- 74.2LEGITIMACY SCORE
- 74.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Freewallet Multi Crypto Wallet App Complaints & User Negative Comments 2024
Freewallet Multi Crypto Wallet app received 105 complaints, negative comments and reviews by users. Have you ever had a bad experience using Freewallet Multi Crypto Wallet? Can you share your negative thoughts about freewallet multi crypto wallet?
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Freewallet Multi Crypto Wallet for Negative User Reviews
✓ 🚨STAY AWAY!! SCAM ALERT🚨This app is a flat out scam!! They’ll let you deposit coins but make it EXTREMELY difficult to withdraw. I made ONE typo while adding my email address in the application process and the app doesn’t allow you to change it within the app. Only their “engineers” can make changes. No phone number to call. Only option was to email them, they send you an automated email back with a ticket number, then they get back with you in a week or so if you’re lucky. Had to hire a hacker to get my ETH back. Don’t believe me, go to Google and type in this app and read the reviews yourself. Almost all of them will tell you the same. I don’t even understand why they’re still in the App Store. In the Over 10 years THIS is the first review I’ve ever written on the App Store. PLEASE STAY AWAY!!!.Version: 1.15.5
✓ ScammersDon’t use this app!! I funded my wallet, but I couldn't withdraw..Version: 1.18.6
✓ FeeVery high service fee and network fee.Version: 1.15.0
✓ Can’t login on appKeeps saying error as occurred.Version: 1.4.2
✓ It’s a scam!!Don’t use this app. Don’t withdraw!!.Version: 1.18.6
✓ Lol!Yes I’m well aware of the fact I made an error by sending unsupported tokens to your wallet. Thank you for reiterating that. My frustration was that there isn’t an immediate solution (although in fact there is) but that I was ignored and treated poorly by your customer service. In fact your reply actually gives more information about my concern than I received from my previous emails with your staff who literally only said “I don’t know.” and not A word more when I followed up on my email that went ignored for weeks, until I finally called you guys out on Twitter. I happen to know for a fact it’s possible for you to recover my funds right now anytime you choose to do so. Trying to pretend like the technology to do so doesn’t exist is just more proof that you guys are borderline scam artists. Until I get my funds back I will continue to spread the word and tell people to avoid your wallet at all costs. It’s only fair. When I receive my funds I will let everyone know the issue was fixed..Version: 1.15.5
✓ Unable to do anything with my cryptoThey refuse to answer tickets, unable to transfer any coins or exchange. Have missed out on over 2kUS due to this garbage. Starting to think this app is a scam, steer clear of it at all Costs.Version: 1.15.0
✓ Unable to buy coins!Trying for last 2 weeks to purchase coins. Constantly getting error when verifying purchase. I’d look elsewhere to purchase your currency! I contacted your support team who came back with a standard generated response and advised to keep trying!.Version: 1.15.0
✓ So far pretty good but with one fatal flaw...I've been using this wallet for about 1-2 days. So far its pretty good, easy sign up, nice interface. One problem though, I attempted to use an online quick exchange service to exchange USDT in my wallet to Litecoin. In order to complete the exchange, the website I use gives you an address to deposit funds to and then sends the funds in the cryptocurrency of your choice to a wallet of your choice. So I take the address that they provided for me and input it into Freewallet to send USDT. Immediately, Freewallet recognizes the wallet as a Bitcoin Cash address but I didn't think it would first exchange my funds to BCC before sending. So I start the transaction and then waited. After an hour, I realized what happened when the online exchange I use says it didn't receive my payment yet and I look at Freewallet to realize that it exchanged my USDT to BCC before sending it to the exchange address so the exchange didn't recognize that I sent the 440 dollars worth in USDT. So now I may have lost 440 dollars all because FREEWALLET DIDN'T WARN ME THAT IT WAS EXCHANGING MY USDT TO BCC BEFORE SENDING IT. Developers, please fix this by adding some kind of warning before exchanging the currency. Now I'm trying to get in contact with the exchange's support staff to see if I could get the money back. I can't believe Freewallet caused this and I'm absolutely infuriated..Version: 1.0.0
✓ They stole my moneySent AXPR to the wallet, then when it didn’t appear, they stated they do not have the facility for that wallet, so it’s basically gone missing, even though they advertising, when emailing they reply saying it takes time to sort out, it’s been over a YEAR. Avoid total scam like all the other comments. Apple, really should take this down..Version: 1.16.10
✓ App has a lot of kinks and is not user friendlyI’ve been on the app a few months now and I have to say of the crypto apps I’m on I’m not happy about how my funds are essentially stuck on here. I originally uploaded a couple hundred and wasn’t made aware there were fees to upload so I essentially lost $10 bucks for every $100 transferred. You can’t transfer back out directly to the account you uploaded your funds from. And if you cash out via gift cards which is heavily advertised, you lose even more money as I tried last night and $200 gift card would have cost me $270 in crypto. Even more so the app doesn’t update the price of crypto very often(like robinhood or webull or anyother similar app) so when you transfer the amount of crypto doesn’t equal the current actual price so not sure it’s actually even transferring the current market price since it doesn’t even show the transfer price just the amount of coins. So buyer beware . I’m getting my funds out as soon as I can but the exchanges are down for all my crypto for over a day now..Version: 1.15.0
