- 34.8LEGITIMACY SCORE
- 35.3SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Samsung Gear 360 App Complaints & User Negative Comments 2024
Samsung Gear 360 app received 110 complaints, negative comments and reviews by users. Have you ever had a bad experience using Samsung Gear 360? Can you share your negative thoughts about samsung gear 360?
Please wait! Samsung Gear 360 Facebook comments loading...
Samsung Gear 360 for Negative User Reviews
✓ IOS 13 supportThis app requires iOS 13 support. Devices is no longer recognized by when connected via WiFi.Version: 1.7.19030701
✓ No Bluetooth for iOSThe only way for me to connect the camera with iOS is via WiFi. However, doesn’t connect (no signal) via Bluetooth. I was able to connect with Samsung phone. Also I couldn’t download and save highest resolution video file on my iPhone. Had to only record in lower resolution to be able to download. Please help..Version: 1.5.17112401
✓ Can’t update login info.Used this in the past and now I can’t log in or update my login. What gives?.Version: 1.7.20071601
✓ Latest update issuesAfter the most recent update there’s no live screen monitoring on my iPhone 6 at all just a blank screen running the latest iOS (had no problem before.Also The live streaming goes to connect then the app crashes every time. I can see that YouTube shows a reference but nothing more..Version: 1.5.17112401
✓ IOS 13 issueSince iOS updates I have been unable to connect So now a £200 camera is useless.Version: 1.7.19030701
✓ Password???????What the heck is the password? It doesn’t show it at anytime.Version: 1.7.20071601
✓ Please update this appAfter reinstall this I stuck in the screen connection guide and ask me for a name and password which I dont know what it is. Please correct.Version: 1.7.19102401
✓ New update means it doesn’t workThe latest update released two months ago rendered the app unusable. Nothing has been done since then. Waste of money for the camera and waste of time having this app. Surprised Samsung can’t manage to fix this in a reasonable timescale. If I could give no stars I would since the app is no use at all.Version: 1.7.19102401
✓ Original review removed or deletedUpdate 26/11/2017 :- thanks for response I’m looking forward to the option - hopefully I won’t be still be waiting for it in 4 months to come. I will update review once it’s sorted out as it’s quite a big problem. ********** Still cant clear app cache down from app - it uses huge amounts of space and only real option is to uninstall and reinstall - not really acceptable. When are you going to fix this - originally raised over 4 months ago and you acknowledged it was an issue..Version: 1.4.17082401
✓ IOS 13 - App not workingThis app hasn’t worked since the latest iOS update Please fix. We are using this in a school setting.Version: 1.7.19030701
✓ This app is beyong frustratingI had the older model of this camera and never had issues connecting with the app. It’s been 2 years I have this new one and I avoid using, it never connects, tried everything that you can imagine but just makes me mad, impossible to see the pics I took so why bother. Probably selling soon although I feel bad if anyone will buy this. I will never recommend this ever. And I can see I am one of thousands. WASTE OF MONEY.Version: 1.7.19102401
✓ Doesn’t connectAs expected from a company like Samsung the app doesn’t even connect.Version: 1.5.17112401
✓ CrashesSame as another reviewer, crashes when you try to access the gallery..Version: 1.0.17041101
✓ Update: thanks for the paper weightI have at 6plus and before the newest firm ware update I could preview the pictures/video in the app. After the firmware update, I just have a black screen when trying to preview my shot. When I take the picture I see the photo I took, but without the preview I have no good way to line up shot. Please fix. Update: looking into the issue some more. I have seen how this issue would be fixed in a new update. Great! Except it has been almost three months and no new update. So I have a camera that was working fine until the firm wears update and now I can stream or see any display on the app until the new update that is nowhere in site. I’m so glad I bought this camera to sit in my office for months on end. Thanks for disappointing your consumers!.Version: 1.5.17112401
✓ Do not workGear 360 app on IOS iPhone 14 does NOT work connect then you uninstalled good bye.Version: 1.7.20071601
