Imray Navigator Negative Reviews

Imray Navigator App Complaints & User Negative Comments 2024

Imray Navigator app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using Imray Navigator? Can you share your negative thoughts about imray navigator?

Imray Navigator for Negative User Reviews

✓ Missing InformationI have just started using this App and, in general it is ok. However there are a number of areas/ section, especially around the east and south east and souther coasts of the Uk which do not zoom in properly. Is there something perhaps that I am not doing or need to do..PeterdzmVersion: 1.9

✓ Terrible app. Needs to be sortedThis app is appalling. I’ve tried both the iPad and the iPhone versions. Both have the same problem. Everything works during the registration process, but when logging in the app shuts down. When you tap to reopen, it closes immediately. Come on get this sorted out. Obviously because of this, I cannot review the product itself. It has made my free Imray charts unobtainable. There are a myriad of this type of application out there, far better. Use them. At least they open..Georgemac22Version: 2.3

✓ Now uselessSince ios13 this app no longer opens. Just crashes all the time. I am hoping to get a refund on my very expensive annual subscription. Not worth £3.4 let alone the £34/year I pay..SUP 2019Version: 2.0

✓ TerriblePaid the fee and could not download the chart total rip off. Very unsatisfied..DsleylsndVersion: 2.2

✓ UselessI had some charts of the Solent numbered things like C3 and C15. They are now well out of date. I thought I was buying the modern equivalent but ended up with huge unfolded charts in a plastic folder. They have a voucher and scratch off pad to download something on your phone. I got to the stage of a message saying ‘success, you can now download charts’, but I have no idea how to do that and it is not explained. Nothing I press seems to do it. Totally non-user friendly and a waste of money. Apparently Navionics is what you need..IamnotgivingyoumynameVersion: 2.3

✓ Ruined a good app!Ruined the previous version which was very good. On zooming out all detail vanishes, so it can no longer be used for safe long distance passage planning to pick an initial course. Shame as the previous version was great. Looking for a new app..YachtsailorVersion: 1.5.2

✓ Unuseable appFull of glitches. Keeps putting you off the coast of Africa. Fully unusable at sea. Had the same comments from 4 other ex-users. Just an expensive loan of a chart for a year..Dib100Version: 1.5.2

✓ Unable to ‘restore purchases’I am still unable to ‘restore purchase’ ID10! ID70 worked, however. Inconsistent. Unreliable..Bilge pumpVersion: 2.3

✓ Does not renderBought a number of charts and when you zoom in they do not render. Can’t see any detail so useless as is.Bazza-71Version: 2.3

✓ UnwieldyUX needs improvement. But, the biggest downside is the ability to purchase navigational charts for smaller areas. Instead we’re expected to buy an entire series of charts just to access the one we use..StoicphilosopherVersion: 2.3

✓ Changing phoneAfter changing my phone non of my subscription charts appear. I have logged out and back, currently there are no charts in the chart store. I have tried to restore the purchase but to no avail..GoblinsatackVersion: 2.3

✓ IOS 13.0 compatibilityAfter upgrading , charts will not render , Ive reinstalled , restored licenses and re downloaded charts Any ideas.5omeRandomGuyVersion: 1.9

✓ Avoid with IOS 13Charts do not load with IOS 13, no updates for 6 months, not good enough for a subscription service..MsimcockVersion: 1.9

✓ Lacks basic functionalityThere is so much missing from this app is difficult to know where to start. Creating a route in a hurry, or easily, which is essential when a course is being given out at the start of a race is practically impossible. The charts don't show the names of buoys and you can't create a route from the list of waypoints. Lazy, ill thought out and basically useless. No evidence that any form of service design has been used here..Dickdotcom!Version: 2.3

✓ Great app but course to startGreat functionality and visibility on iPhone13. Specs claim it offers course to steer functionality but I don’t think it does. Can the publisher explain if it exists and how to use it please?.RadiumRob226Version: 2.3

✓ RubbishWasted £34.95, chart would not load onto iPhone!, no reply from support! I used to trust Imray!.Captain Colin BVersion: 1.1