✓ Avoid avoid avoidScummy developer will turn off the entire app whenever a popular coin spikes so he can sell and rebuy at a low. Got all my coins out of this platform - DON’T put anything in this wallet. Guaranteed to go wrong when you need to actually use it..Version: 1.15.0
✓ Dirty scamABSOLUTELY DONT DOWNLOAD THIS APP!!!! They wont let you withdraw or exchange anything and they will always blame it on technical issues, will answer to everyone denouncing it saying to give them your information to confirm identity, try again later, etc etc but trust the critics : this app is absolute bullsh*t scamming. How is it still up in the appstore it’s astonishing..Version: 1.15.0
✓ ScamScam don’t download.Version: 1.16.9
✓ ScamDo not use this app. You can buy crypto easy but the moment it goes up there is some mysterious way it fails and you can’t do anything about it. I believe it’s a scam product and not even sure they buy what your asking. I think they pocket the cash and display s figure to keep you happy. Look at the internet reviews. They all say the same..Version: 1.15.0
✓ Had some problems but the team resolved themHave used Freewallet’s multiwallet, BCH and STEEM Wallet. The STEEM Wallet has significant issues which the Freewallet team identified as being caused by STEEM’s software. They worked it out after and after a few weeks waiting I was able to withdraw my STEEM. The Freewallet team throughout stayed very responsive, which was great (Thank You!). My experiences with the Multiwallet and BCH wallets were reasonable but I am using other wallets now..Version: 1.0.18
✓ BrokenDeleted the app because it wouldn't open!.Version: 1.0.4
✓ Terrible appDownloaded this app back in February to invest in dogecoin and this app does absolutely nothing for you. I tried to transfer my wallet and that doesn’t work along with withdrawal my funds. Would not recommend unless you want to deal with the hassle of getting your money back.Version: 1.15.0
✓ Customer Support ShockingCurrency locked in this app!! This app may allow you to buy easily, however should you incur any problems forget getting assistance, since my purchase I received one email. Provided all the information requested then nothing since, written multiple email since requesting assistance and Nothing!.Version: 1.15.0
✓ NOT for mining amateurs.Works well ,however, I find the transaction fees a bit high . I personally will not be using this app anymore.Version: 1.15.0
✓ Scammers!!! Do not use!!!App steals money, do not use. Scammers I transferred money via cash app bitcoin to my bitcoin wallet on here to check if app was stealing money or not. Bitcoin is used like stocks; it can go up or down. The official Bitcoin stock within CashApp was going up, while the bitcoin on the FreeWallet app was going down. What these scammers do, they take your money at least $20-30 every hour to make it seem like the stock is going down when in reality they are taking your money. There is no reason the Bitcoin stock on CashApp should be any different from FreeWallet. No matter how nice the customer service is, do NOT get scammed and stay away from this app..Version: 1.14.14
✓ Starting to not be okI loved this app it was great until I start trying to do things like send my crypto to other wallets. I attempted to send my stellar lumen Coinbase confirmed and stellar lumen confirmed but I never got my lumens in my wallet I reached out but when attempting to submit a ticket it continuously tells you captcha failed and will not submit. Also I am Now attempting to send Dogecoin to my other wallet and it sends me a verification email then just stays at validating and never goes through I ha e to cancel and wait 25 minutes before I actually cancels. I love this app but it shakes my trust when things like this occurs. I just need help getting my 30 stellar lumen back and transactions getti Bv stuck on validating. PLEASE HELP.Version: 1.15.0
✓ No go...Yep it’s broken. Not working on iPhone nor iPad. Sends sms for activation but crashes after the code is punched in. You can’t even get to the UI. FIX IT!.Version: 1.0.4
✓ ScamWorst app ever. DO NOT DOWNLOAD IT. ITS S SCAM. THEY WONT LET YOU HAVE YOUR MONEY BACK.Version: 1.15.0
✓ ScamI sent some BTC here from one of my miners it shows as in my wallet but will not send out or transfer! Thank god it wasn’t too much! AVOID THIS APP!.Version: 1.0.18
✓ Got scammed! Refund my coins!!I downloaded this App and successfully deposited my BUBO coins on Freewallet, but the balance is showing zero. I contacted the support team, they told me that BUBO coins are not supported by this app anymore and there is no exact time frame for the refund ( seems like they can use this excuse to keep my coins forever!) In fact, there is no reminder on this App and still have BUBO wallet there misleading users! It’s more like a trap! The support team is like a robot always give me the same answer “We will let you know when they will do the refund, if there is tech possibility/ updates.” Can you plz let me know when I can have my refund back??? You can not use this excuse keep my coins forever! Solve it ASAP.Version: 1.16.9
✓ SCAM!!They don’t even deserve one star. After trying for months, i still can’t transfer crypto to another wallet. It takes forever and never finishes. Someone report them and find from where this thing is being operated. Need to get it tracked asap before they rip off other people..Version: 1.15.5
