Spectrum Mobile Account Negative Reviews

Spectrum Mobile Account App Complaints & User Negative Comments 2024

Spectrum Mobile Account app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using Spectrum Mobile Account? Can you share your negative thoughts about spectrum mobile account?

Spectrum Mobile Account for Negative User Reviews

✓ Review of SpectrumI love Spectrum because I can get weather, usually accurate, often. I used to get average local news. Now it seems to be very liberal, mostly about black people & anti Conservatives. That is unfair if you are to be a TV station for all viewers, not just women’s liberal stuff & black marches...all trying to influence the way people vote. Also your views on NC Covid for NC favors our sorry liberal governor who has hurt NC so much: schools, children, peoples’s businesses, allowing marches, looting & destruction to peoples’s finances with no Law & order. In fact he even marched with looters & no mask. He is trying to hold out till after the election. Enough said. Please re-evaluate your presentation of the news. Rt now it is very biased. MW.KasminetVersion: 5.6.0

✓ Doesn’t function wellThe app redirects you to a built in web browser where you need to log in (AGAIN) in order to change a payment method or for a few other tasks. The problem is, when you add your new payment method, the “save” button is grayed out as if you haven’t entered everything correctly. So you close the app and try to use a laptop of your phone’s mobile browser, seeing as the app is useless for this task, and it tells you that you can’t log in until you close another session you’re already in - except you can’t access that session anymore and before you closed the app there was no option to “log out” of that session. So then you just have to wait a couple hours for your phantom session to expire. Absolutely frustrating and makes the app useless for billing..MizgeministarzVersion: 4.4.0

✓ Would be great to notify customer when approaching GB data use before rather than afterI like the app for finding WiFi & the ease of the layout, but I suggest allowing users to select a specific data used point to more effectively manage their data use before the GB is fully used rather than after the bill kicks up to the next $14 (e.g., I’d like to set a notification at .8 GB, 1.8 GB used so I could restrict cell data usage rather than being notified that I just spent money I may not have had to). Otherwise, it’s a user friendly app..DriveLiveVersion: 3.13.0

✓ Watch out calling to inquire re: a spectrum phoneI called regarding getting a spectrum phone which sounded good. I have spectrum tv and internet and have been happy with it. After talking with the rep, I told them I had to hold off on buying the device until I could make sure I could get away from sprint. The person said fine but make sure you call back and order it from us. Next thing I knew I had a phone sent to me. I called and said I had not ordered it so they sent an envelope to return it. That got misplaced, as I was caring for my 94 yo mom who was dying. I asked for another one but if you don’t get the phone back to them within 14 days of when they sent it you are stuck with it. They are now charging me for a phone that I did not order and is older than my current sprint phone and that phone has never been opened and the sim card never inserted, so I say be Warned, that if you even call to inquire about their phone you just might get stuck paying for something you never actually wanted. I am still with sprint but they have my payment info. Thru my billing with spectrum TV. I was so busy caring for my 94 yo mom who did die but they had no mercy, 0 customer service. Be very , careful if you ever call them about their phones. WARNING!!!.SkelecricketVersion: 6.5.0

✓ Not working please fixI have heard Spectre mobile phone for about a month and this app has not worked at all since I’ve had it and I am using the $14 plan so I cannot watch my usage very well luckily I did get a email about when I reach my won’t get your mark I understand that this is a new service but if the app was not ready to be launched in still underneath a maintenance it should’ve been available through the App Store when it’s working I will change my rating that one star is still too high of a rating for a nonworking app..Fly baby MOVersion: 2.1.4

✓ Double charged for orderI just recently signed up for spectrum mobile . I am not satisfied. I was double charged for the iPhone I ordered. I signed up for 1 gb for 14$ a month . When I called about it , customer service had no idea what I was talking about , took 20 minutes plus(currently still on the phone). When I finally got back to customer service they tell me I gotta wait for the phone to come refuse it . I then talked to a supervisor who was a lot more informative and helpful . Which I should be receiving a refund but this is still sloppy for a new customer..AlsjdjdldsbzVersion: 5.6.0

✓ Cycle dates and data usage inaccurate.Overall OK, but two big things: 1. The end date of the billing cycle is incorrect, it’s off by one day. My cycle ends on the 25th of each month, but the app states it ends on the 26th. 2. Data usage is inaccurate. If your actual usage is, say, 2.12G, this app rounds up and will show it as 2.2G, which is almost a 100MB difference. Please fix these important information items..Chrisq1234Version: 3.11.0