✓ Not quite there yetGot the cute cam but I already think it might end up being a waste of time and money by itself. HINT : change SD card. The iOs app is pretty useless as both the cam AND the App keep crashing unexpectedly and failing. The live broadcast feature consistently crashes the App everytime and the cam goes frozen at "preparing broadcast..." This needs some additionnal work guys, not quite there....Version: 1.4.17080402
✓ Incompatible with iOS 13.I've used my two Gear 360 cameras in the past with iPhones. now that iOS 13 is out and my phone is upgraded, the application doesn't recognize the connection any longer. I believe that I'm connected - the camera lights up and says connected, the phone says it's connected to the camera's WiFi network - but the app is stuck on the 'how to' screen, as if there's no connection. this makes my cameras useless. seems silly that of all companies, Samsung can't get their act together to make this compatible when all the other hardware that I use with my iPhone is iOS 13 compatible. until this is fixed, I have useless cameras..Version: 1.7.19030701
✓ Doesn’t work with 2016 Gear 360.It’s a real shame that the 2016 Gear 360 isn’t compatible with this app. The only way to get the 2016 360 to work with iPhone is shoddily through Google Street View, and even then you can’t save the images to your phone. If Samsung could add support for the 2016 360 that would be amazing, but I’m not holding my breath..Version: 1.5.17112401
✓ Can't connect to iPhone - instructions invalidJust received this today and have spent the last two hours trying to pair it with my iPhone. App instructions tell me to look for an option that does not exist. I finally get the wifi connection to start through the Google Street View option but even after connecting to that the app still doesn't recognize it. Closed and restarted multiple times. This thing is junk and will be returned today..Version: 1.4.17080402
✓ Gear 360 app ( s )Can’t download video files to iPhone 6 it gets to 30% on any file then crashes. Also 360 Mac software will not install. Pity really i was hoping it would be better. Am looking for 3 rd party solution at present..Version: 1.7.18122701
✓ Poor to very poorOK I have an SE iPhone, I can connect to the Samsung 360 Gear using Wi-Fi and the phone says connected BUT (occasionally and I mean more often than Not!) I cannot seethe wi-fi pizza icon But I can see the device HOWEVER all I see when selecting camera is a spinning centre wheel. When it works it’s perfect BUT when it doesn’t it very, very frustrating BUT what do you expect when app is free?.Version: 1.7.18122701
✓ Not WorkingCan’t copy the update to camera so can’t do Facebook live with an iPhone get this sorted.Version: 1.4.17082401
✓ TerribleJust doesn’t work with iOS anymore. Terrible. Brought this to take on holiday but won’t be bothering now. Will sell it when I get back..Version: 1.7.19102401
✓ Waste of money and timeI turned the thing on and I was trying to connect to the gear360. I had an iOS. It told me to hold in the menu button so “connect to iOS” would appear. Well guess what the only options that appeared were: Gear360 manager and Remote control. I also tried to connect via WiFi but when I turned my WiFi on no connection for the Gear360 appeared. I spent one hour on this piece of crap and I watched like 20 vids on this and I did step by step but it still did not work and when you open this app it shows you how to set up on the 2017 version not the 2016 version and you can’t even choose what version you want to set up. This was a HUGE waste of money and I truly recommend that you do not buy this product. THIS IS TO THE DEVELOPERS OF THIS APP: PLEASE PLEASE PLEASE FIX THIS PRODUCT AND APP..Version: 1.4.17082401
✓ Always something wrongThis app does not seem to be very well supported. It crashes quite a lot and has now decided to stop me from saving videos directly from my camera to my phone. It also thinks ever photo and video that I have managed to transfer to my phone were all taken on the 1st of January so there is no useful order to view my data. I know iPhones are not Samsung’s friend but if your going to release an app please make sure it works..Version: 1.5.17112401
✓ Pain and waste of timeSamsung DevOps don’t you test your product. It’s doesn’t work! And super glitchy!.Version: 1.7.20071601
✓ No longer compatible with iPadAir2 !The latest version has dropped compatibility with the iPadAir2 ... and other iPads?.Version: 1.6.18051601
