- 60.7LEGITIMACY SCORE
- 61.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Dexcom G6 App Complaints & User Negative Comments 2024
Dexcom G6 app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Dexcom G6? Can you share your negative thoughts about dexcom g6?
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Dexcom G6 for Negative User Reviews
✓ Dexcom has waited weeks to updateEven though Dexcom knew they had software bugs, they continued to insist that they were not responsible for any of the issues that have and still are occurring constantly. Yes its set to time sensitive, as per your brand new instructions for notifications. Yes we know your also the same corp that owns and markets insulin pumps, even though we can’t rely on this corporation to tell the complete story. I’ve been a dexcom user for 7 yrs. Thats when i woke from a coma to find out that my world was never going to be the same again. The G7 is not FDA approved for certain pumps. They will try to push it on you every time anyone called for tech support. Dexcom has never and I doubt could ever become a cgm which never needs the use of BG sticks. LOL funny since I’ve had to calibrate every single day multiple times a day and night. Since Dexcom G4. This corp. Has put the blame on this company and that issue, or on the end users. Even though for weeks they were aware of the bug issues. I hope and pray that any sick child may have faired worse than I did. FYI if thats the case, this is where your eyes should be looking. Ive had one issue after another. Don’t ever put your complete faith in these devices. Always check and double check. ❤️.Version: 1.10.2
✓ Dexcom G6I have had Dexcom for a few days now and I believe it is very convenient and saves quite a bit of time. However, this app has constantly been lacking functionality. Every day for a long period of time the signal would drop and it wouldn’t give me readings on the app even though my sensor is perfectly in place. Today, I lost readings for 6 hours straight. I’m pretty sure for the total time I have had Dexcom, the app has only had signal half the time. I am sick of receiving notifications that the app isn’t running and I won’t be getting readings. I know that setting can always be changed, but as a user, I shouldn’t need to worry about that. My saving grace has been the receiver that comes in the package that always keeps me updated. The app is nice when it has good signal which is not as often as it should be. If you plan on getting Dexcom, you should set up both the app and the receiver. The receiver has more reliability so always keep that nearby. This app is poorly developed and I almost recommend relying solely on the receiver since its 10x more reliable than the app. Hopefully there will be an update that fixes this issue. If there is, this app would be getting a much better rating..Version: 1.4.2
✓ Allow AutonomyYou really need to allow your customers to have autonomy with their equipment decisions. I totally understand wanting to make sure people are not missing alerts and I understand there is risk on your company’s end with allowing this feature to be turned off. However, some customers, like myself, cannot be having alerts going off when our phones are silenced, even if they are important. I do not need an Amber alert going off to tell me that my sensor is disconnected. Allow an intense vibration alert rather than the noise. Something like a phone call vibration that still gets attention, but is not disruptive. I am a lecturer and I require my students to have their phones silenced during class and exams. I cannot have my equipment negating the policies that are set for them. I am understanding if they have medical alarms as well, as I’ve been dealing with Type 1 for 20+ years. However, requiring these alarms is not practical and an unethical decision on Dexcom’s part to require it to use the app. Please fix this and allow people to make decisions on their own. Require a legality, liability, and risk statement acknowledgment when people choose to turn off critical alerts if it is truly a concern..Version: 1.10.1
✓ SadOverall I love Dexcom, and I’ve been on the sensor enlite through Medtronic and was so disappointed with the accuracy through them. When I got on my Dexcom G5 I was overwhelmingly excited because the accuracy on the G5 was so much better now switching to G6 I’ve noticed that the accuracy is way more poor and is almost Way worse than the sensor enlite. Considering that there’s a brand new product and that it should be working way better than the G5 I feel it locks in that performance overall the reason why I gave it three stars is because adding th considering that there’s a brand new product and that it should be working way better than the G5 I feel it locks in that performance overall the reason why I gave three stars is because the product is painless and doesn’t even hurt when adding it to your body just sad that the calibration on the product is very poor. I’m currently low right now and keeps telling me that I’m fine I think this product needs to go through a lot more development before the FDA approves this this is a life or death situation and currently it is proving to that it could be very dangerous for anybody with type one diabetes.Version: 1.2.3