✓ Buggy - chart sections don’t join up and has resolution issuesThe chart sections don’t join up properly. Some sections on purchased charts appear very high resolution and others as corse bitmaps. I am not sure how safe it would be to use these charts for navigation. I am viewing the charts on a 12.9 M1 iPad Pro, so there is plenty of processing power. It is a shame, because this is very nearly a decent app..JSA2013Version: 2.3

✓ DisappointingCouldn’t get the free sample maps to even load. So I just had to delete the app. disappointing as I use the Tides Planner app regularly.John4sytheVersion: 2.3

✓ Doesn’t open in iOS 13Doesn’t even load in iOS 13.1.2 on an 11 Pro. Was a good app, hope it’s fixed soon.Duke BocksVersion: 2.0

✓ V poor login experienceThe app is all but unusable as I couldn’t get past the login. In spite of having a previous Imray app, it didn’t recognise or recover my login. Instead I had to register a new account. The password requirements are ridiculous and it was rejected three times because they can’t tell users that it must have a capital, lower case, special character (and probably a haiku and DNA sample). Then it asked for an email confirmation that never arrived (yes, I checked spam). Why can’t they use an Apple login? Why was these even allowed in the App Store? Such a poor experience is unacceptable in this day and age..Dive boy123Version: 2.2

✓ Really FrustratedUPDATE (01/06/2020) - whilst the review I previously gave about the functionality of the app still holds true, it is refreshing that IMRAY take things seriously. Their reply as shown below demonstrates they are willing to listen to feedback and in between my initial review and now I had in fact been in e-mail contact with customer services. They took me seriously, tried to help and offered a very fair gesture to compensate the fact that my subscription had only just renewed which helped to restore my faith. Maybe future developments and updates will improve the app going forward but in the mean-time full marks to customer service and their paper charts etc. Got this app in 2019 and subscribed to the charts for my area which is South Coast. I downloaded the relevant charts and it has good resolution with useful features. However it is not easy to use and I have had issues with it crashing on both an up to date iPad and iPhone. I also downloaded the .PDF user manual but am afraid to say that parts of it simply do not relate to what you see on your screen. The most frustrating thing is trying to manage routes - you can delete waypoints that you have added in and stored within your waypoint list folder easily enough but adding an existing waypoint to a route that you have already saved is impossible. I have wasted hours of my time trying to work out how to do this, reading the manual which doesn’t relate to the screen views and have now given up on this app. Really annoyed as my subscription renewed on 4th May but am so frustrated with it that I have deleted the app from my devices and cancelled my subscription so it won’t renew next year. Some good features but usability is not intuitive and basically some things just don’t work - back to manual passage plans for me I’m afraid. Shame as I like their paper charts but it appears the software developers have not thought this app through properly..NMP 63Version: 2.2

✓ I give up!I want to do the most basic thing any sailor would want to do: set up a route with a final destination with a way point, so I can calculate the distance from my current position. So I added a destination and a waypoint within a route. I am obviously an idiot, but when I tap distance to, it moves the cursor to some random point on the earth (first time off the west coast of Africa, the second time in the middle of the Sahara). I am obviously very very stupid!.Orence1966Version: 2.2

✓ Watch out!I bought the Greek Water Pilot hardback and tried to use the attached vouchers to download “free” Charts 60 and 70 for the Eastern Med. The instructions make it look simple: just download and install the App, then “Redeem the voucher code” and “Download the Chart(s)”, except there’s no link to do that and when you explore the App looking for it, sooner or later they trap you into a paid subscription and $45 (tax) later, you have to spend time and effort with Apple to reverse it. It looks and feels less like dishonesty than incompetence, but, in the end, what’s the difference. And then, of course there’s no support but launching an email into the dark. On the whole, A VERY BAD EXPERIENCE..Bruce amVersion: 2.3

✓ Doesn’t work with ios13Beware! Don’t upgrade to ios13 until the app is also upgraded to allow it to work. Charts do not render and app is useless! Please fix ASAP!.KitlanderVersion: 1.9

Imray Navigator works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Imray Navigator.