✓ ScamFreewallet froze my snt coin for over 40 days. Day I deposited I had no issues with the deposit. Made sure to get my account fully verified. My new ledger hardware wallet came in about a week later and Freewallet support said I can’t withdraw my snt because it’s under system upgrade. I check the status page on Freewallet and it had not been updated since before my deposit, and also stated that snt wasn’t available to send or withdraw. So how the F did I deposit it only a week earlier? Finally after about 4 weeks they update the status page and snt is available for send and withdraw. I go to my freewallet to withdraw and it won’t allow it. I contact support again and they say it’s under system upgrade even though status page shows it’s ok. I wait a few more days and finally decide to threaten them with legal action. What a surprise the next day I try again to withdraw and it works. AVOID THE HEADACHES!!!!!!!!.Version: 1.11.1
✓ Waste of timeWent thought sent up everything that was needed and required to do, was a total waste of time nothing on this app works properly. Total waste of time would give it negative stars if I could..Version: 1.15.0
✓ Can’t see any of my balanceTying to log in again and again couldn’t see any of my balance.Version: 1.15.0
✓ Criminals! I’m going to file chargesYou have my money or my crypto and I want it back! I’m trying to see if I can file charges at this point! You made me do two weeks of useless stuff only to hear after I get it all done that my 1 yr old apple iPhone was the issue and I needed to get a new one! I’m not allowed to screen record my acct from uphold which is what your after so therefor I cannot get my money back! Apple and uphold should know about this and know what your forcing us to do if we want our money back! You are not going to get away with treating people this way! Over 50 emails dozens of videos, countless screen shots… all of my acct and for one simple transaction from uphold to free wallet that had my wallet address correct to me with my name on all of it! Anyone who uses this wallet is crazy!!.Version: 1.16.10
✓ This app has been taken over by scammers.Don’t use this wallet for anything. Apple needs to suspend this app immediately. Freewallet allows deposits, but not withdrawals. You deposit anonymously, but then they require you to submit extremely sensitive personal info, to withdraw. They claim you’re required to complete KYC including your social security number, copy of passport, exchange email and keys for your original purchase. They are not required to do KYC by any law and the only reason for the other info, is to gain entry to your exchange accounts. They are scamming people left and right to gain personal information. Police and Interpol have been notified. I’m coming for you..Version: 1.15.5
✓ Not safeIt’s not a safe wallet I lost some crypto when I tried to convert to another, no reply from support or anything I guess it’s a scam thankfully it was a very small amount. AVOID.Version: 1.15.0
✓ 100% scam!!!They’ll seem legit in the beginning...but if you have ANY login issues...the customer service goes out the window & they’ll keep ALL of your Bitcoin!! Avoid at all costs!!!!.Version: 1.15.5
✓ Help / transaction83e410a5 Freewallet hasn’t been an issue until now. I’ve used them with dodge coin and bitcoin deposits. Well, I did an exchange with bitcoin to my monero wallet, through changelly. And my bitcoin was in jaxx at this time...and monero is in freewallet. So I exchanged them, bitcoin to monero for the first half of the process worked, it was from jaxx to changelly. 1200 dollars worth. The second half of the transaction didn’t work, monero from changelly to my monero wallet within freewallet. The only thing I can think of is my payment ID is wrong, and I’ve asked freewallet multiple times, and no response. So until they respond I have $1200 in limbo. Changelly needs my payment ID to finish the transaction. I can’t find it within the app. So their customer service isn’t doing its job in my opinion. Please freewallet get back to me. I think you have a good service, but your customer service is not quick to respond. And FYI I used my user ID as my payment ID..Version: 1.0.9
✓ Lost my BTCHi everyone dont use this app. My BTC get lost when you exhange..Version: 1.0.11
✓ Scam?Freewallet responded to this review saying doge is working but doge but doge is NOT working AT ALL. Don’t download you will loose your money! You can not do anything with doge because of an “update” during one of the biggest surges. No support, big red flags. I might never see my money..Version: 1.15.0
✓ Crypto dragonOne word Sammers they got a lot of money don’t let them get yours.Version: 1.16.10
✓ Bad timing or bad app? You decideI got this app and was doing great in a stock and of course when the time comes to do exactly what I want, no more exchanges at that time. How convenient. But other apps were fine. Now with shib, I got an estimated 7 million for my exchange, I even did the math multiple times and even with network fees I should have easily had over 7 million shares. I’m sitting at 5.8 when the estimate was 7.5. Their transaction fees are ridiculous and not worth the time. I put in 75$ from doge and ended up with 47$ worth. Had I done that with Bitcoin (was cheaper to do 3 transactions) I would have had to put in 120$ and only reactive 60$ worth. Unless this gets better, these crypto will eventually be put into another app. I recommend if you can find a crypto on another app, do it there. The app is nice except for the fees, which kinda defeats the whole purpose.Version: 1.15.5
