LongHorn Steakhouse® Negative Reviews

LongHorn Steakhouse® App Complaints & User Negative Comments 2024

LongHorn Steakhouse® app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using LongHorn Steakhouse®? Can you share your negative thoughts about longhorn steakhouse®?

LongHorn Steakhouse® for Negative User Reviews

✓ DissatisfiedOur family wanted to enjoy a family dinner at Longhorn in Kissimmee, FL. We tried putting our group on the waiting list but it allows for groups of 4 or less. So we did put our name in the waiting to rectify it when we arrived at the location. We when get there we immediately notified the male hostess that our group was on the waiting list but that the group was bigger than previous noted on the app. Mind you at this time we we’re still 8 in the waiting list. The hostess immediately said that the change in group number will add another 60 minutes to our wait. First of all who wants to wait almost 2 hrs to eat? Secondly where’s the customer service satisfaction? I was very dissatisfied with the customer service of the hostess not able to accommodate to our group. In this difficult times for the restaurant community the customers are trying to help but actions like the one presented by the hostess is what makes customers feel dissatisfied. He made 0% effort to make it work. We spent $150 tonight elsewhere..Hopeless HostessVersion: 1.9.2

✓ Default Payment CardI’ve been trying to add a default payment card since last night but unfortunately it will not take it. We were really wanting some Longhorn last night for mobile order/pick up. After inputting all the card info (multiple times) it always comes back with “card not valid.” Please fix. Issue is not with my card or bank. I was able to order food from another restaurant via their mobile app with no issues at all. Also, please consider adding Apple Pay as an option. Thank you..DT169Version: 1.5.5

✓ Not the best experienceOut or the last 7 or 8 times that me and my family been there this was the worst experience I ever had here the wait staff was not the most pleasant. The waitress who brought out our food just came over and started putting out the food without even giving any a chance to move or actually get out of her way and she was doing it to to all the tables. And the waitress was not the most attentive I put out my credit card to pay when she brought it back I went to get it and she hands it to my wife also not to friendly. I need more dressing for my salad she walked by 3 times while I tried getting her attention she looked right at me and kept walking until I said something to her. And this is the first time I didn’t like my steak nothing but grease and no seasoning but I don’t usually complain about my because I don’t want anyone thinking I want my food for free..Carl SelfVersion: 1.9.2

✓ Don’t even bother going here!I have been going here since they opened, ordered to go when the pandemic happened, and have continued to be an avid supporter! I never have a bill under 120 dollars and always leave 20% tips even on to go orders. Tonight I did the call ahead seating and it said 40 minutes so I got there in 40 minutes then they said it would be an additional 40 minutes when I got there, saying the call ahead seating now means nothing! We waited 40 minutes and saw larger parties get seated the at 40 minutes they said 20 more minutes, then at 20 minutes they said twenty more minutes so we just left after waiting an hour and a half. Never going here again!.Used to be a PatronVersion: 1.4.6

✓ Can’t believe they released this updateLonghorn just updated it’s app. I’m guessing they did not test it at all. There is no back button, no button to check out, and when I finally had to add an extra item just to check out, a pop-up wouldn’t go away and made it impossible for me to finish my order. I finally just gave up and closed the app. Basic UI elements are missing. This says a lot about the company as a whole. Having a good app is essential in today’s world, and if the people at the top said this was OK, we all should be very concerned about the company as a whole..Could be good, too badVersion: 1.6.2

✓ Buggy app and online ordering system**Update: Developer response said it was fixed. True: The problem below was fixed, however another problem I didn’t mention remains. I have an item saved as favorite in my account that includes a loaded potato with everything except green onions. When I add that item to my cart, it adds perfectly. When I go to checkout, it says “Sorry something went wrong, try again” and when I do, it gives the same message. When I add the same order on the website, it says “Sorry, the restaurant does not have an item in your order” and won’t allow me to add it to my order. However, when I re-add the item manually it works fine. Their online / app ordering system is very buggy. I order the same meal every single Friday for my family. Please fix your app, your food is AMAZING! —————————- I never have a problem ordering online, but when trying to use this app, it won’t let me see the menu. I click menu, select my restaurant, and the only option to view is “dinner”. I sit on this screen and it’s just blank. No matter which restaurant I select, there is no menu shown. It has my favorites that I selected online, so I can reorder my item from there, but I can’t order anything else. I’ve tried uninstalling and reinstalling the app, but nothing helps. It looks like I’m the only one with the problem, but it would be great to know why..SpoojrVersion: 1.5.7