✓ Should have stayed with the G5I have not had the connection issues that many have experienced, at most my device loses connection once a week or so for maybe 30 minutes. My problem is with accuracy. I did not calibrate the G5 as often is recommended (maybe once a day) but when I did I was often impressed with how close it usually was to what the finger stick monitor showed. The G6 is not nearly as accurate despite supposedly being calibration free. It’s usually at least 10 points off and often more than that. When I do check and calibrate it, it does not actually calibrate itself to the reading from my finger stick monitor, rather it seems to average the two. I.E. a few minutes ago the app thought my glucose was 85, I checked my glucose on a finger stick monitor which told me it was 45, once I calibrated it by entering 45 it displayed a reading of 64. If I enter 45 again it will show 45 but then give me a “calibration error” message and tell me to calibrate again at a certain time. I appreciate Dexcom pushing the limit of diabetes management, the G4 truthfully changed my life a few years ago, but I think the G6 leaves a lot to be desired. Truthfully I wish I had just stayed with the G5..Version: 1.6.3
✓ Best CGM hardware in the world, but the app is slippingDexcom user of 6+ years here, and the iOS app from the day it released. What once was clean and offered a nice feature extension over the receiver is looking very much the same all these years later, and the quality of the experience is falling victim to patches with rough QA. The most recent update, paired with recent Apple updates, makes the UX positively infuriating. To the point that I’m about to quit using the app altogether and just rely on Loop and Nightscout. Notifications on the watch can’t be muted without muting all notifications (which is especially great if you’re a grownup in meetings, or a kid in class, or…a human being with ears and nerves.) Even silenced notifications mess with Bluetooth audio volume, sometimes until the app is force quit. All notifications, even muted, force CarPlay disconnects/reconnects of 8-10 seconds. The concept is great, but the updates seem poorly tested and overall low-effort. How about a CarPlay app? A watch app with usable notification controls? Clarity reports summary built in? Dark mode? Even if no new features are on the roadmap, that’s fine. Just please stop making the user experience *worse* with every patch..Version: 1.10.1
✓ (Zero alarm privacy)I’ve used this app now for 6 months and it pairs with the sensor take so much of the tedium of traditional blood checks out of your day; the benefits of only having to swap out equipment once every 10 days as opposed to 4 times a day with traditional methods cannot be understated. The downside of this app (And if I could give it 2.5 stars instead of three I would) is that if you go high or low everyone in the room is going to know you’re diabetic. The app cannot be muted and if you are even one mark over your target your phone will be going off every 5 minutes. In a corporate setting this can be disastrous if you are in a meeting; best case scenario everyone’s reminded that you’re diabetic and the social complications only compound from there. I could understand being unmutable for lows, but to be at a lunch meeting or board room after lunch and to have your pocket screaming, or to be out with friends and have everyone ask if you need help when you’re hitting 171 (and you can adjust it higher but then what’s the point) leaves me wondering if the convenience is worth it at times. I feel for now that it is, but they desperately need to add better options for these alerts..Version: 1.4.4
✓ Loss signal ALL the time...I don’t know if it’s the sensor and system itself or if the app is just trash, but it seems to always lose signal! Both my daughter and I use dexcom and between the two of us, every hour one of our systems are going off that signal is lost. It does this especially at night which is why we got it... To know about low blood sugar at night. Problem is, it loses signal and doesn’t find signal for hours! Last night my blood sugar went horribly low, but did my dexcom go off? No, it was busy saying signal lost and looking at the chart between midnight and 7am there’s no data at all... This is a problem both my daughter and I have. It has this problem all the time! Also every day there’s gaps of no data from it not working and this is for both of us. The app says on occasion that the latest ios isn’t fully supported.. I don’t know if that’s the cause, but my iOS hasn’t changed since getting the sensor which was over a month ago, plenty of time to update the app if that’s truly the problem! It’s so bad my daughter doesn’t even want to wear it because she still has to check her blood sugar by finger because it says signal lost... 🙄😑😒 I just went a looked, out of 31 days, 19 have gaps of no data. 19 out of 31! That’s more than half! And that’s just on mine, my daughter’s is the same or worse! Right now while writing this, my daughter’s says signal lost... and hasn’t had any data for an hour and a half....Version: 1.8.1
✓ Faulty app is going to end up killing someone. Dexcom is way better than this.Update: July 30, 2020. Alerts STILL not working. Highs blare top volume night and day, though occasionally they sound at the volume the phone is set to. LOWS DONT ALERT. EVEN URGENT LOWS!!! NO SOUND! Even though the volume is up and the phone is not silenced, the lows don’t sound and the highs blare loudly, causing everyone in the room to stare at me and jump as it goes off. FIX THIS. Deleting the app and trying-installing, logging out and logging back on DOES NOT HELP. I’ve had URGENT LOWS with NO ALERTS. I depend on this app for my life. As a single parent, this app needs to do its job to help me be safe so I can be there for my kids. This faulty app will kill me Or someone else if you don’t get it sorted. I love the idea of this app, but I’m afraid I will need to switch back to an older version of the dexcom with a receiver. The alerts are sounding only part of the time, and the app says the alarms are turned off even though I have repeatedly checked to be sure they are on. Sometimes it will alert, sometimes it doesn’t. I just started with the g6, so I’m currently using my g4 with receiver alongside of it to check accuracy. Luckily I was wearing the g4 as well, because the g6 app didn’t alert me of a bad low during the night (even though it recorded it, it didn’t sound), and my trusty g4 receiver alerted me and woke me up. Please fix this!.Version: 1.6.3