✓ Doesn’t work with 360 (2016)Save yourself the effort, I have wasted days on your behalf! I picked up one of these cheap and found this app is absolutely useless for the older version. I have used a mates Samsung phone to get the latest firmware and it still doesn’t work... The bloke in the Samsung shop was adamant they were the same except for the updated video capabilities, but it would appear the newer camera also has iOS features the first doesn’t. This is on an iPhone 7 with a gear 360(2016)..Version: 1.6.18081601
✓ This is a stupid appDoesn’t see that it’s connected when I’m clearly connected by WiFi. It did connect once and indicated that I need to update firmware but despite being connected via WiFi to the camera it starts to download the 200MB+ file over your phone’s data connection. Stupid. Now, can’t connect even when connected via WiFi. Why wanted peoples’ time with this nonsense?.Version: 1.7.19030701
✓ NO SUPPORT AFTER THIS RELEASE !!??Yeah that’ll be right. Stop support after this release, and all those people who have shed out their hard earned money for the 360 camera will be left not being able to use it properly in a year or so. It’s the way Samsung seem to go on quite a lot of its products. How hard can it be to just keep supporting your hardware ?. I’ll not be buying Samsung cameras ever again. Not very loyal..Version: 1.7.20071601
✓ Connection to gear 360 (2016 version)Am trying to connect my gear 360 to my iPhone but it’s doesn’t work and I can only connected to google street view.Version: 1.6.18081601
✓ No BluetoothThe basics seem to work but the only connection available is WiFi. If you want to live stream, you have to use mobile data to provide the internet connection..Version: 1.5.17112401
✓ APP doesn’t workApp doesn’t work don’t know if Samsung or apple are are fault..Version: 1.5.17112401
✓ Useless DONT buy Samsung productsThe 360 gear is a great idea, but unless you want to go down the route of being a Samsung sheep then forget it, the app crashes and doesn’t copy your recording over to the phone. So totally useless for apple users. There’s also a contact us in the app that is totally ignored by Samsung. Update to response 16-04-18 196gb of storage available on iPhone firmware is 1.5.17112401 still no response from within apps “contact us”. Will update again when Samsung fix the this..Version: 1.5.17112401
✓ RubbishTook mine back - IT DOES NOT STREAM in iOS.Version: 1.1.17042801
✓ I like the App but not working with iOS 13I have watched the vídeo. I have done everything and it is still not working. The wreid part is: I insert the user and the password, it beeps the sound the camera is connected to wifi but I get an error message anyway and the App doesn't go further. If i check my wifi network. It Display that I am connected to the wireless (Gear 360 net work) so in my phone and in the camera ( because it beeps, leave the menu for comnecting and the wireless icon Display on the screen) I do not know what else to do.. IOS version 13.1.3.Version: 1.7.19102401
✓ Cannot connect to the appI’ve tried to connect the device to the app but it kept asking for its name and password. Honestly, I entered every name that I could think of including the name of the device appeared on wifi list. No match. I had the password but since the name didn’t match, this app became useless..Version: 1.7.20071601
✓ Doesn’t workCan connect the camera to my iPhone, but the app doesn’t recognise the connection or allow me to view ANY content from the camera. Tried the iOS 13 update step by step but still can’t get past the ‘connect’ section. Everything looks good, I say accept the connection and then it tells me the username and password are incorrect. Tried various space/capital combinations with even less success. So, it seems I can only use the camera (new) by blindly recording, extracting the card, putting it into a computer and viewing the photos off the card. SUCH CONVINIENCE (not)! Would definitely not have purchased the camera if I’d suspected there would be this amount of trouble. Will certainly look at different brands in the future..Version: 1.7.19102401
✓ App won’t connectSince iOS13 was released and the subsequent Gear 360 app update I haven’t been able to use my Samsung Gear 360 camera which I only purchased in February 2019! I can connect iPhone XS Max to the wifi of my Samsung Gear 360 camera via the WiFi options within the iPhone settings. When I open the Gear 360 app a pop up message appears wanting me to enter the username and password for my Samsung Gear 360 camera, however despite entering the same credentials that are displayed on the camera display, the app says they are not correct! I have even tried deleting and reinstalling the app several times, however this makes no difference. PLEASE SAMSUNG FIX THIS ISSUE SO THAT I CAN USE MY CAMERA AGAIN!.Version: 1.7.19102401