✓ Freewallet trying to keep my fundsHi My account got suspended when I tried to take a little profit on my 40th birthday as btc had tripled, but freewallet said there was suspicious activity, hmmm no proof from them (just there say so ) Iv provided everything from ID proof of funds ,photo of freewallet app open while holding my ID and freewallet wrote on paper with email ect after all this they say my account details has been sent to security , that was 3 weeks ago and 7/9 months ago since my nightmare started . Iv tried reasoning with them but it never helps , I’m so stressed and my mental health is deteriorated so much. me and my family are suffering through this horrific situation what is called COVID-19 then having to deal with a company trying to steal my funds when we need this funds more than ever . Very unprofessional and I wouldn’t recommend this wallet to anyone as they make up dodgy problems from there end and try to justify what this criminality network is doing. Good luck getting your money back and any one new or thinking of going with freewallet ,if you like giving money away these are your guys but if not ,get a hard wallet and be safe and keep your funds safe ..Version: 1.15.0
✓ Mr Oleksandr OnyshchenkoMy user ID is 20eed6c8. My funds are still stuck with Freewallet even though I have all necessary documentation. Please help resolve this case..Version: 1.15.0
✓ AVOID AT ALL COSTSThe app is terrible and you will run into lots of bugs and problems which isn’t ideal when your trying to withdraw money, I have been trying to withdraw bitcoins for about the past 12 hours and it keeps saying I need email confirmation even thought I have multiple times confirmed the email this is only the tip of the iceberg in the problems I’ve faced with this app. Go to Coinbase or Binance instead..Version: 1.15.0
✓ Ultimately I got my money butOk so here my story I had used this wallet way back in 2017 or so to store my crypto never had an issue when the big boom happened and the market was at its peak the app locked me out and no matter how many times I tried submitting a ticket they would send me back an email saying that they couldn’t help me that they were experiencing an overload of support request and canceled my request for help that was about 2021 early and I had almost given up try on and off for 2 years now almost until finally I got a response they were ok at getting be back on this was around this time in 2022 now my crypto value had gone from 40k down to 3000 missing my opportunity for a great sell off but the nightmare didn’t stop their from watching it go down from 3000 to half because it took 2 weeks because of inconsistent and 12-3am responses my time to un suspended my account and finally I was able to move off the platform to sell my crypto but my experience definitely was not good for a wallet was happy I didn’t loose it all but wish I could have sold during the high market value.Version: 1.16.10
✓ Do Not Use This Garbage AppThey stole over $200 from me and keep saying they will get my money back to me. It’s been over 4 months and nothing..Version: 1.16.5
✓ Don’t use is a scam appCan buy and transfer to the so called wallet but you can’t send to other wallet locations once it’s in it won’t come back out and good luck getting any help.Version: 1.15.0
✓ SCAM!Beware this is a scam. Apple have not shut them down yet, you will not be able to get anything back. You cannot login ever anymore to the app or website. Support does not exist - it’s a complete fraud be careful!!! - update from your reply. No it certainly is not. Chat support doesn’t work, no one replies to your support requests directly through the website. You cannot login with the website or app just hangs. Had others try accounts and they all had the same issues..Version: 1.15.0
✓ Terrible!What seems very user friendly and multi crypto wallet is quickly replaced by glitches and unresponsive tech support. Literally I’ve had funds in limbo for a month. Unacceptable..Version: 1.0.11
✓ Avoid at all costThey stopped trading the second you see profit so you can never cash out. Avoid at all costs.Version: 1.15.0
✓ Can’t login on the website or the appSo after I withdraw my balance from MinerGate I can’t login on the website or the app it can be logged after login the website refreshes to the login page again and weird thing is the email address can be reregistered again and again I’ve contacted you guys but no help....Version: 1.0.18
✓ I’ll let you decideI have 0.001696 ETH ($5.53) in this “FreeWallet” and they want to charge me 0.0038 ETH ($12.25) to move it to another wallet? Seriously….Version: 1.16.4
✓ SCAM!!This application is a scam, it will bombard you with endless checks, even though you have passed it. I do not recommend this application.Version: 1.18.6
✓ Crashed - can’t openI actually liked the app, looked clear and sorted. Problem is that it ceased from time to time and now I even can’t open the app anymore crashes instantly. Latest version installed. Like the idea of multi wallet. Get it fixed and you get 5 stars..Version: 1.0.33
✓ DO NOT USE!!I used to purchase Bitcoin , when trying to exchange to another platform the app wanted to charge a network fee of almost 80% of my balance. So I have two options... lose 80% or leave it stuck in this wallet! SCAM!!!.Version: 1.15.0
