- 72.4LEGITIMACY SCORE
- 72.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Samsung Family Hub App Complaints & User Negative Comments 2024
Samsung Family Hub app received 158 complaints, negative comments and reviews by users. Have you ever had a bad experience using Samsung Family Hub? Can you share your negative thoughts about samsung family hub?
Please wait! Samsung Family Hub Facebook comments loading...
Samsung Family Hub for Negative User Reviews
✓ Now it won’t even load!So now the app doesn’t even appear to work at all on my iPhone, despite being latest update iOS, deleting app, reloading app, resetting phone, resetting fridge software, reasoning with it, throwing phone against wall, swearing a lot, crying, mourning and finally acceptance. It is fortunate the fridge is keeping my food cold as it should. Thank goodness for small mercies..Version: 5.0.5
✓ Terrible appCan’t log in, just gives me a spinny wheel. Spend all this money on a smart fridge and it has the worst software I ever used. Shame Apple don’t make fridges......Version: 3.2.8
✓ Locked out of fridgeI'm constantly getting logged out. It keeps asking me to verify my account and phone even though I already did. And now the latest bug, it’s saying I have to associate my account with a user on the fridge - which I’ve already done numerous times. It’s like this app was built by amateurs.Version: 3.4.8
✓ Not very good Samsung fridge!!All I get is the please connect your account screen ! I have already!! You buy one of the most expensive fridges on the market, is it worth it? Nope!.Version: 3.7.1
✓ Very frustratingEvery time I want to add photos to the screen saver I have to delete the app & then reinstall & login - it’s very very frustrating and such a bad design. Not impressed at all..Version: 3.7.2
✓ What is going on with this technologyI too had success with this app and the family hub. It was painfully slow and cumbersome, but at least it worked. Then in the last month.... Can’t even access it. Samsung are glacially slow to fix this..Version: 3.5.1
✓ App crashes on loginThis is insane. I can’t even log in - enter credentials and the app crashes..Version: 3.4.8
✓ Won’t open anymoreThe app has always been a bit buggy, but I’ve now deleted and reinstalled the app 5 times in the last couple of weeks but just keep getting anerror.Version: 5.0.5
✓ Forced to use an inferior appSame as others here. Refrigerator updated and now I have to use the SmartThings app which has 25% of the functionality. It’s slow, buggy, and is missing even the most basic features. It can’t even upload more than one photo at a time. Worse, it uploads the photos in a warped aspect ratio that makes my family look super fat and short. Hahahaha. This app is a joke and the fact that Samsung is forcing me to use a pile of junk vs the family hub app that actually worked well, is infuriating. Please allow us to use this app until you get the smartthings app fixed..Version: 5.0.6
✓ Terrible.App doesn’t even open most of the time. No exaggeration, majority of the time it does not open, just keeps trying to load or keeps being Ling up the Terms & Conditions page, over and over..Version: 5.0.6
✓ UselessThis app initially worked when I downloaded it in June 2018 when I bought my fridge. Nowadays, all I get when I try to open it is a message saying “Before using, connect your Samsung account with a user profile on the family hub fridge” which I have in the first place and that is why I get notifications when anything is changed on the fridge. I can’t access the app as the message just keep repeating itself. I got so fed up and deleted the app. When I reinstalled it, now I cant even see anything because it just keep buffering as it won’t connect to Samsung server. To think such a very high end fridge will be accompanied by a useless app is beyond belief. SORT IT OUT SAMSUNG.Version: 3.4.8
✓ When it works it works well, but rarely worksIt constantly logs me out and when I try to log back on it says to attach a profile to it on the fridge when it’s already done. I constantly have to delete and re-download the app on my iPhone in order to get it to work. FIX THIS.Version: 3.0.34
✓ Not very usefulThe mobile app is useful for uploading photos to the fridge, and I can imagine the lists would be useful for some families, but I can’t believe the meal planner functionality isn’t available in the mobile app. I don’t want to have to stand at the fridge to type in our meals for the week. It would be easier to go back to the old school approach of writing it down somewhere in the kitchen. Since I order groceries from my phone, I’d like to keep my meal plans in the Family Hub app so I don’t have to transfer the information for the family to see. The few other tools in the mobile app are the fridge inventory feature, which is so unreliable it’s comical, and the calendar. While we’ve enjoyed the refrigerator, the app hasn’t been very useful to us. I hope they’ll add more available functions in the mobile app some day..Version: 5.0.3
✓ The shopping list does not update to phoneA nice idea but the shopping list created and updated on the refrigerator does not always reflect on phone. I recently made updates to shopping list and then went to the store only to notice updated list did not sync with phone. Very frustrating as I should’ve just used the traditional pen and paper because I ended up forgetting to purchase some items.Version: 5.0.3
✓ Can’t even sign inAs I have seen most other users have the same problem, of which being I cannot even get past the first screen to log in because of some incorrect redirect link. Samsung you better fix this stupid issue which renders all the selling points of your smart hub fridges useless. Stupid corporate companies can’t even get the simplest things right. They grab the £3000 then stop caring..Version: 5.0.3
✓ Utter rubbish! worst app i have ever hadI bought a very expensive samsung fridge so that i could access it remotely- this app has never worked properly. apart from the old connection problems the everyone else has had, it has now started asking for 2-step verification (which i have turned off!!!) but when i input their codes it won’t let me in!!!! sick of it and samsung have no uk help lines!! i will never buy a samsung device ever again..Version: 3.7.2
✓ Never workedVery bad app. I have never got it working. My fridge and phone are signed in on the SmartThings app with Samsung but still not working. The SmartThings app I have no problems with..Version: 3.7.2
✓ Not great for iPhone usersNot user friendly for IPhone users. Cannot change things like screen saver from phone, have to go to fridge to do it. Not many options in changing colors etc..Version: 5.0.3
✓ Huge disappointmentIt beggars belief that Samsung has provided such an unreliable and poorly thought through app to support its hugely expensive fridge. Needs a serious injection of innovation and at least please get it to work consistently and reliably. Mine won’t even load now!.Version: 3.5.1