✓ Senior customerThere has to be an affordable way for senior citizens to access the Internet. When we were both working we had a WiFi card that allowed up to 10 devices to connect. Then we upgraded to a newer card costing more, but only five connected devices. This was all on the Verizon plan. We switched to spectrum router $62 a month for our home and switched our iPhone 10’s to the $14 2 gig plan. While on our travels we didn’t have the data or connectivity to the internet so I switched my phone to unlimited. Now we are home and I’m back on the 2 gig plan. Can you help us? Is there a affordable mobile WiFi card available that will help us on the road. Seriously thinking of going to one phone. We don’t have what we need in order to do band jobs. HELP!.SupriserewVersion: 5.3.0

✓ Have to login twiceThis used to not be the case, but now every time I log in the the Spectrum Mobile app it tells me to verify my identity I have to log in again and pushes me to the Spectrum Mobile website where I have to enter my credentials again and go through the Captcha process. This negates any utility of the app since it takes me less time and effort to just use the website directly. I have set my rating to 1 star since that scenario basically encourages me not to use the app, but will happily revise the rating should it be corrected. Before this was the case I had no problems using the mobile app..NagromSCVersion: 6.7

✓ Luck of change/poor navigationsSpectrum mobile app is so poor and can’t even edit your bank card on the app without directing you to their website. All small small companies have better app than this one. Payment cannot be paid before the due date and our phone nice cannot be seen on the app meaning I don’t event know how much I still owe for the device. Poor functionality and very very poor app. System limitations. You can’t basically do anything on their app. Even some options that all iPhones has some of them are missing in spectrum mobile services. For example, if you go to the iPhone setting and then click on mobile you will see the last option that say show my call ID. There you have the option to show your call ID when placing a phone call or hide your call ID. All iPhone has this option but Spectrum Mobile doesn’t have it..ViasuckssssssssssssVersion: 4.1.0

✓ How about some security????????????Okay since it is 2019 can Spectrum actually take security seriously for once? Still no security measurements in place for any Spectrum services whether it be cable service or mobile besides basic authentication. Come on get on the program and either offer 2FA or discontinue all of your services since if any of Spectrum’s services got breached an attacker could hack your mobile account, than WIFI and than whatever else since gained access to mobile or cable accounts...geez be like X-Finity they have their own 2FA app for their services! Spectrum just doesn’t believe in security for their clients for logging in purposes!!!.Ford_1234.,?!Version: 3.9.0

✓ JUNK APP & CUSTOMER SERVICE ATTEMPTS...As we all know by now, the app is total junk, useless, wast of phone storage, and not important enough for Spectrum to address the issues created by their inadequate software. In addition, when I do have issues and I call in, they are nice, but can never help with experienced knowledge. I get “that’s odd, I’ve never heard of that happening before. I will make a note to tier two service and they will contact you regarding your customer service request. Never hear back and problems never solved. I did however have one agent give me the time of day to pick his brain on network security. Took some good notes. I appreciated him. But spectrum as a whole has been very disappointing. Making me pay for a broken phone with software issues because I complained after the two week mark. It shouldn’t matter when , because when their product fails due to issues beyond my control, a customer shouldn’t have to pay for it. $250 more and I will be a proud owner of a Samsung 9 that I won’t and can’t use. Would be nice if when they do not understand an issue , they could review a screen shot provided by a customer of the issue/event. Ok, rant over..SPECTRUM<DEATH BY MONKEYSVersion: 6.6.0

✓ Unbelievably stupid login processWhen attempting to login a pop-up says ‘You’re leaving the app, we want to verify it’s really you, then you can come back and re-login the app’. Then it opens a web browser to Spectrum’s Mobile website and asks you to login a second time! But only after having to endure pages of Captcha’s. And after tapping a dozen Captcha’s and clicking Done, it takes you back to the app to login a 3rd time, after which it immediately pops-up another window saying “You’re leaving the app so we can verify it’s really you” again! Really??? Then why bother with this app in the first place? What’s with all these ridiculous layers of login’s and Captcha’s? It’s not like it’s accessing Fort Knox for crying out loud, it’s a dumb celfone; I could care less who sees my bill or data used, there’s nothing to steal! Just plain stupid..Queue-lessVersion: 4.4.0