✓ Either a Scam or Horrifically IncompetentI’ve had a transaction hanging for over 24 hours from BCH to DASH using their in-app exchange function. My BCH is gone, and the target DASH address has activity in it (an input and output for an amount of Dash close to but significantly less than the promised exchange rate, 1.16 at time of trade, here is the address on the DASH blockchain: Xb3sAeEvEec2q2b7EZr4MCWoNqw6tF5YiT) but is empty, and the wallet does not show any balance or notice that it was received. In-app support does not work, in-app chat does not work, does not refresh accurately. I’m extremely concerned that they have just picked my pocket, and I’m honestly shocked that Apple allows this app on their store. I would like to get this resolved, but there is no one to help and I would urge a prospective user NOT to use this service for any reason. UPDATE: After a solid week of social pressure on reddit with other users who have been treated poorly by this service, the transaction did finally clear, shockingly (but not unexpectedly) at a lower rate than was agreed upon when the transaction was initially undertaken, amounting to a nontrivial loss on my end. I have moved all my assets out of the wallet, which cost an additional, very high fee on top of the standard network/mining fees that go with any crypto transaction. This is a scam. Apple should pull this from their store, it has no place in any even lightly moderated app market..Version: 1.0.5
✓ Wallet is fine; service is horrible.Reported a bug with their app. Completed their troubleshooting. Bug persisted. Absolutely refused to believe their was a bug in their system. Tried to twist my words to make it seem like it was my problem and not theirs. There are too many other wallets out there for me to deal with that kind of behavior from their service department. No thanks. Transferred my funds out and deleted the app. Reply: Why would I go through the headache of contacting your customer service team again? They don’t listen. I guarantee you they aren’t actually reading concerns. I’d post pics if I could. My last interaction went like this: Paul: *gives me another hoop to jump through because he refuses to contact tech support about my issue (which is an actual issue for many after reading through these reviews)* Me: *being completely fed up with the app and service, I had transferred my crypto out* It’s all good. I’ve already transferred my crypto out and deleted the Freewallet app. Paul: Glad to hear the issue was resolved! Let us know if we can help you with anything else..Version: 1.16.5
✓ JunkThis app is bad. It allows you to buy crypto but not sell it. It’s a racket. And it’s called “freewallet” but it ain’t free..Version: 1.15.5
✓ Doesn’t do the one thing I need it toSo I decided I wanted to buy some doge coin apparently right around the time everyone else decided they wanted to buy doge coin. So I tried for a day, the app just wouldn’t ever get to the credit card-accepting point. Finally the next morning, I read the screen, it seems to be ready to exchange some currency for me... only to find out that the final field, the continue button is too low on the screen for me to be able to engage with it. I have an iPhone 12 mini and that fact means I can’t use this app. My time has been absolutely wasted. Thanks for nothing Freewallet Got a developer response. They said “you can buy on our web app!” Tried, and it says Dogecoin is not available for purchase in my country (USA). So again....pointless.Version: 1.15.0
✓ BrokenApp won't load.. just closes. Tried multiple iOS builds, just crashes on startup. I’ll test more iOS devices to see if it’s across the board crashes..Version: 1.0.4
✓ Rubbish app, you might as well burns your money insteadAwful app, awful user interface and worst customer service. Consider this a scam and avoid at all costs..Version: 1.15.0
✓ This company has to be worst.I wrote a bad review about Freewallet and it’s nowhere to be found in the list of reviews. I know I sent it because I did get a reply back. I’m fed up with Freewallet. Before you download this app or make an online account, do yourself a lifesaving favor and research them. Don’t go by the App Store reviews because mines not on there. Doubt if this one will be too. I’m gonna make push to take this app off of the app store then Google play. They stole quite a bit of money from me. I wish I would’ve done some research first other than the app store. There’s nothing good said about Freewallet!.Version: 1.16.10
✓ Coins advertised may not be exchangeableBe careful in your transactions… coins are advertised that freewallet freely receives and they freely keep them - without being able to exchange them back to you, on supposed pretences of network updates!.Version: 1.16.9
✓ In App Exchange feature is terribleTried converting Lisk to Steem using exchange feature in free wallet online version, the trasaction shows completed, Lisk has been debited and still Steem is not credited. Seems like a fraud. Utterly disappointed with the service.Version: 1.0.11
✓ Stay Away And use Cake WalletHonestly terrible. Every once in a while they stop all transaction for “upgrading” and you can’t spend your crypto for weeks. But for some reason you can still buy their gift cards for half of what your crypto is worth. STAY AWAY AT ALL COSTS.Version: 1.16.10
✓ Clever scam!Soon as you make a deposit, the coins are redirected to another address and never arrive to you. Support doesn't reply. They are too busy trying to clean up bad reviews instead..Version: 1.0.11
✓ Lost my moneyThis app works until it doesn't. It worked to send ETH, convert into BNB, then send to my TrustWallet. The problem arose when I sent BNB back to the FreeWallet. To deposit BNB in the FreeWallet, a second ID is needed along with the contract address. TrustWallet does not provide a second ID option before sending. Like an idiot, I sent anyways, and now my BNB is lost. Or sitting in their account, convenient for them. Also, this second ID was not required when sending ETH. These apps should be made idiot proof or at least a warning to the idiots that use them. In email correspondence, they claimed there is a warning, but I imagine that's buried in the fine print. It's definitely not in the display when copying the contract address. As of now, the customer support is ignoring my emails, so for losing my money and not resolving the issue they get a gfys 1 star..Version: 1.15.5