✓ No iPad supportWould give more stars if it had iPad app support.Version: 5.0.3
✓ Update in August ruined best featuresI bought the fridge just for this screen and to stay connected with my family when traveling for work. Then the August 2021 update came and eliminated my ability to drop photos and notes and grocery list updates using my app and having them show up on the screen. Even when I’m home it doesn’t work right with the app now. So disappointed. Wrote into them on FB but they just sent me links to troubleshooting that didn’t help. Hoping they actually read this post and fix things that they ruined..Version: 5.0.5
✓ Doesn’t workDon’t deluded yourself into thinking you could possibly make an Apple device work with a Samsung appliance. This app straight up doesn’t work. Consistently crashes on all Apple devices - all iPhone and iPad models - any time you open it. Samsung support says “buy a Samsung phone”. It seems obvious they have no plans on making this app work. Don’t bother..Version: 3.4.8
✓ Omg pile of rubbishBought this today, huge iPad that does t connect to my iPhone, doesn’t recognise phone numbers, can’t do a thing with it!!! I’ve been sucked in by this fancy fridge that is nothing more than an expensive fridge with a faulty tablet on it! I’m getting same errors as everyone else... SAMSUNG I AM NOT HAPPY.Version: 3.4.8
✓ Samsung takes your money for feature and then takes away the features.I had the fridge for about a year. It was great. One of the key features was that the kids love drawing on the screen. They don’t offer a way to share the pictures from the screen or add them to any sort of album, definitely a missed opportunity since you can only have 80 drawings. You could however use this app to view the whiteboard drawings as well as draw on the whiteboard from your phone. You still couldn’t download them or email them but you could at least screen shot them. Now they don’t support the newer software on the fridge with this app. They want you to use SmartThings which fragments all the features as well as removed half of the features. Now I can’t view the whiteboard at all. All I get it notes..Version: 5.0.5
✓ UselessWon’t work with IPhone. Can’t connect to my fridge.Version: 5.0.6
✓ BetterGetting there I’d like to see a quicker way to change the date on my items. I’m also pro barcode scanning and easy expiry date entry. I’d like support for my entertainment video options. Netflix, prime, Rogers ignite tv and more. Please open it up. I’d also like a way I can send things to my fridge like recipes I found on my phone. Update: bring back Glympse. Google photo support. I’d like the ring app to show live video when there is motion detected. Update: when I check an item off my list, it would be nice if I could set the expiry date right then and there. Expiry date management is such a chore and a feature that is broken in my opinion..Version: 5.0.4
✓ 😞Can u update app so that we can enjoy our $6000 fridge..Version: 3.4.8
✓ Très déçueImpossible de connecter mon réfrigérateur family hub avec mon no de cellulaire et avec cette application. Je ne peux l’utiliser que partiellement..Version: 3.4.8
✓ Family hubSlow and buggy. Had to reboot twice in one week. Now I can’t upload photos suddenly..Version: 5.0.3
✓ Sort it outPaid an awful lot of money for the fridge, it is supposed to be a smart fridge. Nothing smart about it when the app which you need to make it “smart” is totally useless. Literally doesn’t work 97% of the time. I don’t know how it hasn’t been sorted out yet. DO NOT BUY THE FRIDGE..Version: 3.5.1
✓ Constant disappointmentI’d love to see the available space to list food items expand. I really want to take advantage of the recipes based on what you have - but it is difficult when only 150 spaces are available to list items. I use nearly all of that with spices, herbs, and other cooking necessities. HOW CAN WE MAKE THIS BETTER? - Can we link to a cloud storage so the features are more useful?? - Can we offload apps we don’t use?? I want to love this fridge. I really do. But it really feels like the thing is still in a Beta phase. I am also constantly in a cycle of my Family Hub app is not syncing to the fridge. It is frustrating to constantly have to reinstall the app simply to see a CURRENT VIEW of what is in my fridge. Samsung, what can be done to fix this once and for all??.Version: 5.0.3
✓ Authentication issuesThe app, when available, is half-decent. However, it’s almost impossible to log in. The loading screen hangs and I don’t even see the form fields. Even when it does work, most of the times I have to re-type my credentials. This is simply ridiculous!.Version: 3.5.1
✓ Worse experienceWe bought this refrigerator in January of 2021. The refrigerator is NOT working anymore. It’s not cooling in regular fridge and freezer. The service center that can send a tech is going to take 8 days !!!!! We have a baby at home. I have breast milk going bad, and our food is betting spoiled. To make things worse the service center doesn’t work on the weekends. I am pregnant and now I’m stressed out with this issue. I feel like I need to contact the better business bureau and file a formal complaint and also file a civil law suit. I’m tired of Calling everyday and see if someone can come sooner. I’m stressed and sadden to see my breast milk going to waste. We have a pup at home that had surgery and we have to give him medication and special food that needs to be refrigerated. I wouldn’t recommend this fridge or customer service to anyone ..Version: 5.0.3
✓ One hit wonderFamily Board can’t be edited at initial exploration. I have tried everything. For the cost of fridge and the collection of complaints here I’m shocked not to see troubleshooting or recall information. A rush to compete with Apple but a complete fail. Bixby is Alexa’s needy wanna-be cousin..Version: 5.0.4
✓ Up load video malfunctionEverything about this app is great except the fact that the app freezes and will not allow you to upload videos and it will not allow you to take a pic. When you do try to upload a pic you cannot access your different photo albums you have to go through your gallery from the newest pic up. I recommend they fix the issue with the video uploading and the camera and also allowing the photo gallery access the different albums This app freezes! I see you have added albums but I cannot open it nor can I switch to video The video feature does not work The app freezes when u try to upload pics The app will not upload pics!!!.Version: 5.0.3
✓ Don’t Fix if it’s not brokenI used the grocery list all the time for everything. Since the last update it quit working and none of my grocery lists work. I am really annoyed that you ruined such a functional feature. And as long as I’m annoyed - The ice machine stopped working!.Version: 5.0.5
