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ReGain - Couples Therapy App Complaints & User Negative Comments 2024
ReGain - Couples Therapy app received 24 complaints, negative comments and reviews by users. Have you ever had a bad experience using ReGain - Couples Therapy? Can you share your negative thoughts about regain - couples therapy?
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ReGain - Couples Therapy for Negative User Reviews
✓ Not helpfulI have tried this two different counselors. The first one kept sending generic worksheets and never really asked questions pertaining to my specific situation. The second guy. I had hope for him. He seemed great at first. We had one live session which he wanted to talk on the phone but I just wanted to message. He seemed annoyed by that. After our session he did do a check in later that day but I was busy so I responded the next day and answered some questions he had asked and shared some thoughts I had. He later messaged that I should schedule a session. He didn’t acknowledge or reply to anything I actually said. 1. I don’t want to talk on the phone yet he keeps pushing it. 2. All of the sessions he had available was for the following week and non of the days actually fit into my schedule since I work 10 hour shifts and don’t want to spend my breaks or short lunch on the phone. 3. I just felt like he could have at least replied to at least something I said. I mean I know unlimited doesn’t mean my counselor is unlimited available to me but when he does check in I mean like say something. I thought the benefit to a platform like this is that one can share thoughts as they arrive. I just feel like this has been a waste not once but twice. And I’m not even sure if this is like real counseling..Version: 6.5
✓ This app states there is an opportunity for 12+ but denies counseling to teens who truly need itMy boyfriend and I (both age 17) have been living together for 3 months after certain incidents that made me take the courage to take him in and stay in the same household together . As being a young teen it is mostly seen as a short term relationship for most couples like us . But with us living together and discussions/ plans for our future with our parents we have run into a few bumps in the road as having our own mental health issues and communication with eachother . So we both decided to take the courage and reach out to get relationship counseling through our main escape , our phones . Coming across this app I thought it was a great idea to do so . We both downloaded this app and checked off all of our improvements we would like to make in our relationship and then waited for an email confirmation as most of you know of if you signed up …. I then received an email late today at 2:29 ( not mention I signed up yesterday at noon) stating that because of our age and our concerns we were denied for counseling and were told to find in person counseling . Now I believe if this app is including the option to let 12+ preteens and teens to reach out that we should be able to have this opportunity.. I am very disappointed as this would’ve been life changing for me and my boyfriend ….Version: 9.10
✓ GOOD THERAPISTS TERRIBLE COMPANYIf you want to continue to be billed after you end your therapy and received TERRIBLE customer service with an endless debacle to get your money back (I still haven’t received it), then sign up. The positive reviews are likely to be from people who are still in therapy. Once you stop the evil begins. Only use if you are completely desperate and are ok will paying them hundreds of dollars for the rest of your life. Horrible company..Version: 12.12
✓ Waste of timeAfter paying the £240 for marriage counseling we received one 1/2hr session, as so called counsellors were continuously unavailable and rescheduled, the session itself was from somebody who is hard to believe has any qualifications as a therapist and offered little to help or advice other than "go for a walk" and "ask for a prescription from your doctor for vitamin B12" (yes you read that correctly) the then attemted to take a further £240 from my account, (this issue has been resolved by PayPal in our favour) and regain terminated the account. If your looking for counselling look elsewhere..Version: 9.10
✓ Ok so farIt’s affordable and many therapists to choose from. The app will send you a million texts from Betterhelp which is the mother or sister company and the links never work. The first therapist was not suited for us and she didn’t even read our into or time request when we sent it she only talked about herself. Our next therapist is great tho!.Version: 12.18
✓ Took my money and deleted my accountI started a couples therapy subscription for 1 month and quickly noticed that my therapist that I was matched with sent a very long seemingly copy pasted message, and never responded again. It has been 48 hours of me asking for my money back. I then went to log in to my account to see if my therapist had answered at all, and I was seemingly logged out. I tried to do a password reset, but it just told me that no account existed under my email address. I have literal proof that I DID have an account under that email address, as I was sent a confirmation of my subscription and an email that tells me who I was matched with. There’s no way my account doesn’t exist under that email when all emails were sent to that address. I want my money back as I’m currently extremely unsatisfied, both with the therapy service in general and customer support. I’ve had no response at the current moment..Version: 9.7