✓ Worse wallet I’ve come acrossEnormous fees, bad customer service. Literally transferred bitcoin out of my account and they took half of the total amount in fees. That’s not acceptable and I know for sure the developers will reply to this saying “It is needed because of high network traffic” when in fact the only reason they set these fees is to get as much money as possible. Waste of time, don’t download this app. A proper let down. Even Elon Musk said this app was trash in a tweet he made a few days ago. I don’t blame him for saying it..Version: 1.15.0
✓ ScamThey scammed my money. What the hell that was my hard earned money. When I contact the support team. No one replies or helps. It’s scam. Don’t use this..Version: 1.16.10
✓ Wallet lost stolen locked? IdkFor whatever reason I was logged out of my wallet and I cannot get back in I’ve tried to contact support but I can’t even leave an email because it isn’t allowing me to all I know is I would like to get back into my wallet to get my coins and transfer it into a better wallet or to be enlightened on why I can’t get into my wallet or reset my password. Unfortunately I don’t have my userid because I’ve been locked out of my original acct since then I’ve logged into a new wallet so I’m not sure if that will help I just know the email that I used for my wallet that I am locked out of is still being used which makes me think my wallet is still there but I just can’t get into it I can leave the email associated with the wallet but I don’t have my user I’d.Version: 1.0.11
✓ DO NOT USE!!STEAL YOUR MONEY (THOUSANDS) AND DO NOT ANSWER TICKETS!! SCAMMERS, PLEASE DO NOT USE THEM. Ticket: 325573 they took my MCO and now claim I cannot withdrawal it nor exchange it for any other currency!!! I lost thousands due to market drop being unable to sell, not to mention lost the entire sum of money (thousands!!) b/c these guys are scammers, held my money hostage. Please do not use this app or site, it’s a scam. The deposit address is the deposit that goes directly to the owner. The money you see on your website is fake, you don’t have control over it. I have no idea how these guys are still on the App Store, I will call apple and report this soon.Version: 1.15.0
✓ Don’t use this app!!!!After i installed it started to get scam SMS , with bitcoin airdrop, free bitcoin, total scam. Stay away..Version: 1.0.8
✓ Apps won't loadApps won't load.Version: 1.0.4
✓ XlmI transfer 503 Xlm and no go to wallet everything I put correctly I contact customer support no fix It’s scam🥷🏾pnabar12.Version: 1.16.10
✓ ScamScam.Version: 1.18.6
✓ Not worth the headacheOff the bat I want to be clear that the app works fine and does what it is supposed to do. I would give the app 4.5 stars itself. The real issue for me has been with support. I tried moving a lot of money out of my account on April 22 and they locked my account. I wasn’t even mad Bc they were protecting my investment. They asked that I provide an insane amount of documentation to prove my identity. Again, I didn’t mind Bc they were protecting my money. After I provided the information they requested, they replied asking for a few more pieces of ID. Again, I didn’t mind. Now it is May 3rd and I still have to hear back from them. I have reached out to them via Twitter, Facebook, and Telegram and I have received no help whatsoever. I received an email from someone in support with a very generic solution which didn’t even attempt to address my issue. They have literally cost me thousands of dollars at this point. I understand that it is a free service and you get what you pay for. I hope the dozens of other people that I saw in the forums asking for help to access their hard earned money realize this as well. Update June 3, 2021 Still no resolution to my problem. Someone responded a few weeks ago and things got moving along pretty quickly, then it was like someone pulled on the emergency brake and silence once again..Version: 1.15.5
✓ Poor customer serviceThe company has no customer phone numbers to call and speak to a real person. Every issue is only done by email which took them a minimum of 24hr response time per email. Took almost 2 weeks to fix my issue which could have been done in minutes.Version: 1.15.0
✓ App not working or scamI have now 4395 dogecoin and i need to do exchange it’s saying I don’t have coins it’s almost $1750 CAD What’s going on There’s no actual support on the wallet ID number 306247.Version: 1.15.0
✓ FreeWallet is a SCAMI made a withdrawal of btc and they blocked the transaction for suspicious activity and now they are not answering .. i never changed device and i hve email authenticator activated since i created my wallet back in june 2021. everything is the same even the wallet im sending to is the same from previous transaction. I need my coins back . They stole 0.89 btc from me this is ridiculous. fix this ASAP.Version: 1.16.5
✓ TrashThis app is trash, their support it trash, pretty sure they are just scamming people. I transfers crypto to one of my wallets transaction never went through after days now. I submitted 2 tickets go support and then I get an email with an excuse saying they are receiving a lot of tickets so to solve that problem they were closing all tickets without solving any issues. Submitted new tickets still yet to hear back. And boy am I glad I didn’t use your exchange cause there is nowhere that says anything about limits and then in your mass email saying your ignoring everyone’s problems you mention that there is a $100 minimum on exchanges and if you sent anything under that you were not getting a refund. Find a different app is all I can say. You would be better off cold storing your coins in your glove box..Version: 1.0.11