✓ New fridge update causes smart hub app not to workEver since the fridge update a few days ago I can no longer access app via iPhone. I have removed the downloaded app and reinstalled it, was able to use for a moment then back to error. FHUBMOBILE_notice_smartthings_ios Please fix ASAP.Version: 5.0.5
✓ Phone synch issuesCommunication between phone and fridge I suppose are the root of frustration with this app. I have uploaded photos 4 times, appearing successful on the phone, but when I go to the message center to add a photo the stock photo strangers are the only choices given. I want to see MY family, on MY fridge, in MY kitchen, in MY house. Also, in-fridge camera will only update if you access from fridge touchscreen. If I have to get that close to the refrigerator to get a picture I might as well open the door. Using iOS 14 and will not buy a Samsung phone in order to use this app..Version: 5.0.3
✓ Samsung family hubWithout any doubt the worst app on the planet. DO NOT waste your time and energy on this rubbish. For a firm of Samsung’s standing to be associated with this crap is unbelievable. Spend thousands on a fridge and get rubbish in return..Version: 3.4.8
✓ UpdateSamsung update now lets me into the app. Can see the food list and what's inside. 3 stars at the moment while I use the features. I'll edit this in a few days. Good timing Samsung as I was about to send the fridge back....Version: 3.5.1
✓ Can’t get support…So frustrated. One of the appeals of the refrigerator was the way it would link to our Google calendar. We’ve had no luck getting it to sync and have tried every troubleshooting step in every help article out there. I’ve emailed numerous times with no reply and when I try to click on the “app help” it tells me I cannot access the page. I have no idea how to get support to fix this problem..Version: 5.0.5
✓ Not bad but needs improvementThe app is pretty basic but could be so much better with a few small additions. I’d like to see the ability to scan bar codes of items so you could scan them as you put them in the fridge and they could then automatically add them to the food list (instead of the tedious and likely to never be done manual entry). I’d also like to see the possibility to modify existing memo text (edit). The inside view of the fridge seems to show some photo history but I cannot figure out what makes a photo go into the history. Not so intuitive..Version: 4.0.1
✓ It’s okI think it’s pretty difficult to move around in the app and find what you are looking for. Some of the features are nice, like the calendar. Overall the interface has a lot of room for improvement..Version: 5.0.5
✓ App freezeApp stopped working, at the point of logging in it turns then i get a black screen and back to my home page on my phone..Version: 3.4.8
✓ Uploading picsFinally managed to upload some pics with the latest update. Cannot use the calendar content on my phone without converting to either a Microsoft 365 or Google calendar..Version: 3.7.2
✓ Very poor app and supportThe app no longer lets you in to the sign on which very rarely worked anyway. The smartthings app on the fridge itself despite being set up with Smartthings and no fix available..Version: 3.5.1
✓ What happened!!!I’ve been waiting for years for this application to be updated to work with my original Family Hub. It was working and then it seems like with an update now it’s not working again! Can you please fix it so it works with the original version of Family Hub again to upload pictures and other aspects is made my very expensive Family Hub refrigerator useless Update. Working for now!.Version: 5.0.6
✓ Close appConstantly close app such a poor effort!!! Especially annoyed after spending big money on a fridge and the app doesn’t even work properly..Version: 3.4.8
✓ Crashes most of the timeI cant even get into the main screen. It just crashes 👎.Version: 3.4.8
✓ Family hub appApp does not seem to work needs to be fixed asap.Version: 3.7.1
✓ Peace of S&@TWow, this is actually the worst app in the word. I would have an argument for taking the fridge back as they said there was an app that goes with it. Well there isn’t one that works that’s for sure..Version: 3.7.2
✓ A Company EmbarrassmentWithout question, a horribly developed app, completely useless for the purposes of a key appliance in your kitchen. One of the great missed opportunity flubs of the modern tech era. Turns a great lcd panel into a worthless piece of glass. After the first week of putting photo’s up, you will ignore it, since it has not real value. This company put their dumb as dirt team on its development and it shows!.Version: 5.0.6
✓ Doesn’t work on latest fridge updateMine stopped working and can’t login anymore since the last update on the fridge.Version: 5.0.5
✓ TerribleGet your act together Samsung. A fridge that retails for thousands and thousands of dollars should have a compatible app to access all of its features. Not impressed at all! Like the other reviews I am repeatedly signed out of the app and have to reconnect..Version: 3.4.8
✓ DisappointedI bought a 3000 dollar fridge for this app to work like garbage..Version: 3.5.1
✓ Absolute trashAll this time spent developing a “smart” fridge, why package it with such an incredibly stupid app? Nothing works, and when it does it’s so slow it’s useless..Version: 3.7.1
✓ Waste of timeCome on Samsung, Get your act into gear! Spending 4K on a fridge when the app or support is just a complete failure means I’ll personally never go back to Samsung! Don’t bother with the App and in turn don’t bother with the fridge as the app which is about 25% of the feature set..Version: 3.5.1
✓ Fix it , help your customers.The family Hub worked at first and was totally cool, but after a power outage. The app won’t connect and won’t even load on our phones . Get your sh#t together Samsung or like the dinosaurs some other companies will pick up the ball in these times of advancement! Just like Colecovision you my end up on the tables of a flea market..Version: 3.4.8
✓ App no longer workingVery disappointed to see the app no longer working. Every time I go to use the app the following bug comes up FHUBMOBILE_notice_smartthings_ios. I have no idea how to report it as the app won’t even get past the loading screen. Please help and I will be happy to change the start rating.Version: 5.0.5
✓ It’s pretty bad ...Bought my fridge in 2017... I though it’s still a cutting edge at the time so decided to give it some time. fast forward to today - it’s still rubbish. I have Smart TV, Washing machine, Tumbledryer and the fridge. The overall quality of all products is good, but the “smart” part of it is completely different story. It literally works sporadically (sometimes it stops working for days and then all of a sudden it’ll start work again).. I simply cannot believe how bad this “smart” side is been handled by Samsung ... Sadly, I can only give 1 star....Version: 4.0.2
✓ DisappointingWhy does this app keep crashing? It won’t allow me to login..Version: 3.4.8
