- 92.5LEGITIMACY SCORE
- 93.0SAFETY SCORE
- 17+CONTENT RATING
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Hard Rock Jackpot Casino App Complaints & User Negative Comments 2024
Hard Rock Jackpot Casino app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hard Rock Jackpot Casino? Can you share your negative thoughts about hard rock jackpot casino?
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Hard Rock Jackpot Casino for Negative User Reviews
✓ Can’t link Facebook accountI have the app downloaded on my ipads and iphone. I was logged into facebook on my phone. But recently tried to login on my ipads and it doesnt work. I click “link fb” and the little bubble just “giggles”. Me thinking that maybe it can only be linked on 1 device, i unlink it and log out on my phone and try again on my ipads...still doesnt work. Then i tried logging back in on my phone and it now wont login... SO IM LOGGED OUT ON EVERY DEVICE🥴🤦🏾♀️.Version: 1.16.1
✓ I Enjoy Playing At The Hard Rock CasinoI’m a big fan of the real casino so of course I had to download and play at the social however, I feel that the games are always extremely tight and is driven more by enticing and reeling in players to deposit money. I believe the amount of hearts needed to get free play or in exchange for social dollars is astronomical and needs to be reevaluated but It’s fun from time to time and you may get lucky. God spin!.Version: 1.18.7
✓ PLEASE READ!! Warning!!I brought up to the contact department my issue with the software games freezing all the time. During a 40 free play spin with tons of coins I lost bc being on WiFi and cellular it was not on my end! They gave me 1 million chips. I have spent $1,000 in chips and they gave me that and it costs me probably 100k that already because it happens all the time! Also, they had a good buy on coins and I started doing their max bet like a million and the payouts weren’t the same percentage if the amount was lower!! They also won’t let you go back down even if you don’t have enough chips for your level to keep you buying. Highly upset.Version: 1.17
✓ Fun but don’t expect any rewards!Have some good games to play but it takes forever to earn hearts. Then even after doing so it takes a ton of them to earn even 5 dollars in Free Play! Not surprised seeing this from the Hard Rock seeing that they don’t even give you a free drink although they are raking in the money. If you just want to kill some time then by all means play, however if you are actually hoping to win something of any value then do something else with your time. My wife and I have both played a ton (and she has spent hundreds of dollars) and doesn’t even have enough “Hearts” for 5 dollars in Free Play Lol.Version: 1.18
✓ Review of Money RainFor me, this game is somewhat interesting. I have not yet bought a single coin and probably never will. Soon after I started playing it, I had built a balance of over 2 million coins. I had devised ways of getting better payoffs, and thought I was a little clever in doing this. Then, one day, there was some kind of computer glitch which made this game non-operable. Two or three days later, it had suddenly reappeared. I opened it and found that my balance was the amount I get for playing each day. The 2 million plus was gone! No matter. There are worse things in life. I have again built up my balance but now, I find that there are other ways to brown people off. For weeks on end, scores of consecutive days, the first thing I do is to collect the daily amounts with the spin of the wheel. The amounts are increasingly interesting because I am now at around 50 Consecitive days. The problem (or question) is . . . The amounts are no longer deposited to my account. The upshot of all this is, unless you are a down to the nth degree, a gambler and have the money to waste on such a game, Do not play this game. I read in other reviews that the higher you build up a balance, the more the payoffs decline. People should be warned..Version: 1.18.5
✓ CrashingKept crashing as soon as I opened the app on iPhone 11 Pro Max.Version: 1.18.4
✓ As bad as live in TampaPoor performance. Server issues are prevalent. Games don’t load. Server wait messages occur while in a bonus results in a total loss of credits. Support does not respond. Bad & getting worse. They cannot seem to resolve their server issues. Wait message while in free spins ended up in a loss of 3M credits. Forget contacting their so-called support. Low payouts and no bonuses after millions. Just as bas as Seminole Hard Rock Casino in Tampa only void the LOUD music that is way too uncomfortable for the average ear. Opted to play social casino since Tampa slot payouts are too low to risk exposure to coronavirus. They DO NOT reward loyal patrons generously enough and social casino is not much better! Social Casino games are glitchy. Some will not load at all. Support does not respond. I DO NOT RECOMMEND after running out of available credits!.Version: 1.18.7
✓ Another crap gameNo. Wins no fun.Version: 1.18.3