✓ Disappointed and frustratedWe moved from G5 to G6 two months ago and have so many issues. Not a single sensor has lasted more than 5 days. App issues specifically: - I only calibrate when difference is more than 30% is always in the case of a compression low (which happens way more often than it did with g5). When I calibrate in that time it doesn’t accept the calibration and says “must recalibrate after 11:02 pm” or some other random time 10+ hours later before going into sensor error. This happens every single time. - the “trend graph smoothing” when you turn the display horizontal is just wrong. Basically Dexcom is changing what the number you just saw on the screen when it goes into the history. We have no way of knowing what that previous number actually was. When you are making a dosing decision that is critical information if the number changes during the time you are setting the pump. - also issue with g5, but would love to see how many minutes ago the reading was like on the share app We love Dexcom and also the lower profile and no finger sticks of the G6 for our 2yo. I just hope Dexcom can get this stuff figured out quickly. Thanks.Version: 1.2.3
✓ App is ABSOLUTE GARBAGEWhen the app is actually working, it continually sends out alerts for low and high blood sugars without taking into consideration that changes to the body take time. Alerts happen every few minutes even after correcting the situation. This is particularly fun in the middle of the night when the alerts are so loud (and btw cannot have the volume adjusted) that it wakes everyone in the household. And as briefly mentioned at the beginning of the review, this happens only when the app is actually working. VERY, VERY FREQUENTLY the app loses the signal and yet more alerts came fast and furious. This is definitely a Dexcom app issue since any other apps on the phone that utilize Bluetooth function flawlessly during these signal loss events. And to further prove it’s an app issue the supplied little black receiver rarely loses signal. It functions fine. Now let’s talk about the messages that come stating that Dexcom is performing testing on the app and you won’t receive readings! Or even better a message that the app has just inexplicably stopped working. No reason or suggestions…just that it stopped. Thank you manufacturers of Dexcom G6 for subjecting the public to a P.O.S. system that you clearly know doesn’t work (hence all the outages and messages regarding testing)..Version: 1.8.1
✓ The dexcom app softwareThe cgm has changed my life completely. Being able to literally open my phone and monitor my blood glucose is like magic to me. However with this new update it does not allow me to modify and customize my application and disease to the specifications i meed as an individual. With this mew update it will not allow me to keep notifications or sounds of while still being able to use my app. Which was never a problem until now and is very frustrating. Every time i open the app ot asks e if i want to continue then after 2seconds of it showing your bc reading it then forwards you to another page forcing you to turn notifications on for that app or else you cant use the app other than closing it and reopening it. This software issue needs resolves and the capabilities of customizing my physical health should have more options not less. This new update has made this app virtually useless now. I use my t-slim pump to monitors my blood now. Which is a loss because the dexcom app shows you countless readings and can tell you exactly what they are. Unlike the tslim pumps monitor. P.S. please at the least put the software back to the way it was, so i can use the app without getting my phone constantly bombarded by dinging notifications.Version: 1.10.1
✓ Good but could be betterLove what this app does for me. A few suggestions that most people have listed. Night mode - The white background when I check my sugar in the middle of the night, brutal. Complications on the Apple Watch should have versions for small and large complications. As they are now, with my aging eyes, I can barely see them. More health app integration - My doctor doesn’t have access to my health data but does have access to my Dexcom data. The Dexcom/Clarity app should be able to read more health data like exercise for example so they can see how exercise effects my blood sugar. It should be automatic by accessing the health app date, I shouldn’t have to manually input exercise. When I do input exercise, it defaults to start time when I enter and only calculates in minutes. So I have to do math to figure it out. Alerts - My high blood sugar alert is set to alert me every 15 minutes but seems to go off every 5 minutes. Please fix. Fix these and I will give 5 stars. Thanks. Edited for another request: Please add support for a Lock Screen widget. Not the screen where I swipe right from the Lock Screen but on the actual Lock Screen. My request above for a bigger watch face complication aside, legibility on my phone would be much better and I wouldn’t even have to unlock my phone. I don’t care if someone knows my blood sugar reading, so privacy is not an issue. Please consider. Thanks..Version: 1.10.2
