- 86.0LEGITIMACY SCORE
- 86.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Xfinity App User Positive Comments 2024
Xfinity app received 15 positive comments and reviews by users. Can you share your positive thoughts about xfinity?
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Xfinity for Positive User Reviews
✓ Jo sylParfait simple et efficace.Version: 2.9
✓ Good high quality servicesThe technician gives us the information to better use your services.Version: 4.26.0
✓ ConnectionKeeping internet connected is impossible.Version: 5.9.0
✓ Great networkTest.Version: 2.27.1
✓ Love the control but internet drops a lotWe love the control you have with the new xfinity app and WiFi. Being able to set time limits on specific devices or turn off a device is great. Also being able to see how much someone is on a device is a great feature. The problem is more with the internet itself. It drops for no apparent reason for a few minutes here and there and this seems to happen daily. Comcast says it’s when the system runs an update but it’s at different times of the day sometimes multiple times a day. We’ve purchased their pods to try to extend the WiFi throughout the house as they recommended. We even exchanged our router twice at their suggestion but nothing seems to help. The WiFi speed is phenomenal; we are able to have 6 devices connected at the same time with no problems other than when the WiFi decides to drop. It’s usually back up in 10 or 15 minutes but the drops are really frustrating when trying to be on a webinar for work and all of a sudden your internet drops!!.Version: 2.0
✓ Support section needs some workNo relevant information how to contact live support.Version: 4.14.0
✓ Is goodI say go by. It is good..Version: 2.3.1
✓ Like it so farI am canadian living in the states, just got xfinity network set up, love this app so far..Version: 2.1
✓ Xfinity App & WiFiI subscribed to the internet service on May 26 of this year. My Wi-Fi modem has been reset two times and I still have the same problem and Comcast was supposed to call me at 9 AM central time today during my work break. Of course they called at 10 AM when my break was over so I didn’t get to answer the phone. I am so disgusted. I don’t know what to do. This is the worst service I’ve ever received. I’ve had problems ever since my phone doesn’t stay connected to Wi-Fi it pauses when it’s not in pause mode. Yes I can’t get through to a live agent I have to go through the automated service on the phone, which does not have a specific reason for me for my calling. I am sitting here now with no Wi-Fi service on my phone. I’m using my cellular data and it keeps pausing when I try to go to certain apps or either the apps won’t open my phone is the main phone and the service is just rotten I would never recommend Xfinity to anyone..Version: 5.0.0
✓ Malade!Top.Version: 2.5.1
✓ Thank youWe are thankful for the ability to ensure our children are safe while on the internet and being able able to have security with wireless internet. Having the ability to to as the parents of our children to be able to set limits on our children’s time spent on internet games and all access to internet websites . Having the great security system in place in our home as well being able to go to bed at night knowing we are all safe and sound with our cameras and in our in home and outside security system really gives our entire family peace of mind knowing we are all safe from intruders and and those that may try to do harm through internet systems and and in home our outside intruders. Thank you xfinity for keeping our children and family safe from all the the things we try as parents to and family safe everyday. We hope that we will continue to have your security system and your internet security system in the future..Version: 3.27.0
✓ Terrible serviceMy internet service has been dropping during peak work hours for the past 3 months. My cable TV service has never been affected by these outages, other than smart tvs losing their internet connection when the internet drops. I have spent countless hours on dozens of phone calls. Comcast sent me their latest Xfinity Modem which did nothing to improve the situation. Now every call involves resetting my Xfinity Modem, disconnecting my devices, tightening connections. Every time the agent says they have fixed the problem, but it returns the next day during peak hours. After 3 months Comcast FINALLY agreed to send out a service technician today who never showed up or even contacted me. I am starting to think Comcast cannot support peak periods of internet demand in my area. I have been a comcast customer for 18 years and am now looking for other internet and cable service provider. This is ridiculous and unacceptable. I recommend any prospective Comcast customer look elsewhere too..Version: 3.39.0
✓ Alberto ValdesIt has been extremely difficult to quickly find a human being to answer your “customer service” line. Iba e tried many times unsuccessfully. I have on the back of my home a DILAPIDATED Xfinity box with a door on the ground exposing cables and connections to a few of the homes at Pepperwood gated Community. I tried to relay these issues to an Xfinity service person due to the danger of this box that probably was made the last decade. It seems that Xfinity quickly responds when a customer wants to add/pay for another service but when it comes to provide the service that a customer and a community needs asap the lack of the expected response from your company is nowhere to be found. I tried many times and get bounce from a computer message/site to the next until I get disconnected. Look at my record as a customer, but even a new “so-called customer” DOES NOT DESERVED to be treated like this. Shame on YOU Alberto Valdés.Version: 4.31.0
✓ Awesome and fast!This is definitely the best cable.Version: 2.0
✓ Assistance with new modem activationAfter much disappointing WiFi service and speed in my home, it was suggested to swap in my modem at one of the Xfinity’s stores for another which I did yesterday afternoon. By evening, I did not have things right because nothing was working and now, no phone line active. I elected to “chat” for help (now 10pm) and was connected to a tech savvy person, Prathamesh. Thank goodness! What a kind and patient employee who started the process of getting me activated. After an hour, I lost Prathamesh from the several browser drops and had hoped it would get resolved. By the time I finished my evening, I went back to check the modem and I was fully up and running!!! I was thrilled and so grateful to Prathamesh for continuing on and completing the process for me! I commend and kudos to Comcast/Infinity for having such an outstanding and totally Customer Service oriented employee in your company! It has turned my opinion of the Customer Service Dept around. Because of Prathamesh, I will continue to be one of Comcast/Xfinity’s customers. Thank you, Cherie Alley.Version: 2.17
😕 Xfinity Negative Reviews