✓ Fails to Deliver Coins, No Response from SupportOnce again, purchased coins and hearts and they were not delivered. This is completely ridiculous and needs to be rectified immediately. I’ve (attempted) to purchase coins. Sometimes the amount I purchased was delivered, sometimes the full amount was not, and most recently, the entire purchased quantity was not delivered but the money was taken from my Apple account. I’ve contacted the app’s support ‘team’ multiple times in multiple ways but have received zero response. I’d rate this a zero if I could..Version: 2.0.15
✓ Open up the different machinesThis social casino is one of the ones I have found let’s you at least win, they then take it all back, but at least there is the thrill of winning, so rare in social casino gaming, most of them are so desperate to get you to buy chips they don’t let you win at all and they are stingy with their chips.. I have a feeling this one is not an exception but I just ran out of chips so I won’t until my. Bonuses refresh if they are stingy with the chips. But it takes way too many levels to open up games, come on give us something, if you are going to take away our ability to win and keep it, at least give us more variety in the games we have to play.. 👎👎👍👍👎.Version: 1.2
✓ Sound problemsSound does not work well on IOS devices..Version: 1.18.2
✓ Casino odds on a free game…This is supposed to be fun but they cheat you out of everything. Blackjack is so rigged that you have to play at 3am just to have decent odds. If you play 3 hands, you can already tell what the house will have just by what cards they give you… also look at your cards they tend to give you just enough to lose by 1 majority of the time but once your balance goes up enough, the house will get 20 or 21 every time. Never seen the house get so many 7 cars 21s off busy cards… please fix this asap, this is not the actual hard rock casino, there’s no need to cheat your players like this especially when we’re mostly playing for fun… this is starting to get blatant and I liked playing the game. If we ain’t winning real money but your asking us for real money to get coins, u need to focus more on the players and not the casino. Then you send a review and too may get a generic response telling you to email someone that ain’t gonna ever respond to you… it’s all a game to them, but they want our money. I see why they had to suspend sports better, this is crook activity. If you’re going to respond to me give me a real response for all to see, not some generic computer generated one just to look like you care. And don’t ask me to email anyone so it’s hidden, I wrote a review on the app, respond to me on here also..Version: 2.0.11
✓ Hard-rock casino game awfulThis game is awful! It has screwed me over several times. You play and get up to over 2 to 4 million have over 10k in hearts and then they start you all over from from the beginning! Lose everything 😡That has happened only about 3 times. You spend money on the game and they take it but then screw you! I have written there support team and never get a answer! I will not be playing this game anymore it’s rigged. I would NOT recommend this to anyone. Also they did the samething to my husband! Sorry game.😡😡😡🤬🤬.Version: 2.0.21
✓ Poor customer serviceThe game itself is fun to play most of the time. But it also awards you “hearts” as you play (or you can purchase them) that can be traded in for rewards. I had 50,000 hearts saved up and tried using them for dining credit at the local casino. My balance was used, and it said I would receive an email about the dining credit. I never received any such email, and despite sending NUMEROUS messages to customer support through the app, I never received any replies. So no dining credit, AND no hearts. Play with what’s free. Don’t waste your time with “rewards”..Version: 2.0.20
✓ Worst slot game on the App Store.Sorry excuse for a mobile gaming app. We’re not going to acknowledge that these are tighter than RL slots, we’re going to focus on how absolutely unplayable the game is, unbearable serves that constantly disconnect making the app time out and having to restart, very dated and slow design. Honestly I would recommend playing literally any other slot game on the App Store. The game feels cheap, constantly crashes, and WHEN it does work. It’s god awful slow hardly responsive. I love the hard rock, but won’t waste another penny or another minute on this sorry excuse for an app..Version: 1.18.5
✓ App needs fixingIf I reply to a text message, swipe down to look at my notifications or receive the low battery message the game I’m currently playing will restart. Also, sometimes during a spin you will receive a message saying “waiting for server to respond”… ummm what?? That is annoying and not to mention the sound and spin are not always in sync. Please fix..Version: 2.0.11
✓ Doesn’t work on ios 14.4.2After i downloaded the app I opened it and it asked to enable notifications I said no like I always do with all apps (i don’t like to get annoyed) and the app doesn’t even open it crashes. I clicked on app support to file a bug report and there no place to make one that’s why I am giving a review if you don’t like this then make it easy for people to contact or open support tickets you make a lot of money when we go to your casinos pay someone better to develop your apps they represent your brand. Anyways that has been my experience with the app so far.Version: 1.18.7