✓ Alert Volume is Always on HighAfter the first alert, the alert volume defaults to the highest volume. This is ABSOLUTELY frustrating, especially while sleeping or in the office. I called Dexcom and they said it’s a bug in the app, NOT USER ERROR, and told me to tell the developer. Aren’t they the developers? Anyways, please... for the love of all things, fix this. It’s been happening for about a year and I’m losing sleep. iPhone 6s. Also, I second what someone else recently said about needing to snooze high alerts. If you’re sleeping and you take insulin for a high, your blood sugar is NOT going to come down in 5 min or 10 min, but low and behold you keep getting alerts every five minutes anyways. You need to be able to snooze these for at least 30 min! We have to instead go into the app and CHANGE the high alert settings in the middle of the night because you don’t have a snooze button for a common sense issue. *TO DEXCOM- I noticed that you reply to everyone asking them to contact tech support to tell them about the issue. I DID THAT AND WAS TOLD TO COME HERE AND WRITE A REVIEW BECAUSE THEY SAID THEY COULDN'T DO ANYTHING AND IT’S NOT USER ERROR. I’m not contacting your tech support again. You know what problem I’m having. Why don’t you contact the people who work on updating the app? You work together - you’ve gotta figure it out. Unbelievable..Version: 1.8.1
✓ Makes way too much noiseThis app is ridiculous. I be disabled all notifications and it still doesn’t stop it from buzzing and making noise. Now, apparently I have to enable updates to even use the thing. Sorry, not sorry, not happening. The tandem app provides much better data points and measurements. And doesn’t squawk incessantly. I’m a hairs breath from just deleting it entirely. The only reason I don’t is cause I’m not sure if it’ll will affect the sensor. I doubt it, but I’m not taking the chance. The sensors never last 10 days as is. None of your information, but I have gastrointestinal paralysis. So if my sugar drops it’ll be low for an hour before any sugar consumed hits my blood, guess how many times it alerts me in that time (with the alerts turned off), it’s at least 4…. And you want me to turn alerts on? All in all it rates two stars at best. It’s a functional app that manages to connect to your glucose sensor. That’s it. Anything else it’s trying to provide, information, feedback, alerts, is a failed effort. Not to mention a the amount of useless noise it makes. Edit: the company contacted me about the review and stated that if I was having an issue, submit a ticket at their website. Like I haven’t called about the issue multiple times. Sorry guys you lose another star for the abjectly pathetic response..Version: 1.10.1
✓ Wish you had a “notes” section under the “carbs” and “exercise” eventsThis app is super accurate and it has made my life so much easier, however I would love to see an upgrade to the events portion, specifically the ability to add notes to the “carbs” and “exercise” events. One of the main functions of this app for me is to be able to track how certain lifestyle and meal choices effect my blood sugar levels, specifically how certain foods effect the rise and spikes of my blood sugar, and how my insulin handles specific low-glycemic and high glycemic foods. To be able to add a note of what specific type of food I ate in the carbs event would be incredibly beneficial, and in reviewing my Dexcom charts my healthcare provider and I could better determine how to better adjust my insulin regimen and eliminate or increase certain foods in my diet. Similarly, a notes function on the “exercise” would be helpful to keep record of how certain aerobic or strength training exercises affect my blood sugar rises and drops. Being able to track over time how my blood sugar reacts to different types of exercise via a “notes” section in the exercise events would be incredibly helpful and beneficial to my awareness, knowledge and control..Version: 1.4.4
✓ Loses connection too frequentlyI’ve only been using this app for a few days now, and it seems to lose connection with my transmitter. I keep my phone on or close to me almost always and I have lost connection with the transmitter. It’s happened the past two nights while I was sleeping for 4 1/2 hours (phone was next to the bed charging), and in the middle of the day (it’s been going on 20 minutes now) and there’s no rhyme or reason as to why this is happening. Also I don’t get notifications on my phone when this happens (even with my notifications on with the sound on). (I’m using a G6 unit with the IPhone XR iOS 13.2.3 if that makes a difference as to my set up with both my phone and Apple Watch up to date on the software). If these keeps up, I’ll probably edit my review to something lower, and delete the app. We’ll see how this is going in a week. I’m hoping they fix the issues with the app being used with this most recent update of iOS. Edit: (15 days later). Good luck with this app. Still junk. I’ve tried contacting customer support and they don’t know their heads from their elbows. And when I have spoken to someone the first person made it clear updating the app to work with the newer iOS is not a priority but the G7 is then blew me off, and the second person couldn’t figure anything out if it wasn’t on their script to follow to help a person out. Save yourself some time. Don’t use a Dexcom product, and sure as hell don’t waste your time with this app..Version: 1.4.4