✓ Still crashes and data needs to be turned off to workThis is probably my first time to review an app. But my frustration tells me I need to tell everyone. Just like the title says, even after the update. After the response from tech support. Yes my iPhone 6s from tmobile works without turning off data. Turn off data, then connect to camera wifi, write down IP address. Subnet, gateway. Then change wifi from automatic to manual and punch in those numbers. Turn data on and it works. I was able to update the firmware.Version: 1.2.17061901
✓ IPhone X compatibilityHi I just bought the Gear 360 2017 and the camera can’t connect with my IPhone X. Can you tell me if the camera is compatible with the IPhone X because I don’t see the gear 360 on list of Bluetooth device on my IPhone X.Version: 1.4.17082401
✓ Cannot connect to C200 gear 360Looks like it does not support 2016 version which is sad.Version: 1.5.17112401
✓ PairingWhen connecting my Samsung 360 camera to my iPhone it doesn't come up with "pair iOS.".Version: 1.0.17041101
✓ Won’t Update FirmwareBrand new 2017 model. iPhone 6s running newest OS. Won’t complete the update to firmware process for live-streaming - fails during the upload to the 360 after downloading and drops the WiFi connection. Firmware R21GLUOAQC6 I think. It’s hard to read on the screen and the app won’t show me because it keeps trying to update. It downloads the firmware and then disconnects when it’s time to upload it to the 360. App crashes and all..Version: 1.5.17112401
✓ File management issuesThis app somehow created thousands of “Gear 360 Manager” Albums This seems to be confusing the app and where saved files are and causes lag when loading photos from phone. Unfortunately on iOS there is no good way to delete multiple albums at once. As it stands you have to delete each album one by one then confirm the deletion of the album. This is incredibly frustrating..Version: 1.7.19030701
✓ Does not workThis app does not work is a waste of time.Version: 1.7.20071601
✓ Good ProductOverall this is a good product. But the downside is that when ever i take all those 360 photos, im inside the shot. There is no blind spot on this camera. The best trick would be to fix the camera in my head just like the google streetview car. My other problem is that the gear 360 does not connect to the Streetview app through wifi. That would grately help uploading the photos with accurate GPS location..Version: 1.4.17082401
✓ Can’t connect to Youtube and FacebookI can’t seem to login to facebook or YouTube anymore. Could you please update the API? Thanks.Version: 1.7.20071601
✓ DiscontinuéC’est très frustrant d’acheter une caméra qui ne peut plus fonctionner juste parce que le fournisseur ne le supporte plus. Où puis-je avoir un remboursement de la caméra?.Version: 1.7.20071601
✓ 2017 Gear 360 not compatible with Google St ViewWhy the heck does this thing not support street view from google as the previous model did? It makes no sense that it does not especially being a newer model. I hope this is updated over the next 2 weeks or I'll need to return the camera sadly..Version: 1.3.17062701
✓ Doesn’t work on iOS 13Impossible to use the camera with the app on iOS 13!! I’ve tried on different devices ont iOS 13 and it’s still the same... Please update!!.Version: 1.7.19030701
✓ CrashesCrashes whenever I try to access the gallery..Version: 1.0.17041101
✓ BlahYou just made my TWO CAMERAS USELESS.Version: 1.7.20071601
✓ OK When It WorksI seem to have a lot of issues with the device remaining connected to the phone. I also have to go through the connection process in a specific order for it to connect, I could live with that though if I wasn’t having trouble maintaining the connection. Would be great if Samsung allowed it to work on a tablet instead of mobile phone only..Version: 1.7.19102401
✓ Why can't it just work??Connected the gear 360 to both the iPhone 6 and iPhone 7 plus, opened the app this week and saw that live broadcasting is now supported. Great!!! Only issue, I press it and it takes me to terms and conditions but then crashes instantly?? Have to reset the camera and apps to connect it again 🙈🙈 Please can we have it working correctly.Version: 1.4.17080402
