will help with the issue to just turn around and have deal with it and not be able talk to person who you thought actually helped you. Then after all that it gets to the point where you seriously have no options and no help but what you do get is a higher bill at the end. ALSO THEY WILL WORK WITH YOU ON PAYMENTS WHICH ONLY CAME TO DO SO CAUSE OF COVID. ALSO THEY JUST DO WHAT THEY WANT AND THEY KNOW THAT UNLESS YOU GOT MONEY TO FIGHT IN COURT AND THE CREDITS YOU GET CAN BE TAKEN OFF THE PHONE FOR NO REASON AND WHILE YOUR A CUSTOMER FOR YEARS AND SIT AND PAY ALL THE MONEY YOU DO FOR SAME SERVICE/DEVICE NEW CUSTOMERS GET AMAZING DEALS..Version: 4.4.0

Awesome and fast!This is definitely the best cable.Version: 2.0

Great networkTest.Version: 2.27.1

Malade!Top.Version: 2.5.1

Thank youWe are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future..Version: 3.27.0

Regretting my switch to Xfinity mobileInitially it seemed GREAT! Saving $60 /month, new phones, AND $400 in gift cards to come in 90 days. Except I quickly noticed that my coverage and streaming is NOT as good as my prior carrier’s coverage which was AT&T. A few bumps in the road. Then I found out that now, (September 2nd, 2019) that they’re adding a $20 surcharge for “HD streaming” for folks with unlimited data. (THAT IS NOT SOMETHING I SIGNED UP FOR - AND I MAY FIGHT THIS) Let me ask you this, Comcast, how many channels really don’t have HD? Really? Does it cost you THAT much extra to sneak in yet another surcharge??? We paid a lot for 3 pods. Currently both upstairs pods are “online” and working fine (according to the app) but neither myself or my daughter can get online upstairs. OUR WALLS ARE THIN, PLUS WE HAVE A POD IN EACH ROOM. THEN I started to search for my incoming/expectant gift cards - which is an option on the app (kudos for that) HOWEVER, THERE IS NO RECORD OF MY # or GIFT CARD STATUS. I will be calling you VERY soon!!!! Hey Anyhoo, I discovered after the fact (after I signed up) that Xfinity is just using Verizon’s air “space” or whatever the hell you call it. AT&T was better than Verizon. Bottom line. Comcast has become a monster in Big Cheese and they tax, insure, and invade anyone and anything in their path to $$$! Sincerely a loyal customer since day 1 when you came to this area. DAY ONE!.Version: 2.18

Like it so farI am canadian living in the states, just got xfinity network set up, love this app so far..Version: 2.1


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