✓ Bad user experience, worse patient experienceThey routinely add roadblocks that delay you from seeing your blood sugar or acknowledging an alert, usually in the form of full screen modals. This week’s roadblock - every time I try to open the app and see my blood sugar I get a full screen modal telling me to “Log In Now” to use Share. I HAVE SHARE DISABLED. Why have they created an obstacle to monitoring critical, time-sensitive health data for a feature I DON’T EVEN USE??! I can only assume it’s for vanity metrics, to force their users to opt into using Share (if they have “Followers” that’s more app downloads). It is DANGEROUS to create roadblocks for patients to see their blood sugar. Especially for a message that’s not relevant or dismissable! And this happens consistently. They desperately need to hire UX designers and writers. In addition to being dangerous, their crappy full screen interventions are confusing and hard to use (the interactions are poorly timed and written, and in conflict with some very basic best practices for user-friendly experiences). But for what it’s worth, I think this is my tipping point for Dexcom. I’ve been using the device and app since 2017, and it’s been a crappy, unfriendly user experience every step of the way..Version: 1.10.1
✓ Wasted PotentialTwo stars because Dexcom as a product is amazing and has changed my fiancé’s life. However, it seems pretty clear that the company’s product strategy focuses only on the hardware and not their mobile apps. Least of all, the Follow app which hasn’t been updated beyond minor bugs fixes possibly ever. But even the Dexcom G6 app is basic and limited. There are major bugs, inconsistencies, grammatical errors, and even duplicates of the exact same question on the FAQ page. Dexcom releases app updates maybe once a year, if we’re lucky, and they certainly don’t have anywhere in their apps or on their website to report bugs or give feature suggestions. There is so much potential for the Dexcom apps, but it’s wasted (it doesn’t look like they even employ a software product manager). Thankfully, they have open APIs, so there are some great third-party apps that are way better than Dexcom’s app, but it’s really disappointing that they don’t put more focus here. While their hardware is much better than their competitors due to being so hands-off, it’s not that huge of a competitive advantage and the mobile space is definitely where their competitors can quickly gain some ground on them. I hope Dexcom puts more strategy behind their entire product solution in the future instead of only focusing on the hardware..Version: 1.4.1
✓ Good app but needs improvementOverall, this is a good app: there are places to log medications, exercise, meals, and illnesses, the high and low alarms are customizable to an extent, and the graph is very useful to monitor trends. My biggest complaint is that it doesn’t do enough: there are no free-form notes, it only has the options to log insulin or oral medications, not both, the high and low alarms are not customizable enough, and the arrow is almost meaningless. Free-form notes would be extremely useful as not all carbs, illnesses, symptoms, and exercises are created equal, and just logging that they happened isn’t sufficient to see overall trends. Long-term type 2 diabetics are often on both oral medications and insulin, and being able to log both would be extremely useful. The high alarms are close enough in their settings, but the low alarms need to have options to be set higher for those of us with delayed gastric emptying and for those of us whose doctors don’t want them going below 100: telling me I’m already at 100 doesn’t prevent it from going that low. The trend arrow doesn’t necessarily reflect what the graph shows: the graph will show my glucose has dropped 20 points in the last hour, but the arrow says it’s holding steady when it obviously isn’t. It’s still a decently useful app, it just isn’t useful enough..Version: 1.10.2
✓ Need helpI’ve always had the issue where I lose connection a lot but was willing to deal with that. For a long time now maybe since I’ve updated the app?? I don’t get any notifications yes I have them on! In the app and in my regular phone settings. I’ve changed nothing and use to get them. This is a big problem as I have been running high without even knowing until I went into it and checked. I’m sitting here at 5 am trying to figure out what the issue is cause I’m not getting notifications. Not on my lock screen or when I’m in a diff app and I have those turned on to do so nothing at all!! That’s just not fricken good!!!! I’m so irritated. It also took me over a month to get more G6 supplies It’s usually one automatic with my mail but didn’t this time and I had to call several times when they said they’d follow up with me, with someone higher up cause it was something in the system. Or they just told me it was confirmed to have shipped. I went without my G6 for right around a month!! My sensors also randomly can’t find connections and then fail and make me replace them when it’s usually a new insertion so I basically am wasting them too! I need this for my health to help me! I’m not feeling like this is helping rn. Please someone help me or change the app..Version: 1.4.0