✓ Very Poor.I can’t believe how poor Samsung are at product support. Even when this was supported the app was terrible. I’ve seen better software from unbranded Chinese companies. Never again will I buy Samsung hardware. Disgraceful..Version: 1.7.20071601
✓ Important tip!Turn off cellular service first or app will crash... at least with t-mobile. Frustrated the developers are not addressing all the 1 stars as I was about to send back this cool little camera. After reading someone said to put in airplane mode (wifi doesn't work then, app works but not connected to camera) tried turning off cellular, connected then used camera. Will still lockup if you reconnect to cellular though. So can only be used with cellular off... once fixed and added support for live this will be great!.Version: 1.1.17042801
✓ 360 videos no longer able to post on FacebookSomehow we can’t post 360 videos on Facebook anymore using the app. Then the video file from the camera is not recognised by Facebook. So it’s pretty useless now..Version: 1.7.20071601
✓ DO NOT BUY IF YOU ARE AN APPLE USERI purchased this camera thinking it would be a cool and price friendly alternative to GoPro, however this camera DOES NOT work with IOS at ALL!!!!!! The updates are lies!! You can literally only take a picture that will upload to Google 360 navigation app... You can not see photos while you take them and you definitely can't take videos. Terrible.Version: 1.7.19102401
✓ Technology Sometimes BogusI don’t know if I trust technology in the coming future because of this possible discontinuation. I understand most of smart products that come with mobile app integration are really convenient but later on the developer decides to obsolete the app, although the physical product is still serviceable & working, and no longer useable just because of discontinuation and can be disappointed towards most of consumers. I tried to look for the alternate way of mobile app to be functional for Gear 360 as of present. The device is still working, the only issue is no longer viewable due to app phased out. Just like I wanna use Walkman that I purchased from 80’s but I can’t use it due to Sony took it away just because it’s obsolete product. How fair could this be for loyal consumers?.Version: 1.7.20071601
✓ Impossible to Connect !Once you have installed the app, you can go throught the process. It stay in the tutorial even if you are connected to the gear. You have to enter credentials (name and password) but wich ones? Help !.Version: 1.7.19102401
✓ UsselessNo functioning vaste time.Version: 1.4.17082401
✓ No live streaming optionWhy no live stream option for IOS? One of the biggest features of 360 left out on IOS ( forcing people to buy the S8? ).Version: 1.1.17042801
✓ IOS 13Update many weeks later to Samsung: well get used to it. We haven’t updated this app in many many months. Why would we update it now. Google updates daily! Well move on and purchase something else. The Ricoh Theta SC works for my iPhone running 13.0. I’m back to work and will simply use the Samsung as a paperweight. I needed one anyways. Oh that’s right we have over 50 paperweights now. Thanks Samsung! no reply needed. Your lack of action speaks volumes. Still waiting for an update to iOS 13!!!!!!!!!!!!!?????????????????? Is there an estimate of when Samsung will make this device work again for iOS. NEEDS update for iOS 13. You’ve marketed a device to be compatible for iOS, surely this is not a problem to sort out for your programmers @ Samsung Needs to update to work with iOS 13.0. Have 50 devices in the field that are useless until that occurs Update 10/28 Thank you for the fix!.Version: 1.7.19102401
✓ UnacceptableFinal update, no more support, still doesn’t work with IOS 13, unacceptable. Used to be able to connect the gear 360 (2017) to my iPhone 7 with IOS 12 but have never been able to connect to my iPhone 11 with IOS 13. Updates have done nothing. Elementary stuff..Version: 1.7.20071601
✓ Not compatible with iOS 13I can connect to the camera via WiFi signal and the camera indicates that it’s connected. However the app prompts for a user and password after I’ve already connected and for which there is no relevant information. This app and this $200 camera is useless. My company bought this for business use and I will be suggesting alternatives as we cannot obtain the necessary media for the advertisement portion of our business. Don’t bother buying these cameras unless you know a better option for interfacing it.Version: 1.7.19102401