✓ Expensive fridge but non working app?Brought this fridge was super excited to use this app to use the fridge to its full potential. I have an iPhone 11 fully up to date and I can’t even create a home page because the app constantly crashes. Reading the reviews and it looks like the app has been broken since it was created. Why sell a fridge for nearly $5k and can’t even use all the features because they have obviously cheaped out on this app?? Samsung fix this or give me my money back so I can buy a regular fridge and use the left over money on a case of champagne to forget this awful experience..Version: 4.0.0
✓ RubbishGood when it works which is not very often ! Kicks you out all the time which mean delete the app download sign it pair.... u don’t use the app for 7-10 days ... and here we go again Rubbish, especially that the fridge was bloody expensive !!!.Version: 3.7.2
✓ Family Hub App Does Not Work!This app has become obsolete and left my smart fridge without a working alternative. It seems as though ever since I upgraded my iPhone software to iOS 13, the app no longer works. It stays in the cycle of “Gathering family information..." and then comes back with "Unable to connect to server. Check your network connection and try again." It stays in that loop and never allows me to log in, even though there is nothing wrong with my WiFi connection. I can no longer upload new photos or anything else to my smart fridge..Version: 5.0.1
✓ Lots of problemsThis app has lots of potential. Surely a company like Samsung can put some brilliant minds onto the task of actually making it work. Main problems include: App doesn’t open the first time ever - always has an error. Often doesn’t sync with the fridge Not user friendly. I’d really love this app to be great. Please fix it..Version: 3.5.1
✓ Can not load on new ios iphonePlease fix diesnot dupport new13.3.Version: 4.0.0
✓ Update messed everything up.Had everything finally the way we wanted (took an afternoon) and then it said it had an update to do and all of the set up we had done was gone. All the photos, the themes (which I can’t find at all now), the wifi connection. Everything had to be redone and I can’t find everything to change it back. Can’t there be an auto save something so this crap doesn’t happen?.Version: 5.0.5
✓ Samsung don’t careThe fridge is great and so is the app but when the upgrade came through it stopped working. The supplier was amazing and came round to our house several times to sort it out, which he eventually did but we are just dreading the next upgrade. He thinks the reason is that Samsung just don’t care about their customers. You have bought the fridge so you can fxxx off. Just not bothered..Version: 4.0.1
✓ Update deleted our pages/pics/appsThe latest update deleted our pages/ pics/ apps and returned the fridge to factory settings. It took forever to set up all the swipeable pages the first time and I’m so frustrated to have to do it again. Our family board was completely wiped and now there’s extra pages we can’t delete, including the first page after the family board, which is now some sort of cooking page nonsense. So instead of being able to immediately swipe to the apps/ features we use, they are now paaaages later. Super frustrating. Please tell people when your updates are going to wipe all out stuff/ make us have to set up the whole console again..Version: 5.0.5
✓ Warning -Do not buy or useDo not buy a Samsung Smart Hub refrigerator. They just updated the software to Rel 6.0 and are deprecating the Smart Hub App making the refrigerator an expensive appliance with no integration with the Smart Hub app except to tell you the refrigerator temperature or how many times the door is opened or closed via a separate Home Assistant competitive application that is intended to communicate with multi-Samsung devices..Version: 5.0.5
✓ Never loadsLove my fridge and the ‘potential’ it has for easily being organized But the app never loads when you try and open it.. Hopefully they can get these issues figured out!!.Version: 3.5.1
✓ Doesn’t workThis app repeatedly signs me out, will not allow me to access my fridges features or update anything at all. Since the latest update, it asks for me to verify using my phone number, which once I put it in will not actually give me an option to send the code verifying my account. As such I am completely locked out of my family hub and cannot access anything at all making the features of my fridge useless. Do not recommend at all, especially for a company like Samsung you’d think there would be an easier way to connect and access to their features..Version: 3.1.13
✓ Terrible AppWhat a terrible app for such a cool fridge. I have never been able to open the app and use any of it’s features on my appliance. So disappointing..Version: 3.5.1
✓ Horrible App from Samsung!!One of the worst apps I have ever tried. My main complaint is around authentication. The app crashes way too many times. Does not remember credentials. Renders my $10k smart fridge into a dumb one. Strange it comes from someone as big as Samsung. I wonder if this issue is in fact a strategic play from Samsung or Apple???.Version: 3.4.8
✓ Such great potential but lacking interfacing and descriptive notificationThere are pros and cons to this app and as mentioned in the title there is SO much potential however is not cultivated. I appreciate We can see inside the Samsung fridge, monitor temperatures of fridge and freezer, the notification of replacing filtered etc. Notifications on fridge or freezer door being open is also great. I’m keen on the shopping lists and to do lists my boyfriend and I can both edit/update independently if one is at the store and picks something up or competes a task on the to do list it’s easy to check off - the MAJOR down side is the notification to the other the prompts is “Family Hub has been updated” what I’d like to see is “Persons name has updated the To Do list” or “persons name has checked off an item (better yet note what that item is!) on the shopping list. I’d like to see notification when an event is updated on the calendar either on the fridge or one of our family members calendars. Currently every notification is “Family hub has been updated” you then have to go through every part of the app to figure out what exactly the notification was about, was it the calendar, a shopping list, a to do list, a memo, the whiteboard, a photo was up loaded? I’d also like to see an interfacing between apps like Pinterest for the meal planner (I.e be able to send recipes on Pinterest to the meal planner) also why can we only access the meal planner on the fridge and not the app?! This is very annoying typically we don’t stand at the fridge choosing what to eat rather at work messaging one another or on the drive home or at the store etc. These are just some of my biggest constructive criticism of the app I’d genuinely appreciate improvements on. The Essence of the app is to act as a family hub which the app has the capacity to do so however very unfortunately does not provide the user the practicality of doing so..Version: 5.0.3