✓ No point in getting this appFirst, you can't manually update this app. Second, it doesn't work well because you either can't pay the bill using the app or it tells you there's an issue and you'll need to call in the order. Third, just call the restaurant and place the order. You can even pay in advance if you would like to. Let a server have some job security! They can answer your questions about today's specials and help you tweak your order to fit the way you like it. I've given up on the app and I'm a bit peeved about it, but thankfully an order can still be placed and picked up with very little social interaction for those of us who prefer it that way.🙂.Monsternannie79Version: 1.5.8

✓ Couldn’t get it cooked right.While stopping at the Longhorns in Oxford Alabama my husband ordered the 22 ounce ribeye and I ordered the 12 ounce ribeye. My husband‘s ribeye was absolutely wonderful and cooked to perfection mine came out are so thin that you would’ve made a sandwich out of it instead of a thinking you were eating a steak and it was over done resent it back and by this time my husbands through eaten when I get it back so we have to get it to go and it looks worse than the first one and it was even thinner than the first one so we just put it in the bag and left not only that but I was going to go to the restroom and whole area smelled like sewage. Because of sewage problems. Who wants to eat smelling sewage! C Roberts Our waitress was wonderful and just kept apologizing! Catherine.IcialesnVersion: 1.7.0

✓ Update??I just spent 15 minutes and shutdown my phone even because the app would do nothing except tell me to update. Each time it went to the App Store I had to search for the app and it showed an update needed once. Doing that, I found it still told me to update. Finally I got it to update. Now I’m late ordering lunch. Next update please make certain that the link goes to the app to update it, instead of leaving users to search for it and waste 15 minutes on it..FeetofGodVersion: 1.9.3

✓ Bug Ordering chop steakThere is a bug when ordering chop steak that does not allow the customer to get bordelaise sauce. When you customize chop steak, the default is no bordelaise sauce. When the customer turns this off which then should remove the word “no” meaning you want bordelaise sauce, instead another word “no“ appears. So now the sentence is “no no bordelaise sauce“. The kitchen always thinks this means you absolutely do not want bordelaise sauce and so you don’t get it. But if you leave it as it is you don’t get it because it says no already. There’s absolutely no way to get the sauce. It’s a simple fix but it’s been there a long time. Please change it. Thanks..Charmingly meVersion: 1.7.0

✓ A lot of bugs with this appThere are some major glitches with this app, such as not being able to add items to your cart and a message comes up saying “your pick up time has been changed” and I had not even gotten to that point. When you are able to add food the app doesn’t seem to communicate to the restaurant the entirety of the order. The whole process is one big circle. The restaurant is always nice and fixes whatever was left off or not recorded but that’s added work for them they shouldn’t have to worry about on the back end..KsalmsVersion: 1.0.2

✓ So DisappointedMy family and I come here quite often and have never had a meal as bad as tonight. It started w the salads my salad was okay but had the wrong lettuce which was fine I ate it. My husband had a regular salad w ranch dressing and the dressing was very sour/ spoiled. After the second bite he became nauseous and couldn’t even attempt to eat anymore. The waitress came and asked if there was an issue and he explained that there was something very wrong w the salad dressing and she said “okay” and took it away. The dinners weren’t any better. My husbands steak was very burnt on the outside, it looked like someone ground up charcoal and covered the steak. The total flavor of the steak was “char”. My daughter who ordered the Parmesan crusted chicken was also disappointed as the chicken was way over cooked and had very little cheese on it. I’m not sure what was going on tonight but like I said we eat here quite often and it’s never been this bad. Our bill was almost $100 and for that kind of money you would hope you were getting a delicious meal. This will most likely be out last visit here for a very long time. Oh, on the bright side..the char from the steak got rid of the spoiled ranch flavor he had in his mouth before the dinner arrived..Carbear7Version: 1.5.7

✓ The AppChecked in with the App it said 41-50 minutes. Longhorn is about 20 minutes away. Since it was going to be longer we decided to stop and get gas first. Guess what the 41-50 minutes doesn’t start until you arrive at the restaurant and check in. We waited over an hour. When I asked about the wait I was told they were taking people that had waited longer than us. So basically the wait list is a waste!!! Therefore the App is a waste also. I never get any perks or coupons on the App. Nothing doe the loyal customer. Great food but not worth the wait. Will rethink another visit to Longhorn!!!! Also if you give this review a 1 star it won’t let you post!!!!.Beyond beefVersion: 1.3.0

✓ TonightI submitted a wait list request at 5:30 tonight to be placed on the “Wait List table for 2”. I received a confirmation that I was number 26 and the wait was 41-50 minutes. Imagine when we arrived at 40 minutes to be told we were number 6 and the wait was 40 more minutes. When questioned I was told we don’t have enough servers and the wait list was not accurate. As I was walking out the door the host asked if I wanted to remain on the list and I said YES! I went back outside sat down for 15-20 minutes looked at my phone and discovered they removed me from the wait list! No phone call just removed. I will add that we have going to this restaurant for 25 years or longer - since they were on Hayward Road..FrmnyrVersion: 1.8.2