✓ Very inconsistentVery clunky app. Probably just Samsung trying to push people towards their devices. Had the opposite affect on me. I won’t be buying their devices anytime soon. Especially not their 360 cameras. Very disappointing UX and UI..Version: 1.7.19102401
✓ Not terribleThe app generally works ok. However it is never able to update the cameras firmware, so the date on every image and video is wrong, and it is not able to provide live streaming functionality. Images and video resolution aren’t great, but are ok for a relatively cheap device. It is a shame Samsung and Apple cant provide the necessary support to utilise this camera to its full potential..Version: 1.6.18051601
✓ IOS 13 360 app not recognising the gear 360 camera v2👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👌👎🏻👎🏻😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡.Version: 1.7.19030701
✓ Please updatePlease update app. Program is good but can not save video? When saving video counting up to about 9%, then it stops saving. Very annoying and frustrating when videos are unable to save and view at another time. It can only view within the app. It needs to allow saving video to the phone. Programmers, please fix issue. Thanks.Version: 1.7.20071601
✓ Does not workIt does not connect although cam said connected. Ios13.Version: 1.7.19102401
✓ Samsung isn’t even trying anymoreWhy buy another 360 cam from them when they’ll dump any support for it in couple years? There were still updates and features waiting to be realized got the gear. Way to go Samsung, you turned my 360 from a useful tool into a pointless, time consuming paperweight. Samsung parts = okay. Samsung consumer Products = nopes. We done. Samsung Apps = LOL!.Version: 1.7.20071601
✓ Needs workSuppose I should be grateful Samsung is even supporting iOS. That’s the only reason for those three stars. That said, there’s a few things though that really could be done better with this app, for some reason no 360 photo taken at 15M resolution has ever been more than 7M when looking at photos while connected to the camera. If you download the photo and disconnect the camera that resolution drops considerably to around 3-4M typically. If you’re trying to patch yourself out of a photo using the app (for instance before uploading to Streetview) then resolution drops to a frankly pointless 0.3M, and all patches are Samsung branded. More annoyingly this camera isn’t actually supported by Streetview directly (as Samsung originally claimed at launch), so you can’t bypass the Samsung app to upload at a higher res. It feels like a half-baked effort, but being a Samsung app, I can’t see it ever improving..Version: 1.6.18051601
✓ Worst!!! Don't buy any VR from Samsung with iphoneApp crashes EVERY time. Does not connect to device. Total friction. Awful. Crashes every time you try to connect fb live stream. Designed to make you want a Samsung just to make it work..Version: 1.6.18081601
✓ DONT BUY SAMSUNG PRODUCTSMonths have past with people unable to use their cameras because Samsung will not allow it to pass the connection guide screen. They say they have been working on it for a while. How can they not figure this out? Almost a year with non working cameras? When will the fix come? Maybe they want you to buy but will not fix? They keep your money. At least the app is free but how do I get refund on camera..Version: 1.7.19030701
✓ Doesn't support streaming on iOS nor iPadsUpdate - as of end Nov update app once again no longer supports iPads ... though hard to see why they can't be used to control remote photography, video and extracting video onto device with larger screen for editing..Version: 1.5.17112401
✓ Not working on iOS 13 - Developer Update NeededPlease fix this. It is a critical tool for my work..Version: 1.7.19030701
✓ Convert vid from Gear device to iPhone X not goodLots of features work great. But I found if you take normal video and transfer it to the iPhone it becomes choppy. Works fine when you convert it with iMac. Fix this and the app is a 5 star. Edit: it is for 180 videos with highest resolution which is 1920x1080. I can watch it on my iPhone perfectly if viewing from Gear360. As soon as I download it (I assume conversion takes place), then it’s choppy watching it via app or just regular iPhone app..Version: 1.6.18051601