✓ Bug issues with family hubI’m on an IOS device and connecting to the Family Hub is such a hard experience. It started working fine and i was able to upload photos and add them onto the screen along with memos and reminders but now when you go into the app nothing works and tells me to use Smart Things which doesn’t do the same things Family Hub does and does not control any of the same things Family Hub did but there’s still a Family Hub option back?? reinstalled the app and installed again and with the same issue..Version: 5.0.6
✓ Does not work with iOS 13Just bought the family hub Fridge and am so happy with it apart from the family hub does not work with my latest iOS on my iPhone. Which means that we can’t do things like send memos, update shopping lists, see inside the fridge, upload photos, etc. All the really big selling points on having the fridge in the first place - otherwise it is just a big screen on a fridge! Please, please, please, fix this as I can see other people are having the same issue and for a tech company - this is not great!.Version: 4.0.1
✓ We loved Family Hub. Now it’s gone.Thanks for spoiling a great thing. Total bait and switch. We bought the fridge for the ability to make it a literal family hub. Two weeks later, your update removed all the best functionalities like multiple profiles. My son could upload pics and messages for his mom from college. That was a big deal. Y’all ruined it. I feel like I was conned..Version: 5.0.6
✓ FrustratingConstantly logs out for no reason, and when logged in tells you to link account to a fridge most of the time when its already linked. Takes several restarts every single time to get it to work at all. Disappointing.Version: 3.1.13
✓ App won’t loginWe downloaded the app for our new fridge and as soon as we type in our email and password then hit next, the app closes down. Nothing works to get this app to actually run..Version: 3.4.8
✓ From a 5 ⭐️ to a zero!Totally loved this fridge for this reason only and now they went and took all of the great features away! Now this is just a regular normal fridge that is overpriced! Incredibly disappointing. Normally product gets better within years but not worst🙄 I can’t upload any pictures any longer, I can’t even ask Bixby to set a timer for me any longer, it has none of the features I originally had..Version: 5.0.6
✓ Help?Can we please get iOS 12 updates for our 7000$ fridge? Thanks.Version: 3.4.8
✓ Can you make it work?Get to the grocery store.... no shopping list. Feel there should be a refund on the purchase of the fridge. Can’t use half the stuff.Version: 3.5.1
✓ Not working with IOs 13This was working until a recent update pushed to the fridge. Now I can connect my iPhone X. App goes to “gathering family information” spins for a while then says it can’t connect to the server. Both cell and wifi are on on the iPhone and fully functioning. Highly disappointed that I cant use the features of this expensive fridge because an app doesn't work..Version: 5.0.1
✓ Drop out after a few hoursAfter a few hours when trying to get into the family hub app after loading a message FHUBMOBILE _notice_smartthings_ios than delete app. after reinstall it works for awhile then the whole procedure have to be done again hv.Version: 5.0.5
✓ App has lots of issuesI love our new fridge and all the features. That I give 5 stars. I also love the family board, but this app has been giving me a lot of issues. For one, it runs very slow. Two, I had some cropped photos from screenshots but when I uploaded ... it only uploads full screenshot view, not my cropped view. And you can’t crop after the fact on the fridge. Three, I don’t have access to my gallery (or I haven’t found the gallery app) on the fam hub... so I have to be in front of my fridge to see if photo has been uploaded. Four, I uploaded a video and clicked to add on my family board... however it never showed up. I try to click the add video again, but now it says 1 video is max. The first video never got added so there is nothing on board showing up to delete, yet now I can’t add another video. :(.Version: 5.0.3
✓ Samsung hub no longer works for iPhoneSamsung have chosen to disable this app and have not replaced the functionality for iPhone users, Consumers should complain and ask for refunds on their Samsung smart fridges as the fridge no longer is capable of doing what it was intended to do. Samsung have chosen the easy path to support by removing the app and expect users to use smart things , which has no features and does not work well for iPhones.Version: 5.0.6
✓ ReviewBought a fridge that’s connected to the internet - clever, don’t be so quick to think that. Samsung apps are worse than poor, useless would be a compliment. Waste of money buying a fridge and Samsung TV’s (3 off all Q8 LED as well) if the support system isn’t there to make them stand out. App says from 4 years +, well I am 54 and two Masters degrees and I am lost.Version: 4.0.1
✓ GarbageHonestly I can’t believe in 2020 someone can’t develop a reliable app. It crashes 9 out of 10 times. Tried delete and reinstall but the same thing keeps happening over and over again. It’s a shame samsung can’t release a decent app. Samsung should reimburse my fridge as I bought it thinking the app would work!.Version: 4.0.1
✓ Needs another updateNeeds a new update. It worked since the last update now the app won’t even load..Version: 3.4.8
✓ Does not workTried to login and keep login me out right away. Can’t access anything. How to control my calendar and everything else on my fridge?.Version: 3.4.8
✓ Sort out this APP SamsungWe have recently purchased a Samsung fridge that you can connect to your phone and apparently upload pictures as well as syncing family calendars. This is what is meant to happen in theory but this app simply will not sync with my fridge. I appears to be stuck on the page after I sign in. It is very frustrating-I hope this gets fixed soon..Version: 3.4.8
✓ Absolutely dreadful. Full of bugs.Samsungs head of IT responsible for the programming of the family hub app should be fired. This is the WORST app I have ever used and IT JUST DOES NOT GET BETTER!! It works only when IT wants to and 99% of the time will not actually open the app but gives a msg saying to link your Samsung acct to your email acct (already done)... OR it tells you it will send a user verification code. It does that but THERE IS NO “ENTER” button to send it back to Samsung. Get with the picture Samsung. You cannot sell a pretty fridge with a pretty screen but the innards (app) dont work! Pathetic!.Version: 3.7.2
✓ Not workingI can’t sign in on my phone and when I sign in on the fridge it won’t sign in either. I own an iPhone it’s super annoying. I’ve had to use my husbands account to get in to see what’s happening. Grrrr.Version: 3.7.2