✓ Horrible serviceI went on my birthday and from the moment I sat down, the server acted like he didn’t want to be there and greeted us with a “What do you want” attitude. He never cleared a single dirty plate or empty glass the entire meal. Other servers who dropped off our food never took a dirty dish either. My daughter ordered Mac and cheese for a side and got mashed potatoes. By the time the server came to check on our meals, we were almost finished and I didn’t want to wait for the correction. Once we were done, he passed by our table 4 separate times before stopping to see if we wanted dessert or the check. I ordered dessert to go since it was my birthday and I wanted dessert. The server did not bring the check until several minutes after out to go desserts were delivered. When left the table was still full of dirty dishes..TrainerzzVersion: 1.5.8

✓ Join Wait List Doesn’t Work WellI have used this app several times to determine the wait and join the wait list. When I check on the local Longhorn it typically shows no wait - and will not allow you to join the wait list if it shows no wait (unlike the sister program at Olive Garden that allows you to join the wait list even it there is no wait.). It seems almost every time I arrive at the restaurant a wait has mysteriously developed. On more than one occasion I have checked on the wait list when in the restaurant and waiting and the app shows there is no wait. I have pointed out to the local restaurant that the app shows no wait - but they have their waits showing on their system. This app needs to be upgraded to improve the wait list feature to make it useful..5teve5Version: 1.3.0

✓ Something happened.This app used to work great - I’d order my food and pay for it and go to pick it up, no issue. I hadn’t been to longhorn in a while and had to update the app and suddenly everything just sucked - I couldn’t even get to Checkout without ordering twice and deleting the duplicates, and I couldn’t check out without entering car information I didn’t have; nor was there an option to just walk in and pick up my food. I ended up not ordering at all because by the time I figured out the app was useless I didn’t have time to wait anymore so I just went to the place across the street that had a working app. At least now I know, next time I have to go in and order because there’s no app anymore!.CooloutVersion: 1.8.2

✓ Pickup Unavailable IssueI love the setup on the app. I love the restaurant and the food. But I am so tired of ordering and then the app tells me that the soonest available is not available to pickup. So then I advance the time about 10 miniutes and reorder, and it still repeats the same message. I even put it 2 hours ahead, and it still said my pickup time was unavailable. This has happened nearly every time I have tried to submit my on the app. So I went and ordered it online, but not on the app...And sure enough, I was able to pick it up within 25 minutes. Please fix whatever is causing this technical error..Docta711Version: 1.4.6

✓ Hour wait instead of a half hourWe were quoted 26-36 minutes for our wait time. We show up at 30 minutes and we were told it would be about 20-25 mins. I asked if this was additional to what we had already waited and the hostess said “yes unfortunately. I’m sorry”. Don’t make an app with a wait list option if it’s not accurate! We put ourselves in line to avoid this and now here we are, standing in the cold doors, waiting for a table for another half hour. Ridiculous. Also another recommendation for the app - include the countdown for the incorrect wait time so that way people know if they need to hurry to get there or have another 10 minutes to do something..LuckyGirlx86Version: 1.0

✓ The app is horribleI’ve called the store to ask, id put the order in and it never went to the store. This has happened three times now, you go put the order in and pay and you go to pick up and they never had an order in so now you have to wait twice the amount for it to cook. The app also will tell you times aren’t available for no reason, save your last order and not let you delete it. Only way I’ve found to do this is by deleting the app and reinstalling it...and it’ll fix for the first order. I love long horn and go there at least 3-4 times a month but this app is ridiculous, it won’t send your order in or it won’t let you place an order and I’ve the app now a year and a half..I almost always have to call in the order..IsnandVersion: 1.4.1

✓ Keep your card handy, mobile pay is very hit-or-missIf you’re counting on the mobile pay feature in this app to get you settled up and out the door quickly after finishing your meal, make sure you have your physical card handy, is my advice. I’ve had a lot of problems getting it to work lately. Sometimes it crashes, and most times it just errors out. The other features of the app seem to work pretty well, such as the wait list function..Jim of the JungleVersion: 1.6.2

✓ Not what we expectedWe placed our order online for pickup at what was obviously a busy time. When the app told us at 5:15pm that our order would be ready at 5:50pm that was reasonable. By the time we entered our payment the pickup time had changed to 7:00pm. I called and they gladly changed it to pickup in 20minutes with the explanation that they had 3 orders at the same time so the system altered the time. When we arrived our order was ready & they delivered it to our car promptly. Next chapter to the story is that we took our food home and sat down to eat it. We were very surprised to have fried chicken instead of chicken fried steak. We have ordered takeout steaks and chicken fried steak from Longhorn in the past but never even knew they had fried chicken. We ate it because we didn’t want to drive all the way back and we were hungry. It was ok but surely not what we expected..DDDXYZVersion: 1.5.5