✓ ReviewI really enjoyed playing the old casino game and like played everyday and had amounted 160$ million. Then you switched to this crap. I rarely if ever play anymore. Thanks a lot..Version: 2.0.11
✓ Worst blackjack I’ve ever playedThe slots are already mundane bc of the win loss ratio, but they don’t even try to hide the fact that blackjack is rigged on this app. Dealer always flips enough cards to just barely beat you, I believe it was 8/10 hands I lost. It’s probably the worst casino app I’ve ever played. Not to mention in order to receive the real life comps you have to spend money in the store to receive the hearts. Even that’s a joke. You’ll spend more trying to get a small comp than you would at the actual casino. All in all this app stinks..Version: 1.18.3
✓ Not my choice for casino appsI play many casino apps and this one has the least amount of wins. I do spend money on games that allow me to play for more than 5 minutes. This game no matter what keeps you in the losing end of the stick. I play my free play and at the lowest bet possible I play for 5 minutes at best. I buy a 9.99 coin pack and play for 5 minutes at best. Why should I keep playing a game where entertainment is minimal?.Version: 2.0.11
✓ App a jokeI don’t know how the App Store is getting a good rating of 4.6 to this app developer. This app is a complete farce, it’s a joke, the App Store should take this thing down. First of all in the plane Blackjack, the dealer wins over 75% of the handz gets most of the black jacks or get most of the 21s. Now you tell me if this is equivalent to what you would find out a real table. I doubt it. The developer claims he was a random number generator which is a joke because it doesn’t happen. My suggestion, do not buy any chips within the app and to delete it from your phone or your ear.Version: 1.18.2
✓ It’s ok.It’s a fun app but I have a hard time with these type of casino apps wanting you to pay when you can’t win anything. I live by Hard Rock Tulsa and it is not a part of this casinos franchise. It is Hard Rock but owned by the Cherokee Tribe and not affiliated with the national franchise for some stupid reason. I think these apps should incorporate a prize store or some type of benefit of winning something for all the money they want you to spend for those of us not near there listed casinos. Never bet high you can’t win any jackpots won’t ever happen been playing for 2 years and nothing! The more you bet the less you win to get you to buy there stupid outrageously priced credits..Version: 1.18.2
✓ New App upgradeMy experience has not been good at all since upgrade. I log in, screen is not compatible size to see all features or the full game screen. NO daily spin wheel anymore. The play denom is so high now I really can’t play here. I use to like this. Maybe it’s now just not for iPhones? If players log in with no daily spin, I would think most will just log back out. What was the goal on this project? What were you trying to upgrade? It’s just so user “unfriendly.” I’m playing on 2 other sites instead and I hope this one improves..Version: 2.0.11
✓ Won’t load games-support team is uselessApple store should remove this app until they can figure out how to fix it. It does t work and should not be offered In Apple store or google play ! I continue to have bugs with this app on my iPhone pro max 11. I’ve contacted help support several times but they cannot solve the issues and I go round and round. They offer no real trouble shooting and just close the cases time and time again. Horrible support team. I am unable to click on the regular slots section to play games. The only thing that works is when I click on features game on the center icon. Why? Can someone figure this out?? Help - support team certainly can’t. Please help..Version: 1.18.7
✓ Need more coinsThey start you off with very little coins that will last you 5 minutes, if you don’t purchase coins you’ll have to wait and try again tomorrow since collecting gives you maybe 35,000 coins which is enough for 7 or 8 games at the lowest bet. Winning on this is nearly impossible, I bet let’s say 5,000 coins and I win 40. Bonuses are so rare I can play for weeks before getting a bonus or a big win. I like the games but disappointed at the app. The coins are free, don’t be scared to give a little extra or make the game win a little more..Version: 2.0.22
✓ Not very excitingBoorish.Version: 1.18.2
✓ Can’t link players cardThe game is like any other slot game out in the world. If you like to play slots you will like this game. I have no complaints about the games themselves but it is advertised that players will be able to link their Encore cards to their account to earn coins and real rewards. I have tried several times a day for a week to link my card but it doesn’t work it times out and tells you to restart the game/app. Get that glitch fixed and I would rate the game at 5 stars..Version: 1.7
✓ CrappyCan’t play any slots, it is always saying lost connection to server when trying to load slots.Version: 1.18.2
✓ Green tube gamesYou really need to work on those as they never have sounds.Version: 1.18.7
🙂 Hard Rock Jackpot Casino Positive Reviews
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⛔ Hard Rock Jackpot Casino Problems