✓ My honest reviewA lot of warnings to watch out for. I’m not sure if this app uses fake reviews; but the app has a few of issues when video chatting that involves more than 2 people so not the best platform for couples therapy, some therapists were great in the sense of improving our relationship but lack in other areas, however my last therapist was completely in for the money because she improved our relationship and then the next session encourage us to worsen the situation In the end my relationship was completely ruined, so not every therapist on the app is ideal, if they’re not completely helping you, choose a different therapist or a different platform, I left a review on the web application, and a complaint on the therapist, and have not received any response from anyone.Version: 12.18
✓ Very convenient way to access mental health careI have managed to get great service with my therapist on my couples sessions. But the app I have realised as an allergy to phones and it often does not work well. If you have an iPhone and you having an individual session it will work well but if you are having a group discussion and some are using their computers and you are trying to attend on your phone. You will not be able to hear the person on the other end of the line or they will not be able to hear you. The software IT people need to fix these bugs and they have not done so..Version: 12.12
✓ Buyer bewareI’ll start by saying yes this service links you with a counselor faster than you can get into an office. With that scheduling is a mess, unlimited counseling is a lie. You can only schedule one session at a time, counselor schedule does not open up until your 1/2 session is over. It is impossible to have more than one session a week. If you do attempt this service make sure when you quit to do it before your subscription renews. Your counselor will ask you to talk to them first, the app will also ask 100 questions before letting you quit. In my case we quit on the subscription day, and now three weeks later I’m still trying to get a refund. Mean while regain will not respond to my emails. Save your self wasting money and get a real counselor. This service is set up best for text counseling, which all counselors will tell you is not counseling. This is just a money grab app..Version: 10.0
✓ Waste of moneyI went through 4 counselors in a span of 5 weeks, and did not find much value in any of them. The first counselor seemed to just spout cliched responses to everything I said and provided no new insight. She seemed to have no clinical knowledge at all and put no thought into her responses, even getting my name wrong. The other 2 had no availability after 4 or 5 pm and/or no availability on weekends for video calls. This makes it impossible for most working professionals with a 9-5 job since many can’t take time off every week to attend these sessions. The last one seemed to have more clinical knowledge, yet did not tell me she was going on vacation let alone when she would be coming back, so I did not know when there would be a response. Honestly if you have $5-600 to spend finding the right therapist , then the convenience of this app is nice. Otherwise the $230 i spent for the month felt like a waste. There’s too many below average therapists on this site..Version: 6.9
✓ Only 30 min sessionsBy the time you each share, the time is gone. I’m not sure how anything will be resolved. The price is for ‘a weekly’ session. So 30 min/ week for $105 and leaves you feeling like you’re just getting started and nothing has been resolved..Version: 12.11
✓ Needs improvementI’m not in a mental space to answer this question right now.Version: 12.12
✓ Waste of timeMy boyfriend and I signed up to work through our issues. The first counselor we were matched with didn’t even bother introducing himself we had to message him to get started. He was slow to respond and milked our free trial. Once it got into the paid week ( which was thankfully discounted ) it took a few more days of chatting and we finally booked a session. THE COUNSELOR DIDN'T SHOW UP. We were livid. We kept messaging. No response. We dropped the counselor and emailed support to complain. They told us they don’t do refunds for missed sessions but they had extended our subscription a week so we didn’t have to pay for that week. We found another counselor - this guy at least introduced himself. We expressed our experience had not been good so far. We already had two weeks wasted and we’re eager to start. I allowed the counselor to pick the appointment time. Guess what? HE MISSED THE APPOINTMENT. We waited 45 minutes. Two counselors. Two missed appointments. Wasted time. I emailed support to let them know another counselor had missed our session and I was canceling. Their response? They confirmed the cancellation and refunded what we had paid. No explanation or apology. At least we got back what we paid but what a waste..Version: 4.3
✓ User friendlyGreat app user friendly, just not sure if both partners have an account how to invite each other to sessions as it does not work. So he just logs into my sessions. Otherwise, it’s good..Version: 12.12
✓ Platform great, idea great, iphone app works, ipad app does not workIPad app does NOT work. Blank screen of death even after deleting and reinstalling. Please fix and re-release update..Version: 12.11
✓ Waste of moneyI opted for this service almost 3 weeks ago at $260 a month, after my husband and I were unable to find a local couples counselor. I requested a refund and was told they extended my service for 2 additional weeks. At this point I don’t even want to bother finding someone else on here. It’s been a complete waste of time and money. The first counselor we were matched with didn’t have evening availability which I specifically asked for. So that was days wasted. Next counselor, I write all the same stuff again and schedule a session since her availability actually lined up with what was needed. I’m not sure if I accidentally clicked cancel on the session when verifying the time but minutes later when I saw the cancelled session email I wrote in and no response. I wrote again while waiting for my “session” and she responded the next day with “ I don't think I can provide you with the assistance that you need. I think it would be better for you to get another therapist that can work with your schedule. I'm truly sorry.”.Version: 7.0