✓ Needs WorkThis is my second review which is a 1 star. Following is what I write in my initial review and I I went down from 2 stars to 2 this time - July 20, 2019. It’s worse than before meaning I cannot even login to the app. It’s saying that I’m not a customer and the only option I’m given is to click a button that says Learn More. When I called, I was on hold and then the call just disconnected. When I attempted to login to my mobile account online, it took me through a loop where it wouldn’t accept my login credentials. Sigh. Horrible. Horrible. Whomever is responsible should be re-evaluated on whether or not app and web development is their forte. I suggest they take all of that money they are spending on commercials and put it into ensuring the app and website is up to standards. I see why the overall rating For this app is a 2. I went into the app to retrieve my April billing statement, and it is not available. It only allows me to see the current billing statement (May). I can see my April billing statement online yet it does not allow me to convert it to a PDF. That is a very fundamental function, for apps and for websites, based on my experience in using tons of apps. I am hoping and trusting that IT is working on improving this app and the billing feature on the website. Less than ideal..J DawkinsVersion: 3.6.0

✓ Great App but Sign in Twice isn’t practicalThis app would be great and it has potential however the sign in process isn’t practical. I sign in with Face ID first but then the app takes you to safari to sign in again and verify your real with a recaptcha, and then it signs in off app, then you can’t go back to the app to use the app and I have to sign in on safari again but this time it says I’m active in another session (I’m not) so then I can’t sign in again for awhile. Is this a bug? Can it be fixed? Am I doing something wrong? Also I can’t contact customer service through chat because I can’t sign in... I’m apparently in another session.... Again I’m not. Great app.. sign in is a hassle and inconsistent..InfamousAsylum6Version: 6.6.0

✓ The mobile app is a total stinker. Problems with captcha!!Trying to log into my spectrum mobile app because I am having cell issues, where every five minutes or so my phone just loses signal and has absolutely no cellular network service. In trying to log on I’m presented with a CAPTCHA. I select all of the pictures that correspond get a checkmark saying I am not a robot try to sign in and then it sends me right through the same set of steps over and over again!! So annoying and very disturbing! Please get your act together Spectrum or I will be switching to another provider. This is after only six months of being with Spectrum! Not a good way to form a long-term relationship. I sure hope someone sees this rating and responds!!!.Nexus6manVersion: 5.9.0

✓ App Is Not Useful For Support IssuesRecently got Spectrum and I’m constantly having to change my password every day, literally. First off, the rep who I spoke with to get set up with service didn’t mention that I could go into their new locations. I had no clue a Spectrum Mobile Store Existed otherwise I would’ve went their first since everything from start to date has been horrible. WiFi Hotspots are impossible to get onto even though the WiFi Profile is installed, I received the wrong phone, mentioned it 3 times within the 14 days and two reps said they would exchange phone for me since I was within 14 day period. Never happened. Secondly, I made it clear I wanted to have unlimited plan, and they put me on “By The Gig.” The app says you can view your cellphone bill in detail but it’s not true. If so, it’s not clear where because I tried and get nothing. This app is useless..Philly_bred407Version: 6.1.0

✓ Not user friendly.I throw my hat in with the less than satisfied users. If all you need is to occasionally see your bill or data usage then it’s okay. However, I’d like an app that also shows when I’m connected to spectrum hotspots. I have a hotspot profile setup but it’s a mystery if it works as advertised. The other pain in the rear is having to log in every time I want to glance at usage, etc. I have facial recognition setup and I still have to search through my passwords (iPhone XR) every time I want to use the limited functions of the app. IMO the app falls far short of reasonable expectations. I’m happy with my service but less than satisfied with the app. Cheers.Noneya009Version: 3.9.0

✓ Doesn’t workJust switched to Spectrum Mobile, downloaded the mobile app and can’t get past the Enter IMEI screen. For the last two weeks the app has returned the message “try again later”. Don’t know if this is of any help to the developers but on an iphone Xr the last four digits of the Imei are displayed as xxx x (there’s a space between digits 3&4). Any chance the backend database stores the imei with the space? When we enter the imei on the phone app, only the numerical keyboard is available and the space character is not available, so we enter the imei as xxxx. Kj.Not-happy3.5Version: 2.2.1