✓ Still needs workI loaded the app primarily to see my points and rewards. The app does not do that. I still had to use the website for that. I was able to pay my bill from the app which was nice. Didn’t use the waiting list option since it was a Monday night but if that still works like all these other reviews - that option should be removed. There is no point in offering that on the app unless it allows you to use your wait time before arriving at the restaurant. Why even offer it on the app at all? It only creates animosity toward your chain..PhylWithVersion: 1.0.4

✓ Never worksWe love this restaurant, but the app is terrible!!! The only positive note is that you can find the restaurant location, and you can use the menu to start your online order. But when you get to the checkout process, it NEVER works. I am always optimistic that this problem will be fixed, but tonight is the 4th time in the past 3 months that I’ve encountered problems. And it’s never exactly the same issue with checkout, so it seems like they fix one thing and mess up something else. I always have to end up calling in the order. And the restaurant staff always tells me that people keep telling them there’s a problem with the app. So frustrating!!!.Amysooner1Version: 1.4.6

✓ Terrible AppDo not waste all of your time trying to place an order. Buggy and cumbersome to begin with. Once you you finally think you’re done and have submitted an order- nothing. This app does not work. Your order will not actually be sent to the restaurant, and you will have to reorder in person and wait even longer. I use to do web app development. This is ridiculous and unacceptable. I am really getting sick of some app developers getting paid big bucks to create such terrible apps. I read the other reviews and see that these issues aren’t even new! The app has been terrible for a long time. This is something that should have never happened and, because they are informed through these reviews, they know it doesn’t work, yet don’t bother to fix it. They even have the restaurants in on it, and they feign ignorance and then get pushy about making you again place your order over the phone. If I wanted to call in my order I would have done that to begin with. Oh, and to all the geniuses on here writing restaurant reviews…really? Are you actually that dense? This is meant to be a means to submit a review about the iPhone app. No one cares that Flo down at your local Longhorn is the best server ever, and your food was delicious, or that Butch was a terrible server and your food was cold, plus you didn’t order the “special sauce” and it tasted funny. Here’s your sign…..BCB070768Version: 1.6.2

✓ Waiting too longPlaced an order online at 5:30 for pickup at 7. Did what was asked text with name and pickup # and then waited and waited and waited. At 730 a guy came out and for my name and he went inside. There was a lot of people waiting on orders. One car pulled up and they got their food within 20 minutes. A second vehicle pulled into the spot and after 15 minutes a lady brought her their food. They had a second order as well. We asked them what time they ordered (6:45) and now we are pushing 7:50. At 8 pm I got out of the car and went inside after the car next to us got its second order. After making my way through a crowd, I finally got to the area where the manager was. They said they only have 4 people working. They asked for my name again. So the after looking on the bar counter my food was the first bag there. I said something about it probably is cold by now since it was ordered at 5:30 for 7pm pickup and it’s now 8:15. They offered a dessert but I didn’t want to wait another hour for food. It was cold to lukewarm depending on what I was eating. Completely disappointed and won’t go back after the stupid stay at home order is lifted..Sirbob17Version: 1.3.1

✓ Needs workBefore using this if you haven’t in a while make sure you are signed in, if not you have to start all over again. After that when adding my credit card info it repeatedly kept asking for the CVV and when it finally took it cancelled out my order. So I tried again and it did the same thing. So I decided to call the order in, and when prompted to key in my option, all 3 said there was error so I couldn’t call it in. Then I went inside to place the order and told them what I had went through and still was told that I had to call it in or do it online 😳After all of that I just said that they don’t deserve my business. Morrow Ga. location March 11 around 8pm..Cher806Version: 1.5.7

✓ Literally the Worst App I’ve Ever UsedI don’t know where to start. 1) This app is incredibly difficult to navigate. 2) It adds items to your cart when you try to checkout without you knowing it (pay very close attention to your total before you pay) 3) When you add an item to your cart, the “Item Added” banner never goes away and it covers the cart button so you have to quit the app and go back in to checkout. 4) After you click “Confirm” to pay for your order, the app does nothing to indicate that your order has been or is being processed 5) It isn’t made for tablet screen sizes 6) Some screens don’t allow you to go back to the previous screen There’s more I could say but I’ve made my point. This app is absolute trash and I have no idea how it has 4.8 stars. This app shouldn’t even be on the App Store. I would rather go and stand in line for 2 hours and wait for my food to be cooked than use this app and I never wait more than 15 minutes at restaurants because I hate waiting somewhere just to eat. What a true piece of garbage..DaPooHeistVersion: 1.6.2

LongHorn Steakhouse® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact LongHorn Steakhouse®.