✓ Helpful but sessions too oftenHave enjoyed the app and the therapist but wish there was an option to have sessions less frequently at a lower price. Once a week seems a bit much for me at the moment..Version: 12.12
✓ Limitations on three way sessionsEverything about my first session and the tools within Regain.Us have been good thus far, until we tried to connect three ways for a Live session. I then discovered three way sessions are not yet available which is a massive limitation for us as we are living separately at this time. We’ve had to do separate one-on-one sessions for now. Hoping this system limitation will be updated soon..Version: 12.4
✓ Extremely flawed. Such a shame - avoidYou have to pay to even start the process of getting matched to a therapist. I was under the impression we were paying for 4x sessions a month, but if the person you are matched with doesn’t have any availability - you can’t get your money back and there’s nothing you can do as you pay monthly ahead of time. Extremely flawed and such a shame, if you were paying per session it would make sense but you can easily end up paying for literally nothing..Version: 12.18
✓ Waste of time & moneyWe tried Regain for couples therapy due to a lack of access and availability to in-person, local therapy. Regain is simply a connection service that uses less personal information than a dating app to match you with a therapist. It is clear to us that the company does the bare minimum to verify that the therapists are good at their job. It seems that Regain makes sure that the therapists they hire are licensed but that’s where it ends. We met with 2 different therapists. Both were unprofessional and either inexperienced or overall not good at their job. One therapist was 15 minutes late for a session, then her cell phone rang 5 minutes in, then tried having us role play within 15 minutes of meeting us though we were clearly uncomfortable in the situation. The other therapist was very sweet but completely inexperienced and lacked the level of professionalism you would expect from a licensed therapist. Regain just links people together and collects the money. The customer service was quick to respond but other than a generic auto response apology they did address the issues I brought to them. After 3 session, 2 different therapists we opted to cancel and receive a full refund. We will get on a waiting list with a local therapist..Version: 11.7
✓ Total rubbishBe warned. You will be sent a generic standard message from someone you think is a coach only to be asked for a meeting appointment in which nobody turns up! Just the client feeling even more stressed out. Thanks ‘Regain’ for intensifying rather than helping to resolve my issues.Version: 9.9
✓ Waste of moneyI normally wouldn’t write a review for therapy because what may work for one may not work for another. However, Regain is not for people who want to be in therapy. If you have need guidance, healing, or to nurture your mental health this is NOT the resource for you. I signed up for the couples therapy specializing in divorce and separation. Due to the fact that my relationship was extremely abusive and toxic. I was completely ignored in every session. Every session was about meditating, and reconciliation. I was not given one resource that was even remotely related to my situation. I spent $180, reported my concerns, corrected my therapist repeatedly and still wasn’t taken seriously. At the end of it the therapist said that regain isn’t for deep therapeutic needs. That is absolutely ok, they can sell whatever they want. However I was open from the beginning on what my needs were. That could have been discussed before I canceled. My household was put in further danger because of negligence, and my counselors only comment was “ I thought you were just reluctant to reconcile.” I still haven’t heard back from customer service. The periodic check ins they do aren’t taken seriously..Version: 9.7
✓ Doesn’t workI’d have given this app a zero star review if possible. I highly recommend to not consider this a viable solution versus accessing the website on your laptop (or other means). I’ve missed 2 sessions so far because of this app glitching and getting me stuck on the home page where I can’t even click to accept the cookies. So the Cookies prompt hides over half my screen permanently. I thought it couldn’t get worst, though when I try to login afterwards trough a search engine like safari, I get re-routed to the app login. So the app prevents you from contacting your therapist in multiple ways..Version: 12.12
✓ Poor communicationI signed up for the BetterHelp app and was matched with a counselor within an hour. While this is ideal, I didn’t think the therapist was a good fit for me as he had a very theoretical approach (speaking more on the science of psychology) while my interests were in a more direct (or simply realistic/humane conversation). I requested to cancel my betterhelp subscription and switch to ReGain so I could do therapy with my partner. I was then connected with the very same therapist again. I tried to reassign myself to a new therapist but the regain app did not show me an option for that. Even more frustrating is that, I have tried emailing support and they say they reach back in 1 business day but this is not the case for me so far. I tried calling but the available phone number is simply a customer service center that relays your message as an email to support. How is there no support available to instantly assist customers with technical issues? Now I have paid for a weekly service where I am in my 3rd day and I have not received any help whatsoever..Version: 8.1
🙂 ReGain - Couples Therapy Positive Reviews
ReGain - Couples Therapy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ReGain - Couples Therapy.
⛔ ReGain - Couples Therapy Problems