✓ Can’t update billingI downloaded this app to monitor my data, tried to update my billing info and app wanted me to sign in again before preceding to billing info. I try signing in and the app just hangs up. I close the app and try again without any luck. So I try to login to spectrum mobile website to update my billing information and the website says I’m already logged in. I closed the mobile spectrum app and I had to do a complete shut down and restart of my iPad before being able to access the Spectrum Mobile website. It’s so frustrating please fix this..Pdcali38Version: 4.0.0

✓ Better than no app at all.As you can see in the Apple Store’s screenshots, the app rounds your data usage up to the nearest 100MB. So, if you’re paying By The Gig and want to avoid going over 1GB, you’ll have to turn your cell data off at .9GB because that’s as granular as the counter gets. Also, even though the app offers notifications, the lowest usage you can set an alert for is 1GB. So you won’t know if you’ve gone into the next gig until you have already done so. Right now, I have supposedly used .1GB, but I just signed up for this service and rarely use cell data. My actual usage at this point is more likely something like .050GB, and Sprint’s app would have given me a number to the third decimal point. Spectrum apparently doesn’t want to do that. All in all though, it is better than having no app at all. Just not by much..WAGinWNYVersion: 3.8.0

✓ DissatisfiedWell I came to Spectrum from Verizon. As far as the service goes it is just as good as Verizon. That’s as far as it goes. I have been waiting for a week to get my number ported to my new phone. It still isn’t done and it has been a week. Every time I call I get transferred several times and have to explain everything again. Customer service isn’t very good. The employees can only do certain tasks. This means you get transferred a lot. I only gave one star because you have to give something. I had to order everything twice because no one got it right. And they don’t call to tell you either. I ordered my SIM card for my old phone before I switched then when I switched I had to order my phones twice. BEWARE!!!.TimdonnaVersion: 4.1.0

✓ Still doesn’t work“We’re sorry. Something didn’t work quite right. Please try again later”. That’s the error I get every time, after entering the IMEI. It has never worked and still doesn’t after last week’s “update”. If I could give zero stars, I would. I’m entering the correct login info because I can open a browser and login to the website. UPDATE: Yay!! After 5 months of the app not letting me past the IMEI entry, today’s (3/19) update seems to fix it! And it didn’t even ask for that silly IMEI. Now maybe I’ll be able to see if I like the app itself..BariSteveVersion: 3.2.0

✓ *knock*knock*knock* .......is anybody there?Where are developer responses to all the issues and complaints? I add my vote to the mix in hopes that collectively, our voices will be loud enough that Spectrum will finally listen and take whatever steps necessary to fix all the issues. Apparently, a complete overhaul is needed. Since developers don’t appear to be responding, I see no reason to go into great detail regarding my particular complaints. Suffice it to say, data usage on the app and my account on the website don’t match. I assume the website is reflecting accurate usage since the number is moving up. It has remained the same on the app since the day I downloaded it about a week ago. What good is an app that doesn’t work?.If you're APPy and you know itVersion: 3.6.0

✓ Unable to loadThe app worked when I first switched to Spectrum mobile, then it stopped working on iPhone and iPad. I can log in to my account using internet. I uninstalled app and reloaded, turned off iPhone and back on. Phone is up to date. Still not working, I called Spectrum, helpless desk. Said app works for her but would send email to manger. Uninstalling since app does not work. Will not recommend either. The app has very basic info, how much data you have used and to notify you when you are close going over data limit..Ls242Version: 3.11.0

✓ Worst mobile cellular app everI have had apps from at least six mobile apps, this is by far the worst. I sign in and every time it states “exiting Spectrum app”, takes me to a page, i sign in again, then an “I’m not a robot” check box, then verify by clicking blurry pictures of cars, fire hydrants, stop light, steps at least 15 times. Then a third sign in page, and an error that something went wrong. How $&@#% stupid and frustrating! Using web browser on mobile or laptop, I sign in, click “I’m not a robot” and see my info. Why have this stupid jump through hoops app?.MtndanceVersion: 3.6.0

✓ TrashAs of Tuesday, January 21st the app is still trash... if it finally decides to let you sign in after trying forever you still really cant do anything major in the app without it directing you to the website, which then you cant do anything there because it will tell you to go back to the app to sign out because “ You are active in another session. Please close this session” so it’s pointless... just delete the app and update the website if your just gonna make everyone go back to the website regardless 🤷‍♂️.Baby_ray22Version: 3.15

Spectrum Mobile Account works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Spectrum Mobile Account.