✓ UpdateSince the hub update there’s even less apps that are available on the hub. Many didn’t work in the first place so can only hope Samsung read the feedback and fix the issues which prevented you logging in with services such as Uber. Hopefully more apps will be added as they have been very limited to date for such an expensive item..Version: 5.0.6
✓ AwfulNot simple. Almost every time you login it asks for your credentials as well as needing to input a security number to ensure you’re not a robot. Even if you click ‘remember me’ it doesn’t ever remember you. Now I just get a message saying “before using this app, connect to your Samsung account”, however to get this far ..... I still need to manually input credentials.Version: 3.7.2
✓ So much potential yet so many bugs.Safe to say if this app doesn’t put out in the next week or so I’m about to return it. No point having a 20 inch lcd & you can’t use it to its maximum capabilities..Version: 4.0.0
✓ Inside view stopped updatingHave had this fridge for a couple of weeks now. The inside view was updating each day but has now stopped since 10/07/2018, about the time there was a software update on the fridge. Therefore can’t check fridge contents when at the supermarket..Version: 3.7.2
✓ HmmUnable to sign up .. as it won’t take my Canadian postal code.Version: 3.5.1
✓ App doesn’t workBixby Vision doesn’t work. Can’t transfer shopping list to built in supermarket apps. After a whiteboard has been saved you can’t edit your items. View inside fridge new version doesn’t allow you to view past history like previous version did..Version: 5.0.1
✓ Inside view history now missingWhy can’t I go back through the history of what was in my fridge after the last update???.Version: 5.0.2
✓ DisappointedApp worked for two days no doesn’t upload photos or anything to the fridge !! App works as it should on my phone but doesn’t go to the fridge!! Poor effort Samsung.Version: 3.7.2
✓ App is flawedFridge is great, concept is great, but the app keeps showing an error. I delete and reinstall now once every couple of days as it happens frequently..Version: 5.0.5
✓ Can’t upload photos!!!!Is this not compatible with iPhone? I was able to download app and connect it on screen but when I try to upload a photo it says it’s uploaded but when I check there’s nothing there and on top of that, instructions aren’t helpful because the app looks completely different than what it’s telling me. FRUSTRATING..Version: 5.0.2
✓ Family hub appVery frustrating and useless. Promised so much and sounded so good. Worked well to start with last year but now there is no accessibility..Version: 4.0.0
✓ Gimmick developed by 5th gradersIf I could give it a 0, I would. The app is a joke. Almost every item you buy at the grocery store has a barcode. Even some fruits and vegetables now have barcode stickers. Yet this useless app doesn’t have the capability to scan barcodes and add the items to the food list. No real web browser to search for recipes, the list of shortcomings goes in and on..Version: 4.0.0
✓ App doesn’t work with updated software and SmartThings lack tons of featuresThis App doesn’t work anymore with the updated refrigerator software and redirects you to use SmartThings app, but that one lack tons of features that this had. Samsung please bring the other features to the SmartThings app or revive this app, we are loosing functionality and fun that is there!.Version: 5.0.5
✓ Doesn’t workDon’t bother downloading this app. It doesn’t work. Return your expensive fridge as all the functions are on this app.Version: 3.4.8
✓ Constantly closes after loginPlease fix your app guys! After logging in it constantly closes and crashes the app!!.Version: 3.4.8
✓ The ACCC needs to know about this!Trying to submit my credentials for this app to operate a fridge I just bought. The app crashes and it seems to have been that way for a long while based on the comments. As such, I urge anyone who has trouble with this app (anyone using an iPhone), to submit a complaint to the ACCC. Samsung, you are misleading through your promotion of this app and the features associated with it. This app needs to be fixed, managed on an ongoing basis and maintained in order to honor customers who are buying your white goods. You CANNOT simply take upward of $5,000 of people’s hard earned and not deliver per your marketing. Standby for my wrath Samsung!.Version: 3.4.8
✓ Broken appJust got our new Samsung refrigerator and love it. The Smart Thing app works great with my iPhone, but this family hub app is horrible. I can do what I need to get done on the main screen on the refrigerator, but no matter how hard I try, there is no way to get past the log in screen on this app. I am given the option of either logging out or “show me how” which sends me into an infinite loop of logging out and logging in again on the refrigerator..Version: 5.0.6
✓ REMOVE THE 50 ITEM LIMITThe fridge allows more than 50 items on a shopping list. This app does not. I have reported it to Samsung support many months ago but still even after today’s update the problem remains. If you must have a limit make it a sensible one, 50 is absurdly low for a “family” shop! Once fixed I will update to a 5 star review!.Version: 5.0.1
✓ Decent but very slow to loadWorks okay but it is very slow to load. Using on an iPhone. Maybe that’s why?.Version: 5.0.3
✓ Why would you discontinue this app for new refrigeratorsI don't write many reviews, but I am beyond disappointed that this app no longer works on my new fridge. We have been directed to use SmartThings instead which no longer supports the family calendar, the memo pad, whiteboard, family board, and the food list...many features that enticed us to purchase a very expensive fridge. Fridge is no longer worth the extra investment. Think twice before you buy!.Version: 5.0.5
✓ Family Hub FridgeI have the same problem, I have not been able to log in successfully at all! POS.... this needs to be fixed! I pay top dollar for a smart fridge that can’t even connect to my smart phone! JOKE.Version: 3.4.8
✓ Terrible AppConstantly crashes. Won’t stay logged in, won’t allow photo share when it does stay live..Version: 3.5.1
✓ Can’t use on my fridgeI paid so much for this fridge and cannot even sign into this app to use it! Help!.Version: 3.4.8
✓ Useless AppThis app simply does not work. I’ve just paid $5,000 for a smart fridge and the app doesn’t even work. If I knew this I would have bought a cheaper fridge from the competitors..Version: 4.0.0
✓ App rarely opensWhen it works it is great but most of the time the app doesn’t open..Version: 3.5.1
✓ AwfulCan rarely log in so kind of makes the family hub fridge and it’s purpose useless. Very disappointed.Version: 3.5.1
✓ £2000 fridge not even workingThis app doesn’t even work and you pay so much for this fridge. Samsung what the hell I may as well shouldn’t have bought a fridge with a screen. Dummest thing ever someone please sue Samsung for ripping their customers off so quickly!.Version: 4.0.0