✓ Don’t bother......I was using the Freestyle Libre, but switched over because I had a hard time keeping the sensor in. If I had known what a nightmare the Dexcom G6 and this app was, I would have worked harder to find a different solution. First and foremost, I receive an alert about every 10 minutes telling me that there has been a signal loss, preventing the sensor from communicating with my phone. It reconnects about 5 minutes later... only to tell me in another 5 minutes that the signal was lost again. Not only does it do this during the day, but also in the middle of the night. All when my phone is about a foot away from the sensor. Also, this app has very minimal features with the inability to compare blood sugars over long periods of time. There is another app which does that, but seriously??? Why do I need multiple apps for one product!?!? The graph is also the most dreadful thing to make sense of. It is as if there was no effort at all put into this app. The Dexcom sensor is probably better and more reliable than the Freestyle Libre, but unfortunately, this app makes it impossible to actually monitor your blood sugar. I will finish out my month supply of the Dexcom, but then I will be switching back..Version: 1.7.0
✓ Forced landscape view & alarm ideaI’m not a fan at all of this app forcing a landscape view when I’m trying to see a prior reading. Why can’t I have the same option within the portrait view? Or, can it be an option to not force it to landscape merely by touching the graph area? The sugarmate app allows this, as well as scrolling backwards several days worth of readings, and in this regard is a better experience. ALSO! I just noticed that in portrait view I no longer get ANY indication of an event. I want to be able to quickly see when I last took a shot. Why remove that functionality? I used that constantly with the g5 app. Definitely disappointing. Also, I’d love to have the ability to be able to set a quick one time alarm. Let’s say I have my high threshold at 120, knowing that I’m probably heading even higher and take insulin. I’d like to be able to set a one time alarm to be notified if I keep going up. Say in an hour I expect to be at 140, but things go crazy and I’m actually at 240 because the insulin didn’t do what I expected earlier. Wouldn’t it be cool to keep my 120 threshold, and also had an additional threshold of 180 (let’s say) that could grab my attention before things get out of hand?.Version: 1.4.0
✓ Critical alerts turned a decent app into complete garbageClearly Dexcom could care less what we think. So many reviews about the critical alerts on here. Multiple threads on Reddit complaining about it. Any notification that comes through stops your music for about 10-15 seconds, and come through every 5 minutes. I do NOT need my music stopped to tell me my sugar is running high! What was wrong with how the app used to be with standard notifications? Interestingly enough, whenever I NEED the alerts to go off, they won’t. My pump tube broke one night I think shortly after I fell asleep. I started running high soon after. The app NEVER went off, and my glucose was out of range for several hours. I was completely without insulin for over 5 hours, and finally woke up because I was feeling so uncomfortable. There’s been times on the opposite that I’ve gone low in my sleep, but the alerts don’t go off anymore. I’ve complained, I’ve filed product support claims, I’ve called them. But they have made it clear they DO NOT give a crap what we say about it. They won’t do anything to fix it. This is getting really old Dexcom, and I hope you lose a substantial amount of customers over this..Version: 1.10.1
✓ Not sure it’s worth itSo I am literally a brand new user and first I’d like to say, that there is a bit to be desired about this app. First is the fact that you have to leave the app open on your phone in order for it to actually take readings, that by the way is listed no where, not on the app itself or on Dexcom’s website or in the instructions that came with the device. That means my phone’s gonna need constant charging, boo. Second is that it literally takes 2 hours for the sensor to warm up and actually become usable, this is insane, why must it take so long? This seems so unnecessary, to take 2 hours. Third, having to stay within 20 feet of my phone, means having to take the dang phone everywhere, including to go pee, ugh can’t get that range a tad further? Fourth, customer support (I talked to 5 different people), and although 3 of them were ok, 1 was great and 1 was awful, why did it seem like all but one had responses that seemed less than urgent. I was so excited to get my new Dexcom, I am less than impressed and like I said I’ve literally been using this thing for less than 24 hours. Wish Dexcom would do better. I’ll update once I’ve been using it longer..Version: 1.10.2
✓ Does what it’s supposed to do. BarelyBut to be honest, a lot of options just aren’t there. Not a lot of information is available, the graph is hard to read as there are no lines except for going into a low blood sugar, the alerts don’t really work (you can set it to remind tell you that you have a high blood sugar every 30, 40 minutes, but no matter what you set it to, it still just alerts you every darn time it reads a high blood sugar), and the Apple Watch connectivity is so slow and erratic that you should not pick up and Apple Watch just for this system, as I did. It’s supposed to tell you if you’re blood sugar is going up or down, but they don’t seem to realize insulin takes 3 hours (on average for most people) to be fully used. When my blood sugar that’s going down 3 or 4 per 5 minutes, as expected, it apparently doesn’t read that as enough of a decrease to note it. I haven’t really been able to tell what exactly it needs to register a steady increase or decrease, let alone a fast drop/rise. So I can’t really rely on that feature that well either. So right now I’m paying a lot of money to check my phone to see my blood sugar, which is fine, still better than pricking, but considering the fancy app and all the promised features, , the cost of the whole system (recyclable/reusable sensor placers please?) and that my relatively ancient medical systems have far more user functionality and data without touch screens, the app NEEDS to get a overhaul..Version: 1.4.0