✓ Not workingI’ve had my Gear 360 for 2-3 years now, never had a problem connecting until now. I haven’t actually used it for a while and it seems to be IOS13 related, my iPhone will connect to the Camera but it won’t realise it’s actually connected. Digging online it seems Samsung has stopped bothering trying to fix this...Version: 1.7.19102401
✓ Bad Product by an Otherwise Great CompanySamsung makes great products. Their attention to quality control is obvious, but this camera and app missed the mark by a long shot. The app itself includes incorrect steps for connecting via wifi. If you are smart/patient enough to figure this out on your own, the app will still request a connection (even after connecting). The app is 100% useless, and the camera seems like some sort of incomplete beta project. The honest rating would be zero stars. GoPro is king of this space for a reason..Version: 1.4.17080402
✓ IOSThis camera is very nice, it takes great pictures and videos especially for the price. There is just one problem, if you have an IPhone you can not share anything to anyone for zero apps. It must all be done from your pc..Version: 1.6.18051601
✓ Shame SamsungCan’t view 360 photos since last app update The latest camera is not compatibility with street view. Limited IPhone functionality All round disappointment.Version: 1.7.19030701
✓ Samsung are the worst companyBought my original 360 camera from Samsung with the promise of iOS app coming soon. Told by staff that “yes they’re working on it”, told by Samsung support “yes it’s on the way”. Then when it finally comes it’s locked down to the NEW version again making mine pointless still, having to operate a £300 camera with no app. No respect for iOS customers, it’s clear that from your latest commercials..Version: 1.4.17082401
✓ IOS 13 update and still uselessDespite the update you still always get the incorrect username or password message and you cannot connect. Don’t bother going to the tiny url link it doesn’t help at all. Come on Samsung, get it together and sort it out And don’t respond with a be careful about the spaces. I AM doing it correctly and not too stupid to follow basic instructions. It still does not work. Always get the incorrect user name and password message. Why can’t you sort this out?.Version: 1.7.19102401
✓ This is crazyHow can this service just be stoped after a few years, an amazing camera just gathering dust, just because a company can to keep the app updated very disappointed! Will never buy Samsung product again..Version: 1.7.20071601
✓ Saving photosI have no trouble with the app, but when I save or share photos they are not saving in 360 mode!!!.Version: 1.7.19102401
✓ Very poor customer supportI am extremely disappointed that Samsung are no longer supporting this app as it means that I can no longer check my photos while I am actually using the camera. I will not be buying Samsung products again. Very poor!.Version: 1.7.20071601
✓ Will not connectThe app will not connect to a supported iOS device running 10.0 or later. The connection instructions say to hold menu then press it until connect to iOS appears and then press the record button. The only option is connect to street view. If you connect to that via wifi the app says it's not connected when in fact it is :(.Version: 1.1.17042801
✓ Discontinued? So give me back my money!Give me back my money for my 360 Samsung camera! 😡.Version: 1.7.20071601
✓ Needs continued supportWhy are you ending support!!!!.Version: 1.7.20071601
✓ Samsung doing badIt's still not work with gear 2016 also on iPhone. Why the hill u made camera and app to just for few people. So samsung saying we have to put our cameras in bin and buy new one. Very nice samsung..Version: 1.0.17041101
✓ Not updated for iPhone XS MaxHalf of the features are hidden behind the notch n I can’t even see them :/.Version: 1.6.18081601
✓ Does not work!!Tried to connect my iPhone 6 following instructions. Does not show in my iPhones wifi network. ???!! Come on apple and Samsung work it out for the benefit of all. Do I now buy a Samsung as apple are so keen to use their limited options on VR tech??.Version: 1.3.17062701
✓ Doesn’t workI have a clean 128gig iPhone 6+ and the app always closes down whenever it tries to stitch or save anything. That and took forever and multiple outlets to get the camera to even charge. Apparently it’s a very common issue, Samsung!! Fix it. Also the medium and low light is horrible. Grainiest image I’ve seen in a camera over $25. It good strong sunlight it’s ok at best even when set to 4K. Lots would be better or acceptable if the app would work.Version: 1.6.18051601