✓ STEEM removed and no means to get my money backDev STEEM tokens for over £200 are no longer accessible, it’s not at all acceptable to delist and provide users no means to get their money in only a matter of weeks. It amounts to theft. How to get my STEEM back?? How bad is this..Version: 1.0.19
✓ Scam - do not use!It generates dummy email you can‘t use for verification, support is none existing - all your coins / money will be lost!.Version: 1.16.10
✓ DO NOT DOWNLOADMassive delays with transaction/ not going through at all but coins taken out of wallet. Have tried to contact support and have radio silence. Most companies you make transactions with expect transaction within a couple of hours so delays are NOT ACCEPTABLE. Edit: My ticket number is 344446 which went unanswered, have logged a new one of 345002..Version: 1.15.5
✓ Beware - they hold your Keys not you!I accidentally sent crypto to an address on freewallet (FW) and it’s now stuck on the blockchain. I asked FW for support and they keep giving me the run around for over a year!! I asked another developer if it were possible to get that crypto back and he said “of course, they have the private keys to your account, they can go in and send it back to you”. DO NOT TRUST YOUR CRYPTO ON FW! They hold your private keys, not you..Version: 1.12.2
✓ JokerI bough 3 month before . Still not receive fund . Provide everything. Still be joking . Guys stay away from scammer.Version: 1.15.0
✓ ScamThese guys constantly lost my coins during transfer and for months kept saying ‘nothing is lost’, ‘ we are working 24/7 to resolve’ , ‘but no time frame’.... then months later still nothing. And if you google, this happens a lot. Do your research- this guy are running a sneaky skim scam I think..Version: 1.0.18
✓ Avoid, total scamIt can take a good few hours for transfers to show up in the wallet even though they are confirmed as sent from my accounts. Confirmed as a blockchain issue though so edited my review. It’s actually very good a great place to store all my coins. could do with some more alt-coins though (XVG, TRX, NXT...etc) Altered my review after some ridiculously long waiting times to move my coins out of the app, currently been waiting 10 hours to get my lisk exchanged to Monero through the apps “smart” feature. The money left my account straight away but still hasn’t returned. I also kept getting some other stuff being sent back minus fees after failed transactions. Avoid this app Update: well it finally landed after nearly 12 hours and was about $15 down from what was sent and that is after they took a $1 fee for the exchange. When I transferred some Bitcoin Cash to the wallet it took nearly a day and was over $25 down. Total scam.Version: 1.0.11
✓ Still cannot log in via googleMy account is associated to my google account, you have done all these updates and I’m still having the same problem when you press login with google and error message comes up please sort this out I’m annoyed I can’t access my account.Version: 1.0.31
✓ Still need to use the website. Update the app plsNot all coins are listed in the mobile wallet. You have to visit the website to see balances for coins other that bitcoin, ethereum....Version: 1.0.37
✓ Such a scamPartner just tried to sell off his doge and free Wallet has taken days to approve the transaction, we’ve lost over $600 so far. Have tried contacting them through tickets, sending emails, and we’re watching our money go down the drain. Will never use again..Version: 1.15.5
✓ Scammer gate and scammer walletForced to use this crap by minergate aka scammergate . Scam wallet is also owned by scammergate clearly. Email confirmed withdrawal always pending need verification . Apparently 100 verifications is not enough . These scammers will do anything to keep your crypto in their wallet.Version: 1.0.26
✓ Avoid this oneApp has large minimum send and exchange amounts. There are much better wallets out there.Version: 1.0.40
✓ ITS A SCAMIt took my money from Coinbase but never showed any amount of balance in the account and it’s has been weeks and weeks.Version: 1.0.18
✓ Do not useWorst customer service there is. I had a friend loan me some money but all he had was crypto so he sent it litecoin well if you don’t constantly check the app to see which wallets there doing upgrades to or servicing then you can receive the crypto but nothing which is utterly ridiculous if they’re working on any wallet then they shouldn’t let anything go through to that wallet and you should be notified of this. Contacted support with just a question of best guess estimate as to when they’d be finished and they said they have no answer they just said that the notification for wallet will removed when completed. There’s still a notification for one wallet that’s been servicing and upgrading since October of 2018 this is place is a joke use BitPay or trust wallet as soon as I can get my crypto out of this joke of an app I’m definitely deleting it.Version: 1.16.10
✓ If I could give a zero I would.I’ve used this wallet awhile back. I have a lot of xdn. At the peak of the prize of xdn, this wallet service held my 100k xdn for two years to the point I’ve missed fork. They said they were upgrading the system. I’ve created so many report. But never released my coins or retrieve my coins. Now xdn (even tho this project is dead) had upgraded their coins now I’m sitting on a dead coins on this wallet that they just release after two years. Pretty much it stole over 10k. It robbed me a chance to sell my coins or trade. These people are horrible and they should be in jail..Version: 1.15.0