✓ Gets worse each update.With this version, I have to calibrate the dumb app once a day! Why??? I get calibration needs, so developers don’t get on here and try to preach your excuses. Before I would calibrate it when a new sensor is put in, but this dumb thing makes me do it once a day! Just like the stupid sensors that 1 out of 4 have some issue with them, now you have to make the app even more in line with the stupidity of the sensors? Plus the iPhone widget on my home screen shows one number then you click on it to open the app and it shows a different number. Every time. And both of those are different than the numbers shown when you swipe over on your Lock Screen! Lol this app...All this comes from a guy who loves what dexcom is supposed to do and it’s an awesome device...when it works. And when I don’t have to calibrate each day. I really wish there was a better CGM, I’d switch in a heartbeat. 🤞🏼for the coming years that one may show up. Again, love it, but they need to figure out their app for sure. Make it better and more people would be drawn to dexcom. Instead, you’ve got long time users like me who know the many many frustrations from the app and sensors who try to say nice things to others who might need it, but then the negatives turn them off. What are these developers getting paid to make these apps? Too much..Version: 1.8.1
✓ November 26 Review and my own experience...I use my Dexcom G6 with my Apple Watch series 4 all the time so I’m not sure what that person was talking about??? As for my own experience... my Dexcom I thought had always been accurate until yesterday, my newly place sensor been to show me that I was going low 78 just after I had eaten a carb filled breakfast out and then continued to drop 70 so we stopped at a grocery store and bought apple juice, yogurt I ate those plus a baby bell cheese, next reading 68, we turned our car around and went to the ER on the way to the ER 59, 43, “LOW” what the Dexcom reads when you are below 40 we call OnStar and ask them arrive at them to advise the local hospital we are on the way. When we arrive at the hospital the juice and yogurt were kicking in 48, through admission process it’s 65 in triage the triage nurse does two Bedside Blood glucose right hand 178, left hand 180 my husbands meter 207, so now we realize that the sensor has failed, I tried to calibrate the sensor and was not able to do so. Called Dexcom and they are sending me a new sensor (to my home and since I am on vacation and I only brought the one sensor that failed so now It’s finger stick city til we go back home AaaasRrrrrGhhh!.Version: 1.4.2
✓ Constant Signal lossWhen it works, I like it...however I experience signal loss 5-7 times a day and that’s even with my cell phone being in my hand, lap, nightstand table, which as long as it’s within 10-12 feet, this is not supposed to happen. I’ve notified Dexcom at least five times about this, and they continue to tell me that the software may not be compatible with my iPhone 12, and if Apple does an automatic update it can cause problems. However, I don't have automatic updates enabled on my phone, so this shouldn’t be causing a problem. At one point, Dexcom sent me a new transmitter to see if that was the issue, but the same thing has still continued to happen. It doesn’t really help when I keep experiencing signal loss and the phone is right next to me! The other thing happening is I’m having to re-calibrate more than I should as there is often times a 40 to 50% error. Dexcom can signal urgently low blood sugar, which for me is set at 56, yet my Glucometer shows 110! This sort of thing has happened numerous times as well. As I said I like it on the times it works but it’s seeming to get worse and worse each time I change out the sensor. Dexcom needs to do some serious work on these issues..Version: 1.8.1
✓ Stops working way too often and alarms entirely too muchHoping these issues won’t even exist once the t-slim pumps are updated to use this technology instead of having to be within 6 inches of my phone. If I roll over at night—alarms and no signal. If I walk across my exam room at work with patients on the exam table—it alarms and that’s never cool and patients feel I’m getting texts instead of addressing their needs. If you get a “high” alert and take insulin, it continues to alarm and there’s no way to tell it you have addressed the issue and just need 15 min for the insulin to take affect! It has great potential and overall benefits outweigh the downsides, but I sure wouldn’t have bought this as soon as it came out if anyone had bothered to tell me it would be months before my pump could be FDA approved to work with the G6 instead of the 5. Tech support can’t help with these issues. You def have to be physically attached to your phone to make it work properly. My job forces enough of this—now I look ridiculous at the gym and work lol. Ironically the signal loss alarm just went off as I’m typing this 😂.Version: 1.2.3