✓ App is rubbish.App is ok to change the setting or preview some of the recordings but as soon as I try to download movie to my phone it crashes at about 30%..Version: 1.7.19030701
✓ Live view doesn’t work anymoreWith the last update it is now impossible to see anything in the live view mode. The screen is all black. The camera doesn’t share his images with the app..Version: 1.5.17112401
✓ It’s okI know this app isn’t supported by Samsung anymore but I still like it. It works. Only problem is that you can’t save the ‘’earth view” mode, which I like..Version: 1.7.20071601
✓ Great camera, average softwareCamera is very high quality but software is no where near that of Ricoh Theta. Hopefully this will change but for now it's a let down.Version: 1.1.17042801
✓ Trouble PairingI cannot pair my Samsung CS200 Camera I cannot find the password or username, even though I have been able to connect through wifi. The app itself won’t let me use its functions. I tried connecting through “google street view” any recommendations? I looked everywhere..Version: 1.7.20071601
✓ T&TDon’t work on iPhone XS Max :(.Version: 1.7.20071601
✓ Not compatible with iOS 13I gave this so called camera a one star rating because it wants some kind of credit when it won't let you put no star. Can't use my 360 cam anymore had to buy a new style. This cam don't even connect to the app. Says it's connected but the app just stays on pairing screen and doesn't go further. You the only company left that hasn't updated your app to iOS 13. What a lousy piece of cr--. No use for it anymore.Version: 1.7.19030701
✓ Doesn’t work with the original Gear 360The Gear 360 2016 model isn’t compatible with this app. When the camera is in pairing mode, the phone can find it in the Bluetooth settings and connect to it but this app doesn’t detect it. All they would need to do is make a simple firmware update to allow iOS support..Version: 1.7.19102401
✓ Lack of supportDoesn’t work with iOS 13..Version: 1.7.19030701
✓ What happened?This worked perfectly before the iOS 12 updates. Now the gallery will not open. It's impossible to import and edit anything captured with the camera. I have about 20GB of available space on my iPhone so storage is not an issue. Hoped this error would sort itself out after the 12.1 updates, but the same story. Do not have this issue when I connect the camera to my Galaxy. Please update for latest iOS..Version: 1.6.18081601
✓ 😡Still no luck with the new update for iOS 13. Now being asked for a name and password after connecting to the Wi-fi.Version: 1.7.19102401
✓ Camera won't connectThe app no longer connects to my camera since I updated iOS. Can you please release an update to fix the issue?.Version: 1.7.19030701
✓ Pointless app it will only connect using WiFiThis app and camera won’t be able to connect via Bluetooth it uses WiFi connection to connect to camera and you won’t be able to live broadcast because your WiFi taken over by camera. Samsung should and must update their product description or update this app I’m returning my camera back..Version: 1.7.18122701
✓ Very inconsistentI’ve had the Gear 360 camera for two years now. The software for PC and Mac straight up does not work at all at this point. The iPhone app seems to be the only way to get the photos and videos I’ve taken converted from there 360 format to the equirectangular format.I’ve search for third-party solutions and found nothing. This app constantly loses connection with the device. On the rare occasion that Samsung makes an update the app works temporarily. This thing is a paperweight. I am so incredibly disappointed and it makes me question ever buying from this company again..Version: 1.7.20071601
✓ Broken on iOS 13App was good enough previously. Broken on iOS 13 and no new release..Version: 1.7.19030701
✓ Dont Buy the 360 camera . App will not work with ios 13Just bought a used 360 camera and since I only have a ios devices its nothing more than a paper weight. Most of the functionality needs the app which doesn't even connect . Disappointed and will never by Samsung again. Ridiculous that a company that big has such a crappy non working app. They should fire there developers!!!!.Version: 1.7.19030701
🙂 Samsung Gear 360 Positive Reviews
Samsung Gear 360 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Samsung Gear 360.
⛔ Samsung Gear 360 Problems