✓ Latest upgrade 6.0This update is a rather large step backwards. The only app we used on a daily basis was the calendar app and now there are limited views and you cannot view the fridge calendar unless you are AT the fridge whereas before you could check it with the Family Hub app which is no longer working due to them moving over to Smart Things. Hopefully, the developer(s) will add improvements to what is currently available in Smart Things because a LOT of functionality was lost in this UPGRADE.?.Version: 5.0.5
✓ Do not BuyThis fridge and app are an absolute disaster. The idea is good, but the execution is terrible. Rarely does the app work. It constantly says the server is down, so you get to the shops, but can never see your shopping lists..Version: 4.0.1
✓ No longer worksAt first this app worked with my refig now that they have upgraded the app all of a sudden it no longer works and I can’t upload current pictures to the refig or change certain things. What’s the purpose of the upgrade if we can no longer use it once it get pass 6.0 upgrade. Disappointed!!!!.Version: 5.0.6
✓ How could you! 🤬Family Hub no longer works. I had to delete all of my photos off of my refrigerator to be able to do the update and after the update was finished I realized that I’m not able to upload anything unless I have a Samsung phone or tablet! I’m so mad right now that I could SCREAM! I spent $4000 on a refrigerator that I LOVED (past tense at the moment) mainly because of the scrolling pictures. You have no idea what you have taken away from me….nor do you care I’m sure. Seeing those pictures every day brought a lot of joy into my life. I had all of my family on there and especially ones that we’ve lost in the past year. I’d give you zero stars if it would let me. 🤬.Version: 5.0.5
✓ Spend £2500 on a fridge and this don’t work!Can’t even get the phone and fridge to communicate the app is total rubbish and the fridge won’t communicate should of bought a smeg and stuck an iPad on it with double sided tape!.Version: 2.6.2
✓ Family hubThis app is useless. It crashes 100% of the time. I have never got passed the login. The sales person promoted your product when we bought this fridge. All the bells and whistles. Does this, does that, use the app to do this......What a price of sh..... Fix this NOW!.Version: 3.4.8
✓ Won’t work for CanadaBought the fridge and trying to access the features and it won’t even let me sign up in the phone app! It asks for a zip code, which Canadians don’t use; we use a postal code! It won’t even accept the postal code. Thanks I guess this was a waste of money since I can’t use the features!.Version: 3.4.8
✓ App needs improvingThe Samsung app needs a major upgrade...surprised a major fix has not been put in to allow us to enter meal plans via the app. Doing this on the fridge is both impractical and time consuming...even tried using a 3rd party app called Whisk...which didn’t work as planned. Actual camera and shopping list and uploading pics are good..Version: 5.0.3
✓ Update is TERRIBLEI’m referring to the update for the actual fridge itself. I’ve never in my life experienced such a bad software update. The new functionality is so un-user friendly, I don’t know what kind of team came up with it but they should be fired. Nothing works and the home screen has a terrible layout. You can change it but none of them are good. Go back to the old version! We’ve trying updating all of the apps and restarting it but half of the apps work about 50% of the time. And they’re SO slow. The previous version was nothing like this..Version: 5.0.5
✓ Shopping list needs workThe shopping list is unreliable, I often it forgets what you’ve input, or is unable to load or sync. The fridge contents logging is also not very intuitive. For this app to be any good there are many improvements to be made. I hope this gets fixed because the family hub fridge is pretty awesome.Version: 5.0.3
✓ Absolute GarbageHaving invested a lot of Money in the connected Fridge my view of this app is way more than disappointing. Had I known that I had to constantly reregister virtually every time I used the app I would not have purchased the fridge in the first place. Samsung are supposedly one of the largest companies in the world and at the cutting edge of technology but can’t build an app that keeps you logged in. Disgraceful..Version: 3.5.1
✓ Last updateThe app is not working after last updates.Version: 5.0.5
✓ Terrible appI don’t know where to begin. It keeps asking me to login, asks me to reset the fridge when it works on other phones. I wish Samsung would update their app so it’s in line with the sophistication of their fridge. I agree with the other reviewer - if only apple made fridges..Version: 3.7.1
✓ Poor quality , non functionalI have to log in every time, doesn’t not log me in straight away... keeps sending code and then says invalid code and ask for contact details again and again... I have to reinstall the app every time I want to log myself in... And the app doesn’t even open in my husband’s phone ‘Samsung note’!!! Please fix it!! Frustrating!!.Version: 3.4.8
✓ Most frustrating app there isDo not waste your time downloading this app. I have three high end appliances and the app rarely works, can’t login, app crashes, can’t connect with the Samsung server are constant issues with this app. Only way I can get it to work 5% of the time is to remove the app and reinstall. Samsung doesn’t care if this app works or not. You’re wasting your money on smart appliances from Samsung because their app doesn’t work. It hasn’t worked for the last two years..Version: 3.4.8
✓ SucksThis app sucks. Will not login, unable to use. Completely unsatisfied.Version: 3.4.8
✓ DisappointedThe use of the app needs all problems fixing so the customers who purchased this item and use it the way they was guided in to buying it with these fantastic functions that don’t work. Otherwise i could of used my money that says and will do the things it says it can do.Version: 3.7.2
✓ Pointless without the meal plannerThe app has so much potential - only really use it for the shopping list but, but useless when the app does not include the meal planner app. May as well do everything from the fridge itself. Please update with the meal planner app embedded!.Version: 5.0.5
✓ Used to be GarbageUPDATE: well done Samsung’s you seem to have fixed this at last. Working well now so upped my star rating UPDATE: still garbage, just updated to this new version and still can’t get past the message that says unable to connect to server, check your connection and try again. SAMSUNG, WHY CANT YOU FIX THIS. Please do not buy this fridge if you are doing so for smart features When I pay £2500 for a Samsung fridge I expect the app to at least work. This just doesn’t. Worked the first day I installed then just got a message saying unable to connect to server . Do a fresh install, works first day then back to this message. The app is broken Samsung FIX IT. How difficult can this be. People have been reporting this garage for a long time now. You advertise these appliances to be app connected and provide an app that seems to have been written by a 2 year old Tell me what I need to do to get this to work, how do I load images onto the smart screen without this app. If anyone is considering buying a Samsung smart Fridge because of this app, DONT.Version: 4.0.2