✓ Works great. Hate the alarmsLook. I love this app. Love the graphs. The alerts are good too for a heads up on what’s going on. But my GOD the alarms!! Over the top ridiculous. When you’re low or high and hit your limits the volume of the alarms, especially if wearing headphones, is insane. I’ve almost driven off the road multiple times , dropped weights, and literally pulled the headphones outta my ears on runs due to the volume of these alarms. They need to be adjustable or incrementally get louder but these alarms will absolutely deafen a brotha. These alarms alone make me wanna not use them at all. I don’t know why this hasn’t been addressed. Due to this I almost always silence the alarms but then what’s the point of having the Dexcom on? Please fix this. Also with the new update of the calibration alarms it’s like, my god!! Another alarm I can’t adjust?! I’m not always able to calibrate when it wants. Can’t silence them or adjust these alarms. So every 5 minutes I get an alarm for something that absolutely is NOT an emergency. This alarm needs adjustment features too. This is a simple app that doesn’t need a lot of features. Could be great but this is why it has the rating is has. It’s well earned. Bottom line… Dexcom is life changing technology. The app has a lot of catching up to do. Please fix this Dexcom.Version: 1.9.1
✓ Needs many fixesThe latest update (1.4.0) of the app sends me alerts even though I have them set to vibrate. The alert, however, is the default iOS notification sound and it’s only sounding when my glucose is high. I’ve already spoken with tech support and, laughably, they weren’t even aware that the product team released this version when I called them so they were unable to get a straight answer to me besides restarting my phone and uninstalling/reinstalling the app. And surprise that didn’t work. I went through all my settings within the app and they’re just as I’ve had them before this push: vibrate. So now I have the app alerting me with the default iOS notification when my glucose is high. In addition to this the UI is poorly designed. So much wasted potential to show more data. Dexcom’s design and engineering team should look at how Sugarmate, Nightscout, xDrip, and Spike app show and handle data...not some white screen with a big circle and a (TINY!!!) graph. Also, there is a huge design discrepancy between this app (let’s be honest all their apps) and the Follow app (Follow seems like it hasn’t been updated in 5 years UI wise). And you know what, Dexcom is probably gonna reply to this and ask me to contact them with my concerns. Well, I’ve done that, many times, and nothing has been done or changed since I’ve expressed it to them since the G5 app. 🤷🏻♀️.Version: 1.4.0
✓ Great Product Poor Application with Poor SupportReminder…. This has still not changed. Still has not gotten any better. Not even a release to attempt to improve it. Update. lol. Just like Dexcom. “Oh we want to talk to you!!!” They listen so well. No matter if it is to a review or to the customer when they do contact support. Again, I wouldn’t want to have to live without my Dexcom system. But such poor support for their application both on the phone and the watch and disregard for anything the customer says is so said. I am a software developer if my products cared about my customer like the Dexcom software team I would not be in business. ***************************** I know you are moving to the G7 but a lot of people are still stuck on the G6 and for what you charge for the Sensors and Transmitters you should do a lot better on the application. No historic information without loading clarity and then very little at a glance. Learn from Sugarmate please. And it is well past time now for an iOS 17 update and a watchOS 10 update. The one little complication we get on the watch is now unusable the text is so small. :-( Please give your software some more love. P.S. please don’t comment that you would like to follow up with me. Just read the message, look at the application running on actual devices, compare to applications like sagarmate, and spend some time to make the software as good as the hardware..Version: 1.10.2
✓ New Bug introduced by last updateI am a long time user of the Dexcom sensors from this and previous generations and would rate them very highly. However, the latest update is what drives me to write this review for the app. The lack of ability to manage notifications effectively (I know we have the ability to set up different profiles and tweak which alerts make noise, but this is not a very effective system. when I still cannot e.g., snooze an alert for a set time period.) has long been a major pain point but two things in this update have made it much worse. One is the inability to now silence some alerts at all without shutting off your phone. I understand this is the intended design for “critical alerts” now, but believe this is a poor design that does not really promote safety (when users have no way to effectively manage alarms, they are trained to ignore them or seek out means to eliminate them altogether). There are also situations where it is totally unacceptable for a device to be making noise. The second issue (which I hope is a bug rather than intended). Is that notifications now pause any media that is playing even when they are silenced and the phone is silenced. If this is a bug it should be fixed quickly. If it is intended design, it is unacceptable. This will force people to eliminate alerts altogether (which does not ultimately promote safety)..Version: 1.10.1
🙂 Dexcom G6 Positive Reviews
Dexcom G6 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Dexcom G6.
⛔ Dexcom G6 Problems