✓ Stick with Coinbase TRUST MEJust by reading the reviews you can automatically tell the difference between the real and fake reviews. Im not a customer with freewallet, i was considering it until the reading the reviews and searching online to only find out that freewallet is a joke. Not pointing the fingers at the wallet developers. But they claim to have had problems thru the summer and on sept 19 one of the developer’s comments on a earlier review stated that freewallet is up and running that they had issues from sept 19, which was a lie because nothing but bad reviews and angry people with money thts lost. Because changelly parted up with several wallet programs does not mean that all are trusted and fully functionally. I advise people to stick with coinbase and the 3 currencies BTC, ETH, and LTC. Majority of these startup currencies have no secure wallet. So its pointless to invest in a unsecured wallet and have to go thru the headache of calling customer service and having to wait days or weeks to “maybe” resolve your issues which i doubt any of these crypto companys want todo. Stick with COINBASE until something legit comes out....ps- this is a real review, from a real human, with real opinions.Version: 1.0.9
✓ AvoidAppears to undergo maintenance just when you need to send your coins due to a spike in price. Very suspicious and untrustworthy timing..Version: 1.15.0
✓ Scam WalletDon’t download and use this wallet they will take your money and not return it. Check Reddit. Multiple stories of people depositing money and funds go missing. Same thing happened to me they had deposit info for a Crypto with the wallet address and I sent my funds there and they never showed up and now they’re telling me they don’t have that chain in their wallet which is not true. There are specific directions for the chain I used in their wallet with an address. Also when you set the wallet up there is no seed phrase which is super suspect I should’ve known better. Void this wallet at all costs..Version: 1.16.5
✓ Avoid like plagueCharges you £17 to send your own coin from your “free wallet”.Version: 1.14.1
✓ CrapThe whole app is super frustrating. Kerps circling u around. Wish i never downloaded. Do yourself a favour...dont.Version: 1.15.0
✓ Run awayTerrible customer service and functionality. Barely ever works..Version: 1.15.0
✓ Crashes like Bitcoin GoldNot a good start. Registered and now it keeps crashing on iphone😡.Version: 1.0.5
✓ ‘Smart’ Pay in does not workI met the minimum deposit enough for the smart pay in. I did not receive my Bitcoin cash from my bitcoin. I contacted support 5 times and every time they said there was nothing they could do because I didn’t transfer enough, even though I had a screenshot of the minimum deposit. Total scam. Do not use smart pay in. The actual wallet part works but the fee to transfer out bitcoin is extortionate and unnecessary compared to other wallets such as BlockChain wallet. Avoid if you can..Version: 1.0.17
✓ Scam- My btc are frozen in the wallet and i cannot do anything with them now.I wish i could give it no stars. The service on this is terrible and it seems like might be a scam. I transferred about $200 of btc into their wallet and now i can do nothing with it. I cannot transfer it to another btc wallet or exchange it for any other currency. Every transaction fails immediately even after the other wallet is verified. Even worse there is no direct way in which to contact support through the app itself it appears and when i did it through my computer no one has responded yet and its been more than a few days. Totally unimpressed and having a btc balance does me no good if i can do nothing with it. Ridiculous- stay away and go with another wallet that is much safer..Version: 1.0.18
✓ Communication is okay but...I recently broke my mobile device, last Thursday, have a new device but as you know 2fa for google is hard to transfer over to new devices without key codes not saved. So yes part of this is or was my fault. Now my issue or concern is that my other wallets and my trading platforms have been able to resolve this issue now 5 days later. But these developers stopped responding to me now. At least the last email received from them was Saturday, I know it’s the weekend. But a hey were still workin on it or anything would be nice. My concern clearly. But an issue that has been able to be solved easily with other wallets/ and platforms and with far less time. Just beware to all save your keys. Back up your wallets where you can. And be ready for potential losses. I’m hoping these guy communicate at some point again, hopefully with good news. When that happens I will re rate to 5 stars, because well otherwise , this wallet is more than user friendly..Version: 1.0.20
✓ Can’t log inCan’t log in to my account. Tried to reset password 100 times and still doesn’t work. Support just sends automatic response emails saying that I am logging in with different credentials!!! And don’t tell me to include my ID in review! I don’t have it !!! I can’t log into my wallet !!! Update: finally support team contacted me and resolved my issue... I am able to log in my account again .. that’s why I give two more stars and removed “scam” word from my review. This wallet app needs better support for sure !!!.Version: 1.0.20
✓ DO NOT USE!I used their free and “instant” crypto to crypto exchange took 3 hours before they lost all of it. Their support responded after waiting in a chat for 20 minutes with “create a ticket” that will be solved in chronological order. The wallet to wallet transfers were just as bad. Do not use!.Version: 1.15.0
🙂 Freewallet Multi Crypto Wallet Positive Reviews
Freewallet Multi Crypto Wallet works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Freewallet Multi Crypto Wallet.
⛔ Freewallet Multi Crypto Wallet Problems