✓ Won’t even loadNo matter how hard I try the app doesn’t even load on my phone anymore. Moreover the fridge can’t even connect to my wifi and its date and time is all messed up. Absolute waste of money, should’ve just gotten a normal fridge like everyone else..Version: 5.0.6
✓ Horrible updateWas forced to delete all my pictures off of my fridge to do the update once I did it took me to SmartThings and on SmartThings I can only upload one picture at a time. How ridiculous why do you make a update worse than what it was before that makes no sense this needs to be worked on or my refrigerator was a waste of $3000 for that feature.Version: 5.0.5
✓ App crashedSame as the last reviews can not open app keeps crashing upon login......... please FIX NOW!!!!.Version: 3.4.8
✓ Hate the updateI despise the new update. The calendar feature only shows the current day instead of the prior week view. The weekly smaller menu and shopping list is gone. I can’t update the notes or to do list within the app. Whoever designed this obviously never used the fridge for a busy family..Version: 5.0.5
✓ DisappointedNot able to log in.Version: 3.5.1
✓ Unlucky if you need this app!Welcome to the “let’s waste thousands on a fridge where the functions don’t work” club. Looks like Samsung do not mind taking your money and can’t be bothered to fix the apps that support it rendering the features useless! Samsung need to pull their finger out and fix this. This crashes when successfully entering account details..Version: 3.4.8
✓ App is garbage.There’s no excuse for this app to fail. Samsung markets this fridge with family hub app features so why not ensure everything works like it’s supposed to? Zero confidence in this brand..Version: 3.5.1
✓ Can’t upload pictures any moreOk just bought this 2 days ago and was playing around with uploading pictures and videos. All of a sudden when I tried to switch a video on the board the whole thing just hung and rebooted. After that I can’t upload pictures any more!!!!! Even after resetting to factory default it still doesn’t work.. What the heck is going on????!!.Version: 5.0.3
✓ So poorAll it says is "Before using connects your Samsung account (account id) with a user profile on the Family Hub fridge" which I have, and that profile is selected on the fridge and it sends me notifications when something is changed on the fridge, but I can't see anything on the app, because it just repeats that message over and over again..Version: 3.3.4
✓ More functionality on a mobile pleaseGreat app. Some improvement suggestions. I wish I could edit the family board from my phone , I can add things but not change what is already there so it is place on top of the existing, I have to go to the fridge to edit. I also fine loading 10 photos at a time has a higher rate of failure so I do 5 at a time and it’s fine Also would like the shopping lists to have a consolidated view option Also I would like to be able to add recipes from the calendar to favourites, as you can only add to favourites from the main list before you use it.Version: 5.0.3
✓ App needs revampingThis is a terrible app which is very poorly thought out. It often fails to connect to our Samsung fridge which involves having to set up the pairing once more..Version: 3.4.8
✓ Can’t connectCan’t register. Won’t work because I can’t register. I put in code emailed to me and it does work. Please help..Version: 5.0.3
✓ App CrashesI bought a new Samsung fridge and want to use the Family Hub app with it. The app crashes when trying to launch. This is happening on my iPhone XS, as well as 2 other iPhones we have at the house. I called Smart Things support and they said it was an account issue with two-factor authentication. They transferred me to the accounts department. They said it’s an app issue and transferred me back to the apps department. Now, 1 hour into my call, I’m troubleshooting with the apps team who says my phone and fridge need to be on the 2.4 GHz home network to work correctly. Doesn’t seem right to me and also doesn’t explain the app crashing upon launch. The app also crashes when using cell signal. We got disconnected and she hasn’t called back..Version: 5.0.3
✓ Samsung Fridge FreezerApp is very glitchy, works very very occasionally when I bother to delete and reinstall and spend the time trying to log in and watching the spinny wheel. Great fridge freezer on its own merits but the App and supposed functionality are truly dreadful. Almost regretting spending a small fortune on this. Not happy at all, Samsung....Version: 3.5.1
✓ App will no longer be supported.I always updated my family hub when a new update would pop up. After the newest update the app gives me a message saying (app will no longer be supported if you have the latest update ) what’s the point of the app now or the appliance. 🤷♂️. This has to be fixed. Make a new app or something..Version: 5.0.5
✓ Family hubConstantly dropping out and having to reset almost daily, lift your game Samsung. Very disappointed..Version: 3.7.2
✓ Doesn’t work on Apple IPhoneI have an IPhone 7 running IOS 12.1. I have deleted and re installed the application multiple tones with the same result. Continues crashing and shutting down during use of the app. Please fix or advise of a fix???....Version: 3.4.8
✓ Family HUB NO LONGER SUPPORTED IN UPDATEDear Samsung I purchased a FAMILY HUB fridge… One of the main reasons for purchasing this fridge was for the features of the FAMILY HUB. I understand that when you agree to update the software version you agree to any and all changes (sure it’s somewhere buried in that long agreement text you have to “hit agree to when you update) but I don’t think ANY one was expecting you all to essentially remove the FAMILYHUB from our FAMILYHUB fridge … Yah you “merged the features” insert rolling my eyes… but all you did was keep the feature of uploading photos … and the basic fridge controls.. also it’s like excruciatingly painfully slow “uploading” photos .. it’s ridiculous. “Software Update” you all should address this - develop it better to include these features again.. I mean the Alexa is cool but the whole point of the features I think he can hub shopping list … notes … is to be able to access it from your phone when your out doing these things you wrote down on your fridge to remember to do in the first place . Thanks FamilyHUBlessJaneDoe.Version: 5.0.6
🙂 Samsung Family Hub Positive Reviews
Samsung Family Hub works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Samsung Family Hub.
⛔ Samsung Family Hub Problems
